Homebuilder Ratings & Reviews

Grand Homes Reviews

979 Homeowner Reviews Completed Sep 2024 - Mar 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Mansfield, TX, on Mar 14, 2026

Quick and efficient response, my problem s solve very quick. As for now I can't complain.

4.9
Verified Homeowner
Wylie, TX, on Mar 10, 2026

cheap toilets I was expecting kholer and Small Bathroom Vanity should be standard size

4.5
Verified Homeowner
Rowlett, Tx, on Mar 09, 2026

They are really helpful When I have question and concern.

5.0
Verified Homeowner
McKinney, TX, on Mar 06, 2026

Everything was smooth

5.0
Verified Homeowner
Celina, TX, on Mar 06, 2026

The attention to detail and commitment to put me, the customer, first.

5.0
Verified Homeowner
Mansfield, Tx, on Mar 05, 2026

I love community

4.9
Verified Homeowner
Rowlett, TX, on Mar 05, 2026

Overall everything is great .

5.0
Verified Homeowner
Heath, Tx, on Mar 04, 2026

Some issues never resolved. Despite putting in a French drain every time it rains just a little bit my side backyard is flooded several inches and it takes days for the water to drain. Lot not properly graded or drainage put in

2.0
Verified Homeowner
Forney, Tx, on Mar 04, 2026

The first class customer service.

4.8
Verified Homeowner
Wylie, Tx, on Mar 03, 2026

We loved the people we worked with! From [name removed] to [name removed] to [name removed] to [name removed] and [name removed], every representative we had from Grand Homes truly was helpful in the process of making our dream home. We have loved our customizations and the options that were available to make it our own. We are overall very happy with our new home.

4.5
Verified Homeowner
Midlothian, TX, on Mar 03, 2026

Not being able to add a double front door at design center. Told it had to be done at contract. Sales rep didn't tell us about that or pot filler.

5.0
Verified Homeowner
Rowlett, TX, on Mar 03, 2026

Grand Homes may look NICE, but there is some quality issues. Should have a better testing and quality checks before delivering the home to customers. Big issue with the house not being airtight and not deep cleaned on deliver. Could have better caulking through-out (looks sloppy). I like that the builder will try to work with me to fix the issues.

4.2
Verified Homeowner
Celina, TX, on Mar 02, 2026

I liked the whole process. From the sales agent [name removed] to Will the builder who was exceptional!

5.0
Verified Homeowner
McKinney, TX, on Feb 27, 2026

I like grand home meet timeline.

4.9
Verified Homeowner
Heath, TX, on Feb 24, 2026

What we liked about the process was when we had issues, the team was eager to try and help us resolve the issues. They were abke to present favorable solutions to us. At the same time issues that did arise could have been avoided at the design center phase. There were things we were not told that had we been been told, we would have made different decisions. The design center aspect in my opinion is flawed and needs to be looked into. The customer service element was good, but the process definitely could use improvement

4.7
Verified Homeowner
Justin, TX, on Feb 23, 2026

Toward the end of our home’s completion, we experienced several issues with the builder, [name removed]. However, once we contacted Grand, [name removed] promptly stepped in to address all of our concerns. He personally walked through our home with us, alongside [name removed], the Warranty Manager, to ensure every issue was thoroughly identified. Both of them were clearly committed to making sure we were completely satisfied, and they worked diligently to see that all of our concerns were handled promptly, professionally, and to our satisfaction.

5.0
Verified Homeowner
Prairie Ridge, TX, on Feb 20, 2026

This is my second home i build from grand home they good builder and good costumer service I am highly recommend to anyone looking new home

5.0
Verified Homeowner
Frisco, TX, on Feb 20, 2026

Like the customer service. Dislike the finishes, they were messy and not fine detailed

4.7
Verified Homeowner
Frisco, TX, on Feb 18, 2026

The entire process of selecting the model we liked, signing the contract, building the house, and closing was very easy. The entire Grand Homes team was a pleasure to work with and incredibly helpful

4.7
Verified Homeowner
Celina, TX, on Feb 17, 2026

Our experience with Grand Home was positive. We had been waiting for 2 years to get a lot and we loved Grand Home’s design. I greatly appreciated the professionalism and responsiveness of the team throughout the process—from signing the contract to move-in. The clarity of communication and timely updates made the process much smoother and less stressful. What we liked most was how Ms. [name removed] helped us tremendously, patiently answering all our questions after our sales representative, Ms. [name removed], left the company. [name removed] came to our rescue every single time—from the Design Center to the final handover. Another key person, Mr. [name removed], the builder, promptly addressed any concerns we raised and fixed them right away. One area for improvement would be at the Design Center. Our design coordinator seemed inexperienced and sometimes rushed us through choices, making it challenging to select what we truly wanted. We were also not satisfied with the kitchen quartz we upgraded for $8,000, as the installed quality was the lowest available in that category. We recommend reviewing this with your vendor to ensure buyers receive the upgraded product as promised. We also greatly appreciate our closing coordinator, Ms. [name removed], for extending the closing date by one month when we faced challenges with our previous lender. Overall, we are very satisfied with our purchase and would recommend Grand Home to others looking for a well-managed home buying experience.

4.5
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less