Overall Satisfaction
Community Profile
The master planned community of Savannah is a departure from ordinary living with amenities second to none, all in a family friendly small-town atmosphere. Just minutes from major highways is family living at it's finest. Discover Club Savannah, an amenity center and waterpark with something for everyone. Families will love the junior olympic pool, giant tube waterslides, rock water falls and even a resort pool for adults. Enjoy recreation from the covered basketball pavillion, tennis courts overlooking the lake, sand volleyball court, soccer and baseball fields and private gym. Go fishing at one of the five lakes, take a leisure bike ride or bring your family to one of the many pocket parks. Savannah even has its own elementary school onsite. Savannah is where you can have it all and never have to leave home to enjoy the fun!
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Savannah, on Jul 27, 2021
So far good experience, haven’t needed to contact them yet.
Savannah, on Apr 20, 2021
Warranty service is excellent. All my questions or concerns are addressed promptly.
Savannah, TX, on Jul 30, 2021
Everyone was so friendly & they really "Do what they say they're gonna do!"
Savannah, on Dec 30, 2020
The quality I was expecting when we chose [name removed] [name removed] to build our dream house was not only met but exceeded. [name removed] a day goes by that we drive up to our home or wake up in it and are not happy that we decided to go with a [name removed] [name removed]. While there are a lot of builders to choose from it is obvious at least to us that no one comes close to the quality we received in our home and for that we thank you. What we did not consider was the customer service of the team that is employed by [name removed] [name removed]. I must say that everyone who represents the builder does it well and always goes above and beyond to make sure we are happy and taken care of. I recently met [name removed] with the warranty department and like everyone else he went above and beyond to make sure our warranty question was addressed in a quick and very professional manner. We speak highly of [name removed] [name removed] to everyone we know about the great experience this has been and for this excitement, we thank you all. Kind regards [name removed]
Savannah, TX, on Jun 15, 2021
I really liked the ability to customize my beautiful home, overall there were some small inconveniences but they were resolved on a timely manner.
Savannah, on Nov 20, 2020
VERY GOOD EXPERIENCE. I ALWAYS RECOMMEND GRAND TO ALL OF MY FRIENDS.
Savannah, TX, on Apr 16, 2021
I Love [name removed] [name removed] and the entire staff that helped to build my home. I love the fact the I received calls on a regular basis to keep me updated during construction ([name removed]). The design center was excellent experience. Overall [name removed] never let me down. A great perk is that I still call [name removed] to this day and it’s questions and he is always available to talk to me...he’s awesome
Savannah, on Aug 13, 2020
The warranty customer care experience has been world-class. I am very happy with the responsiveness and the attention to detail i have received.
Savannah, on Nov 18, 2020
Our sales team [name removed] and Tehren were fantastic. [name removed] was very helpful and accommodating. In the beginning, [name removed] was difficult to work with, but over time, he has been very helpful.
Savannah, TX, on Apr 04, 2021
Our builder was extremely knowledgeable of our home status at all times and worked quickly to solve any issues or roadblocks!
Savannah, on Jun 12, 2020
Truthfully have had a couple of issues, and they were handled fairly quickly, but the quality of the work is mediocre.
Savannah, on Nov 17, 2020
Your houses are thrown together so fast and your representatives don't have enough time or don't have the knowledge to properly do QC . In our build I asked to see prints and actual room sizes and was told I would not see prints . If I hadn't done my own QC I don't know where we would be ! Your guys that have been taking care of the few problems that we have had after our move in have been very helpful and have taken care of everything that needed fixed.
Savannah, TX, on Mar 11, 2021
What I liked most about my purchase experience was watching my home get built. We visited our home about once a week and seeing the progress was amazing! We took pictures each time we came and once our house was finished, we looked back over all the pictures to see how far we've came. It was truly an experience to see that.
Savannah, on Jun 11, 2020
Warranty service/customer care meets my expectations, and is very timely when issues arise.
Savannah, on Aug 05, 2020
Pros: - The home design is beautiful and the community is great. Cons: - The bedrooms are actually smaller than expected or appeared to be in model home/architectural design - Low sound/noise easily travels through interior walls (less soundproof)
Savannah, TX, on Dec 16, 2020
I like the Architectural designs of the home. I dislike the disconnect between the loan reps. And the sales office.
Savannah, on May 30, 2020
[name removed] is fantastic and super fast and responsive! He has assisted and gotten answers for me in a timely manner. He’s a great guy with solutions to my warranty issues.
Savannah, on Apr 15, 2020
So far everything has been alright with warranty. We have about 6 months left. We will hire an inspector. We currently have cracks in the ceiling and a couple other small issues. We will address at a later date.
Savannah, on Jun 19, 2020
The home plan and building process, the community, and the staff
Savannah, TX, on Dec 07, 2020
Responsiveness of the GrandHomes agent was not satisfactory
Savannah, on Jan 21, 2020
Great customer service from day one to the end of the home construction process.
Savannah, on May 27, 2020
Helpfulness careing and willing to work with you! Made my dreams come true??????
Savannah, TX, on Sep 12, 2020
We liked [name removed] and [name removed]. They were both very helpful and went the extra mile for us.
Savannah, on Dec 19, 2019
Everything they have came when needed and got everything we have asked of them to fix!
Savannah, TX, on Jun 20, 2020
How my agent and Ms. [name removed] worked together
Savannah, TX, on Apr 16, 2020
[name removed] is the best! When I think of [name removed] I think of the people who made our dream come true. [name removed] has made us feel like family from the first moment we met until the day she handed us our keys to move in. [name removed] [name removed] is the best builder in the market with the best people representing them. [name removed] and her team of [name removed] and [name removed] always took us into account by sending us pictures of the process and treated us with total care. The experience we had and continue to enjoy every day when we drive home to our beautiful home we can't believe how lucky we are to be living in such a beautiful home and only the highest quality materials were used and you can see the care that was taken by [name removed] and [name removed] while building the house. [name removed] called regularly while the house was being built and this is just another example of the hundreds of things the team did to make us the proudest homeowners ever. Thank you for the opportunity to express how super happy we are. We have spoken about the wonderful experience to everyone we know and recommend your homes and neighborhoods to people all the time. My wife, myself and twin girls thank [name removed] [name removed] ([name removed], [name removed], and [name removed]) from the bottom of our hearts for going above and beyond every single step of the way. You have certainly made us the happiest family ever. kind regards [name removed]
Savannah, TX, on Feb 21, 2020
Our salesperson, [name removed]!! She was very professional and attentive to our needs and concerns. I also appreciate [name removed] for his attention when we had some concerns
Savannah, TX, on Feb 20, 2020
[name removed] and [name removed] were great throughout the process of signing contract to the design center to even just sending updates of the house throughout the build process. I felt like i could talk to them about things and they would work to fix it without push back. They wanted to make sure we had a good experience.
Wylie, on Aug 31, 2019
Warranty and the efforts to make everything so perfect for us throughout and at the end.
Savannah, TX, on Feb 08, 2020
[name removed] of all [name removed] has the best knowledge regarding the building/contract process she was thorough, kind, patient and most importantly she was open to answering ANY AND EVERY question that I had From the start of this process to finish. The craftsmanship of my home is exquisite and beautiful but was very INTIMIDATING to me; [name removed] made my contract and building experience exceptional. Secondly [name removed] (not sure has last name) my project manager helping us through the building process was soooooooooo inviting and thorough. He helped with last minute fixes and even held our hand with the AFTER MOVE-IN check list. He was so patient with us even though we were asking crazy questions s along the way. Honestly this purchase was a beautiful experience and that [name removed] and [name removed] is surely a keeper to your [name removed] Employee Family. I should Also mention that I looked At a grand home with [name removed] in 2017 and DID NOT PURCHASE because I wasn't financially prepared for the purchase at that time. Well because of her patience and thoroughness I RETURNED in 2019 to the same sales consultant and purchased my dream home. This experience will not be forgotten and I’d purchase a [name removed] [name removed] again because of the sales team and craftsmanship of my build. [name removed] [name removed] purchaser, [name removed]
Wylie, on Feb 27, 2019
Strived to get everything right. Left with lasting good feeling about the experience.
Savannah, on Jul 19, 2019
Oure [name removed] person [name removed] has been soo amazing! She makes us feel apart of the family! She has even checked in on us from time to time to make sure we were doing well! Very nice person! Warranty department has been timely with everything.
Savannah, TX, on Feb 07, 2020
My [name removed] [name removed] was phenomenal, she made the process quick and painless. Love her personality.
Savannah, on Feb 09, 2019
That whenever we ask for help they go above and beyond to help!
Sachse, on Apr 24, 2019
The homes have excellent floor plans and look beautiful, But They only pretend to care and show concern until you close on home.
Savannah, TX, on Feb 06, 2020
Although we ended up with a nice home, the process from beginning to end was a bit painful.
Savannah, on Mar 29, 2019
[name removed] is the only reason I gave 10's. She is great and gets things done. I have had problems with my house and she has always been there when I called and got it fix
Savannah, TX, on Jan 02, 2020
The constant communication and attention to detail.
Savannah, on Mar 06, 2019
They really make an effort to make sure as a customer I am OK and happy
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Savannah, TX, on Jul 30, 2021
Everyone was so friendly & they really "Do what they say they're gonna do!"
Savannah, TX, on Jun 15, 2021
I really liked the ability to customize my beautiful home, overall there were some small inconveniences but they were resolved on a timely manner.
Savannah, TX, on Apr 16, 2021
I Love [name removed] [name removed] and the entire staff that helped to build my home. I love the fact the I received calls on a regular basis to keep me updated during construction ([name removed]). The design center was excellent experience. Overall [name removed] never let me down. A great perk is that I still call [name removed] to this day and it’s questions and he is always available to talk to me...he’s awesome
Savannah, TX, on Apr 04, 2021
Our builder was extremely knowledgeable of our home status at all times and worked quickly to solve any issues or roadblocks!
Savannah, TX, on Mar 11, 2021
What I liked most about my purchase experience was watching my home get built. We visited our home about once a week and seeing the progress was amazing! We took pictures each time we came and once our house was finished, we looked back over all the pictures to see how far we've came. It was truly an experience to see that.
Savannah, TX, on Dec 16, 2020
I like the Architectural designs of the home. I dislike the disconnect between the loan reps. And the sales office.
Savannah, TX, on Dec 07, 2020
Responsiveness of the GrandHomes agent was not satisfactory
Savannah, TX, on Sep 12, 2020
We liked [name removed] and [name removed]. They were both very helpful and went the extra mile for us.
Savannah, TX, on Jun 20, 2020
How my agent and Ms. [name removed] worked together
Savannah, TX, on Apr 16, 2020
[name removed] is the best! When I think of [name removed] I think of the people who made our dream come true. [name removed] has made us feel like family from the first moment we met until the day she handed us our keys to move in. [name removed] [name removed] is the best builder in the market with the best people representing them. [name removed] and her team of [name removed] and [name removed] always took us into account by sending us pictures of the process and treated us with total care. The experience we had and continue to enjoy every day when we drive home to our beautiful home we can't believe how lucky we are to be living in such a beautiful home and only the highest quality materials were used and you can see the care that was taken by [name removed] and [name removed] while building the house. [name removed] called regularly while the house was being built and this is just another example of the hundreds of things the team did to make us the proudest homeowners ever. Thank you for the opportunity to express how super happy we are. We have spoken about the wonderful experience to everyone we know and recommend your homes and neighborhoods to people all the time. My wife, myself and twin girls thank [name removed] [name removed] ([name removed], [name removed], and [name removed]) from the bottom of our hearts for going above and beyond every single step of the way. You have certainly made us the happiest family ever. kind regards [name removed]
Savannah, TX, on Feb 21, 2020
Our salesperson, [name removed]!! She was very professional and attentive to our needs and concerns. I also appreciate [name removed] for his attention when we had some concerns
Savannah, TX, on Feb 20, 2020
[name removed] and [name removed] were great throughout the process of signing contract to the design center to even just sending updates of the house throughout the build process. I felt like i could talk to them about things and they would work to fix it without push back. They wanted to make sure we had a good experience.
Savannah, TX, on Feb 08, 2020
[name removed] of all [name removed] has the best knowledge regarding the building/contract process she was thorough, kind, patient and most importantly she was open to answering ANY AND EVERY question that I had From the start of this process to finish. The craftsmanship of my home is exquisite and beautiful but was very INTIMIDATING to me; [name removed] made my contract and building experience exceptional. Secondly [name removed] (not sure has last name) my project manager helping us through the building process was soooooooooo inviting and thorough. He helped with last minute fixes and even held our hand with the AFTER MOVE-IN check list. He was so patient with us even though we were asking crazy questions s along the way. Honestly this purchase was a beautiful experience and that [name removed] and [name removed] is surely a keeper to your [name removed] Employee Family. I should Also mention that I looked At a grand home with [name removed] in 2017 and DID NOT PURCHASE because I wasn't financially prepared for the purchase at that time. Well because of her patience and thoroughness I RETURNED in 2019 to the same sales consultant and purchased my dream home. This experience will not be forgotten and I’d purchase a [name removed] [name removed] again because of the sales team and craftsmanship of my build. [name removed] [name removed] purchaser, [name removed]
Savannah, TX, on Feb 07, 2020
My [name removed] [name removed] was phenomenal, she made the process quick and painless. Love her personality.
Savannah, TX, on Feb 06, 2020
Although we ended up with a nice home, the process from beginning to end was a bit painful.
Savannah, TX, on Jan 02, 2020
The constant communication and attention to detail.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Savannah, on Jul 27, 2021
So far good experience, haven’t needed to contact them yet.
Savannah, on Apr 20, 2021
Warranty service is excellent. All my questions or concerns are addressed promptly.
Savannah, on Aug 13, 2020
The warranty customer care experience has been world-class. I am very happy with the responsiveness and the attention to detail i have received.
Savannah, on Jun 12, 2020
Truthfully have had a couple of issues, and they were handled fairly quickly, but the quality of the work is mediocre.
Savannah, on Jun 11, 2020
Warranty service/customer care meets my expectations, and is very timely when issues arise.
Savannah, on May 30, 2020
[name removed] is fantastic and super fast and responsive! He has assisted and gotten answers for me in a timely manner. He’s a great guy with solutions to my warranty issues.
Savannah, on Apr 15, 2020
So far everything has been alright with warranty. We have about 6 months left. We will hire an inspector. We currently have cracks in the ceiling and a couple other small issues. We will address at a later date.
Savannah, on Jan 21, 2020
Great customer service from day one to the end of the home construction process.
Savannah, on Dec 19, 2019
Everything they have came when needed and got everything we have asked of them to fix!
Wylie, on Feb 27, 2019
Strived to get everything right. Left with lasting good feeling about the experience.
Savannah, on Feb 09, 2019
That whenever we ask for help they go above and beyond to help!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Savannah, on Dec 30, 2020
The quality I was expecting when we chose [name removed] [name removed] to build our dream house was not only met but exceeded. [name removed] a day goes by that we drive up to our home or wake up in it and are not happy that we decided to go with a [name removed] [name removed]. While there are a lot of builders to choose from it is obvious at least to us that no one comes close to the quality we received in our home and for that we thank you. What we did not consider was the customer service of the team that is employed by [name removed] [name removed]. I must say that everyone who represents the builder does it well and always goes above and beyond to make sure we are happy and taken care of. I recently met [name removed] with the warranty department and like everyone else he went above and beyond to make sure our warranty question was addressed in a quick and very professional manner. We speak highly of [name removed] [name removed] to everyone we know about the great experience this has been and for this excitement, we thank you all. Kind regards [name removed]
Savannah, on Nov 20, 2020
VERY GOOD EXPERIENCE. I ALWAYS RECOMMEND GRAND TO ALL OF MY FRIENDS.
Savannah, on Nov 18, 2020
Our sales team [name removed] and Tehren were fantastic. [name removed] was very helpful and accommodating. In the beginning, [name removed] was difficult to work with, but over time, he has been very helpful.
Savannah, on Nov 17, 2020
Your houses are thrown together so fast and your representatives don't have enough time or don't have the knowledge to properly do QC . In our build I asked to see prints and actual room sizes and was told I would not see prints . If I hadn't done my own QC I don't know where we would be ! Your guys that have been taking care of the few problems that we have had after our move in have been very helpful and have taken care of everything that needed fixed.
Savannah, on Aug 05, 2020
Pros: - The home design is beautiful and the community is great. Cons: - The bedrooms are actually smaller than expected or appeared to be in model home/architectural design - Low sound/noise easily travels through interior walls (less soundproof)
Savannah, on Jun 19, 2020
The home plan and building process, the community, and the staff
Savannah, on May 27, 2020
Helpfulness careing and willing to work with you! Made my dreams come true??????
Wylie, on Aug 31, 2019
Warranty and the efforts to make everything so perfect for us throughout and at the end.
Savannah, on Jul 19, 2019
Oure [name removed] person [name removed] has been soo amazing! She makes us feel apart of the family! She has even checked in on us from time to time to make sure we were doing well! Very nice person! Warranty department has been timely with everything.
Sachse, on Apr 24, 2019
The homes have excellent floor plans and look beautiful, But They only pretend to care and show concern until you close on home.
Savannah, on Mar 29, 2019
[name removed] is the only reason I gave 10's. She is great and gets things done. I have had problems with my house and she has always been there when I called and got it fix