Homebuilder Ratings & Reviews

Grand Homes Reviews

964 Homeowner Reviews Completed Jan 2025 - Jul 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Prosper, TX, on Jul 13, 2026

[name removed] did a great job with the assist on the deal to close home. She was fantastic. I’ll recommend her to new buyers because she cares about the customer not just a sales pitch. Overall the [name removed] home team including the builder were fantastic.

5.0
Verified Homeowner
Mansfield, TX, on Jul 12, 2026

The vision was there and the people were always helpful, unfortunately the subcontractors used made frequent errors (or did not show for repairs) that required further appointments that also did not fix problems. There is so much that is right, but you can't charge a premium price and not deliver a premium product.

3.0
Verified Homeowner
Prairie Ridge, TX, on Jul 11, 2026

The home is truly Grand in every way. Grand Home staffs and management are outstanding. They are very supportive from the beginning of the contract till closing.

5.0
Verified Homeowner
Rowlett, TX, on Jul 11, 2026

I really like the fact that so far any issues that have come up have been dealt with in a prompt manner. Our warranty rep, [name removed], has been very responsive to any of our request and needs. We are very pleased with our interactions with [name removed]. He is really good at what he does. One thing Grand homes can improve upon is the outdated back end infrastructure to stream line things. I feel like Grand homes is running on windows 98 operating software if you will. It would be nice if we can interact on a Grand Homes portal for all submissions, requests, updates, etc.

4.4
Verified Homeowner
Prairie Ridge, TX, on Jul 10, 2026

Grand home good builder this second homes I am going with grand home good warranty too

5.0
Verified Homeowner
McKinney, TX, on Jul 09, 2026

We love the experience from start to finish to present. It has been refreshing to work with everyone from sales [name removed], , finance JT & [name removed], Warranty, [name removed]. Lastly, [name removed] has exceeded our expectations in the quality of the build and follow-ups. We appreciate our welcome to Texas.

5.0
Verified Homeowner
Irving, TX, on Jul 08, 2026

I like how quick they were able to sort things out

5.0
Verified Homeowner
Rowlett, TX, on Jul 08, 2026

Overall good experience

5.0
Verified Homeowner
Heath, TX, on Jul 06, 2026

Positive, [name removed] was amazing, and [name removed] was too! The levels of communcation were top notch. Post closng [name removed] has been great too! Escrow team at Chicago was stellar. If I had any feedback that was not positive it was that I only spoke w the Loan officer from GH Lending one time. [name removed] the processor was amazing, and JT helped out when the loan started moving, however, did not feel like we mattered at all to the loan officer. When we were asking for some help at the end on timing, he was non-existent.

4.9
Verified Homeowner
Justin, TX, on Jul 03, 2026

I loved our experiences with our warranty specialist [name removed]. Every questions or flaws were quickly resolved through him.

4.8
Verified Homeowner
Providence Village, TX, on Jul 03, 2026

We bought and closed this home while being almost remote. The team at every stage of it helped us make the purchase smooth and supported with the process.

5.0
Verified Homeowner
Justin, TX, on Jul 02, 2026

What I liked most was the quality of the home design, spacious floor plan, and the customization options. The sales team was helpful throughout the process, and the finished home has a modern look with good craftsmanship. The overall buying experience was smooth

5.0
Verified Homeowner
McKinney, TX, on Jul 02, 2026

What I disliked most about the process was working with our [name removed] [name removed] Sales Representative. [name removed] was absolutely a lovely and kind person but was clueless about the properties and what to expect when purchasing our nearly million-dollar home. This is a luxury neighborhood, we expected a high level of service and understanding that comes with a purchase of this magnitude. We needed someone with knowledge to guide us most critically during the sales process. Her lack of knowledge made us unconfident in the purchase that we were making. We showed up day 1 knowing that we wanted to pick a home in Providence Cove and we almost walked because of this. She didn't know what came with a home vs. what was an upgrade - Down to the point we started asking "do the doors come with handles?" & "Are there standard back splashes?" and she did not know. We were worried that nothing would come with the build (because of her lack of knowledge) and it would be a money pit. Luckily, her boss got involved, [name removed], when we started voicing our concerns and potential to walk - [name removed], on the other hand, did a phenomenal job explaining everything to us and provided the information and comfort that we needed moving forward. [name removed] from that point worked with us the rest of the way, including on designing her bar, and gave us the service and support that we expected from sales. She walked us through everything that would be included in the home vs. upgrade and the process. [name removed] didn't understand this and could not have guided us without her boss. [name removed] needs trainings on the properties and process of [name removed] [name removed]. She truly is a nice person, I hope that she can get there but we were not satisfied.

4.7
Verified Homeowner
Grand Prairie, TX, on Jul 01, 2026

The salesperson does need to be more button up on details and communication. I’ve been a sales leader for 20 years and saw immediate weaknesses on transparency and product knowledge

4.2
Verified Homeowner
Fate, TX, on Jun 30, 2026

I liked the wide range of design otions, and the ability to change the architectural plans. There was not much I disliked, but to answer the question, I disliked some of how the builder, [name removed], performed and the answers he gave for my questions during the build.

5.0
Verified Homeowner
Rockwall, TX, on Jun 29, 2026

CEO and Regional Manager were incompetent. Of the >7 homes we purchased over the last 20 years, this was the worst experience. We felt it was a bait and switch situation.

3.5
Verified Homeowner
Corinth, TX, on Jun 29, 2026

The way my builder left my house before it was finished and never came back as did no one else. Now I am working with management

3.0
Verified Homeowner
Heath, TX, on Jun 26, 2026

The overall experience if we are counting was was told to us at the contract signing and the design center phase and some key items that were missing was not the best, but once we got in things we're better and the team has worked really hard to resolve issues and check in with us on how everything is going.

4.8
Verified Homeowner
Irving, TX, on Jun 25, 2026

How willing [name removed] was to work with us when any issues arose. Our salesman [name removed] was so friendly and tried to get approved any changes we wanted. In my opinion the Design Center could have more choices of colors and design in the mid range. Also it needs to be stated several times that what is decided in sales is the final say of what can and can’t be done.

4.7
Verified Homeowner
Corinth, TX, on Jun 23, 2026

I like the the quick response for warranty claims.

4.9
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less