Top Homebuilder Ratings & Reviews

Grand Homes

Savannah

47 Homeowner Reviews Completed Feb 2021 - Aug 2022

Overall Satisfaction

4.6
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.3

Home Personalization Experience

4.8

Construction Experience

4.5

Customer Care Experience

4.9

Home Readiness

4.4

Installation & Workmanship

4.7

Community Profile

North: Savannah homes

North: Savannah homes

The master planned community of Savannah is a departure from ordinary living with amenities second to none, all in a family friendly small-town atmosphere. Just minutes from major highways is family living at it's finest. Discover Club Savannah, an amenity center and waterpark with something for everyone. Families will love the junior olympic pool, giant tube waterslides, rock water falls and even a resort pool for adults. Enjoy recreation from the covered basketball pavillion, tennis courts overlooking the lake, sand volleyball court, soccer and baseball fields and private gym. Go fishing at one of the five lakes, take a leisure bike ride or bring your family to one of the many pocket parks. Savannah even has its own elementary school onsite. Savannah is where you can have it all and never have to leave home to enjoy the fun!


Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Savannah, on Oct 04, 2021

Miscommunication due to several sales agents throughout the building process of our home. [name removed] our builder was excellent. We appreciate the his professionalism.

4.9
Verified Homeowner
Savannah, TX, on Jun 23, 2022

Dislike: Major lack of follow up from our first builder, [name removed]. Promised weekly updates and never kept us up to date. He failed to follow up when discussing issues and failed to order several pieces of materials for the build - the biggest omission was his failure to order back splash tile. The biggest dislike is in regards to the timeliness of completion. Originally supposed to close in December to January. Then it became various weeks in February and March and then the end of May. We purchased the house in May 2021and were told 5-7 months not one year. The biggest aggravation was that [name removed] didn't seem to care nor ever seemed to have anyone working. Weeks went by without any thing happening. Likes: The final product. We are happy with the final home build. It's not necessarily a 10, but a strong nine. We need to give a HUGE thanks to [name removed], who walked into a complete and utter mess and managed to get things in order and completed. I can only think that we may not have been in the house yet without his management of this project. He was humble, gracious, attentive and has a real knack with detail. This house gets a 9 because of him. Without him, this total score would have been in the 5-7 range for sure. Thank you [name removed] for ALL your endless work , dedication and hours put into getting our home to completion.

4.2
Verified Homeowner
Savannah, on Jul 24, 2022

All requests have been addressed timely and well. This is our best experience with a builder after close.

5.0
Verified Homeowner
Savannah, on Jun 04, 2021

Promt, Friendly service

5.0
Verified Homeowner
Savannah, on May 19, 2022

Very quick to respond and fix any issues!

5.0
Verified Homeowner
Savannah, TX, on Jun 02, 2022

positive: 1- [name removed] was amazing in helping out and finalizing the house. 2- The house looked nice at the end. negative: 1- The main thing was the fence we signed a contract with the fence extension, assuming the fence was getting installed all the way to the front near the garage, this what we signed on the contract and we filed PSA for it, the fence was installed on the last week before delivering the house and per builder the PSA was entered incorrectly.. I got a large lot to enjoy a large backyard, but ended up with a small fenced area which was disappointing. 2- The design studio sessions are not enough, this is a major thing especially selecting all the details for the house. If the designer failed to mention some details, we will need to file a PSA and that was a major problem (most PSAs were rejected), the design studio sessions should be 3 or 4 times with the process of building the house. 3- It took around 1 year 1 month to build the house, and everything was rushed in the last 2-3 months.

3.5
Verified Homeowner
Savannah, on Mar 30, 2021

love the builders and warranty crew...thanks...

5.0
Verified Homeowner
Savannah, on Mar 23, 2022

What I liked about the warranty service and customer care experience is that everyone is pretty knowledgeable about the process when moving into your home. Also willing to assist the homeowner in anyway possible.

5.0
Verified Homeowner
Savannah, TX, on May 25, 2022

I enjoyed my experience with [name removed] from the beginning. He has gone above and beyond for me and even when I was experiencing unnecessary challenges, he did everything he could to improve the experience. My experience at the [name removed] [name removed] with [name removed] was awesome! She was absolutely helpful and was very quick to let me know if a change was needed due to lack of supply. I appreciated her quick response and transparency. When the build of the home began, I was absolutely blown away by the level of service [name removed] provided. I understood that the pandemic has pushed things off and that were humans, therefore some mistakes would be made. There was hardly any mistakes but when there was [name removed] never gave an excuse, owned responsibility, and took care of the issue. The level of quality he was providing and the service was beyond my expectations. I kept bragging to people about my experience with him. However, [name removed] Homes decided to switch [name removed] with [name removed]. I explained to [name removed] how important it was for me that the house gets build to the expectations that everyone at [name removed] Homes set for me. I told him that I wanted him to understand that I will never push him to complete the home in a set amount of time. I was flexible and want to give him that respect as long as the quality of the house isn't compromised. However, ever since working with [name removed], my experience has been absolutely horrible. And what was an awesome and exciting experience turned into stress and even turned hostile and very unprofessional from [name removed].

4.4
Verified Homeowner
Savannah, on Dec 30, 2020

The quality I was expecting when we chose [name removed] [name removed] to build our dream house was not only met but exceeded. [name removed] a day goes by that we drive up to our home or wake up in it and are not happy that we decided to go with a [name removed] [name removed]. While there are a lot of builders to choose from it is obvious at least to us that no one comes close to the quality we received in our home and for that we thank you. What we did not consider was the customer service of the team that is employed by [name removed] [name removed]. I must say that everyone who represents the builder does it well and always goes above and beyond to make sure we are happy and taken care of. I recently met [name removed] with the warranty department and like everyone else he went above and beyond to make sure our warranty question was addressed in a quick and very professional manner. We speak highly of [name removed] [name removed] to everyone we know about the great experience this has been and for this excitement, we thank you all. Kind regards [name removed]

5.0
Verified Homeowner
Savannah, on Jul 27, 2021

So far good experience, haven’t needed to contact them yet.

4.5
Verified Homeowner
Savannah, TX, on May 11, 2022

I've really enjoyed the follow-through on commitments. Specifically [name removed], [name removed] and [name removed]. I feel like they make a great team and set a strong tone for a customer experience that exceeds expectations at [name removed] [name removed].

5.0
Verified Homeowner
Savannah, on Nov 20, 2020

VERY GOOD EXPERIENCE. I ALWAYS RECOMMEND GRAND TO ALL OF MY FRIENDS.

5.0
Verified Homeowner
Savannah, on Apr 20, 2021

Warranty service is excellent. All my questions or concerns are addressed promptly.

5.0
Verified Homeowner
Savannah, TX, on Apr 23, 2022

Our first builder [name removed] did not follow PSA and made mistakes that could not be corrected. [name removed] (2nd builder) did not follow through with cosmetic defects that he promised would be fixed correctly. We were initially informed that we would get a walk through before closing and would be able to put blue tape where we found issues and were not fixed or needed repairs, but that was not the case. We were pressured to accept the house as-is or we couldn't close escrow and it would be delayed as a last ditch effort to have us close, knowing our current residence we were renting had expired yet again.. The day we closed escrow [name removed] yelled at us in front of people and accused us of bullying his painter which was not the case. This was totally un acceptable regardless of the pressure he is under, not professional what so ever, we spent over $700K on a upgraded home with [name removed] Homes and this treatment received was not really something we needed to receive. He also said we didn't buy a custom home, it's a production home. That was not what we were told when we purchased our home. We feel that we were misinformed on many issues and didn't feel valued. This was not a smooth or pleasurable experience it was stressful and not a good experience. We were always getting conflicting information. We were given many different move in dates and we explained multiple times that we were in an Air BNB and the cost was substantial that was not planned for as well as having to move to another location due to the miss-information. The house is very nice do not get us wrong, but the professionalism presented has created an unsatisfactory feeling. Even our original [name removed] person did not even contact us afterward to see how we were doing.

3.8
Verified Homeowner
Savannah, on Nov 18, 2020

Our sales team [name removed] and Tehren were fantastic. [name removed] was very helpful and accommodating. In the beginning, [name removed] was difficult to work with, but over time, he has been very helpful.

3.4
Verified Homeowner
Savannah, on Mar 24, 2021

Quick service and quality of work

5.0
Verified Homeowner
Savannah, TX, on Apr 10, 2022

Multitude of changes in leadership with poor handoff. Still awaiting warranty work.

4.0
Verified Homeowner
Savannah, on Nov 17, 2020

Your houses are thrown together so fast and your representatives don't have enough time or don't have the knowledge to properly do QC . In our build I asked to see prints and actual room sizes and was told I would not see prints . If I hadn't done my own QC I don't know where we would be ! Your guys that have been taking care of the few problems that we have had after our move in have been very helpful and have taken care of everything that needed fixed.

3.9
Verified Homeowner
Savannah, on Jan 09, 2021

They are quick to respond d.

4.8
Verified Homeowner
Savannah, TX, on Nov 20, 2021

The length it took(can’t really control the Covid aftermath ). [name removed] communication(like a weekly/biweekly update). Update the basics. If you’re [name removed] [name removed] and put your product above the rest then your basics shouldn’t be so basic ( Ceiling fans, shower heads, sink hardware, doorbells…???????)!!!

5.0
Verified Homeowner
Savannah, on Aug 05, 2020

Pros: - The home design is beautiful and the community is great. Cons: - The bedrooms are actually smaller than expected or appeared to be in model home/architectural design - Low sound/noise easily travels through interior walls (less soundproof)

4.9
Verified Homeowner
Savannah, on Aug 13, 2020

The warranty customer care experience has been world-class. I am very happy with the responsiveness and the attention to detail i have received.

5.0
Verified Homeowner
Savanah, TX, on Nov 09, 2021

I love that the construction timeline was met with very little delay which is rare in the current world we are living in right now. I really appreciated the effort from [name removed], the construction manager to meet the deadline and complete the house according to the estimated closing date. There were some issues here and there along the building process but [name removed] took care of those issues quickly. He was very accomodating to my requests. We love everything about our new [name removed] home.

4.9
Verified Homeowner
Savannah, on Jun 12, 2020

Truthfully have had a couple of issues, and they were handled fairly quickly, but the quality of the work is mediocre.

4.0
Verified Homeowner
Savannah, on Aug 04, 2020

I like that most of my concerns were addressed.

4.9
Verified Homeowner
Savanah, TX, on Nov 01, 2021

I loved the entire experience! [name removed] and [name removed] are awesome and built our dream home.

5.0
Verified Homeowner
Savannah, on Jun 11, 2020

Warranty service/customer care meets my expectations, and is very timely when issues arise.

5.0
Verified Homeowner
Savannah, on Jun 19, 2020

The home plan and building process, the community, and the staff

5.0
Verified Homeowner
Savannah, TX, on Sep 11, 2021

easy, convenient and fast

5.0
Verified Homeowner
Savannah, on May 27, 2020

Helpfulness careing and willing to work with you! Made my dreams come true??????

5.0
Verified Homeowner
Savannah, on May 30, 2020

[name removed] is fantastic and super fast and responsive! He has assisted and gotten answers for me in a timely manner. He’s a great guy with solutions to my warranty issues.

4.0
Verified Homeowner
Savannah, TX, on Jul 30, 2021

Everyone was so friendly & they really "Do what they say they're gonna do!"

5.0
Verified Homeowner
Savannah, on Apr 15, 2020

So far everything has been alright with warranty. We have about 6 months left. We will hire an inspector. We currently have cracks in the ceiling and a couple other small issues. We will address at a later date.

4.7
Verified Homeowner
Savannah, on Apr 23, 2020

The quality

4.5
Verified Homeowner
Savannah, TX, on Jun 15, 2021

I really liked the ability to customize my beautiful home, overall there were some small inconveniences but they were resolved on a timely manner.

4.9
Verified Homeowner
Savannah, on Jan 21, 2020

Great customer service from day one to the end of the home construction process.

5.0
Verified Homeowner
Savannah, on Mar 06, 2020

The team members.

3.5
Verified Homeowner
Savannah, TX, on Apr 16, 2021

I Love [name removed] [name removed] and the entire staff that helped to build my home. I love the fact the I received calls on a regular basis to keep me updated during construction ([name removed]). The design center was excellent experience. Overall [name removed] never let me down. A great perk is that I still call [name removed] to this day and it’s questions and he is always available to talk to me...he’s awesome

5.0
Verified Homeowner
Savannah, on Dec 19, 2019

Everything they have came when needed and got everything we have asked of them to fix!

5.0
Verified Homeowner
Savannah, on Feb 05, 2020

The sales agent [name removed] was awesome!

4.8
Verified Homeowner
Savannah, TX, on Apr 04, 2021

Our builder was extremely knowledgeable of our home status at all times and worked quickly to solve any issues or roadblocks!

4.9
Verified Homeowner
Savannah, on Oct 08, 2019

The immediate response from the representative.

5.0
Verified Homeowner
Savnnah, on Nov 13, 2019

The home!

4.9
Verified Homeowner
Savannah, TX, on Mar 11, 2021

What I liked most about my purchase experience was watching my home get built. We visited our home about once a week and seeing the progress was amazing! We took pictures each time we came and once our house was finished, we looked back over all the pictures to see how far we've came. It was truly an experience to see that.

5.0
Verified Homeowner
Savannah, on Jul 23, 2019

The willingness to fix or correct what went wrong.

5.0
Verified Homeowner
Wylie, on Aug 31, 2019

Warranty and the efforts to make everything so perfect for us throughout and at the end.

5.0
Verified Homeowner
Savannah, TX, on Dec 16, 2020

I like the Architectural designs of the home. I dislike the disconnect between the loan reps. And the sales office.

4.5
Verified Homeowner
Savnnah, on Jun 20, 2019

I havnt had many issues

5.0
Verified Homeowner
Savannah, on Jul 19, 2019

Oure [name removed] person [name removed] has been soo amazing! She makes us feel apart of the family! She has even checked in on us from time to time to make sure we were doing well! Very nice person! Warranty department has been timely with everything.

4.8
Verified Homeowner
Savannah, TX, on Dec 09, 2020

Everyone was very informative and helpful.

5.0
Verified Homeowner
Sachse, on Apr 24, 2019

The homes have excellent floor plans and look beautiful, But They only pretend to care and show concern until you close on home.

3.3
Verified Homeowner
Savannah, on May 17, 2019

They are easily available and friendly.

5.0
Verified Homeowner
Savannah, TX, on Dec 07, 2020

Responsiveness of the GrandHomes agent was not satisfactory

3.3
Verified Homeowner
Wylie, on Feb 27, 2019

Strived to get everything right. Left with lasting good feeling about the experience.

5.0
Verified Homeowner
Savannah, on Apr 11, 2019

Communication

4.0
Verified Homeowner
Savannah, TX, on Sep 12, 2020

We liked [name removed] and [name removed]. They were both very helpful and went the extra mile for us.

3.9
Verified Homeowner
Savannah, on Feb 09, 2019

That whenever we ask for help they go above and beyond to help!

5.0
Verified Homeowner
Savannah, on Mar 29, 2019

[name removed] is the only reason I gave 10's. She is great and gets things done. I have had problems with my house and she has always been there when I called and got it fix

4.0
Verified Homeowner
Savannah, TX, on Jun 20, 2020

How my agent and Ms. [name removed] worked together

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Savannah, TX, on Jun 23, 2022

Dislike: Major lack of follow up from our first builder, [name removed]. Promised weekly updates and never kept us up to date. He failed to follow up when discussing issues and failed to order several pieces of materials for the build - the biggest omission was his failure to order back splash tile. The biggest dislike is in regards to the timeliness of completion. Originally supposed to close in December to January. Then it became various weeks in February and March and then the end of May. We purchased the house in May 2021and were told 5-7 months not one year. The biggest aggravation was that [name removed] didn't seem to care nor ever seemed to have anyone working. Weeks went by without any thing happening. Likes: The final product. We are happy with the final home build. It's not necessarily a 10, but a strong nine. We need to give a HUGE thanks to [name removed], who walked into a complete and utter mess and managed to get things in order and completed. I can only think that we may not have been in the house yet without his management of this project. He was humble, gracious, attentive and has a real knack with detail. This house gets a 9 because of him. Without him, this total score would have been in the 5-7 range for sure. Thank you [name removed] for ALL your endless work , dedication and hours put into getting our home to completion.

4.2
Verified Homeowner
Savannah, TX, on Jun 02, 2022

positive: 1- [name removed] was amazing in helping out and finalizing the house. 2- The house looked nice at the end. negative: 1- The main thing was the fence we signed a contract with the fence extension, assuming the fence was getting installed all the way to the front near the garage, this what we signed on the contract and we filed PSA for it, the fence was installed on the last week before delivering the house and per builder the PSA was entered incorrectly.. I got a large lot to enjoy a large backyard, but ended up with a small fenced area which was disappointing. 2- The design studio sessions are not enough, this is a major thing especially selecting all the details for the house. If the designer failed to mention some details, we will need to file a PSA and that was a major problem (most PSAs were rejected), the design studio sessions should be 3 or 4 times with the process of building the house. 3- It took around 1 year 1 month to build the house, and everything was rushed in the last 2-3 months.

3.5
Verified Homeowner
Savannah, TX, on May 25, 2022

I enjoyed my experience with [name removed] from the beginning. He has gone above and beyond for me and even when I was experiencing unnecessary challenges, he did everything he could to improve the experience. My experience at the [name removed] [name removed] with [name removed] was awesome! She was absolutely helpful and was very quick to let me know if a change was needed due to lack of supply. I appreciated her quick response and transparency. When the build of the home began, I was absolutely blown away by the level of service [name removed] provided. I understood that the pandemic has pushed things off and that were humans, therefore some mistakes would be made. There was hardly any mistakes but when there was [name removed] never gave an excuse, owned responsibility, and took care of the issue. The level of quality he was providing and the service was beyond my expectations. I kept bragging to people about my experience with him. However, [name removed] Homes decided to switch [name removed] with [name removed]. I explained to [name removed] how important it was for me that the house gets build to the expectations that everyone at [name removed] Homes set for me. I told him that I wanted him to understand that I will never push him to complete the home in a set amount of time. I was flexible and want to give him that respect as long as the quality of the house isn't compromised. However, ever since working with [name removed], my experience has been absolutely horrible. And what was an awesome and exciting experience turned into stress and even turned hostile and very unprofessional from [name removed].

4.4
Verified Homeowner
Savannah, TX, on May 11, 2022

I've really enjoyed the follow-through on commitments. Specifically [name removed], [name removed] and [name removed]. I feel like they make a great team and set a strong tone for a customer experience that exceeds expectations at [name removed] [name removed].

5.0
Verified Homeowner
Savannah, TX, on Apr 23, 2022

Our first builder [name removed] did not follow PSA and made mistakes that could not be corrected. [name removed] (2nd builder) did not follow through with cosmetic defects that he promised would be fixed correctly. We were initially informed that we would get a walk through before closing and would be able to put blue tape where we found issues and were not fixed or needed repairs, but that was not the case. We were pressured to accept the house as-is or we couldn't close escrow and it would be delayed as a last ditch effort to have us close, knowing our current residence we were renting had expired yet again.. The day we closed escrow [name removed] yelled at us in front of people and accused us of bullying his painter which was not the case. This was totally un acceptable regardless of the pressure he is under, not professional what so ever, we spent over $700K on a upgraded home with [name removed] Homes and this treatment received was not really something we needed to receive. He also said we didn't buy a custom home, it's a production home. That was not what we were told when we purchased our home. We feel that we were misinformed on many issues and didn't feel valued. This was not a smooth or pleasurable experience it was stressful and not a good experience. We were always getting conflicting information. We were given many different move in dates and we explained multiple times that we were in an Air BNB and the cost was substantial that was not planned for as well as having to move to another location due to the miss-information. The house is very nice do not get us wrong, but the professionalism presented has created an unsatisfactory feeling. Even our original [name removed] person did not even contact us afterward to see how we were doing.

3.8
Verified Homeowner
Savannah, TX, on Apr 10, 2022

Multitude of changes in leadership with poor handoff. Still awaiting warranty work.

4.0
Verified Homeowner
Savannah, TX, on Nov 20, 2021

The length it took(can’t really control the Covid aftermath ). [name removed] communication(like a weekly/biweekly update). Update the basics. If you’re [name removed] [name removed] and put your product above the rest then your basics shouldn’t be so basic ( Ceiling fans, shower heads, sink hardware, doorbells…???????)!!!

5.0
Verified Homeowner
Savanah, TX, on Nov 09, 2021

I love that the construction timeline was met with very little delay which is rare in the current world we are living in right now. I really appreciated the effort from [name removed], the construction manager to meet the deadline and complete the house according to the estimated closing date. There were some issues here and there along the building process but [name removed] took care of those issues quickly. He was very accomodating to my requests. We love everything about our new [name removed] home.

4.9
Verified Homeowner
Savanah, TX, on Nov 01, 2021

I loved the entire experience! [name removed] and [name removed] are awesome and built our dream home.

5.0
Verified Homeowner
Savannah, TX, on Sep 11, 2021

easy, convenient and fast

5.0
Verified Homeowner
Savannah, TX, on Jul 30, 2021

Everyone was so friendly & they really "Do what they say they're gonna do!"

5.0
Verified Homeowner
Savannah, TX, on Jun 15, 2021

I really liked the ability to customize my beautiful home, overall there were some small inconveniences but they were resolved on a timely manner.

4.9
Verified Homeowner
Savannah, TX, on Apr 16, 2021

I Love [name removed] [name removed] and the entire staff that helped to build my home. I love the fact the I received calls on a regular basis to keep me updated during construction ([name removed]). The design center was excellent experience. Overall [name removed] never let me down. A great perk is that I still call [name removed] to this day and it’s questions and he is always available to talk to me...he’s awesome

5.0
Verified Homeowner
Savannah, TX, on Apr 04, 2021

Our builder was extremely knowledgeable of our home status at all times and worked quickly to solve any issues or roadblocks!

4.9
Verified Homeowner
Savannah, TX, on Mar 11, 2021

What I liked most about my purchase experience was watching my home get built. We visited our home about once a week and seeing the progress was amazing! We took pictures each time we came and once our house was finished, we looked back over all the pictures to see how far we've came. It was truly an experience to see that.

5.0
Verified Homeowner
Savannah, TX, on Dec 16, 2020

I like the Architectural designs of the home. I dislike the disconnect between the loan reps. And the sales office.

4.5
Verified Homeowner
Savannah, TX, on Dec 09, 2020

Everyone was very informative and helpful.

5.0
Verified Homeowner
Savannah, TX, on Dec 07, 2020

Responsiveness of the GrandHomes agent was not satisfactory

3.3
Verified Homeowner
Savannah, TX, on Sep 12, 2020

We liked [name removed] and [name removed]. They were both very helpful and went the extra mile for us.

3.9
Verified Homeowner
Savannah, TX, on Jun 20, 2020

How my agent and Ms. [name removed] worked together

4.6
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Savannah, on Jul 24, 2022

All requests have been addressed timely and well. This is our best experience with a builder after close.

5.0
Verified Homeowner
Savannah, on May 19, 2022

Very quick to respond and fix any issues!

5.0
Verified Homeowner
Savannah, on Mar 23, 2022

What I liked about the warranty service and customer care experience is that everyone is pretty knowledgeable about the process when moving into your home. Also willing to assist the homeowner in anyway possible.

5.0
Verified Homeowner
Savannah, on Jul 27, 2021

So far good experience, haven’t needed to contact them yet.

4.5
Verified Homeowner
Savannah, on Apr 20, 2021

Warranty service is excellent. All my questions or concerns are addressed promptly.

5.0
Verified Homeowner
Savannah, on Mar 24, 2021

Quick service and quality of work

5.0
Verified Homeowner
Savannah, on Jan 09, 2021

They are quick to respond d.

4.8
Verified Homeowner
Savannah, on Aug 13, 2020

The warranty customer care experience has been world-class. I am very happy with the responsiveness and the attention to detail i have received.

5.0
Verified Homeowner
Savannah, on Jun 12, 2020

Truthfully have had a couple of issues, and they were handled fairly quickly, but the quality of the work is mediocre.

4.0
Verified Homeowner
Savannah, on Jun 11, 2020

Warranty service/customer care meets my expectations, and is very timely when issues arise.

5.0
Verified Homeowner
Savannah, on May 30, 2020

[name removed] is fantastic and super fast and responsive! He has assisted and gotten answers for me in a timely manner. He’s a great guy with solutions to my warranty issues.

4.0
Verified Homeowner
Savannah, on Apr 15, 2020

So far everything has been alright with warranty. We have about 6 months left. We will hire an inspector. We currently have cracks in the ceiling and a couple other small issues. We will address at a later date.

4.7
Verified Homeowner
Savannah, on Jan 21, 2020

Great customer service from day one to the end of the home construction process.

5.0
Verified Homeowner
Savannah, on Dec 19, 2019

Everything they have came when needed and got everything we have asked of them to fix!

5.0
Verified Homeowner
Savannah, on Oct 08, 2019

The immediate response from the representative.

5.0
Verified Homeowner
Savannah, on Jul 23, 2019

The willingness to fix or correct what went wrong.

5.0
Verified Homeowner
Savnnah, on Jun 20, 2019

I havnt had many issues

5.0
Verified Homeowner
Savannah, on May 17, 2019

They are easily available and friendly.

5.0
Verified Homeowner
Wylie, on Feb 27, 2019

Strived to get everything right. Left with lasting good feeling about the experience.

5.0
Verified Homeowner
Savannah, on Feb 09, 2019

That whenever we ask for help they go above and beyond to help!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Savannah, on Oct 04, 2021

Miscommunication due to several sales agents throughout the building process of our home. [name removed] our builder was excellent. We appreciate the his professionalism.

4.9
Verified Homeowner
Savannah, on Jun 04, 2021

Promt, Friendly service

5.0
Verified Homeowner
Savannah, on Mar 30, 2021

love the builders and warranty crew...thanks...

5.0
Verified Homeowner
Savannah, on Dec 30, 2020

The quality I was expecting when we chose [name removed] [name removed] to build our dream house was not only met but exceeded. [name removed] a day goes by that we drive up to our home or wake up in it and are not happy that we decided to go with a [name removed] [name removed]. While there are a lot of builders to choose from it is obvious at least to us that no one comes close to the quality we received in our home and for that we thank you. What we did not consider was the customer service of the team that is employed by [name removed] [name removed]. I must say that everyone who represents the builder does it well and always goes above and beyond to make sure we are happy and taken care of. I recently met [name removed] with the warranty department and like everyone else he went above and beyond to make sure our warranty question was addressed in a quick and very professional manner. We speak highly of [name removed] [name removed] to everyone we know about the great experience this has been and for this excitement, we thank you all. Kind regards [name removed]

5.0
Verified Homeowner
Savannah, on Nov 20, 2020

VERY GOOD EXPERIENCE. I ALWAYS RECOMMEND GRAND TO ALL OF MY FRIENDS.

5.0
Verified Homeowner
Savannah, on Nov 18, 2020

Our sales team [name removed] and Tehren were fantastic. [name removed] was very helpful and accommodating. In the beginning, [name removed] was difficult to work with, but over time, he has been very helpful.

3.4
Verified Homeowner
Savannah, on Nov 17, 2020

Your houses are thrown together so fast and your representatives don't have enough time or don't have the knowledge to properly do QC . In our build I asked to see prints and actual room sizes and was told I would not see prints . If I hadn't done my own QC I don't know where we would be ! Your guys that have been taking care of the few problems that we have had after our move in have been very helpful and have taken care of everything that needed fixed.

3.9
Verified Homeowner
Savannah, on Aug 05, 2020

Pros: - The home design is beautiful and the community is great. Cons: - The bedrooms are actually smaller than expected or appeared to be in model home/architectural design - Low sound/noise easily travels through interior walls (less soundproof)

4.9
Verified Homeowner
Savannah, on Aug 04, 2020

I like that most of my concerns were addressed.

4.9
Verified Homeowner
Savannah, on Jun 19, 2020

The home plan and building process, the community, and the staff

5.0
Verified Homeowner
Savannah, on May 27, 2020

Helpfulness careing and willing to work with you! Made my dreams come true??????

5.0
Verified Homeowner
Savannah, on Apr 23, 2020

The quality

4.5
Verified Homeowner
Savannah, on Mar 06, 2020

The team members.

3.5
Verified Homeowner
Savannah, on Feb 05, 2020

The sales agent [name removed] was awesome!

4.8
Verified Homeowner
Savnnah, on Nov 13, 2019

The home!

4.9
Verified Homeowner
Wylie, on Aug 31, 2019

Warranty and the efforts to make everything so perfect for us throughout and at the end.

5.0
Verified Homeowner
Savannah, on Jul 19, 2019

Oure [name removed] person [name removed] has been soo amazing! She makes us feel apart of the family! She has even checked in on us from time to time to make sure we were doing well! Very nice person! Warranty department has been timely with everything.

4.8
Verified Homeowner
Sachse, on Apr 24, 2019

The homes have excellent floor plans and look beautiful, But They only pretend to care and show concern until you close on home.

3.3
Verified Homeowner
Savannah, on Apr 11, 2019

Communication

4.0
Verified Homeowner
Savannah, on Mar 29, 2019

[name removed] is the only reason I gave 10's. She is great and gets things done. I have had problems with my house and she has always been there when I called and got it fix

4.0
Verified Homeowner