Top Homebuilder Ratings & Reviews

Desert View Homes

Enchanted Hills

31 Homeowner Reviews Completed Jul 2023 - Jul 2024

Desert View Homes << Desert View Homes - El Paso

Overall Satisfaction

4.4
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.7

Construction Experience

4.4

Customer Care Experience

4.6

Home Readiness

4.3

Installation & Workmanship

4.3

Community Profile

Desert View Homes logo
For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jun 14, 2024

Customer Service and Customer Care

5.0
Verified Homeowner
El Paso, on Jul 10, 2024

Nothing. Everyone was really professional

5.0
Verified Homeowner
El Paso, TX, on Jul 16, 2024

I felt that our closing was not handled with customer service in mind. I made multiple attempts to schedule our closing for the Monday following the Friday that it actually closed. I had to work the week of the closing and I made this clear weeks in advance. I am an RN and I worked in a very busy unit the week of the closing. I had to rush across town to make the closing time appointment. The individual who handled our closing was 30 minutes late to top it off. I do not understand the disconnect between Desert [name removed] and the understanding that we could have spent our $331,000 with any other builder. It didn’t matter and we were not important enough as the customer to help us with out closing date for the Monday that I requested. There was absolutely zero meeting us in the middle and letting us close on the Monday. We felt like a number and not a customer. We also were scheduled to close initially the end of June or first part of July. The closing date was moved up over a month early without our agreement. We had a lot of trouble with our prior rental due to getting out earlier than the date I had given prior. I honestly was so frustrated that Desert [name removed] refused to work with us in the closing I almost went with another builder. If my wife wasn’t in love with house already I would’ve gone to a different builder. That is how unhappy I was with the process. The only good experience I had was with [name removed] and he was fantastic and my [name removed] officer [name removed]. She was great also. The process should have been a great experience but the closing left me very disappointed.

4.7
Verified Homeowner
El Paso, TX, on May 09, 2024

That the city of El Paso wants to give me a fine for the Construction mess behind the ponding area. Which I have until 5/17/2024 to clean up the mess. The dying plants in the front yard, Contractors painters leaving a mess using the water outside my home which it lead to discoloration of the rocks. Some of your employees are rude to deal with.

4.2
Verified Homeowner
El Paso, on May 15, 2024

Nothing in particular. Some contractors cut corners

4.1
Verified Homeowner
El Paso, on Jul 03, 2024

[name removed] is very kind and helpful and willing to fix everything I have complained about.

5.0
Verified Homeowner
El Paso, on Feb 11, 2021

Good location. Nice layout.

4.4
Verified Homeowner
El Paso, TX, on Apr 30, 2024

[name removed] was great, [name removed] was great and the overall process was good.

4.9
Verified Homeowner
El Paso, on May 20, 2024

Warranty service has been great. People who come are good at their job and fix any issues

4.7
Verified Homeowner
El Paso, on Nov 01, 2020

I liked everything about the experience. From the financing to picking colors through completion everything was an enjoyable experience.

5.0
Verified Homeowner
El Paso, TX, on Feb 02, 2024

I like their timely and affordable construction of the house. However, they are very limited in terms of customization.

4.4
Verified Homeowner
El Paso, on Apr 13, 2024

Nothing. Every experience has been phenomenal

5.0
Verified Homeowner
El Paso, on Jun 02, 2020

We really fall in love with the floor plan since day one, i would love to have more lot options and more customization options. Employees are really courteous

4.3
Verified Homeowner
El Paso, TX, on Dec 24, 2023

They were professional and very helpful when asking questions.

4.7
Verified Homeowner
El Paso, on Apr 04, 2024

Very poor quality work on home. Looks rushed and needs a lot of repairs already

2.8
Verified Homeowner
El Paso, on May 25, 2020

I don't, Desert View Homes has yet to come fix items that were suppose to be fixed within the first 30-90 days. We submitted our list over 7 times and agents promise to come out and fix the problems, but never show up.

2.6
Verified Homeowner
El Paso, TX, on Nov 23, 2023

[name removed] was great, responded quickly and answered any doubts. Was always honest with time frames and went above and beyond to try to change selections which had already been selected from the office.

4.7
Verified Homeowner
El Paso, on Mar 23, 2024

Responsive, but it takes a long time to get things fixed. Shower drain remained clogged for over a month before somebody showed up to fix it and then it got clogged again shortly thereafter.

3.3
Verified Homeowner
El Paso, TX, on Nov 02, 2023

Selling agent did not know the product being sold. could not answer questions or answered incorrectly. Was asked for assistance with things and did not deliver. [name removed] in main office was amazing and wonderful at helping fix issues our selling agent would not. Delayed closing 3 separate \times with no notice and no communication between lender and Desert View. Used preferred lender and they were AWFUL through entire process. had to do multiple final walk throughs because house was still incomplete at each viewing. Warrantee management was excellent with service but initial work on grout and walls was very sloppy. a lot of repairs and touch ups needed.

3.0
Verified Homeowner
El Paso, on Jan 22, 2024

Great follow up!

5.0
Verified Homeowner
El Paso, on Aug 21, 2020

I liked the emergency services. However, the scheduled warranty services can be improved. The schedule has to be made twice as the concerned contractors failed to come on their first appointment. The warranty repairs done during the first visit is still back to the original issue.

3.6
Verified Homeowner
El Paso, TX, on Oct 30, 2023

The desert view staff didn’t appear to be on the same page. It really made the purchasing process even more difficult than it should have been. Walk-through representative was late to both our meetings. Just overall making our home buying experience not pleasant. Too many desert view staff members apologizing over and over. Overall home buying experience was just not good. But we finally got the house. Thankfully.

3.6
Verified Homeowner
El Paso, on May 28, 2020

Met some expectations but not all of them.

4.2
Verified Homeowner
El Paso, TX, on Aug 30, 2023

The clarity of when the house would be ready wasn’t always there. I know that’s common with new construction, but I didn’t know the exact date until a month or so before move in.

4.9
Verified Homeowner
El Paso, TX, on Aug 15, 2023

Everything was absolutely wonderful!

5.0
Verified Homeowner
El Paso, TX, on Aug 02, 2023

[name removed] was great! Very attentive and responsive. The only feedback that I can give was contractors cut corners but DV team has been good to work with.....

4.7
Verified Homeowner
El Paso, TX, on May 18, 2021

everything was good.

5.0
Verified Homeowner
El Paso, TX, on Apr 19, 2020

Well organized

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Jul 16, 2024

I felt that our closing was not handled with customer service in mind. I made multiple attempts to schedule our closing for the Monday following the Friday that it actually closed. I had to work the week of the closing and I made this clear weeks in advance. I am an RN and I worked in a very busy unit the week of the closing. I had to rush across town to make the closing time appointment. The individual who handled our closing was 30 minutes late to top it off. I do not understand the disconnect between Desert [name removed] and the understanding that we could have spent our $331,000 with any other builder. It didn’t matter and we were not important enough as the customer to help us with out closing date for the Monday that I requested. There was absolutely zero meeting us in the middle and letting us close on the Monday. We felt like a number and not a customer. We also were scheduled to close initially the end of June or first part of July. The closing date was moved up over a month early without our agreement. We had a lot of trouble with our prior rental due to getting out earlier than the date I had given prior. I honestly was so frustrated that Desert [name removed] refused to work with us in the closing I almost went with another builder. If my wife wasn’t in love with house already I would’ve gone to a different builder. That is how unhappy I was with the process. The only good experience I had was with [name removed] and he was fantastic and my [name removed] officer [name removed]. She was great also. The process should have been a great experience but the closing left me very disappointed.

4.7
Verified Homeowner
El Paso, TX, on May 09, 2024

That the city of El Paso wants to give me a fine for the Construction mess behind the ponding area. Which I have until 5/17/2024 to clean up the mess. The dying plants in the front yard, Contractors painters leaving a mess using the water outside my home which it lead to discoloration of the rocks. Some of your employees are rude to deal with.

4.2
Verified Homeowner
El Paso, TX, on Apr 30, 2024

[name removed] was great, [name removed] was great and the overall process was good.

4.9
Verified Homeowner
El Paso, TX, on Feb 02, 2024

I like their timely and affordable construction of the house. However, they are very limited in terms of customization.

4.4
Verified Homeowner
El Paso, TX, on Dec 24, 2023

They were professional and very helpful when asking questions.

4.7
Verified Homeowner
El Paso, TX, on Nov 23, 2023

[name removed] was great, responded quickly and answered any doubts. Was always honest with time frames and went above and beyond to try to change selections which had already been selected from the office.

4.7
Verified Homeowner
El Paso, TX, on Nov 02, 2023

Selling agent did not know the product being sold. could not answer questions or answered incorrectly. Was asked for assistance with things and did not deliver. [name removed] in main office was amazing and wonderful at helping fix issues our selling agent would not. Delayed closing 3 separate \times with no notice and no communication between lender and Desert View. Used preferred lender and they were AWFUL through entire process. had to do multiple final walk throughs because house was still incomplete at each viewing. Warrantee management was excellent with service but initial work on grout and walls was very sloppy. a lot of repairs and touch ups needed.

3.0
Verified Homeowner
El Paso, TX, on Oct 30, 2023

The desert view staff didn’t appear to be on the same page. It really made the purchasing process even more difficult than it should have been. Walk-through representative was late to both our meetings. Just overall making our home buying experience not pleasant. Too many desert view staff members apologizing over and over. Overall home buying experience was just not good. But we finally got the house. Thankfully.

3.6
Verified Homeowner
El Paso, TX, on Aug 30, 2023

The clarity of when the house would be ready wasn’t always there. I know that’s common with new construction, but I didn’t know the exact date until a month or so before move in.

4.9
Verified Homeowner
El Paso, TX, on Aug 15, 2023

Everything was absolutely wonderful!

5.0
Verified Homeowner
El Paso, TX, on Aug 02, 2023

[name removed] was great! Very attentive and responsive. The only feedback that I can give was contractors cut corners but DV team has been good to work with.....

4.7
Verified Homeowner
El Paso, TX, on May 18, 2021

everything was good.

5.0
Verified Homeowner
El Paso, TX, on Apr 19, 2020

Well organized

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jul 10, 2024

Nothing. Everyone was really professional

5.0
Verified Homeowner
El Paso, on Jul 03, 2024

[name removed] is very kind and helpful and willing to fix everything I have complained about.

5.0
Verified Homeowner
El Paso, on May 20, 2024

Warranty service has been great. People who come are good at their job and fix any issues

4.7
Verified Homeowner
El Paso, on Apr 13, 2024

Nothing. Every experience has been phenomenal

5.0
Verified Homeowner
El Paso, on Apr 04, 2024

Very poor quality work on home. Looks rushed and needs a lot of repairs already

2.8
Verified Homeowner
El Paso, on Mar 23, 2024

Responsive, but it takes a long time to get things fixed. Shower drain remained clogged for over a month before somebody showed up to fix it and then it got clogged again shortly thereafter.

3.3
Verified Homeowner
El Paso, on Jan 22, 2024

Great follow up!

5.0
Verified Homeowner
El Paso, on Aug 21, 2020

I liked the emergency services. However, the scheduled warranty services can be improved. The schedule has to be made twice as the concerned contractors failed to come on their first appointment. The warranty repairs done during the first visit is still back to the original issue.

3.6
Verified Homeowner
El Paso, on May 28, 2020

Met some expectations but not all of them.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Jun 14, 2024

Customer Service and Customer Care

5.0
Verified Homeowner
El Paso, on May 15, 2024

Nothing in particular. Some contractors cut corners

4.1
Verified Homeowner
El Paso, on Feb 11, 2021

Good location. Nice layout.

4.4
Verified Homeowner
El Paso, on Nov 01, 2020

I liked everything about the experience. From the financing to picking colors through completion everything was an enjoyable experience.

5.0
Verified Homeowner
El Paso, on Jun 02, 2020

We really fall in love with the floor plan since day one, i would love to have more lot options and more customization options. Employees are really courteous

4.3
Verified Homeowner
El Paso, on May 25, 2020

I don't, Desert View Homes has yet to come fix items that were suppose to be fixed within the first 30-90 days. We submitted our list over 7 times and agents promise to come out and fix the problems, but never show up.

2.6
Verified Homeowner