Overall Satisfaction
Community Profile
We have been recognized by many organizations for our quality homes, customer experience and dedication to our community. While we are pleased with recognition, we are most proud of the solid foundation and values our company is based on. Our goals go beyond numbers and metrics. We are dedicated to providing the best customer journey and home building experience through compassion, commitment to excellence, honesty and collaboration.
We are committed to building you a place to call home, a place to create memories with family and friends, which will forever be the best view.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, on Jan 14, 2022
my home has repairs that need to be made. not happy as it is not even a year old
Las Cruces, on Jul 30, 2022
My experience with customer care has been good. Gordon is very good about addressing every issue. He diligently works on scheduling orders around my schedule. This is very helpful.
Las Cruces, NM, on Sep 15, 2022
Justin was fantastic regarding the urgency of the purchase of this home. He knew that I needed to purchase a home by the end of August so that I wouldn't have to lease a house for another year, and he made it happen. However, after I moved in, I was told by Gordon during the walk through of the property that I shouldn't hesitate to contact him either by phone or text to let him know if I found any issues with the house. Unfortunately, I texted him on August 20th informing him that there was a problem with the guest bathroom sink, he never responded. I then called him a few days later, and he told me that I needed to fill out an online request for repairs. My brother was able to fix the problem. I also sent a text regarding a crack in the wall and sent a picture of it on September 8th, and I still not have heard back from him. This is disappointing.
Las Cruces, on Nov 29, 2021
Love the ease of the process. They made sure all of the problems were taken care of and love the home. Thank you
Las Cruces, on Jul 27, 2022
Happy with the quality, but the design needs work; the refrigerator door hits the wall that shouldn’t be there; kitchen cabinets not deep enough; kitchen pantry much too small; walking closet much too large in master bedroom downstairs; hallway restroom larger than the hallway closet; should be the reverse; double kitchen sink in the island much too small; needs a taller and flex hose faucet; the ac/heater unit should not be in the attic; access to attic much too small for care and maintenance; birds accessed the vents; little to no aeration of attic area to allow for heat exhaust fan installation are some of the observations…
Las Cruces, NM, on Aug 22, 2022
Due to Covid, there were material shortages and delays. Other than that, it was a really good experience.
Las Cruces, on Oct 26, 2021
I have issues with my toilet getting black stains in them. Was told they come from the water company. I feel I shouldn't have this problem with a brand new home.
Las Cruces, NM, on Aug 02, 2022
I loved that I received updates throughout the process!
Las Cruces, on Jun 28, 2022
The warranty service and customer care have both been excellent.
Las Cruces, on Sep 08, 2021
The house is built poorly. When there are issues [name removed] does not want to fix he makes excuses. I would never ever recommend Desert view homes to anyone that I know. This is the worst purchase I have ever made.
Las Cruces, on Jun 18, 2022
Gordon has always done an amazing job. Always super responsive and if he can fix something really quick, he'll get to it right away. Can't say enough about this guy!
Las Cruces, NM, on Jul 27, 2022
Desert View flooded my house downstairs and still haven’t completed fixing the mess they made I would like to be contacted in person
Las Cruces, on Feb 03, 2022
So far my warranty experience has been great, [name removed] responds very quickly, he has taken care of our issues, some things that are out of his control but he takes care of it as soon as material shows up and he can get contractors scheduled, [name removed] goes above and beyond for customers and makes sure we understand what he is doing or plans on doing to get our problems resolved in a timely manner
Las Cruces, NM, on Jun 25, 2022
The loan process at time we thought we would not get our house. It should have started 2-3months before closing. We started the process 4 weeks before closing and was asked to come up with $18,000 of our own money. But other then that Michael Crocker from Desert View Helped us a lot if it was not for him being so positive we would of given up.
Las Cruces, on Nov 02, 2021
HVAC system has messed up twice in the first 4 months of use causing the electric bill too double in price, had to wait additional days for it to be fixed because the tech who came the 1st time did not properly identify the problem, in return the seal to our attic had to be broken by the HVAC guys. Also resulted in multiple days of no AC during high temp weather.
Las Cruces, NM, on Jun 20, 2022
I still need some touch ups done on my home (painting, replace chipped toilet seat, etc.)
Las Cruces, on Apr 15, 2021
I liked everything the only thing I didn’t like was some issues I had with the construction of the home seems like the contractors were lazy and didn’t do things right
Las Cruces, on Oct 23, 2021
It took us about 5 months to get the tree replaced. When we moved in the house would not cool off, we came to find out that the attic had NOT been insulated.
Las Cruces, NM, on May 16, 2022
Michael Croker was amazing to work with! We had excellent communication weekly about the progress of our home. I loved the choices/options given for the look of our home (everything inside and outside). We would prefer to have taller rock walls and no options for back landscaping.
Las Cruces, on Apr 01, 2021
The warranty person is very helpful and has called in a checked on us and how everything was going, especially when we have issues or questions.
Las Cruces, NM, on Apr 17, 2022
It was an amazing experience. The level of professionalism is simply out of this world. Staring with Michael I would like to thank him as he took the time to see me and explain the process in a manner in which I could understand. He was diligent, accurate and on point always. He provide me with important information and work with me to get my home. I would also like to Thank Joseph as he has very good in keeping me informed of everything happening during the building stages of my home and meeting with me to explain the steps of the building process. The finance company Cathy-it was a pleasure working with her team and Gordon, I was impressed with him providing so much information and yet making himself available to assist with questions and concerns just as Michael did. I’am comfortable as I know I can still count on them for questions and assistance if needed.
Las Cruces, NM, on Apr 13, 2022
Gordon, who is in charge for Quality Control follow up thus far has been the equivalent of five star support in following up with discrepancies that needed follow up; so far we are very happy with the outcome, and hope that the remainder of the outstanding discrepancies will be taken care off; Thank you...
Las Cruces, on Mar 09, 2021
The time of the process to get the errors fixed. I understand about the COVID affecting most of everything, however, there’s no communication as to when things will get done; having to keep calling to ask is very frustrating.
Las Cruces, NM, on Feb 19, 2022
Like- the expectations of me were fair. They worked around my schedule. Dislike- there were times that communication was almost non existent. I would have my part done but either have to wait on desert view or the title company to catch up. Desert view had a hard time giving me an accurate deadline even close to the end witch caused problems.
Las Cruces, on Mar 04, 2021
How fast they got the home up even with the whole Covid going on. They were very helpful with everything I needed and answered every and all questions.
Las Cruces, on May 25, 2021
Told repair would be done but, still haven't seen it get done. [name removed] is very good about coming over and addressing issues but take some time to get resolved
Las Cruces, on Feb 12, 2021
I have loved the personal touch that [name removed] gives and the genuine concern if something goes wrong.
Las Cruces, on May 09, 2021
We have had a few issues but they always get resolved.
Las Cruces, on Feb 05, 2021
There are still some things not completed. The bedroom had a hole in the ceiling. It was fixed 09/20 but they never came back to paint the section that was fixed. The rock wall is cracked. I was told that it would be fixed by December 2020. This is February 2021 not fixed. I guess i have to call to remind them to fix it. Also i have not received an explanation that is logical about why the fixtures in the bathrooms do not match. They are different colors. They are different.
Las Cruces, NM, on Nov 08, 2021
Everything went well with the closing of the home but the I'll like to have on my future purchase from Desert View Homes all interior walls framing to have more studs at list 16 inch center instead 24 inch center with 1/2 inch drywall, this will improve the quality of the home and this is not acceptable for me on the construction of a home, for just a few more studs lower the quality of the home and reputation to Desert View Homes
Las Cruces, on Feb 04, 2021
Overall I like the home. But, trying to get things fixed has been a challenge.
Las Cruces, on Feb 21, 2021
Whenever we have a warranty issue that need to be resolved they are quick to relive the issue
Las Cruces, NM, on Sep 30, 2021
Our first time buying experience was excellent [name removed] and [name removed] kept us updated weekly they went above and beyond always listened to my concerns we had a few bumps in the road once we closed and moved in but I’m sure those things are to be expected, I have yet to find any dislikes even to this day I call and my issues or concerns are taken care of promptly by [name removed] who is also fantastic he did our final walk thru and did a very thorough job he is a very knowledgeable young man , Thank You all for the amazing customer service from beginning to end
Las Cruces, on Jan 22, 2021
I love how nice, professional and available all Desert View Homes employees are
Las Cruces, NM, on Aug 25, 2021
I did not like that I was hit with unexpected price changes towards the end of closing on upgrades that I had already selected along with the employee stating she had included when I designed my home.
Las Cruces, on Dec 25, 2020
I have lived in my home for 7months now and still have issues that have not been tooken care of
Las Cruces, on Jan 22, 2021
Poor quality built no project manager on my build lack of communication and poor expectations on their part builf has low standards and contractors are poor quality too no follow thru on making sure they follow thru with repair and repairs are worse than original issue I would not recommend this company
Las Cruces, NM, on Aug 24, 2021
Things on the walk through check list still have not been finished or fixed.
Las Cruces, on Oct 27, 2020
It took two requests for a someone to respond - several weeks apart
Las Cruces, on Jan 19, 2021
The home is beautiful, but some details were overlooked. [name removed] did an excellent job.
Las Cruces, on Oct 07, 2020
Customer rep very pleasant, however, the service was not complete on 2 of the work orders put in. The wait for the repairs was also lengthy.
Las Cruces, NM, on Jun 23, 2021
I loved the dedication of [name removed] to help me in everything that I needed. She guided me thru the whole process and without her I don’t think I would have been able to purchase my dream home. Also the quality of the home is amazing, always dreamed of having a home and Desert view made that dream come true. Thank you so much for all your help.
Las Cruces, on Sep 03, 2020
The overall experience with desert view has been awful poor follow thru lack of completed jobs poor quality of work promises made not kept. The warranty department slow and piss poor attitudes make you feel like you are inconvenienced them too many things wrong with home
Las Cruces, NM, on Jun 21, 2021
Our attic wasn’t insulated when we moved in. It was really hot inside the home before we found out the problem.
Las Cruces, on Mar 15, 2020
Ease of buying and ability to pick my color schemes. Love how soundproof the home is! Love the big walk in closets.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, NM, on Sep 15, 2022
Justin was fantastic regarding the urgency of the purchase of this home. He knew that I needed to purchase a home by the end of August so that I wouldn't have to lease a house for another year, and he made it happen. However, after I moved in, I was told by Gordon during the walk through of the property that I shouldn't hesitate to contact him either by phone or text to let him know if I found any issues with the house. Unfortunately, I texted him on August 20th informing him that there was a problem with the guest bathroom sink, he never responded. I then called him a few days later, and he told me that I needed to fill out an online request for repairs. My brother was able to fix the problem. I also sent a text regarding a crack in the wall and sent a picture of it on September 8th, and I still not have heard back from him. This is disappointing.
Las Cruces, NM, on Aug 22, 2022
Due to Covid, there were material shortages and delays. Other than that, it was a really good experience.
Las Cruces, NM, on Aug 02, 2022
I loved that I received updates throughout the process!
Las Cruces, NM, on Jul 27, 2022
Desert View flooded my house downstairs and still haven’t completed fixing the mess they made I would like to be contacted in person
Las Cruces, NM, on Jun 25, 2022
The loan process at time we thought we would not get our house. It should have started 2-3months before closing. We started the process 4 weeks before closing and was asked to come up with $18,000 of our own money. But other then that Michael Crocker from Desert View Helped us a lot if it was not for him being so positive we would of given up.
Las Cruces, NM, on Jun 20, 2022
I still need some touch ups done on my home (painting, replace chipped toilet seat, etc.)
Las Cruces, NM, on May 16, 2022
Michael Croker was amazing to work with! We had excellent communication weekly about the progress of our home. I loved the choices/options given for the look of our home (everything inside and outside). We would prefer to have taller rock walls and no options for back landscaping.
Las Cruces, NM, on Apr 17, 2022
It was an amazing experience. The level of professionalism is simply out of this world. Staring with Michael I would like to thank him as he took the time to see me and explain the process in a manner in which I could understand. He was diligent, accurate and on point always. He provide me with important information and work with me to get my home. I would also like to Thank Joseph as he has very good in keeping me informed of everything happening during the building stages of my home and meeting with me to explain the steps of the building process. The finance company Cathy-it was a pleasure working with her team and Gordon, I was impressed with him providing so much information and yet making himself available to assist with questions and concerns just as Michael did. I’am comfortable as I know I can still count on them for questions and assistance if needed.
Las Cruces, NM, on Apr 13, 2022
Gordon, who is in charge for Quality Control follow up thus far has been the equivalent of five star support in following up with discrepancies that needed follow up; so far we are very happy with the outcome, and hope that the remainder of the outstanding discrepancies will be taken care off; Thank you...
Las Cruces, NM, on Feb 19, 2022
Like- the expectations of me were fair. They worked around my schedule. Dislike- there were times that communication was almost non existent. I would have my part done but either have to wait on desert view or the title company to catch up. Desert view had a hard time giving me an accurate deadline even close to the end witch caused problems.
Las Cruces, NM, on Nov 08, 2021
Everything went well with the closing of the home but the I'll like to have on my future purchase from Desert View Homes all interior walls framing to have more studs at list 16 inch center instead 24 inch center with 1/2 inch drywall, this will improve the quality of the home and this is not acceptable for me on the construction of a home, for just a few more studs lower the quality of the home and reputation to Desert View Homes
Las Cruces, NM, on Sep 30, 2021
Our first time buying experience was excellent [name removed] and [name removed] kept us updated weekly they went above and beyond always listened to my concerns we had a few bumps in the road once we closed and moved in but I’m sure those things are to be expected, I have yet to find any dislikes even to this day I call and my issues or concerns are taken care of promptly by [name removed] who is also fantastic he did our final walk thru and did a very thorough job he is a very knowledgeable young man , Thank You all for the amazing customer service from beginning to end
Las Cruces, NM, on Aug 25, 2021
I did not like that I was hit with unexpected price changes towards the end of closing on upgrades that I had already selected along with the employee stating she had included when I designed my home.
Las Cruces, NM, on Aug 24, 2021
Things on the walk through check list still have not been finished or fixed.
Las Cruces, NM, on Jun 23, 2021
I loved the dedication of [name removed] to help me in everything that I needed. She guided me thru the whole process and without her I don’t think I would have been able to purchase my dream home. Also the quality of the home is amazing, always dreamed of having a home and Desert view made that dream come true. Thank you so much for all your help.
Las Cruces, NM, on Jun 21, 2021
Our attic wasn’t insulated when we moved in. It was really hot inside the home before we found out the problem.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, on Jul 30, 2022
My experience with customer care has been good. Gordon is very good about addressing every issue. He diligently works on scheduling orders around my schedule. This is very helpful.
Las Cruces, on Jul 27, 2022
Happy with the quality, but the design needs work; the refrigerator door hits the wall that shouldn’t be there; kitchen cabinets not deep enough; kitchen pantry much too small; walking closet much too large in master bedroom downstairs; hallway restroom larger than the hallway closet; should be the reverse; double kitchen sink in the island much too small; needs a taller and flex hose faucet; the ac/heater unit should not be in the attic; access to attic much too small for care and maintenance; birds accessed the vents; little to no aeration of attic area to allow for heat exhaust fan installation are some of the observations…
Las Cruces, on Jun 28, 2022
The warranty service and customer care have both been excellent.
Las Cruces, on Jun 18, 2022
Gordon has always done an amazing job. Always super responsive and if he can fix something really quick, he'll get to it right away. Can't say enough about this guy!
Las Cruces, on Feb 03, 2022
So far my warranty experience has been great, [name removed] responds very quickly, he has taken care of our issues, some things that are out of his control but he takes care of it as soon as material shows up and he can get contractors scheduled, [name removed] goes above and beyond for customers and makes sure we understand what he is doing or plans on doing to get our problems resolved in a timely manner
Las Cruces, on Nov 02, 2021
HVAC system has messed up twice in the first 4 months of use causing the electric bill too double in price, had to wait additional days for it to be fixed because the tech who came the 1st time did not properly identify the problem, in return the seal to our attic had to be broken by the HVAC guys. Also resulted in multiple days of no AC during high temp weather.
Las Cruces, on Oct 23, 2021
It took us about 5 months to get the tree replaced. When we moved in the house would not cool off, we came to find out that the attic had NOT been insulated.
Las Cruces, on May 25, 2021
Told repair would be done but, still haven't seen it get done. [name removed] is very good about coming over and addressing issues but take some time to get resolved
Las Cruces, on May 09, 2021
We have had a few issues but they always get resolved.
Las Cruces, on Feb 21, 2021
Whenever we have a warranty issue that need to be resolved they are quick to relive the issue
Las Cruces, on Dec 25, 2020
I have lived in my home for 7months now and still have issues that have not been tooken care of
Las Cruces, on Oct 27, 2020
It took two requests for a someone to respond - several weeks apart
Las Cruces, on Oct 07, 2020
Customer rep very pleasant, however, the service was not complete on 2 of the work orders put in. The wait for the repairs was also lengthy.
Las Cruces, on Sep 03, 2020
The overall experience with desert view has been awful poor follow thru lack of completed jobs poor quality of work promises made not kept. The warranty department slow and piss poor attitudes make you feel like you are inconvenienced them too many things wrong with home
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Las Cruces, on Jan 14, 2022
my home has repairs that need to be made. not happy as it is not even a year old
Las Cruces, on Nov 29, 2021
Love the ease of the process. They made sure all of the problems were taken care of and love the home. Thank you
Las Cruces, on Oct 26, 2021
I have issues with my toilet getting black stains in them. Was told they come from the water company. I feel I shouldn't have this problem with a brand new home.
Las Cruces, on Sep 08, 2021
The house is built poorly. When there are issues [name removed] does not want to fix he makes excuses. I would never ever recommend Desert view homes to anyone that I know. This is the worst purchase I have ever made.
Las Cruces, on Apr 15, 2021
I liked everything the only thing I didn’t like was some issues I had with the construction of the home seems like the contractors were lazy and didn’t do things right
Las Cruces, on Apr 01, 2021
The warranty person is very helpful and has called in a checked on us and how everything was going, especially when we have issues or questions.
Las Cruces, on Mar 09, 2021
The time of the process to get the errors fixed. I understand about the COVID affecting most of everything, however, there’s no communication as to when things will get done; having to keep calling to ask is very frustrating.
Las Cruces, on Mar 04, 2021
How fast they got the home up even with the whole Covid going on. They were very helpful with everything I needed and answered every and all questions.
Las Cruces, on Feb 12, 2021
I have loved the personal touch that [name removed] gives and the genuine concern if something goes wrong.
Las Cruces, on Feb 05, 2021
There are still some things not completed. The bedroom had a hole in the ceiling. It was fixed 09/20 but they never came back to paint the section that was fixed. The rock wall is cracked. I was told that it would be fixed by December 2020. This is February 2021 not fixed. I guess i have to call to remind them to fix it. Also i have not received an explanation that is logical about why the fixtures in the bathrooms do not match. They are different colors. They are different.
Las Cruces, on Feb 04, 2021
Overall I like the home. But, trying to get things fixed has been a challenge.
Las Cruces, on Jan 22, 2021
I love how nice, professional and available all Desert View Homes employees are
Las Cruces, on Jan 22, 2021
Poor quality built no project manager on my build lack of communication and poor expectations on their part builf has low standards and contractors are poor quality too no follow thru on making sure they follow thru with repair and repairs are worse than original issue I would not recommend this company
Las Cruces, on Jan 19, 2021
The home is beautiful, but some details were overlooked. [name removed] did an excellent job.