Homebuilder Ratings & Reviews

Grand Homes Reviews

1,106 Homeowner Reviews Completed Jan 2024 - Jul 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Rockwall, Tx, on Jul 11, 2025

Everyone associated with Grand Homes seemed very knowledgeable about all aspects of the process. Everyone was very professional, friendly and helpful.

5.0
Verified Homeowner
Little Elm, Tx, on Jul 11, 2025

Poor quality materials used all across house. For 1.04M house, I don't see value for money.

2.0
Verified Homeowner
Midlothian, Tx, on Jul 11, 2025

there is nothing to dislike about grand homes..my friends when they come visit they say i think we gonna get a grand home, they talk about how beautiful our home is ..they love the ceiling a lot and the living room upstairs, the kitchen dinning area..how quiet and peachful the neighborhood is ..grand home is great

5.0
Verified Homeowner
Plano, Tx, on Jul 10, 2025

all the doors are making creaking noise already we had perry homes and for 5 years we never had door making creaking noise currently all doors in the home are making creaking noise AC still not fixed despite mulitple warranties request rooms still not getting cold the new built next door are putting all their dust , dirt and excess trash in our yard

3.5
Verified Homeowner
Forney, Tx, on Jul 10, 2025

Throughout the entire process, I was kept informed about every stage of the process. [name removed] and [name removed], kept my wife and I in the loop on every thing that was occurring with our new home from photos and texting, they answered our calls whenever we had questions. Since we were buying from out of town, and we chose to build a model never built before ( Grand Riverside) we were treated as if we were already in Texas and could stop anytime, their communication was and still is TOP TIER!!. Even after we have settled in our new , their customer service has never stop. Grand Homes the two mentioned above are what customer service looks like, Bravo Gentlemen.

5.0
Verified Homeowner
Celina, Tx, on Jul 10, 2025

The entire sales process and builder [name removed] did an amazing job. If I were to buy again, I would buy another Grand home if I had to do it over again. I met with 15 builders and Grand home was the best option.

4.7
Verified Homeowner
Irving, Tx, on Jul 09, 2025

Very accommodating and welcoming

5.0
Verified Homeowner
Corinth, Tx, on Jul 09, 2025

Grand homes representatives (sales rep, [name removed] and warranty rep, [name removed]) are amazing!

4.8
Verified Homeowner
Heath, Tx, on Jul 09, 2025

Lack of follow through. Inexperienced project management. Missed commitments. Long wait time for warranty claims.

1.7
Verified Homeowner
Midlothian, Tx, on Jul 09, 2025

The quality of the cabinets and the finishing does not match the quality of the home. They look like wood was nailed together and painted. You see rough areas that needs sanding. This is the greatest problem.. [name removed] has been quite courteous and helpful! Excellent people skills!!

4.8
Verified Homeowner
Prosper, TX, on Jul 09, 2025

Kitchen and bathroom cabinets doors and its paint is not good quality, poor craftsmanship, poor quality. Paint chipping, which needs to be repainted. French drain not working on both sides of house, puddling and causing green algae causing harmful environment in the backyard. This needs re-grading. Grass sod which was redone after the dripline was done wrongly and poorly, grass isnt growing in those areas at all and are big dry patches in backyard and sides, looking pretty bad even after we tried getting seeding done. We really need help with these three things.

4.0
Verified Homeowner
Rowlett, Tx, on Jul 08, 2025

I felt like our builder [name removed] was exceptional.

5.0
Verified Homeowner
Grand Prairie, TX, on Jul 08, 2025

I like most about Grand homes staff, who always make professional conversations and down-to-earth people.

4.7
Verified Homeowner
Midlothian, Tx, on Jul 07, 2025

Likes: [name removed] was a DELIGHT to work with so was [name removed] in the design center and [name removed] our builder, they all went above and beyond to help us through this process Dislikes: Chicago title company was ABYSMAL - they were so rude and unhelpful they did NOT make the final step in our buying process fun or exciting at all what so ever...

4.5
Verified Homeowner
Prosper, Tx, on Jul 06, 2025

How I wish that I should have been consulted before some important elements was installed. Though Builder was changed which caused some co-ordinationation issues, GH team finally caught up with the issues and successfully completed the project. GH builders educated me about technological updates and resolved things amicably. Finally we must mention that GH Builders took pride, ownership of their project and delivered the house, despite of some complications.

4.9
Verified Homeowner
Justin, Tx, on Jul 06, 2025

I loved everything about the process of building a new home !! I loved the design center going to go visit often and [name removed] and my sales agent kept me informed and updated frequently.

4.9
Verified Homeowner
Parker, Tx, on Jul 04, 2025

My experience was seamless not issues at all , from the sale rep to the builder team including the warranty team is all A+

5.0
Verified Homeowner
Prosper, Tx, on Jul 04, 2025

Best customer service, warranty and quality

5.0
Verified Homeowner
Little Elm, Tx, on Jul 03, 2025

The construction staff mainly [name removed] and [name removed] have been amazing, very helpful, available, kind and prompt with helping with any issues I had with the house. The sales team was helpful and resourceful mainly Mr. [name removed] and Ms [name removed]. They worked with me to get what I needed to like my house to buy it, and were understanding about it. There were few complications with the loan process with the grand lending and the grand homes management miscommunication, which made the mortgage loan process complicated. But they worked with me resolve it, though I had to pay a penalty for that. Over all I am happy with my home.

4.8
Verified Homeowner
Parker, Tx, on Jul 02, 2025

Our experience with Grand Homes has been amazing from start to finish. The builder, [name removed], has been incredibly professional, knowledgeable, and attentive throughout the entire process, making everything smooth and stress-free. [name removed], our warranty contact, has also been exceptional—his professionalism and willingness to go above and beyond truly stand out. From timely communication to quick resolutions, both [name removed] and [name removed] have made this journey a pleasure. We’re truly grateful for the outstanding service and support we've received so far.

5.0
Verified Homeowner

Builder Profile

Grand Homes logo

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less