Homebuilder Ratings & Reviews

Grand Homes Reviews

1,161 Homeowner Reviews Completed Aug 2023 - Feb 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Celina, Tx, on Feb 19, 2025

Warranty repair manager is good

4.1
Verified Homeowner
Plano, Tx, on Feb 19, 2025

We've had the worst contract experience! From not getting accurate information about the house we're building, to getting the feeling you don't care about our business, and you'll sell the house whether we want it or not... and not responding to any of our emails regardless of who the emails were being sent to! The overall design experience was good. Even though we had a couple of items that were agreed on in the design but were never implemented, or were done in a different way that was agreed to. The building process was awful! We started with a really good initial meeting and very promising setup. But after that things started going downhill! From changing the builder a couple of times, to not listening to most of the directions or pointers that were discussed almost on a weekly basis especially towards the final phase of the build, which resulted in a delay in closing and having to go back after closing and fix many of these issues that were pointed out before!!

2.8
Verified Homeowner
Grand Prairie, Tx, on Feb 18, 2025

I like the grand home representative they all very professional and friendly.

4.9
Verified Homeowner
Celina, Tx, on Feb 17, 2025

Like - Responsiveness to fix issues arising in the home especially [name removed] he is very detail oriented and getting things done quickly .

4.8
Verified Homeowner
McKinney, Tx, on Feb 17, 2025

We appreciate the representative's responsiveness and quick resolution of our issues.

4.5
Verified Homeowner
Celina, Tx, on Feb 13, 2025

What I Liked: The overall design and layout of the home are beautiful, and the build quality meets expectations. The team was responsive throughout most of the process, and the final result reflects the vision we had.

5.0
Verified Homeowner
Plano, Tx, on Feb 11, 2025

Closing was not that great . The dates did not work With my work schedule. I was pressured to close since it was the end of the year . But I was still under the 5 day period of notification. I was told penalty fee etc . So the excitement of new home was not there . I came just signed and left back to work and took keys 3 days later .I was made to rush to sign documents and get done asap as it was going to be past Dec 31st. They could have accommodated closing better . The shutters in front of my house were not painted even after closing . So family pic infront of house , I could not share with family and friends . I had to hide / edit pic of that part of house . So that aspect busted the family excitement . It is what it is . [name removed] was excellent , [name removed] was awesome . They did a great job . I appreciate their commitment and hardwork .

4.5
Verified Homeowner
Mansfield, Tx, on Feb 11, 2025

Very good home warranty agent

4.9
Verified Homeowner
Wylie, Tx, on Feb 11, 2025

You have lied to me through out the process and Handed over the home with crocked Media room, Did not pay for my rent even after promising. You guys played on the fact that I have no where else to go and my daughters school has started and I already delayed by talking to school administration for 20 days and kept delaying. I have major problems with HVAC system which are failed city inspection multiple times and I am not even sure how it passed inspection, it cools and heats un evenly through out the house even now.

0.5
Verified Homeowner
McKinney, Tx, on Feb 09, 2025

After closing was completed, there was no form of communication from Grand Homes. No messages / calls were made to communicate picking up of house keys or post box keys.

4.1
Verified Homeowner
Rockwall, Tx, on Feb 06, 2025

We were disappointed in the entire experience. Not only would we never buy another “Grand Home” or recommend it to anyone. We make it a point to share our negative experience with anyone we can.

1.7
Verified Homeowner
Grand Prairie, Tx, on Feb 06, 2025

Collaboration with customers

5.0
Verified Homeowner
Midlothian, Tx, on Feb 05, 2025

I have loved the immediate attention to any issues and quick return of calls for questions on connecting with local services in the area.

5.0
Verified Homeowner
Justin, Tx, on Feb 05, 2025

I love the quality and the unique elevations

5.0
Verified Homeowner
McKinney, Tx, on Feb 04, 2025

[name removed] is great and does an excellent job making sure any issues that arise are well taken care of

5.0
Verified Homeowner
Rockwall, Tx, on Feb 03, 2025

everything was great!

5.0
Verified Homeowner
Prosper, Tx, on Jan 31, 2025

I liked the overall quality of the home and how grand pays special attention to the overall effeciency. What I did not like is that every thing was rushed into, fro the contract to drawings to finalizing thing, there was not much time to think

5.0
Verified Homeowner
Parker, Tx, on Jan 31, 2025

One of the main reasons I appreciate Grand Homes is the professionalism consistently exhibited by everyone involved, from the initial sales agent to the design studio, the builder, and the warranty representative. Each team member has shown a high level of expertise and attention to detail, which has made the entire process smooth and reassuring. I can trust Grand Homes to always address any issue that arises, offering at least one viable solution, and ensuring I feel confident in the quality of their work and customer service.

5.0
Verified Homeowner
Celina, Tx, on Jan 31, 2025

We bought 3 homes throughout our lives and this is being by far the most smooth and professional people to deal with during the house building process. [name removed] our project manager did a great job in communication us and made very simple for us to understand the whole process. [name removed] at the design center was create in helping us picked our whole design. [name removed] was a delight to work with. We thank you all and look forward to our new home and privacy at the corner lot.

5.0
Verified Homeowner
Mansfield, Tx, on Jan 29, 2025

How the issues were resolved

5.0
Verified Homeowner

Builder Profile

Grand Homes logo

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less