Homebuilder Ratings & Reviews

Grand Homes Reviews

1,006 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Plano, Tx, on Sep 30, 2025

The home wasn’t build as i trusted the builder, I need to move in quick so i have no choice, if i have choice i wouldn’t close the house until it fix the issue .Home wasn’t clean still caulking all over floor and bathroom, Walls outside front entry , the Garage floor are totally mass, There are 10 more issues no GFCI in bathroom!

3.4
Verified Homeowner
Forney, Tx, on Sep 29, 2025

I`m very impressed the attention to detail, with all communications. Everyone is very professional and responsive.

5.0
Verified Homeowner
Wylie, TX, on Sep 26, 2025

I like the transparency and like how much time to build . Sales person is knowledgeable and worked hard to get custom changes approved and discussed quickly. Builder also walked us through all the home building phases from initial design till any issues post closing.

4.6
Verified Homeowner
Grand Prairie, Tx, on Sep 25, 2025

Prices are negotiable, and lots of discounts are offered!

5.0
Verified Homeowner
Grand Prairie, Tx, on Sep 25, 2025

I love the people and how willing everyone is to work with me with timing and selections. Dislike inflexibility with some modifications to the home.

5.0
Verified Homeowner
Justin, TX, on Sep 25, 2025

Easy and quick with less hassle. Met expectations what we wanted. Friendly customer service

5.0
Verified Homeowner
Grand Prairie, Tx, on Sep 25, 2025

Good service and communication

4.5
Verified Homeowner
Rockwall, TX, on Sep 22, 2025

Great service from contract through move-in.

4.9
Verified Homeowner
Midlothian, Tx, on Sep 22, 2025

I like all the customer service they provided. No dislikes

5.0
Verified Homeowner
Mansfield, Tx, on Sep 20, 2025

I like the home interior design, attended promptly to my complaints.

4.8
Verified Homeowner
Rockwall, TX, on Sep 17, 2025

I appreciated the honesty and professionalism from [name removed] and [name removed] (the builder). I worked with [name removed] and [name removed] primarily and i am more than impressed with their quick response time, ability to explain difficult concepts, weekly updates with me, assuring me about timelines, and just being an overall Ambassador for Grand Homes during their entire work with me. I am thankful and happy for the professional and accommodating conduct of these two folks during the entire contracting and building process.

5.0
Verified Homeowner
Corinth, Tx, on Sep 15, 2025

Depending on the stage and who you were dealing with, the experience was inconsistent. Initially, the sales person was very friendly, knowledgeable and helpful, the construction manager was always responsive. The house was overpriced and when it didn't appraise for the price we were paying, GH didn't give a rip. The base prices were reduced on the website, but we didn't get any type of discount.

4.1
Verified Homeowner
Rockwall, Tx, on Sep 15, 2025

Love the Customer service

5.0
Verified Homeowner
Justin, TX, on Sep 12, 2025

N/A. I am very statisfied.

5.0
Verified Homeowner
Midlothian, TX, on Sep 12, 2025

The [name removed], [name removed], absolutely made the entire thing an awesome experience for us. All house builds have issues, so we expected at least a few things to pop up, but HOW they’re handled is key. [name removed] took care of us every step of the way. He was on top of every little thing and really felt like an advocate for us. We can’t say enough good things about him and his work ethic. Incredible.

5.0
Verified Homeowner
Justin, TX, on Sep 11, 2025

I disliked two things 1. Ordinary chandeliers 2. Hot water tank installed at attic.

4.9
Verified Homeowner
Mansfield, TX, on Sep 10, 2025

I want to thank [name removed] and [name removed] for doing their best to make sure we were satisfied. Our biggest heartache was the extended covered back patio which we didn’t get. Also we would recommend that Grand provide more shelving in the closets.

4.5
Verified Homeowner
Midlothian, TX, on Sep 10, 2025

We loved how our builder and sales rep carried us along the entire process, were very responsive and sought to address any issue we encountered

4.7
Verified Homeowner
Rockwall, Tx, on Sep 08, 2025

The warranty guy [name removed] has been great to work with. The second Builder [name removed] was also great to work with.

4.7
Verified Homeowner
Justin, TX, on Sep 08, 2025

Everyone we dealt with was friendly, helpful and professional. [name removed] and [name removed] were outstanding.

4.9
Verified Homeowner

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less