Homebuilder Ratings & Reviews

Grand Homes

North

228 Homeowner Reviews
Oct 2023 - Apr 2025

Grand Homes

Overall Satisfaction

4.1
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North
Purchase Experience Testimonials from Real Homebuyers

Corinth, Tx, on Mar 25, 2025

I recently purchased a new-build home through Grand Homes, and my experience with the physical home itself was very positive. The process from contract to move-in was smooth, and I appreciated the transparency and professionalism of the builders. The home’s quality met my expectations, and I felt that Grand Homes handled the construction and design process well. However, a major issue in my experience was the financial aspect, particularly dealing with the lenders during the closing process. The communication was unclear, and at times, conversations felt unprofessional and even rude. This made what should have been an exciting time unnecessarily stressful. Unfortunately, this negative experience with the lenders overshadowed an otherwise smooth home-buying journey. I would recommend Grand Homes for their quality and transparency in the building process, but I would advise future buyers to be cautious and prepared when dealing with the financial side of the purchase.

3.8
Verified Homeowner
Little Elm, Tx, on Mar 12, 2025

Poor quality construction materials used for house over $1M. Garage can't even fit a normal car, which is ridiculous. Grand Homes never share exact measurements upfront.

2.3
Verified Homeowner
Little Elm, Tx, on Mar 10, 2025

The initial purchase decision was well handled. But the loan process, rate lock and closing was very mishandled due miscommunication between the loan officer and the grand homes office staff because of which I had to go through the process of paying penalty of rate lock vs choosing the worse rate, extension of closing and several very anxious calls and meetings with the team to bring them together. [name removed] and [name removed] were helpful and patient with the process. I just wished that the mortgage side and the grand home side would have worked together to avoid the unnecessary complication that arouse with closing and mortgage. The hands on maintenance and construction team namely [name removed] has been very helpful at each and every step, very prompt, responsive and present with fixing every mechanical and structural issues. It has been a great relief to have such kind of support from grand homes for the initial move in. Thank you !

4.6
Verified Homeowner
Frisco, Tx, on Mar 08, 2025

Staff were professional, kind, attentive. In particular [name removed] was tremendously gracious, and helpful throughout the process.

4.9
Verified Homeowner
Corinth, Tx, on Mar 07, 2025

Everything was good. Especially like to take a moment to thank builder [name removed], who guided us through each steps and co-ordinates stuffs for us. Also, his professionalism in work and work ethics made us confident that Grand home will do everything in their power to make our lives better with our home in future.

5.0
Verified Homeowner
Prosper, Tx, on Feb 27, 2025

Excellent service by the sales person and wonderful assistance by the builder answering all questions. Builder [name removed] providing on going support. Thank you

5.0
Verified Homeowner
Prosper, Tx, on Feb 27, 2025

There was a complete breakdown of what was promised and communicated between the design center and actually buiding the home.

3.5
Verified Homeowner
Prosper, Tx, on Jan 31, 2025

I liked the overall quality of the home and how grand pays special attention to the overall effeciency. What I did not like is that every thing was rushed into, fro the contract to drawings to finalizing thing, there was not much time to think

5.0
Verified Homeowner
Corinth, Tx, on Jan 06, 2025

I like salesmanship and people

3.9
Verified Homeowner
Corinth, Tx, on Dec 30, 2024

[name removed] (sales) was very friendly and easy to communicate with. [name removed], the construction manager, was great - detail oriented, taking care of our home well. [name removed] (design center) helped us a lot for the design choices.

5.0
Verified Homeowner
Corith, Tx, on Dec 27, 2024

I liked the communication from the builder and sales rep

5.0
Verified Homeowner
Prosper, Tx, on Dec 11, 2024

Design session went longer and has a few gaps, though overall it is OK.

4.9
Verified Homeowner
Frisco, Tx, on Dec 11, 2024

I really appreciate [name removed]’s help and his excellence of quality and his integrity. He carried the building process from the start till the closing. We’re very much delighted by his dedication and efforts, and meeting all of our requirements. I strongly believe that we wouldn’t be able to close this house without his dedication and excellence of quality and details. I would really express my sincere appreciation and thankfulness to him.

4.3
Verified Homeowner
Little Elm, Tx, on Nov 17, 2024

First contact with Grand Home was [name removed]. She was well easy to talk to. She listened and understood what we were looking for in a new home. After she left we had the pleasure of working with [name removed] and she too was delightful. Working with [name removed] was not a good experience. I’m am thankful we were given [name removed]. He is an absolute joy! He was willing to answer questions, met at the house about questions and fixed problems that were issues created from Mr.Cook. Your company is very very fortunate to have Mr. [name removed] working for you. He is a talented, educated and personable individual. He has impeccable customer service skills and knowledge of your product. I would have him build me a home again.

4.9
Verified Homeowner
Prosper, Tx, on Oct 23, 2024

Customer service, sales person and builder point of contacts are joke, very unprofessional

1.4
Verified Homeowner
Frisco, Tx, on Sep 23, 2024

Likes about our first purchase Experience with Grand Homes: 1. Communication: Clear, timely, and transparent communication from all parties involved 2. Efficiency: Quick responses to queries, prompt processing of paperwork, and adherence to timelines can make the experience more positive. 3. Professionalism: Competent and courteous service from professionals involved in the process can build trust and confidence. 4. Information Provided: Thorough explanations of the process, contracts, and fine print. 5. I would have been twice as happy if the builder had tried to fix the cedar crack in the front elevation.

4.8
Verified Homeowner
Prosper, Tx, on Aug 29, 2024

Everything went well and [name removed] was really good and explained everything

5.0
Verified Homeowner
Corinth, Tx, on Aug 07, 2024

Missing items (light over fireplace) not installed. Communication between sales and construction is not good. Issues after closing with warranty rep not good very poor communication and response time. Warranty rep ([name removed]) very good and responsive. Others not good.

4.7
Verified Homeowner
Prosper, Tx, on Jul 31, 2024

Grand homes employees are the best at doing their job. [name removed] was absolutely excellent during the contract phase, [name removed] was amazing at guiding us through design selections and suggestions and [name removed] made our dream home come to life in the most beautiful way. He built us a home we dreamed. We have been living in the house since a month now and have no complaints on the build quality. Con's we noticed as soon as we moved in: 1. Could have had more Quartz options during design selection phase 2. After moving into the house the very next day all our door knobs fell offf includin the main door lock. 3. Carpet needs fixing upstairs already

5.0
Verified Homeowner
Corinth, Tx, on Jul 31, 2024

Liked the level of contact and information. Did not like the disconnect between design and build teams which we had to manage on a couple of items namely the choice of brick and the linen closet.

5.0
Verified Homeowner