Homebuilder Ratings & Reviews

Grand Homes Reviews

1,118 Homeowner Reviews Completed Dec 2023 - Jun 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Parker, Tx, on Jun 21, 2025

Builder was awesome. Very thorough and on top of every aspect of the build.

4.9
Verified Homeowner
Rowlett, Tx, on Jun 20, 2025

There was a strong lack of communication about specific contract questions, often up until the last moment, that isn't a pleasant experience when asking questions about closing etc. Additionally, there was an electric outlet that was exposed to water somehow on the outside which caused a breaker to trip, that wasn't ideal but not the end of the world.

4.6
Verified Homeowner
Parker, Tx, on Jun 20, 2025

The experience from contract to move-in was smooth and well-coordinated. The builder and the team maintained clear communication throughout, keeping me informed and confident at every step. I appreciated the quality craftsmanship and attention to detail in the finished home. Additionally, the minor changes I requested were thoughtfully considered and addressed, which made me feel that my preferences were truly valued. Their responsiveness and commitment throughout the process made the overall experience very positive.

4.8
Verified Homeowner
Irving, Tx, on Jun 20, 2025

The builder [name removed] so helpful and very good communication skills

4.9
Verified Homeowner
Justin, Tx, on Jun 19, 2025

No natural gas lines available in this community. And no grocery stores close by

4.5
Verified Homeowner
Rowlett, Tx, on Jun 17, 2025

I felt the sales associate wasn't honest about an island waterfall. The sales associate raised their voice to me over the phone over the matter.

4.2
Verified Homeowner
Rockwall, Tx, on Jun 17, 2025

The sales process, [name removed] was not informative, lacks communications skills and takes copying manager [name removed] on emails to get him to respond

4.6
Verified Homeowner
Celina, Tx, on Jun 16, 2025

I like the designs of the homes but I dont like the cheap quality materials used.

4.2
Verified Homeowner
Celina, Tx, on Jun 16, 2025

Every step of the way was very easy. My sales agent [name removed] and Builder - [name removed] were exceptional. [name removed] went above and beyond to make my dream home come true. She was patient, thorough and gave the right suggestions. Build [name removed] delivered a flawless home which is very rare. He made me feel valued, and was very responsive.

4.9
Verified Homeowner
Plano, Tx, on Jun 16, 2025

Too many issues that we've been dealing with for a new house! From the unfinished or bad work that required revisiting, to new issues that keeps on coming up.

3.5
Verified Homeowner
Rowlett, Tx, on Jun 15, 2025

I disliked the seller [name removed]. He was misleading. He had me take off work to set with builder but wants I got to the meeting he tells me that I was not allowed to make any changes and I was forced to purchase home plans as is. The first builder was horrible. What I liked most and who made me even want to continue with Grand Homes was the second Builder [name removed]. He was responsive. This is my first home and he did his best to make me feel better about the situation. He stayed in contact with me and I feel he was honest. I couldn’t do anything but respect his efforts. I wish he was there from the start. Would I recommend Grand Homes to someone - not without a backstory. I was pumped up about “grand” homes and have been terribly disappointed. Would I recommend [name removed] the builder - Yes I would.

3.4
Verified Homeowner
Rowlett, Tx, on Jun 13, 2025

I like everything about grand home my builder was amazing. The only thing I had a bad experience with was when my wife went to the designer center the person keep rushing her to pick item. And when she pick they she would so oh why you pick that. There was a lot of thing to pick I wish they would give her more time and help her with the process not rush her.

3.9
Verified Homeowner
Heath, Tx, on Jun 12, 2025

Sales and design team 10 out of 10. Warranty division is -10 out 10. We had to send 3 emails outside of submitted request and get our realtor involved to get action for follow up after informing grand they had the house for 1.5 months to correct items before our move in. We only got action the week of our move in. Disappointing

2.9
Verified Homeowner
Midlothian, TX, on Jun 10, 2025

Some of the issues raised after closing weren't addressed. This includes dead grass that was replaced with another dead grass, squeaky stair case. And I am yet to be contacted for the 11th month wall and paint repairs.

2.9
Verified Homeowner
McKinney, Tx, on Jun 07, 2025

I like very much everything about my house except few issues such low quality finish of my granite countertop and cracked garage floor. I would like to thank the excellent customer/warranty support team (especially [name removed]) for handling issues during the warranty period.

4.7
Verified Homeowner
Prosper, Tx, on Jun 06, 2025

Overall, I had good experience with Grandhomes

4.7
Verified Homeowner
McKinney, Tx, on Jun 06, 2025

I like the friendly caring and trustworthy people we worked with. Overall experience was excellent and nothing much to complain about.

5.0
Verified Homeowner
Celina, Tx, on Jun 05, 2025

Having to pay extra to extend the close of escrow

4.7
Verified Homeowner
Rowlett, Tx, on Jun 05, 2025

Everything was perfect

5.0
Verified Homeowner
Parker, Tx, on Jun 04, 2025

Amazing team

4.9
Verified Homeowner

Builder Profile

Grand Homes logo

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less