Homebuilder Ratings & Reviews

Grand Homes Reviews

1,167 Homeowner Reviews Completed Sep 2023 - Mar 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Justin, Tx, on Mar 28, 2025

Overall experience from start to finish was great. One thing to improve upon is communication from Grand lending prior to final walk of the property to get a head start on loan discussion to avoid last minute run arounds.

4.6
Verified Homeowner
Irving, Tx, on Mar 28, 2025

The whole process. From a pushy sales rep to the sales rep changing and not being informed. Contract builder being changed mid of building my home. Little care to the paint job and caulking of the inside of the house. Poor quality engineered wood flooring that rusts prior to even moving. Broken tile going unnoticed. Lack of follow up. Grand home lender telling me last min that they cannot approve my loan after consistent emails and calls and passing me off to someone else (thankful that at least that person was responsive and knew what he was doing). Took forever to get my keys on move in day even though they chose the closing date and time. Home wasn’t even cleaned by the time I got my keys, cleaners were still in the home. Total disappointment esp when I’ve always dreamed of buying a grand home since I was a teenager and I went into a model home. The quality has went down tremendously.

0.9
Verified Homeowner
Irving, Tx, on Mar 27, 2025

I loved everything had a great experience!

5.0
Verified Homeowner
Celina, Tx, on Mar 27, 2025

Great customer service

5.0
Verified Homeowner
Rockwall, Tx, on Mar 26, 2025

Everyone was extremely Accessible and answered all our questions. If [name removed] said something was going to happen, he kept his word.

5.0
Verified Homeowner
Rockwall, Tx, on Mar 26, 2025

I wish I had better experience at design center because me and [name removed] agreed on some second kitchen cabinets but those weren't added to the PSA and I thought they were but at the design center, I got know that i'll have to pay $1800 to get those cabinets. Even [name removed] told design center about it that there is miscommunication and design center girl emailed her boss but my request was denied and I ended up paying for it. Which wasn't my fault. Also, when you building new home there should be more options or suggestions for little details you could miss and it's really hard to get it done later on.

4.5
Verified Homeowner
Corinth, Tx, on Mar 25, 2025

I recently purchased a new-build home through Grand Homes, and my experience with the physical home itself was very positive. The process from contract to move-in was smooth, and I appreciated the transparency and professionalism of the builders. The home’s quality met my expectations, and I felt that Grand Homes handled the construction and design process well. However, a major issue in my experience was the financial aspect, particularly dealing with the lenders during the closing process. The communication was unclear, and at times, conversations felt unprofessional and even rude. This made what should have been an exciting time unnecessarily stressful. Unfortunately, this negative experience with the lenders overshadowed an otherwise smooth home-buying journey. I would recommend Grand Homes for their quality and transparency in the building process, but I would advise future buyers to be cautious and prepared when dealing with the financial side of the purchase.

3.8
Verified Homeowner
Grand Prairie, Tx, on Mar 25, 2025

Costs, prices, and interest rates.

4.5
Verified Homeowner
Grand Prairie, Tx, on Mar 24, 2025

Customer service as always was exceptional

4.8
Verified Homeowner
Rowlett, Tx, on Mar 20, 2025

My first builder was terrible, his name is [name removed], the house had multiple problems

3.6
Verified Homeowner
Rockwall, Tx, on Mar 18, 2025

disliked selecting all internal upgrades in a single day and being pressured to commit quickly. Dislike no flexibility in making changes past the design center date. We trusted some verbal commitments or statements from Grand employees that turned out to be inaccurate. The positive thing has been the assistance we have received with defects we have found since closing. [name removed] has been great (though he was not our builder) if we have concerns with contractors at other building sites and [name removed] has been wonderful to work with post close which is the main reason for the overall scores of 8 instead of a much lower score given how disappointed we were in many of the errors and mistakes before closing.

4.3
Verified Homeowner
Justin, Tx, on Mar 16, 2025

My issue was promtly escalated and taken care. I would like to thanks [name removed] who was always available to help and guide through the process. Her effort is tremendous and deserves huge appreciation. She always assured us to take care of our concerns. Thanks a lot. ??Thank you Grand Homes.

5.0
Verified Homeowner
Rockwall, Tx, on Mar 13, 2025

Everything was great. Although I was a little disappointed in [name removed] not returning phone calls or texts. He seemed very attentive initially, but after a few phone calls and texts he disappeared. On the other hand [name removed] was GREAT! Super attentive and professional.

5.0
Verified Homeowner
Rockwall, Tx, on Mar 13, 2025

professionalism, courteousness, attention to my wife and my expectations. Mr. [name removed] and [name removed] was very professional and always made sure that we were satisfied with their product.

4.9
Verified Homeowner
Midlothian, Tx, on Mar 13, 2025

This experience was amazing! This is my 4th new construction and this was my best experience by a LONG SHOT. MK, [name removed], and [name removed] were/are exceptional. [name removed] was a huge blessing to me as he truly cares and is passionate about getting the job done right. Still til this day [name removed] remains a valuable resource for anything needed regarding the home if I was to have any questions, I am truly thankful for him. [name removed] is great to work with. Very quick to respond and get things taken care of. After [name removed] handed me off to [name removed], [name removed] has continued my great experience with Grand. Grand Homes comes second to none!

5.0
Verified Homeowner
Little Elm, Tx, on Mar 12, 2025

Poor quality construction materials used for house over $1M. Garage can't even fit a normal car, which is ridiculous. Grand Homes never share exact measurements upfront.

2.3
Verified Homeowner
Little Elm, Tx, on Mar 10, 2025

The initial purchase decision was well handled. But the loan process, rate lock and closing was very mishandled due miscommunication between the loan officer and the grand homes office staff because of which I had to go through the process of paying penalty of rate lock vs choosing the worse rate, extension of closing and several very anxious calls and meetings with the team to bring them together. [name removed] and [name removed] were helpful and patient with the process. I just wished that the mortgage side and the grand home side would have worked together to avoid the unnecessary complication that arouse with closing and mortgage. The hands on maintenance and construction team namely [name removed] has been very helpful at each and every step, very prompt, responsive and present with fixing every mechanical and structural issues. It has been a great relief to have such kind of support from grand homes for the initial move in. Thank you !

4.6
Verified Homeowner
Frisco, Tx, on Mar 08, 2025

Staff were professional, kind, attentive. In particular [name removed] was tremendously gracious, and helpful throughout the process.

4.9
Verified Homeowner
Corinth, Tx, on Mar 07, 2025

Everything was good. Especially like to take a moment to thank builder [name removed], who guided us through each steps and co-ordinates stuffs for us. Also, his professionalism in work and work ethics made us confident that Grand home will do everything in their power to make our lives better with our home in future.

5.0
Verified Homeowner
McKinney, Tx, on Mar 07, 2025

Customer Service is good with Grand Homes.

4.9
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less