Overall Satisfaction
Community Profile
Welcome to Frisco Hills in Little Elm TX! This premier community offers family oriented features such as a splash pad, playground, swimming pool plus future hike and bike trails. Located in the highly sought after exemplary Frisco School District. Frisco Hills is a master planned community convenient to the latest shops and restaurants, including Stonebriar Mall and The Shops of Legacy. Little Elm was named the Best Suburb to Buy a House in Texas by Niche.com in 2015. Little Elm gives you small town living with all the benefits Frisco has to offer. See Grand Homes for your new dream home in Frisco Hills in Little Elm TX!
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Dec 09, 2021
The entire home buying and biding process was outstanding.
Little Elm, on Aug 30, 2022
I liked how quickly I got response and action was taken relatively quickly.
Little Elm, on Oct 19, 2021
Seems like aftet we closed our issues weren't important. Sometimes it takes multiple emails to get a response. And if I didn't have some direct email accounts I feel some issues would not have been addressed.
Little Elm, TX, on Jun 15, 2022
It was not a pleasant experience working with the sales person "[name removed] [name removed]" She was rude and and made the hole buying process an awful experience. We tried speaking to her manager but there was no postive response either. We almost decided to walk away after signing the contract just not to deal with the whole situation. But it was the builder "[name removed]" who turned everything around. If it wasn't [name removed] we never would have proceeded further to buy this home. Even though [name removed] was still our sales person, we never heard from her during the build process except of couple of times. You can contact me if you'd like to know the full explanation of what happened.
Little Elm, on Aug 30, 2022
[name removed] has been exceptional in handling all warranty issues that arise and she has been on top of things making sure they are resolved timely.
Little Elm, on Aug 22, 2021
The [name removed] [name removed] team overall provided us with exceptional service. Our sales agent, loan officer, loan processor and our warranty representative [name removed] exceeded our expectations. [name removed]'s level of responsiveness and professionalism is unmatched.
Little Elm, TX, on Jun 08, 2022
Everything went like clock work and the team was very helpful. Some of the minor issues that was notified during walk thru were not taken care of as expected. These are minor, but I feel if there was commitment to fix it, they should have been, or at least notified that they were not.
Little Elm, on Aug 10, 2021
I like the promptness of warranty department and the quality of interiors should have been much better.
Little Elm, on May 07, 2022
[name removed] seems to be extremely proactive and has a great attitude towards customer service
Little Elm, TX, on May 25, 2022
Appliances were stolen because door was left unlocked held up closing for almost a month and a half
Little Elm, on Jun 19, 2021
Warranty services are exceptional, they dedicate an individual who will work closely with you to meet your expectations and address all the concerns. I personally requested warranty work multiple times for minor issues and I was assigned to an agent ( Mr. [name removed]), he was professional and made sure to follow up with me on every promise he made until all tasks were completed.
Little Elm, on May 03, 2022
[name removed] warranty rep ([name removed]) has been pretty attentive and very responsive, overall quality of materials to build and amount of things breaking, has been very disappointing, my towel rack actually fell off this morning... although these are easy fixes, I shouldn't be 3 months in having to replace, staple, glue or tighten, anything, I understand the housing market and labor have been insane/busy but poor quality of materials has been noticed all through the home, unfortunately this is our 5th grand home and this one has disappointed me with the lack of attention to detail. On a positive note, beautiful home and that is all I can say about it.
Little Elm, TX, on May 17, 2022
The finish of the work is not satisfactory. From day 1 there has been issues coming up.
Little Elm, on Apr 06, 2022
The warranty service/customer care has been responsive and excellent!
Little Elm, TX, on May 11, 2022
We felt the quality of kitchen cabinets is not up to the mark, and the shelves inside kitchen cabinets are not adjustable. Lack of storage closets
Little Elm, on Apr 11, 2021
The home was really good and whenever we had issues they were on top of it. For every concern, they are really attentive and go into detail to fix it. [name removed] the builder was really good and [name removed]- The warranty contact person does a perfect job of taking notes when we have some issues.
Little Elm, TX, on Apr 22, 2022
Everything went smooth with few hiccups here and there but nothing major. I am satisfied with overall experience. [name removed] did her best and was very helpful throughout the process.
Little Elm, on Feb 18, 2022
The quality is good overall. Kitchen cabinets feel really flimsy. They painted the drawer rails along with the drawers which made them rough while opening and closing. Doorknobs all over the house keep coming out.
Little Elm, TX, on Mar 25, 2022
Experience was all good except that it got a little delayed (due to which I had to plan a lot of things with my old home). I really like the high ceilings at my place and the quality of construction.
Little Elm, on Sep 16, 2020
We had a few issues but the warranty corrected them.
Little Elm, TX, on Dec 18, 2021
At times there were significant delays in communication. I understand and realize that 2021 brought challenges that all companies had not experienced before, but I also know how important any communication is vs. no communication. I do have an absolutely beautiful home that ultimately was worth the wait. We are still fixing some things but overall it’s a stellar experience.
Little Elm, on Aug 09, 2020
I felt like there were many in home mistake to were I had to call the [name removed] department
Little Elm, on Jun 17, 2021
Warranty has been ok. It seems to take several weeks sometimes before we get a repair.
Little Elm, TX, on Oct 26, 2021
Every staff member that I interacted with, specifically [name removed] from sales, [name removed] at the [name removed] studio, [name removed] [name removed] the builder, [name removed] from Closing and [name removed] from warranty were excellent. [name removed]’s and [name removed]’s outstanding customer service and communication made the entire process stress free. [name removed] guided us with the designs that made our beautiful house look even better. [name removed] went over everything really well at the walkthrough.
Little Elm, on May 01, 2020
Your builders are wonderful. [name removed] and mike are very approachable
Little Elm, TX, on Jul 17, 2021
It was a memorable experience of a lifetime. It was our dream home and my sales person [name removed] and [name removed] [name removed] my builder were amazing. They made our dream come true with our gorgeous home. The customer service from start to the finishline was fantastic . Everyone were very professional and pleasing. Extremely happy that we went for a home from [name removed] .
Little Elm, TX, on Mar 22, 2021
[name removed] and [name removed] are the best Agent and Builder I have worked with to date! The home building and buying process was explained from beginning to end.
Little Elm, on May 14, 2021
shaun is great, he always come and take care things on time. I am so impressed with his great level of work ethics.
Little Elm, on Sep 20, 2019
I am very satisfied with the quality of my home and the service from the warranty department
Little Elm, TX, on Dec 18, 2020
[name removed] home was my dream house but they messed it all up for us. Project got delayed a lot then they kept putting wrong stuff (tiles, shower) and kept taking thing apart over and over. Many things went wrong during the building of house. Bathrooms were taken apart couple of times as they kept putting wrong color tiles on baths. Another time tiles were not perfectly laid out. They were crooked. Couple of windows were broken which they replaced after we closed the house. They put standing shower instead of the bath tubs we chose at design center. They ignored so many of our requests, even though they were in final document created at design center. It was like thy didn’t hAve any respect for our choices. We had to extend our apartment lease and pay a lot of money for nothing as they delayed the closing so much. Finally we got our house which was not completely finished. On top of that house was dirty. They tried to professionally clean it twice but it was still very dirty. Cabinets were never dusted from inside. There were still paint stains on walls and wooden cabinets. [name removed] wood cabinet was never ever polished. Ultimately by the time we moved into our new house just in time for festive season, we were very frustrated with all this. We were so dissatisfied and disappointed that we never felt like it was our new house. I would never ever buy another [name removed] home neither I would recommend it to anyone.
Little Elm, on Mar 10, 2021
i liked the promptness of warranty department, but i feel the items installed should be of little more quality ones
Little Elm, TX, on Nov 13, 2020
Initial accepting of the offer is not straight forwards and it back and forth before it gets accepted, after that we haven't faced any issues until the move -in. Everything went well and we are happy with the purchase and would like to recommend to friends
Savannah, on Jul 08, 2019
Honesty. The house has several problems and it has been one year and new problems keep coming up. If i had to take care of so many things myself then why did I pay premium price for new construction. I should have bought land and built a house myself. [name removed] [name removed] Sucks.
Little Elm, TX, on Jun 20, 2020
In detail explaination of each thing in detail
Little Elm, on Dec 15, 2020
Been responsive and everythings been great so far.
Little Elm, on Mar 30, 2019
[name removed], [name removed] and [name removed] were a superb team together. Right from Day 1 we had awesome experience with them . The way they handled pre-handover activities of the house, handling some minor issues that we faced during the year and also managing the support during warranty period was awesome. [name removed] is one go to person who is ready to help out of the way anytime you call her. Excellent service from GrandHomes and we will highly recommend this builder and the team to all our friends and relatives. Cheers!!
Frisco, TX, on Mar 26, 2020
So many changes happened throughout the process which changed many of the promises that were made a long the way. The closing was rushed at the end and many final details were missed and now going through warranty. Paint all over the house is not consistent and won't be fixed at this point after closing. Overall, I think [name removed] [name removed] could have done better than this.
Little Elm, TX, on Dec 02, 2019
The builder is very terrible. There are so many defects in my house and the builder never response my call/text
Little Elm, on Jul 07, 2020
Our warranty person is [name removed]. He is very responsive and positive person. I really appreciate the way he is helping us to resolve all the issues that we are currently facing. He is a excellent addition to the team. He knows how to take care of customer and his company by keeping the correct balance. We are hoping for the best for his career as well as for our home.
Little Elm, on Jan 18, 2019
We loved working with our sales woman, [name removed].
Little Elm, TX, on Nov 29, 2019
The design studio. Although the upcharge for items was very steep and disappointing
Little Elm, on Jul 07, 2020
I never had the white glove treatment before. [name removed] [name removed] in [name removed] [name removed] knocked it out of the park from the sales agent, [name removed], to the builder [name removed], and the [name removed] [name removed] Inspection with [name removed] during the final walk through to ensure that everything was to 100% satisfaction. Thank you [name removed] [name removed] for making our dream home come true!
Little Elm, on Jan 17, 2019
We have not had many incidents after completion. When there was an issue, builder fulfilled its commitment with minimal stress for us.
Little Elm, TX, on Oct 10, 2019
The salesperson at the time was great. [name removed] looked at the home thought couldn’t afford it she found us another less expensive subdivision in our range grand homes built in and made it happen for us. Kept us updated on everything we were moving in from out of state answered every question we had . The whole team that built the house and the guy mike over see the building was great also. Great experience from start to finish.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, TX, on Jun 15, 2022
It was not a pleasant experience working with the sales person "[name removed] [name removed]" She was rude and and made the hole buying process an awful experience. We tried speaking to her manager but there was no postive response either. We almost decided to walk away after signing the contract just not to deal with the whole situation. But it was the builder "[name removed]" who turned everything around. If it wasn't [name removed] we never would have proceeded further to buy this home. Even though [name removed] was still our sales person, we never heard from her during the build process except of couple of times. You can contact me if you'd like to know the full explanation of what happened.
Little Elm, TX, on Jun 08, 2022
Everything went like clock work and the team was very helpful. Some of the minor issues that was notified during walk thru were not taken care of as expected. These are minor, but I feel if there was commitment to fix it, they should have been, or at least notified that they were not.
Little Elm, TX, on May 25, 2022
Appliances were stolen because door was left unlocked held up closing for almost a month and a half
Little Elm, TX, on May 17, 2022
The finish of the work is not satisfactory. From day 1 there has been issues coming up.
Little Elm, TX, on May 11, 2022
We felt the quality of kitchen cabinets is not up to the mark, and the shelves inside kitchen cabinets are not adjustable. Lack of storage closets
Little Elm, TX, on Apr 22, 2022
Everything went smooth with few hiccups here and there but nothing major. I am satisfied with overall experience. [name removed] did her best and was very helpful throughout the process.
Little Elm, TX, on Mar 25, 2022
Experience was all good except that it got a little delayed (due to which I had to plan a lot of things with my old home). I really like the high ceilings at my place and the quality of construction.
Little Elm, TX, on Dec 18, 2021
At times there were significant delays in communication. I understand and realize that 2021 brought challenges that all companies had not experienced before, but I also know how important any communication is vs. no communication. I do have an absolutely beautiful home that ultimately was worth the wait. We are still fixing some things but overall it’s a stellar experience.
Little Elm, TX, on Oct 26, 2021
Every staff member that I interacted with, specifically [name removed] from sales, [name removed] at the [name removed] studio, [name removed] [name removed] the builder, [name removed] from Closing and [name removed] from warranty were excellent. [name removed]’s and [name removed]’s outstanding customer service and communication made the entire process stress free. [name removed] guided us with the designs that made our beautiful house look even better. [name removed] went over everything really well at the walkthrough.
Little Elm, TX, on Jul 17, 2021
It was a memorable experience of a lifetime. It was our dream home and my sales person [name removed] and [name removed] [name removed] my builder were amazing. They made our dream come true with our gorgeous home. The customer service from start to the finishline was fantastic . Everyone were very professional and pleasing. Extremely happy that we went for a home from [name removed] .
Little Elm, TX, on Mar 22, 2021
[name removed] and [name removed] are the best Agent and Builder I have worked with to date! The home building and buying process was explained from beginning to end.
Little Elm, TX, on Dec 18, 2020
[name removed] home was my dream house but they messed it all up for us. Project got delayed a lot then they kept putting wrong stuff (tiles, shower) and kept taking thing apart over and over. Many things went wrong during the building of house. Bathrooms were taken apart couple of times as they kept putting wrong color tiles on baths. Another time tiles were not perfectly laid out. They were crooked. Couple of windows were broken which they replaced after we closed the house. They put standing shower instead of the bath tubs we chose at design center. They ignored so many of our requests, even though they were in final document created at design center. It was like thy didn’t hAve any respect for our choices. We had to extend our apartment lease and pay a lot of money for nothing as they delayed the closing so much. Finally we got our house which was not completely finished. On top of that house was dirty. They tried to professionally clean it twice but it was still very dirty. Cabinets were never dusted from inside. There were still paint stains on walls and wooden cabinets. [name removed] wood cabinet was never ever polished. Ultimately by the time we moved into our new house just in time for festive season, we were very frustrated with all this. We were so dissatisfied and disappointed that we never felt like it was our new house. I would never ever buy another [name removed] home neither I would recommend it to anyone.
Little Elm, TX, on Nov 13, 2020
Initial accepting of the offer is not straight forwards and it back and forth before it gets accepted, after that we haven't faced any issues until the move -in. Everything went well and we are happy with the purchase and would like to recommend to friends
Little Elm, TX, on Jun 20, 2020
In detail explaination of each thing in detail
Frisco, TX, on Mar 26, 2020
So many changes happened throughout the process which changed many of the promises that were made a long the way. The closing was rushed at the end and many final details were missed and now going through warranty. Paint all over the house is not consistent and won't be fixed at this point after closing. Overall, I think [name removed] [name removed] could have done better than this.
Little Elm, TX, on Dec 02, 2019
The builder is very terrible. There are so many defects in my house and the builder never response my call/text
Little Elm, TX, on Nov 29, 2019
The design studio. Although the upcharge for items was very steep and disappointing
Little Elm, TX, on Oct 10, 2019
The salesperson at the time was great. [name removed] looked at the home thought couldn’t afford it she found us another less expensive subdivision in our range grand homes built in and made it happen for us. Kept us updated on everything we were moving in from out of state answered every question we had . The whole team that built the house and the guy mike over see the building was great also. Great experience from start to finish.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Aug 30, 2022
I liked how quickly I got response and action was taken relatively quickly.
Little Elm, on Aug 30, 2022
[name removed] has been exceptional in handling all warranty issues that arise and she has been on top of things making sure they are resolved timely.
Little Elm, on May 07, 2022
[name removed] seems to be extremely proactive and has a great attitude towards customer service
Little Elm, on May 03, 2022
[name removed] warranty rep ([name removed]) has been pretty attentive and very responsive, overall quality of materials to build and amount of things breaking, has been very disappointing, my towel rack actually fell off this morning... although these are easy fixes, I shouldn't be 3 months in having to replace, staple, glue or tighten, anything, I understand the housing market and labor have been insane/busy but poor quality of materials has been noticed all through the home, unfortunately this is our 5th grand home and this one has disappointed me with the lack of attention to detail. On a positive note, beautiful home and that is all I can say about it.
Little Elm, on Apr 06, 2022
The warranty service/customer care has been responsive and excellent!
Little Elm, on Feb 18, 2022
The quality is good overall. Kitchen cabinets feel really flimsy. They painted the drawer rails along with the drawers which made them rough while opening and closing. Doorknobs all over the house keep coming out.
Little Elm, on Jun 17, 2021
Warranty has been ok. It seems to take several weeks sometimes before we get a repair.
Little Elm, on May 14, 2021
shaun is great, he always come and take care things on time. I am so impressed with his great level of work ethics.
Little Elm, on Mar 10, 2021
i liked the promptness of warranty department, but i feel the items installed should be of little more quality ones
Little Elm, on Dec 15, 2020
Been responsive and everythings been great so far.
Little Elm, on Jul 07, 2020
Our warranty person is [name removed]. He is very responsive and positive person. I really appreciate the way he is helping us to resolve all the issues that we are currently facing. He is a excellent addition to the team. He knows how to take care of customer and his company by keeping the correct balance. We are hoping for the best for his career as well as for our home.
Little Elm, on Jul 07, 2020
I never had the white glove treatment before. [name removed] [name removed] in [name removed] [name removed] knocked it out of the park from the sales agent, [name removed], to the builder [name removed], and the [name removed] [name removed] Inspection with [name removed] during the final walk through to ensure that everything was to 100% satisfaction. Thank you [name removed] [name removed] for making our dream home come true!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Dec 09, 2021
The entire home buying and biding process was outstanding.
Little Elm, on Oct 19, 2021
Seems like aftet we closed our issues weren't important. Sometimes it takes multiple emails to get a response. And if I didn't have some direct email accounts I feel some issues would not have been addressed.
Little Elm, on Aug 22, 2021
The [name removed] [name removed] team overall provided us with exceptional service. Our sales agent, loan officer, loan processor and our warranty representative [name removed] exceeded our expectations. [name removed]'s level of responsiveness and professionalism is unmatched.
Little Elm, on Aug 10, 2021
I like the promptness of warranty department and the quality of interiors should have been much better.
Little Elm, on Jun 19, 2021
Warranty services are exceptional, they dedicate an individual who will work closely with you to meet your expectations and address all the concerns. I personally requested warranty work multiple times for minor issues and I was assigned to an agent ( Mr. [name removed]), he was professional and made sure to follow up with me on every promise he made until all tasks were completed.
Little Elm, on Apr 11, 2021
The home was really good and whenever we had issues they were on top of it. For every concern, they are really attentive and go into detail to fix it. [name removed] the builder was really good and [name removed]- The warranty contact person does a perfect job of taking notes when we have some issues.
Little Elm, on Sep 16, 2020
We had a few issues but the warranty corrected them.
Little Elm, on Aug 09, 2020
I felt like there were many in home mistake to were I had to call the [name removed] department
Little Elm, on May 01, 2020
Your builders are wonderful. [name removed] and mike are very approachable
Little Elm, on Sep 20, 2019
I am very satisfied with the quality of my home and the service from the warranty department
Savannah, on Jul 08, 2019
Honesty. The house has several problems and it has been one year and new problems keep coming up. If i had to take care of so many things myself then why did I pay premium price for new construction. I should have bought land and built a house myself. [name removed] [name removed] Sucks.
Little Elm, on Mar 30, 2019
[name removed], [name removed] and [name removed] were a superb team together. Right from Day 1 we had awesome experience with them . The way they handled pre-handover activities of the house, handling some minor issues that we faced during the year and also managing the support during warranty period was awesome. [name removed] is one go to person who is ready to help out of the way anytime you call her. Excellent service from GrandHomes and we will highly recommend this builder and the team to all our friends and relatives. Cheers!!
Little Elm, on Jan 18, 2019
We loved working with our sales woman, [name removed].