Homebuilder Ratings & Reviews

Grand Homes Reviews

1,023 Homeowner Reviews Completed Jun 2024 - Dec 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Midlothian, TX, on Dec 21, 2025

The buildout of the home was cheaply done , for a $700,000 house this home has all the cheapest fixtures you can find on the market. It comes right Level one tile.They don’t seal the counter tops and tile we were told we had to seal them ourselves . They didn't build the fence to cover our bathroom window and everyone can see us in the bathroom while we shower (A neighbor confirmed this to us ) . The build out is the classic spend the least amount to make the most money .

0.7
Verified Homeowner
Rockwall, Tx, on Dec 20, 2025

Poor customer service

2.4
Verified Homeowner
Prairie Ridge, TX, on Dec 20, 2025

My salesman, [name removed], was and continues to be very attentive to my concerns. [name removed] in design is knowledgeable and efficient. I expressed what I wanted, and she pulled it out of the huge amount of selections. [name removed] did a fabulous job making the home that I imagined and made exactly what I asked for. [name removed] is very helpful and continues to address my issues.

5.0
Verified Homeowner
Forney, TX, on Dec 18, 2025

[name removed] smith did a great job keeping us up to date. Disliked that the model home is not what you get when you add in features from the model. Wood framing around living room and kitchen is not as expected. The interior wood is rough and splinters when you dust whereas the model has nice smooth wood that is easily dusted. Few other things as well such as fireplace mantle height.

4.7
Verified Homeowner
McKinney, TX, on Dec 18, 2025

Overall the house is amazing. Door knobs, paint and the caulk could have been better quality.

5.0
Verified Homeowner
Parker, Tx, on Dec 17, 2025

Builder was great, Criss from warranty was great not happy with the sales person [name removed]

4.4
Verified Homeowner
Rowlett, TX, on Dec 17, 2025

It very good build quality and good service

5.0
Verified Homeowner
Corinth, Tx, on Dec 17, 2025

The customer service was top notch. We built our previous house with a different builder and our experience was nothing like it was with Grand Homes. We love our new home so much.

4.7
Verified Homeowner
Parker, TX, on Dec 17, 2025

Working with builder [name removed] was great.

5.0
Verified Homeowner
Heath, TX, on Dec 17, 2025

The honest truth…what I loved and valued most about this process is the fact [name removed], [name removed], and [name removed] have felt like family. They have answered every question and tackled every obstacle to help take care of us.

5.0
Verified Homeowner
Rockwall, TX, on Dec 13, 2025

Lending

4.4
Verified Homeowner
Parker, TX, on Dec 13, 2025

Few things which agreed upon but not done but later issue resolved.Not satisfied with wiring for satellite and TV.It should be better for a home this price.I like [name removed] Project Manager very much as he put out his heart to get everything done and taken care off up until closing day and even after closing.

4.6
Verified Homeowner
Rowlett, Tx, on Dec 11, 2025

Grandhomes makes you feel like a valued home buyer. They listen to customer wants and needs and I've been very satisfied with the beginning and end results

4.7
Verified Homeowner
Corinth, Tx, on Dec 10, 2025

Just little annyoying issues here and there , also, builder said he have fixed the issue that my third party inspector found before the closing, however it seems like thats not the case . There are still few of items they were told that he had fix before closing but never did, I couldn’t verify them myself because it was outside the house in roof area.

4.5
Verified Homeowner
Mansfield, TX, on Dec 10, 2025

My experience at design center could have been better. [name removed] was excellent and professional at what he does.

4.9
Verified Homeowner
Wylie, TX, on Dec 10, 2025

Workmanship was sub par for the finishing touches. Carelessness with leaving smudges on glass cabinet and guest shower door, more examples available if interested.

4.7
Verified Homeowner
Rockwall, TX, on Dec 10, 2025

Appreciate the quality of the workmanship

4.8
Verified Homeowner
Rockwall, TX, on Dec 08, 2025

i disliked having to move so quickly through design, not having options worth paying extra for, not seeing a rendering of the home prior to build to catch design errors, and having to choose design features before even seeing the final drawings. I also disliked not having a list or being presented with Structural options are available to us. we may have chosen some other options had we known what was possible or the difference between what was structural and what was design.

3.8
Verified Homeowner
Mansfield, TX, on Dec 07, 2025

Worst building experience

1.2
Verified Homeowner
Frisco, TX, on Dec 07, 2025

I have closed the home in June 2025 and moved in August 2025. In less than three months paints are peeling off from the doora and cabinets. A songle coat of paint work was done for interior walls just a touch would show the rocksheet. When approached warranty they say paint is not covered in warranty. We pay so much to buy a luxury hone spending millions of dollars very disappointed get such a cheap quality of material work by Grand homes. This needs to be resolved by warranty team to make customer happy that way we can always refer someone in future to go with Grand homes.

2.8
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less