Top Homebuilder Ratings & Reviews

Desert View Homes

Hidden Village

70 Homeowner Reviews Completed Nov 2022 - May 2024

Overall Satisfaction

4.1
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.4

Construction Experience

4.1

Customer Care Experience

4.5

Home Readiness

4.1

Installation & Workmanship

4.2

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Feb 18, 2024

I like warranty service

3.4
Verified Homeowner
El Paso, on Apr 26, 2024

They did not deliver the proper paint codes, I cannot patch any paint in my house if needed, and was not able to make any changes to the the house before finished building. The tile is very uneven and the backyard was supposed to be only dirt, but it was full of rocks and trash.

3.4
Verified Homeowner
El Paso, TX, on May 12, 2024

Andres was very helpful when we looked at the model home. He answered all our questions and was always available to us. The walkthrough experience was seamless and helpful.

4.4
Verified Homeowner
El Paso, on Oct 31, 2023

So far the warranty care experience has been good but there is other stuff that needs to be fixed

5.0
Verified Homeowner
El Paso, TX, on Apr 14, 2024

There was no flexibility when scheduling walk through and other meeting times. No follow up after move in.

4.5
Verified Homeowner
El Paso, on Apr 15, 2024

The Realitor (Jennifer) was always professional and the Financial process was easy to work with. Only thing I hated was the fact that I couldn't have my white counter tops with the cabinets I wanted. Everything was pre-matched.

5.0
Verified Homeowner
El Paso, on Oct 29, 2023

Everything was great

5.0
Verified Homeowner
El Paso, TX, on Mar 24, 2024

It was a great process we worked with the Hope Program and Joe was great!

5.0
Verified Homeowner
El Paso, on Mar 29, 2024

I've had bad experiences with my customer service of my home warranty. I cannot lock my front door and have made requests and it's been almost one whole year

1.7
Verified Homeowner
El Paso, on Oct 27, 2023

The Warrenty has been there when I needed it the most for any post purchase issues with home. Great customer service and interactions with Warrenty employees

5.0
Verified Homeowner
El Paso, TX, on Mar 01, 2024

Mainly disliked the quality of the work in the home. Could be a little more accurate with measurements when cutting hole and making thing leveled. But other then that it is a great home

4.5
Verified Homeowner
El Paso, on Mar 23, 2024

We ?? our new home. We are new going to leave. Thank you for such a beautiful house.

3.7
Verified Homeowner
El Paso, on Oct 27, 2023

I didn't like the fact that I needed to paint the garage myself. I just think that the whole home should be painted and just because it is the garage doesn't mean it shouldn't be done. I don't like the fact that you are not able to pick out what you want. I get it, the people in the past messed it up for everyone, but I wanted all white counter tops that was available for option. Just not the cabinets that I wanted with those counter tops. But overall, the home is beautiful, customer service is great and everything that you need assistance with is wonderful.

5.0
Verified Homeowner
El Paso, TX, on Feb 17, 2024

The team was there ready to help with whatever I needed

5.0
Verified Homeowner
El Paso, on Mar 22, 2024

The Warrenty experience has been great.

3.9
Verified Homeowner
El Paso, on Sep 26, 2023

I have had issues with the house already but the things have been fixed in a timely manner.

5.0
Verified Homeowner
El Paso, TX, on Jan 24, 2024

Lender reps were not readily available to answer important questions, nobody ever explained to us the paperwork that they were sending and paperwork that we needed to sign, no user manual was ever given to us either, we had our initial orientation where we were told we would have another more in depth one explaining the warranties, that never happened either

3.9
Verified Homeowner
El Paso, on Feb 19, 2024

I had issues with the house during the summer and they were repaired as soon as I reported the issues. I appreciate quick responses.

4.9
Verified Homeowner
El Paso, on Jul 25, 2023

No issues yet.

5.0
Verified Homeowner
El Paso, on Dec 03, 2023

My house took a long time to complete, but Desert Homes accommodated me for the trouble. I would definitely recommend Desert Homes to everyone.

4.9
Verified Homeowner
El Paso, TX, on Jan 04, 2024

I appreciated all those that helped me get to final purchase and took time to explain to me. next time I am taking notes as it is a lot of information and I don't understand. I don't know what I don't know. those in the home selling are familiar with the product agencies etc. of the home.

4.8
Verified Homeowner
El Paso, on May 07, 2023

A warranty situation has not risen in the past few months. The initial customer care experience was overall fine and responsive.

4.6
Verified Homeowner
El Paso, on Sep 08, 2023

Not a fan of how they crammed everyone together. A little more space would have made it feel more like a home.

3.5
Verified Homeowner
El Paso, TX, on Dec 16, 2023

From start to finish was awesome

5.0
Verified Homeowner
El Paso, on Mar 29, 2023

Always rescheduling the appointments and not getting back on time

2.6
Verified Homeowner
El Paso, on Aug 29, 2023

It has not even 1 year in the house and the warranty repairs are ridiculous. The staff is not very helpful and I wish the fixes at the house would actually be fixes and not just "cover ups". The irrigation system failed within 2 months being in, and warranty only covers 30 days. The landscape was very bad installed that weeds and grass are growing over it. The smoke detector in the kitchen is very bad installed were it turns on even with steam. The exhaust fan flappers are super noisy and couldn't be fixed. And now that they fixed the hairline cracks and painted them I have the walls with spots because the paint color changes and its never the same. Now that it rained my kitchen is leaking and there is always dust coming in. Every time I submit a warranty request it doesn't take 24hrs for staff to contact me. And like I mentioned previously its pointless because nothing ever gets fixed.

1.8
Verified Homeowner
El Paso, TX, on Nov 02, 2023

Didn’t like that I went to the house a few times during construction and 1. It was left wide open 2. There was always trash everywhere my opinion is that if you have the buyers doing walk through’s the site should be clean.

4.7
Verified Homeowner
El Paso, on Feb 24, 2023

Warranty service has been great.

3.9
Verified Homeowner
El Paso, on Jun 30, 2023

Love our Desert View home at Hidden Village the staff the builder WARRANTY DEPARTMENT IS THE BEST!

4.5
Verified Homeowner
El Paso, TX, on Sep 11, 2023

The floors are uneven in some parts of the home. Corners where molding has stopped where not seals which makes them perfect areas for ants to dwell.

4.9
Verified Homeowner
El Paso, on Feb 20, 2023

The turnaround time is not to satisfactory

3.6
Verified Homeowner
El Paso, TX, on Jul 12, 2023

Builders rep was very responsive to questions and always stayed in contact

4.5
Verified Homeowner
El Paso, on Feb 01, 2023

The warranty department has been awesome! They are great at responding and great at taking care of the issue! Desert View warranty second to none! They really honer it

5.0
Verified Homeowner
El Paso, TX, on Jul 08, 2023

It's fast

4.0
Verified Homeowner
El Paso, on Jan 13, 2023

I appreciate that they are quick to respond.

4.8
Verified Homeowner
El Paso, TX, on May 26, 2023

My Realitor (Jennifer Rodriguez) was communicating step by step each weekend until the home was completed.

5.0
Verified Homeowner
El Paso, TX, on May 18, 2023

During the final close out I had difficulty with the senor Forman on issues. Now I must wait for the 30 day warranty service requests to be reviewed to fix these issues

4.4
Verified Homeowner
El Paso, TX, on May 14, 2023

We love the home very beautiful the contract was very easy

5.0
Verified Homeowner
El Paso, TX, on Mar 20, 2023

People was very nice, just the closing date kept changing because the cabinets were not ready.

4.3
Verified Homeowner
El Paso, TX, on Jan 30, 2023

No issues.

4.5
Verified Homeowner
El Paso, TX, on Dec 27, 2022

The communication of the move-in date is insufficient. I was only informed the progress of the house but didn't know the closing date is set and there is no flexibility of the closing date. I felt like I was forced to sign the closing document on October 31 when the agent told me that the house won't be able to ready to move in on Nov. 1st or 2nd. My two young kids were sick and needed a lot of care on the day of October 31 and I had to work from home at the same time. I had to sign the documents that usually take one hour to review and sign in 20 minutes because I was in the middle of my work and cannot be away for more than 10 mins on that day. There were no explanation of why the closing day had to be on October 31 and why we had to rush to sign the closing document on that day. My husband is currently deployed and away from home. I am taking care of everything by myself and the lack of understanding or flexibility to sign the closing documents truly made this purchase experience the worst ever. No one was trying to find ways to accommodate my struggles on that day but just wanted me to sign the documents and be done with this transaction. The closing would have been so much smoother if we could sign the documents next day. We had been waited to have this house to be built so patiently but when we needed time and support, the closing process made me feel like "thank you for waiting. Oh, and we can't help what you need, just sign the documents." You guys have us waiting and waiting and waiting, and no proper heads up of the closing date. With two young kids and as a working mom, everything I do have be planned ahead of time. I cannot respond to last minute plan change very well due to my other responsibilities. I definitely feel that Dessert View pushing the capitalism to the finest and leaving the humanity part of the process to the least important on the list. It is very upsetting and I hope this will NOT happen to any of your clients again.

3.6
Verified Homeowner
El Paso, TX, on Dec 06, 2022

Move in dates kept getting pushed, limited options, very poor quality control, zero follow-up on post move in claims.

3.0
Verified Homeowner
El Paso, TX, on Nov 19, 2022

Last min patch ups where not done or done fast with no efforts

3.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on May 12, 2024

Andres was very helpful when we looked at the model home. He answered all our questions and was always available to us. The walkthrough experience was seamless and helpful.

4.4
Verified Homeowner
El Paso, TX, on Apr 14, 2024

There was no flexibility when scheduling walk through and other meeting times. No follow up after move in.

4.5
Verified Homeowner
El Paso, TX, on Mar 24, 2024

It was a great process we worked with the Hope Program and Joe was great!

5.0
Verified Homeowner
El Paso, TX, on Mar 01, 2024

Mainly disliked the quality of the work in the home. Could be a little more accurate with measurements when cutting hole and making thing leveled. But other then that it is a great home

4.5
Verified Homeowner
El Paso, TX, on Feb 17, 2024

The team was there ready to help with whatever I needed

5.0
Verified Homeowner
El Paso, TX, on Jan 24, 2024

Lender reps were not readily available to answer important questions, nobody ever explained to us the paperwork that they were sending and paperwork that we needed to sign, no user manual was ever given to us either, we had our initial orientation where we were told we would have another more in depth one explaining the warranties, that never happened either

3.9
Verified Homeowner
El Paso, TX, on Jan 04, 2024

I appreciated all those that helped me get to final purchase and took time to explain to me. next time I am taking notes as it is a lot of information and I don't understand. I don't know what I don't know. those in the home selling are familiar with the product agencies etc. of the home.

4.8
Verified Homeowner
El Paso, TX, on Dec 16, 2023

From start to finish was awesome

5.0
Verified Homeowner
El Paso, TX, on Nov 02, 2023

Didn’t like that I went to the house a few times during construction and 1. It was left wide open 2. There was always trash everywhere my opinion is that if you have the buyers doing walk through’s the site should be clean.

4.7
Verified Homeowner
El Paso, TX, on Sep 11, 2023

The floors are uneven in some parts of the home. Corners where molding has stopped where not seals which makes them perfect areas for ants to dwell.

4.9
Verified Homeowner
El Paso, TX, on Jul 12, 2023

Builders rep was very responsive to questions and always stayed in contact

4.5
Verified Homeowner
El Paso, TX, on Jul 08, 2023

It's fast

4.0
Verified Homeowner
El Paso, TX, on May 26, 2023

My Realitor (Jennifer Rodriguez) was communicating step by step each weekend until the home was completed.

5.0
Verified Homeowner
El Paso, TX, on May 18, 2023

During the final close out I had difficulty with the senor Forman on issues. Now I must wait for the 30 day warranty service requests to be reviewed to fix these issues

4.4
Verified Homeowner
El Paso, TX, on May 14, 2023

We love the home very beautiful the contract was very easy

5.0
Verified Homeowner
El Paso, TX, on Mar 20, 2023

People was very nice, just the closing date kept changing because the cabinets were not ready.

4.3
Verified Homeowner
El Paso, TX, on Jan 30, 2023

No issues.

4.5
Verified Homeowner
El Paso, TX, on Dec 27, 2022

The communication of the move-in date is insufficient. I was only informed the progress of the house but didn't know the closing date is set and there is no flexibility of the closing date. I felt like I was forced to sign the closing document on October 31 when the agent told me that the house won't be able to ready to move in on Nov. 1st or 2nd. My two young kids were sick and needed a lot of care on the day of October 31 and I had to work from home at the same time. I had to sign the documents that usually take one hour to review and sign in 20 minutes because I was in the middle of my work and cannot be away for more than 10 mins on that day. There were no explanation of why the closing day had to be on October 31 and why we had to rush to sign the closing document on that day. My husband is currently deployed and away from home. I am taking care of everything by myself and the lack of understanding or flexibility to sign the closing documents truly made this purchase experience the worst ever. No one was trying to find ways to accommodate my struggles on that day but just wanted me to sign the documents and be done with this transaction. The closing would have been so much smoother if we could sign the documents next day. We had been waited to have this house to be built so patiently but when we needed time and support, the closing process made me feel like "thank you for waiting. Oh, and we can't help what you need, just sign the documents." You guys have us waiting and waiting and waiting, and no proper heads up of the closing date. With two young kids and as a working mom, everything I do have be planned ahead of time. I cannot respond to last minute plan change very well due to my other responsibilities. I definitely feel that Dessert View pushing the capitalism to the finest and leaving the humanity part of the process to the least important on the list. It is very upsetting and I hope this will NOT happen to any of your clients again.

3.6
Verified Homeowner
El Paso, TX, on Dec 06, 2022

Move in dates kept getting pushed, limited options, very poor quality control, zero follow-up on post move in claims.

3.0
Verified Homeowner
El Paso, TX, on Nov 19, 2022

Last min patch ups where not done or done fast with no efforts

3.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Feb 18, 2024

I like warranty service

3.4
Verified Homeowner
El Paso, on Oct 31, 2023

So far the warranty care experience has been good but there is other stuff that needs to be fixed

5.0
Verified Homeowner
El Paso, on Oct 29, 2023

Everything was great

5.0
Verified Homeowner
El Paso, on Oct 27, 2023

The Warrenty has been there when I needed it the most for any post purchase issues with home. Great customer service and interactions with Warrenty employees

5.0
Verified Homeowner
El Paso, on Oct 27, 2023

I didn't like the fact that I needed to paint the garage myself. I just think that the whole home should be painted and just because it is the garage doesn't mean it shouldn't be done. I don't like the fact that you are not able to pick out what you want. I get it, the people in the past messed it up for everyone, but I wanted all white counter tops that was available for option. Just not the cabinets that I wanted with those counter tops. But overall, the home is beautiful, customer service is great and everything that you need assistance with is wonderful.

5.0
Verified Homeowner
El Paso, on Sep 26, 2023

I have had issues with the house already but the things have been fixed in a timely manner.

5.0
Verified Homeowner
El Paso, on Jul 25, 2023

No issues yet.

5.0
Verified Homeowner
El Paso, on May 07, 2023

A warranty situation has not risen in the past few months. The initial customer care experience was overall fine and responsive.

4.6
Verified Homeowner
El Paso, on Mar 29, 2023

Always rescheduling the appointments and not getting back on time

2.6
Verified Homeowner
El Paso, on Feb 24, 2023

Warranty service has been great.

3.9
Verified Homeowner
El Paso, on Feb 20, 2023

The turnaround time is not to satisfactory

3.6
Verified Homeowner
El Paso, on Feb 01, 2023

The warranty department has been awesome! They are great at responding and great at taking care of the issue! Desert View warranty second to none! They really honer it

5.0
Verified Homeowner
El Paso, on Jan 13, 2023

I appreciate that they are quick to respond.

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Apr 26, 2024

They did not deliver the proper paint codes, I cannot patch any paint in my house if needed, and was not able to make any changes to the the house before finished building. The tile is very uneven and the backyard was supposed to be only dirt, but it was full of rocks and trash.

3.4
Verified Homeowner
El Paso, on Apr 15, 2024

The Realitor (Jennifer) was always professional and the Financial process was easy to work with. Only thing I hated was the fact that I couldn't have my white counter tops with the cabinets I wanted. Everything was pre-matched.

5.0
Verified Homeowner
El Paso, on Mar 29, 2024

I've had bad experiences with my customer service of my home warranty. I cannot lock my front door and have made requests and it's been almost one whole year

1.7
Verified Homeowner
El Paso, on Mar 23, 2024

We ?? our new home. We are new going to leave. Thank you for such a beautiful house.

3.7
Verified Homeowner
El Paso, on Mar 22, 2024

The Warrenty experience has been great.

3.9
Verified Homeowner
El Paso, on Feb 19, 2024

I had issues with the house during the summer and they were repaired as soon as I reported the issues. I appreciate quick responses.

4.9
Verified Homeowner
El Paso, on Dec 03, 2023

My house took a long time to complete, but Desert Homes accommodated me for the trouble. I would definitely recommend Desert Homes to everyone.

4.9
Verified Homeowner
El Paso, on Sep 08, 2023

Not a fan of how they crammed everyone together. A little more space would have made it feel more like a home.

3.5
Verified Homeowner
El Paso, on Aug 29, 2023

It has not even 1 year in the house and the warranty repairs are ridiculous. The staff is not very helpful and I wish the fixes at the house would actually be fixes and not just "cover ups". The irrigation system failed within 2 months being in, and warranty only covers 30 days. The landscape was very bad installed that weeds and grass are growing over it. The smoke detector in the kitchen is very bad installed were it turns on even with steam. The exhaust fan flappers are super noisy and couldn't be fixed. And now that they fixed the hairline cracks and painted them I have the walls with spots because the paint color changes and its never the same. Now that it rained my kitchen is leaking and there is always dust coming in. Every time I submit a warranty request it doesn't take 24hrs for staff to contact me. And like I mentioned previously its pointless because nothing ever gets fixed.

1.8
Verified Homeowner
El Paso, on Jun 30, 2023

Love our Desert View home at Hidden Village the staff the builder WARRANTY DEPARTMENT IS THE BEST!

4.5
Verified Homeowner