Homebuilder Ratings & Reviews

Grand Homes Reviews

1,157 Homeowner Reviews Completed May 2023 - Nov 2024

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Grand Prairie, Tx, on Nov 17, 2024

I liked the communication best I had great communication from the sales team and the builder. Everyone was so easy to work with. The service after the sale has been equally amazing. Well done all around.

5.0
Verified Homeowner
Rowlett, TX, on Nov 17, 2024

The building process and communication at the Beginning, but since closing everything has been great. We love our home.

4.9
Verified Homeowner
Little Elm, Tx, on Nov 17, 2024

First contact with Grand Home was [name removed]. She was well easy to talk to. She listened and understood what we were looking for in a new home. After she left we had the pleasure of working with [name removed] and she too was delightful. Working with [name removed] was not a good experience. I’m am thankful we were given [name removed]. He is an absolute joy! He was willing to answer questions, met at the house about questions and fixed problems that were issues created from Mr.Cook. Your company is very very fortunate to have Mr. [name removed] working for you. He is a talented, educated and personable individual. He has impeccable customer service skills and knowledge of your product. I would have him build me a home again.

4.9
Verified Homeowner
Rowlett, Tx, on Nov 16, 2024

We love the modern house plan and very happy with the end result. However we had a concern on change of so many builder without giving adequate information

4.1
Verified Homeowner
Celina, Tx, on Nov 13, 2024

They are prompt

5.0
Verified Homeowner
Grand Prairie, Tx, on Nov 10, 2024

[name removed] has been great with the few issues we have had. He has responded promptly and got issues resolved!

5.0
Verified Homeowner
Little Elm, Tx, on Nov 09, 2024

The warranty service has been great. Our rep checks in on us periodically to make sure everything is still going well.

5.0
Verified Homeowner
Little Elm, Tx, on Nov 09, 2024

Very responsive

4.7
Verified Homeowner
Plano, TX, on Nov 08, 2024

I like that way design and build it

4.0
Verified Homeowner
Wylie, Tx, on Nov 08, 2024

Our sales rep and assistant: [name removed] and [name removed] were phenomenal! Additionally, I would like to mention our building [name removed] went above and beyond to ensure we were happy with our final product and he was just overall an experienced builder to work with. He also promptly addressed any issues we came across. A huge thanks to the entire team!

4.8
Verified Homeowner
Rowlett, TX, on Nov 02, 2024

No comment

5.0
Verified Homeowner
McKinney, TX, on Oct 31, 2024

Construction Builder, Sales and Management does not help or provide suggestion in purchase process

3.7
Verified Homeowner
Wylie, Tx, on Oct 31, 2024

[name removed] does a great Job for us.

4.7
Verified Homeowner
Mansfield, Tx, on Oct 30, 2024

Response time

4.0
Verified Homeowner
Midlothian, TX, on Oct 29, 2024

I love the finishing of the home. The lawn is very bad. its not growing equally you cannot park cars in the garage. the entrance is too small for cars to go in. you have to close the 2 mirrors to be able to enter the garage the tree planted is growing epileptically the light chandelier is of low quality

3.1
Verified Homeowner
Mansfield, Tx, on Oct 28, 2024

They’re prompt and responsive

5.0
Verified Homeowner
Plano, Tx, on Oct 27, 2024

Home inspection failed for quality work but like quick response to fix post inspection report.

4.8
Verified Homeowner
Rowlett, Tx, on Oct 25, 2024

Everything is good, every time I need to ask to help to fix , they always do quickly and perfectly. I’m so happy with that.

5.0
Verified Homeowner
Wylie, Tx, on Oct 24, 2024

For your corporate benefit you always give shortest completion date but keep buyer hostage by constantly postponing the completion at your will. You are the worst builder.

0.5
Verified Homeowner
Prosper, Tx, on Oct 23, 2024

Customer service, sales person and builder point of contacts are joke, very unprofessional

1.4
Verified Homeowner

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less