Homebuilder Ratings & Reviews

Grand Homes Reviews

986 Homeowner Reviews Completed Dec 2024 - Jun 2026

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Corinth, TX, on Jun 23, 2026

I like the the quick response for warranty claims.

4.9
Verified Homeowner
Rockwall, TX, on Jun 22, 2026

I disliked how messy the workers were. We would come over during the build process and find left over food thrown in the window seats and floor. Flies were everywhere. I did not like that the landscape company did not turn on the sprinklers when they laid our grass. I did not like the grass that was laid. I have asked for our grass to be replaced. The grass looks horrible in the backyard.

2.6
Verified Homeowner
Prosper, TX, on Jun 22, 2026

Mislead about the neighborhood (primarily H1B fraud), which bleeds into quality of work, overpriced upgrades that aren’t even upgrades and the speed and timing falls back into point #1. Would love a rebate. Should have been honest from the start regarding the neighborhood and the over priced homes based on the Indian population. Grand Homes needs to go a long way in repairing the damage it has caused me and my family!

1.5
Verified Homeowner
Irving, TX, on Jun 19, 2026

From sales to construction, the team made our experience genuinely easy and enjoyable. The one frustrating spot was the lending and closing process — that's where things felt most difficult.

4.9
Verified Homeowner
Rowlett, TX, on Jun 19, 2026

The garage is too small for something call grand . Back yard is small . The overall home is smaller compared to some builders . No code locks which is a disappointment for the price of the home

4.7
Verified Homeowner
McKinney, TX, on Jun 19, 2026

I liked that the builder [name removed] was very responsive and listened to what I was asking. He sent me picture updates of the progress on our house since we lived out of state.

5.0
Verified Homeowner
McKinney, TX, on Jun 18, 2026

What We Liked: Overall, the purchasing experience was smooth and positive. Working with the post-closing warranty team has been great; they have been highly responsive and have coordinated everything as needed. What we have struggled with: Post-Move-In Issues Flooring: We experienced a few major issues shortly after moving in. A dishwasher leak caused significant damage to the flooring and cabinets. While the plumbing and cabinet repairs were handled well, the flooring repair is still pending after multiple appointments. Landscaping: The yard work was poorly executed. There are patches of stones throughout, exposed drip lines over the lawn, and the ground was not properly cleaned and leveled before the sod was installed. The quality difference is very noticeable when compared to Windsor. HVAC: As soon as summer started, we faced high humidity issues and discovered that the refrigerant was undercharged.

4.5
Verified Homeowner
Prosper, TX, on Jun 18, 2026

Our bathroom tiles came out pretty bad with high variations that was not expected. Grand Home didn't help to change it which was very unfortunate. Also, we were denied multiple time for small change requests where as grand home changed our selection 2-3 times (bathtub, laminate floor, etc) due to unavailability.

3.9
Verified Homeowner
Wylie, TX, on Jun 18, 2026

The poor craftsmanship in the cabinets and stairs has been subpar. We trusted these would be done with a great finish and unfortunately the cabinets have running paint, bubbles, disclaimed joinery, and the stairs were also stained prior to prepping them, leaving nail holes, nicks and a poor finish. There is also paint on our bricks from the garage color, door trim and other areas where it was done poorly. The warranty has been the best experience. [name removed] has been very responsive and diligent with the upcoming issues. And [name removed] from warranty has also been a gem. She’s phenomenal. Friendly, very responsible and personable.

4.0
Verified Homeowner
McKinney, TX, on Jun 16, 2026

Lawn quality and front yard flower bed is low quality looking

5.0
Verified Homeowner
Rowlett, TX, on Jun 16, 2026

I like how the warranty representative works with Us to resolve the issue arises I hope they will continue to address the issues timely [name removed] is really a great guy . Very professional. I am glad he is handling our case

4.9
Verified Homeowner
Prairie Ridge, TX, on Jun 14, 2026

I liked the builder and warranty process. I did not like that you cannot change anything structurally and we felt kind of rushed to get under contract.

4.6
Verified Homeowner
Forney, TX, on Jun 14, 2026

the whole experience was amazing from the first time we stepped into the model to the first time we stepped into our home.

5.0
Verified Homeowner
Wylie, TX, on Jun 13, 2026

Not 100% finished touchups needed which is still going on but over all it was good

5.0
Verified Homeowner
Fate, TX, on Jun 11, 2026

The process leading up to the acquisition of the home was disappointing. A lot of promises that get you to the table that were never fulfilled. Just to get you to sign on the dotted line. The business practices of the sales and mortgage group was very deceitful l. The builders were very attentive so that you can close on time for their quota. The only saving grace that Grand Homes had was the warranty dept specifically [name removed]. He was always attentive and made sure we were satisfied with whatever resolutions we needed. Only the warranty department cared for the customer.

4.1
Verified Homeowner
Prairie Ridge, TX, on Jun 09, 2026

Over promising, under delivering

4.3
Verified Homeowner
Fate, TX, on Jun 09, 2026

Love the designs and the quick build time

5.0
Verified Homeowner
Justin, TX, on Jun 08, 2026

Great home. All interactions have been professional and friendly. No complaints/issues at all.

5.0
Verified Homeowner
Mansfield, TX, on Jun 07, 2026

I think for the price of the home I was expecting the room and closets to be a little bigger. I was really hoping this would be our forever home but the space isn’t big enough. I have excellent service from [name removed] in warranty and [name removed] as my builder and [name removed] as our sales person.

5.0
Verified Homeowner
Fate, TX, on Jun 07, 2026

We had a very positive experience with Grand Homes overall. What we appreciated most was the quality of the home design, the thoughtful layout, and the attention to detail in the finishes—it really made the house feel like home and a place to pray to God, feeling is peaceful presense.

5.0
Verified Homeowner

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less