Top Homebuilder Ratings & Reviews

Grand Homes

Bower Ranch

20 Homeowner Reviews Completed Feb 2023 - Jul 2024

Overall Satisfaction

4.6
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

5.0

Construction Experience

5.0

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.8

Community Profile

South: Bower Ranch homes

South: Bower Ranch homes

Bower Ranch is a premier, family-friendly community located within the award-winning Mansfield school district. Here, we offer large homesites and Energy Star certified homes that feature spacious floorplans and gorgeous elevations. Mansfield has been voted one of the Best Places to Live in America by Money Magazine. With convenient access to I20 and Highway 360, Bower Ranch has easy access to both Dallas as well as Fort Worth for an easy commute. Enjoy fine dining and world class shopping at The Arlington Highlands, just minutes away. The Mansfield Sports Complex and Joe Pool Lake are also nearby.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mansfield, TX, on Jan 19, 2024

Likes: 1. [name removed] was kind and caring throughout the process. 2. Grand was flexible given our timeline and situation with moving and retiring from the military and not being able to close when they originally wanted to. 3. [name removed] has been so professional and kind throughout all of our issues with the house having a lot of finishing touches needed before closure. 4. [name removed] has been professional and helpful with keeping track of all of the issues we've found with the house since we moved-in. Dislikes: 1. The floorplan needs to be changed before this house is rebuilt. There are no linen closets or coat closets. We have no where to store towels and sheets or our winter coats. The "arch" at the top of the stairs is very obviously uneven with a step on one side and a slope on the other. It's very weird and should be corrected. One of the closets has a small door to enter, but then is super wide, but not deep, so you can't reach items to the left or right because it's neither a walk-in nor a 2-door opening. The kitchen has almost no "high" cabinets and thus everything has to be stored low down, which might work for some, but we'd prefer higher cabinets to keep breakables out of reach of our kids and at easier reach for my husband. The pantry is also very small given it's a 5 bedroom home. 2. We've had a number of issues with the home that we believe occurred because this was the last home built in the subdivision and thus it had multiple builders and probably lots of foot traffic. The broken countertops, wires cut to the security system, damaged wood floors, stairs missing wood stain, carpet not properly finished/tucked in at the edge of rooms and hallways, missing door stops and toilet paper holder, broken window sill seat, missing mailbox, inoperable garage door...[name removed] and [name removed] have had a ton to track and keep up with over the weeks and they've done a great job, but some of this seems like it occurred either because of poor workmanship before [name removed] took over OR because the home was left open for viewing regularly. Definitely would recommend against some of the sub-contractors you've been using (though I know it's hard to find good subs/workers too). 3. The loan process was really difficult, but we eventually got there. I hate to even mention it now because [name removed] apologized and made it right, but it's part of the process that we didn't like.

4.9
Verified Homeowner
Mansfield, on Mar 13, 2024

Everything is on time and perfect, thank you for having us a part of grandhomes.

5.0
Verified Homeowner
Mansfield, on May 24, 2024

[name removed] has been wonderful and great at communicating with us. One of our issues is out of [name removed]'s control and falls back on the wood flooring company. That's the only outstanding issue we have but [name removed] has communicated with us regularly about that.

5.0
Verified Homeowner
Manfield, TX, on May 17, 2023

I like everything except for the fact that it's costed alot of money.

4.9
Verified Homeowner
Mansfield, on Jul 09, 2023

I had to replace my own trees within a year. A/C doesn’t cool Master bedroom wet well. A/C compressor makes vibrations

4.0
Verified Homeowner
Mansfield, on Dec 30, 2023

I like when there’re a problem they are on it to take care of it

5.0
Verified Homeowner
Mansfield, TX, on Sep 30, 2022

There needs to be a pre-drywall limited change step in the process where homeowners can add, move, or remove limited items at an additional cost.

4.9
Verified Homeowner
Mansfield, on Mar 28, 2023

He responded fast and checked in with us for updates.

5.0
Verified Homeowner
Mansfield, on Oct 21, 2023

I am pleased to give it a 10/10 rating. I'd like to commend the warranty services, which have been excellent. The person I've been working with has been accurate and available to address any damages. The customer service has also been exceptional, making this home-buying experience smooth and enjoyable.

5.0
Verified Homeowner
Mansfield, TX, on Aug 07, 2022

I am generally dissatisfied with [name removed] [name removed] all though this long, enervating process. It’s difficult listing all their atrocious activities from Sales to design center to build. They’re all mean and misleading people. I’d completely avoid [name removed] [name removed] in the future.

1.4
Verified Homeowner
Mansfield, on Dec 07, 2022

Did not like how my home got caught up in the COVID shortcomings & builder delays but the last construction manager got the home back on track and exceeded my expectations leading up to closing.

4.9
Verified Homeowner
Mansfield, on Oct 17, 2023

It's great

5.0
Verified Homeowner
Mansfield, on Dec 10, 2021

We liked the quick response from [name removed] Homes warranty representatives and contractors who arrives during scheduled times.

4.5
Verified Homeowner
Mansfield, TX, on Jun 20, 2022

Our contractor and building process was GREAT, [name removed] was helpful and excellent. [name removed] and his guys made the building process exciting and not stressful at all. [name removed] was good about responding to our questions and emails. Our biggest obstacle and disappointment was the closing process. The finance department was very unorganized, never had their information correct, and we got moved around to different people weeks leading up to closing. It was very nerve wrecking with [name removed] at closing when she was still asking for documentation that we had turned in several times and she had all our dollar amounts wrong. Spending 800,000 on a new build: numbers are kinda important at closing and an explanation of where money is going. We ended up paying 4,000 extra to grand homes that was half way explained to us at closing and partially for a delay in closing which was builders fault- not ours. We waited 14 months for our house, we had all of our ducks in a row.

4.6
Verified Homeowner
Manfield, on Sep 17, 2023

tge warranty is great except it dies not cover landscaping.

5.0
Verified Homeowner
Mansfield, on Nov 15, 2021

Communication was terrible through the entire build. [name removed] made me feel like they were doing me a favor with any request. I would not recommend to anyone.

2.7
Verified Homeowner
Mansfield, TX, on Apr 14, 2022

None

5.0
Verified Homeowner
Mansfield, on Oct 04, 2022

Having a lot of problems once moved in with water leaking, and cosmetic things. We missed a lot of the cosmetic things in the walk through, but now living in the home and cleaning we are finding so many lazy mess ups, and electrical mess ups. We also have had endless problems with the front yard and HOA. Bushes and grass that never rooted and grew.

2.8
Verified Homeowner
Mansfield, on Nov 03, 2021

The overall experience was fine, I'm very disappointed in some of the finishes and the overall paintwork.

2.9
Verified Homeowner
Mansfield, TX, on Apr 09, 2022

The entire process.

1.9
Verified Homeowner
Mansfield, on Aug 17, 2022

Customer and support

0.8
Verified Homeowner
Mansfield, on Jul 31, 2021

Through the entire process the agents kept changing. The home was built during Covid so I somewhat understand why it was poorly built what I do not understand is the lack of interest in getting it fixed. There are so many defects and again the warranty folks keep changing and have taken nearly a year to make it right. I finally got this person [name removed] and he is the first that seem to be interested in finishing the corrections. I don't plan to build another home although if I should or know someone I would not recommend [name removed].

2.1
Verified Homeowner
Mansfield, TX, on Apr 08, 2022

Did not like the high builder turnover prior to [name removed] taking over and getting my home on track for completion

5.0
Verified Homeowner
Mansfield, on Jul 27, 2022

As overall experience I like the service and support despite some opportunities were identified but I trust to the [name removed] Homes People comply the agreements regarding to fix the findings

5.0
Verified Homeowner
Mansfield, on Jul 27, 2021

Quality of work on home. A lot of paint splatter in trim for example.

3.7
Verified Homeowner
Mansfield, TX, on Mar 31, 2022

[name removed] made the purchase experience simple and he was knowledgeable and extremely helpful.

5.0
Verified Homeowner
Mansfield, on May 24, 2022

Like:: fast response

5.0
Verified Homeowner
Mansfield, on Jun 09, 2021

Beautiful home overall

3.6
Verified Homeowner
Mansfield, TX, on Oct 23, 2021

I like how no one truly knew the product they were selling and producing from me. Except for the design center employee. From the grand homes agent to the build team they do not know their product.

3.3
Verified Homeowner
Mansfield, on Dec 28, 2021

Our warrantee rep, Staycie, has been excellent to work with.

5.0
Verified Homeowner
Mansfield, on Mar 10, 2021

Like the quality of he home and availability of our warranty specialist to help when needed

4.6
Verified Homeowner
Mansfield, TX, on Mar 11, 2021

To be honest I really do not know where to start. Outside of our Sales rep [name removed], and at times our builder [name removed], the entire building process has been a disappointment. [name removed] took the satisfaction and joy of my families 1st new build right away from us. When we first agreed on our home we decided with the 2 car Downton [name removed] model. After our visit to the design studio, we decided to upgrade our build to the 3 car model. This was within the first week of us signing the initial contract. Through a nightmare of back and forth emails, Grands client was finally allowed to spend more money with them and build a 3 car downton [name removed]. Now I will just skip to Grands after closing process. The warranty system is flawed and needs a much better suited staff to work in that department. We had visual documentation of damage done to our front door of our home prior to closing. [name removed] advised us that this will not hold up our close date, and it will get handled right after. It seems that now, [name removed] is making the issue about the damages to my front door my fault. [name removed] was fantastic an still is. [name removed] in your Warranty department better not step foot on my property!

3.6
Verified Homeowner
Mansfield, on Jun 14, 2021

No follow through. We are still faced with the same issues notated before we closed. Our sales rep is the best. The VP BUZZY is a stand up guy. All the others involved in my build I can’t speak the same. This was my 2nd home build so I had expectations of the process. Horrible experience.

2.0
Verified Homeowner
Mansfield, on Nov 18, 2020

I feel like it was rushed to hurry up and close. Instead of making the repairs first and doing a walk through. I do like that the warranty guy always calls and see if the people came and follows through.

3.8
Verified Homeowner
Mansfield, TX, on Feb 24, 2021

We dislike that there wasn't consistent communication. Before signing contract, it would have been nice to have a better understanding of structural changes to home. Due to the brick issue with our home, it would have been appropriate to call a formal meeting to discuss the HOA issue instead of this being a surprise. However, we are satisfied with the brick color and stone provided. A lot of issues were resolved over time, so we are grateful for that.

4.4
Verified Homeowner
Mansfield, on Jun 08, 2021

The response time from the warranty team was great, and representatives were very professional and provided informative information regarding our home. Definitely pleased with the experience.

5.0
Verified Homeowner
Mansfield, on Jul 18, 2020

The floorplan and finish off the home is of higher quality than similar builders

5.0
Verified Homeowner
Mansfield, TX, on Nov 07, 2020

Everything was great up until Move-In. There are multiple issues with the quality of the home.

3.9
Verified Homeowner
Mansfield, on May 11, 2021

Warranty service is horrible, punctuation is poor and not acceptable.

0.5
Verified Homeowner
Mansfield, on Apr 28, 2020

We have found that [name removed] is the go to person regarding any and all things needed after our new home purchase. I admire his prompt and courteous service. This makes us appreciate being apart of the [name removed] [name removed] family knowing we have someone to represent this builder.

5.0
Verified Homeowner
Mansfield, TX, on Oct 30, 2020

The home was not finalized when we moved in. Examples of these are: Trim was not complete in a couple areas of the house, the section of master vanity drawer was not complete, the center island is cracking where it is glued together and underneath center island was not finished (wood is exposed). Only have been in this home for a month and keep finding things.

4.1
Verified Homeowner
Mansfield, on Mar 14, 2021

Timeliness of responses. Would like for the warranty to cover some of the cosmetic issues working 30 days of move in.

4.2
Verified Homeowner
Mansfield, on Aug 15, 2019

I liked working with my builder

3.7
Verified Homeowner
Mansfield, TX, on Sep 17, 2020

Very knowledgeable, professional & customer oriented builder ([name removed]). He committed to a certain high standard and accomplished what he promised to achieve with our new house.

5.0
Verified Homeowner
Mansfield, on Mar 09, 2021

My home is poorly built with multiple issue. I have been working with the warranty department since October with damaged cedar out front, garage doors not set properly all joints in the home are not corked, including the staircase. Multiple paint and stain issues, oversized holes-pits in the islands and damage wood floors

1.6
Verified Homeowner
Mansfield, on Mar 09, 2018

Quality of life.

3.9
Verified Homeowner
Mansfield, TX, on May 21, 2020

Enjoyed working with [name removed]. He truly has an eye for detail 0. We have built several homes and [name removed] was absolutely the best construction manager we have ever worked with

4.5
Verified Homeowner
Mansfield, on Dec 03, 2020

Overall experience has been good, I did have a leak at the time of closing but it was resolved to my satisfaction

3.8
Verified Homeowner
Mansfield, on Nov 05, 2017

Product quality

3.7
Verified Homeowner
Mansfield, TX, on Feb 07, 2020

When [name removed] was there he would call us weekly and keep us updated and always asked sis we have any questions or concerns. If we did he would get back with us with an answer.

4.0
Verified Homeowner
Mansfield, on Oct 28, 2020

Our representative have been great to work with. He also has been good about following up with any issues.

5.0
Verified Homeowner
Grand Prairie, on Nov 04, 2017

The builder was able to take care of any issue that came up. I love my home. It's a beautiful home and I believe it was built very well. The reaction is always, "Wow!!!" when friends and family see it.

5.0
Verified Homeowner
Mansfield, TX, on Nov 18, 2019

The builder was thorough in getting everything ready and communicating the steps

5.0
Verified Homeowner
Mansfield, on Feb 23, 2020

Reporting issues is easy and they address the issues expeditiously. What makes it best is that they follow up to ensure it's done to your liking.

5.0
Verified Homeowner
Mansfield, on Dec 08, 2016

We love the open style of [name removed] [name removed].

5.0
Verified Homeowner
Mansfield, TX, on Oct 17, 2019

The build manager went above and beyond to make sure we were taken care of due to all the problems with communication and design within the company.

3.7
Verified Homeowner
Mansfield, on Feb 01, 2020

They respond to you promptly; [name removed] is very professional and takes care of issues

5.0
Verified Homeowner
Mansfield, on Dec 04, 2016

The home builder did a lousy job. We've been experiencing so many problems since we moved in. Although the reported problems have been solved, there are still more issues to be reported. We're so concerned that after the warranty is over, we're going to be facing a lot of problems that may cost us a lot of money. We're very nervous and disappointed of how the building project. I have just discovered that one of the sink in the guest rest room is defective. It appears to be a used one. Water is able to get through the three windows upstairs. The back and front yards were not graded prior to placing the grass. The pipes in the front yards were not properly installed. I wonder how a big home of this magnitude has only two lights in the front. Every [name removed] home in the area has multiple lights in the front and has smooth yards, but ours does not. It's sad to say. I don't know what and how to call all these problems. We're very unhappy with the home. Only [name removed] has been very helpful so far.

4.2
Verified Homeowner
Mansfield, TX, on Oct 04, 2019

The sale went through because of [name removed], the sad part was after he left no one from [name removed] [name removed] “[name removed] [name removed]” contacted us to introduce the new sales team...I would’ve expected a phone call from one of your sales team letting us know who to talk to. Every time we went to the model to gather some ideas we had to repeatedly let them know that we have purchased the home from [name removed] [name removed] which is under construction and we are here to gather some ideas. [name removed] the construction manager is just amazing. Very polite and professional

4.8
Verified Homeowner
Mansfield, on Nov 18, 2019

The service advisor [name removed] has made our been exceptional with the professionalism and timeliness replying to our warranty needs.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mansfield, TX, on Jan 19, 2024

Likes: 1. [name removed] was kind and caring throughout the process. 2. Grand was flexible given our timeline and situation with moving and retiring from the military and not being able to close when they originally wanted to. 3. [name removed] has been so professional and kind throughout all of our issues with the house having a lot of finishing touches needed before closure. 4. [name removed] has been professional and helpful with keeping track of all of the issues we've found with the house since we moved-in. Dislikes: 1. The floorplan needs to be changed before this house is rebuilt. There are no linen closets or coat closets. We have no where to store towels and sheets or our winter coats. The "arch" at the top of the stairs is very obviously uneven with a step on one side and a slope on the other. It's very weird and should be corrected. One of the closets has a small door to enter, but then is super wide, but not deep, so you can't reach items to the left or right because it's neither a walk-in nor a 2-door opening. The kitchen has almost no "high" cabinets and thus everything has to be stored low down, which might work for some, but we'd prefer higher cabinets to keep breakables out of reach of our kids and at easier reach for my husband. The pantry is also very small given it's a 5 bedroom home. 2. We've had a number of issues with the home that we believe occurred because this was the last home built in the subdivision and thus it had multiple builders and probably lots of foot traffic. The broken countertops, wires cut to the security system, damaged wood floors, stairs missing wood stain, carpet not properly finished/tucked in at the edge of rooms and hallways, missing door stops and toilet paper holder, broken window sill seat, missing mailbox, inoperable garage door...[name removed] and [name removed] have had a ton to track and keep up with over the weeks and they've done a great job, but some of this seems like it occurred either because of poor workmanship before [name removed] took over OR because the home was left open for viewing regularly. Definitely would recommend against some of the sub-contractors you've been using (though I know it's hard to find good subs/workers too). 3. The loan process was really difficult, but we eventually got there. I hate to even mention it now because [name removed] apologized and made it right, but it's part of the process that we didn't like.

4.9
Verified Homeowner
Manfield, TX, on May 17, 2023

I like everything except for the fact that it's costed alot of money.

4.9
Verified Homeowner
Mansfield, TX, on Sep 30, 2022

There needs to be a pre-drywall limited change step in the process where homeowners can add, move, or remove limited items at an additional cost.

4.9
Verified Homeowner
Mansfield, TX, on Aug 07, 2022

I am generally dissatisfied with [name removed] [name removed] all though this long, enervating process. It’s difficult listing all their atrocious activities from Sales to design center to build. They’re all mean and misleading people. I’d completely avoid [name removed] [name removed] in the future.

1.4
Verified Homeowner
Mansfield, TX, on Jun 20, 2022

Our contractor and building process was GREAT, [name removed] was helpful and excellent. [name removed] and his guys made the building process exciting and not stressful at all. [name removed] was good about responding to our questions and emails. Our biggest obstacle and disappointment was the closing process. The finance department was very unorganized, never had their information correct, and we got moved around to different people weeks leading up to closing. It was very nerve wrecking with [name removed] at closing when she was still asking for documentation that we had turned in several times and she had all our dollar amounts wrong. Spending 800,000 on a new build: numbers are kinda important at closing and an explanation of where money is going. We ended up paying 4,000 extra to grand homes that was half way explained to us at closing and partially for a delay in closing which was builders fault- not ours. We waited 14 months for our house, we had all of our ducks in a row.

4.6
Verified Homeowner
Mansfield, TX, on Apr 14, 2022

None

5.0
Verified Homeowner
Mansfield, TX, on Apr 09, 2022

The entire process.

1.9
Verified Homeowner
Mansfield, TX, on Apr 08, 2022

Did not like the high builder turnover prior to [name removed] taking over and getting my home on track for completion

5.0
Verified Homeowner
Mansfield, TX, on Mar 31, 2022

[name removed] made the purchase experience simple and he was knowledgeable and extremely helpful.

5.0
Verified Homeowner
Mansfield, TX, on Oct 23, 2021

I like how no one truly knew the product they were selling and producing from me. Except for the design center employee. From the grand homes agent to the build team they do not know their product.

3.3
Verified Homeowner
Mansfield, TX, on Mar 11, 2021

To be honest I really do not know where to start. Outside of our Sales rep [name removed], and at times our builder [name removed], the entire building process has been a disappointment. [name removed] took the satisfaction and joy of my families 1st new build right away from us. When we first agreed on our home we decided with the 2 car Downton [name removed] model. After our visit to the design studio, we decided to upgrade our build to the 3 car model. This was within the first week of us signing the initial contract. Through a nightmare of back and forth emails, Grands client was finally allowed to spend more money with them and build a 3 car downton [name removed]. Now I will just skip to Grands after closing process. The warranty system is flawed and needs a much better suited staff to work in that department. We had visual documentation of damage done to our front door of our home prior to closing. [name removed] advised us that this will not hold up our close date, and it will get handled right after. It seems that now, [name removed] is making the issue about the damages to my front door my fault. [name removed] was fantastic an still is. [name removed] in your Warranty department better not step foot on my property!

3.6
Verified Homeowner
Mansfield, TX, on Feb 24, 2021

We dislike that there wasn't consistent communication. Before signing contract, it would have been nice to have a better understanding of structural changes to home. Due to the brick issue with our home, it would have been appropriate to call a formal meeting to discuss the HOA issue instead of this being a surprise. However, we are satisfied with the brick color and stone provided. A lot of issues were resolved over time, so we are grateful for that.

4.4
Verified Homeowner
Mansfield, TX, on Nov 07, 2020

Everything was great up until Move-In. There are multiple issues with the quality of the home.

3.9
Verified Homeowner
Mansfield, TX, on Oct 30, 2020

The home was not finalized when we moved in. Examples of these are: Trim was not complete in a couple areas of the house, the section of master vanity drawer was not complete, the center island is cracking where it is glued together and underneath center island was not finished (wood is exposed). Only have been in this home for a month and keep finding things.

4.1
Verified Homeowner
Mansfield, TX, on Sep 17, 2020

Very knowledgeable, professional & customer oriented builder ([name removed]). He committed to a certain high standard and accomplished what he promised to achieve with our new house.

5.0
Verified Homeowner
Mansfield, TX, on May 21, 2020

Enjoyed working with [name removed]. He truly has an eye for detail 0. We have built several homes and [name removed] was absolutely the best construction manager we have ever worked with

4.5
Verified Homeowner
Mansfield, TX, on Feb 07, 2020

When [name removed] was there he would call us weekly and keep us updated and always asked sis we have any questions or concerns. If we did he would get back with us with an answer.

4.0
Verified Homeowner
Mansfield, TX, on Nov 18, 2019

The builder was thorough in getting everything ready and communicating the steps

5.0
Verified Homeowner
Mansfield, TX, on Oct 17, 2019

The build manager went above and beyond to make sure we were taken care of due to all the problems with communication and design within the company.

3.7
Verified Homeowner
Mansfield, TX, on Oct 04, 2019

The sale went through because of [name removed], the sad part was after he left no one from [name removed] [name removed] “[name removed] [name removed]” contacted us to introduce the new sales team...I would’ve expected a phone call from one of your sales team letting us know who to talk to. Every time we went to the model to gather some ideas we had to repeatedly let them know that we have purchased the home from [name removed] [name removed] which is under construction and we are here to gather some ideas. [name removed] the construction manager is just amazing. Very polite and professional

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mansfield, on May 24, 2024

[name removed] has been wonderful and great at communicating with us. One of our issues is out of [name removed]'s control and falls back on the wood flooring company. That's the only outstanding issue we have but [name removed] has communicated with us regularly about that.

5.0
Verified Homeowner
Mansfield, on Dec 30, 2023

I like when there’re a problem they are on it to take care of it

5.0
Verified Homeowner
Mansfield, on Oct 21, 2023

I am pleased to give it a 10/10 rating. I'd like to commend the warranty services, which have been excellent. The person I've been working with has been accurate and available to address any damages. The customer service has also been exceptional, making this home-buying experience smooth and enjoyable.

5.0
Verified Homeowner
Mansfield, on Oct 17, 2023

It's great

5.0
Verified Homeowner
Manfield, on Sep 17, 2023

tge warranty is great except it dies not cover landscaping.

5.0
Verified Homeowner
Mansfield, on Oct 04, 2022

Having a lot of problems once moved in with water leaking, and cosmetic things. We missed a lot of the cosmetic things in the walk through, but now living in the home and cleaning we are finding so many lazy mess ups, and electrical mess ups. We also have had endless problems with the front yard and HOA. Bushes and grass that never rooted and grew.

2.8
Verified Homeowner
Mansfield, on Aug 17, 2022

Customer and support

0.8
Verified Homeowner
Mansfield, on Jul 27, 2022

As overall experience I like the service and support despite some opportunities were identified but I trust to the [name removed] Homes People comply the agreements regarding to fix the findings

5.0
Verified Homeowner
Mansfield, on May 24, 2022

Like:: fast response

5.0
Verified Homeowner
Mansfield, on Dec 28, 2021

Our warrantee rep, Staycie, has been excellent to work with.

5.0
Verified Homeowner
Mansfield, on Jun 14, 2021

No follow through. We are still faced with the same issues notated before we closed. Our sales rep is the best. The VP BUZZY is a stand up guy. All the others involved in my build I can’t speak the same. This was my 2nd home build so I had expectations of the process. Horrible experience.

2.0
Verified Homeowner
Mansfield, on Jun 08, 2021

The response time from the warranty team was great, and representatives were very professional and provided informative information regarding our home. Definitely pleased with the experience.

5.0
Verified Homeowner
Mansfield, on May 11, 2021

Warranty service is horrible, punctuation is poor and not acceptable.

0.5
Verified Homeowner
Mansfield, on Mar 14, 2021

Timeliness of responses. Would like for the warranty to cover some of the cosmetic issues working 30 days of move in.

4.2
Verified Homeowner
Mansfield, on Mar 09, 2021

My home is poorly built with multiple issue. I have been working with the warranty department since October with damaged cedar out front, garage doors not set properly all joints in the home are not corked, including the staircase. Multiple paint and stain issues, oversized holes-pits in the islands and damage wood floors

1.6
Verified Homeowner
Mansfield, on Dec 03, 2020

Overall experience has been good, I did have a leak at the time of closing but it was resolved to my satisfaction

3.8
Verified Homeowner
Mansfield, on Oct 28, 2020

Our representative have been great to work with. He also has been good about following up with any issues.

5.0
Verified Homeowner
Mansfield, on Feb 23, 2020

Reporting issues is easy and they address the issues expeditiously. What makes it best is that they follow up to ensure it's done to your liking.

5.0
Verified Homeowner
Mansfield, on Feb 01, 2020

They respond to you promptly; [name removed] is very professional and takes care of issues

5.0
Verified Homeowner
Mansfield, on Nov 18, 2019

The service advisor [name removed] has made our been exceptional with the professionalism and timeliness replying to our warranty needs.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mansfield, on Mar 13, 2024

Everything is on time and perfect, thank you for having us a part of grandhomes.

5.0
Verified Homeowner
Mansfield, on Jul 09, 2023

I had to replace my own trees within a year. A/C doesn’t cool Master bedroom wet well. A/C compressor makes vibrations

4.0
Verified Homeowner
Mansfield, on Mar 28, 2023

He responded fast and checked in with us for updates.

5.0
Verified Homeowner
Mansfield, on Dec 07, 2022

Did not like how my home got caught up in the COVID shortcomings & builder delays but the last construction manager got the home back on track and exceeded my expectations leading up to closing.

4.9
Verified Homeowner
Mansfield, on Dec 10, 2021

We liked the quick response from [name removed] Homes warranty representatives and contractors who arrives during scheduled times.

4.5
Verified Homeowner
Mansfield, on Nov 15, 2021

Communication was terrible through the entire build. [name removed] made me feel like they were doing me a favor with any request. I would not recommend to anyone.

2.7
Verified Homeowner
Mansfield, on Nov 03, 2021

The overall experience was fine, I'm very disappointed in some of the finishes and the overall paintwork.

2.9
Verified Homeowner
Mansfield, on Jul 31, 2021

Through the entire process the agents kept changing. The home was built during Covid so I somewhat understand why it was poorly built what I do not understand is the lack of interest in getting it fixed. There are so many defects and again the warranty folks keep changing and have taken nearly a year to make it right. I finally got this person [name removed] and he is the first that seem to be interested in finishing the corrections. I don't plan to build another home although if I should or know someone I would not recommend [name removed].

2.1
Verified Homeowner
Mansfield, on Jul 27, 2021

Quality of work on home. A lot of paint splatter in trim for example.

3.7
Verified Homeowner
Mansfield, on Jun 09, 2021

Beautiful home overall

3.6
Verified Homeowner
Mansfield, on Mar 10, 2021

Like the quality of he home and availability of our warranty specialist to help when needed

4.6
Verified Homeowner
Mansfield, on Nov 18, 2020

I feel like it was rushed to hurry up and close. Instead of making the repairs first and doing a walk through. I do like that the warranty guy always calls and see if the people came and follows through.

3.8
Verified Homeowner
Mansfield, on Jul 18, 2020

The floorplan and finish off the home is of higher quality than similar builders

5.0
Verified Homeowner
Mansfield, on Apr 28, 2020

We have found that [name removed] is the go to person regarding any and all things needed after our new home purchase. I admire his prompt and courteous service. This makes us appreciate being apart of the [name removed] [name removed] family knowing we have someone to represent this builder.

5.0
Verified Homeowner
Mansfield, on Aug 15, 2019

I liked working with my builder

3.7
Verified Homeowner
Mansfield, on Mar 09, 2018

Quality of life.

3.9
Verified Homeowner
Mansfield, on Nov 05, 2017

Product quality

3.7
Verified Homeowner
Grand Prairie, on Nov 04, 2017

The builder was able to take care of any issue that came up. I love my home. It's a beautiful home and I believe it was built very well. The reaction is always, "Wow!!!" when friends and family see it.

5.0
Verified Homeowner
Mansfield, on Dec 08, 2016

We love the open style of [name removed] [name removed].

5.0
Verified Homeowner
Mansfield, on Dec 04, 2016

The home builder did a lousy job. We've been experiencing so many problems since we moved in. Although the reported problems have been solved, there are still more issues to be reported. We're so concerned that after the warranty is over, we're going to be facing a lot of problems that may cost us a lot of money. We're very nervous and disappointed of how the building project. I have just discovered that one of the sink in the guest rest room is defective. It appears to be a used one. Water is able to get through the three windows upstairs. The back and front yards were not graded prior to placing the grass. The pipes in the front yards were not properly installed. I wonder how a big home of this magnitude has only two lights in the front. Every [name removed] home in the area has multiple lights in the front and has smooth yards, but ours does not. It's sad to say. I don't know what and how to call all these problems. We're very unhappy with the home. Only [name removed] has been very helpful so far.

4.2
Verified Homeowner