Homebuilder Ratings & Reviews

Grand Homes Reviews

975 Homeowner Reviews Completed Nov 2024 - May 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Fate, TX, on May 13, 2026

Grand Homes is not transparent and honest with the pricing, was told a price and had to pay a large sum to find out after closing the house was not worth the price I was told. I ask Grand homes and can't seem to respond instead the people I dealt with are no longer there apparently, like scheme. Home had issues before closing, Grand homes promised they will take care of it but after closing. I took there word for it and after I close some of the issues got resolve and others was told I needed to get with warranty which make no sense to me.

1.2
Verified Homeowner
Wylie, TX, on May 12, 2026

Maintenance / warranty service is dependable

4.3
Verified Homeowner
Frisco, TX, on May 11, 2026

I am writing to formally document my disappointment with the communication and execution issues experienced during my home build. Two concerns were raised early in the construction process and were never adequately addressed or communicated back to us: 1. Front Porch Width — The finished width does not align with our expectations. This was flagged during the early stages of construction, and we received no follow-up or explanation regarding the change. 2. Master Shower Bench Seat — The bench seat requested for the master shower was not included in the final build. Again, this was raised at the outset and we were never informed that it would not be delivered. Both of these are significant oversights that have materially impacted the quality and appearance of our home. The lack of proactive communication on items we explicitly raised is unacceptable, and we would like a formal response outlining how these issues will be resolved.

1.8
Verified Homeowner
Corinth, TX, on May 09, 2026

Knowledgeable staff

4.3
Verified Homeowner
Wylie, TX, on May 09, 2026

I liked most things

5.0
Verified Homeowner
Rowlett, TX, on May 08, 2026

Bestest quality , quickly and friendly for service

5.0
Verified Homeowner
Goodland, TX, on May 08, 2026

I really appreciated the detailed walkthrough and the prompt fixes of the home we asked for during the blue tape walkthrough.

4.7
Verified Homeowner
Mansfield, TX, on May 07, 2026

Worst builder with dishonest employees.

2.1
Verified Homeowner
Wylie, TX, on May 05, 2026

Very easy financing process and great customer service from out builder [name removed] and warranty rep chris.

4.3
Verified Homeowner
Irving, TX, on May 03, 2026

Great Job.

5.0
Verified Homeowner
Mansfield, TX, on May 02, 2026

The building and design teams were fantastic. [name removed] and [name removed] really made our building experience worth recommending to friends.

4.4
Verified Homeowner
Rowlett, Tx, on May 01, 2026

I loved the design and modern style of our home, the biggest issue we've had it not a lot of closet space and the inability to make even small cosmetic changes that we were willing to pay for after our design meeting. The Warranty team has been very prompt in their follow-up and scheduling fixes since we closed.

4.5
Verified Homeowner
Parker, TX, on May 01, 2026

I feel I overpaid for my new home. The explanations from the sales and design team could be better, especially in regards to the garage size. We wish it was as deep as the standard garage in our other home. Dealing with [name removed] the builder was very good. In general, I am happy with my new home.

3.9
Verified Homeowner
Rockwall, Tx, on Apr 30, 2026

I like how responsive the Warranty team ([name removed]) is when it comes to resolving issues. It gives me a great deal of confidence as a buyer to know that Grand homes keeps to its word.

5.0
Verified Homeowner
Midlothian, TX, on Apr 27, 2026

I liked the way they responded when I called them and they made sure my question or problem was answered

4.6
Verified Homeowner
Fate, TX, on Apr 24, 2026

Changing sales reps as much as I did. [name removed] was awesome at Monterra.

5.0
Verified Homeowner
Celina, TX, on Apr 24, 2026

All Team From Grand Homes are awesome and very Helpful.

5.0
Verified Homeowner
Heath, Tx, on Apr 23, 2026

I like the “Grand” look in the interior. I have disliked the sprinkler system installation and the sloppiness of the finishing touches on the floor and baseboards.

4.7
Verified Homeowner
Parker, TX, on Apr 20, 2026

Working with [name removed] and [name removed] has been great.

5.0
Verified Homeowner
Prairie Ridge, TX, on Apr 18, 2026

Everyone is very receptive to my requests and acts on them quickly. Everyone treats me with respect and kindness. I feel taken care of, even long after the sale.

5.0
Verified Homeowner

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less