Top Homebuilder Ratings & Reviews

Grand Homes

Frisco Hills

49 Homeowner Reviews Completed Nov 2020 - May 2022

Overall Satisfaction

4.4
Customers' overall satisfaction
4.1
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.4

Construction Experience

4.3

Customer Care Experience

4.5

Home Readiness

4.0

Installation & Workmanship

4.4

Community Profile

North: Frisco Hills homes

North: Frisco Hills homes

Welcome to Frisco Hills in Little Elm TX! This premier community offers family oriented features such as a splash pad, playground, swimming pool plus future hike and bike trails. Located in the highly sought after exemplary Frisco School District. Frisco Hills is a master planned community convenient to the latest shops and restaurants, including Stonebriar Mall and The Shops of Legacy. Little Elm was named the Best Suburb to Buy a House in Texas by Niche.com in 2015. Little Elm gives you small town living with all the benefits Frisco has to offer. See Grand Homes for your new dream home in Frisco Hills in Little Elm TX!


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Little Elm, on Dec 09, 2021

The entire home buying and biding process was outstanding.

4.6
Verified Homeowner
Little Elm, on May 07, 2022

[name removed] seems to be extremely proactive and has a great attitude towards customer service

5.0
Verified Homeowner
Little Elm, TX, on May 17, 2022

The finish of the work is not satisfactory. From day 1 there has been issues coming up.

3.5
Verified Homeowner
Little Elm, on Oct 19, 2021

Seems like aftet we closed our issues weren't important. Sometimes it takes multiple emails to get a response. And if I didn't have some direct email accounts I feel some issues would not have been addressed.

3.1
Verified Homeowner
Little Elm, on May 03, 2022

[name removed] warranty rep ([name removed]) has been pretty attentive and very responsive, overall quality of materials to build and amount of things breaking, has been very disappointing, my towel rack actually fell off this morning... although these are easy fixes, I shouldn't be 3 months in having to replace, staple, glue or tighten, anything, I understand the housing market and labor have been insane/busy but poor quality of materials has been noticed all through the home, unfortunately this is our 5th grand home and this one has disappointed me with the lack of attention to detail. On a positive note, beautiful home and that is all I can say about it.

5.0
Verified Homeowner
Little Elm, TX, on May 11, 2022

We felt the quality of kitchen cabinets is not up to the mark, and the shelves inside kitchen cabinets are not adjustable. Lack of storage closets

4.5
Verified Homeowner
Little Elm, on Aug 22, 2021

The [name removed] [name removed] team overall provided us with exceptional service. Our sales agent, loan officer, loan processor and our warranty representative [name removed] exceeded our expectations. [name removed]'s level of responsiveness and professionalism is unmatched.

5.0
Verified Homeowner
Little Elm, on Apr 06, 2022

The warranty service/customer care has been responsive and excellent!

5.0
Verified Homeowner
Little Elm, TX, on Apr 22, 2022

Everything went smooth with few hiccups here and there but nothing major. I am satisfied with overall experience. [name removed] did her best and was very helpful throughout the process.

4.8
Verified Homeowner
Little Elm, on Aug 10, 2021

I like the promptness of warranty department and the quality of interiors should have been much better.

4.0
Verified Homeowner
Little Elm, TX, on Mar 25, 2022

Experience was all good except that it got a little delayed (due to which I had to plan a lot of things with my old home). I really like the high ceilings at my place and the quality of construction.

4.3
Verified Homeowner
Little Elm, on Mar 31, 2022

Responsiveness

4.1
Verified Homeowner
Little Elm, on Jun 19, 2021

Warranty services are exceptional, they dedicate an individual who will work closely with you to meet your expectations and address all the concerns. I personally requested warranty work multiple times for minor issues and I was assigned to an agent ( Mr. [name removed]), he was professional and made sure to follow up with me on every promise he made until all tasks were completed.

5.0
Verified Homeowner
Little Elm, TX, on Dec 18, 2021

At times there were significant delays in communication. I understand and realize that 2021 brought challenges that all companies had not experienced before, but I also know how important any communication is vs. no communication. I do have an absolutely beautiful home that ultimately was worth the wait. We are still fixing some things but overall it’s a stellar experience.

4.4
Verified Homeowner
Little Elm, on Feb 18, 2022

The quality is good overall. Kitchen cabinets feel really flimsy. They painted the drawer rails along with the drawers which made them rough while opening and closing. Doorknobs all over the house keep coming out.

5.0
Verified Homeowner
Little Elm, on May 11, 2021

So far so great

4.9
Verified Homeowner
Little Elm, on Jul 08, 2021

Timely and effective process!!

5.0
Verified Homeowner
Little Elm, TX, on Oct 26, 2021

Every staff member that I interacted with, specifically [name removed] from sales, [name removed] at the [name removed] studio, [name removed] [name removed] the builder, [name removed] from Closing and [name removed] from warranty were excellent. [name removed]’s and [name removed]’s outstanding customer service and communication made the entire process stress free. [name removed] guided us with the designs that made our beautiful house look even better. [name removed] went over everything really well at the walkthrough.

4.9
Verified Homeowner
Little Elm, on Apr 11, 2021

The home was really good and whenever we had issues they were on top of it. For every concern, they are really attentive and go into detail to fix it. [name removed] the builder was really good and [name removed]- The warranty contact person does a perfect job of taking notes when we have some issues.

5.0
Verified Homeowner
Little Elm, on Jun 17, 2021

Warranty has been ok. It seems to take several weeks sometimes before we get a repair.

4.0
Verified Homeowner
Little Elm, TX, on Jul 17, 2021

It was a memorable experience of a lifetime. It was our dream home and my sales person [name removed] and [name removed] [name removed] my builder were amazing. They made our dream come true with our gorgeous home. The customer service from start to the finishline was fantastic . Everyone were very professional and pleasing. Extremely happy that we went for a home from [name removed] .

4.3
Verified Homeowner
Little Elm, TX, on Mar 22, 2021

[name removed] and [name removed] are the best Agent and Builder I have worked with to date! The home building and buying process was explained from beginning to end.

5.0
Verified Homeowner
Little Elm, on Apr 07, 2021

We like the customer service

5.0
Verified Homeowner
Little Elm, on Jun 13, 2021

We haven't had to use the warranty service

4.3
Verified Homeowner
Little Elm, on Sep 16, 2020

We had a few issues but the warranty corrected them.

4.9
Verified Homeowner
Little Elm, TX, on Jan 07, 2021

there's nothing i disliked .

5.0
Verified Homeowner
Little Elm, on May 14, 2021

shaun is great, he always come and take care things on time. I am so impressed with his great level of work ethics.

5.0
Verified Homeowner
Little Elm, on Aug 09, 2020

I felt like there were many in home mistake to were I had to call the [name removed] department

3.8
Verified Homeowner
Little Elm, TX, on Dec 18, 2020

[name removed] home was my dream house but they messed it all up for us. Project got delayed a lot then they kept putting wrong stuff (tiles, shower) and kept taking thing apart over and over. Many things went wrong during the building of house. Bathrooms were taken apart couple of times as they kept putting wrong color tiles on baths. Another time tiles were not perfectly laid out. They were crooked. Couple of windows were broken which they replaced after we closed the house. They put standing shower instead of the bath tubs we chose at design center. They ignored so many of our requests, even though they were in final document created at design center. It was like thy didn’t hAve any respect for our choices. We had to extend our apartment lease and pay a lot of money for nothing as they delayed the closing so much. Finally we got our house which was not completely finished. On top of that house was dirty. They tried to professionally clean it twice but it was still very dirty. Cabinets were never dusted from inside. There were still paint stains on walls and wooden cabinets. [name removed] wood cabinet was never ever polished. Ultimately by the time we moved into our new house just in time for festive season, we were very frustrated with all this. We were so dissatisfied and disappointed that we never felt like it was our new house. I would never ever buy another [name removed] home neither I would recommend it to anyone.

2.1
Verified Homeowner
Little Elm, on May 05, 2021

Warranty team is very prompt

5.0
Verified Homeowner
Little Elm, on May 01, 2020

Your builders are wonderful. [name removed] and mike are very approachable

4.6
Verified Homeowner
Little Elm, TX, on Nov 13, 2020

Initial accepting of the offer is not straight forwards and it back and forth before it gets accepted, after that we haven't faced any issues until the move -in. Everything went well and we are happy with the purchase and would like to recommend to friends

4.0
Verified Homeowner
Little Elm, on Mar 10, 2021

i liked the promptness of warranty department, but i feel the items installed should be of little more quality ones

4.5
Verified Homeowner
Little Elm, on Apr 18, 2020

Communication and followthrough.

4.7
Verified Homeowner
Little Elm, TX, on Jun 20, 2020

In detail explaination of each thing in detail

4.0
Verified Homeowner
Little Elm, on Mar 01, 2021

Always responsive

4.9
Verified Homeowner
Little Elm, on Jan 25, 2020

just the designs

2.0
Verified Homeowner
Frisco, TX, on Mar 26, 2020

So many changes happened throughout the process which changed many of the promises that were made a long the way. The closing was rushed at the end and many final details were missed and now going through warranty. Paint all over the house is not consistent and won't be fixed at this point after closing. Overall, I think [name removed] [name removed] could have done better than this.

3.3
Verified Homeowner
Little Elm, on Dec 15, 2020

Been responsive and everythings been great so far.

5.0
Verified Homeowner
Little Elm, on Sep 20, 2019

I am very satisfied with the quality of my home and the service from the warranty department

4.9
Verified Homeowner
Little Elm, TX, on Dec 02, 2019

The builder is very terrible. There are so many defects in my house and the builder never response my call/text

2.5
Verified Homeowner
Little Elm, on Sep 02, 2020

Liked: prompt service

5.0
Verified Homeowner
Savannah, on Aug 09, 2019

The quality and unique aspects of my home

5.0
Verified Homeowner
Little Elm, TX, on Nov 29, 2019

The design studio. Although the upcharge for items was very steep and disappointing

3.5
Verified Homeowner
Little Elm, on Jul 07, 2020

Our warranty person is [name removed]. He is very responsive and positive person. I really appreciate the way he is helping us to resolve all the issues that we are currently facing. He is a excellent addition to the team. He knows how to take care of customer and his company by keeping the correct balance. We are hoping for the best for his career as well as for our home.

4.9
Verified Homeowner
Savannah, on Jul 08, 2019

Honesty. The house has several problems and it has been one year and new problems keep coming up. If i had to take care of so many things myself then why did I pay premium price for new construction. I should have bought land and built a house myself. [name removed] [name removed] Sucks.

1.6
Verified Homeowner
Little Elm, TX, on Oct 10, 2019

The salesperson at the time was great. [name removed] looked at the home thought couldn’t afford it she found us another less expensive subdivision in our range grand homes built in and made it happen for us. Kept us updated on everything we were moving in from out of state answered every question we had . The whole team that built the house and the guy mike over see the building was great also. Great experience from start to finish.

5.0
Verified Homeowner
Little Elm, on Jul 07, 2020

I never had the white glove treatment before. [name removed] [name removed] in [name removed] [name removed] knocked it out of the park from the sales agent, [name removed], to the builder [name removed], and the [name removed] [name removed] Inspection with [name removed] during the final walk through to ensure that everything was to 100% satisfaction. Thank you [name removed] [name removed] for making our dream home come true!

4.9
Verified Homeowner
Little Elm, on Mar 30, 2019

[name removed], [name removed] and [name removed] were a superb team together. Right from Day 1 we had awesome experience with them . The way they handled pre-handover activities of the house, handling some minor issues that we faced during the year and also managing the support during warranty period was awesome. [name removed] is one go to person who is ready to help out of the way anytime you call her. Excellent service from GrandHomes and we will highly recommend this builder and the team to all our friends and relatives. Cheers!!

4.8
Verified Homeowner
Little Elm, TX, on Oct 05, 2019

I was told to give me $4000 credit if I purchase mortgage through [name removed] [name removed] but that wasn't 100 percent true. The house wasn't neat n cleaned as expected. I found many defects that will need to address. I am not happy with this purchase.

4.1
Verified Homeowner
Little Elm, on Mar 13, 2020

[name removed] from [name removed] [name removed] customer service is very responsive and helped us fixing the issues.

4.7
Verified Homeowner
Little Elm, on Feb 21, 2019

Quality and Promptness

4.4
Verified Homeowner
Little Elm, TX, on Aug 03, 2019

Our builder, [name removed]. By far the best builder of the 4 homes I've built to date. Great attention to detail, very communicative, and just a great person.

4.8
Verified Homeowner
Little Elm, on Jan 27, 2020

Very personal and welcoming. Always going beyond than whats expected.

5.0
Verified Homeowner
Little Elm, on Jan 18, 2019

We loved working with our sales woman, [name removed].

4.3
Verified Homeowner
Little Elm, TX, on Jul 13, 2019

regular notifications from my builder.. and the way builder showes evrething..

4.9
Verified Homeowner
Little Elm, on Nov 12, 2019

it takes too long when i reported problem...

3.9
Verified Homeowner
Little Elm, on Jan 17, 2019

We have not had many incidents after completion. When there was an issue, builder fulfilled its commitment with minimal stress for us.

4.4
Verified Homeowner
Little Elm, on Apr 25, 2019

The warranty has been very responsive. Every time I contact them they respond to my first call or email.

5.0
Verified Homeowner
Little Elm, TX, on Jul 12, 2019

I have to raise so many concerns after signing contract. That I have literally read thru to point out what they promise to be in house when closed. It has happened they started denying everything they promised and have to fight with them for getting some of things get done. [name removed] I would have definitely backed out if I have time to move.

2.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Little Elm, TX, on May 17, 2022

The finish of the work is not satisfactory. From day 1 there has been issues coming up.

3.5
Verified Homeowner
Little Elm, TX, on May 11, 2022

We felt the quality of kitchen cabinets is not up to the mark, and the shelves inside kitchen cabinets are not adjustable. Lack of storage closets

4.5
Verified Homeowner
Little Elm, TX, on Apr 22, 2022

Everything went smooth with few hiccups here and there but nothing major. I am satisfied with overall experience. [name removed] did her best and was very helpful throughout the process.

4.8
Verified Homeowner
Little Elm, TX, on Mar 25, 2022

Experience was all good except that it got a little delayed (due to which I had to plan a lot of things with my old home). I really like the high ceilings at my place and the quality of construction.

4.3
Verified Homeowner
Little Elm, TX, on Dec 18, 2021

At times there were significant delays in communication. I understand and realize that 2021 brought challenges that all companies had not experienced before, but I also know how important any communication is vs. no communication. I do have an absolutely beautiful home that ultimately was worth the wait. We are still fixing some things but overall it’s a stellar experience.

4.4
Verified Homeowner
Little Elm, TX, on Oct 26, 2021

Every staff member that I interacted with, specifically [name removed] from sales, [name removed] at the [name removed] studio, [name removed] [name removed] the builder, [name removed] from Closing and [name removed] from warranty were excellent. [name removed]’s and [name removed]’s outstanding customer service and communication made the entire process stress free. [name removed] guided us with the designs that made our beautiful house look even better. [name removed] went over everything really well at the walkthrough.

4.9
Verified Homeowner
Little Elm, TX, on Jul 17, 2021

It was a memorable experience of a lifetime. It was our dream home and my sales person [name removed] and [name removed] [name removed] my builder were amazing. They made our dream come true with our gorgeous home. The customer service from start to the finishline was fantastic . Everyone were very professional and pleasing. Extremely happy that we went for a home from [name removed] .

4.3
Verified Homeowner
Little Elm, TX, on Mar 22, 2021

[name removed] and [name removed] are the best Agent and Builder I have worked with to date! The home building and buying process was explained from beginning to end.

5.0
Verified Homeowner
Little Elm, TX, on Jan 07, 2021

there's nothing i disliked .

5.0
Verified Homeowner
Little Elm, TX, on Dec 18, 2020

[name removed] home was my dream house but they messed it all up for us. Project got delayed a lot then they kept putting wrong stuff (tiles, shower) and kept taking thing apart over and over. Many things went wrong during the building of house. Bathrooms were taken apart couple of times as they kept putting wrong color tiles on baths. Another time tiles were not perfectly laid out. They were crooked. Couple of windows were broken which they replaced after we closed the house. They put standing shower instead of the bath tubs we chose at design center. They ignored so many of our requests, even though they were in final document created at design center. It was like thy didn’t hAve any respect for our choices. We had to extend our apartment lease and pay a lot of money for nothing as they delayed the closing so much. Finally we got our house which was not completely finished. On top of that house was dirty. They tried to professionally clean it twice but it was still very dirty. Cabinets were never dusted from inside. There were still paint stains on walls and wooden cabinets. [name removed] wood cabinet was never ever polished. Ultimately by the time we moved into our new house just in time for festive season, we were very frustrated with all this. We were so dissatisfied and disappointed that we never felt like it was our new house. I would never ever buy another [name removed] home neither I would recommend it to anyone.

2.1
Verified Homeowner
Little Elm, TX, on Nov 13, 2020

Initial accepting of the offer is not straight forwards and it back and forth before it gets accepted, after that we haven't faced any issues until the move -in. Everything went well and we are happy with the purchase and would like to recommend to friends

4.0
Verified Homeowner
Little Elm, TX, on Jun 20, 2020

In detail explaination of each thing in detail

4.0
Verified Homeowner
Frisco, TX, on Mar 26, 2020

So many changes happened throughout the process which changed many of the promises that were made a long the way. The closing was rushed at the end and many final details were missed and now going through warranty. Paint all over the house is not consistent and won't be fixed at this point after closing. Overall, I think [name removed] [name removed] could have done better than this.

3.3
Verified Homeowner
Little Elm, TX, on Dec 02, 2019

The builder is very terrible. There are so many defects in my house and the builder never response my call/text

2.5
Verified Homeowner
Little Elm, TX, on Nov 29, 2019

The design studio. Although the upcharge for items was very steep and disappointing

3.5
Verified Homeowner
Little Elm, TX, on Oct 10, 2019

The salesperson at the time was great. [name removed] looked at the home thought couldn’t afford it she found us another less expensive subdivision in our range grand homes built in and made it happen for us. Kept us updated on everything we were moving in from out of state answered every question we had . The whole team that built the house and the guy mike over see the building was great also. Great experience from start to finish.

5.0
Verified Homeowner
Little Elm, TX, on Oct 05, 2019

I was told to give me $4000 credit if I purchase mortgage through [name removed] [name removed] but that wasn't 100 percent true. The house wasn't neat n cleaned as expected. I found many defects that will need to address. I am not happy with this purchase.

4.1
Verified Homeowner
Little Elm, TX, on Aug 03, 2019

Our builder, [name removed]. By far the best builder of the 4 homes I've built to date. Great attention to detail, very communicative, and just a great person.

4.8
Verified Homeowner
Little Elm, TX, on Jul 13, 2019

regular notifications from my builder.. and the way builder showes evrething..

4.9
Verified Homeowner
Little Elm, TX, on Jul 12, 2019

I have to raise so many concerns after signing contract. That I have literally read thru to point out what they promise to be in house when closed. It has happened they started denying everything they promised and have to fight with them for getting some of things get done. [name removed] I would have definitely backed out if I have time to move.

2.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Little Elm, on May 07, 2022

[name removed] seems to be extremely proactive and has a great attitude towards customer service

5.0
Verified Homeowner
Little Elm, on May 03, 2022

[name removed] warranty rep ([name removed]) has been pretty attentive and very responsive, overall quality of materials to build and amount of things breaking, has been very disappointing, my towel rack actually fell off this morning... although these are easy fixes, I shouldn't be 3 months in having to replace, staple, glue or tighten, anything, I understand the housing market and labor have been insane/busy but poor quality of materials has been noticed all through the home, unfortunately this is our 5th grand home and this one has disappointed me with the lack of attention to detail. On a positive note, beautiful home and that is all I can say about it.

5.0
Verified Homeowner
Little Elm, on Apr 06, 2022

The warranty service/customer care has been responsive and excellent!

5.0
Verified Homeowner
Little Elm, on Mar 31, 2022

Responsiveness

4.1
Verified Homeowner
Little Elm, on Feb 18, 2022

The quality is good overall. Kitchen cabinets feel really flimsy. They painted the drawer rails along with the drawers which made them rough while opening and closing. Doorknobs all over the house keep coming out.

5.0
Verified Homeowner
Little Elm, on Jul 08, 2021

Timely and effective process!!

5.0
Verified Homeowner
Little Elm, on Jun 17, 2021

Warranty has been ok. It seems to take several weeks sometimes before we get a repair.

4.0
Verified Homeowner
Little Elm, on Jun 13, 2021

We haven't had to use the warranty service

4.3
Verified Homeowner
Little Elm, on May 14, 2021

shaun is great, he always come and take care things on time. I am so impressed with his great level of work ethics.

5.0
Verified Homeowner
Little Elm, on May 05, 2021

Warranty team is very prompt

5.0
Verified Homeowner
Little Elm, on Mar 10, 2021

i liked the promptness of warranty department, but i feel the items installed should be of little more quality ones

4.5
Verified Homeowner
Little Elm, on Mar 01, 2021

Always responsive

4.9
Verified Homeowner
Little Elm, on Dec 15, 2020

Been responsive and everythings been great so far.

5.0
Verified Homeowner
Little Elm, on Sep 02, 2020

Liked: prompt service

5.0
Verified Homeowner
Little Elm, on Jul 07, 2020

Our warranty person is [name removed]. He is very responsive and positive person. I really appreciate the way he is helping us to resolve all the issues that we are currently facing. He is a excellent addition to the team. He knows how to take care of customer and his company by keeping the correct balance. We are hoping for the best for his career as well as for our home.

4.9
Verified Homeowner
Little Elm, on Jul 07, 2020

I never had the white glove treatment before. [name removed] [name removed] in [name removed] [name removed] knocked it out of the park from the sales agent, [name removed], to the builder [name removed], and the [name removed] [name removed] Inspection with [name removed] during the final walk through to ensure that everything was to 100% satisfaction. Thank you [name removed] [name removed] for making our dream home come true!

4.9
Verified Homeowner
Little Elm, on Mar 13, 2020

[name removed] from [name removed] [name removed] customer service is very responsive and helped us fixing the issues.

4.7
Verified Homeowner
Little Elm, on Jan 27, 2020

Very personal and welcoming. Always going beyond than whats expected.

5.0
Verified Homeowner
Little Elm, on Nov 12, 2019

it takes too long when i reported problem...

3.9
Verified Homeowner
Little Elm, on Apr 25, 2019

The warranty has been very responsive. Every time I contact them they respond to my first call or email.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Little Elm, on Dec 09, 2021

The entire home buying and biding process was outstanding.

4.6
Verified Homeowner
Little Elm, on Oct 19, 2021

Seems like aftet we closed our issues weren't important. Sometimes it takes multiple emails to get a response. And if I didn't have some direct email accounts I feel some issues would not have been addressed.

3.1
Verified Homeowner
Little Elm, on Aug 22, 2021

The [name removed] [name removed] team overall provided us with exceptional service. Our sales agent, loan officer, loan processor and our warranty representative [name removed] exceeded our expectations. [name removed]'s level of responsiveness and professionalism is unmatched.

5.0
Verified Homeowner
Little Elm, on Aug 10, 2021

I like the promptness of warranty department and the quality of interiors should have been much better.

4.0
Verified Homeowner
Little Elm, on Jun 19, 2021

Warranty services are exceptional, they dedicate an individual who will work closely with you to meet your expectations and address all the concerns. I personally requested warranty work multiple times for minor issues and I was assigned to an agent ( Mr. [name removed]), he was professional and made sure to follow up with me on every promise he made until all tasks were completed.

5.0
Verified Homeowner
Little Elm, on May 11, 2021

So far so great

4.9
Verified Homeowner
Little Elm, on Apr 11, 2021

The home was really good and whenever we had issues they were on top of it. For every concern, they are really attentive and go into detail to fix it. [name removed] the builder was really good and [name removed]- The warranty contact person does a perfect job of taking notes when we have some issues.

5.0
Verified Homeowner
Little Elm, on Apr 07, 2021

We like the customer service

5.0
Verified Homeowner
Little Elm, on Sep 16, 2020

We had a few issues but the warranty corrected them.

4.9
Verified Homeowner
Little Elm, on Aug 09, 2020

I felt like there were many in home mistake to were I had to call the [name removed] department

3.8
Verified Homeowner
Little Elm, on May 01, 2020

Your builders are wonderful. [name removed] and mike are very approachable

4.6
Verified Homeowner
Little Elm, on Apr 18, 2020

Communication and followthrough.

4.7
Verified Homeowner
Little Elm, on Jan 25, 2020

just the designs

2.0
Verified Homeowner
Little Elm, on Sep 20, 2019

I am very satisfied with the quality of my home and the service from the warranty department

4.9
Verified Homeowner
Savannah, on Aug 09, 2019

The quality and unique aspects of my home

5.0
Verified Homeowner
Savannah, on Jul 08, 2019

Honesty. The house has several problems and it has been one year and new problems keep coming up. If i had to take care of so many things myself then why did I pay premium price for new construction. I should have bought land and built a house myself. [name removed] [name removed] Sucks.

1.6
Verified Homeowner
Little Elm, on Mar 30, 2019

[name removed], [name removed] and [name removed] were a superb team together. Right from Day 1 we had awesome experience with them . The way they handled pre-handover activities of the house, handling some minor issues that we faced during the year and also managing the support during warranty period was awesome. [name removed] is one go to person who is ready to help out of the way anytime you call her. Excellent service from GrandHomes and we will highly recommend this builder and the team to all our friends and relatives. Cheers!!

4.8
Verified Homeowner
Little Elm, on Feb 21, 2019

Quality and Promptness

4.4
Verified Homeowner
Little Elm, on Jan 18, 2019

We loved working with our sales woman, [name removed].

4.3
Verified Homeowner
Little Elm, on Jan 17, 2019

We have not had many incidents after completion. When there was an issue, builder fulfilled its commitment with minimal stress for us.

4.4
Verified Homeowner