Homebuilder Ratings & Reviews

Grand Homes

North

158 Homeowner Reviews
Aug 2024 - Feb 2026

Grand Homes

Overall Satisfaction

4.1
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

North Communities Map

 

Community Satisfaction Ratings

Builder Profile

Grand Homes logo
Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
Request More Info
  Go to Builder Reviews page

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From North
Purchase Experience Testimonials from Real Homebuyers

Frisco, TX, on Feb 18, 2026

The entire process of selecting the model we liked, signing the contract, building the house, and closing was very easy. The entire Grand Homes team was a pleasure to work with and incredibly helpful

4.7
Verified Homeowner
Frisco, TX, on Feb 05, 2026

I want to be very direct and honest about our experience. For a $2.1M home, the interior materials and overall workmanship are far below expectations. The quality of the cabinetry, in particular, is unacceptable. It is evident that the cabinetry was subcontracted to the wrong company. The finishes, alignment, and overall execution do not reflect the standards expected at this price point. The wood flooring was not delivered in polished condition. There are paint drips, splatters, and visible imperfections throughout. More concerning, some sections of the wood flooring are sticking out. These are issues we only discovered after moving in, which makes it even more frustrating. The kitchen backsplash is another major disappointment. For a home of this value, I expected a full slab backsplash, not segmented pieces. I have seen custom builders deliver far superior kitchens in homes valued around $1M. Seeing that level of craftsmanship elsewhere made me immediately regret choosing Grand Homes. I cannot confidently invite friends or guests to see our home because the quality simply does not reflect what we paid for. The driveway situation was also handled poorly. We were not given a proper opportunity to design or adjust it during the process. The driveway was initially too narrow and unsafe, with a risk of vehicles slipping off the edge. Instead of resolving this during construction, I was forced to pay an additional $5,000 to correct it. I would have willingly paid for upgrades upfront if I had been given the opportunity to design it correctly from the beginning. The baseboards and trim work throughout the home also appear cheap and out of place for a home at this price level. These details significantly impact the overall perception and quality of the home. Overall, this has not been the enjoyable experience we expected when building our home. This is not about being against the company — it is about the clear gap between the price paid and the quality delivered. The frustration stems from poor workmanship and substandard materials and finishes. We chose Grand Homes because of its reputation, particularly regarding structural quality, and we trusted that the same level of excellence would apply to the finishes and craftsmanship. Unfortunately, that has not been our experience. I do want to acknowledge that [name removed] has been helpful toward the end and has been doing his job professionally. However, there were still issues, such as being initially provided the wrong elevation until I personally noticed and raised the concern. This letter reflects our genuine disappointment and frustration. At this price point, the home should reflect premium craftsmanship, attention to detail, and pride in execution. That standard has not been met.

3.4
Verified Homeowner
Frisco, TX, on Oct 22, 2025

Liked the personalized touch. Entire team made sure to accommodate to make this home functional and up to our standard. Very kind and hardworking team. Disliked that the finishes still could have been cleaner (grout lines, tile side cuts, cabinet smooth finish etc) materials feel subpar compared to price we paid.

4.7
Verified Homeowner
Frisco, TX, on Oct 04, 2025

Excellent service was provided by both [name removed] and zeek [name removed]. Been extremely helpful throughout. Would recommend these two to anyone they deliver what you ask for.

5.0
Verified Homeowner
Prosper, TX, on Oct 02, 2025

Whole process was very smooth

5.0
Verified Homeowner
Corinth, TX, on Sep 05, 2025

Everyone is great to work with, Grand Lending([name removed] team) to [name removed] my Home builder, all did a great job till finishing the project. Thank You.

5.0
Verified Homeowner
Prosper, Tx, on Aug 12, 2025

I would love to work with builder [name removed] in future as well.

4.0
Verified Homeowner
Corinth, TX, on Aug 05, 2025

From start to finish, everything about the purchase experience went smoothly and was handled professionally. What stood out the most was "[name removed]", who consistently went the extra mile and quickly resolved any issues that came up. I also want to highlight "[name removed]", who was always available to answer any questions and made sure we felt supported throughout the process. Both made the experience stress-free and enjoyable.

5.0
Verified Homeowner
Prosper, TX, on Jul 30, 2025

Window for orientation, inspection and closing was less than a week which made it challenging for document review and fixes. Liked everything else.

4.7
Verified Homeowner
Prosper, Tx, on Jul 06, 2025

How I wish that I should have been consulted before some important elements was installed. Though Builder was changed which caused some co-ordinationation issues, GH team finally caught up with the issues and successfully completed the project. GH builders educated me about technological updates and resolved things amicably. Finally we must mention that GH Builders took pride, ownership of their project and delivered the house, despite of some complications.

4.9
Verified Homeowner
Frisco, Tx, on Jun 23, 2025

I loved [name removed], [name removed], and [name removed]. They've been extremely wonderful to me... Very responsive and caring. On the other hand, the experience of building a home was initially frought with mistakes and inaccurate descriptions including actual land size (we were told something entirely different and it's currently in dispute) as well as some building materials and flaws in construction that were ultimately remedied but cost us money in terms of daily rate lock fees amongst other headaches.

3.1
Verified Homeowner
Frisco, Tx, on May 23, 2025

[name removed] was incredibly supportive throughout the entire process, offering valuable guidance as we explored various elevations, color schemes, and other design details. [name removed] proved to be an outstanding builder, demonstrating exceptional attention to detail and a refreshingly honest approach from start to finish. We would highly recommend Grand Homes—especially [name removed] and [name removed]—to anyone considering a new build!

4.9
Verified Homeowner
Little Elm, Tx, on May 20, 2025

Working with [name removed] was a fantastic experience. He was always available to answer questions or address any concerns we had about the house.

4.7
Verified Homeowner
Little Elm, Tx, on May 14, 2025

Like- Easy communication, Professionalism, Design, Support and service Dislike- No upgrade options provided, Overall purchase price was on higher side

5.0
Verified Homeowner
Little Elm, Tx, on Apr 30, 2025

I like pretty much everything, but I did deal with out buying agents, I recommend everyone to have buyers agent to talk some cosmetic issues with builders .

5.0
Verified Homeowner
Corinth, Tx, on Apr 10, 2025

[name removed] was super professional and a joy to work with. He was super organized, efficient, communicated often, and answered any questions we had promptly. I would build another Grand Home in a minute, but I don’t plan to leave this one ever. It is truly our dream home.

5.0
Verified Homeowner
Corinth, Tx, on Mar 25, 2025

I recently purchased a new-build home through Grand Homes, and my experience with the physical home itself was very positive. The process from contract to move-in was smooth, and I appreciated the transparency and professionalism of the builders. The home’s quality met my expectations, and I felt that Grand Homes handled the construction and design process well. However, a major issue in my experience was the financial aspect, particularly dealing with the lenders during the closing process. The communication was unclear, and at times, conversations felt unprofessional and even rude. This made what should have been an exciting time unnecessarily stressful. Unfortunately, this negative experience with the lenders overshadowed an otherwise smooth home-buying journey. I would recommend Grand Homes for their quality and transparency in the building process, but I would advise future buyers to be cautious and prepared when dealing with the financial side of the purchase.

3.8
Verified Homeowner
Little Elm, Tx, on Mar 12, 2025

Poor quality construction materials used for house over $1M. Garage can't even fit a normal car, which is ridiculous. Grand Homes never share exact measurements upfront.

2.3
Verified Homeowner
Little Elm, Tx, on Mar 10, 2025

The initial purchase decision was well handled. But the loan process, rate lock and closing was very mishandled due miscommunication between the loan officer and the grand homes office staff because of which I had to go through the process of paying penalty of rate lock vs choosing the worse rate, extension of closing and several very anxious calls and meetings with the team to bring them together. [name removed] and [name removed] were helpful and patient with the process. I just wished that the mortgage side and the grand home side would have worked together to avoid the unnecessary complication that arouse with closing and mortgage. The hands on maintenance and construction team namely [name removed] has been very helpful at each and every step, very prompt, responsive and present with fixing every mechanical and structural issues. It has been a great relief to have such kind of support from grand homes for the initial move in. Thank you !

4.6
Verified Homeowner
Frisco, Tx, on Mar 08, 2025

Staff were professional, kind, attentive. In particular [name removed] was tremendously gracious, and helpful throughout the process.

4.9
Verified Homeowner