Homebuilder Ratings & Reviews

Grand Homes Reviews

931 Homeowner Reviews Completed May 2025 - Nov 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Fate, TX, on Nov 11, 2026

We had a wonderful experience purchasing our new home with Grand Homes, from signing the contract all the way through move-in. A special thank you to [name removed], our sales agent, for his professionalism, patience, and outstanding customer service throughout the entire process. He was always helpful, responsive, and made sure we had the information we needed. I also want to recognize [name removed], our construction manager, for his dedication, attention to detail, and excellent communication. He was always willing to answer our questions, address our concerns, and make sure everything was taken care of before move-in. Buying a new home is a major investment, and having the right people guiding you makes a huge difference. Both [name removed] and [name removed] went above and beyond to make our experience smooth and enjoyable. Thank you, Grand Homes, [name removed], and [name removed], for helping us build our dream home! We truly appreciate your hard work and would highly recommend Grand Homes to anyone looking to purchase a new home.

5.0
Verified Homeowner
Irving, TX, on Nov 11, 2026

No solution after 5+ months of island and flooring caulking issue. Construction next door consistently leaves trash on our lawn. Contractors consistently walk all over our lawn to take shortcuts. Always finding new small issues in the home.

2.0
Verified Homeowner
Prairie Ridge, TX, on Nov 10, 2026

It's been a wonderful experience with Grand Home. The staff and leadership are very supportive. Awesome people. The home is grand! Grand Home structures are unique and outstanding. I am loving.

4.8
Verified Homeowner
McKinney, TX, on Nov 05, 2026

The responsiveness of the people at all levels.

4.8
Verified Homeowner
Prairie Ridge, TX, on Nov 01, 2026

GH didn’t help me to have the media room

4.3
Verified Homeowner
Parker, TX, on Nov 01, 2026

Working with [name removed] was great, he listened to all of our concerns and helped us all along the way, from structurals to closing. Any questions we had, he was always on top of them. Design Studio was another story. [name removed] was also wonderful to work with, she helped us as best as she could, even getting us setup with a phone meeting, because of how much we had to discuss. Our only complaint was how limited our time was to go over every option, 2 days is not nearly enough time to figure out what looks good in a house that costs 7 figures. Every other owner in our community that we have spoken to has said the same thing. They regret some of the decisions they made at design studio because they didnt have enough time to decide. [name removed] was fantastic to work with, give that man a raise, immediately! Every time I called, he answered. He never made it seem like I was pestering him or asking too many questions, and I had alot of questions. Daily! That guy is solid, don't let him go. Seriously.

5.0
Verified Homeowner
Heath, TX, on Oct 31, 2026

Disliked everything

2.1
Verified Homeowner
Anna, TX, on Oct 30, 2026

When at the design center we requested for certain things in our home that were also in the spec houses or the model and the designer said that grand doesn't do those things... when they were in the grand homes. When talking to the sales agent she confirmed they do it so there were many things that wernt in alignment at the design center with what is possible to have done at the house. Also at the design center we were hoping on relying on the design consultants feedback more. For example: if we chose an option to do something them to say we'll if you do that this could be another option, wanting the expertise of a designer to help with the design of the house. I had to constantly ask for that feedback when it would have been nice in my opinion to do their job. At the design center we felt rushed due to the limited time and when designing a house we believe it should be catered a little more torward the buyer to create a house they enjoy and love without feeling rushed on making decisions. Everyone we worked with was friendly and helpful. Our sales agent [name removed] was alway very responsive and helpful throughout the whole 9 months which was awesome, and much appreciated! We appreciated the walk through with [name removed] at the end of our build.

4.4
Verified Homeowner
Parker, TX, on Oct 30, 2026

[name removed] has demonstrated exceptional responsiveness and diligence in addressing issues as they arise. He promptly contacts us and personally inspects the property to assess concerns, ensuring timely resolution through consistent follow-up. He is a highly professional and reliable person to work with.

4.9
Verified Homeowner
Anna, TX, on Oct 29, 2026

Nothing to dislike, everything was handled in a professional manner, amazing experience. We love it

4.9
Verified Homeowner
Anna, TX, on Oct 29, 2026

Everything was on time and well managed

4.9
Verified Homeowner
Rockwall, TX, on Oct 29, 2026

We loved the initial visit when we decided to purchase. The construction part ran by [name removed] was superb, he was very detailed and communicated with us every step of the way. It meant everything to us since we were building from afar. [name removed] made us feel very comfortable every step of the way, even when we had a concern, he had already addressed it and was taken care of before we even had a chance to ask! Amazing! A couple of hiccups on the design center side. But at the end everything was addressed and taken care of. Thank you for everything!! We absolutely love our new home!

4.7
Verified Homeowner
Fate, TX, on Oct 28, 2026

Our experience with Grand Homes was a positive one from start to finish. We appreciated the quality of the home, the thoughtful design options, and the professionalism of the team throughout the building process. Since closing, [name removed], our warranty representative, has been especially helpful and responsive whenever we've had questions or needed assistance. His willingness to follow up and ensure concerns were addressed gave us added confidence and peace of mind.

4.8
Verified Homeowner
Plano, TX, on Oct 26, 2026

Everything is awesome

3.9
Verified Homeowner
Fate, TX, on Oct 20, 2026

Love the design options available and especially the Lake [name removed] and Grand [name removed]. The thing i disliked the most was that my starter stair was a shorter run that the other stairs making it slightly dangerous

4.7
Verified Homeowner
Wylie, TX, on Oct 17, 2026

I had a great experience with Grand Homes. I appreciated their professionalism, quality of work, and attention to detail. Overall, I was satisfied with the experience and would recommend them to others.

5.0
Verified Homeowner
Providence Village, TX, on Oct 15, 2026

Everyone who I interacted with was very responsive and friendly.

5.0
Verified Homeowner
Rowlett, TX, on Oct 15, 2026

Everything was great, the builder [name removed] C. Was awesome throughout the whole process. Just during design and making choices like our pocket doors, we didn’t have a chance to see them in person and in the house we are not a fan but we paid for them so kept them for now

4.8
Verified Homeowner
Providence Village, TX, on Oct 15, 2026

[name removed] was an incredible builder to work with. We have been enjoying our house!

4.4
Verified Homeowner
Wylie, TX, on Oct 14, 2026

Communication

3.2
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less