Overall Satisfaction
Community Profile
Welcome to Frisco Hills in Little Elm TX! This premier community offers family oriented features such as a splash pad, playground, swimming pool plus future hike and bike trails. Located in the highly sought after exemplary Frisco School District. Frisco Hills is a master planned community convenient to the latest shops and restaurants, including Stonebriar Mall and The Shops of Legacy. Little Elm was named the Best Suburb to Buy a House in Texas by Niche.com in 2015. Little Elm gives you small town living with all the benefits Frisco has to offer. See Grand Homes for your new dream home in Frisco Hills in Little Elm TX!
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Sep 20, 2024
I like that I was able to work with the builder to meet my needs
Little Elm, Tx, on May 20, 2025
Working with [name removed] was a fantastic experience. He was always available to answer questions or address any concerns we had about the house.
Little Elm, on Nov 09, 2024
The warranty service has been great. Our rep checks in on us periodically to make sure everything is still going well.
Little Elm, Tx, on May 14, 2025
Like- Easy communication, Professionalism, Design, Support and service Dislike- No upgrade options provided, Overall purchase price was on higher side
Little Elm, Tx, on Apr 30, 2025
I like pretty much everything, but I did deal with out buying agents, I recommend everyone to have buyers agent to talk some cosmetic issues with builders .
Little Elm, on Jan 11, 2024
Good response for all repairs etc . Really like [name removed]’s help regarding warranty stuff
Little Elm, on Jul 31, 2024
I want to commend your department for the consistent responsibility demonstrated in addressing issues promptly. Each time I have reached out with a concern, Warranty team has responded in a timely manner, ensuring that the issue is acknowledged and addressed without unnecessary delays. Additionally, I appreciate the thoroughness with which each email is handled. Your commitment to providing fixes or clear steps towards resolution in every correspondence has been extremely helpful. This level of responsiveness and attention to detail has significantly alleviated the stress often associated with warranty claims. Thank you for your dedication to customer service and for maintaining a high standard of reliability and efficiency.
Little Elm, Tx, on Mar 12, 2025
Poor quality construction materials used for house over $1M. Garage can't even fit a normal car, which is ridiculous. Grand Homes never share exact measurements upfront.
Little Elm, on May 08, 2023
Felt a lot of items in showcase home were not included and extra. Limited options for appliances that were either subpar or top of line, nothing in middle. Mostly disappointed in our flooring, told them we had two big dogs and was told the flooring would be able to handle that, not the case and it looks terrible even after less than a year.
Little Elm, on May 31, 2024
We liked they are very responsive and caring about customers. They do regularly follow up with us and guiding on maintenance of our property. Special Thank you to [name removed] and [name removed]!
Little Elm, Tx, on Mar 10, 2025
The initial purchase decision was well handled. But the loan process, rate lock and closing was very mishandled due miscommunication between the loan officer and the grand homes office staff because of which I had to go through the process of paying penalty of rate lock vs choosing the worse rate, extension of closing and several very anxious calls and meetings with the team to bring them together. [name removed] and [name removed] were helpful and patient with the process. I just wished that the mortgage side and the grand home side would have worked together to avoid the unnecessary complication that arouse with closing and mortgage. The hands on maintenance and construction team namely [name removed] has been very helpful at each and every step, very prompt, responsive and present with fixing every mechanical and structural issues. It has been a great relief to have such kind of support from grand homes for the initial move in. Thank you !
Little Elm, on Feb 15, 2023
With in 6 months we move in, backyard fence being shared with other community is broken and grand homes not covering it !
Little Elm, on Apr 01, 2024
Prompt, reachable and holistic completion of work
Little Elm, Tx, on Nov 17, 2024
First contact with Grand Home was [name removed]. She was well easy to talk to. She listened and understood what we were looking for in a new home. After she left we had the pleasure of working with [name removed] and she too was delightful. Working with [name removed] was not a good experience. I’m am thankful we were given [name removed]. He is an absolute joy! He was willing to answer questions, met at the house about questions and fixed problems that were issues created from Mr.Cook. Your company is very very fortunate to have Mr. [name removed] working for you. He is a talented, educated and personable individual. He has impeccable customer service skills and knowledge of your product. I would have him build me a home again.
Little Elm, on Feb 05, 2023
Quality of overall building/construction/hardware/etc.. products used. No attention to details. Worst paint job ever. The paint used looks and feels very cheap. When the garage entry door from inside the house is closed, the whole house structure shakes. The outside garage door when opened and closed makes a loud noise and it is even heard from every corner of the house. None of of the room in the whole house is sound proof. You can literally hears the conversations from one room to another.
Little Elm, on Mar 22, 2024
Every time I call for warranty, the rep comes with a story not to fix it.
Little Elm, Tx, on Jun 26, 2024
Our sales agent changed in the middle of the build. We had some poor experiences with the new sales agent after the change.
Little Elm, on Jan 21, 2023
Great house design and super fast response on house warranty calls.
Little Elm, on Oct 27, 2023
Extremely poor build quality and pathetic warranty I can get into more details, but it is pathetic, I would never recommend grand homes to anyone
Little Elm, on Dec 09, 2022
[name removed] [name removed] accommodated my requests for changes. Although there were delays with completion of my home, at the end, they were able to pull it off
Little Elm, Tx, on May 06, 2024
I appreciate the architectural designs of grand homes and the variety of options they offer. However, I'm disappointed by the poor quality of the materials they use, which often can't withstand normal wear and tear for more than a few weeks.
Little Elm, on Dec 09, 2021
The entire home buying and biding process was outstanding.
Little Elm, on Aug 21, 2023
I like the quick response on the warranty service request .
Little Elm, TX, on Feb 05, 2024
I liked exterior design and overall process in home building. I disliked that in Design center there were limited options for upgrades
Little Elm, on Oct 19, 2021
Seems like aftet we closed our issues weren't important. Sometimes it takes multiple emails to get a response. And if I didn't have some direct email accounts I feel some issues would not have been addressed.
Little Elm, on Aug 01, 2023
[name removed] is our rep and he a great guy , always respond to us even on weekends. Sends help quickly and do make Good suggestions to us as needed.
Little Elm, TX, on Nov 22, 2023
I liked the process that is set in place for a home purchase. I did not like the fact that I was not given enough time for the official closing date.
Little Elm, on Aug 22, 2021
The [name removed] [name removed] team overall provided us with exceptional service. Our sales agent, loan officer, loan processor and our warranty representative [name removed] exceeded our expectations. [name removed]'s level of responsiveness and professionalism is unmatched.
Little Elom, on Jul 28, 2023
Extremely good communication. Very prompt actions. Fair resolutions.
Little Elm, TX, on Nov 10, 2023
Time line/ Sales and design Centre needs to be more transparent
Little Elm, on Aug 10, 2021
I like the promptness of warranty department and the quality of interiors should have been much better.
Little Elm, on Jul 05, 2023
[name removed] has been very responsive and easy to work with.
Little Elm, TX, on Aug 22, 2023
> I like the green belt > I like Open house plan with high sealing and curved stairs > I do not like the community > I cannot judge on builder quality as we just moved in but the standard seems ok for now. > I do not like the discussion with the sales manager as I had bad experience during the negotiation. Initially they accepted my offer and later they said the president denied and due to this I lost other housing deal. > Sales is good. > So far I like the post sale experience for any issues, the employees are committed to provide the services during the warranty period.
Little Elm, on Jun 19, 2021
Warranty services are exceptional, they dedicate an individual who will work closely with you to meet your expectations and address all the concerns. I personally requested warranty work multiple times for minor issues and I was assigned to an agent ( Mr. [name removed]), he was professional and made sure to follow up with me on every promise he made until all tasks were completed.
Little Elm, on Nov 24, 2022
All has been good, very responsive and easily fixed. Only issue is we were without a water heater on a weekend as the center was closed and it was not deemed as an emergency per the phone message recording.
Little Elm, TX, on Jun 22, 2023
Your Title company draws concern. In my next transaction I will avoid them altogether and suggest to my realtor a Title company of my choice.
Little Elm, on Oct 21, 2022
[name removed] was really prompt to answer and solve the issues i had with the home.
Little Elm, TX, on Jun 16, 2023
Like the model and plan and disliked the way that put me in the spot with limited time to close
Little Elm, on Apr 11, 2021
The home was really good and whenever we had issues they were on top of it. For every concern, they are really attentive and go into detail to fix it. [name removed] the builder was really good and [name removed]- The warranty contact person does a perfect job of taking notes when we have some issues.
Little Elm, on Sep 30, 2022
I would say warranty service is the best part of grand homes. Warranty team Is very responsive and are listening to the problems we have mentioned and they are very prompt and were able to fix problems mentioned. I am somewhat not happy with the plumbing done during construction of the house, the house had many leaks in the initial 10 days of moving into the house. Warranty team fixed them Patiently. I have below suggestion regarding sales and initial phase of Purchase . I would suggest there should be little flexibility wrto house plan while purchasing the house. Once we have seen the site and plans and price , we should be given a time period of 1 to 2 weeks o finalize plan and any alterations required. It was required to sign the contract within 2to 3 days of seeing the site and we couldn’t think of all the alterations required for our house within those 2 to 3 days. Once we signed , there were no changes allowed and it was quiet difficult for us as a first time home buyer to know every thing about the house in 2 to 3 days .. and we couldn’t get things done which we wanted
Little Elm, on Aug 30, 2022
I liked how quickly I got response and action was taken relatively quickly.
Little Elm, TX, on Apr 21, 2023
Overall good. There were some unfinished stuff and cleaning wasn’t done properly but builder too care of all those issues before closing . [name removed] was very responsive and helpful.
Little Elm, on Sep 16, 2020
We had a few issues but the warranty corrected them.
Little Elm, on Aug 30, 2022
[name removed] has been exceptional in handling all warranty issues that arise and she has been on top of things making sure they are resolved timely.
Little Elom, TX, on Mar 23, 2023
I would love to have more time to sort out some of the customizations to the home before I locked into the final construction plans.
Little Elm, on Aug 09, 2020
I felt like there were many in home mistake to were I had to call the [name removed] department
Little Elm, on May 01, 2020
Your builders are wonderful. [name removed] and mike are very approachable
Little Elm, on May 07, 2022
[name removed] seems to be extremely proactive and has a great attitude towards customer service
Little Elm, TX, on Jun 15, 2022
It was not a pleasant experience working with the sales person "[name removed] [name removed]" She was rude and and made the hole buying process an awful experience. We tried speaking to her manager but there was no postive response either. We almost decided to walk away after signing the contract just not to deal with the whole situation. But it was the builder "[name removed]" who turned everything around. If it wasn't [name removed] we never would have proceeded further to buy this home. Even though [name removed] was still our sales person, we never heard from her during the build process except of couple of times. You can contact me if you'd like to know the full explanation of what happened.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, Tx, on May 20, 2025
Working with [name removed] was a fantastic experience. He was always available to answer questions or address any concerns we had about the house.
Little Elm, Tx, on May 14, 2025
Like- Easy communication, Professionalism, Design, Support and service Dislike- No upgrade options provided, Overall purchase price was on higher side
Little Elm, Tx, on Apr 30, 2025
I like pretty much everything, but I did deal with out buying agents, I recommend everyone to have buyers agent to talk some cosmetic issues with builders .
Little Elm, Tx, on Mar 12, 2025
Poor quality construction materials used for house over $1M. Garage can't even fit a normal car, which is ridiculous. Grand Homes never share exact measurements upfront.
Little Elm, Tx, on Mar 10, 2025
The initial purchase decision was well handled. But the loan process, rate lock and closing was very mishandled due miscommunication between the loan officer and the grand homes office staff because of which I had to go through the process of paying penalty of rate lock vs choosing the worse rate, extension of closing and several very anxious calls and meetings with the team to bring them together. [name removed] and [name removed] were helpful and patient with the process. I just wished that the mortgage side and the grand home side would have worked together to avoid the unnecessary complication that arouse with closing and mortgage. The hands on maintenance and construction team namely [name removed] has been very helpful at each and every step, very prompt, responsive and present with fixing every mechanical and structural issues. It has been a great relief to have such kind of support from grand homes for the initial move in. Thank you !
Little Elm, Tx, on Nov 17, 2024
First contact with Grand Home was [name removed]. She was well easy to talk to. She listened and understood what we were looking for in a new home. After she left we had the pleasure of working with [name removed] and she too was delightful. Working with [name removed] was not a good experience. I’m am thankful we were given [name removed]. He is an absolute joy! He was willing to answer questions, met at the house about questions and fixed problems that were issues created from Mr.Cook. Your company is very very fortunate to have Mr. [name removed] working for you. He is a talented, educated and personable individual. He has impeccable customer service skills and knowledge of your product. I would have him build me a home again.
Little Elm, Tx, on Jun 26, 2024
Our sales agent changed in the middle of the build. We had some poor experiences with the new sales agent after the change.
Little Elm, Tx, on May 06, 2024
I appreciate the architectural designs of grand homes and the variety of options they offer. However, I'm disappointed by the poor quality of the materials they use, which often can't withstand normal wear and tear for more than a few weeks.
Little Elm, TX, on Feb 05, 2024
I liked exterior design and overall process in home building. I disliked that in Design center there were limited options for upgrades
Little Elm, TX, on Nov 22, 2023
I liked the process that is set in place for a home purchase. I did not like the fact that I was not given enough time for the official closing date.
Little Elm, TX, on Nov 10, 2023
Time line/ Sales and design Centre needs to be more transparent
Little Elm, TX, on Aug 22, 2023
> I like the green belt > I like Open house plan with high sealing and curved stairs > I do not like the community > I cannot judge on builder quality as we just moved in but the standard seems ok for now. > I do not like the discussion with the sales manager as I had bad experience during the negotiation. Initially they accepted my offer and later they said the president denied and due to this I lost other housing deal. > Sales is good. > So far I like the post sale experience for any issues, the employees are committed to provide the services during the warranty period.
Little Elm, TX, on Jun 22, 2023
Your Title company draws concern. In my next transaction I will avoid them altogether and suggest to my realtor a Title company of my choice.
Little Elm, TX, on Jun 16, 2023
Like the model and plan and disliked the way that put me in the spot with limited time to close
Little Elm, TX, on Apr 21, 2023
Overall good. There were some unfinished stuff and cleaning wasn’t done properly but builder too care of all those issues before closing . [name removed] was very responsive and helpful.
Little Elom, TX, on Mar 23, 2023
I would love to have more time to sort out some of the customizations to the home before I locked into the final construction plans.
Little Elm, TX, on Jun 15, 2022
It was not a pleasant experience working with the sales person "[name removed] [name removed]" She was rude and and made the hole buying process an awful experience. We tried speaking to her manager but there was no postive response either. We almost decided to walk away after signing the contract just not to deal with the whole situation. But it was the builder "[name removed]" who turned everything around. If it wasn't [name removed] we never would have proceeded further to buy this home. Even though [name removed] was still our sales person, we never heard from her during the build process except of couple of times. You can contact me if you'd like to know the full explanation of what happened.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Nov 09, 2024
The warranty service has been great. Our rep checks in on us periodically to make sure everything is still going well.
Little Elm, on Jul 31, 2024
I want to commend your department for the consistent responsibility demonstrated in addressing issues promptly. Each time I have reached out with a concern, Warranty team has responded in a timely manner, ensuring that the issue is acknowledged and addressed without unnecessary delays. Additionally, I appreciate the thoroughness with which each email is handled. Your commitment to providing fixes or clear steps towards resolution in every correspondence has been extremely helpful. This level of responsiveness and attention to detail has significantly alleviated the stress often associated with warranty claims. Thank you for your dedication to customer service and for maintaining a high standard of reliability and efficiency.
Little Elm, on May 31, 2024
We liked they are very responsive and caring about customers. They do regularly follow up with us and guiding on maintenance of our property. Special Thank you to [name removed] and [name removed]!
Little Elm, on Apr 01, 2024
Prompt, reachable and holistic completion of work
Little Elm, on Mar 22, 2024
Every time I call for warranty, the rep comes with a story not to fix it.
Little Elm, on Oct 27, 2023
Extremely poor build quality and pathetic warranty I can get into more details, but it is pathetic, I would never recommend grand homes to anyone
Little Elm, on Aug 21, 2023
I like the quick response on the warranty service request .
Little Elm, on Aug 01, 2023
[name removed] is our rep and he a great guy , always respond to us even on weekends. Sends help quickly and do make Good suggestions to us as needed.
Little Elom, on Jul 28, 2023
Extremely good communication. Very prompt actions. Fair resolutions.
Little Elm, on Jul 05, 2023
[name removed] has been very responsive and easy to work with.
Little Elm, on Nov 24, 2022
All has been good, very responsive and easily fixed. Only issue is we were without a water heater on a weekend as the center was closed and it was not deemed as an emergency per the phone message recording.
Little Elm, on Oct 21, 2022
[name removed] was really prompt to answer and solve the issues i had with the home.
Little Elm, on Sep 30, 2022
I would say warranty service is the best part of grand homes. Warranty team Is very responsive and are listening to the problems we have mentioned and they are very prompt and were able to fix problems mentioned. I am somewhat not happy with the plumbing done during construction of the house, the house had many leaks in the initial 10 days of moving into the house. Warranty team fixed them Patiently. I have below suggestion regarding sales and initial phase of Purchase . I would suggest there should be little flexibility wrto house plan while purchasing the house. Once we have seen the site and plans and price , we should be given a time period of 1 to 2 weeks o finalize plan and any alterations required. It was required to sign the contract within 2to 3 days of seeing the site and we couldn’t think of all the alterations required for our house within those 2 to 3 days. Once we signed , there were no changes allowed and it was quiet difficult for us as a first time home buyer to know every thing about the house in 2 to 3 days .. and we couldn’t get things done which we wanted
Little Elm, on Aug 30, 2022
I liked how quickly I got response and action was taken relatively quickly.
Little Elm, on Aug 30, 2022
[name removed] has been exceptional in handling all warranty issues that arise and she has been on top of things making sure they are resolved timely.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Little Elm, on Sep 20, 2024
I like that I was able to work with the builder to meet my needs
Little Elm, on Jan 11, 2024
Good response for all repairs etc . Really like [name removed]’s help regarding warranty stuff
Little Elm, on May 08, 2023
Felt a lot of items in showcase home were not included and extra. Limited options for appliances that were either subpar or top of line, nothing in middle. Mostly disappointed in our flooring, told them we had two big dogs and was told the flooring would be able to handle that, not the case and it looks terrible even after less than a year.
Little Elm, on Feb 15, 2023
With in 6 months we move in, backyard fence being shared with other community is broken and grand homes not covering it !
Little Elm, on Feb 05, 2023
Quality of overall building/construction/hardware/etc.. products used. No attention to details. Worst paint job ever. The paint used looks and feels very cheap. When the garage entry door from inside the house is closed, the whole house structure shakes. The outside garage door when opened and closed makes a loud noise and it is even heard from every corner of the house. None of of the room in the whole house is sound proof. You can literally hears the conversations from one room to another.
Little Elm, on Jan 21, 2023
Great house design and super fast response on house warranty calls.
Little Elm, on Dec 09, 2022
[name removed] [name removed] accommodated my requests for changes. Although there were delays with completion of my home, at the end, they were able to pull it off
Little Elm, on Dec 09, 2021
The entire home buying and biding process was outstanding.
Little Elm, on Oct 19, 2021
Seems like aftet we closed our issues weren't important. Sometimes it takes multiple emails to get a response. And if I didn't have some direct email accounts I feel some issues would not have been addressed.
Little Elm, on Aug 22, 2021
The [name removed] [name removed] team overall provided us with exceptional service. Our sales agent, loan officer, loan processor and our warranty representative [name removed] exceeded our expectations. [name removed]'s level of responsiveness and professionalism is unmatched.
Little Elm, on Aug 10, 2021
I like the promptness of warranty department and the quality of interiors should have been much better.
Little Elm, on Jun 19, 2021
Warranty services are exceptional, they dedicate an individual who will work closely with you to meet your expectations and address all the concerns. I personally requested warranty work multiple times for minor issues and I was assigned to an agent ( Mr. [name removed]), he was professional and made sure to follow up with me on every promise he made until all tasks were completed.
Little Elm, on Apr 11, 2021
The home was really good and whenever we had issues they were on top of it. For every concern, they are really attentive and go into detail to fix it. [name removed] the builder was really good and [name removed]- The warranty contact person does a perfect job of taking notes when we have some issues.
Little Elm, on Sep 16, 2020
We had a few issues but the warranty corrected them.
Little Elm, on Aug 09, 2020
I felt like there were many in home mistake to were I had to call the [name removed] department