Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, NM, on Apr 28, 2024
I like that the house has a big yard in the back
Las Cruces, NM, on Jan 30, 2024
The loan process was a bit tedious. Not as smooth I anticipated but overall the whole Desert View team got the job done. Great service and beautiful new homes.
Las Cruces, on Apr 16, 2024
Some of the work is done too quick and needs to be redone because lack of doing it right the first time. The neighborhood is nice. We love our first home.
Las Cruces, on May 22, 2024
I like the fact then when I needed something taken care of, it was.
Las Cruces, NM, on Dec 27, 2023
[Translated from ES] The saleswoman [name removed] mug professional at her work
Las Cruces, on Mar 14, 2024
Utility fee of $1500 was not disclosed at any time. Had to find out on my first bill. Mortgage company I had to use for incentives did not live up to their promises. Title company did not provide copy of closing documents prior to closing. Some repairs looked worse after work was done.
Las Cruces, on May 17, 2024
I like how if I have a problem or question, they’re quick to respond and obviously are very respectful! Haven’t had an issue yet and I’ve been here for six months now. Love it!
Las Cruces, on Mar 12, 2024
Repair persons are usually polite and professional. However, repairs are not always taken care of as promptly as I think they should. Sometimes I have had to submit a duplicate work order.
Las Cruces, NM, on Sep 13, 2023
Everyone was so helpful and professional! I really enjoyed purchasing our home from Desert View!
Las Cruces, on Dec 01, 2023
The [name removed] model is ideal for us. The warranty claims process, [name removed], [name removed] and [name removed] have extremely courteous and professional. I did not like the tile work in master shower.
Las Cruces, NM, on Aug 27, 2023
Very one made this experience so great from [name removed], to [name removed] thanks for a great opportunity to own our own home.
Las Cruces, on Nov 30, 2023
Sliding patio door is not installed very well. Will eventually have to replace it. Paint, caulking and grout work is less then good, just enough to get by. Poor contractors for the job.
Las Cruces, on Jan 21, 2024
[name removed] is great easy to talk too and always all over it. [name removed] and [name removed] make it easy for us to get stuff done by the contractors. They explain everything that is going to be done. And make it were we can understand it.
Las Cruces, NM, on Jul 21, 2023
Very helpful with everything ..everyone did great job
Las Cruces, on Nov 19, 2023
Lack of quality control, no supervision of workers, poor or nonexistent follow-up.
Las Cruces, NM, on May 25, 2023
Incentives tied to mortgage company who seemed sketchy at times and did not follow-thru on their promises. Walk-thru items were not resolved promptly and some of the work caused more work to be done. I had to take off too much time from work to accommodate the various schedules.
Las Cruces, on Aug 01, 2023
Everyone has always been very helpful and anything that I found wrong was fixed promptly
Las Cruces, NM, on May 15, 2023
I really disliked all the lies and inconsistencies coming from desert view homes sales people.
Las Cruces, on Jul 17, 2023
I am very disappointed in the quality of this home, due to the fact that there have been many issues with this home. A new home should be carefree for at least the first 5 years, and it has not even been a full year with issues from freezing pipes, air conditioning issues, faulty smoke detectors, sealant problems with the patio, doors and cabinets not functioning properly, the tiles have many hollow areas and other misc. issues. The furnace is still questionable, being that I was told that it is sitting on 2X4's, which is something the technician had never seen before. I would like to mention that all staff members are always friendly and understanding, however if a home is built properly, it would not have all the issues that this house has had, and I wouldn't have to correspond with the staff. I have a friend that is in search for an investment property, and at first, I did recommend Desert View Homes, however I had to let her know of all the issues that I have had, and in good conscience, I could not recommend a purchase of a new home from Desert View Homes. I purchased a new home in California in 2003 and lived there for 18 years and I did not encounter any of the issues that I have had in the one year that I have lived here. I am so disappointed!
Las Cruces, on Oct 09, 2023
Most warranty work causes more or repeat work to be done. I usually have to take off work to meet the warranty workers which is inconvenient. Half of the time the workers don't show up at the time scheduled, usually late. Plants are only covered 30 days even though I had issues with the irrigation system. Even Home Depot gives a one year warranty. Now I have a dead shrub in my front yard.
Las Cruces, on Aug 23, 2023
They’ve been super quick to respond to any problems that I’ve had! They seem to genuinely care that their homeowners are completely satisfied!
Las Cruces, NM, on Feb 08, 2023
[name removed], had a very positive outlook and had alot perseverance and patience to help deliver a great outcome of my purchase.
Las Cruces, on Jun 21, 2023
Our home is beautifully built! We are very happy with the communication between Desert View Home staff when we are in need of something. They are always extremely friendly and kind to us and assist us with fixing any needs we have. The quality of the home and the workmanship is not the best. Desert view has gone above and beyond to fix any of the mistakes for us. We really enjoy our Desert View home!
Las Cruces, on Jul 04, 2023
They have completed 80 percent of items on the list. Still waiting for cabinet door for the past 6 months. Other that that they have done a great job.
Las Cruces, NM, on Feb 07, 2023
Beginning to End was very unpleasant. Had no communications frm contract to move in there is no coordination. Wouldn't get a call back. Would tell me same thing and another person wouldtell me another. The walk thru was a mess. Buying my 1st house was not exciting and did not feel welcoming.
Las Cruces, on Jun 30, 2023
Continually working with my needs as they come up. Explaining and checking on my requests.
Las Cruces, NM, on Dec 24, 2022
It was not move-in ready. Had people coming in for painting, broken tile twice, made two large holes in wall for water leaking in wall, carpet damage, base board needed to be replaced, refrigerator dented, patio screen door does not close properly, and concrete in back porch was not layed properly has cement splatters all over and small pot holes. Workers come and not complete the job, are called away with out completing the job, are scheduled but do not show up. It has been a month and we are still waiting to have a livable home.
Las Cruces, on Jun 03, 2023
I never recommend. Too many strings attached to that.
Las Cruces, on Jun 23, 2023
They are prompt, they are always polite, and follow thru with every concern
Las Cruces, NM, on Oct 27, 2022
[name removed] went above and beyond to help make this experience as smooth as possible her insight was extremely valuable and I couldn’t of done it with out her. Everyone who I came in contact with at Desert views were very helpful.
Las Cruces, on Jun 20, 2023
We have had a few issues with our home in the past 6 months that of course we’re disappointing but the warranty department did take cares of us and got every issue resolved.
Las Cruces, NM, on Oct 18, 2022
Everyone was very helpful and patient with all the questions I asked as this was my first time purchasing a home
Las Cruces, on May 12, 2023
My experience has been great! I love my new home!
Las Cruces, on May 24, 2023
Appointment were often canceled, workers are called away, no supervision or quality control.
Las Cruces, NM, on Oct 01, 2022
I was kept informed of the building process and everyone I’ve dealt with has been very nice and professional especially [name removed]
Las Cruces, on Feb 26, 2023
Almost a year in our home, and still faced with issues that were either fixed half fast, or not at all. Base boards were all damaged and chipped, door casings in master closet have a huge chip missing, many nail holes never filled with wood filler, toe kick is deteriorating, and front door molding looks as if a child installed it. Caulking around all windows and sliding doors are cracked and separating from window. Many cracks in stucco, within the rock walls, and issues with garage door not closing or issues with it tripping. Had an appointment Friday 2/24/2023 rearranged my whole day to have issues resolved, and no one ever came nor did warranty follow up. Home was rushed to build to be sold.
Las Cruces, on Mar 30, 2023
For the most part they have worked with warranty. There have been times when they have taken a long time to return and make repaires
Las Cruces, NM, on Sep 15, 2022
Justin was fantastic regarding the urgency of the purchase of this home. He knew that I needed to purchase a home by the end of August so that I wouldn't have to lease a house for another year, and he made it happen. However, after I moved in, I was told by Gordon during the walk through of the property that I shouldn't hesitate to contact him either by phone or text to let him know if I found any issues with the house. Unfortunately, I texted him on August 20th informing him that there was a problem with the guest bathroom sink, he never responded. I then called him a few days later, and he told me that I needed to fill out an online request for repairs. My brother was able to fix the problem. I also sent a text regarding a crack in the wall and sent a picture of it on September 8th, and I still not have heard back from him. This is disappointing.
Las Cruces, on Mar 10, 2023
The warranty department has been very helpful with the little things we’ve found that needed fixing
Las Cruces, on Jan 14, 2022
my home has repairs that need to be made. not happy as it is not even a year old
Las Cruces, NM, on Aug 22, 2022
Due to Covid, there were material shortages and delays. Other than that, it was a really good experience.
Las Cruces, on Feb 17, 2023
Inaction and/or they forget & deny that you ever submitted a problem.
Las Cruces, on Nov 29, 2021
Love the ease of the process. They made sure all of the problems were taken care of and love the home. Thank you
Las Cruces, NM, on Aug 02, 2022
I loved that I received updates throughout the process!
Las Cruces, on Feb 17, 2023
Most of the work that needed to be done, was not completed by the warranty staff. I had to complete it myself.
Las Cruces, on Oct 26, 2021
I have issues with my toilet getting black stains in them. Was told they come from the water company. I feel I shouldn't have this problem with a brand new home.
Las Cruces, on Dec 16, 2022
I liked the quick response time when I notified [name removed] of an issue.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, NM, on Apr 28, 2024
I like that the house has a big yard in the back
Las Cruces, NM, on Jan 30, 2024
The loan process was a bit tedious. Not as smooth I anticipated but overall the whole Desert View team got the job done. Great service and beautiful new homes.
Las Cruces, NM, on Dec 27, 2023
[Translated from ES] The saleswoman [name removed] mug professional at her work
Las Cruces, NM, on Sep 13, 2023
Everyone was so helpful and professional! I really enjoyed purchasing our home from Desert View!
Las Cruces, NM, on Aug 27, 2023
Very one made this experience so great from [name removed], to [name removed] thanks for a great opportunity to own our own home.
Las Cruces, NM, on Jul 21, 2023
Very helpful with everything ..everyone did great job
Las Cruces, NM, on May 25, 2023
Incentives tied to mortgage company who seemed sketchy at times and did not follow-thru on their promises. Walk-thru items were not resolved promptly and some of the work caused more work to be done. I had to take off too much time from work to accommodate the various schedules.
Las Cruces, NM, on May 15, 2023
I really disliked all the lies and inconsistencies coming from desert view homes sales people.
Las Cruces, NM, on Feb 08, 2023
[name removed], had a very positive outlook and had alot perseverance and patience to help deliver a great outcome of my purchase.
Las Cruces, NM, on Feb 07, 2023
Beginning to End was very unpleasant. Had no communications frm contract to move in there is no coordination. Wouldn't get a call back. Would tell me same thing and another person wouldtell me another. The walk thru was a mess. Buying my 1st house was not exciting and did not feel welcoming.
Las Cruces, NM, on Dec 24, 2022
It was not move-in ready. Had people coming in for painting, broken tile twice, made two large holes in wall for water leaking in wall, carpet damage, base board needed to be replaced, refrigerator dented, patio screen door does not close properly, and concrete in back porch was not layed properly has cement splatters all over and small pot holes. Workers come and not complete the job, are called away with out completing the job, are scheduled but do not show up. It has been a month and we are still waiting to have a livable home.
Las Cruces, NM, on Oct 27, 2022
[name removed] went above and beyond to help make this experience as smooth as possible her insight was extremely valuable and I couldn’t of done it with out her. Everyone who I came in contact with at Desert views were very helpful.
Las Cruces, NM, on Oct 18, 2022
Everyone was very helpful and patient with all the questions I asked as this was my first time purchasing a home
Las Cruces, NM, on Oct 01, 2022
I was kept informed of the building process and everyone I’ve dealt with has been very nice and professional especially [name removed]
Las Cruces, NM, on Sep 15, 2022
Justin was fantastic regarding the urgency of the purchase of this home. He knew that I needed to purchase a home by the end of August so that I wouldn't have to lease a house for another year, and he made it happen. However, after I moved in, I was told by Gordon during the walk through of the property that I shouldn't hesitate to contact him either by phone or text to let him know if I found any issues with the house. Unfortunately, I texted him on August 20th informing him that there was a problem with the guest bathroom sink, he never responded. I then called him a few days later, and he told me that I needed to fill out an online request for repairs. My brother was able to fix the problem. I also sent a text regarding a crack in the wall and sent a picture of it on September 8th, and I still not have heard back from him. This is disappointing.
Las Cruces, NM, on Aug 22, 2022
Due to Covid, there were material shortages and delays. Other than that, it was a really good experience.
Las Cruces, NM, on Aug 02, 2022
I loved that I received updates throughout the process!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, on May 22, 2024
I like the fact then when I needed something taken care of, it was.
Las Cruces, on May 17, 2024
I like how if I have a problem or question, they’re quick to respond and obviously are very respectful! Haven’t had an issue yet and I’ve been here for six months now. Love it!
Las Cruces, on Mar 12, 2024
Repair persons are usually polite and professional. However, repairs are not always taken care of as promptly as I think they should. Sometimes I have had to submit a duplicate work order.
Las Cruces, on Jan 21, 2024
[name removed] is great easy to talk too and always all over it. [name removed] and [name removed] make it easy for us to get stuff done by the contractors. They explain everything that is going to be done. And make it were we can understand it.
Las Cruces, on Oct 09, 2023
Most warranty work causes more or repeat work to be done. I usually have to take off work to meet the warranty workers which is inconvenient. Half of the time the workers don't show up at the time scheduled, usually late. Plants are only covered 30 days even though I had issues with the irrigation system. Even Home Depot gives a one year warranty. Now I have a dead shrub in my front yard.
Las Cruces, on Aug 23, 2023
They’ve been super quick to respond to any problems that I’ve had! They seem to genuinely care that their homeowners are completely satisfied!
Las Cruces, on Jul 04, 2023
They have completed 80 percent of items on the list. Still waiting for cabinet door for the past 6 months. Other that that they have done a great job.
Las Cruces, on Jun 30, 2023
Continually working with my needs as they come up. Explaining and checking on my requests.
Las Cruces, on Jun 23, 2023
They are prompt, they are always polite, and follow thru with every concern
Las Cruces, on Jun 20, 2023
We have had a few issues with our home in the past 6 months that of course we’re disappointing but the warranty department did take cares of us and got every issue resolved.
Las Cruces, on May 24, 2023
Appointment were often canceled, workers are called away, no supervision or quality control.
Las Cruces, on Mar 30, 2023
For the most part they have worked with warranty. There have been times when they have taken a long time to return and make repaires
Las Cruces, on Mar 10, 2023
The warranty department has been very helpful with the little things we’ve found that needed fixing
Las Cruces, on Feb 17, 2023
Inaction and/or they forget & deny that you ever submitted a problem.
Las Cruces, on Feb 17, 2023
Most of the work that needed to be done, was not completed by the warranty staff. I had to complete it myself.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, on Apr 16, 2024
Some of the work is done too quick and needs to be redone because lack of doing it right the first time. The neighborhood is nice. We love our first home.
Las Cruces, on Mar 14, 2024
Utility fee of $1500 was not disclosed at any time. Had to find out on my first bill. Mortgage company I had to use for incentives did not live up to their promises. Title company did not provide copy of closing documents prior to closing. Some repairs looked worse after work was done.
Las Cruces, on Dec 01, 2023
The [name removed] model is ideal for us. The warranty claims process, [name removed], [name removed] and [name removed] have extremely courteous and professional. I did not like the tile work in master shower.
Las Cruces, on Nov 30, 2023
Sliding patio door is not installed very well. Will eventually have to replace it. Paint, caulking and grout work is less then good, just enough to get by. Poor contractors for the job.
Las Cruces, on Nov 19, 2023
Lack of quality control, no supervision of workers, poor or nonexistent follow-up.
Las Cruces, on Aug 01, 2023
Everyone has always been very helpful and anything that I found wrong was fixed promptly
Las Cruces, on Jul 17, 2023
I am very disappointed in the quality of this home, due to the fact that there have been many issues with this home. A new home should be carefree for at least the first 5 years, and it has not even been a full year with issues from freezing pipes, air conditioning issues, faulty smoke detectors, sealant problems with the patio, doors and cabinets not functioning properly, the tiles have many hollow areas and other misc. issues. The furnace is still questionable, being that I was told that it is sitting on 2X4's, which is something the technician had never seen before. I would like to mention that all staff members are always friendly and understanding, however if a home is built properly, it would not have all the issues that this house has had, and I wouldn't have to correspond with the staff. I have a friend that is in search for an investment property, and at first, I did recommend Desert View Homes, however I had to let her know of all the issues that I have had, and in good conscience, I could not recommend a purchase of a new home from Desert View Homes. I purchased a new home in California in 2003 and lived there for 18 years and I did not encounter any of the issues that I have had in the one year that I have lived here. I am so disappointed!
Las Cruces, on Jun 21, 2023
Our home is beautifully built! We are very happy with the communication between Desert View Home staff when we are in need of something. They are always extremely friendly and kind to us and assist us with fixing any needs we have. The quality of the home and the workmanship is not the best. Desert view has gone above and beyond to fix any of the mistakes for us. We really enjoy our Desert View home!
Las Cruces, on Jun 03, 2023
I never recommend. Too many strings attached to that.
Las Cruces, on May 12, 2023
My experience has been great! I love my new home!
Las Cruces, on Feb 26, 2023
Almost a year in our home, and still faced with issues that were either fixed half fast, or not at all. Base boards were all damaged and chipped, door casings in master closet have a huge chip missing, many nail holes never filled with wood filler, toe kick is deteriorating, and front door molding looks as if a child installed it. Caulking around all windows and sliding doors are cracked and separating from window. Many cracks in stucco, within the rock walls, and issues with garage door not closing or issues with it tripping. Had an appointment Friday 2/24/2023 rearranged my whole day to have issues resolved, and no one ever came nor did warranty follow up. Home was rushed to build to be sold.
Las Cruces, on Jan 14, 2022
my home has repairs that need to be made. not happy as it is not even a year old
Las Cruces, on Nov 29, 2021
Love the ease of the process. They made sure all of the problems were taken care of and love the home. Thank you