Homebuilder Ratings & Reviews

Grand Homes Reviews

1,039 Homeowner Reviews Completed Apr 2024 - Oct 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Parker, Tx, on Oct 16, 2025

Overall experience

5.0
Verified Homeowner
Rockwall, TX, on Oct 12, 2025

I did not like having to paint the house because only flat paint options were available. I did not like quality of sod. Everything else was and is great.

4.6
Verified Homeowner
Rockwall, Tx, on Oct 11, 2025

The build quality is poor at best. Electricians, plumbers, “dry-wallers,” painters, etc. were absolutely unskilled and unprofessional. I could write a novel about our negative experience with this build.

2.3
Verified Homeowner
Rowlett, TX, on Oct 09, 2025

Quality construction was the most I liked.

4.5
Verified Homeowner
Rockwall, Tx, on Oct 08, 2025

I not happy with the condition of the landscaping preparation prior to the install of the sod. I have to have the yard leveled due to the bad grading. I was not happy with the framing crews as they just slapped stuff together - for a 'higher end home' one would think Grand Homes would have high standards for their subcontractors. We were very involved during the building process and had their lack of respect towards the end product was sub-standard. We have had a number of issues that have been resolved (great response by the warranty manager - [name removed]), we very much liked our sales associate and builder ([name removed]). Overall, we like our home, even though there are thing that are an irritation. Ask about the value, I would reconsider using Grand Homes again. The one aspect where you shine was our ability to customize. I seem to me that over all there was 'nickel and diming' to get the quality of a higher end builder.

4.4
Verified Homeowner
Mansfield, Tx, on Oct 05, 2025

I love they design thanks Grand Home

5.0
Verified Homeowner
Frisco, TX, on Oct 04, 2025

Excellent service was provided by both [name removed] and zeek [name removed]. Been extremely helpful throughout. Would recommend these two to anyone they deliver what you ask for.

5.0
Verified Homeowner
Parker, TX, on Oct 03, 2025

[name removed] was by our side through the entire process. Organized, communication, and fulfilled all of our requests with such patience and kindness. He is an asset to your team.

5.0
Verified Homeowner
Frisco, Tx, on Oct 03, 2025

I delighted experience with the customer support counterpart and willing to hear and work with us

4.8
Verified Homeowner
Mansfield, Tx, on Oct 03, 2025

I had an outstanding experience with Grand Homes, and I couldn’t be happier with the service and quality they delivered. What truly set this experience apart were the incredible people I worked with [name removed], [name removed], and [name removed]. [name removed] was incredibly knowledgeable and guided me through every step with patience and clarity. [name removed] brought a level of professionalism and attention to detail that made the entire process seamless. [name removed]'s dedication and responsiveness made me feel truly valued as a customer. Thanks to their combined efforts, I rated Grand Homes so highly. They made what could have been a stressful experience feel smooth, exciting, and rewarding. Highly recommend!

5.0
Verified Homeowner
Prosper, TX, on Oct 02, 2025

Whole process was very smooth

5.0
Verified Homeowner
Rockwall, Tx, on Oct 02, 2025

I like the quality of the house built. Not like dislike. Kind of upset due to the missing details still pending to fix from builder

3.9
Verified Homeowner
Parker, TX, on Oct 01, 2025

We are totally satisfied with everything

5.0
Verified Homeowner
Plano, Tx, on Sep 30, 2025

The home wasn’t build as i trusted the builder, I need to move in quick so i have no choice, if i have choice i wouldn’t close the house until it fix the issue .Home wasn’t clean still caulking all over floor and bathroom, Walls outside front entry , the Garage floor are totally mass, There are 10 more issues no GFCI in bathroom!

3.4
Verified Homeowner
Forney, Tx, on Sep 29, 2025

I`m very impressed the attention to detail, with all communications. Everyone is very professional and responsive.

5.0
Verified Homeowner
Wylie, TX, on Sep 26, 2025

I like the transparency and like how much time to build . Sales person is knowledgeable and worked hard to get custom changes approved and discussed quickly. Builder also walked us through all the home building phases from initial design till any issues post closing.

4.6
Verified Homeowner
Grand Prairie, Tx, on Sep 25, 2025

Prices are negotiable, and lots of discounts are offered!

5.0
Verified Homeowner
Grand Prairie, Tx, on Sep 25, 2025

I love the people and how willing everyone is to work with me with timing and selections. Dislike inflexibility with some modifications to the home.

5.0
Verified Homeowner
Justin, TX, on Sep 25, 2025

Easy and quick with less hassle. Met expectations what we wanted. Friendly customer service

5.0
Verified Homeowner
Grand Prairie, Tx, on Sep 25, 2025

Good service and communication

4.5
Verified Homeowner

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less