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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Aug 08, 2024
Cheap construction materials, Cabinets toilets and the sales folks weren’t transparent with us while they had us sign the contract
Frisco, on Sep 03, 2024
[name removed] at you office in Frisco TX is excellent! She is very helpful and provides excellent service so far!
Frisco, Tx, on Dec 11, 2024
I really appreciate [name removed]’s help and his excellence of quality and his integrity. He carried the building process from the start till the closing. We’re very much delighted by his dedication and efforts, and meeting all of our requirements. I strongly believe that we wouldn’t be able to close this house without his dedication and excellence of quality and details. I would really express my sincere appreciation and thankfulness to him.
Frisco, on May 06, 2024
Warranty team always come up with some story to avoid repairs. Their way they treat and understand owners should improve a lot . Their repairs r not professional and do just like for the sake of closing the tickets
Frisco, Tx, on Sep 23, 2024
Likes about our first purchase Experience with Grand Homes: 1. Communication: Clear, timely, and transparent communication from all parties involved 2. Efficiency: Quick responses to queries, prompt processing of paperwork, and adherence to timelines can make the experience more positive. 3. Professionalism: Competent and courteous service from professionals involved in the process can build trust and confidence. 4. Information Provided: Thorough explanations of the process, contracts, and fine print. 5. I would have been twice as happy if the builder had tried to fix the cedar crack in the front elevation.
Frisco, on Nov 27, 2023
I've been extremely satisfied with the warranty service/customer care that I've received. I have been particularly pleased with all of the assistance that I've received from [name removed]. He has been very professional and has quickly helped me to resolve any issues pertaining to items covered in the warranty for my home. In fact, because of his commitment to ensure that I am completely satisfied with my new home, I have already referred two other people to Grand Homes for their next home purchase. I have informed them that Grand Homes and its representatives will apparently go the extra mile to take care of them and to make sure that they are happy with their new home. Thanks!
Frisco, on Feb 09, 2024
Over all. Grand home is very friendly with fixing the problem. And always willing to help
Frisco, Tx, on Jul 12, 2024
Our sales person [name removed] was amazing from the beginning! She was so friendly, extremely helpful and quick to respond to all our questions. She went above and beyond to help us create a beautiful home. Our builder [name removed] was equally amazing! We haven't seen a builder work so hard and late and with so much dedication towards a project! He was quick to respond to any of our questions and requests and went above and beyond to make sure our home was completed as quickly as possible.
Frisco, on Nov 01, 2023
[name removed] is an absolute delight to work with. He is personable, kind and takes pride in his work. I cannot say enough good things!
Frisco, Tx, on Jun 06, 2024
To write a detailed review on my professional experience as a homeowner it was very challenging and most difficult times to deal with how things can get fixed for me. It is understandable how this process works however, the buyer is not fully visualized until this product is been completed, if the buyer is not satisfied on the final outcome, the buyer is not asking to change the product, but it is asking to find a solution to complete the task work up to satisfactory. In my experience from minor details to most Difficult challenging times with including, but not limited to cabinet works paint details staircase, microwave not working mantle piece, not appropriate for TV improper fencing, poor quality fence, Front door problems. The granite has lots of faulty pit holes, and the builder would not have the ability to have the contractor to fix it. Two weeks after closing, we have faced bad weather in Texas. I have had severe water leak in the bathroom in the study area in the foyer. It’s been a week and we are still trying to figure it out to find the solution where the leak is coming from but rather to fix it, overall, I was not assisted for the amount of money. We have paid the Grand homes. The marketing people and the construction side builder has done their best to help. However, it was very difficult and challenging for them to finish any unsatisfied work completed by their contractors as a result. I am totally dissatisfied with the construction building and grand home itself.
Frisco, Tx, on May 01, 2024
A lot of problems are in the home and I have addressed with the builder and they are saying I have to fix these items when they should’ve been checked first and it’s been such a hassle to complete things and they rushed us to close as well.
Frisco, Tx, on Apr 30, 2024
[name removed] helped make sure my experience was a breeze. She went above and beyond.
Frisco, Tx, on Apr 08, 2024
I dealt with [name removed] from the beginning, whom I knew from Kingswood. She was excellent and worked out the best deal with me. [name removed] was great at the design center. [name removed] took over from [name removed] after she left. [name removed] was great as well and stayed in touch and [name removed] was the builder who started. He was easy to waork with and did a good job to get the house off the gorund. [name removed] took over during framing stages and we really connected great. I work till late in the evening and I have never seen any builder work till 7:00 pm. [name removed] was at the site everyday till late and he was dedictaed to the project. He went out his way to do the best job possible with limited resources and tried to accomodate all our wishes. Exceptional person and very nice gentleman. [name removed] and I butted heads a few times but it was nothing personal. I respect him for his loyalty to the company and his stick to the rule kind of attitude. I understood where he came from. If he wouldn't do that, people would go crazy and no house can be completed in time. He is a nice gentleman as well. Christain explained the warranty stuff and its been great so far. Haven't moved in yet as getting some millwork and other custom work being done in the house.
Frisco, TX, on Apr 06, 2024
Worked with an amazing team from the beginning to the end I want to give a huge thanks to [name removed], holt and [name removed] from making this process so easy!!
Frisco, TX, on Feb 07, 2024
I liked the overall product I felt rushed in a couple of areas- when I was trying to customize the home, I don’t think options were fully explained, and also when it came time to close, I felt rushed to close even though there were still outstanding items
Frisco, TX, on Jan 10, 2024
Sales agent [name removed] all disliks from designer studio, timelines and mess they created at the last moment before closing
Frisco, TX, on Oct 26, 2023
[name removed] was an incredible salesperson with impeccable communication and attention to detail. She is personable and an absolute delight. [name removed] made the process fun and exciting.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, Tx, on Dec 11, 2024
I really appreciate [name removed]’s help and his excellence of quality and his integrity. He carried the building process from the start till the closing. We’re very much delighted by his dedication and efforts, and meeting all of our requirements. I strongly believe that we wouldn’t be able to close this house without his dedication and excellence of quality and details. I would really express my sincere appreciation and thankfulness to him.
Frisco, Tx, on Sep 23, 2024
Likes about our first purchase Experience with Grand Homes: 1. Communication: Clear, timely, and transparent communication from all parties involved 2. Efficiency: Quick responses to queries, prompt processing of paperwork, and adherence to timelines can make the experience more positive. 3. Professionalism: Competent and courteous service from professionals involved in the process can build trust and confidence. 4. Information Provided: Thorough explanations of the process, contracts, and fine print. 5. I would have been twice as happy if the builder had tried to fix the cedar crack in the front elevation.
Frisco, Tx, on Jul 12, 2024
Our sales person [name removed] was amazing from the beginning! She was so friendly, extremely helpful and quick to respond to all our questions. She went above and beyond to help us create a beautiful home. Our builder [name removed] was equally amazing! We haven't seen a builder work so hard and late and with so much dedication towards a project! He was quick to respond to any of our questions and requests and went above and beyond to make sure our home was completed as quickly as possible.
Frisco, Tx, on Jun 06, 2024
To write a detailed review on my professional experience as a homeowner it was very challenging and most difficult times to deal with how things can get fixed for me. It is understandable how this process works however, the buyer is not fully visualized until this product is been completed, if the buyer is not satisfied on the final outcome, the buyer is not asking to change the product, but it is asking to find a solution to complete the task work up to satisfactory. In my experience from minor details to most Difficult challenging times with including, but not limited to cabinet works paint details staircase, microwave not working mantle piece, not appropriate for TV improper fencing, poor quality fence, Front door problems. The granite has lots of faulty pit holes, and the builder would not have the ability to have the contractor to fix it. Two weeks after closing, we have faced bad weather in Texas. I have had severe water leak in the bathroom in the study area in the foyer. It’s been a week and we are still trying to figure it out to find the solution where the leak is coming from but rather to fix it, overall, I was not assisted for the amount of money. We have paid the Grand homes. The marketing people and the construction side builder has done their best to help. However, it was very difficult and challenging for them to finish any unsatisfied work completed by their contractors as a result. I am totally dissatisfied with the construction building and grand home itself.
Frisco, Tx, on May 01, 2024
A lot of problems are in the home and I have addressed with the builder and they are saying I have to fix these items when they should’ve been checked first and it’s been such a hassle to complete things and they rushed us to close as well.
Frisco, Tx, on Apr 30, 2024
[name removed] helped make sure my experience was a breeze. She went above and beyond.
Frisco, Tx, on Apr 08, 2024
I dealt with [name removed] from the beginning, whom I knew from Kingswood. She was excellent and worked out the best deal with me. [name removed] was great at the design center. [name removed] took over from [name removed] after she left. [name removed] was great as well and stayed in touch and [name removed] was the builder who started. He was easy to waork with and did a good job to get the house off the gorund. [name removed] took over during framing stages and we really connected great. I work till late in the evening and I have never seen any builder work till 7:00 pm. [name removed] was at the site everyday till late and he was dedictaed to the project. He went out his way to do the best job possible with limited resources and tried to accomodate all our wishes. Exceptional person and very nice gentleman. [name removed] and I butted heads a few times but it was nothing personal. I respect him for his loyalty to the company and his stick to the rule kind of attitude. I understood where he came from. If he wouldn't do that, people would go crazy and no house can be completed in time. He is a nice gentleman as well. Christain explained the warranty stuff and its been great so far. Haven't moved in yet as getting some millwork and other custom work being done in the house.
Frisco, TX, on Apr 06, 2024
Worked with an amazing team from the beginning to the end I want to give a huge thanks to [name removed], holt and [name removed] from making this process so easy!!
Frisco, TX, on Feb 07, 2024
I liked the overall product I felt rushed in a couple of areas- when I was trying to customize the home, I don’t think options were fully explained, and also when it came time to close, I felt rushed to close even though there were still outstanding items
Frisco, TX, on Jan 10, 2024
Sales agent [name removed] all disliks from designer studio, timelines and mess they created at the last moment before closing
Frisco, TX, on Oct 26, 2023
[name removed] was an incredible salesperson with impeccable communication and attention to detail. She is personable and an absolute delight. [name removed] made the process fun and exciting.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Sep 03, 2024
[name removed] at you office in Frisco TX is excellent! She is very helpful and provides excellent service so far!
Frisco, on May 06, 2024
Warranty team always come up with some story to avoid repairs. Their way they treat and understand owners should improve a lot . Their repairs r not professional and do just like for the sake of closing the tickets
Frisco, on Nov 27, 2023
I've been extremely satisfied with the warranty service/customer care that I've received. I have been particularly pleased with all of the assistance that I've received from [name removed]. He has been very professional and has quickly helped me to resolve any issues pertaining to items covered in the warranty for my home. In fact, because of his commitment to ensure that I am completely satisfied with my new home, I have already referred two other people to Grand Homes for their next home purchase. I have informed them that Grand Homes and its representatives will apparently go the extra mile to take care of them and to make sure that they are happy with their new home. Thanks!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Frisco, on Aug 08, 2024
Cheap construction materials, Cabinets toilets and the sales folks weren’t transparent with us while they had us sign the contract