Homebuilder Ratings & Reviews

Grand Homes Reviews

936 Homeowner Reviews Completed Feb 2025 - Aug 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jul 31, 2026

I feel like everyone I have worked with from grand homes through the entire process actually cares about us and that we love the house from sales through building through closing and even after closing people continuing to check in and answer any questions.

4.9
Verified Homeowner
Justin, TX, on Jul 29, 2026

Overall it was a great experience dealing with Grand Homes. We did have a rocky start with our builder changing in the middle of the build. [name removed] did a great job finishing out the home and getting it turned over to us.

5.0
Verified Homeowner
McKinney, TX, on Jul 28, 2026

Good staff

5.0
Verified Homeowner
Celina, TX, on Jul 28, 2026

It was great experience

4.5
Verified Homeowner
Irving, TX, on Jul 28, 2026

[name removed] did a great job with following up after we moved in to the house.

5.0
Verified Homeowner
Fate, TX, on Jul 27, 2026

1. Realtor checking in on us and providing updates was only done three times from contract to closing. 2. Need to provide more pictures with different angles (upstairs & downstairs) of the home building progress for long distance clients. 3. Charging to remove an item that the client does not want in the home style they picked. For example, our home had two islands in the kitchen. We chose to remove one because having two would make the space so small and tight. We were charged for removing the second island which I think makes no sense at all. We are removing and not adding so why charge for removal. 4. Extremely poor drainage work done on the outside of the home and yard overall. Both sides of our home is constantly and extremely muddy and we are unable walk comfortably. When the water sprinkler goes off, it’s worse and I can’t even imagine what it is gonna be like when it rains. 5. After we closed on the home, we were told there was gonna be a visit one week after we moved in. It’s already over a month, no visit. 6. The homeowners association needs improvement big time. Residents have been waiting for close to eight months for pool access and nothing has been done. Also, their response time is very very poor. 7. We have a broken water sprinkler that gushes out water. It was reported and up until now, no one has follow up, no one showed up.

4.8
Verified Homeowner
Heath, TX, on Jul 23, 2026

Not enough options for upgrades at the design center and some of the options were cheap. Very few lighting options and no options for better toilets (all are standard and no soft closing lids) overall, the people we work with were friendly, helpful, and responsive

4.8
Verified Homeowner
Wylie, TX, on Jul 20, 2026

I feel like some of the things like lights, fans can be included instead of seperate pricing as this is done by basic builder and their designs are better as well.

4.5
Verified Homeowner
Prosper, TX, on Jul 20, 2026

Consistent communication and follow up by builder (Zeke) and Mary (Sales)

5.0
Verified Homeowner
Wylie, TX, on Jul 20, 2026

Very good experience

4.7
Verified Homeowner
Wylie, TX, on Jul 18, 2026

The choices we made and the construction crew making them come true. Also being kept in the loop from start to finish. Great job!!!

5.0
Verified Homeowner
Prosper, TX, on Jul 15, 2026

The quality of the paint was not at the level of a premium home. It’s the worst I’ve ever seen. Undersized AC for the upper floor. The unit cannot keep up with the load and runs nonstop and never gets the temp below 75F. Other minor things that I trust would be taken care of as part of the warranty process.

4.2
Verified Homeowner
Plano, TX, on Jul 14, 2026

I have many things that need to be fixed but unfortunately not able to resolved.

2.2
Verified Homeowner
Prairie Ridge, TX, on Jul 14, 2026

We like the quick response to the issues we have had. We like we like the builders care and quick response to our concerns. We like and appreciate the care and diligence that the warranty representative ([name removed]) provided.

4.9
Verified Homeowner
Prosper, TX, on Jul 13, 2026

Marie did a great job with the assist on the deal to close home. She was fantastic. I’ll recommend her to new buyers because she cares about the customer not just a sales pitch. Overall the Grand home team including the builder were fantastic.

5.0
Verified Homeowner
Mansfield, TX, on Jul 12, 2026

The vision was there and the people were always helpful, unfortunately the subcontractors used made frequent errors (or did not show for repairs) that required further appointments that also did not fix problems. There is so much that is right, but you can't charge a premium price and not deliver a premium product.

3.0
Verified Homeowner
Prairie Ridge, TX, on Jul 11, 2026

The home is truly Grand in every way. Grand Home staffs and management are outstanding. They are very supportive from the beginning of the contract till closing.

5.0
Verified Homeowner
Rowlett, TX, on Jul 11, 2026

I really like the fact that so far any issues that have come up have been dealt with in a prompt manner. Our warranty rep, [name removed], has been very responsive to any of our request and needs. We are very pleased with our interactions with [name removed]. He is really good at what he does. One thing Grand homes can improve upon is the outdated back end infrastructure to stream line things. I feel like Grand homes is running on windows 98 operating software if you will. It would be nice if we can interact on a Grand Homes portal for all submissions, requests, updates, etc.

4.4
Verified Homeowner
Prairie Ridge, TX, on Jul 10, 2026

Grand home good builder this second homes I am going with grand home good warranty too

5.0
Verified Homeowner
McKinney, TX, on Jul 09, 2026

We love the experience from start to finish to present. It has been refreshing to work with everyone from sales Colby, , finance JT & Donna, Warranty, Deana. Lastly, Elwin has exceeded our expectations in the quality of the build and follow-ups. We appreciate our welcome to Texas.

5.0
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less