Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
El Paso, TX, on May 26, 2024
I love how smooth the process was and that they’re so attentive
El Paso, on Jun 15, 2024
Home is great and lover the cozyness it offers. The person in charge of the construction - [name removed] - made the whole experience bearable due to his honesty and professionalism. However, there were bad experiences during the build process. For instance, a bunch of the sub contractors were lazy and always on break when ever I went by to check the progress. Another bad experience was the time it took for the warranty department to answer back a couple of months back.
El Paso, TX, on Apr 16, 2024
I loved their customer service and more than anything the quality of their products
El Paso, on May 29, 2024
I do not have any dislikes. Initially there was an issue with my dog door and it took sometime to get the right people to come fix it but after that the maintenance team has been nothing but helpful
El Paso, TX, on Feb 25, 2024
Loved it all was kinda hard getting in contact with the lender but the sales rep was a very professional, respectful, and gave us all the information we needed and helped us out a lot
El Paso, on Mar 25, 2024
The irrigation system does not work properly after winterizing, a month warranty is ridiculous and this is a big No Go. The ceilings are cracking and the sink leaks!
El Paso, on Mar 27, 2024
The layout or my home is beautiful, extremely convenient area of El Paso.
El Paso, on Dec 12, 2020
The warranty department manager is a difficult person to deal with and his explanations are hardly ever in the homeowners favor. It is unpleasant to deal with him. You feel like you are going to “battle”with him and he rarely ever agrees with any repairs and his explanations are hard to accept.
El Paso, on Jan 06, 2024
The service/customer service have been efficient and professional for the past months. Highly communicative and respectful.
El Paso, TX, on Jan 20, 2024
The house is beautiful and desert view was friendly
El Paso, on Oct 27, 2023
Minor hiccups with the home but the warranty/ customer service is very responsive and friendly
El Paso, TX, on Dec 22, 2023
Everything was absolutely wonderful the pricess was very streamlined and easy. They entire desert view was a wonder to worth with. Highly recommended
El Paso, TX, on Jul 16, 2023
Little details I'm finding as if builders were on a hurry to install certain things, but Iam over all satisfied with my home purchase
El Paso, on Sep 23, 2023
There are multiple issues with home. One thing is fixed and another issue occurs.
El Paso, on Jan 14, 2022
Responded quickly to my service requests. Courteous staff.
El Paso, TX, on Mar 02, 2023
[Translated from KO] Keep promises and respond quickly and actively to compensation
El Paso, on Jan 11, 2022
There has been no follow-through since August 10 to come back and fix the leak and roof area of my back porch also the patchwork on the beam in the back was painted with a color that does not match the house. And some of the stone work in the front has come loose.
El Paso, TX, on Feb 20, 2023
[Translated from ES] The location and model of the house
El Paso, TX, on Oct 05, 2021
Communication, updates, and friendly customer service.
El Paso, on Sep 23, 2021
Warranty is great patrick from maintenance is the main reason why i love my home. He has gone above and beyond to make sure my family is satisfied with our home. Good job deserves a raise
El Paso, on Mar 15, 2020
The only issue I have had is with our garage door. I called the local office and within a day someone was out to fix it and I have not had any issues since.
El Paso, TX, on Jun 07, 2021
The whole process was fine until the walkthrough were we noticed that our home was missing the "flashing" installation we brought it up to desert homes and they said they will take care of it. They did fix it after 1000 emails and phone calls. Now the area they repainted does not match our whole home. After another 100 emails we finally got the property manager Jacob Nunez to finally repaint our wall but he only said he will only paint the wall with that was fixed. Now I'm worried that new paint will not match the rest of the house. They explain the logistic of how stucco blends in with time but we wouldn't be in this situation if the proper inspections were done when the house was built. We invested thousands of dollars for our home to be build correctly and just felt let down.
El Paso, TX, on Jun 01, 2021
I went to see the details of our home and the specs were different. They show me a backsplash and colors and the house end up being different. I have proof of the specs that were promised. I spoke to Hortensia and she showed me something I didn't get. I got mixed restroom accessories.... the floor upstairs is uneven. You can feel holes in the floor.
El Paso, TX, on Jun 01, 2021
THE FACT THAT I DID NOT WANT A TUB AND THEY INSTALLED ANY WAY
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, TX, on May 26, 2024
I love how smooth the process was and that they’re so attentive
El Paso, TX, on Apr 16, 2024
I loved their customer service and more than anything the quality of their products
El Paso, TX, on Feb 25, 2024
Loved it all was kinda hard getting in contact with the lender but the sales rep was a very professional, respectful, and gave us all the information we needed and helped us out a lot
El Paso, TX, on Jan 20, 2024
The house is beautiful and desert view was friendly
El Paso, TX, on Dec 22, 2023
Everything was absolutely wonderful the pricess was very streamlined and easy. They entire desert view was a wonder to worth with. Highly recommended
El Paso, TX, on Jul 16, 2023
Little details I'm finding as if builders were on a hurry to install certain things, but Iam over all satisfied with my home purchase
El Paso, TX, on Mar 02, 2023
[Translated from KO] Keep promises and respond quickly and actively to compensation
El Paso, TX, on Feb 20, 2023
[Translated from ES] The location and model of the house
El Paso, TX, on Oct 05, 2021
Communication, updates, and friendly customer service.
El Paso, TX, on Jun 07, 2021
The whole process was fine until the walkthrough were we noticed that our home was missing the "flashing" installation we brought it up to desert homes and they said they will take care of it. They did fix it after 1000 emails and phone calls. Now the area they repainted does not match our whole home. After another 100 emails we finally got the property manager Jacob Nunez to finally repaint our wall but he only said he will only paint the wall with that was fixed. Now I'm worried that new paint will not match the rest of the house. They explain the logistic of how stucco blends in with time but we wouldn't be in this situation if the proper inspections were done when the house was built. We invested thousands of dollars for our home to be build correctly and just felt let down.
El Paso, TX, on Jun 01, 2021
I went to see the details of our home and the specs were different. They show me a backsplash and colors and the house end up being different. I have proof of the specs that were promised. I spoke to Hortensia and she showed me something I didn't get. I got mixed restroom accessories.... the floor upstairs is uneven. You can feel holes in the floor.
El Paso, TX, on Jun 01, 2021
THE FACT THAT I DID NOT WANT A TUB AND THEY INSTALLED ANY WAY
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Mar 25, 2024
The irrigation system does not work properly after winterizing, a month warranty is ridiculous and this is a big No Go. The ceilings are cracking and the sink leaks!
El Paso, on Jan 06, 2024
The service/customer service have been efficient and professional for the past months. Highly communicative and respectful.
El Paso, on Oct 27, 2023
Minor hiccups with the home but the warranty/ customer service is very responsive and friendly
El Paso, on Sep 23, 2023
There are multiple issues with home. One thing is fixed and another issue occurs.
El Paso, on Jan 14, 2022
Responded quickly to my service requests. Courteous staff.
El Paso, on Jan 11, 2022
There has been no follow-through since August 10 to come back and fix the leak and roof area of my back porch also the patchwork on the beam in the back was painted with a color that does not match the house. And some of the stone work in the front has come loose.
El Paso, on Sep 23, 2021
Warranty is great patrick from maintenance is the main reason why i love my home. He has gone above and beyond to make sure my family is satisfied with our home. Good job deserves a raise
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Jun 15, 2024
Home is great and lover the cozyness it offers. The person in charge of the construction - [name removed] - made the whole experience bearable due to his honesty and professionalism. However, there were bad experiences during the build process. For instance, a bunch of the sub contractors were lazy and always on break when ever I went by to check the progress. Another bad experience was the time it took for the warranty department to answer back a couple of months back.
El Paso, on May 29, 2024
I do not have any dislikes. Initially there was an issue with my dog door and it took sometime to get the right people to come fix it but after that the maintenance team has been nothing but helpful
El Paso, on Mar 27, 2024
The layout or my home is beautiful, extremely convenient area of El Paso.
El Paso, on Dec 12, 2020
The warranty department manager is a difficult person to deal with and his explanations are hardly ever in the homeowners favor. It is unpleasant to deal with him. You feel like you are going to “battle”with him and he rarely ever agrees with any repairs and his explanations are hard to accept.