Homebuilder Ratings & Reviews

Grand Homes

North

241 Homeowner Reviews
Jun 2023 - Dec 2024

Grand Homes

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North
Purchase Experience Testimonials from Real Homebuyers

Prosper, Tx, on Dec 11, 2024

Design session went longer and has a few gaps, though overall it is OK.

4.9
Verified Homeowner
Frisco, Tx, on Dec 11, 2024

I really appreciate [name removed]’s help and his excellence of quality and his integrity. He carried the building process from the start till the closing. We’re very much delighted by his dedication and efforts, and meeting all of our requirements. I strongly believe that we wouldn’t be able to close this house without his dedication and excellence of quality and details. I would really express my sincere appreciation and thankfulness to him.

4.3
Verified Homeowner
Little Elm, Tx, on Nov 17, 2024

First contact with Grand Home was [name removed]. She was well easy to talk to. She listened and understood what we were looking for in a new home. After she left we had the pleasure of working with [name removed] and she too was delightful. Working with [name removed] was not a good experience. I’m am thankful we were given [name removed]. He is an absolute joy! He was willing to answer questions, met at the house about questions and fixed problems that were issues created from Mr.Cook. Your company is very very fortunate to have Mr. [name removed] working for you. He is a talented, educated and personable individual. He has impeccable customer service skills and knowledge of your product. I would have him build me a home again.

4.9
Verified Homeowner
Prosper, Tx, on Oct 23, 2024

Customer service, sales person and builder point of contacts are joke, very unprofessional

1.4
Verified Homeowner
Frisco, Tx, on Sep 23, 2024

Likes about our first purchase Experience with Grand Homes: 1. Communication: Clear, timely, and transparent communication from all parties involved 2. Efficiency: Quick responses to queries, prompt processing of paperwork, and adherence to timelines can make the experience more positive. 3. Professionalism: Competent and courteous service from professionals involved in the process can build trust and confidence. 4. Information Provided: Thorough explanations of the process, contracts, and fine print. 5. I would have been twice as happy if the builder had tried to fix the cedar crack in the front elevation.

4.8
Verified Homeowner
Prosper, Tx, on Aug 29, 2024

Everything went well and [name removed] was really good and explained everything

5.0
Verified Homeowner
Corinth, Tx, on Aug 07, 2024

Missing items (light over fireplace) not installed. Communication between sales and construction is not good. Issues after closing with warranty rep not good very poor communication and response time. Warranty rep ([name removed]) very good and responsive. Others not good.

4.7
Verified Homeowner
Prosper, Tx, on Jul 31, 2024

Grand homes employees are the best at doing their job. [name removed] was absolutely excellent during the contract phase, [name removed] was amazing at guiding us through design selections and suggestions and [name removed] made our dream home come to life in the most beautiful way. He built us a home we dreamed. We have been living in the house since a month now and have no complaints on the build quality. Con's we noticed as soon as we moved in: 1. Could have had more Quartz options during design selection phase 2. After moving into the house the very next day all our door knobs fell offf includin the main door lock. 3. Carpet needs fixing upstairs already

5.0
Verified Homeowner
Corinth, Tx, on Jul 31, 2024

Liked the level of contact and information. Did not like the disconnect between design and build teams which we had to manage on a couple of items namely the choice of brick and the linen closet.

5.0
Verified Homeowner
Prosper, Tx, on Jul 18, 2024

I loved how Ms [name removed], our sales lady made us feel comfortable and she was very knowledgeable and walked us through the process seamlessly. She bridged the gap and relationship to a great working relationship with our builder [name removed] at the time. When [name removed] left it was very difficult but she was able to bridge the gap for our new builder [name removed] and also [name removed] helped as well.

4.7
Verified Homeowner
Frisco, Tx, on Jul 12, 2024

Our sales person [name removed] was amazing from the beginning! She was so friendly, extremely helpful and quick to respond to all our questions. She went above and beyond to help us create a beautiful home. Our builder [name removed] was equally amazing! We haven't seen a builder work so hard and late and with so much dedication towards a project! He was quick to respond to any of our questions and requests and went above and beyond to make sure our home was completed as quickly as possible.

5.0
Verified Homeowner
Little Elm, Tx, on Jun 26, 2024

Our sales agent changed in the middle of the build. We had some poor experiences with the new sales agent after the change.

4.9
Verified Homeowner
Little Elm, Tx, on Jun 22, 2024

Great people who always kept me on the loop

4.9
Verified Homeowner
Frisco, Tx, on Jun 06, 2024

To write a detailed review on my professional experience as a homeowner it was very challenging and most difficult times to deal with how things can get fixed for me. It is understandable how this process works however, the buyer is not fully visualized until this product is been completed, if the buyer is not satisfied on the final outcome, the buyer is not asking to change the product, but it is asking to find a solution to complete the task work up to satisfactory. In my experience from minor details to most Difficult challenging times with including, but not limited to cabinet works paint details staircase, microwave not working mantle piece, not appropriate for TV improper fencing, poor quality fence, Front door problems. The granite has lots of faulty pit holes, and the builder would not have the ability to have the contractor to fix it. Two weeks after closing, we have faced bad weather in Texas. I have had severe water leak in the bathroom in the study area in the foyer. It’s been a week and we are still trying to figure it out to find the solution where the leak is coming from but rather to fix it, overall, I was not assisted for the amount of money. We have paid the Grand homes. The marketing people and the construction side builder has done their best to help. However, it was very difficult and challenging for them to finish any unsatisfied work completed by their contractors as a result. I am totally dissatisfied with the construction building and grand home itself.

4.0
Verified Homeowner
Little Elm, Tx, on May 06, 2024

I appreciate the architectural designs of grand homes and the variety of options they offer. However, I'm disappointed by the poor quality of the materials they use, which often can't withstand normal wear and tear for more than a few weeks.

2.9
Verified Homeowner
Frisco, Tx, on May 01, 2024

A lot of problems are in the home and I have addressed with the builder and they are saying I have to fix these items when they should’ve been checked first and it’s been such a hassle to complete things and they rushed us to close as well.

0.6
Verified Homeowner
Frisco, Tx, on Apr 30, 2024

[name removed] helped make sure my experience was a breeze. She went above and beyond.

5.0
Verified Homeowner
Corinth, Tx, on Apr 23, 2024

My experience was wonderful. Of course, there were a few bumps on the road, but [name removed] went out of his way, to help remedy any issues.

5.0
Verified Homeowner
Frisco, Tx, on Apr 18, 2024

Thanks

4.7
Verified Homeowner
Frisco, TX, on Apr 12, 2024

Overall it was a good experience! There were LOTS of ups and downs with multiple builders but we ended it with the best builders, [name removed] and [name removed]!!!

4.6
Verified Homeowner