Overall Satisfaction
Community Profile
The master planned community of Savannah is a departure from ordinary living with amenities second to none, all in a family friendly small-town atmosphere. Just minutes from major highways is family living at it's finest. Discover Club Savannah, an amenity center and waterpark with something for everyone. Families will love the junior olympic pool, giant tube waterslides, rock water falls and even a resort pool for adults. Enjoy recreation from the covered basketball pavillion, tennis courts overlooking the lake, sand volleyball court, soccer and baseball fields and private gym. Go fishing at one of the five lakes, take a leisure bike ride or bring your family to one of the many pocket parks. Savannah even has its own elementary school onsite. Savannah is where you can have it all and never have to leave home to enjoy the fun!
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Savannah, on Aug 13, 2020
The warranty customer care experience has been world-class. I am very happy with the responsiveness and the attention to detail i have received.
Savannah, on Aug 05, 2020
Pros: - The home design is beautiful and the community is great. Cons: - The bedrooms are actually smaller than expected or appeared to be in model home/architectural design - Low sound/noise easily travels through interior walls (less soundproof)
Savannah, on Jun 19, 2020
The home plan and building process, the community, and the staff
Savannah, on Jun 12, 2020
Truthfully have had a couple of issues, and they were handled fairly quickly, but the quality of the work is mediocre.
Savannah, on Jun 11, 2020
Warranty service/customer care meets my expectations, and is very timely when issues arise.
Savannah, on May 30, 2020
[name removed] is fantastic and super fast and responsive! He has assisted and gotten answers for me in a timely manner. He’s a great guy with solutions to my warranty issues.
Savannah, on May 27, 2020
Helpfulness careing and willing to work with you! Made my dreams come true??????
Savannah, on Apr 15, 2020
So far everything has been alright with warranty. We have about 6 months left. We will hire an inspector. We currently have cracks in the ceiling and a couple other small issues. We will address at a later date.
Savannah, on Jan 21, 2020
Great customer service from day one to the end of the home construction process.
Savannah, on Dec 19, 2019
Everything they have came when needed and got everything we have asked of them to fix!
Wylie, on Aug 31, 2019
Warranty and the efforts to make everything so perfect for us throughout and at the end.
Savannah, on Jul 19, 2019
Oure [name removed] person [name removed] has been soo amazing! She makes us feel apart of the family! She has even checked in on us from time to time to make sure we were doing well! Very nice person! Warranty department has been timely with everything.
Wylie, on Feb 27, 2019
Strived to get everything right. Left with lasting good feeling about the experience.
Savannah, on Feb 09, 2019
That whenever we ask for help they go above and beyond to help!
Savannah, on Sep 18, 2018
Loved how as soon as I contact the warranty email someone gets back to me ASAP, it’s been a great pleasure to have [name removed] assisting me with the defaults on my new home.
Savannah, TX, on Jan 15, 2017
I rated [name removed] [name removed] and the builder a 10 because the finished product was exactly what I had invisioned.
Savannah, TX, on Jan 02, 2017
I would be able to provide a recommendation; but, I will have to explain the negative side of the process.
Savannah, TX, on Dec 16, 2016
I am mostly satisfied with the quality. The one major thing I am not with is the Tape and Bedding, texture, and paint finishing. Other than that I am satisfied.
Savannah, TX, on Dec 08, 2016
Our home is gorgeous!! It's better than I expected. I seriously can't believe we live here!
Savannah, TX, on Nov 14, 2016
Went above and beyond to make sure our home was ready in a timely manner.
Savannah, TX, on Sep 15, 2016
The sales [name removed] and the builder were just great on keeping us in the loop on everything except things that were out of their control
Savannah, TX, on Jul 06, 2016
I am satisfied with the energy efficiency, design and home builder [name removed] work.
Savannah, TX, on Jun 30, 2016
The builder, [name removed], was in constant communication with me. Although he took over the project towards the end, he did an amazing job with keeping me informed of the process and what to expect next. He was always willing to any questions no matter what time of the day it was.
Savannah, TX, on Jun 30, 2016
Problems during and after building. Changed people in charge towards the end it helped new guy was very good.
Savannah, TX, on Dec 11, 2015
Construction delays. High turnover of employees. 3 sales agents and 4 builders during my 10 month process.
Savannah, on Oct 21, 2015
We have been able to get the help we've needed with warranty issues
Savannah, TX, on Aug 27, 2015
My home took 13 months to build!!! It shoukd have only taken 7 or 8 or 9 months. We were always lied too. Let's start with the [name removed] [name removed], we had two design center people. The first one hadn't a clue as to what she was doing, the second one was fine. The materials we pick out there was no where near what we received, carpet color, stain color for cabinets, stair case. We had 3 to 4 sales person. Most of who were rude and did not know anything. They couldn't answer any questions for us. [name removed] even accused my husband of threatenening her. Last but not least we had three builders. Each one lied to us. it too much to describe in this questionaire. Long story short [name removed] tried to give us the wrong plans, if we had not caught this they woukd have buikt the wrong house. They are very deceiving and did bery little to make our build successful.
Savannah, on Jul 14, 2015
The builder himself was not customer service oriented .6o
Savannah, on Jun 04, 2015
Our builder communicated well with us throughout the process, and we love our new home.
Savannnah, on May 09, 2015
Aside from the builder, the onsite warrantee personnel have been very efficient in responding to any issue. We appreciate her prompt and personal responses.
Savannah, on Feb 26, 2015
[name removed] handled all my concerns quickly and in a very satisfactory manner. She made herself available to me no matter when I called
Savannah, on Feb 14, 2015
Still have standing water few days after rain on the side of house.
Savannah, TX, on Nov 23, 2014
I want to make one thing perfectly clear, Mr. [name removed] came on board late in the building process of our house. Once he did, he did everything in his power to help and support us in a very difficult and deeply disappointing closing process. Before [name removed], we were promised that things we wanted were going to be going to be build into the house. Most of them were not. Things like book shelves and space under the stairs were promised, and then not delivered.
Savannah, on Sep 08, 2014
[name removed] is an awesome builder. She made sure that all our needs were meet.
Savannah, TX, on May 27, 2014
He seem to try his best to make our experience great but I feel like he's too busy sometimes.
Savannah, on May 20, 2014
I have always been treated with the utmost respect and professional conduct. Any problems that have accured have been addresed in the approprate time. When I see the staff from [name removed] [name removed] in my neighborhood they always speek. This is very important to our family. All our neighbors are friendly and speak to each other as well. This is extremely important to our family.
Savannah, on Mar 29, 2014
My major problem with my house is that there has been a constant leak that happens every other month when I turn on my bathroom exhaust vent. I have placed 4 warranty tickets and finally this last time after telling the warranty folks that I was going to speak to my attorney then it seemed that something was going to be done. Like for example, when I bought my son's computer at apple they did whatever it took to keep me happy for the inconvience of the problems I encountered with his computer. I asked one of the warranty persons' that if maybe I can get a room or two painted for free or offer me something for the bad experience or the inconvenice and head ache and stress this has caused me and all I got was a no. If Apple is able to bring joy by giving something to me for my bad experince and have a good memory of their company why couldn't someone from [name removed] [name removed] do thae same. I paid alot of money for my home and doesn't seem this was fair to me.
Savannah, TX, on Sep 21, 2013
We have been in our home for almost 2 months and there are several outstanding items needing to be completed. We have found many poor workmanship instances in and around the home also. There is new construction next door and they are using our driveway to move their bricks via wheelbarrows, trampling our grass, and there is no temporary fence to deter them from doing so. We were told there would be a temporary fence put in place during their construction, also. Our small dog has escaped underneath the fence in the backyard into the lot next door because they don't have their yard built up. I have found bricks and trash underneath our sod in the backyard too. It's as if they didn't clean the lot before laying the sod. We have a few places having problems growing in and I can only assume that there is trash underneath there too. Some items have been completed since we moved in but there are still items that need to be taken care of.
Savannah, on Aug 28, 2013
Previous warranty person fell short however [name removed] has been doing well. We have had so many problems with finding trash under the grass of our yard that is made us question the quality of some of these vendors. Our AC went out within 6 months and [name removed] failed to replace it in a timely manner. Our front stone still has the concrete mix all over it when they poured our porch. Half of the things "to fix" before moving in we're never completed. There's more complaints but not enough space to put them all. Regardless, we would be open to building with [name removed] again however we are not sure we'd fully recommend them without hesitation.
Savannah, TX, on Aug 28, 2013
We had four different builders in the process of building our home. [name removed] was the first we met with at the design center. He promised us the moon and then quit. It was a fight to get what we were told we could have. Lucky for us I keep all paper work since our next builder [name removed] seemed to have "misplaced" pages where we were given/told things. [name removed] was very argumentive through the whole process. Finally [name removed] was our saving grace, but there were many things that were beyond his ability to repair. To this day there are several things that were promised to be fixed and still remain unfinished or incorrectly done. Since [name removed] quit I feel we have no leg to stand on and can not get anyone to care about fixing them.
Savannah, TX, on Jun 25, 2013
I think my positive experience came from working with my builder [name removed]. Before [name removed] came into the picture, I was not satisfied with my purchase and had a case of buyer's remorse because I contracted in June and foundation was not even poured until December. To say things were going slowly is an understatement, as things were not going at all. Luckily, [name removed] was hired and he was very prompt and efficient in each task. This was much appreciated and the former worries I had about the home never being built were washed away and I could start watching the house being built, which was a fun process.
Savannah, TX, on May 09, 2013
Some people at [name removed] [name removed], such as [name removed], [name removed], [name removed] and [name removed] have all been outstanding, but due to the high turnover (we went through 3 or 4 superintendents) mistakes were made and it took too long to build. Very disorganized company and the people in the closing department can be downright rude. This company makes a beautiful product and I would recommend them if they could get it together on the customer service and employee retention aspect.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Savannah, TX, on Jan 15, 2017
I rated [name removed] [name removed] and the builder a 10 because the finished product was exactly what I had invisioned.
Savannah, TX, on Jan 02, 2017
I would be able to provide a recommendation; but, I will have to explain the negative side of the process.
Savannah, TX, on Dec 16, 2016
I am mostly satisfied with the quality. The one major thing I am not with is the Tape and Bedding, texture, and paint finishing. Other than that I am satisfied.
Savannah, TX, on Dec 08, 2016
Our home is gorgeous!! It's better than I expected. I seriously can't believe we live here!
Savannah, TX, on Nov 14, 2016
Went above and beyond to make sure our home was ready in a timely manner.
Savannah, TX, on Sep 15, 2016
The sales [name removed] and the builder were just great on keeping us in the loop on everything except things that were out of their control
Savannah, TX, on Jul 06, 2016
I am satisfied with the energy efficiency, design and home builder [name removed] work.
Savannah, TX, on Jun 30, 2016
The builder, [name removed], was in constant communication with me. Although he took over the project towards the end, he did an amazing job with keeping me informed of the process and what to expect next. He was always willing to any questions no matter what time of the day it was.
Savannah, TX, on Jun 30, 2016
Problems during and after building. Changed people in charge towards the end it helped new guy was very good.
Savannah, TX, on Dec 11, 2015
Construction delays. High turnover of employees. 3 sales agents and 4 builders during my 10 month process.
Savannah, TX, on Aug 27, 2015
My home took 13 months to build!!! It shoukd have only taken 7 or 8 or 9 months. We were always lied too. Let's start with the [name removed] [name removed], we had two design center people. The first one hadn't a clue as to what she was doing, the second one was fine. The materials we pick out there was no where near what we received, carpet color, stain color for cabinets, stair case. We had 3 to 4 sales person. Most of who were rude and did not know anything. They couldn't answer any questions for us. [name removed] even accused my husband of threatenening her. Last but not least we had three builders. Each one lied to us. it too much to describe in this questionaire. Long story short [name removed] tried to give us the wrong plans, if we had not caught this they woukd have buikt the wrong house. They are very deceiving and did bery little to make our build successful.
Savannah, TX, on Nov 23, 2014
I want to make one thing perfectly clear, Mr. [name removed] came on board late in the building process of our house. Once he did, he did everything in his power to help and support us in a very difficult and deeply disappointing closing process. Before [name removed], we were promised that things we wanted were going to be going to be build into the house. Most of them were not. Things like book shelves and space under the stairs were promised, and then not delivered.
Savannah, TX, on May 27, 2014
He seem to try his best to make our experience great but I feel like he's too busy sometimes.
Savannah, TX, on Sep 21, 2013
We have been in our home for almost 2 months and there are several outstanding items needing to be completed. We have found many poor workmanship instances in and around the home also. There is new construction next door and they are using our driveway to move their bricks via wheelbarrows, trampling our grass, and there is no temporary fence to deter them from doing so. We were told there would be a temporary fence put in place during their construction, also. Our small dog has escaped underneath the fence in the backyard into the lot next door because they don't have their yard built up. I have found bricks and trash underneath our sod in the backyard too. It's as if they didn't clean the lot before laying the sod. We have a few places having problems growing in and I can only assume that there is trash underneath there too. Some items have been completed since we moved in but there are still items that need to be taken care of.
Savannah, TX, on Aug 28, 2013
We had four different builders in the process of building our home. [name removed] was the first we met with at the design center. He promised us the moon and then quit. It was a fight to get what we were told we could have. Lucky for us I keep all paper work since our next builder [name removed] seemed to have "misplaced" pages where we were given/told things. [name removed] was very argumentive through the whole process. Finally [name removed] was our saving grace, but there were many things that were beyond his ability to repair. To this day there are several things that were promised to be fixed and still remain unfinished or incorrectly done. Since [name removed] quit I feel we have no leg to stand on and can not get anyone to care about fixing them.
Savannah, TX, on Jun 25, 2013
I think my positive experience came from working with my builder [name removed]. Before [name removed] came into the picture, I was not satisfied with my purchase and had a case of buyer's remorse because I contracted in June and foundation was not even poured until December. To say things were going slowly is an understatement, as things were not going at all. Luckily, [name removed] was hired and he was very prompt and efficient in each task. This was much appreciated and the former worries I had about the home never being built were washed away and I could start watching the house being built, which was a fun process.
Savannah, TX, on May 09, 2013
Some people at [name removed] [name removed], such as [name removed], [name removed], [name removed] and [name removed] have all been outstanding, but due to the high turnover (we went through 3 or 4 superintendents) mistakes were made and it took too long to build. Very disorganized company and the people in the closing department can be downright rude. This company makes a beautiful product and I would recommend them if they could get it together on the customer service and employee retention aspect.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Savannah, on Aug 13, 2020
The warranty customer care experience has been world-class. I am very happy with the responsiveness and the attention to detail i have received.
Savannah, on Jun 12, 2020
Truthfully have had a couple of issues, and they were handled fairly quickly, but the quality of the work is mediocre.
Savannah, on Jun 11, 2020
Warranty service/customer care meets my expectations, and is very timely when issues arise.
Savannah, on May 30, 2020
[name removed] is fantastic and super fast and responsive! He has assisted and gotten answers for me in a timely manner. He’s a great guy with solutions to my warranty issues.
Savannah, on Apr 15, 2020
So far everything has been alright with warranty. We have about 6 months left. We will hire an inspector. We currently have cracks in the ceiling and a couple other small issues. We will address at a later date.
Savannah, on Jan 21, 2020
Great customer service from day one to the end of the home construction process.
Savannah, on Dec 19, 2019
Everything they have came when needed and got everything we have asked of them to fix!
Wylie, on Feb 27, 2019
Strived to get everything right. Left with lasting good feeling about the experience.
Savannah, on Feb 09, 2019
That whenever we ask for help they go above and beyond to help!
Savannah, on Sep 18, 2018
Loved how as soon as I contact the warranty email someone gets back to me ASAP, it’s been a great pleasure to have [name removed] assisting me with the defaults on my new home.
Savannah, on Jul 14, 2015
The builder himself was not customer service oriented .6o
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Savannah, on Aug 05, 2020
Pros: - The home design is beautiful and the community is great. Cons: - The bedrooms are actually smaller than expected or appeared to be in model home/architectural design - Low sound/noise easily travels through interior walls (less soundproof)
Savannah, on Jun 19, 2020
The home plan and building process, the community, and the staff
Savannah, on May 27, 2020
Helpfulness careing and willing to work with you! Made my dreams come true??????
Wylie, on Aug 31, 2019
Warranty and the efforts to make everything so perfect for us throughout and at the end.
Savannah, on Jul 19, 2019
Oure [name removed] person [name removed] has been soo amazing! She makes us feel apart of the family! She has even checked in on us from time to time to make sure we were doing well! Very nice person! Warranty department has been timely with everything.
Savannah, on Oct 21, 2015
We have been able to get the help we've needed with warranty issues
Savannnah, on May 09, 2015
Aside from the builder, the onsite warrantee personnel have been very efficient in responding to any issue. We appreciate her prompt and personal responses.
Savannah, on Feb 26, 2015
[name removed] handled all my concerns quickly and in a very satisfactory manner. She made herself available to me no matter when I called
Savannah, on Feb 14, 2015
Still have standing water few days after rain on the side of house.
Savannah, on Sep 08, 2014
[name removed] is an awesome builder. She made sure that all our needs were meet.
Savannah, on May 20, 2014
I have always been treated with the utmost respect and professional conduct. Any problems that have accured have been addresed in the approprate time. When I see the staff from [name removed] [name removed] in my neighborhood they always speek. This is very important to our family. All our neighbors are friendly and speak to each other as well. This is extremely important to our family.
Savannah, on Mar 29, 2014
My major problem with my house is that there has been a constant leak that happens every other month when I turn on my bathroom exhaust vent. I have placed 4 warranty tickets and finally this last time after telling the warranty folks that I was going to speak to my attorney then it seemed that something was going to be done. Like for example, when I bought my son's computer at apple they did whatever it took to keep me happy for the inconvience of the problems I encountered with his computer. I asked one of the warranty persons' that if maybe I can get a room or two painted for free or offer me something for the bad experience or the inconvenice and head ache and stress this has caused me and all I got was a no. If Apple is able to bring joy by giving something to me for my bad experince and have a good memory of their company why couldn't someone from [name removed] [name removed] do thae same. I paid alot of money for my home and doesn't seem this was fair to me.
Savannah, on Aug 28, 2013
Previous warranty person fell short however [name removed] has been doing well. We have had so many problems with finding trash under the grass of our yard that is made us question the quality of some of these vendors. Our AC went out within 6 months and [name removed] failed to replace it in a timely manner. Our front stone still has the concrete mix all over it when they poured our porch. Half of the things "to fix" before moving in we're never completed. There's more complaints but not enough space to put them all. Regardless, we would be open to building with [name removed] again however we are not sure we'd fully recommend them without hesitation.