Homebuilder Ratings & Reviews

Grand Homes Reviews

978 Homeowner Reviews Completed Aug 2024 - Feb 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Jan 31, 2026

Having too many issues afterwards barely been 4-5 months, paint job is very bad, some of the stuff is coming off breaking etc

3.5
Verified Homeowner
McKinney, TX, on Jan 29, 2026

Most of our experience was positive, from working with [name removed], our sales representative, to our designer [name removed], and our builder [name removed]. One area we were disappointed with was Grand Homes changing the design of the breakfast area after our meeting with the designer and then expecting us to catch this change during the final review before construction. As a result, the chandelier is not centered in the breakfast area. [name removed] has been helpful in trying to figure out possible solutions; however, there is still a possibility that we may need to cover some of the costs ourselves, which has been somewhat disappointing given the overall investment with Grand Homes.

4.8
Verified Homeowner
Irving, TX, on Jan 29, 2026

I liked how they called me during the winter storm for winterizing tips and what to do with the house to minimize the damage. Nothing in particular that I disliked.

4.5
Verified Homeowner
Justin, Tx, on Jan 29, 2026

I do like most

4.9
Verified Homeowner
Midlothian, TX, on Jan 29, 2026

We appreciate [name removed] for his integrity and his commitment towards customer satisfaction! It has been a pleasure to have his support throughout our purchase and settling in phase

4.8
Verified Homeowner
Wylie, TX, on Jan 28, 2026

We enjoyed working with the design center to pick and choose and they were extremely gracious with us and flexible. We loved working with [name removed] and he made us feel apart of the Grand Homes Family!

4.9
Verified Homeowner
Parker, Tx, on Jan 26, 2026

Good service

4.9
Verified Homeowner
Heath, TX, on Jan 25, 2026

The Design Center was my only concern. Products offered for the type and price of the home were not aligned and I’ll have to truly upgrade. [name removed] oversaw my construction through move in and was phenomenal!

4.7
Verified Homeowner
Irving, Tx, on Jan 22, 2026

i really liked the communication with grand homes

5.0
Verified Homeowner
Celina, TX, on Jan 21, 2026

Price

3.9
Verified Homeowner
Parker, TX, on Jan 21, 2026

We like [name removed] & [name removed] smith & [name removed] , they addressed our concerns very well excellent team , glad they are our builders

5.0
Verified Homeowner
Rockwall, TX, on Jan 21, 2026

Lack of design choices or being provided alternate options. From past experiences with other builders, lighting and blinds were provided options through a builders relationship with a company (which offered discounts due to relationship). Offer options which we were told Grand Homes used to but no longer does (such as pull out shelves for kitchen cabinets).

4.4
Verified Homeowner
Midlothian, Tx, on Jan 18, 2026

[name removed] and [name removed] are awesome. Only thing that is frustrating has been the paint issues (which is being resolved) and small things that have needed correction. Easy fixes really and just small details we didn’t catch or didn’t appear until time passed. Nothing we wouldn’t expect

4.7
Verified Homeowner
Celina, TX, on Jan 17, 2026

Builder [name removed] was best at his service and construction, expert in communication and fixing the problems. Very friendly and professional. Rest with the grandhome company we are totally dissatisfied.

3.8
Verified Homeowner
McKinney, TX, on Jan 14, 2026

Clear communication Fast and efficient workflow without compromising quality Excellent customer support

5.0
Verified Homeowner
Rockwall, TX, on Jan 13, 2026

Great service!

5.0
Verified Homeowner
Rockwall, TX, on Jan 13, 2026

Since i closed my House in July 2025, I have had to request for some warranty fixes, and i have been extremely pleased with working and dealing with [name removed], my Grand Homes warranty [name removed]. [name removed] has been very helpful, very communicative and has been an exceptional problem-solving guy on all the issues i brought to him. He would communicate before and after the issues to make sure it has been resolved and fixed. [name removed] has been a great ambassador for Grand Homes and i am happy with the level of warranty support he has provided.

5.0
Verified Homeowner
Fate, TX, on Jan 13, 2026

The Service [name removed] our home warranty expert has provided is exceptional towards our needs to make sure our home was as perfect as possible.

5.0
Verified Homeowner
Corinth, TX, on Jan 12, 2026

Overall experience is great. We love the quality, energy savings and customization options.

5.0
Verified Homeowner
Justin, TX, on Jan 08, 2026

Both the builder and sa!we rep were outstanding. They answered all questions and addressed all concerns promptly with great attitudes.

4.9
Verified Homeowner

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less