Homebuilder Ratings & Reviews

Grand Homes Reviews

1,012 Homeowner Reviews Completed May 2024 - Nov 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Forney, Tx, on Nov 11, 2025

I love how beautiful my home looks. But I didn't like being put on deadlines, which caused me to miss out on other upgrades I wanted for the home. My sales agent, who is no longer with Grade Homes, did not present all my options, and I felt rushed to go to contract.

4.3
Verified Homeowner
Midlothian, TX, on Nov 11, 2025

We left the model home after completing the paperwork and the next step was the design center. We left the model home not knowing things we wanted to be done had to be done at that meeting and not the design center. The BIGGEST issue we have is not being able to increase the size of the front door. This almost made us leave the purchase and find another builder. We didn't realize it had to be done at the meeting where we conducted the paperwork. We asked for it while picking doors at the design center and were told it was too late. Absolutely ridiculous to leave the model home meeting not being made aware of other options that had to be completed at that time. The design center was a fiasco with LT. After spending all morning at the first appointment, we arrived for the second appointment and all of our choices had vanished from the computer. We rushed through and tried to duplicate the day 1 choices. Our biggest miss was not confirming gray grout in the master bath. LT also did not let us know we needed to provide money at the time of our first appointment. We had to struggle and move money around to get it done expeditiously. Remarkable to us that LT had to input our choices into three different computer programs. The design center was a fiasco and the experience could easily be streamlined and more efficient. Best part of building with Grand Homes has been [name removed] and [name removed]. Both have been absolutely magnificent, easy to deal with, and willing to discuss various issues that have arisen. We have dealt with [name removed] from day 1, and his communication has been terrific. There are many people in this day and age that don't communicate well. [name removed] kept us involved throughout the process. [name removed] and [name removed] are both professional and a great representation of Grand Homes.

4.7
Verified Homeowner
Rockwall, Tx, on Nov 10, 2025

I want to take a moment to recognize [name removed] for his exceptional work as the Warranty lead at Grand Homes. [name removed] consistently goes above and beyond to ensure my concerns are addressed promptly and professionally. His attention to detail, clear communication, and dedication to resolving issues have not only enhanced customer satisfaction but also strengthened Grand Homes’ reputation for reliability and care. Thank you, [name removed], for your hard work, patience, and commitment to excellence. Your contribution makes a real difference every day! My family appreciates and values all your help in making our home feel like a home!!!

5.0
Verified Homeowner
Wylie, TX, on Nov 09, 2025

Everyone from Sales to Finish were Great I would like to get 4 Hours each two days in Design center I would prefer American standard or Kholer Toilets as options.

5.0
Verified Homeowner
Irving, TX, on Nov 07, 2025

Closing was very intense.

4.8
Verified Homeowner
Mansfield, TX, on Nov 07, 2025

We chose to build with Grand because they offered what seemed to be the best product. The floorplan was beautiful and the show home made it seem a step above the other builders in the area. It came with a higher price tag, but we were willing to pay it for what we thought we would get. From the moment we were under contract forward it was nothing but a struggle, I honestly felt like I needed to fight for everything that we wanted and watch over everything or else something would be wrong or missed. At every step the people I worked with ([name removed] at Design, [name removed] and [name removed] on the build, and [name removed] on the Warranty) were great. They listened, they tried, they responded when I identified issues. At the same time the design center was limited and was inhibited by corporate policy. Choices were made that we clearly to the benefit of their bottom line rather that providing the premium product they purported to sell (our home not sits on an elevated hill with a drainage depression running through the middle of the back yard rather than leveling the lot adequately for example). Many of the visible construction materials were damaged before install and were attempted to be patched or touched up. During the build every time I checked in things were done wrong (the slab was poured incorrectly, tile was installed wrong, the wrong countertops were installed, etc). When I identified them they got fixed, I was never fought on these items which was one of the few redeeming aspects of the build, but I'm left wondering how many things I didn't catch that may come back to haunt me in the years to come. We identified after closing that the grout in the master bath wasn't correct, after they replaced it there were still issues. They said that it was the grouts fault and said the only solution was to use a grout renewal product on the brand new grout... but they could have simply bought premixed grout for an extra $100. Again, I stress that the people I worked with were friendly, eager, helpful, and responsive and yet this build has been incredibly taxing and challenging. I built another home previous to this and it was an entirely different experience. I can't and don't blame the people I worked and interacted with so I can only conclude that the company is the problem. Regardless of how much I love certain aspects of the home, I wouldn't recommend building a home with Grand.

3.6
Verified Homeowner
Plano, TX, on Nov 06, 2025

[name removed] did an excellent job at the house.

5.0
Verified Homeowner
Prairie Ridge, TX, on Nov 01, 2025

From the time I signed the contract, [name removed] the sales agent was very informative, always kept me updated with the process. Very encouraging as well. Then [name removed], Ms [name removed] and [name removed] started communicating via email about important milestones and dates as far as what to expect and providing recommendations whenever issues arise that were beyond my control. [name removed] was the person that I got to see every day, maybe not every day ?? but he was and still is a very dedicated, industrious person that is willing to stay over his work hours to assist with any questions that I might have . He gave me updates on everything, the delays as well as the goods. He is a happy man and loves what he does. As a client I can see through his workmanship that he really enjoys his job. He has a great relationship with the men at work site and I saw how they all interacted with him and vice versa. I love the house and at all times may the Name of the Almighty be Magnified.

5.0
Verified Homeowner
Wylie, TX, on Nov 01, 2025

We are impressed by the quality of the build and the purchase process has been very smooth.

4.8
Verified Homeowner
Celina, TX, on Oct 30, 2025

Customizations offered by grand homes are great

4.5
Verified Homeowner
Plano, TX, on Oct 30, 2025

I like working with the builder [name removed] and his team. They were communicative throughout the timeframe. It was very pleasant experience and I will definitely recommend my friends and family to be a part of grand homes family

5.0
Verified Homeowner
Midlothian, Tx, on Oct 30, 2025

Disliked the loan company Grand used - their Customer Service was abysmal

4.7
Verified Homeowner
Prairie Ridge, TX, on Oct 29, 2025

You'll find that everyone is remarkably approachable, eager to offer assistance, and all ears when you need someone to listen, plus they maintain exceptionally high standards in all aspects.

5.0
Verified Homeowner
Parker, Tx, on Oct 28, 2025

We are glad we chose Grand Homes for building our dream home. Your craftsmanship is exceptional and met our expectations.

4.8
Verified Homeowner
Mansfield, TX, on Oct 28, 2025

What I like the most is the respect and consideration the entire team had with me and my family. Super responsive, committed to clarifying every single doubt or concern we had.

5.0
Verified Homeowner
Heath, Tx, on Oct 27, 2025

The warranty experience is the worst. Multiple request to resolve the same issue. Disconnect with rep and service providers. I should not have to deal with a flooded back yard due to poor grading and incomplete repair by Grand homes for an issue that was reported before move in. Absolutely the worst at resolving the issue

1.3
Verified Homeowner
Frisco, TX, on Oct 22, 2025

Liked the personalized touch. Entire team made sure to accommodate to make this home functional and up to our standard. Very kind and hardworking team. Disliked that the finishes still could have been cleaner (grout lines, tile side cuts, cabinet smooth finish etc) materials feel subpar compared to price we paid.

4.7
Verified Homeowner
Parker, Tx, on Oct 16, 2025

Overall experience

5.0
Verified Homeowner
Rockwall, TX, on Oct 12, 2025

I did not like having to paint the house because only flat paint options were available. I did not like quality of sod. Everything else was and is great.

4.6
Verified Homeowner
Rockwall, Tx, on Oct 11, 2025

The build quality is poor at best. Electricians, plumbers, “dry-wallers,” painters, etc. were absolutely unskilled and unprofessional. I could write a novel about our negative experience with this build.

2.3
Verified Homeowner

Builder Profile

Grand Homes logo

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less