Homebuilder Ratings & Reviews

Grand Homes Reviews

934 Homeowner Reviews Completed Apr 2025 - Oct 2026

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Oct 01, 2026

[name removed] was incredible. Always answered, always shot me straight, and is extremely personable. I visited 3 Grand properties before buying, [name removed] was the best rep. [name removed] was always available & never set false expectations.

5.0
Verified Homeowner
Rowlett, TX, on Sep 30, 2026

[name removed] was very helpful to sort out all the issues

4.3
Verified Homeowner
Parker, TX, on Sep 29, 2026

The design center experience was sub-par. Choices and its cost implications ought to be simple point and click instead of prolonged manual calculations on a calculator. Time allocated should vary by the size of the house. The design choices need a major update. You all have 15 year remnants still masquerading as options. Outside of that, excellent.

4.7
Verified Homeowner
Parker, TX, on Sep 29, 2026

Our first experience with [name removed] was absolutely wonderful. She is an amazing person that really helped us walk through every step of the way on getting our house from start to completion. We really enjoyed her insight, as she has seen many of these homes being built. [name removed] was fantastic, a genuinely amazing human being as well. He went above and beyond to help us have this house perfect for us. If I had to be picky, there were a few things that could be better. 1. We were told that we could not bring our own interior designer to the design center to help us pick things out, even though [name removed] was wonderful, we didn't feel like she fully understood our vision, which we don't blame her for. It's just too hard to communicate your mood board with someone you just met. And then, in picking things out, it was so hard to get a visual of what it could actually look like in our house. [name removed] was pulling up images on Google to try and show what the flooring or cabinets would look like. We felt that, in buying such an expensive house, we should have seen some kind of iPad with a 3D render of our selections (so we could see how they're all pairing as we built the design of our house). Also, the options for the design were very much subpar. 2. The only feedback I have about [name removed] to go from a 9.8 experience to a 10 would be for him to understand our overall idea for the build and make sure we have the components associated with it. Example: I want to put Wi-Fi here. Thus, we are putting the Ethernet cable there. Thus, we also need to make sure we have an outlet there to plug in the router. Things like this are hard for someone who has never built a house to understand and make sure that everything is in place. Also, to take better notes, it took three times telling him that we're doing two dishwashers, but he kept on forgetting to put that in the cabinet design. All of your builders should be recording the conversations with their clients with something like Fireflies note taker, so that at the end of a conversation, the AI can tell them exactly what they need to make sure they have in place that was discussed with the client. That would be an easy solution for your builders. 3. There are a few things that seemed like the contract labor cut corners on, where on our step down into our living room, these steps have multiple pieces of wood that don't even line up and look a little awkward. Or the grass is super bumpy, as if they overlapped sod instead of making it flush. Or that our painter that we hired after we purchased the house said that the paint didn't have any primer, and now he's having to do multiple coats because it doesn't seem like the painters did it right in the first place, and they cut corners. All of these are minor things, but they just took away from the elevated experience that we know that Grand Homes can deliver.

4.9
Verified Homeowner
McKinney, TX, on Sep 29, 2026

We’ve been in our Grand Homes home for several months now, and we’re really happy with it. The quality and workmanship have been great, and you can tell there was attention to detail throughout the home. As with any new home, we’ve had a few minor things come up, but nothing significant. What I’ve been especially pleased with is the warranty team. They’ve been responsive, easy to work with, and quick to address the few items we’ve reported. Overall, we’re very happy with our home and our experience with Grand Homes.

5.0
Verified Homeowner
Parker, TX, on Sep 28, 2026

Very friendly service both during the construction and after move in.

4.4
Verified Homeowner
Celina, TX, on Sep 28, 2026

everything was very Smooth

4.9
Verified Homeowner
Fate, TX, on Sep 28, 2026

Only issue is the square footage not matching up with what I was sold. Everyone that I have worked with though has been great. Top notch customer service much better than houses I've bought in the past. [name removed] especially has been great.

4.5
Verified Homeowner
Wylie, TX, on Sep 25, 2026

The sales Agent was fantastic. The staff is always responsive. The quality of the home is very low. I have lived in at least 5 homes across the US due to work relocations and this is by far the least satisfying experience. The elevation and the sales pitch caught my wife’s attention and we relied on the awards for quality and craftsmanship. It appears as if serious effort was made to use low grade materials to maximize profit. Bathroom and kitchen sinks scratch unprovoked; use of the kitchen backsplash tile on the bathroom floor! Cheap flooring in the name of water resistance! Doors seem to be low grade. Garage barely fits 2 vehicles! Bedrooms and closets are too small and tight. Door on one room opens into the already tight closet. Whoever designed this house needs help. We are spending a lot of money and time to make it functional.

3.8
Verified Homeowner
Rockwall, TX, on Sep 24, 2026

closing was late

5.0
Verified Homeowner
Frisco, TX, on Sep 23, 2026

The changes in builder and sales representatives

5.0
Verified Homeowner
Parker, TX, on Sep 23, 2026

Grandhomes has been receptive to anything I brought up to them pre-and post closing. The house is well made. [name removed] has taken care of any small things that have come up. The building process with [name removed] was fantastic. I appreciate their hard work.

5.0
Verified Homeowner
Wylie, TX, on Sep 22, 2026

I really enjoyed the overall purchase experience. The process from contract through closing and move-in was smooth and professional. I especially want to recognize [name removed], who was extremely helpful, kind, and hardworking throughout the entire process. I really appreciated the weekly pictures and updates, which kept me informed about the progress of my home. [name removed] made the experience much easier and more enjoyable.

4.6
Verified Homeowner
Rowlett, TX, on Sep 22, 2026

Great customer service and follow up

5.0
Verified Homeowner
Heath, TX, on Sep 22, 2026

Appreciated the communication throughout the process

4.7
Verified Homeowner
Parker, TX, on Sep 17, 2026

Dislike- The overall buying experince and the final product delivered was dissatisfactory. Bad Design , poor layout, lack of communication and lack of accountability. Like- After Sales service was exceptional. Great support from warranty team especially [name removed]

3.9
Verified Homeowner
Wylie, TX, on Sep 17, 2026

The sales experience was amazing. [name removed] and [name removed] were great and explained and offered tons of support. The design process was painful and was not thorough or cohesive. We did not have a pleasant time working with the vendor. And getting repais/replacement for damaged bathroom tiles took entirely too long. Getting warranty items looked at and fixed was hit amd miss. But now the quality of the paint used and paint job for outside door was very shoddy. It has still not been redone because warranty refused until the 11 month mark? The paint continues to chip on the window seating benches, even without any use. Its obvious the quality is very bad. Finishing work on corners on baseboards is unfinished.

3.1
Verified Homeowner
Justin, TX, on Sep 17, 2026

[name removed] from Sales and [name removed] from Warranty.

5.0
Verified Homeowner
Anna, TX, on Sep 17, 2026

The only dislike was not knowing all the option upgrades that were available.

5.0
Verified Homeowner
Forney, TX, on Sep 17, 2026

They were amazing through and through!

5.0
Verified Homeowner

Builder Profile

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With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less