Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, on Nov 02, 2021
HVAC system has messed up twice in the first 4 months of use causing the electric bill too double in price, had to wait additional days for it to be fixed because the tech who came the 1st time did not properly identify the problem, in return the seal to our attic had to be broken by the HVAC guys. Also resulted in multiple days of no AC during high temp weather.
Las Cruces, NM, on Nov 08, 2021
Everything went well with the closing of the home but the I'll like to have on my future purchase from Desert View Homes all interior walls framing to have more studs at list 16 inch center instead 24 inch center with 1/2 inch drywall, this will improve the quality of the home and this is not acceptable for me on the construction of a home, for just a few more studs lower the quality of the home and reputation to Desert View Homes
Las Cruces, on Jan 14, 2022
my home has repairs that need to be made. not happy as it is not even a year old
Las Cruces, NM, on Sep 30, 2021
Our first time buying experience was excellent [name removed] and [name removed] kept us updated weekly they went above and beyond always listened to my concerns we had a few bumps in the road once we closed and moved in but I’m sure those things are to be expected, I have yet to find any dislikes even to this day I call and my issues or concerns are taken care of promptly by [name removed] who is also fantastic he did our final walk thru and did a very thorough job he is a very knowledgeable young man , Thank You all for the amazing customer service from beginning to end
Las Cruces, on Oct 23, 2021
It took us about 5 months to get the tree replaced. When we moved in the house would not cool off, we came to find out that the attic had NOT been insulated.
Las Cruces, on Nov 29, 2021
Love the ease of the process. They made sure all of the problems were taken care of and love the home. Thank you
Las Cruces, NM, on Aug 25, 2021
I did not like that I was hit with unexpected price changes towards the end of closing on upgrades that I had already selected along with the employee stating she had included when I designed my home.
Las Cruces, on Oct 26, 2021
I have issues with my toilet getting black stains in them. Was told they come from the water company. I feel I shouldn't have this problem with a brand new home.
Las Cruces, NM, on Aug 24, 2021
Things on the walk through check list still have not been finished or fixed.
Las Cruces, on Sep 08, 2021
The house is built poorly. When there are issues [name removed] does not want to fix he makes excuses. I would never ever recommend Desert view homes to anyone that I know. This is the worst purchase I have ever made.
Las Cruces, on May 25, 2021
Told repair would be done but, still haven't seen it get done. [name removed] is very good about coming over and addressing issues but take some time to get resolved
Las Cruces, NM, on Jun 23, 2021
I loved the dedication of [name removed] to help me in everything that I needed. She guided me thru the whole process and without her I don’t think I would have been able to purchase my dream home. Also the quality of the home is amazing, always dreamed of having a home and Desert view made that dream come true. Thank you so much for all your help.
Las Cruces, on Apr 15, 2021
I liked everything the only thing I didn’t like was some issues I had with the construction of the home seems like the contractors were lazy and didn’t do things right
Las Cruces, on May 09, 2021
We have had a few issues but they always get resolved.
Las Cruces, NM, on Jun 21, 2021
Our attic wasn’t insulated when we moved in. It was really hot inside the home before we found out the problem.
Las Cruces, on Apr 01, 2021
The warranty person is very helpful and has called in a checked on us and how everything was going, especially when we have issues or questions.
Las Cruces, NM, on May 28, 2021
Didn't like quality of work from contractors, dirty work and no pride
Las Cruces, on Feb 21, 2021
Whenever we have a warranty issue that need to be resolved they are quick to relive the issue
Las Cruces, on Mar 09, 2021
The time of the process to get the errors fixed. I understand about the COVID affecting most of everything, however, there’s no communication as to when things will get done; having to keep calling to ask is very frustrating.
Las Cruces, on Dec 25, 2020
I have lived in my home for 7months now and still have issues that have not been tooken care of
Las Cruces, on Mar 04, 2021
How fast they got the home up even with the whole Covid going on. They were very helpful with everything I needed and answered every and all questions.
Las Cruces, on Oct 27, 2020
It took two requests for a someone to respond - several weeks apart
Las Cruces, on Feb 12, 2021
I have loved the personal touch that [name removed] gives and the genuine concern if something goes wrong.
Las Cruces, NM, on Apr 25, 2021
The communication was terrific between us and the builder. They kept us up date every step of the way. [name removed] was great he showed us the house and was informative about the entire house.
Las Cruces, on Oct 07, 2020
Customer rep very pleasant, however, the service was not complete on 2 of the work orders put in. The wait for the repairs was also lengthy.
Las Cruces, on Feb 05, 2021
There are still some things not completed. The bedroom had a hole in the ceiling. It was fixed 09/20 but they never came back to paint the section that was fixed. The rock wall is cracked. I was told that it would be fixed by December 2020. This is February 2021 not fixed. I guess i have to call to remind them to fix it. Also i have not received an explanation that is logical about why the fixtures in the bathrooms do not match. They are different colors. They are different.
Las Cruces, NM, on Apr 09, 2021
[name removed] our representative did an outstanding job of communicating with us and giving weekly updates during construction. The walk through and warranty briefing was also very well done.
Las Cruces, on Sep 03, 2020
The overall experience with desert view has been awful poor follow thru lack of completed jobs poor quality of work promises made not kept. The warranty department slow and piss poor attitudes make you feel like you are inconvenienced them too many things wrong with home
Las Cruces, on Feb 04, 2021
Overall I like the home. But, trying to get things fixed has been a challenge.
Las Cruces, NM, on Apr 06, 2021
[Translated from ES] How quickly we close the deal
Las Cruces, on Jan 22, 2021
I love how nice, professional and available all Desert View Homes employees are
MOST RECENT 15 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, NM, on Nov 08, 2021
Everything went well with the closing of the home but the I'll like to have on my future purchase from Desert View Homes all interior walls framing to have more studs at list 16 inch center instead 24 inch center with 1/2 inch drywall, this will improve the quality of the home and this is not acceptable for me on the construction of a home, for just a few more studs lower the quality of the home and reputation to Desert View Homes
Las Cruces, NM, on Sep 30, 2021
Our first time buying experience was excellent [name removed] and [name removed] kept us updated weekly they went above and beyond always listened to my concerns we had a few bumps in the road once we closed and moved in but I’m sure those things are to be expected, I have yet to find any dislikes even to this day I call and my issues or concerns are taken care of promptly by [name removed] who is also fantastic he did our final walk thru and did a very thorough job he is a very knowledgeable young man , Thank You all for the amazing customer service from beginning to end
Las Cruces, NM, on Aug 25, 2021
I did not like that I was hit with unexpected price changes towards the end of closing on upgrades that I had already selected along with the employee stating she had included when I designed my home.
Las Cruces, NM, on Aug 24, 2021
Things on the walk through check list still have not been finished or fixed.
Las Cruces, NM, on Jun 23, 2021
I loved the dedication of [name removed] to help me in everything that I needed. She guided me thru the whole process and without her I don’t think I would have been able to purchase my dream home. Also the quality of the home is amazing, always dreamed of having a home and Desert view made that dream come true. Thank you so much for all your help.
Las Cruces, NM, on Jun 21, 2021
Our attic wasn’t insulated when we moved in. It was really hot inside the home before we found out the problem.
Las Cruces, NM, on May 28, 2021
Didn't like quality of work from contractors, dirty work and no pride
Las Cruces, NM, on Apr 25, 2021
The communication was terrific between us and the builder. They kept us up date every step of the way. [name removed] was great he showed us the house and was informative about the entire house.
Las Cruces, NM, on Apr 09, 2021
[name removed] our representative did an outstanding job of communicating with us and giving weekly updates during construction. The walk through and warranty briefing was also very well done.
Las Cruces, NM, on Apr 06, 2021
[Translated from ES] How quickly we close the deal
MOST RECENT 15 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, on Nov 02, 2021
HVAC system has messed up twice in the first 4 months of use causing the electric bill too double in price, had to wait additional days for it to be fixed because the tech who came the 1st time did not properly identify the problem, in return the seal to our attic had to be broken by the HVAC guys. Also resulted in multiple days of no AC during high temp weather.
Las Cruces, on Oct 23, 2021
It took us about 5 months to get the tree replaced. When we moved in the house would not cool off, we came to find out that the attic had NOT been insulated.
Las Cruces, on May 25, 2021
Told repair would be done but, still haven't seen it get done. [name removed] is very good about coming over and addressing issues but take some time to get resolved
Las Cruces, on May 09, 2021
We have had a few issues but they always get resolved.
Las Cruces, on Feb 21, 2021
Whenever we have a warranty issue that need to be resolved they are quick to relive the issue
Las Cruces, on Dec 25, 2020
I have lived in my home for 7months now and still have issues that have not been tooken care of
Las Cruces, on Oct 27, 2020
It took two requests for a someone to respond - several weeks apart
Las Cruces, on Oct 07, 2020
Customer rep very pleasant, however, the service was not complete on 2 of the work orders put in. The wait for the repairs was also lengthy.
Las Cruces, on Sep 03, 2020
The overall experience with desert view has been awful poor follow thru lack of completed jobs poor quality of work promises made not kept. The warranty department slow and piss poor attitudes make you feel like you are inconvenienced them too many things wrong with home
MOST RECENT 15 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, on Jan 14, 2022
my home has repairs that need to be made. not happy as it is not even a year old
Las Cruces, on Nov 29, 2021
Love the ease of the process. They made sure all of the problems were taken care of and love the home. Thank you
Las Cruces, on Oct 26, 2021
I have issues with my toilet getting black stains in them. Was told they come from the water company. I feel I shouldn't have this problem with a brand new home.
Las Cruces, on Sep 08, 2021
The house is built poorly. When there are issues [name removed] does not want to fix he makes excuses. I would never ever recommend Desert view homes to anyone that I know. This is the worst purchase I have ever made.
Las Cruces, on Apr 15, 2021
I liked everything the only thing I didn’t like was some issues I had with the construction of the home seems like the contractors were lazy and didn’t do things right
Las Cruces, on Apr 01, 2021
The warranty person is very helpful and has called in a checked on us and how everything was going, especially when we have issues or questions.
Las Cruces, on Mar 09, 2021
The time of the process to get the errors fixed. I understand about the COVID affecting most of everything, however, there’s no communication as to when things will get done; having to keep calling to ask is very frustrating.
Las Cruces, on Mar 04, 2021
How fast they got the home up even with the whole Covid going on. They were very helpful with everything I needed and answered every and all questions.
Las Cruces, on Feb 12, 2021
I have loved the personal touch that [name removed] gives and the genuine concern if something goes wrong.
Las Cruces, on Feb 05, 2021
There are still some things not completed. The bedroom had a hole in the ceiling. It was fixed 09/20 but they never came back to paint the section that was fixed. The rock wall is cracked. I was told that it would be fixed by December 2020. This is February 2021 not fixed. I guess i have to call to remind them to fix it. Also i have not received an explanation that is logical about why the fixtures in the bathrooms do not match. They are different colors. They are different.
Las Cruces, on Feb 04, 2021
Overall I like the home. But, trying to get things fixed has been a challenge.