Homebuilder Ratings & Reviews

Grand Homes Reviews

1,059 Homeowner Reviews Completed Feb 2024 - Aug 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jul 31, 2025

Design studio. That experience was horrible. It felt super rushed. Later I learned they are not part of Grand Homes. So i am not rating them with this. What we really liked was everyone else we met. [name removed] (our sales rep) was always there, even on her days off to answer our calls. And [name removed] (our builder) went about and beyond to make us happy. If it was not for him. He completely turned our experience with design center around. If it was not for him, we will be giving a completely different rating for Grand Homes.

4.3
Verified Homeowner
Grand Prairie, Tx, on Jul 30, 2025

The people are great and the process was smooth. We are very happy with our purchase and the Grand Homes team.

4.9
Verified Homeowner
Prosper, TX, on Jul 30, 2025

Window for orientation, inspection and closing was less than a week which made it challenging for document review and fixes. Liked everything else.

4.7
Verified Homeowner
Rockwall, Tx, on Jul 28, 2025

Like the floor plan and elevation look. Dislike the poor quality of finishes that we payed a lot of money to upgrade.. not level frames and railings. Behind the stove , no drywall install and insulation exposed.

2.2
Verified Homeowner
Celina, Tx, on Jul 28, 2025

The cabinet quality is not up to mark, been only 4 months and some places its wearing off. I like how they respond to the home warranty issues. disappointed that we;re seeing several issues and need to contact warranty

4.2
Verified Homeowner
Midlothian, Tx, on Jul 27, 2025

Works can’t express the perfect experience

4.9
Verified Homeowner
Celina, Tx, on Jul 26, 2025

Living in my Grandhome has been an amazing experience. The house is beautifully designed, and the quality is outstanding. Whenever an issue or concern does arise, it’s addressed quickly and professionally. I truly feel taken care of and couldn’t be more satisfied.

5.0
Verified Homeowner
Rockwall, Tx, on Jul 26, 2025

There have been multiple major items in my home that needed to be fixed because the initial build installation was incorrect. This has taken lot of time which has resulted in many cancelled plans and rescheduling events for my self and family. I am invested in a "[name removed]" home but did not receive a grand home in many ways. Very disappointed in the quality of work that has been continually being re-done and corrected (to date) n my new home

3.2
Verified Homeowner
Heath, TX, on Jul 25, 2025

The sales person [name removed] and [name removed] are super . They made the sale transaction easy for me. [name removed] and [name removed] great as well taking care of the issues promptly. [name removed] at the warranty dept very attentive and focus , knowledgeable . Overall i am happy with Grand homes process beginning to end.

4.6
Verified Homeowner
McKinney, Tx, on Jul 25, 2025

The homeowners' association selected by Grand Homes is unacceptable.

4.4
Verified Homeowner
Plano, Tx, on Jul 23, 2025

[name removed] is my build, he is great

5.0
Verified Homeowner
Rockwall, Tx, on Jul 21, 2025

Poor customer service

1.7
Verified Homeowner
Rockwall, Tx, on Jul 15, 2025

I had to pay $1800 extra for no reason for my second kitchen cabinets. I also mentioned that in my first survey but no one even try reaching out to me regarding this matter.

4.1
Verified Homeowner
Heath, Tx, on Jul 15, 2025

[name removed] & [name removed] made the process of purchasing a home less stressful. [name removed] went out of her ways to help me with some issues and [name removed] made sure things were taken care of. I loved that they are on top of things and made sure I was satisfied.

5.0
Verified Homeowner
Little Elm, Tx, on Jul 14, 2025

Overall good

4.8
Verified Homeowner
Irving, Tx, on Jul 14, 2025

Communication

3.2
Verified Homeowner
Justin, Tx, on Jul 14, 2025

I liked how the clients are taken care

5.0
Verified Homeowner
Rockwall, Tx, on Jul 11, 2025

Everyone associated with Grand Homes seemed very knowledgeable about all aspects of the process. Everyone was very professional, friendly and helpful.

5.0
Verified Homeowner
Little Elm, Tx, on Jul 11, 2025

Poor quality materials used all across house. For 1.04M house, I don't see value for money.

2.0
Verified Homeowner
Wylie, Tx, on Jul 11, 2025

Grand homes lie and cheat.

0.5
Verified Homeowner

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less