Homebuilder Ratings & Reviews

Grand Homes Reviews

1,141 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Rockwall, Tx, on Feb 06, 2025

We were disappointed in the entire experience. Not only would we never buy another “Grand Home” or recommend it to anyone. We make it a point to share our negative experience with anyone we can.

1.7
Verified Homeowner
Grand Prairie, Tx, on Feb 06, 2025

Collaboration with customers

5.0
Verified Homeowner
Midlothian, Tx, on Feb 05, 2025

I have loved the immediate attention to any issues and quick return of calls for questions on connecting with local services in the area.

5.0
Verified Homeowner
Justin, Tx, on Feb 05, 2025

I love the quality and the unique elevations

5.0
Verified Homeowner
McKinney, Tx, on Feb 04, 2025

[name removed] is great and does an excellent job making sure any issues that arise are well taken care of

5.0
Verified Homeowner
Rockwall, Tx, on Feb 03, 2025

everything was great!

5.0
Verified Homeowner
Prosper, Tx, on Jan 31, 2025

I liked the overall quality of the home and how grand pays special attention to the overall effeciency. What I did not like is that every thing was rushed into, fro the contract to drawings to finalizing thing, there was not much time to think

5.0
Verified Homeowner
Parker, Tx, on Jan 31, 2025

One of the main reasons I appreciate Grand Homes is the professionalism consistently exhibited by everyone involved, from the initial sales agent to the design studio, the builder, and the warranty representative. Each team member has shown a high level of expertise and attention to detail, which has made the entire process smooth and reassuring. I can trust Grand Homes to always address any issue that arises, offering at least one viable solution, and ensuring I feel confident in the quality of their work and customer service.

5.0
Verified Homeowner
Celina, Tx, on Jan 31, 2025

We bought 3 homes throughout our lives and this is being by far the most smooth and professional people to deal with during the house building process. [name removed] our project manager did a great job in communication us and made very simple for us to understand the whole process. [name removed] at the design center was create in helping us picked our whole design. [name removed] was a delight to work with. We thank you all and look forward to our new home and privacy at the corner lot.

5.0
Verified Homeowner
Mansfield, Tx, on Jan 29, 2025

How the issues were resolved

5.0
Verified Homeowner
Rockwall, Tx, on Jan 27, 2025

I liked the prompt response and follow through after identifying construction issues post-close.

4.0
Verified Homeowner
Midlothian, Tx, on Jan 27, 2025

Love the home and all the people that helped me with any questions I have

5.0
Verified Homeowner
Midlothian, Tx, on Jan 27, 2025

I dislike the HOA they are not only very rude, but look down on people and have not keep to their comm

3.9
Verified Homeowner
McKinney, Tx, on Jan 27, 2025

Our warranty guy (I think his name is [name removed] but not entirely sure) is super responsive and easy to work with. He responded to our request very promptly and all of our concerns were addressed almost next day or within 48 hours. I am really impressed with the experience

5.0
Verified Homeowner
Midlothian, Tx, on Jan 26, 2025

Accountability

5.0
Verified Homeowner
Irving, TX, on Jan 24, 2025

[name removed] has been great from day one with the warranty issues. He listens to our concerns and takes care of them promptly.

5.0
Verified Homeowner
Plano, Tx, on Jan 23, 2025

They were very attentive to my needs and great customer service!

5.0
Verified Homeowner
Rowlett, Tx, on Jan 22, 2025

Sales team was phenomenal and process. Design interview process should be a bit more practical as we were hurried up tomake choices that we regret later. Since this is a house some people might love for the rest of their lives they would want to make sure they take their time to make the perfect selections and choices with ample amount of time up aheadof the interview. From a customer experience standpoint that would be create great positive feedback and from Grandhome standpoint the design interview process would be very quick and clearcut. Saving time, less stressful thereby creating room for more interviews within a day with effective results

4.3
Verified Homeowner
Midlothian, Tx, on Jan 21, 2025

One of the worst buying experiences I’ve ever had. No response. Horrible builders. Sloppy quality. Not a reputable company. No quality or care in product.

1.2
Verified Homeowner
Wylie, Tx, on Jan 16, 2025

Customer Experience and build quality of the house.

5.0
Verified Homeowner

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less