Homebuilder Ratings & Reviews

Grand Homes Reviews

1,090 Homeowner Reviews Completed Feb 2024 - Aug 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Midlothian, Tx, on Aug 19, 2025

Communication has been clear and everyone very friendly from the beginning

5.0
Verified Homeowner
Parker, TX, on Aug 19, 2025

Uncertainity to know exact Closing Date.

4.8
Verified Homeowner
Grand Prairie, Tx, on Aug 19, 2025

Fast response, quality work

5.0
Verified Homeowner
Celina, Tx, on Aug 18, 2025

I disliked the deceptive practices of the agent Ms. [name removed] who had us signed an agreement to purchase a lot we wanted but because she failed to act promptly to seal the deal (2weeks delayed) she stated she was too busy to process the paperwork, so another agent put the property under contract. Because of the unprofessionalism, I went to another Grand Home agent at your Corinth location. But [name removed] begged and pleaded with us to give her another chance, so my husband did as she promised things would be better. However, things didn't get any better, in fact things begin to slip and decline further. We chose another property she recommended after the first fell by her hands, suddenly the first lot became available. Meanwhile, the property she suggested had drainage problems with the potential of erosions problems, and of course she withheld this valuable information and had she disclosure that information, we would have chosen a different lot. I was extremely disappointed and no longer trusted the process with [name removed]. [name removed] constantly missed communicated information to us and about us to the builder [name removed]. The first meeting with [name removed], he stated, " he was told that we may not be getting the house." [name removed] told him that knowing we had put 80 thousand cash dollars of our money down at this point. When i spoke to Ms. [name removed] regarding these issues she became angry and hostile on the phone because i addressed my concerns. Another, emotional melt down from her I was no longer willing to appreciate from melissa, so i requested that she transfer us to another agent that we could work with without the verbal disrespect. [name removed] the builder was not willing to answer any of our questions regarding the first and second pre-walk through inspections and nor was he willing to provide any information. While at the first day of the walk through, we had informed [name removed] that we had paid $1000.00 to have the sockets to be placed under the cabinets and not in the title. We also had acknowledged that I had agreed her him to change the location of placement. but we told him that the end result of the work he had done, didn't equal the value of the $1000.00. So, we suggested that he replace the pendant light that was hanging to close to the kitchen island, he refused and told us "If we want that, to do it ourselves," When we noticed a large lump in the cabinet facing in which we asked it to be removed, [name removed] became argumentative and angry. At that time, we requested to speak to [name removed] supervisor and again he refused. It was in that moment; I told my husband we would not be closing until we spoke to a supervisor. On the second day of walk through, Mr. [name removed] showed up, he wasn't introduced as the supervisor but was very pleasant. I was displeased that [name removed] (the builder) wanted to pay more attention to a tree that i noticed but was dismissive and argumentative about the more serious matters i.e. The unbalance, unlevel floors, cracking sounds in floors, deep bow in walls, walls not painted properly, garaged floor with so many damaged holes and black motor oil stains in different places in which we reported on the first walk through day. After the first evaluation and only then, were our voices taken seriously. I think that it's because your organization strive on excellence, professionalism, high quality, best workmanship and the production of the most beautiful Grand Home. We are extremely pleased that Mr. [name removed] is one of the greater assets within your organization. He and a female (sorry i can't remember her name) they both was approachable, active listeners. understanding and they were able to resolve the most serious problems, and we accepted their plans and recommendations for those i.e. cracking floors, walls cracks to be given more time to adjustment and settling around the eleventh month. Inregards to referring friends or family to the product and purchase of a Grand Home, ask me again after the eleventh month. Sincerely Mr, & Mrs. [name removed]

3.2
Verified Homeowner
Mansfield, TX, on Aug 18, 2025

Grand Home needs to hire better contractors.

1.7
Verified Homeowner
Justin, TX, on Aug 16, 2025

Some Issues at design center

4.6
Verified Homeowner
Fate, TX, on Aug 15, 2025

I loved the communication with [name removed] and [name removed]. Outstanding job!

5.0
Verified Homeowner
Rowlett, TX, on Aug 14, 2025

They working hard very good

4.9
Verified Homeowner
Rockwall, Tx, on Aug 14, 2025

From signing the contract to Design center to construction to Finish, everything has been great. [name removed] is an amazing sales person. [name removed] is an amazing contractor. The warranty department has been amazing so far. Always attending with issues i have had since moving with immediate action.

5.0
Verified Homeowner
McKinney, Tx, on Aug 14, 2025

[name removed] is always willing to help even months after our closing date

4.7
Verified Homeowner
Rockwall, Tx, on Aug 13, 2025

They made drive not very good

3.4
Verified Homeowner
Prosper, Tx, on Aug 12, 2025

I would love to work with builder [name removed] in future as well.

4.0
Verified Homeowner
McKinney, Tx, on Aug 07, 2025

[name removed] for warranty has been great to work with taking care of all of our issues

5.0
Verified Homeowner
Parker, TX, on Aug 06, 2025

[name removed] is great guy. Lot of respect for him. In the beginning there were road bumps as there was different builder. However as soon as [name removed] came on board, things got really smooth. He is such a genuine and honest person. Always understand your concern and try his best to address them. If I will buy Grand home again, I will make sure he is builder. [name removed] is Awesome too. She went beyond and above to help. She is dedicated and spend lot of time to help you. [name removed] at design center wonderful. And absolutely [name removed] is great guy. He was really involved in taking care of issues before closing. He is very knowledgeable.

5.0
Verified Homeowner
Corinth, TX, on Aug 05, 2025

From start to finish, everything about the purchase experience went smoothly and was handled professionally. What stood out the most was "[name removed]", who consistently went the extra mile and quickly resolved any issues that came up. I also want to highlight "[name removed]", who was always available to answer any questions and made sure we felt supported throughout the process. Both made the experience stress-free and enjoyable.

5.0
Verified Homeowner
Midlothian, Tx, on Aug 05, 2025

The quality is not the best. I have had issues with door locks, plumbing which is a problem with no solution at sight, the finishing materials are NOT GREAT at all

4.0
Verified Homeowner
Justin, TX, on Aug 05, 2025

I really loved all the service from grand home from contract through move in .

5.0
Verified Homeowner
Midlothian, Tx, on Aug 02, 2025

They are very helpful with everything!

5.0
Verified Homeowner
Rowlett, Tx, on Aug 01, 2025

Completion of punch list items prior to closing. Follow-up on multiple pre-close items still lingering two months after closing.

4.0
Verified Homeowner
Heath, TX, on Aug 01, 2025

The entire experience has been horrible and continues to be horrible, even after move-in as we continue to find numerous things that were done incorrectly or not completed with the home, and even the workmanship of “warranty” work is terrible and unreliable. The only pleasantries have the experience have been our sales rep [name removed] and closing coordinator we communicated with, [name removed].

1.6
Verified Homeowner

Builder Profile

Grand Homes logo

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less