Top Homebuilder Ratings & Reviews

Desert View Homes

Gateway Estates

30 Homeowner Reviews Completed Jan 2023 - May 2024

Overall Satisfaction

4.6
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.8

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.7

Installation & Workmanship

4.7

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Mar 25, 2024

The irrigation system does not work properly after winterizing, a month warranty is ridiculous and this is a big No Go. The ceilings are cracking and the sink leaks!

4.5
Verified Homeowner
El Paso, on Mar 27, 2024

The layout or my home is beautiful, extremely convenient area of El Paso.

5.0
Verified Homeowner
El Paso, TX, on Apr 16, 2024

I loved their customer service and more than anything the quality of their products

5.0
Verified Homeowner
El Paso, on Dec 12, 2020

The warranty department manager is a difficult person to deal with and his explanations are hardly ever in the homeowners favor. It is unpleasant to deal with him. You feel like you are going to “battle”with him and he rarely ever agrees with any repairs and his explanations are hard to accept.

2.2
Verified Homeowner
El Paso, on Jan 06, 2024

The service/customer service have been efficient and professional for the past months. Highly communicative and respectful.

5.0
Verified Homeowner
El Paso, TX, on Feb 25, 2024

Loved it all was kinda hard getting in contact with the lender but the sales rep was a very professional, respectful, and gave us all the information we needed and helped us out a lot

4.6
Verified Homeowner
El Paso, on Oct 27, 2023

Great neighborhood and amazing service

4.2
Verified Homeowner
El Paso, TX, on Jan 27, 2024

Contract to move in was pretty easy

4.8
Verified Homeowner
El Paso, on Oct 27, 2023

Minor hiccups with the home but the warranty/ customer service is very responsive and friendly

5.0
Verified Homeowner
El Paso, TX, on Jan 20, 2024

The house is beautiful and desert view was friendly

5.0
Verified Homeowner
El Paso, on Sep 23, 2023

There are multiple issues with home. One thing is fixed and another issue occurs.

4.0
Verified Homeowner
El Paso, TX, on Dec 22, 2023

Everything was absolutely wonderful the pricess was very streamlined and easy. They entire desert view was a wonder to worth with. Highly recommended

5.0
Verified Homeowner
El Paso, TX, on Jul 16, 2023

Little details I'm finding as if builders were on a hurry to install certain things, but Iam over all satisfied with my home purchase

4.7
Verified Homeowner
El Paso, on Aug 08, 2023

Quick action when there is a problem

4.5
Verified Homeowner
El Paso, on Jan 14, 2022

Responded quickly to my service requests. Courteous staff.

5.0
Verified Homeowner
El Paso, TX, on Jun 11, 2023

Easy process

5.0
Verified Homeowner
El Paso, on Jan 11, 2022

There has been no follow-through since August 10 to come back and fix the leak and roof area of my back porch also the patchwork on the beam in the back was painted with a color that does not match the house. And some of the stone work in the front has come loose.

2.8
Verified Homeowner
El Paso, TX, on Mar 02, 2023

[Translated from KO] Keep promises and respond quickly and actively to compensation

5.0
Verified Homeowner
El Paso, on Dec 02, 2021

Like every thing

5.0
Verified Homeowner
El Paso, TX, on Feb 20, 2023

[Translated from ES] The location and model of the house

5.0
Verified Homeowner
El Paso, on Sep 23, 2021

Warranty is great patrick from maintenance is the main reason why i love my home. He has gone above and beyond to make sure my family is satisfied with our home. Good job deserves a raise

5.0
Verified Homeowner
El Paso, TX, on Oct 05, 2021

Communication, updates, and friendly customer service.

5.0
Verified Homeowner
El Paso, on Mar 15, 2020

The only issue I have had is with our garage door. I called the local office and within a day someone was out to fix it and I have not had any issues since.

5.0
Verified Homeowner
El Paso, TX, on Aug 06, 2021

Loved the thorough communication.

5.0
Verified Homeowner
El Paso, TX, on Jun 07, 2021

The whole process was fine until the walkthrough were we noticed that our home was missing the "flashing" installation we brought it up to desert homes and they said they will take care of it. They did fix it after 1000 emails and phone calls. Now the area they repainted does not match our whole home. After another 100 emails we finally got the property manager Jacob Nunez to finally repaint our wall but he only said he will only paint the wall with that was fixed. Now I'm worried that new paint will not match the rest of the house. They explain the logistic of how stucco blends in with time but we wouldn't be in this situation if the proper inspections were done when the house was built. We invested thousands of dollars for our home to be build correctly and just felt let down.

4.5
Verified Homeowner
El Paso, TX, on Jun 01, 2021

I went to see the details of our home and the specs were different. They show me a backsplash and colors and the house end up being different. I have proof of the specs that were promised. I spoke to Hortensia and she showed me something I didn't get. I got mixed restroom accessories.... the floor upstairs is uneven. You can feel holes in the floor.

3.2
Verified Homeowner
El Paso, TX, on Jun 01, 2021

THE FACT THAT I DID NOT WANT A TUB AND THEY INSTALLED ANY WAY

4.8
Verified Homeowner
El Paso, TX, on Mar 26, 2021

The promisary date was pushed twice, meaning I had to find alternative living arrangements.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Apr 16, 2024

I loved their customer service and more than anything the quality of their products

5.0
Verified Homeowner
El Paso, TX, on Feb 25, 2024

Loved it all was kinda hard getting in contact with the lender but the sales rep was a very professional, respectful, and gave us all the information we needed and helped us out a lot

4.6
Verified Homeowner
El Paso, TX, on Jan 27, 2024

Contract to move in was pretty easy

4.8
Verified Homeowner
El Paso, TX, on Jan 20, 2024

The house is beautiful and desert view was friendly

5.0
Verified Homeowner
El Paso, TX, on Dec 22, 2023

Everything was absolutely wonderful the pricess was very streamlined and easy. They entire desert view was a wonder to worth with. Highly recommended

5.0
Verified Homeowner
El Paso, TX, on Jul 16, 2023

Little details I'm finding as if builders were on a hurry to install certain things, but Iam over all satisfied with my home purchase

4.7
Verified Homeowner
El Paso, TX, on Jun 11, 2023

Easy process

5.0
Verified Homeowner
El Paso, TX, on Mar 02, 2023

[Translated from KO] Keep promises and respond quickly and actively to compensation

5.0
Verified Homeowner
El Paso, TX, on Feb 20, 2023

[Translated from ES] The location and model of the house

5.0
Verified Homeowner
El Paso, TX, on Oct 05, 2021

Communication, updates, and friendly customer service.

5.0
Verified Homeowner
El Paso, TX, on Aug 06, 2021

Loved the thorough communication.

5.0
Verified Homeowner
El Paso, TX, on Jun 07, 2021

The whole process was fine until the walkthrough were we noticed that our home was missing the "flashing" installation we brought it up to desert homes and they said they will take care of it. They did fix it after 1000 emails and phone calls. Now the area they repainted does not match our whole home. After another 100 emails we finally got the property manager Jacob Nunez to finally repaint our wall but he only said he will only paint the wall with that was fixed. Now I'm worried that new paint will not match the rest of the house. They explain the logistic of how stucco blends in with time but we wouldn't be in this situation if the proper inspections were done when the house was built. We invested thousands of dollars for our home to be build correctly and just felt let down.

4.5
Verified Homeowner
El Paso, TX, on Jun 01, 2021

I went to see the details of our home and the specs were different. They show me a backsplash and colors and the house end up being different. I have proof of the specs that were promised. I spoke to Hortensia and she showed me something I didn't get. I got mixed restroom accessories.... the floor upstairs is uneven. You can feel holes in the floor.

3.2
Verified Homeowner
El Paso, TX, on Jun 01, 2021

THE FACT THAT I DID NOT WANT A TUB AND THEY INSTALLED ANY WAY

4.8
Verified Homeowner
El Paso, TX, on Mar 26, 2021

The promisary date was pushed twice, meaning I had to find alternative living arrangements.

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Mar 25, 2024

The irrigation system does not work properly after winterizing, a month warranty is ridiculous and this is a big No Go. The ceilings are cracking and the sink leaks!

4.5
Verified Homeowner
El Paso, on Jan 06, 2024

The service/customer service have been efficient and professional for the past months. Highly communicative and respectful.

5.0
Verified Homeowner
El Paso, on Oct 27, 2023

Great neighborhood and amazing service

4.2
Verified Homeowner
El Paso, on Oct 27, 2023

Minor hiccups with the home but the warranty/ customer service is very responsive and friendly

5.0
Verified Homeowner
El Paso, on Sep 23, 2023

There are multiple issues with home. One thing is fixed and another issue occurs.

4.0
Verified Homeowner
El Paso, on Aug 08, 2023

Quick action when there is a problem

4.5
Verified Homeowner
El Paso, on Jan 14, 2022

Responded quickly to my service requests. Courteous staff.

5.0
Verified Homeowner
El Paso, on Jan 11, 2022

There has been no follow-through since August 10 to come back and fix the leak and roof area of my back porch also the patchwork on the beam in the back was painted with a color that does not match the house. And some of the stone work in the front has come loose.

2.8
Verified Homeowner
El Paso, on Dec 02, 2021

Like every thing

5.0
Verified Homeowner
El Paso, on Sep 23, 2021

Warranty is great patrick from maintenance is the main reason why i love my home. He has gone above and beyond to make sure my family is satisfied with our home. Good job deserves a raise

5.0
Verified Homeowner
El Paso, on Mar 15, 2020

The only issue I have had is with our garage door. I called the local office and within a day someone was out to fix it and I have not had any issues since.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Mar 27, 2024

The layout or my home is beautiful, extremely convenient area of El Paso.

5.0
Verified Homeowner
El Paso, on Dec 12, 2020

The warranty department manager is a difficult person to deal with and his explanations are hardly ever in the homeowners favor. It is unpleasant to deal with him. You feel like you are going to “battle”with him and he rarely ever agrees with any repairs and his explanations are hard to accept.

2.2
Verified Homeowner