Homebuilder Ratings & Reviews

Grand Homes Reviews

1,041 Homeowner Reviews Completed Mar 2024 - Sep 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Mansfield, TX, on Sep 10, 2025

I want to thank [name removed] and [name removed] for doing their best to make sure we were satisfied. Our biggest heartache was the extended covered back patio which we didn’t get. Also we would recommend that Grand provide more shelving in the closets.

4.5
Verified Homeowner
Midlothian, TX, on Sep 10, 2025

We loved how our builder and sales rep carried us along the entire process, were very responsive and sought to address any issue we encountered

4.7
Verified Homeowner
Rockwall, Tx, on Sep 08, 2025

The warranty guy [name removed] has been great to work with. The second Builder [name removed] was also great to work with.

4.7
Verified Homeowner
Justin, TX, on Sep 08, 2025

Everyone we dealt with was friendly, helpful and professional. [name removed] and [name removed] were outstanding.

4.9
Verified Homeowner
Corinth, TX, on Sep 05, 2025

Everyone is great to work with, Grand Lending([name removed] team) to [name removed] my Home builder, all did a great job till finishing the project. Thank You.

5.0
Verified Homeowner
Little Elm, Tx, on Sep 03, 2025

Over all it was a great experience

5.0
Verified Homeowner
Irving, TX, on Sep 03, 2025

The ease and clear communication especially with quick response by [name removed] who was very helpful in the process

5.0
Verified Homeowner
Heath, Tx, on Sep 02, 2025

Had some minor hiccups, but was addressed satisfactory. There was an employee assigned, he was rude and unprofessional, was glad to hear that Grand Homes parted way. He was a poor representative of the company.

4.3
Verified Homeowner
Little Elm, Tx, on Sep 02, 2025

Very good customer support and always willing to extend support

5.0
Verified Homeowner
Irving, Tx, on Aug 28, 2025

Cheap work done on the house: caulking done as a mess with no clean up, plenty of spots where paint wasn’t done correctly, doors are cheap and installed sloppy (can see the wood and the hinge separation because no paint was done and it wasn’t aligned), hardwood floor is low quality (rusting randomly without any solutions or items placed in that area), vent hood makes a lot of noise with bare minimum air cause it’s loose, pergola (build via grand home) was made out of cheap material as well and it keeps breaking, and there’s plenty more. All concerns were discarded. The grand home standard I’ve seen since 2006 is not there with the homes in this community.

1.0
Verified Homeowner
Rockwall, Tx, on Aug 28, 2025

I dont like the fact that large projects were done incorrectly, I feel like I should have hired a 3rd party inspector during the build of my home to catch these things, but what makes it worse is when I had one project (there is more) that needed to be completed as warranty for my home, it took from April until the beginning of August to get it situated, from the lies and people telling me its miscommunication between myself warranty and the contractor in charge of that project, missing deadlines, and just not showing up on the days discussed even though i called out of work, or just showing up to the house no warning, no phone calls, no heads up or anything, or just trying to walk into my backyard without asking permission first, and then the workers telling me and my wife what they were told to do is completely different from what the warranty staff and i had agreed upon, to being completely ignored from staff, it is 2025 everybody lives and works by thier phones, all it takes is a straight forward answer so I dont have to keep asking the same questions, as a customer it made me feel like I was doing something wrong to even ask the quality that was promised by grand homes and never delivered apon unless constantly asking for it to be repaired, its to the point where I feel ashamed to even ask for anything. It's embarrassing and disrespectful to me and my family as a customer of grand homes.

1.5
Verified Homeowner
Rockwall, Tx, on Aug 26, 2025

difficult to get warranty support

2.0
Verified Homeowner
Wylie, TX, on Aug 26, 2025

Like - Sales process Dislike - Quality, design center experience and post move in issues.

2.9
Verified Homeowner
Little Elm, Tx, on Aug 25, 2025

I enjoyed working with [name removed] and [name removed].

4.8
Verified Homeowner
McKinney, TX, on Aug 24, 2025

I liked the special attention we received in resolving discrepancies during the purchase and build phase. The builder walked us through everything and we knew what to expect along the way

4.8
Verified Homeowner
Grand Prairie, Tx, on Aug 23, 2025

My experience with Grand Homes has been good so far. I do have concerns with the quality of doors and their installation.

4.5
Verified Homeowner
Rowlett, TX, on Aug 22, 2025

I would like to sincerely thank Grand Home builder for completing the new home for my family. Throughout the construction process, I was very impressed with the professionalism, dedication, and strong sense of responsibility of the team. The house was built not only to be solid and durable but also to bring warmth, comfort, and exactly what my family had envisioned. Every detail was carefully attended to, reflecting both skillful craftsmanship and heartfelt dedication. Thank you, Grand Home builder for turning our ideas into reality and giving us a dream home. I am very satisfied and will certainly recommend Grand Home builder services to friends and relatives in need.

5.0
Verified Homeowner
Wylie, TX, on Aug 22, 2025

None

5.0
Verified Homeowner
Midlothian, Tx, on Aug 19, 2025

Communication has been clear and everyone very friendly from the beginning

5.0
Verified Homeowner
Parker, TX, on Aug 19, 2025

Uncertainity to know exact Closing Date.

4.8
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less