Top Homebuilder Ratings & Reviews

Grand Homes

Dominion Of Pleasant Valley

83 Homeowner Reviews Completed Jan 2019 - Jul 2020

Overall Satisfaction

4.4
Customers' overall satisfaction
3.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.9

Home Personalization Experience

4.7

Construction Experience

3.8

Customer Care Experience

4.7

Home Readiness

3.9

Installation & Workmanship

4.2
Dominion of Pleasant Valley 2

Community Profile

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Dominion of Pleasant Valley

Welcome to Wylie's newest master planned community at the Dominion of Pleasant Valley. This 292-acre neighborhood includes an amenity center with a swimming pool, parks, playgrounds and 3 miles of meandering hike & bike trails. 97 acres of land is dedicated to parks, trails and open space to preserve its trees and trails that connect to Muddy Creek Preserve. This family friendly community is located in both Collin and Dallas County and between two equally impressive school districts Wylie ISD and Garland ISD.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Wylie, on Jun 23, 2020

Our warranty person [name removed] was very helpful in addressing and responding to all Of our concerns in a timely manner

3.7
Verified Homeowner
Wylie, on Jun 16, 2020

[name removed] is the only agent great asset Of the business he Is very helpful [name removed] homes need more people like [name removed]

4.0
Verified Homeowner
Wylie, on Jun 05, 2020

Quick response, quality work

5.0
Verified Homeowner
Wylie, on Jun 01, 2020

My warranty guy [name removed] has been great and the reason you are getting 10. The builder [name removed] is terrible and doesn't do what he promises.

5.0
Verified Homeowner
Wylie, on May 16, 2020

The "after" service provided by [name removed] has been excellent.

4.3
Verified Homeowner
Wylie, on May 01, 2020

My concerns are addressed promptly and Mr. [name removed] always follows up with us to confirm that everything was completed to our satisfaction .

5.0
Verified Homeowner
Wylie, on Apr 29, 2020

The quality of the home

5.0
Verified Homeowner
Wylie, on Apr 25, 2020

quality of the house and continuous follow up

4.4
Verified Homeowner
Garland, TX, on Apr 18, 2020

The awesome work of [name removed] with Warranty. He's done a great job especially since things went less than smoothly during the entire process, but we are being well cared for with him as needs have arose. Thanks to [name removed]!

3.1
Verified Homeowner
Garland, TX, on Apr 17, 2020

Nothing in particular stood out as we encountered a multitude of issues throughout that we thought were over the top.

4.5
Verified Homeowner
Wylie, TX, on Apr 03, 2020

The ability to go to the design center prior to the appointment.

3.4
Verified Homeowner
Wylie, TX, on Mar 27, 2020

From [name removed] to [name removed] to [name removed] to [name removed] was a very great experience! They were on top of everything and made it less stressful for us. Even after the closing of our home, they still remain responsible and responsive for things that weren't quite right. We wouldn't want anyone else!

4.9
Verified Homeowner
Wylie, TX, on Mar 06, 2020

The open communication with my builder, [name removed].

5.0
Verified Homeowner
Wylie, on Jan 22, 2020

The whole building process was smooth and streamlined and the teams were friendly.

4.9
Verified Homeowner
Wylie, on Jan 22, 2020

[name removed] has been truly awesome in fulfilling all the requests. he makes sure every little detail is done properly.

5.0
Verified Homeowner
Wylie, TX, on Jan 21, 2020

The design center rep ([name removed]) was fantastic. She made it fun and exciting to pick out our design options. Building a home can be stressful and she made it enjoyable. The rest of the process was stressful and disappointing with [name removed] missing several deadlines and broken promises.

3.7
Verified Homeowner
Wylie, on Dec 20, 2019

Quick replies and follow up

5.0
Verified Homeowner
Wylie, on Dec 01, 2019

All of our concerns have been addressed promptly. The warranty team made our satisfaction top priority.

5.0
Verified Homeowner
Wylie, on Nov 29, 2019

[name removed] has been a great help and made sure everything worked great. He's been patient with the stuff that we just didn't know - like how to turn on the furnace.

5.0
Verified Homeowner
Wylie, on Nov 26, 2019

[name removed] has been very attentive and helpful. I appreciate [name removed]'s advice and help. More than any of contacts I made during the process building my house, there was no one like [name removed]. He has been very organized, keep his appointments and he has help us address thing that needed attentions.

5.0
Verified Homeowner
Wylie, on Oct 31, 2019

I have been visited warranty service/customer care and my issues were taken care of almost immediately.

5.0
Verified Homeowner
Wylie, on Oct 31, 2019

Overall construction quality and [name removed] is an exceptional individual who cares for his customers.

5.0
Verified Homeowner
Wylie, on Oct 09, 2019

Each time I place a call to the office for one thing or the other, they do not hesitate to respond.

5.0
Verified Homeowner
Wylie, on Sep 25, 2019

Very pleasant and non stressful

5.0
Verified Homeowner
Wylie, on Sep 20, 2019

[name removed] kept every promise and went above and beyond

4.4
Verified Homeowner
Wylie, on Sep 15, 2019

Since move in, [name removed] has ensured that our requested warranty fixes were made.

4.1
Verified Homeowner
Wylie, on Sep 09, 2019

The warranty program is awesome. [name removed] has been invaluable in this last year. I wouldn’t recommend [name removed] [name removed] to any home buyers because at this price range, i expect less cookie cutter homes and more custom features

3.8
Verified Homeowner
Wylie, TX, on Sep 08, 2019

The entire build experience with [name removed] [name removed] was a nightmare until we met [name removed], the quality control representative, and [name removed] the lead builder, which was not until a few weeks before closing.

2.4
Verified Homeowner
Wylie, on Sep 01, 2019

Communication and response

4.9
Verified Homeowner
Wylie, TX, on Aug 18, 2019

CUSTOMER SERVICE ! Our experience with [name removed] the sales person and [name removed] the builder were fantastic !

3.8
Verified Homeowner
Wylie, on Aug 07, 2019

Listening to my concerns and follow-ups with prompt responses

5.0
Verified Homeowner
Wylie, TX, on Aug 03, 2019

Felt the representatives were "on my side" and gave us good advice.

4.6
Verified Homeowner
Wylie, on Jul 17, 2019

We are so happy with [name removed] [name removed] as homebuyer and real estate agent. I refer to my buyers if they are looking for new homes. We are also so happy with customer service with any problem we have . it is quick response and excellent customer service. We are very happy with [name removed]'s quick response to our service request. Thank you very much !!!!

4.9
Verified Homeowner
Wylie, on Jul 08, 2019

Quick to respond/acknowledge to a support ticket

2.7
Verified Homeowner
Wylie, TX, on May 27, 2019

The options were nice and thier were a variety.

3.6
Verified Homeowner
Wylie, on May 26, 2019

I liked the floor plan and quality of the work and materials

5.0
Verified Homeowner
Wylie, on Apr 18, 2019

Had to replace microwave--was very easy and fast to get it completed.

5.0
Verified Homeowner
Wylie, on Apr 13, 2019

Good product.

5.0
Verified Homeowner
Wylie, on Apr 07, 2019

Promptness of response

5.0
Verified Homeowner
Wylie, on Mar 24, 2019

I can text when i have an issue and i get a quick response back. It’s awesons

4.5
Verified Homeowner
Wylie, on Feb 21, 2019

Flexibity to make changes to the floorplan.

5.0
Verified Homeowner
Wylie, TX, on Feb 21, 2019

Prompt and professional

5.0
Verified Homeowner
Wylie, on Feb 13, 2019

Very bad quality

0.5
Verified Homeowner
Wylie, on Jan 30, 2019

Customer service is quite good but need few quality criteria to be improved

4.0
Verified Homeowner
Wylie, TX, on Jan 19, 2019

My sales person [name removed]! He was awesome and is the main reason we chilies to build with [name removed] [name removed].

5.0
Verified Homeowner
Wylie, TX, on Jan 19, 2019

The design of the house

3.2
Verified Homeowner
Plano, on Jan 15, 2019

They always answer to your concerns and take care of the problems if you have any issue with your home.

4.9
Verified Homeowner
Wylie, TX, on Jan 14, 2019

I got the model home I fell in love with on the lot size I wanted

3.2
Verified Homeowner
Wylie, TX, on Dec 16, 2018

I love the house

4.4
Verified Homeowner
Wylie, TX, on Dec 12, 2018

Ability to modify design working with a friendly staff (sales - [name removed] / builder - [name removed])

5.0
Verified Homeowner
Wylie, TX, on Dec 09, 2018

I had a great experience from beginning to end. As I a real estate agent I refer grand homes to my buyers with first hand experience. We are happy with home and quality work. I appreciate everyone who involved building my home and customer service. 100 percent satisfied Thanks

4.9
Verified Homeowner
Plano, on Nov 19, 2018

[name removed] is always helpful on timely manner we really appreciate that

5.0
Verified Homeowner
Wylie, on Nov 10, 2018

[name removed] is swift to respond to our inquires and contact the appropriate person/repair company for any corrections needed. [name removed] always has a friendly, respectful disposition, which has made us feel like valued customers.

5.0
Verified Homeowner
Wylie, TX, on Nov 06, 2018

Shopping through various grand homes

5.0
Verified Homeowner
Wylie, on Sep 25, 2018

The high level of commitment for customer care. Best in class performance

5.0
Verified Homeowner
Wylie, TX, on Sep 23, 2018

[name removed] and [name removed] were very helpful.

4.7
Verified Homeowner
Wylie, on Sep 14, 2018

Responsiveness and admitting issues when I pressed for things to be looked at.

4.6
Verified Homeowner
Wylie, on Sep 02, 2018

They take care of every problem as soon as they can.

5.0
Verified Homeowner
Wylie, on Aug 28, 2018

[name removed] has been very prompt with any issues I have had with my home. He has been very professional and is representing your company very well!!! A+++++

5.0
Verified Homeowner
Wylie, TX, on Jul 22, 2018

Accessibility to key contacts such as [name removed], [name removed], and [name removed].

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Garland, TX, on Apr 18, 2020

The awesome work of [name removed] with Warranty. He's done a great job especially since things went less than smoothly during the entire process, but we are being well cared for with him as needs have arose. Thanks to [name removed]!

3.1
Verified Homeowner
Garland, TX, on Apr 17, 2020

Nothing in particular stood out as we encountered a multitude of issues throughout that we thought were over the top.

4.5
Verified Homeowner
Wylie, TX, on Apr 03, 2020

The ability to go to the design center prior to the appointment.

3.4
Verified Homeowner
Wylie, TX, on Mar 27, 2020

From [name removed] to [name removed] to [name removed] to [name removed] was a very great experience! They were on top of everything and made it less stressful for us. Even after the closing of our home, they still remain responsible and responsive for things that weren't quite right. We wouldn't want anyone else!

4.9
Verified Homeowner
Wylie, TX, on Mar 06, 2020

The open communication with my builder, [name removed].

5.0
Verified Homeowner
Wylie, TX, on Jan 21, 2020

The design center rep ([name removed]) was fantastic. She made it fun and exciting to pick out our design options. Building a home can be stressful and she made it enjoyable. The rest of the process was stressful and disappointing with [name removed] missing several deadlines and broken promises.

3.7
Verified Homeowner
Wylie, TX, on Sep 08, 2019

The entire build experience with [name removed] [name removed] was a nightmare until we met [name removed], the quality control representative, and [name removed] the lead builder, which was not until a few weeks before closing.

2.4
Verified Homeowner
Wylie, TX, on Aug 18, 2019

CUSTOMER SERVICE ! Our experience with [name removed] the sales person and [name removed] the builder were fantastic !

3.8
Verified Homeowner
Wylie, TX, on Aug 03, 2019

Felt the representatives were "on my side" and gave us good advice.

4.6
Verified Homeowner
Wylie, TX, on May 27, 2019

The options were nice and thier were a variety.

3.6
Verified Homeowner
Wylie, TX, on Feb 21, 2019

Prompt and professional

5.0
Verified Homeowner
Wylie, TX, on Jan 19, 2019

My sales person [name removed]! He was awesome and is the main reason we chilies to build with [name removed] [name removed].

5.0
Verified Homeowner
Wylie, TX, on Jan 19, 2019

The design of the house

3.2
Verified Homeowner
Wylie, TX, on Jan 14, 2019

I got the model home I fell in love with on the lot size I wanted

3.2
Verified Homeowner
Wylie, TX, on Dec 16, 2018

I love the house

4.4
Verified Homeowner
Wylie, TX, on Dec 12, 2018

Ability to modify design working with a friendly staff (sales - [name removed] / builder - [name removed])

5.0
Verified Homeowner
Wylie, TX, on Dec 09, 2018

I had a great experience from beginning to end. As I a real estate agent I refer grand homes to my buyers with first hand experience. We are happy with home and quality work. I appreciate everyone who involved building my home and customer service. 100 percent satisfied Thanks

4.9
Verified Homeowner
Wylie, TX, on Nov 06, 2018

Shopping through various grand homes

5.0
Verified Homeowner
Wylie, TX, on Sep 23, 2018

[name removed] and [name removed] were very helpful.

4.7
Verified Homeowner
Wylie, TX, on Jul 22, 2018

Accessibility to key contacts such as [name removed], [name removed], and [name removed].

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Wylie, on Jun 05, 2020

Quick response, quality work

5.0
Verified Homeowner
Wylie, on Jun 01, 2020

My warranty guy [name removed] has been great and the reason you are getting 10. The builder [name removed] is terrible and doesn't do what he promises.

5.0
Verified Homeowner
Wylie, on Dec 20, 2019

Quick replies and follow up

5.0
Verified Homeowner
Wylie, on Dec 01, 2019

All of our concerns have been addressed promptly. The warranty team made our satisfaction top priority.

5.0
Verified Homeowner
Wylie, on Nov 29, 2019

[name removed] has been a great help and made sure everything worked great. He's been patient with the stuff that we just didn't know - like how to turn on the furnace.

5.0
Verified Homeowner
Wylie, on Nov 26, 2019

[name removed] has been very attentive and helpful. I appreciate [name removed]'s advice and help. More than any of contacts I made during the process building my house, there was no one like [name removed]. He has been very organized, keep his appointments and he has help us address thing that needed attentions.

5.0
Verified Homeowner
Wylie, on Oct 31, 2019

I have been visited warranty service/customer care and my issues were taken care of almost immediately.

5.0
Verified Homeowner
Wylie, on Oct 09, 2019

Each time I place a call to the office for one thing or the other, they do not hesitate to respond.

5.0
Verified Homeowner
Wylie, on Aug 07, 2019

Listening to my concerns and follow-ups with prompt responses

5.0
Verified Homeowner
Wylie, on Jul 08, 2019

Quick to respond/acknowledge to a support ticket

2.7
Verified Homeowner
Wylie, on Apr 18, 2019

Had to replace microwave--was very easy and fast to get it completed.

5.0
Verified Homeowner
Wylie, on Apr 07, 2019

Promptness of response

5.0
Verified Homeowner
Wylie, on Mar 24, 2019

I can text when i have an issue and i get a quick response back. It’s awesons

4.5
Verified Homeowner
Plano, on Jan 15, 2019

They always answer to your concerns and take care of the problems if you have any issue with your home.

4.9
Verified Homeowner
Plano, on Nov 19, 2018

[name removed] is always helpful on timely manner we really appreciate that

5.0
Verified Homeowner
Wylie, on Nov 10, 2018

[name removed] is swift to respond to our inquires and contact the appropriate person/repair company for any corrections needed. [name removed] always has a friendly, respectful disposition, which has made us feel like valued customers.

5.0
Verified Homeowner
Wylie, on Sep 25, 2018

The high level of commitment for customer care. Best in class performance

5.0
Verified Homeowner
Wylie, on Sep 14, 2018

Responsiveness and admitting issues when I pressed for things to be looked at.

4.6
Verified Homeowner
Wylie, on Sep 02, 2018

They take care of every problem as soon as they can.

5.0
Verified Homeowner
Wylie, on Aug 28, 2018

[name removed] has been very prompt with any issues I have had with my home. He has been very professional and is representing your company very well!!! A+++++

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Wylie, on Jun 23, 2020

Our warranty person [name removed] was very helpful in addressing and responding to all Of our concerns in a timely manner

3.7
Verified Homeowner
Wylie, on Jun 16, 2020

[name removed] is the only agent great asset Of the business he Is very helpful [name removed] homes need more people like [name removed]

4.0
Verified Homeowner
Wylie, on May 16, 2020

The "after" service provided by [name removed] has been excellent.

4.3
Verified Homeowner
Wylie, on May 01, 2020

My concerns are addressed promptly and Mr. [name removed] always follows up with us to confirm that everything was completed to our satisfaction .

5.0
Verified Homeowner
Wylie, on Apr 29, 2020

The quality of the home

5.0
Verified Homeowner
Wylie, on Apr 25, 2020

quality of the house and continuous follow up

4.4
Verified Homeowner
Wylie, on Jan 22, 2020

The whole building process was smooth and streamlined and the teams were friendly.

4.9
Verified Homeowner
Wylie, on Jan 22, 2020

[name removed] has been truly awesome in fulfilling all the requests. he makes sure every little detail is done properly.

5.0
Verified Homeowner
Wylie, on Oct 31, 2019

Overall construction quality and [name removed] is an exceptional individual who cares for his customers.

5.0
Verified Homeowner
Wylie, on Sep 25, 2019

Very pleasant and non stressful

5.0
Verified Homeowner
Wylie, on Sep 20, 2019

[name removed] kept every promise and went above and beyond

4.4
Verified Homeowner
Wylie, on Sep 15, 2019

Since move in, [name removed] has ensured that our requested warranty fixes were made.

4.1
Verified Homeowner
Wylie, on Sep 09, 2019

The warranty program is awesome. [name removed] has been invaluable in this last year. I wouldn’t recommend [name removed] [name removed] to any home buyers because at this price range, i expect less cookie cutter homes and more custom features

3.8
Verified Homeowner
Wylie, on Sep 01, 2019

Communication and response

4.9
Verified Homeowner
Wylie, on Jul 17, 2019

We are so happy with [name removed] [name removed] as homebuyer and real estate agent. I refer to my buyers if they are looking for new homes. We are also so happy with customer service with any problem we have . it is quick response and excellent customer service. We are very happy with [name removed]'s quick response to our service request. Thank you very much !!!!

4.9
Verified Homeowner
Wylie, on May 26, 2019

I liked the floor plan and quality of the work and materials

5.0
Verified Homeowner
Wylie, on Apr 13, 2019

Good product.

5.0
Verified Homeowner
Wylie, on Feb 21, 2019

Flexibity to make changes to the floorplan.

5.0
Verified Homeowner
Wylie, on Feb 13, 2019

Very bad quality

0.5
Verified Homeowner
Wylie, on Jan 30, 2019

Customer service is quite good but need few quality criteria to be improved

4.0
Verified Homeowner