Homebuilder Ratings & Reviews

Grand Homes Reviews

993 Homeowner Reviews Completed Jul 2024 - Jan 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Corinth, TX, on Jan 12, 2026

Overall experience is great. We love the quality, energy savings and customization options.

5.0
Verified Homeowner
Justin, TX, on Jan 08, 2026

Both the builder and sa!we rep were outstanding. They answered all questions and addressed all concerns promptly with great attitudes.

4.9
Verified Homeowner
Celina, TX, on Jan 07, 2026

[name removed] the contractor made it easy for me to work thru the issues I faced. Only problem, with overall was once I made a decision it was very difficult going back as they said for everything was done with city approval. Thngs like 5.1" sound on the living room which I wanted to do it after the design center appointment, they refused doing that change. Also, the credit given to me was taken back when it took time for me to close due to market being slow in delaying my home to sell before I buy. It took a month extra for me to close. The credit of 6000$ was taken back. Overall, we love our new home.

4.7
Verified Homeowner
Justin, TX, on Jan 07, 2026

I really appreciated the quality of the homes, the attention to detail in the design, and the variety of customization options. The initial buying process was smooth, and the staff was professional. Communication during later stages could be improved, but overall it was a good experience.

5.0
Verified Homeowner
Rowlett, Tx, on Jan 07, 2026

I have enjoyed working with [name removed], [name removed] & [name removed] through the rebricking process. When I first brought up our situation, they all took our matter extremely serious from day 1.

5.0
Verified Homeowner
Rockwall, Tx, on Jan 06, 2026

Late response

3.6
Verified Homeowner
Rockwall, Tx, on Jan 06, 2026

AAAA

4.7
Verified Homeowner
Rockwall, TX, on Jan 06, 2026

Before Purchasing the house: [name removed] the realtor was amazing. She was patient and guided me through the process. While Purchasing, the builder "[name removed]".....great guy to work with. Very down to earth and ready to help. Post Purchase: [name removed] the warranty person..has responded swiftly to any concern raises. Overall, the experience has been top-notch

4.9
Verified Homeowner
Plano, Tx, on Jan 05, 2026

just not same quality as previous builders I worked or stayed with

1.7
Verified Homeowner
Celina, Tx, on Jan 04, 2026

Follow up

3.6
Verified Homeowner
Fate, TX, on Jan 02, 2026

Overall, my experience was great from start to finish; especially the floorplans/designs offered as they were more to my liking than those offered by the many other builders i considered. I also appreciated the timely and positive communication. It is also important to recognize [name removed] for all her effort and ability to overcome the challenges i had with the previous contract i had with Grand Homes in another community where they did not want to honor the contract price. [name removed] did a great job turning that negative experience into a positive one. Overall, i am please with the build quality and finish of my new home. As for dislikes, the water supply lines and dryer 220v outlet in the laundry room were several inches above cabinet/counter height making it impossible to add cabinets/counter to the laundry room which seems like an oversight which is very frustrating. Also, the starter step on my staircase has a shorter run than the other steps which makes it awkward especially coming down the stairs.

4.7
Verified Homeowner
Corinth, TX, on Dec 31, 2025

Overall experience with build process and communication went well. Some things like Landscaping is not good. Some issues with HVAC but got resolved with warranty.

4.6
Verified Homeowner
McKinney, TX, on Dec 31, 2025

My purchase experience started positively, particularly during the early contract and design phases. However, there were significant issues that affected my trust in the process. I initially agreed to a home price of 777k plus 20k in design selections with my sales consultant, [name removed]. The following day I was informed that the sales team had been using an outdated price sheet for over a month, something even the sales supervisor, [name removed], did not flag, and the price was revised to 793k. Although I proceeded with the purchase because I had already invested considerable time and effort in design and structural planning, the situation felt misleading and not aligned with ethical business practices. The build and move-in phases were also far more challenging than expected. There were multiple quality issues, miscommunications, and situations where commitments were not followed through without repeated escalation. I often felt I had to personally monitor details rather than trusting the process, which created unnecessary stress during what should have been an exciting milestone. My interactions with [name removed] were especially difficult. His communication style came across as dismissive and unprofessional, and at times I felt disrespected during walkthroughs and issue discussions. This added emotional stress to an already challenging experience. In contrast, [name removed] has been outstanding to work with. He is professional, responsive, respectful, and consistently solution-oriented. He restored confidence in the process when issues arose, and I genuinely appreciated his support and commitment to doing the right thing. If my project had been managed by [name removed] from the beginning, I believe the experience would have been significantly smoother. Despite the challenges, I would consider purchasing from Grand Homes again if I were assured of working with a builder like [name removed], whose professionalism and accountability reflect the standard I would expect from the brand.

2.9
Verified Homeowner
Plano, TX, on Dec 30, 2025

We truly appreciated how smooth and well-guided the entire process was. The staff was friendly, responsive, and always ready to answer our questions. The move-in experience was exciting and well-organized. If anything, the only challenge was waiting; we were just so eager to move into our new home! ??

5.0
Verified Homeowner
Irving, TX, on Dec 30, 2025

We have only lived in our newly built home for 3 months and things are falling apart. Less quality materials were used in the building of the home. For a very expensive home like this shouldn't have such issues within 3 months. Prior to closing, we noticed issues with the drainage system infront of our building which we did bring to the attention of grand homes multiple times. Till date, that has not been resolved and focus is just on putting temporary fixing instead of dealing with the main issue.

0.7
Verified Homeowner
Irving, TX, on Dec 30, 2025

Not a great experience at the center in North Dallas

4.6
Verified Homeowner
Mansfield, TX, on Dec 30, 2025

There isn’t much shelving in the closets for the home of the value

5.0
Verified Homeowner
Mansfield, TX, on Dec 27, 2025

The supervisor [name removed], the builder [name removed] and Sales representative [name removed] are working with us to resolve issues but there are so many issues with the house due to poor workmanship and rushing to close before Thanksgiving so the house is not what we expected as Grand Homes quality we expected from Grand Homes. We have not moved in yet, but there are already cracks and holes in the garage and driveway. We are willing to share photos or have the issues reviewed in person.

3.9
Verified Homeowner
Midlothian, Tx, on Dec 27, 2025

Like : [name removed] and the warranty team is very prompt to attend to any issue I raised

4.2
Verified Homeowner
Rowlett, TX, on Dec 26, 2025

closing process needs to be improved, GH should arrange a session with customer during mid of the contract so they are aware of all the upcoming expenses. Also customers should be given realistic timelines(For me during contract signing build time was mentioned 8-9 months minumum so i was arraning money accoridingly my expected closing was @March 2026 but GH was able to complete the house in just 5 months which put a pressure on me to close without much support from GH. This is gap is communication, even GH communicate regular updates to customers about the progress it does not give them enough time to arrange money as people have plans. So suggestion is to give realistic closure timelines and stick to it. Thanks for understanding Happy new year

4.4
Verified Homeowner

Builder Profile

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With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less