Top Homebuilder Ratings & Reviews

Desert View Homes

Encore

26 Homeowner Reviews Completed Nov 2022 - May 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.1

Home Personalization Experience

4.2

Construction Experience

3.8

Customer Care Experience

4.6

Home Readiness

3.9

Installation & Workmanship

4.2

Community Profile

For Over 25 Years, View Homes has been crafting quality homes in Texas, New Mexico and Colorado.

We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.

We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.

View Homes – Building Life’s Greatest View.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Mar 30, 2023

The process was well organized as it pertains to the home characteristics and functions. The walk throughs resulted in appropriate and necessary fixes and were satisfactorily resolved prior to closing. The mortgage approval process was generally satisfactory, though the self-employed status imposed additional confirmations that appeared to be unnecessarily duplicative, recognizing that this imposition is an underwriting feature, but it doesn't alter the frustration involved. So, that segment was not enjoyable, though, on balance the closing process occurred in a timely basis and with no significant delay. The clean up of the house and overall presentation of the property upon transfer of ownership showed care and attention to detail.

4.9
Verified Homeowner
El Paso, on Aug 29, 2023

I have liked the follow up and follow through with requested actions and repairs. To date I haven't anything to dislike. There will be a few more requests between now and the end of the warranty period, but I really expect that issues will be resolved in due course.

4.8
Verified Homeowner
El Paso, on Feb 06, 2024

To date the responsiveness to warranty or warranty related matters has been efficient and timely. At times getting access to report the list of items is a bit more involved than preferred, but overall, the access and responsiveness have been very good.

4.5
Verified Homeowner
El Paso, on Dec 21, 2021

During rainy season we got water inside the house, the seal of the patio doors is not good, also the ceiling on the patio suffer damage

4.6
Verified Homeowner
El Paso, TX, on Feb 27, 2023

Things went smoothly with the whole process. There are some minor things that were pointed out during orientation to be fixed. Unfortunately, they were not completed.

4.6
Verified Homeowner
El Paso, on Jun 06, 2023

[Translated from ES] They have solved my problems with the house

4.9
Verified Homeowner
El Paso, TX, on Feb 05, 2023

Process was simple and was accommodated according to my needs

5.0
Verified Homeowner
El Paso, on Mar 17, 2023

When I input a request, I receive a call. They schedule an appointment to come out and fix the issue. I love my new house! It’s gorgeous and I feel so good here. This house was meant for me! Thank you ??

5.0
Verified Homeowner
El Paso, TX, on Dec 29, 2022

[Translated from ES] The layout of the house

4.8
Verified Homeowner
El Paso, on Jan 23, 2023

[Translated from ZH-S] I don't like it, it's outrageous

1.5
Verified Homeowner
El Paso, TX, on Oct 01, 2022

La disponibilidad y buen trato

4.9
Verified Homeowner
El Paso, on Jan 12, 2023

The hours of operation for warranty repairs are very limited, not friendly for working people

5.0
Verified Homeowner
El Paso, on Sep 03, 2022

No issues here, I’ve received service when requested

4.7
Verified Homeowner
El Paso, TX, on Oct 01, 2022

My home was finished and I closed on time. Desert View answered all my questions when asked. thank you for my new beautiful home.

5.0
Verified Homeowner
El Paso, TX, on May 01, 2022

All parties were professional and helpful

4.9
Verified Homeowner
El Paso, on Jun 24, 2022

I wish they would’ve been involved from the beginning. Once they got involved, things were fixed

4.4
Verified Homeowner
El Paso, TX, on Feb 11, 2022

The house was not finished completely upon sign on. They had agreed to fix a lot of the things that were pointed out and it almost took one month before it was all completed. We had to remind dessert view multiple times to fix those things. For a house in that price range other companies are much better organized. The dessert view workers are responsive and very nice but the company not the best

3.4
Verified Homeowner
El Paso, on Jun 02, 2022

I like that they fixed the things I needed.

3.9
Verified Homeowner
El Paso, on May 10, 2022

customer service

3.7
Verified Homeowner
El Paso, TX, on Feb 07, 2022

Leo Alvarado was super instrumental in my decision to buy from Desert View Homes and encouraged me by meeting all my needs throughout the closing process.

4.7
Verified Homeowner
El Paso, TX, on Jan 15, 2022

Too many repairs

2.5
Verified Homeowner
El Paso, on May 09, 2022

When we had two roof tiles fall, they responded very quickly and fixed the problem.

5.0
Verified Homeowner
El Paso, TX, on Jan 11, 2022

most issues are related to interior/exterior issues like no door bell installed, walls and floor finishes, missing roof/facade piece to mention some.

4.2
Verified Homeowner
El Paso, on Dec 18, 2021

It's OK.

4.2
Verified Homeowner
El Paso, on Oct 12, 2021

I had requested that Vent in the Masters bathroom to be straightened out because it’s crooked. Person that came said he can just balance the airflow coming out of the vents but he can’t do the straightening of the vent. I also requested repainting of some corners in living/dining/ Masters bath wall because they were not even. They were repainted but the paint didn’t match. I also requested the repair of the dent on the front right outside of the garage and straighten the bent metal on the inside top right. Up to now, it’s not done. This was noted by Mr. Passantino when he came to check on my house way back after I closed on the house.

1.5
Verified Homeowner
El Paso, TX, on Dec 25, 2021

Leo and Roy made the whole experience wonderful.

5.0
Verified Homeowner
El Paso, TX, on Sep 22, 2021

I loved everything about Desert View Homes! There were ups-and-downs during the whole process but it is just the nature of the business. Every encounter I had with anyone related to the builder was nothing but great. I will definitely recommend DVH

4.9
Verified Homeowner
El Paso, TX, on Aug 24, 2021

No comment!

3.8
Verified Homeowner
El Paso, TX, on Aug 15, 2021

Disliked: communication- -weekly updates were inconsistent -notified of wrong floor plan, missing items/upgrades, etc and house was built for another month with wrong items put in place Quality- Some items marked at second walkthrough stickers were removed and not fixed -door would not shut, windows wouldn’t open etc That should have been checked -workers got silicone on carpet because they were doing work and not being careful -items fixed after move in however paint, caulk, removed plaster was not cleaned up after repairs -leaking window still not fixed even with rain had to put duct tape over exterior to prevent leaking, came to fix and still waiting because they are doing another job - dead plants that have never been replaced that were supposed to be done after signing as it was brought up on red tape walkthrough. Positives - very beautiful home - concerns during framing were addressed, materials and spacing as well as wood used was sprayed to to milder concerns - when updates were given they were informative and gave insight on what was going on with build process or questions - some items such as paint or damage to walls has been completed but over multiple appts - contractor for blinds did quick and quality work - design center was helpful with samples of items used in other houses etc to help make decisions during color selection - with certain issues with the house toy was informative and helped with issues on the house

4.2
Verified Homeowner
El Paso, TX, on Jun 16, 2021

No major issues. Leo was very good to work with as well as Roy, the construction superintendent.

4.6
Verified Homeowner
El Paso, TX, on Jun 08, 2021

Closing was forced on me even though the house was not ready at all during closing. Up to now after closing on April 30, 2021, there are still a lot of stuff that needed to be done and promised to be done at closing and are still not done. Roy promised me 2 weeks before closing that all I verbalized to him will be done, I closed already and he kept on promising that they will be done and are still not done up to now. I mentioned to him that the rock wall and the black metal fence on the left side of the house have cement on top of the rock wall and the metal, cement are still there. Front entry has paint on the outside flooring and up to now they are still there. The kitchen sink had scratches in it. It looks like they used the sink to rinse their paint brushes, so to remove those paint, they scrubbed it real hard that it scratched the metal hard. I had also noticed that the overall quality of work was not good. Some of the corner moldings and the HVAC vent were crooked. The baseboard moldings were painted with uneven surface, after repainting they were still like droplets of paint (uneven) all over the house. It really does not matter whether you’re buying a $320,000 or a $180,000 home, the quality of work should be the same. I recommended Desert View to my colleague but after seeing the quality of work, she backed out. If I invite my doctor/nurses/friends to my house, how could I recommend Desert View when they can with their own eyes the poor quality of work.

2.3
Verified Homeowner
El Paso, TX, on Feb 03, 2021

The home maintenance information was not written down. Was never given instruction on how to use the irrigation system. I was told to read the manual.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, TX, on Mar 30, 2023

The process was well organized as it pertains to the home characteristics and functions. The walk throughs resulted in appropriate and necessary fixes and were satisfactorily resolved prior to closing. The mortgage approval process was generally satisfactory, though the self-employed status imposed additional confirmations that appeared to be unnecessarily duplicative, recognizing that this imposition is an underwriting feature, but it doesn't alter the frustration involved. So, that segment was not enjoyable, though, on balance the closing process occurred in a timely basis and with no significant delay. The clean up of the house and overall presentation of the property upon transfer of ownership showed care and attention to detail.

4.9
Verified Homeowner
El Paso, TX, on Feb 27, 2023

Things went smoothly with the whole process. There are some minor things that were pointed out during orientation to be fixed. Unfortunately, they were not completed.

4.6
Verified Homeowner
El Paso, TX, on Feb 05, 2023

Process was simple and was accommodated according to my needs

5.0
Verified Homeowner
El Paso, TX, on Dec 29, 2022

[Translated from ES] The layout of the house

4.8
Verified Homeowner
El Paso, TX, on Oct 01, 2022

La disponibilidad y buen trato

4.9
Verified Homeowner
El Paso, TX, on Oct 01, 2022

My home was finished and I closed on time. Desert View answered all my questions when asked. thank you for my new beautiful home.

5.0
Verified Homeowner
El Paso, TX, on May 01, 2022

All parties were professional and helpful

4.9
Verified Homeowner
El Paso, TX, on Feb 11, 2022

The house was not finished completely upon sign on. They had agreed to fix a lot of the things that were pointed out and it almost took one month before it was all completed. We had to remind dessert view multiple times to fix those things. For a house in that price range other companies are much better organized. The dessert view workers are responsive and very nice but the company not the best

3.4
Verified Homeowner
El Paso, TX, on Feb 07, 2022

Leo Alvarado was super instrumental in my decision to buy from Desert View Homes and encouraged me by meeting all my needs throughout the closing process.

4.7
Verified Homeowner
El Paso, TX, on Jan 15, 2022

Too many repairs

2.5
Verified Homeowner
El Paso, TX, on Jan 11, 2022

most issues are related to interior/exterior issues like no door bell installed, walls and floor finishes, missing roof/facade piece to mention some.

4.2
Verified Homeowner
El Paso, TX, on Dec 25, 2021

Leo and Roy made the whole experience wonderful.

5.0
Verified Homeowner
El Paso, TX, on Sep 22, 2021

I loved everything about Desert View Homes! There were ups-and-downs during the whole process but it is just the nature of the business. Every encounter I had with anyone related to the builder was nothing but great. I will definitely recommend DVH

4.9
Verified Homeowner
El Paso, TX, on Aug 24, 2021

No comment!

3.8
Verified Homeowner
El Paso, TX, on Aug 15, 2021

Disliked: communication- -weekly updates were inconsistent -notified of wrong floor plan, missing items/upgrades, etc and house was built for another month with wrong items put in place Quality- Some items marked at second walkthrough stickers were removed and not fixed -door would not shut, windows wouldn’t open etc That should have been checked -workers got silicone on carpet because they were doing work and not being careful -items fixed after move in however paint, caulk, removed plaster was not cleaned up after repairs -leaking window still not fixed even with rain had to put duct tape over exterior to prevent leaking, came to fix and still waiting because they are doing another job - dead plants that have never been replaced that were supposed to be done after signing as it was brought up on red tape walkthrough. Positives - very beautiful home - concerns during framing were addressed, materials and spacing as well as wood used was sprayed to to milder concerns - when updates were given they were informative and gave insight on what was going on with build process or questions - some items such as paint or damage to walls has been completed but over multiple appts - contractor for blinds did quick and quality work - design center was helpful with samples of items used in other houses etc to help make decisions during color selection - with certain issues with the house toy was informative and helped with issues on the house

4.2
Verified Homeowner
El Paso, TX, on Jun 16, 2021

No major issues. Leo was very good to work with as well as Roy, the construction superintendent.

4.6
Verified Homeowner
El Paso, TX, on Jun 08, 2021

Closing was forced on me even though the house was not ready at all during closing. Up to now after closing on April 30, 2021, there are still a lot of stuff that needed to be done and promised to be done at closing and are still not done. Roy promised me 2 weeks before closing that all I verbalized to him will be done, I closed already and he kept on promising that they will be done and are still not done up to now. I mentioned to him that the rock wall and the black metal fence on the left side of the house have cement on top of the rock wall and the metal, cement are still there. Front entry has paint on the outside flooring and up to now they are still there. The kitchen sink had scratches in it. It looks like they used the sink to rinse their paint brushes, so to remove those paint, they scrubbed it real hard that it scratched the metal hard. I had also noticed that the overall quality of work was not good. Some of the corner moldings and the HVAC vent were crooked. The baseboard moldings were painted with uneven surface, after repainting they were still like droplets of paint (uneven) all over the house. It really does not matter whether you’re buying a $320,000 or a $180,000 home, the quality of work should be the same. I recommended Desert View to my colleague but after seeing the quality of work, she backed out. If I invite my doctor/nurses/friends to my house, how could I recommend Desert View when they can with their own eyes the poor quality of work.

2.3
Verified Homeowner
El Paso, TX, on Feb 03, 2021

The home maintenance information was not written down. Was never given instruction on how to use the irrigation system. I was told to read the manual.

4.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Aug 29, 2023

I have liked the follow up and follow through with requested actions and repairs. To date I haven't anything to dislike. There will be a few more requests between now and the end of the warranty period, but I really expect that issues will be resolved in due course.

4.8
Verified Homeowner
El Paso, on Jun 06, 2023

[Translated from ES] They have solved my problems with the house

4.9
Verified Homeowner
El Paso, on Mar 17, 2023

When I input a request, I receive a call. They schedule an appointment to come out and fix the issue. I love my new house! It’s gorgeous and I feel so good here. This house was meant for me! Thank you ??

5.0
Verified Homeowner
El Paso, on Jan 23, 2023

[Translated from ZH-S] I don't like it, it's outrageous

1.5
Verified Homeowner
El Paso, on Jan 12, 2023

The hours of operation for warranty repairs are very limited, not friendly for working people

5.0
Verified Homeowner
El Paso, on Sep 03, 2022

No issues here, I’ve received service when requested

4.7
Verified Homeowner
El Paso, on Jun 24, 2022

I wish they would’ve been involved from the beginning. Once they got involved, things were fixed

4.4
Verified Homeowner
El Paso, on Jun 02, 2022

I like that they fixed the things I needed.

3.9
Verified Homeowner
El Paso, on May 10, 2022

customer service

3.7
Verified Homeowner
El Paso, on May 09, 2022

When we had two roof tiles fall, they responded very quickly and fixed the problem.

5.0
Verified Homeowner
El Paso, on Dec 18, 2021

It's OK.

4.2
Verified Homeowner
El Paso, on Oct 12, 2021

I had requested that Vent in the Masters bathroom to be straightened out because it’s crooked. Person that came said he can just balance the airflow coming out of the vents but he can’t do the straightening of the vent. I also requested repainting of some corners in living/dining/ Masters bath wall because they were not even. They were repainted but the paint didn’t match. I also requested the repair of the dent on the front right outside of the garage and straighten the bent metal on the inside top right. Up to now, it’s not done. This was noted by Mr. Passantino when he came to check on my house way back after I closed on the house.

1.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

El Paso, on Feb 06, 2024

To date the responsiveness to warranty or warranty related matters has been efficient and timely. At times getting access to report the list of items is a bit more involved than preferred, but overall, the access and responsiveness have been very good.

4.5
Verified Homeowner
El Paso, on Dec 21, 2021

During rainy season we got water inside the house, the seal of the patio doors is not good, also the ceiling on the patio suffer damage

4.6
Verified Homeowner