Homebuilder Ratings & Reviews

Grand Homes Reviews

1,000 Homeowner Reviews Completed Oct 2024 - Apr 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Heath, Tx, on Apr 23, 2026

I like the “Grand” look in the interior. I have disliked the sprinkler system installation and the sloppiness of the finishing touches on the floor and baseboards.

4.7
Verified Homeowner
Parker, TX, on Apr 20, 2026

Working with [name removed] and [name removed] has been great.

5.0
Verified Homeowner
Prairie Ridge, TX, on Apr 18, 2026

Everyone is very receptive to my requests and acts on them quickly. Everyone treats me with respect and kindness. I feel taken care of, even long after the sale.

5.0
Verified Homeowner
Forney, TX, on Apr 16, 2026

As stated in previous survey, quality of construction just seems lacking (sheet rock screws used in electrical outlets, quality of wood work, etc)

4.8
Verified Homeowner
Frisco, TX, on Apr 14, 2026

From day one, this build has been an uphill battle. Starting with the foundation, there were serious issues during the pour and with the WRB—large holes that were never fixed before brickwork began, even after being flagged by our private inspectors. That set the tone for everything that followed. We had to bring in private inspections at multiple stages, all of which exposed poor workmanship, subpar materials, and a pattern of careless, corner-cutting contractors. From cheap paint quality to overall execution, the lack of standards has been consistently disappointing. The design process was equally frustrating. We were rushed into decisions, not informed in advance about key selections, and ultimately had to pay out of pocket for additional design meetings just to catch up. Even then, the designers offered little to no guidance—they were there to take input, not provide expertise, which defeats the purpose entirely. At times, we were given incorrect options or no real choices at all. To this day, several items remain unresolved. A damaged dual range identified during the walkthrough has still not been addressed, despite repeated follow-ups. Additionally, key elements—such as trims and finishes that are standard in the same model homes—are missing from ours. From start to finish, this experience has been marked by poor quality materials, unprofessional contractors, ineffective design support, and lack of accountability from the builder. We were promised gold, but what we got was brass.

1.8
Verified Homeowner
Forney, TX, on Apr 14, 2026

I had a wonderful experience from the very beginning when I met [name removed] who actually assisted me with signing my contract and from there I’ve worked with two other Builder managers, but my final builder manager [name removed] was the absolute nicest and the icing on the cake. [name removed] was very attentive, patient and extremely knowledgeable about the work. I could call [name removed] at any time and he would always respond in a timely manner. I also worked in the past with [name removed] and [name removed] and honestly those two individuals were just as responsive and had great customer service too. I had a great experience with the entire team and I don’t wanna forget the other [name removed] who is the warranty gentleman and his customer service was excellent too. Funny thing, I came to [name removed] looking for a home, but I found so much more. I found a community with a winning team of leaders. I am forever thankful to Grand Homes for helping me build my legacy from my children and my children’s children. Thank you, [name removed]

5.0
Verified Homeowner
Celina, TX, on Apr 14, 2026

We like the warranty reps we have met thus far. We dislike the design Studio and the quality of products/workmanship of things such aa the flooring and doorknobs.

4.7
Verified Homeowner
Celina, TX, on Apr 13, 2026

The initial (before design center) interactions on pricing, cost of options, deposit requirements and HOA restrictions was a bit bumpy. It was all resolved timely, but did break the flow of a great experience.

4.9
Verified Homeowner
Parker, TX, on Apr 11, 2026

Great communication through the whole proceess

5.0
Verified Homeowner
Wylie, TX, on Apr 03, 2026

The experience was great at the very beginning, especially before signing the agreement. After signing, some issues arose leading up to move-in. While many problems were eventually resolved, the post-contract phase could have been handled more smoothly. However, [name removed], the contractor responsible for my home, was incredibly helpful, supportive, and a pleasure to work with, he truly made the process easier.

4.6
Verified Homeowner
Little Elm, Tx, on Apr 02, 2026

The builders for Grand Homes have been helpful from the construction of our home through our first year warranty walk. Great people.

4.7
Verified Homeowner
McKinney, TX, on Apr 01, 2026

[name removed] was a good salesman and [name removed] was a good builder.

4.9
Verified Homeowner
McKinney, Tx, on Apr 01, 2026

Friendly reliable customer service.

5.0
Verified Homeowner
Prosper, TX, on Mar 31, 2026

The teams at GH made building my new home an easy experience. From sales to the end with my builder and warranty person it was a pleasure. Thank you

5.0
Verified Homeowner
Fate, TX, on Mar 31, 2026

I like the support service provided by [name removed] so far. The minor inconveniences that people face post moving in were resolved to my satisfaction.

4.8
Verified Homeowner
Wylie, TX, on Mar 31, 2026

The follow up on issues that have arisen has been very inconsistent. It took months to get a resolution on it and still when everything was done no one from the "corporate office" contacted us to confirm all the work was done completely. Questions were left unanswered and I still have an open issue regarding the constant trampling of our drip irrigation system by Grand Home construction crews across the street that has not had follow up. We have had - since Nov - three warranty reps so there is no continuity of service. The sales process was fantastic but the design experience with [name removed] was unremarkable in every way - at every turn there was a surprise or lack of disclosure. It's a shame.

2.8
Verified Homeowner
Goodland, TX, on Mar 31, 2026

I greatly appreciated that [name removed], the construction manager, was consistently communicative throughout the entire process and took the time to address any concerns I had. He, along with [name removed], the sales manager, has continued to respond promptly to my questions even after the move-in process, which speaks volumes about their commitment to customer service. While there were a few minor cosmetic issues, the overall quality of the home turned out very well. Their dedication, professionalism, and follow-through made a meaningful difference in my experience. I truly believe [name removed] and [name removed] are invaluable assets to the company and play a significant role in its success. With that said, I would gladly choose Grand Homes again for a future home and sincerely hope that [name removed] and [name removed] will still be there to be part of the process

5.0
Verified Homeowner
Irving, TX, on Mar 30, 2026

Our builder [name removed] was super amazing! He is always professional and helpful.

5.0
Verified Homeowner
Parker, TX, on Mar 30, 2026

[Translated from ES] PUNCTUALITY IN THE DELIVERY OF THE HOUSE

5.0
Verified Homeowner
Irving, TX, on Mar 30, 2026

Nice construction Beautiful homes Nice work

5.0
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less