Homebuilder Ratings & Reviews

Grand Homes Reviews

1,115 Homeowner Reviews Completed Nov 2023 - May 2025

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

McKinney, Tx, on May 15, 2025

I hope this message finds you well. I am writing to share both my appreciation and my concerns regarding my recent experience with Grand Homes. To start, I would like to express that I truly appreciate the floor plans and overall design Grand Homes offers. The architectural layout and aesthetics were a major reason for my decision to build with your company. However, I am deeply dissatisfied with several aspects of the build process and communication, particularly around lighting and the overall quality of certain features. Some Concerns: Lack of Clarity from Sales and Design Teams: Unfortunately, both the sales team and the design center appeared unclear about what features were included by default and what were considered upgrades. This miscommunication led me to approve a number of additional light fixtures—many of which turned out to be of subpar quality and not aligned with what I expected. Lighting Quality: The installed lights are dim and of very low quality. When I escalated the issue, I was informed that no homes were equipped with better lighting—yet my neighbor's home, built by the same builder, clearly has better lighting that was provided as part of the build. Internet and Cabling Issues: The internet cabling provided is outdated and not compatible with current technology standards. I had specified CAT cables as a critical requirement and paid extra for them. However, the installed CAT cables were neither terminated nor functional. I had to hire a private technician at my own expense to resolve these issues prior to moving in. These issues have caused significant inconvenience and frustration, especially considering the investment made in building this home. I hope Grand Homes will take these concerns seriously and work on improving transparency during the sales and design processes, as well as overall quality assurance. I would appreciate a follow-up on this matter to understand if any remediation or resolution can be offered. Thank you for your attention.

2.9
Verified Homeowner
Little Elm, Tx, on May 14, 2025

Like- Easy communication, Professionalism, Design, Support and service Dislike- No upgrade options provided, Overall purchase price was on higher side

4.6
Verified Homeowner
Wylie, Tx, on May 09, 2025

Misconceptions from day 1. Over promises made. Build time far exceeded contracted requirement. Things did not move properly until upper management and [name removed] were involved. Horrible build experience with [name removed] and [name removed].

2.3
Verified Homeowner
McKinney, Tx, on May 09, 2025

EVERYTHING WAS SMOOTH AND EASY GOING AND FASTER BUT NEEDED JUST COUPLE OF HOURS MORE IN DESIGN CENTER WITH PATIENCE WITHOUT PUSHING RUSHING FOR TIME . ON SIGNING CONTRACT BUYER SHOULD BE AWARE OF THE PROCESS WHAT TO BE DONE DURING THAT . I DIDN'T KNOW AND NEVER GOT A CHANCE AGAIN TO MODIFY ANTHING THAT WAS MY BAD EXPERIENCE IN BEGINING . BEFORE START CONSTUCTION AND SIGNING CONTRACT THERE WAS A MONTH OR SO SHOULD BE ONE FINALE MEETING NEEDED FOR ANY CHANGES . ON ANY CHANGES OR CUSTOM MAKING ANY DRAWBACKS TO BE DISCUSSED AND TO BE EXPLAINED TO BUYER, ANY TROUBLE ON ANY CHANGES HE I S NOT AWARE OF IT , BCOZ IT IS HIS ONLY ONE DREAM HOME COULD BE IT IS NOT HIS ROUTINE WORK , BUYER IS NOT AWARE OF IT SO IT SHOULD BE HIGHLIGHTED AND FOCUSED. THANKS FOR GIVING US A CHANCE TO DESCRIBE IT BY THIS....

4.9
Verified Homeowner
Rockwall, Tx, on May 09, 2025

Disliked switching points of contacts

4.8
Verified Homeowner
Rockwall, Tx, on May 08, 2025

There was a very stressful multi week period between my appraisal coming in 170K under the purchase price, and the subsequent resolution, where I don’t feel Grand Homes communicated with me as frequently or with the clarity/detail needed for me to feel confident, or that Grand Homes wasn’t going to try to force a purchase price that would leave me in financial ruin. Ultimately, I do feel that Grand Homes stepped up and did right by me, but it’s not clear to me if that was because I was persistent in my position, or if Grand Homes did this of there own accord. This is the only thing that would make me hesitant to recommend Grand Homes to others. The true cause for the discrepancy in price and appraisal, and the ultimate driver for the resolution, is a bit of a black box to me. From the little I know, I credit [name removed] with the resolution. I feel he understood my frustration and subsequent reasons for my expectations, and did what was needed to close the deal. Additionally, the craftsmanship of the home is excellent, and I credit [name removed] and [name removed] for that. They were both attentive to my peculiarities with the home and they worked diligently to deliver on that. [name removed] really helped me feel like my home wasn’t just one of many that he was overseeing, but sought to see my home through the buyers eyes.

4.7
Verified Homeowner
Midlothian, Tx, on May 07, 2025

Mr. [name removed] made my experience phenomenal. He listened, was knowledgeable, and extremely helpful. [name removed] has been easy to work with and friendly

4.7
Verified Homeowner
Wylie, Tx, on May 06, 2025

1. Shingles are flying off the roof. 3 reminders have been sent to home warrantee with no response. 2. Site plan used during the sales process misrepresented the buildable lots surrounding our lot thus misleading us to believe the home was more private. We would not have selected this lot if an accurate site plan was presented.

2.3
Verified Homeowner
Rockwall, Tx, on May 05, 2025

What we have liked best about our purchase experience was how patient and easy to work with that Grand Homes has been.

5.0
Verified Homeowner
Celina, Tx, on May 05, 2025

The close date getting changed multiple times and the brick work that took forever with poor quality

4.2
Verified Homeowner
Wylie, Tx, on May 04, 2025

No one has taken responsibility for many issues that occur in the house and still unresolved

1.1
Verified Homeowner
Irving, Tx, on May 02, 2025

Like: sales Heather Ratliff. Design: Alexis. Warranty: Josiah. Construction: Raul. Dislike: closing team: Linda. Construction: Estaban. Esteban told me I had many weeks after construction to close. then when the house was built, I was told I had 1 week to close by Linda. the day I moved in, the master bath shower was clogged. it was flooded for the weekend before a plumber could come on Monday. turns out workers pushed the excess grout, a lot of it, down the shower drain. Then, 1 month later, the workers turned off the water supply to my grass and trees without telling me, during the summer months, and my grass dried and trees died. Josiah identified the problems for me and helped. Josiah is amazing.

4.8
Verified Homeowner
McKinney, Tx, on May 01, 2025

Since the day we stepped into Grandhome office until today we have been extremely happy and satisfied with everyone at Grand Home. They are a great team

5.0
Verified Homeowner
Midlothian, Tx, on May 01, 2025

Everyone we worked with throughout the home buying process who was affiliated with Grand Homes was very helpful and knowledgeable. Anything we have needed, so far, has been well taken care of in a very reasonable amount of time.

4.9
Verified Homeowner
McKinney, Tx, on May 01, 2025

My experience with Grand Homes has been great. The quality of the home is excellent and any questions i have are addressed

4.9
Verified Homeowner
Little Elm, Tx, on Apr 30, 2025

I like pretty much everything, but I did deal with out buying agents, I recommend everyone to have buyers agent to talk some cosmetic issues with builders .

5.0
Verified Homeowner
Corinth, Tx, on Apr 28, 2025

There we some mixed messages with Sales in regards to some things that could or could not be added to our home. For example we were told that Grand Homes WOULD NOT add a fence to our house, but my neighbor told me that GH did provide it as an option.

2.6
Verified Homeowner
Corinth, Tx, on Apr 26, 2025

We really enjoyed working with [name removed], our construction manager and we really liked our sales person, but she went out on leave and after she left, we had little contact from anyone except [name removed]. The house is beautiful and we're mostly satisfied. However, we cannot say the same for the yard. I completely replaced almost everything in the yard. Unfortunately, the yard is not level, even in areas where it absolutely should be level, so water will pool in a number of areas in the yard. There is so much garbage under the grass and in some cases the trash was half in/out and I had to dig it out. Even if it will disintegrate, it will not do so quickly. Overall, the landscaper's performance was less than satisfactory, I would rate it poor at best.

3.8
Verified Homeowner
Mansfield, Tx, on Apr 26, 2025

I’ve been thoroughly impressed with the design, the materials used, the exceptional quality of workmanship, and the overall experience. My builder, salesperson, design expert, loan coordinator, warranty representative, and VP have all been professional, respectful, and patient. The culture at Grand Homes is truly unique and one-of-a-kind. I’m overall very happy with my experience.

5.0
Verified Homeowner
Rockwall, Tx, on Apr 24, 2025

Grand Homes charges a premium for their homes, but unfortunately, my experience has not reflected the quality one would expect at that price point. From the early stages of construction through to the present, I’ve encountered several issues—many related to poor workmanship. While I appreciate that their legal counsel has been responsive and is trying to assist, communication is often filtered through legal terms and documents, which makes resolving concerns more formal than collaborative. Some repairs have been done, but the quality has been inconsistent, and in some cases, mediocre. While I’ve chosen to accept certain fixes, I remain disappointed overall. For anyone considering signing a contract with Grand Homes, I strongly recommend hiring an independent attorney early in the process to review all documents carefully. The brand name comes at a high cost, but much of the construction is handled by subcontractors whose work does not always meet the standards promised. On more than one occasion, I’ve personally observed unprofessional behavior on-site, including workers drinking on the job. In hindsight, I would have approached things differently—and I hope this helps others make a more informed decision.

0.8
Verified Homeowner

Builder Profile

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Homebuilder Customer Reviews

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Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
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In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

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