Overall Satisfaction
Community Profile
The master planned community of Savannah is a departure from ordinary living with amenities second to none, all in a family friendly small-town atmosphere. Just minutes from major highways is family living at it's finest. Discover Club Savannah, an amenity center and waterpark with something for everyone. Families will love the junior olympic pool, giant tube waterslides, rock water falls and even a resort pool for adults. Enjoy recreation from the covered basketball pavillion, tennis courts overlooking the lake, sand volleyball court, soccer and baseball fields and private gym. Go fishing at one of the five lakes, take a leisure bike ride or bring your family to one of the many pocket parks. Savannah even has its own elementary school onsite. Savannah is where you can have it all and never have to leave home to enjoy the fun!
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Savannah, on Jun 12, 2020
Truthfully have had a couple of issues, and they were handled fairly quickly, but the quality of the work is mediocre.
Savannah, on Jun 11, 2020
Warranty service/customer care meets my expectations, and is very timely when issues arise.
Savannah, on May 30, 2020
[name removed] is fantastic and super fast and responsive! He has assisted and gotten answers for me in a timely manner. He’s a great guy with solutions to my warranty issues.
Savannah, on May 22, 2018
The best part of [name removed] are the PEOPLE. From the sales people to the painters to the roofers to the framer (I happened to meet him one day in the neighborhood) to [name removed] to the father and son (I forget their names) who fixed the doors.... they are ALL such wonderful people! I said this on the last evaluation, but [name removed] has amazing. I have contacted her for help SO many times for help. She always takes care of everything for us. What is so unusual about her is that she’s not afraid to get in there and get her hands dirty. If she thinks she can fix something without having to call someone else, she will take care of it. She’s always high energy and excited to help us. She is obviously very passionate about what she does and every time we contact her, My husband and I are reminded of how glad we are that we chose [name removed]. After living in a [name removed] home and dealing with all the [name removed] people, I think it would be hard to live in any other kind of a home. You have high quality homes and people!
Savannah, TX, on May 20, 2018
[name removed] and [name removed] have been awesome !! Although I did not start the process with [name removed], she stepped in (after [name removed]'s promotion) and took over very smoothly. She was always understanding of my concerns and questions. I had many and am quite sure I repeated my concerns throughout the process. She was always understanding and if she did not know the answer she always investigated and found the answer for me. Building a home is stressful. We had to make some changes along the way--she, was instrumental in getting it done. THANK YOU [name removed] !!! As for [name removed], I can't say enough. From our first meeting, before the building process even started, I knew I was in good hands. I was given updates throughout the building process. I had lots of questions to which he always quickly responded. He has the patience of Job. There have been minor issues since I moved in--[name removed] has taken care of everything. He is AMAZING. THANK YOU [name removed] !!! Strongly recommend a [name removed] [name removed] home with [name removed] and [name removed] !!!
Savannah, TX, on May 15, 2018
The best thing about the purchase process were the folks I was dealing with [name removed] ( sales rep) and [name removed] (building superintendent) Both were on top of their game. [name removed] went out of his way to make sure our home was perfect when we moved in!
Savannah, TX, on May 12, 2018
[name removed] and [name removed] were awesome! Prompt responses and made the transition very smooth! Awesome customer/buyer experience
Savannah, TX, on Apr 06, 2018
[name removed] and [name removed] were excellent. They made sure everything was perfect and was exactly what we wanted.
Savannah, on Mar 14, 2018
I love coming home. I often marvel at the fact that I live at a resort and I watch movies in my own movie theater.
Savannah, on Jan 27, 2018
I believe this is a terrific product that the company stands behind.
Savannah, TX, on Dec 21, 2017
[name removed] is awesome!! He has done a fantastic job and always kept the lines of communication open.
Savannah, on Dec 01, 2017
[name removed] guy and most of the construction team was a pleasure to work with
Savannah, on Nov 01, 2017
We love our home. It’s built well but if I had to say what sets [name removed] apart even more is their customer service. [name removed] has been amazing. I can text her any time and she always responds and gets things taken care of for me. Because of how [name removed] has taken care of us, I will always highly recommend a [name removed] home to everyone I know.
Savannah, TX, on Oct 26, 2017
Lack of communication and follow through. If you say it, then you keep your word and see to it (yourself if necessary).. truly disappointed at many aspects of this transaction.
Savannah, on Oct 13, 2017
There are always going to be issues with anything. Whenever I had / have an issues, I contacted / contact [name removed] / [name removed] and the situation is resolved.
Savannah, on Oct 09, 2017
Inconsistent and/or false documentation of repairs, sub-contractor errors are ignored and classified as cosmetic, and poor communication.
Savannah, TX, on Sep 23, 2017
the quality of the home is amazing and the service was outstanding.
Savannah, on Aug 15, 2017
Pending what you want verse what you expect is what drives a decision. [name removed] is a good home at a average market price, but I think there are a lot of items that are not included that are standard with other builders.
Savannah, on Jul 29, 2017
Our family loves our home and the continued support that we've experienced.
Savannah, TX, on May 30, 2017
Even considering the lack of choices at the design center and the mid-range quality that [name removed] [name removed] uses to maintain their price point, the quality of the subs used for the most important part lack in the area of attention to detail and quality.
Savannah, TX, on Apr 16, 2017
Great salesman and builder. Awesome at just about everything
Savannah, on Mar 22, 2017
[name removed] customer service and follow through on issues
Savannah, on Mar 19, 2017
[name removed] is great to work with, always polite and professional.
Savannah, TX, on Mar 17, 2017
I believe in The quality of a [name removed] [name removed].
Savannah, on Mar 03, 2017
[name removed] [name removed] went above and beyond to make sure we received our home on time and great quality . They kept their word on everything promised.
Savannah, on Feb 22, 2017
We love our home. There have been some issues but for the most part the team has been on them and taking care of any problems we have had. There are few that are being dealt with now.
Savannah, on Feb 16, 2017
I would recommend [name removed] [name removed] to a friend or family member because I would want them to live in a house as nice as mine.
Savannah, on Jan 24, 2017
Because all 6 windows in the living/kitchen area of my house has to be replaced due the there being CRACKS on the window frames. This is so unacceptable. Then to be told that they window company said the home owner must've broken them WTH REALLY!!! I would NOT have a house built that cost over $400k just to break the window firm. Why in the WORLD would I take my energy to break the window firm. This should've been CAUGHT BY THE BUILDER &/or INSPECTOR.. SECONDLY: The back splash in the kitchen and granite and a BIG space between them. THIRDLY: The wood trim have BIG spaces forming between wood pieces the meet. FOURTHLY: The wood and wall where the windows are installed are splitting. FIFTH: The ceiling fan has to be replaced because it was bent when installed. I have other friends that have house built by [name removed] [name removed] 2-3 years ago and NONE OF THIS HAS HAPPENED TO THEIRS HOUSE YET... I'm VERY UNHAPPY AT THUS POINY
Savannah, on Sep 30, 2016
I absolutely love the quality of my home. I chose [name removed] [name removed] because of the open feeling and my home delivers that and so much more.
Savannah, on Aug 22, 2016
The resources used to build my home is of high quality and the building structure is solid and secure. Within this past year, there were a couple of hail storms and my home was reliable and sturdy.
Savannah, on Jul 19, 2016
Inconsistent with builders (sales manager) promises and delivery.
Savannah, on Oct 21, 2015
We have been able to get the help we've needed with warranty issues
Savannah, TX, on Aug 27, 2015
My home took 13 months to build!!! It shoukd have only taken 7 or 8 or 9 months. We were always lied too. Let's start with the [name removed] [name removed], we had two design center people. The first one hadn't a clue as to what she was doing, the second one was fine. The materials we pick out there was no where near what we received, carpet color, stain color for cabinets, stair case. We had 3 to 4 sales person. Most of who were rude and did not know anything. They couldn't answer any questions for us. [name removed] even accused my husband of threatenening her. Last but not least we had three builders. Each one lied to us. it too much to describe in this questionaire. Long story short [name removed] tried to give us the wrong plans, if we had not caught this they woukd have buikt the wrong house. They are very deceiving and did bery little to make our build successful.
Savannah, on Jul 14, 2015
The builder himself was not customer service oriented .6o
Savannah, on Jun 04, 2015
Our builder communicated well with us throughout the process, and we love our new home.
Savannnah, on May 09, 2015
Aside from the builder, the onsite warrantee personnel have been very efficient in responding to any issue. We appreciate her prompt and personal responses.
Savannah, on Feb 26, 2015
[name removed] handled all my concerns quickly and in a very satisfactory manner. She made herself available to me no matter when I called
Savannah, on Feb 14, 2015
Still have standing water few days after rain on the side of house.
Savannah, TX, on Nov 23, 2014
I want to make one thing perfectly clear, Mr. [name removed] came on board late in the building process of our house. Once he did, he did everything in his power to help and support us in a very difficult and deeply disappointing closing process. Before [name removed], we were promised that things we wanted were going to be going to be build into the house. Most of them were not. Things like book shelves and space under the stairs were promised, and then not delivered.
Savannah, on Sep 08, 2014
[name removed] is an awesome builder. She made sure that all our needs were meet.
Savannah, TX, on May 27, 2014
He seem to try his best to make our experience great but I feel like he's too busy sometimes.
Savannah, TX, on Sep 21, 2013
We have been in our home for almost 2 months and there are several outstanding items needing to be completed. We have found many poor workmanship instances in and around the home also. There is new construction next door and they are using our driveway to move their bricks via wheelbarrows, trampling our grass, and there is no temporary fence to deter them from doing so. We were told there would be a temporary fence put in place during their construction, also. Our small dog has escaped underneath the fence in the backyard into the lot next door because they don't have their yard built up. I have found bricks and trash underneath our sod in the backyard too. It's as if they didn't clean the lot before laying the sod. We have a few places having problems growing in and I can only assume that there is trash underneath there too. Some items have been completed since we moved in but there are still items that need to be taken care of.
Savannah, TX, on Aug 28, 2013
We had four different builders in the process of building our home. [name removed] was the first we met with at the design center. He promised us the moon and then quit. It was a fight to get what we were told we could have. Lucky for us I keep all paper work since our next builder [name removed] seemed to have "misplaced" pages where we were given/told things. [name removed] was very argumentive through the whole process. Finally [name removed] was our saving grace, but there were many things that were beyond his ability to repair. To this day there are several things that were promised to be fixed and still remain unfinished or incorrectly done. Since [name removed] quit I feel we have no leg to stand on and can not get anyone to care about fixing them.
Savannah, TX, on Jun 25, 2013
I think my positive experience came from working with my builder [name removed]. Before [name removed] came into the picture, I was not satisfied with my purchase and had a case of buyer's remorse because I contracted in June and foundation was not even poured until December. To say things were going slowly is an understatement, as things were not going at all. Luckily, [name removed] was hired and he was very prompt and efficient in each task. This was much appreciated and the former worries I had about the home never being built were washed away and I could start watching the house being built, which was a fun process.
Savannah, TX, on May 09, 2013
Some people at [name removed] [name removed], such as [name removed], [name removed], [name removed] and [name removed] have all been outstanding, but due to the high turnover (we went through 3 or 4 superintendents) mistakes were made and it took too long to build. Very disorganized company and the people in the closing department can be downright rude. This company makes a beautiful product and I would recommend them if they could get it together on the customer service and employee retention aspect.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Savannah, TX, on May 20, 2018
[name removed] and [name removed] have been awesome !! Although I did not start the process with [name removed], she stepped in (after [name removed]'s promotion) and took over very smoothly. She was always understanding of my concerns and questions. I had many and am quite sure I repeated my concerns throughout the process. She was always understanding and if she did not know the answer she always investigated and found the answer for me. Building a home is stressful. We had to make some changes along the way--she, was instrumental in getting it done. THANK YOU [name removed] !!! As for [name removed], I can't say enough. From our first meeting, before the building process even started, I knew I was in good hands. I was given updates throughout the building process. I had lots of questions to which he always quickly responded. He has the patience of Job. There have been minor issues since I moved in--[name removed] has taken care of everything. He is AMAZING. THANK YOU [name removed] !!! Strongly recommend a [name removed] [name removed] home with [name removed] and [name removed] !!!
Savannah, TX, on May 15, 2018
The best thing about the purchase process were the folks I was dealing with [name removed] ( sales rep) and [name removed] (building superintendent) Both were on top of their game. [name removed] went out of his way to make sure our home was perfect when we moved in!
Savannah, TX, on May 12, 2018
[name removed] and [name removed] were awesome! Prompt responses and made the transition very smooth! Awesome customer/buyer experience
Savannah, TX, on Apr 06, 2018
[name removed] and [name removed] were excellent. They made sure everything was perfect and was exactly what we wanted.
Savannah, TX, on Dec 21, 2017
[name removed] is awesome!! He has done a fantastic job and always kept the lines of communication open.
Savannah, TX, on Oct 26, 2017
Lack of communication and follow through. If you say it, then you keep your word and see to it (yourself if necessary).. truly disappointed at many aspects of this transaction.
Savannah, TX, on Sep 23, 2017
the quality of the home is amazing and the service was outstanding.
Savannah, TX, on May 30, 2017
Even considering the lack of choices at the design center and the mid-range quality that [name removed] [name removed] uses to maintain their price point, the quality of the subs used for the most important part lack in the area of attention to detail and quality.
Savannah, TX, on Apr 16, 2017
Great salesman and builder. Awesome at just about everything
Savannah, TX, on Mar 17, 2017
I believe in The quality of a [name removed] [name removed].
Savannah, TX, on Aug 27, 2015
My home took 13 months to build!!! It shoukd have only taken 7 or 8 or 9 months. We were always lied too. Let's start with the [name removed] [name removed], we had two design center people. The first one hadn't a clue as to what she was doing, the second one was fine. The materials we pick out there was no where near what we received, carpet color, stain color for cabinets, stair case. We had 3 to 4 sales person. Most of who were rude and did not know anything. They couldn't answer any questions for us. [name removed] even accused my husband of threatenening her. Last but not least we had three builders. Each one lied to us. it too much to describe in this questionaire. Long story short [name removed] tried to give us the wrong plans, if we had not caught this they woukd have buikt the wrong house. They are very deceiving and did bery little to make our build successful.
Savannah, TX, on Nov 23, 2014
I want to make one thing perfectly clear, Mr. [name removed] came on board late in the building process of our house. Once he did, he did everything in his power to help and support us in a very difficult and deeply disappointing closing process. Before [name removed], we were promised that things we wanted were going to be going to be build into the house. Most of them were not. Things like book shelves and space under the stairs were promised, and then not delivered.
Savannah, TX, on May 27, 2014
He seem to try his best to make our experience great but I feel like he's too busy sometimes.
Savannah, TX, on Sep 21, 2013
We have been in our home for almost 2 months and there are several outstanding items needing to be completed. We have found many poor workmanship instances in and around the home also. There is new construction next door and they are using our driveway to move their bricks via wheelbarrows, trampling our grass, and there is no temporary fence to deter them from doing so. We were told there would be a temporary fence put in place during their construction, also. Our small dog has escaped underneath the fence in the backyard into the lot next door because they don't have their yard built up. I have found bricks and trash underneath our sod in the backyard too. It's as if they didn't clean the lot before laying the sod. We have a few places having problems growing in and I can only assume that there is trash underneath there too. Some items have been completed since we moved in but there are still items that need to be taken care of.
Savannah, TX, on Aug 28, 2013
We had four different builders in the process of building our home. [name removed] was the first we met with at the design center. He promised us the moon and then quit. It was a fight to get what we were told we could have. Lucky for us I keep all paper work since our next builder [name removed] seemed to have "misplaced" pages where we were given/told things. [name removed] was very argumentive through the whole process. Finally [name removed] was our saving grace, but there were many things that were beyond his ability to repair. To this day there are several things that were promised to be fixed and still remain unfinished or incorrectly done. Since [name removed] quit I feel we have no leg to stand on and can not get anyone to care about fixing them.
Savannah, TX, on Jun 25, 2013
I think my positive experience came from working with my builder [name removed]. Before [name removed] came into the picture, I was not satisfied with my purchase and had a case of buyer's remorse because I contracted in June and foundation was not even poured until December. To say things were going slowly is an understatement, as things were not going at all. Luckily, [name removed] was hired and he was very prompt and efficient in each task. This was much appreciated and the former worries I had about the home never being built were washed away and I could start watching the house being built, which was a fun process.
Savannah, TX, on May 09, 2013
Some people at [name removed] [name removed], such as [name removed], [name removed], [name removed] and [name removed] have all been outstanding, but due to the high turnover (we went through 3 or 4 superintendents) mistakes were made and it took too long to build. Very disorganized company and the people in the closing department can be downright rude. This company makes a beautiful product and I would recommend them if they could get it together on the customer service and employee retention aspect.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Savannah, on Jun 12, 2020
Truthfully have had a couple of issues, and they were handled fairly quickly, but the quality of the work is mediocre.
Savannah, on Jun 11, 2020
Warranty service/customer care meets my expectations, and is very timely when issues arise.
Savannah, on May 30, 2020
[name removed] is fantastic and super fast and responsive! He has assisted and gotten answers for me in a timely manner. He’s a great guy with solutions to my warranty issues.
Savannah, on Nov 01, 2017
We love our home. It’s built well but if I had to say what sets [name removed] apart even more is their customer service. [name removed] has been amazing. I can text her any time and she always responds and gets things taken care of for me. Because of how [name removed] has taken care of us, I will always highly recommend a [name removed] home to everyone I know.
Savannah, on Oct 13, 2017
There are always going to be issues with anything. Whenever I had / have an issues, I contacted / contact [name removed] / [name removed] and the situation is resolved.
Savannah, on Aug 15, 2017
Pending what you want verse what you expect is what drives a decision. [name removed] is a good home at a average market price, but I think there are a lot of items that are not included that are standard with other builders.
Savannah, on Jul 29, 2017
Our family loves our home and the continued support that we've experienced.
Savannah, on Mar 22, 2017
[name removed] customer service and follow through on issues
Savannah, on Mar 19, 2017
[name removed] is great to work with, always polite and professional.
Savannah, on Mar 03, 2017
[name removed] [name removed] went above and beyond to make sure we received our home on time and great quality . They kept their word on everything promised.
Savannah, on Feb 16, 2017
I would recommend [name removed] [name removed] to a friend or family member because I would want them to live in a house as nice as mine.
Savannah, on Jan 24, 2017
Because all 6 windows in the living/kitchen area of my house has to be replaced due the there being CRACKS on the window frames. This is so unacceptable. Then to be told that they window company said the home owner must've broken them WTH REALLY!!! I would NOT have a house built that cost over $400k just to break the window firm. Why in the WORLD would I take my energy to break the window firm. This should've been CAUGHT BY THE BUILDER &/or INSPECTOR.. SECONDLY: The back splash in the kitchen and granite and a BIG space between them. THIRDLY: The wood trim have BIG spaces forming between wood pieces the meet. FOURTHLY: The wood and wall where the windows are installed are splitting. FIFTH: The ceiling fan has to be replaced because it was bent when installed. I have other friends that have house built by [name removed] [name removed] 2-3 years ago and NONE OF THIS HAS HAPPENED TO THEIRS HOUSE YET... I'm VERY UNHAPPY AT THUS POINY
Savannah, on Sep 30, 2016
I absolutely love the quality of my home. I chose [name removed] [name removed] because of the open feeling and my home delivers that and so much more.
Savannah, on Jul 19, 2016
Inconsistent with builders (sales manager) promises and delivery.
Savannah, on Jul 14, 2015
The builder himself was not customer service oriented .6o
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Savannah, on May 22, 2018
The best part of [name removed] are the PEOPLE. From the sales people to the painters to the roofers to the framer (I happened to meet him one day in the neighborhood) to [name removed] to the father and son (I forget their names) who fixed the doors.... they are ALL such wonderful people! I said this on the last evaluation, but [name removed] has amazing. I have contacted her for help SO many times for help. She always takes care of everything for us. What is so unusual about her is that she’s not afraid to get in there and get her hands dirty. If she thinks she can fix something without having to call someone else, she will take care of it. She’s always high energy and excited to help us. She is obviously very passionate about what she does and every time we contact her, My husband and I are reminded of how glad we are that we chose [name removed]. After living in a [name removed] home and dealing with all the [name removed] people, I think it would be hard to live in any other kind of a home. You have high quality homes and people!
Savannah, on Mar 14, 2018
I love coming home. I often marvel at the fact that I live at a resort and I watch movies in my own movie theater.
Savannah, on Jan 27, 2018
I believe this is a terrific product that the company stands behind.
Savannah, on Dec 01, 2017
[name removed] guy and most of the construction team was a pleasure to work with
Savannah, on Oct 09, 2017
Inconsistent and/or false documentation of repairs, sub-contractor errors are ignored and classified as cosmetic, and poor communication.
Savannah, on Feb 22, 2017
We love our home. There have been some issues but for the most part the team has been on them and taking care of any problems we have had. There are few that are being dealt with now.
Savannah, on Aug 22, 2016
The resources used to build my home is of high quality and the building structure is solid and secure. Within this past year, there were a couple of hail storms and my home was reliable and sturdy.
Savannah, on Oct 21, 2015
We have been able to get the help we've needed with warranty issues
Savannnah, on May 09, 2015
Aside from the builder, the onsite warrantee personnel have been very efficient in responding to any issue. We appreciate her prompt and personal responses.
Savannah, on Feb 26, 2015
[name removed] handled all my concerns quickly and in a very satisfactory manner. She made herself available to me no matter when I called
Savannah, on Feb 14, 2015
Still have standing water few days after rain on the side of house.