Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
El Paso, TX, on Mar 30, 2023
The process was well organized as it pertains to the home characteristics and functions. The walk throughs resulted in appropriate and necessary fixes and were satisfactorily resolved prior to closing. The mortgage approval process was generally satisfactory, though the self-employed status imposed additional confirmations that appeared to be unnecessarily duplicative, recognizing that this imposition is an underwriting feature, but it doesn't alter the frustration involved. So, that segment was not enjoyable, though, on balance the closing process occurred in a timely basis and with no significant delay. The clean up of the house and overall presentation of the property upon transfer of ownership showed care and attention to detail.
El Paso, on Aug 29, 2023
I have liked the follow up and follow through with requested actions and repairs. To date I haven't anything to dislike. There will be a few more requests between now and the end of the warranty period, but I really expect that issues will be resolved in due course.
El Paso, on Feb 06, 2024
To date the responsiveness to warranty or warranty related matters has been efficient and timely. At times getting access to report the list of items is a bit more involved than preferred, but overall, the access and responsiveness have been very good.
El Paso, on Dec 21, 2021
During rainy season we got water inside the house, the seal of the patio doors is not good, also the ceiling on the patio suffer damage
El Paso, TX, on Feb 27, 2023
Things went smoothly with the whole process. There are some minor things that were pointed out during orientation to be fixed. Unfortunately, they were not completed.
El Paso, on Jun 06, 2023
[Translated from ES] They have solved my problems with the house
El Paso, TX, on Feb 05, 2023
Process was simple and was accommodated according to my needs
El Paso, on Mar 17, 2023
When I input a request, I receive a call. They schedule an appointment to come out and fix the issue. I love my new house! It’s gorgeous and I feel so good here. This house was meant for me! Thank you ??
El Paso, on Jan 23, 2023
[Translated from ZH-S] I don't like it, it's outrageous
El Paso, on Jan 12, 2023
The hours of operation for warranty repairs are very limited, not friendly for working people
El Paso, on Sep 03, 2022
No issues here, I’ve received service when requested
El Paso, TX, on Oct 01, 2022
My home was finished and I closed on time. Desert View answered all my questions when asked. thank you for my new beautiful home.
El Paso, on Jun 24, 2022
I wish they would’ve been involved from the beginning. Once they got involved, things were fixed
El Paso, TX, on Feb 11, 2022
The house was not finished completely upon sign on. They had agreed to fix a lot of the things that were pointed out and it almost took one month before it was all completed. We had to remind dessert view multiple times to fix those things. For a house in that price range other companies are much better organized. The dessert view workers are responsive and very nice but the company not the best
El Paso, TX, on Feb 07, 2022
Leo Alvarado was super instrumental in my decision to buy from Desert View Homes and encouraged me by meeting all my needs throughout the closing process.
El Paso, on May 09, 2022
When we had two roof tiles fall, they responded very quickly and fixed the problem.
El Paso, TX, on Jan 11, 2022
most issues are related to interior/exterior issues like no door bell installed, walls and floor finishes, missing roof/facade piece to mention some.
El Paso, on Oct 12, 2021
I had requested that Vent in the Masters bathroom to be straightened out because it’s crooked. Person that came said he can just balance the airflow coming out of the vents but he can’t do the straightening of the vent. I also requested repainting of some corners in living/dining/ Masters bath wall because they were not even. They were repainted but the paint didn’t match. I also requested the repair of the dent on the front right outside of the garage and straighten the bent metal on the inside top right. Up to now, it’s not done. This was noted by Mr. [name removed] when he came to check on my house way back after I closed on the house.
El Paso, TX, on Dec 25, 2021
Leo and Roy made the whole experience wonderful.
El Paso, TX, on Sep 22, 2021
I loved everything about Desert View Homes! There were ups-and-downs during the whole process but it is just the nature of the business. Every encounter I had with anyone related to the builder was nothing but great. I will definitely recommend DVH
El Paso, TX, on Aug 15, 2021
Disliked: communication- -weekly updates were inconsistent -notified of wrong floor plan, missing items/upgrades, etc and house was built for another month with wrong items put in place Quality- Some items marked at second walkthrough stickers were removed and not fixed -door would not shut, windows wouldn’t open etc That should have been checked -workers got silicone on carpet because they were doing work and not being careful -items fixed after move in however paint, caulk, removed plaster was not cleaned up after repairs -leaking window still not fixed even with rain had to put duct tape over exterior to prevent leaking, came to fix and still waiting because they are doing another job - dead plants that have never been replaced that were supposed to be done after signing as it was brought up on red tape walkthrough. Positives - very beautiful home - concerns during framing were addressed, materials and spacing as well as wood used was sprayed to to milder concerns - when updates were given they were informative and gave insight on what was going on with build process or questions - some items such as paint or damage to walls has been completed but over multiple appts - contractor for blinds did quick and quality work - design center was helpful with samples of items used in other houses etc to help make decisions during color selection - with certain issues with the house toy was informative and helped with issues on the house
El Paso, TX, on Jun 16, 2021
No major issues. [name removed] was very good to work with as well as [name removed], the construction superintendent.
El Paso, TX, on Jun 08, 2021
Closing was forced on me even though the house was not ready at all during closing. Up to now after closing on April 30, 2021, there are still a lot of stuff that needed to be done and promised to be done at closing and are still not done. [name removed] promised me 2 weeks before closing that all I verbalized to him will be done, I closed already and he kept on promising that they will be done and are still not done up to now. I mentioned to him that the rock wall and the black metal fence on the left side of the house have cement on top of the rock wall and the metal, cement are still there. Front entry has paint on the outside flooring and up to now they are still there. The kitchen sink had scratches in it. It looks like they used the sink to rinse their paint brushes, so to remove those paint, they scrubbed it real hard that it scratched the metal hard. I had also noticed that the overall quality of work was not good. Some of the corner moldings and the HVAC vent were crooked. The baseboard moldings were painted with uneven surface, after repainting they were still like droplets of paint (uneven) all over the house. It really does not matter whether you’re buying a $320,000 or a $180,000 home, the quality of work should be the same. I recommended [name removed] [name removed] to my colleague but after seeing the quality of work, she backed out. If I invite my doctor/nurses/friends to my house, how could I recommend [name removed] [name removed] when they can with their own eyes the poor quality of work.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, TX, on Mar 30, 2023
The process was well organized as it pertains to the home characteristics and functions. The walk throughs resulted in appropriate and necessary fixes and were satisfactorily resolved prior to closing. The mortgage approval process was generally satisfactory, though the self-employed status imposed additional confirmations that appeared to be unnecessarily duplicative, recognizing that this imposition is an underwriting feature, but it doesn't alter the frustration involved. So, that segment was not enjoyable, though, on balance the closing process occurred in a timely basis and with no significant delay. The clean up of the house and overall presentation of the property upon transfer of ownership showed care and attention to detail.
El Paso, TX, on Feb 27, 2023
Things went smoothly with the whole process. There are some minor things that were pointed out during orientation to be fixed. Unfortunately, they were not completed.
El Paso, TX, on Feb 05, 2023
Process was simple and was accommodated according to my needs
El Paso, TX, on Oct 01, 2022
My home was finished and I closed on time. Desert View answered all my questions when asked. thank you for my new beautiful home.
El Paso, TX, on Feb 11, 2022
The house was not finished completely upon sign on. They had agreed to fix a lot of the things that were pointed out and it almost took one month before it was all completed. We had to remind dessert view multiple times to fix those things. For a house in that price range other companies are much better organized. The dessert view workers are responsive and very nice but the company not the best
El Paso, TX, on Feb 07, 2022
Leo Alvarado was super instrumental in my decision to buy from Desert View Homes and encouraged me by meeting all my needs throughout the closing process.
El Paso, TX, on Jan 11, 2022
most issues are related to interior/exterior issues like no door bell installed, walls and floor finishes, missing roof/facade piece to mention some.
El Paso, TX, on Dec 25, 2021
Leo and Roy made the whole experience wonderful.
El Paso, TX, on Sep 22, 2021
I loved everything about Desert View Homes! There were ups-and-downs during the whole process but it is just the nature of the business. Every encounter I had with anyone related to the builder was nothing but great. I will definitely recommend DVH
El Paso, TX, on Aug 15, 2021
Disliked: communication- -weekly updates were inconsistent -notified of wrong floor plan, missing items/upgrades, etc and house was built for another month with wrong items put in place Quality- Some items marked at second walkthrough stickers were removed and not fixed -door would not shut, windows wouldn’t open etc That should have been checked -workers got silicone on carpet because they were doing work and not being careful -items fixed after move in however paint, caulk, removed plaster was not cleaned up after repairs -leaking window still not fixed even with rain had to put duct tape over exterior to prevent leaking, came to fix and still waiting because they are doing another job - dead plants that have never been replaced that were supposed to be done after signing as it was brought up on red tape walkthrough. Positives - very beautiful home - concerns during framing were addressed, materials and spacing as well as wood used was sprayed to to milder concerns - when updates were given they were informative and gave insight on what was going on with build process or questions - some items such as paint or damage to walls has been completed but over multiple appts - contractor for blinds did quick and quality work - design center was helpful with samples of items used in other houses etc to help make decisions during color selection - with certain issues with the house toy was informative and helped with issues on the house
El Paso, TX, on Jun 16, 2021
No major issues. [name removed] was very good to work with as well as [name removed], the construction superintendent.
El Paso, TX, on Jun 08, 2021
Closing was forced on me even though the house was not ready at all during closing. Up to now after closing on April 30, 2021, there are still a lot of stuff that needed to be done and promised to be done at closing and are still not done. [name removed] promised me 2 weeks before closing that all I verbalized to him will be done, I closed already and he kept on promising that they will be done and are still not done up to now. I mentioned to him that the rock wall and the black metal fence on the left side of the house have cement on top of the rock wall and the metal, cement are still there. Front entry has paint on the outside flooring and up to now they are still there. The kitchen sink had scratches in it. It looks like they used the sink to rinse their paint brushes, so to remove those paint, they scrubbed it real hard that it scratched the metal hard. I had also noticed that the overall quality of work was not good. Some of the corner moldings and the HVAC vent were crooked. The baseboard moldings were painted with uneven surface, after repainting they were still like droplets of paint (uneven) all over the house. It really does not matter whether you’re buying a $320,000 or a $180,000 home, the quality of work should be the same. I recommended [name removed] [name removed] to my colleague but after seeing the quality of work, she backed out. If I invite my doctor/nurses/friends to my house, how could I recommend [name removed] [name removed] when they can with their own eyes the poor quality of work.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Aug 29, 2023
I have liked the follow up and follow through with requested actions and repairs. To date I haven't anything to dislike. There will be a few more requests between now and the end of the warranty period, but I really expect that issues will be resolved in due course.
El Paso, on Jun 06, 2023
[Translated from ES] They have solved my problems with the house
El Paso, on Mar 17, 2023
When I input a request, I receive a call. They schedule an appointment to come out and fix the issue. I love my new house! It’s gorgeous and I feel so good here. This house was meant for me! Thank you ??
El Paso, on Jan 23, 2023
[Translated from ZH-S] I don't like it, it's outrageous
El Paso, on Jan 12, 2023
The hours of operation for warranty repairs are very limited, not friendly for working people
El Paso, on Sep 03, 2022
No issues here, I’ve received service when requested
El Paso, on Jun 24, 2022
I wish they would’ve been involved from the beginning. Once they got involved, things were fixed
El Paso, on May 09, 2022
When we had two roof tiles fall, they responded very quickly and fixed the problem.
El Paso, on Oct 12, 2021
I had requested that Vent in the Masters bathroom to be straightened out because it’s crooked. Person that came said he can just balance the airflow coming out of the vents but he can’t do the straightening of the vent. I also requested repainting of some corners in living/dining/ Masters bath wall because they were not even. They were repainted but the paint didn’t match. I also requested the repair of the dent on the front right outside of the garage and straighten the bent metal on the inside top right. Up to now, it’s not done. This was noted by Mr. [name removed] when he came to check on my house way back after I closed on the house.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
El Paso, on Feb 06, 2024
To date the responsiveness to warranty or warranty related matters has been efficient and timely. At times getting access to report the list of items is a bit more involved than preferred, but overall, the access and responsiveness have been very good.