Overall Satisfaction
Community Profile
Welcome to Wylie's newest master planned community at the Dominion of Pleasant Valley. This 292-acre neighborhood includes an amenity center with a swimming pool, parks, playgrounds and 3 miles of meandering hike & bike trails. 97 acres of land is dedicated to parks, trails and open space to preserve its trees and trails that connect to Muddy Creek Preserve. This family friendly community is located in both Collin and Dallas County and between two equally impressive school districts Wylie ISD and Garland ISD.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Wylie, on Aug 27, 2024
[name removed], [name removed], and [name removed] have been amazing. That being said, We gave [name removed] a list of discrepancies to fix prior to closing. This list came from a 3rd party inspector that I hired myself. Nothing on the list was done. To include what led to an AC leak that created drywall damage to my sons room in the wall and ceiling . [name removed] has done all he can to help, but the quality of work leaves much to be desired. We were constantly reminded of the builders bonus to finish early and blindly trusted the all was handled. The product we received fell well short of the value inferred in our investment. There will be another inspection, and another list, prior to the one year closing.
Wylie, Tx, on Dec 18, 2024
Purchase process was very frustrating trying to negotiate with President. [name removed] did an amazing job trying to mediate but would not recommend someone else going through that. Home building process was a bit of a disaster. Thank goodness I did a 4 phase inspection to catch all the issues that went on with the building of our home. The structural build was so bad with all the shimming and poor quality control that I had to pay for a structural engineer to come in to thoroughly review the frame job. The home closed in mid-November. We signed the contract late-Jan / early-Feb so it took almost 10 months to get to that point. During the buying process, we were told the home could be finished in 5 months so this took twice as long as that because of the poor project management of the home building. Even when we were trying to close and doing the final walk throughs, there were so many little things that we called out that were not fixed the first walkthrough that our time was wasted just for it be called out again on the second walkthrough. Even after moving in we found more issues that should have been addressed beforehand. Grand Home needs to have someone doing quality control before having the home buyer do it.
Wylie, on Mar 18, 2024
I love the customer service , [name removed] is one of the best person for the job , he’s always there for you when you need to ask a question of fix anything that goes wrong wit the house.
Wylie, on May 30, 2024
We’ve put in a couple of requests over a month plus and are yet to get the issues rectified.
Wylie, Tx, on Nov 08, 2024
Our sales rep and assistant: [name removed] and [name removed] were phenomenal! Additionally, I would like to mention our building [name removed] went above and beyond to ensure we were happy with our final product and he was just overall an experienced builder to work with. He also promptly addressed any issues we came across. A huge thanks to the entire team!
Wylie, on Feb 28, 2024
I dislike that it has taken almost 8 months to have our caninets repainted once the paint started peeling off. I like the fact that [name removed] is very responsive and definitely does what he can for us when we discover issues with the house.
Wylie, on Mar 27, 2024
[name removed] always, ALWAYS responds. Regardless of time or day. Ive never had to wonder if questions or issues would be addressed with him. Theyre handled immediately and swiftly, further, as a first time home owner i never feel stupid for asking questions because [name removed] is very approachable and willing to help. I appreciate him as a professional as well as a person.
Wylie, Tx, on Oct 24, 2024
For your corporate benefit you always give shortest completion date but keep buyer hostage by constantly postponing the completion at your will. You are the worst builder.
Wylie, on Nov 01, 2023
The build quality is great and the warranty / after sales service is exceptional
Wylie, Tx, on Sep 28, 2024
It was an awesome experience and [name removed] helped us a lot, and made our process so smooth.
Wylie, on Oct 22, 2023
They explained all the details through every step of the process.
Wylie, on Jan 22, 2024
Warranty service has been great. [name removed] from grand homes have been very helpful.
Wylie, Tx, on Aug 20, 2024
Cabinets - Horrible quality. Framework isn't aligned properly and it is not leveled. Electrical - We received a one way switch where it should have been a two way switch. For larger rooms that is ridiculous. Additionally, we received 15 amp in almost the whole house and we are having issues with flickering lights and breakers turning off when an iron or vacuum are plugged in. Design Studio - We did not receive stuff we explictly asked for. She just forgot to put those things in. Other things we asked for she said it wasn't possible such as high cabinets because the cieling is too low in the kitchen. This is 100% false and the builder confirmed we could have had high cabinets if the Designer allowed us to add them to the PSA. Hire people that know your plans so homeowners are not disserviced. [name removed], our builder - He was very good and took our concerns seriously. It felt like he was building his own home and did do everything he could to build the home well. He was pleasant, responsive, and a joy to work with.
Wylie, on Sep 05, 2023
Grand homes well known for design, authentic architecture, variety of options, elegance and energy efficiency. Dislike and fear of new home with lots of fleas, cockroaches and bugs
Wylie, Tx, on Jun 20, 2024
I thoroughly enjoyed my entire experience, the process was very straightforward. The builder, [name removed], was very easy to contact and met every need and request we had. He was very skilled and professional, as well as very polite. [name removed], in sales, was absolutely amazing, he answered every questions we had for him, very knowledgeable about what he does and pleasant to work with. Overall, our experience with this company could not be beat. Everyone we worked with did an excellent job.
Wylie, on Sep 03, 2023
The Details what contractor needed to pay attentions wasn't provided from the beginning. The last contractor who took over tried his best to cover everything. But still so many things didnt get corrected. And Warranty guy keeps saying too busy to take care of things. Its just disaster to keep following up with everyone when paying so much more than other builders.
Wylie, on Oct 18, 2023
I like the fact that [name removed] is always there when we needed help with our new home.
Wylie, Tx, on Apr 13, 2024
I dislike the initial contract, because you are not allowed to change anything, esp. when you don't have experience building a home. They are not linear at all.
Wylie, on Jul 29, 2023
I love our guarantee guy [name removed]. He responds to our requests right away and he checks in on us consistently.
Wylie, on Jun 05, 2023
I am most dissatisfied with my lawn and backyard. Now I have to spend money to fix that
Wylie, on Jun 23, 2023
The support that was provided by [name removed] during the first year after we moved in has been excellent. He has addressed all of the queries and maintenance request in a professional & timely manner.
Wylie, TX, on Jan 19, 2024
I've had a series of disappointing experiences with Grand Homes. The product quality is low, as evidenced by issues like the drawers in the master bathroom. During my design center visit, I felt hurried. I also felt pressured into giving a 10-point review because the representative watched me fill out her review. Since moving in, I'm dealing with ongoing heating problems; my downstairs furnace hasn't worked for two weeks, despite having been looked at by three technicians. I also noticed that the air filters weren't replaced before I moved in. In the master bathroom, the tiles are unevenly laid, leading to water spilling out during showers. My investment in an energy-saving package is undermined by a gap in the back door that lets in a draft, reducing energy efficiency. Additionally, the eight ethernet cables installed in the bedrooms are inoperable due to missing RJ-45 heads, necessary for router connections. (Ethernet cables were an upgrade.) My interactions with the Warranty department have been equally frustrating. When emailing them, I've been criticized for the way I structure my emails instead of getting help with urgent matters. Also, when I call the emergency hotline and confirm that my issue is a genuine emergency, I end up being directed to a voicemail with a man's voice, which just tells me to redial the same hotline number I just called. Grand Homes is unorganized and not helpful. My friends who visit me have been posting my issues on their social media platforms (not me). I will not be recommending Grand Homes to anyone.
Wylie, on Jun 02, 2023
[name removed] is great. He communicates with you on any matter and he periodically checks in with us on a regular basis to see how things are going.
Wylie, on Jun 18, 2023
My experience with Grand Homes was nothing short of exceptional. From the moment I met my sales rep, [name removed], I knew I was in good hands. His infectious personality and unwavering honesty made the entire home building adventure enjoyable. Despite my wife's pickiness and refusal to settle, [name removed] never gave up on building us the perfect home. He went above and beyond to ensure that her every desire was met. But it didn't stop there. Our customer service warranty rep, [name removed], proved to be a true advocate for us throughout the entire warranty period. He promptly addressed every issue we noticed, making sure that everything was fixed to our satisfaction. [name removed]'s commitment to our happiness was evident from day one, as he consistently followed up with us and personally ensured that the necessary crews were dispatched to rectify any problems. He even went as far as reaching out to me during freezing weather, providing invaluable advice to protect our pipes, and took the time to walk me through the intricacies of the sprinkler controller system on multiple occasions. Whenever a concern arose or I noticed something amiss, [name removed] was at our doorstep within 24 hours. His dedication and responsiveness were truly remarkable, giving us peace of mind throughout the entire process. I must also commend our builder manager, [name removed], for his outstanding work. He was a true professional who took great pride in his job. [name removed] ensured that every aspect of the construction was completed to the highest standards, and if anything fell short, he held the crews accountable and made sure it was redone correctly. Thanks to [name removed] and [name removed]'s relentless hard work, we miraculously met our loan deadline and secured an interest rate that seemed impossible given the challenges posed by the COVID-19 pandemic and supply chain shortages. In summary, my experience with Grand Homes was a testament to the exemplary individuals who made it all possible. Their dedication, expertise, and genuine care for their customers were unparalleled. Thanks to their unwavering commitment, my wife and I now have a dream home that exceeds our expectations. Grand Homes truly stands out as a company that goes above and beyond to deliver an exceptional customer experience.
Wylie, TX, on Jan 11, 2024
The builder [name removed] was amazing to work with. He very understanding.
Wylie, on May 16, 2023
[name removed] has been super supportive throughout. He checks in with us regularly and is prompt in responding to any issues / complaints.
Wylie, TX, on Dec 01, 2023
I dont have any dislikes. [name removed] was always helpful, patient, and thorough. He saw us through the first hand shake when we walked into the last hug when we got our keys. [name removed] and his team were efficient and kept a very high bar that was consistently met and exceeded. We are truly lucky to have worked w/ these men
Wylie, on Apr 11, 2023
I like the flow and openness of the design space. I also like the kitchen counter top and the granite island.
Wylie, on May 07, 2023
I liked [name removed] very respectful and responsible
Wylie, TX, on Oct 31, 2023
If I could give 100 ?? I would.. building a home is stressful no matter who the builder is however I’m glad I made the choice to build with Grand Homes. My experience turned out to be phenomenal it started off with the sale rep Comeran and [name removed] they were awesome always available even on their off days and never made me feel like I was bothering them. Excellent customer service and our builder [name removed] I can’t explain enough goodness about him and everyone else who was involved in the sales process they went above and beyond for few things that they were not supposed to cover. On our last walk I met [name removed] their production manager who Magnified in excellent customer service through explanation of everything it acquires.. over all Great experience!! I could Not be happier!! Thank you everyone involved!!!
Wylie, on Mar 01, 2023
I love how [name removed] immediately came to the house when we had a leak. He called the workers and made everything right a day before Christmas
Wylie, on Mar 17, 2023
Overall experience with [name removed] Homes are mostly positive. Especially, after sales warranty support has been awesome. [name removed] who are in charge of the warranty are nothing short of amazing. He took care of every single concern with priority. Only thing, we didn't like was the lack of communication with proper closing date for the house that put us into some difficult situation at that time, this would not cloud my judgement of all the positive experiences we've had with the [name removed] Homes. However, after closing, we've got the best possible service. Again mentioning [name removed] from [name removed] Homes who have been amazing resolving issues that we had in the past 11 months.
Wylie, TX, on Sep 06, 2023
We really enjoyed the process, except that part that we had to interact with [name removed]. What an utter disappointment that we had to ever interact with her, we so much as thought about cancelling the whole deal just because of her.
Wylie, on Feb 06, 2023
There are lot of things I am finding within couple months. [name removed] is trying his best to take care of things but things are unresolved. Also just couple of things to call out. Lots of joints in the house showing cracks as the feelings (caulking) is not proper. Attic Door doesnt seal properly and also compression needs to be changed as the repairman called it out when he came to work on Attic door and 5 months later he hasnt returned. Missing Door between Laundry and hallway. powder bath door doesnt close. floor has still paint dots lot of places which wasnt cleaned thoroughly. Yard has sprinkler pipe showing around the foundation which supposed to be buried so the pipe wont be damaged during [name removed] mow or any other yard work. The neighbour house was still under construction so that side of yard and fence had all the concrete all over them and need to be fixed. The front side of Yard where city asked to fixed the walkway there is hole in yard missing Soil and grass. These are only some I could remember and keep track of during this review. Please let me know who from corporate i should hear to resolve the customer satisfaction. Thank you.
Wylie, on Mar 08, 2023
I like customer service before and end of closing. I purchased two homes and recommend my buyers as a real estate broker
Wylie, TX, on Jul 21, 2023
I like everything int house. [name removed] very professional and on the date he give me the house was going to be ready. It was truly ready. I will recommend Grand Home to My friends and family.Grand Home.
Wylie, TX, on Jul 09, 2023
I am a first tume house buyer. My experience with grand homes was very memorable. From the day i signed for the contract till the closing, grand homes team was there to help me and answer all the questions i had step by step. I am happy with over all buying home proces. Thankss
Wylie, on Dec 31, 2022
liked the warranty and customer service, did not like the breakdown of A/C
Wylie, on Jan 03, 2023
Mr. [name removed] is very attentive and makes sure everything is taken care of.
Wylie, TX, on Jun 02, 2023
Our original sales agent left not long after we signed the contract and the sales agent assigned to help us ([name removed]) was completely unhelpful. After a super confusing pre-construction call, we weren’t even told work had started on the house. I had a friend drive by and learned the house was in the timber phase. This incompetence continued for the entire time. We reported things done incorrectly in the house, she never told the builder so he had no idea there was anything that needed correcting, including the wrong kitchen sink.
Wylie, on Dec 30, 2022
many areas are incomplete. As we moved in and settle, we noticed many areas where paint, broken cabinets, floor creaking sound. I think the management has to inspect the at every stage on the quality of the build.
Wylie, TX, on Mar 02, 2023
Cabinets are cheap material, uneven and warped. Improper cheap painting. We have white cabinets and you cans still see the red of the primer. The whole house was painted by DIY guys. Had to call my warranty guy to have several repairs retouched again. A/C unit had a loud noise and they came back to repair it and still waiting for sheet rock guys to come back to repair. You really get builders grade stuff for everything…as a matter of fact, one of the workers told me this exact thing, obviously I won’t mention who said to protect him from his job. The design team, the way the process was…was a horrible experience. We wanted to add several things and she said it’s too expensive just do it after you close. Never suggested things we could add and never knew you could add certain things. I would had much rather buy the house as a shell and we would have had renovations afterwards just like the lady at design suggested. (Surprise she even suggested it.)
Wylie, on Oct 22, 2022
I purchased two homes and am so happy as buyer and agent. I would recommend it to all my buyers. I am also happy with the services I have received after closing of my two home purchases.
Wylie, TX, on Jan 31, 2023
Like: Quality of home is exceptional. Dislike: The entire process was frustrating as there was a lack communication from GrandHomes. No one would answer questions in a timely manner, or answer us at all in some cases. Many things were not communicated until we reached out and chased various people down. The [name removed] [name removed] appointment was disappointing because the designer did not have things put together. For example, if we would ask any specific questions about certain designs or customization, it would take them quite some time to find the paper with that information. Firstly, in order to make the process more efficient, the customizations should have bee electronically available during the appointment (such as on an iPad) and emailed to the clients prior to the appointment. This way, the clients would have had a better idea of what potential customizations were available and the [name removed] [name removed] representative would not need to take an extremely long time looking for information and writing selections down on various papers. Plus, we were not given all of the options for customizations during the design appointment. Builder and sales rep did not communicate correct information regarding one of the customizations we opted for, which was the covered patio.
Wylie, on Sep 08, 2021
inspections with vendors needs to stringent there were small small items that were either missing leaking missing cosmetic part or job left unfinished, require more detail quality work.
Wylie, on Oct 10, 2022
Warranty service is 10 out 10 all the way. There's absolutely nothing negative I can say about the warranty service. [name removed] from the Warranty always exceeds our expectations whenever it comes to any issues we come across.
Wylie, TX, on Nov 06, 2022
[name removed] was an awesome sales agent. She was accommodating and personable.[name removed] from the [name removed] [name removed] was so nice and she really helped us paint a picture of the home we want to see.My Builder [name removed] was very responsive and knowledgeable. He provided so many insights on what we need to make our home what we want it to be. He went above and beyond to do what is in the contract. [name removed] the warranty guy was very helpful. My main dislike is the [name removed] [name removed] [name removed] guy. I was the one who reached out to him to start the loan. After sending him my requirements, he ghosted me for months. Only to email me one time to say he is having a hard time getting a loan for me. It was such a nightmare. I could have looked for other lenders and have time to shop around but him not upfront and he left us hanging. We almost lost the house because of his irresponsibility and his lack of caring for the homeowner since he will not make money. [name removed] [name removed] should have a better loans person.
Wylie, on Aug 31, 2021
Responsive employee [name removed]! Worked to fix an issue I had and went above and beyond to do so. This is the service I’ve come to expect from [name removed]!
Wylie, on Sep 18, 2022
[name removed] is a great guy. He takes care of things.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Wylie, Tx, on Dec 18, 2024
Purchase process was very frustrating trying to negotiate with President. [name removed] did an amazing job trying to mediate but would not recommend someone else going through that. Home building process was a bit of a disaster. Thank goodness I did a 4 phase inspection to catch all the issues that went on with the building of our home. The structural build was so bad with all the shimming and poor quality control that I had to pay for a structural engineer to come in to thoroughly review the frame job. The home closed in mid-November. We signed the contract late-Jan / early-Feb so it took almost 10 months to get to that point. During the buying process, we were told the home could be finished in 5 months so this took twice as long as that because of the poor project management of the home building. Even when we were trying to close and doing the final walk throughs, there were so many little things that we called out that were not fixed the first walkthrough that our time was wasted just for it be called out again on the second walkthrough. Even after moving in we found more issues that should have been addressed beforehand. Grand Home needs to have someone doing quality control before having the home buyer do it.
Wylie, Tx, on Nov 08, 2024
Our sales rep and assistant: [name removed] and [name removed] were phenomenal! Additionally, I would like to mention our building [name removed] went above and beyond to ensure we were happy with our final product and he was just overall an experienced builder to work with. He also promptly addressed any issues we came across. A huge thanks to the entire team!
Wylie, Tx, on Oct 24, 2024
For your corporate benefit you always give shortest completion date but keep buyer hostage by constantly postponing the completion at your will. You are the worst builder.
Wylie, Tx, on Sep 28, 2024
It was an awesome experience and [name removed] helped us a lot, and made our process so smooth.
Wylie, Tx, on Aug 20, 2024
Cabinets - Horrible quality. Framework isn't aligned properly and it is not leveled. Electrical - We received a one way switch where it should have been a two way switch. For larger rooms that is ridiculous. Additionally, we received 15 amp in almost the whole house and we are having issues with flickering lights and breakers turning off when an iron or vacuum are plugged in. Design Studio - We did not receive stuff we explictly asked for. She just forgot to put those things in. Other things we asked for she said it wasn't possible such as high cabinets because the cieling is too low in the kitchen. This is 100% false and the builder confirmed we could have had high cabinets if the Designer allowed us to add them to the PSA. Hire people that know your plans so homeowners are not disserviced. [name removed], our builder - He was very good and took our concerns seriously. It felt like he was building his own home and did do everything he could to build the home well. He was pleasant, responsive, and a joy to work with.
Wylie, Tx, on Jun 20, 2024
I thoroughly enjoyed my entire experience, the process was very straightforward. The builder, [name removed], was very easy to contact and met every need and request we had. He was very skilled and professional, as well as very polite. [name removed], in sales, was absolutely amazing, he answered every questions we had for him, very knowledgeable about what he does and pleasant to work with. Overall, our experience with this company could not be beat. Everyone we worked with did an excellent job.
Wylie, Tx, on Apr 13, 2024
I dislike the initial contract, because you are not allowed to change anything, esp. when you don't have experience building a home. They are not linear at all.
Wylie, TX, on Jan 19, 2024
I've had a series of disappointing experiences with Grand Homes. The product quality is low, as evidenced by issues like the drawers in the master bathroom. During my design center visit, I felt hurried. I also felt pressured into giving a 10-point review because the representative watched me fill out her review. Since moving in, I'm dealing with ongoing heating problems; my downstairs furnace hasn't worked for two weeks, despite having been looked at by three technicians. I also noticed that the air filters weren't replaced before I moved in. In the master bathroom, the tiles are unevenly laid, leading to water spilling out during showers. My investment in an energy-saving package is undermined by a gap in the back door that lets in a draft, reducing energy efficiency. Additionally, the eight ethernet cables installed in the bedrooms are inoperable due to missing RJ-45 heads, necessary for router connections. (Ethernet cables were an upgrade.) My interactions with the Warranty department have been equally frustrating. When emailing them, I've been criticized for the way I structure my emails instead of getting help with urgent matters. Also, when I call the emergency hotline and confirm that my issue is a genuine emergency, I end up being directed to a voicemail with a man's voice, which just tells me to redial the same hotline number I just called. Grand Homes is unorganized and not helpful. My friends who visit me have been posting my issues on their social media platforms (not me). I will not be recommending Grand Homes to anyone.
Wylie, TX, on Jan 11, 2024
The builder [name removed] was amazing to work with. He very understanding.
Wylie, TX, on Dec 01, 2023
I dont have any dislikes. [name removed] was always helpful, patient, and thorough. He saw us through the first hand shake when we walked into the last hug when we got our keys. [name removed] and his team were efficient and kept a very high bar that was consistently met and exceeded. We are truly lucky to have worked w/ these men
Wylie, TX, on Oct 31, 2023
If I could give 100 ?? I would.. building a home is stressful no matter who the builder is however I’m glad I made the choice to build with Grand Homes. My experience turned out to be phenomenal it started off with the sale rep Comeran and [name removed] they were awesome always available even on their off days and never made me feel like I was bothering them. Excellent customer service and our builder [name removed] I can’t explain enough goodness about him and everyone else who was involved in the sales process they went above and beyond for few things that they were not supposed to cover. On our last walk I met [name removed] their production manager who Magnified in excellent customer service through explanation of everything it acquires.. over all Great experience!! I could Not be happier!! Thank you everyone involved!!!
Wylie, TX, on Sep 06, 2023
We really enjoyed the process, except that part that we had to interact with [name removed]. What an utter disappointment that we had to ever interact with her, we so much as thought about cancelling the whole deal just because of her.
Wylie, TX, on Jul 21, 2023
I like everything int house. [name removed] very professional and on the date he give me the house was going to be ready. It was truly ready. I will recommend Grand Home to My friends and family.Grand Home.
Wylie, TX, on Jul 09, 2023
I am a first tume house buyer. My experience with grand homes was very memorable. From the day i signed for the contract till the closing, grand homes team was there to help me and answer all the questions i had step by step. I am happy with over all buying home proces. Thankss
Wylie, TX, on Jun 02, 2023
Our original sales agent left not long after we signed the contract and the sales agent assigned to help us ([name removed]) was completely unhelpful. After a super confusing pre-construction call, we weren’t even told work had started on the house. I had a friend drive by and learned the house was in the timber phase. This incompetence continued for the entire time. We reported things done incorrectly in the house, she never told the builder so he had no idea there was anything that needed correcting, including the wrong kitchen sink.
Wylie, TX, on Mar 02, 2023
Cabinets are cheap material, uneven and warped. Improper cheap painting. We have white cabinets and you cans still see the red of the primer. The whole house was painted by DIY guys. Had to call my warranty guy to have several repairs retouched again. A/C unit had a loud noise and they came back to repair it and still waiting for sheet rock guys to come back to repair. You really get builders grade stuff for everything…as a matter of fact, one of the workers told me this exact thing, obviously I won’t mention who said to protect him from his job. The design team, the way the process was…was a horrible experience. We wanted to add several things and she said it’s too expensive just do it after you close. Never suggested things we could add and never knew you could add certain things. I would had much rather buy the house as a shell and we would have had renovations afterwards just like the lady at design suggested. (Surprise she even suggested it.)
Wylie, TX, on Jan 31, 2023
Like: Quality of home is exceptional. Dislike: The entire process was frustrating as there was a lack communication from GrandHomes. No one would answer questions in a timely manner, or answer us at all in some cases. Many things were not communicated until we reached out and chased various people down. The [name removed] [name removed] appointment was disappointing because the designer did not have things put together. For example, if we would ask any specific questions about certain designs or customization, it would take them quite some time to find the paper with that information. Firstly, in order to make the process more efficient, the customizations should have bee electronically available during the appointment (such as on an iPad) and emailed to the clients prior to the appointment. This way, the clients would have had a better idea of what potential customizations were available and the [name removed] [name removed] representative would not need to take an extremely long time looking for information and writing selections down on various papers. Plus, we were not given all of the options for customizations during the design appointment. Builder and sales rep did not communicate correct information regarding one of the customizations we opted for, which was the covered patio.
Wylie, TX, on Nov 06, 2022
[name removed] was an awesome sales agent. She was accommodating and personable.[name removed] from the [name removed] [name removed] was so nice and she really helped us paint a picture of the home we want to see.My Builder [name removed] was very responsive and knowledgeable. He provided so many insights on what we need to make our home what we want it to be. He went above and beyond to do what is in the contract. [name removed] the warranty guy was very helpful. My main dislike is the [name removed] [name removed] [name removed] guy. I was the one who reached out to him to start the loan. After sending him my requirements, he ghosted me for months. Only to email me one time to say he is having a hard time getting a loan for me. It was such a nightmare. I could have looked for other lenders and have time to shop around but him not upfront and he left us hanging. We almost lost the house because of his irresponsibility and his lack of caring for the homeowner since he will not make money. [name removed] [name removed] should have a better loans person.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Wylie, on May 30, 2024
We’ve put in a couple of requests over a month plus and are yet to get the issues rectified.
Wylie, on Mar 27, 2024
[name removed] always, ALWAYS responds. Regardless of time or day. Ive never had to wonder if questions or issues would be addressed with him. Theyre handled immediately and swiftly, further, as a first time home owner i never feel stupid for asking questions because [name removed] is very approachable and willing to help. I appreciate him as a professional as well as a person.
Wylie, on Jan 22, 2024
Warranty service has been great. [name removed] from grand homes have been very helpful.
Wylie, on Oct 18, 2023
I like the fact that [name removed] is always there when we needed help with our new home.
Wylie, on Jun 05, 2023
I am most dissatisfied with my lawn and backyard. Now I have to spend money to fix that
Wylie, on Jun 02, 2023
[name removed] is great. He communicates with you on any matter and he periodically checks in with us on a regular basis to see how things are going.
Wylie, on May 16, 2023
[name removed] has been super supportive throughout. He checks in with us regularly and is prompt in responding to any issues / complaints.
Wylie, on May 07, 2023
I liked [name removed] very respectful and responsible
Wylie, on Mar 01, 2023
I love how [name removed] immediately came to the house when we had a leak. He called the workers and made everything right a day before Christmas
Wylie, on Feb 06, 2023
There are lot of things I am finding within couple months. [name removed] is trying his best to take care of things but things are unresolved. Also just couple of things to call out. Lots of joints in the house showing cracks as the feelings (caulking) is not proper. Attic Door doesnt seal properly and also compression needs to be changed as the repairman called it out when he came to work on Attic door and 5 months later he hasnt returned. Missing Door between Laundry and hallway. powder bath door doesnt close. floor has still paint dots lot of places which wasnt cleaned thoroughly. Yard has sprinkler pipe showing around the foundation which supposed to be buried so the pipe wont be damaged during [name removed] mow or any other yard work. The neighbour house was still under construction so that side of yard and fence had all the concrete all over them and need to be fixed. The front side of Yard where city asked to fixed the walkway there is hole in yard missing Soil and grass. These are only some I could remember and keep track of during this review. Please let me know who from corporate i should hear to resolve the customer satisfaction. Thank you.
Wylie, on Jan 03, 2023
Mr. [name removed] is very attentive and makes sure everything is taken care of.
Wylie, on Dec 30, 2022
many areas are incomplete. As we moved in and settle, we noticed many areas where paint, broken cabinets, floor creaking sound. I think the management has to inspect the at every stage on the quality of the build.
Wylie, on Oct 22, 2022
I purchased two homes and am so happy as buyer and agent. I would recommend it to all my buyers. I am also happy with the services I have received after closing of my two home purchases.
Wylie, on Oct 10, 2022
Warranty service is 10 out 10 all the way. There's absolutely nothing negative I can say about the warranty service. [name removed] from the Warranty always exceeds our expectations whenever it comes to any issues we come across.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Wylie, on Aug 27, 2024
[name removed], [name removed], and [name removed] have been amazing. That being said, We gave [name removed] a list of discrepancies to fix prior to closing. This list came from a 3rd party inspector that I hired myself. Nothing on the list was done. To include what led to an AC leak that created drywall damage to my sons room in the wall and ceiling . [name removed] has done all he can to help, but the quality of work leaves much to be desired. We were constantly reminded of the builders bonus to finish early and blindly trusted the all was handled. The product we received fell well short of the value inferred in our investment. There will be another inspection, and another list, prior to the one year closing.
Wylie, on Mar 18, 2024
I love the customer service , [name removed] is one of the best person for the job , he’s always there for you when you need to ask a question of fix anything that goes wrong wit the house.
Wylie, on Feb 28, 2024
I dislike that it has taken almost 8 months to have our caninets repainted once the paint started peeling off. I like the fact that [name removed] is very responsive and definitely does what he can for us when we discover issues with the house.
Wylie, on Nov 01, 2023
The build quality is great and the warranty / after sales service is exceptional
Wylie, on Oct 22, 2023
They explained all the details through every step of the process.
Wylie, on Sep 05, 2023
Grand homes well known for design, authentic architecture, variety of options, elegance and energy efficiency. Dislike and fear of new home with lots of fleas, cockroaches and bugs
Wylie, on Sep 03, 2023
The Details what contractor needed to pay attentions wasn't provided from the beginning. The last contractor who took over tried his best to cover everything. But still so many things didnt get corrected. And Warranty guy keeps saying too busy to take care of things. Its just disaster to keep following up with everyone when paying so much more than other builders.
Wylie, on Jul 29, 2023
I love our guarantee guy [name removed]. He responds to our requests right away and he checks in on us consistently.
Wylie, on Jun 23, 2023
The support that was provided by [name removed] during the first year after we moved in has been excellent. He has addressed all of the queries and maintenance request in a professional & timely manner.
Wylie, on Jun 18, 2023
My experience with Grand Homes was nothing short of exceptional. From the moment I met my sales rep, [name removed], I knew I was in good hands. His infectious personality and unwavering honesty made the entire home building adventure enjoyable. Despite my wife's pickiness and refusal to settle, [name removed] never gave up on building us the perfect home. He went above and beyond to ensure that her every desire was met. But it didn't stop there. Our customer service warranty rep, [name removed], proved to be a true advocate for us throughout the entire warranty period. He promptly addressed every issue we noticed, making sure that everything was fixed to our satisfaction. [name removed]'s commitment to our happiness was evident from day one, as he consistently followed up with us and personally ensured that the necessary crews were dispatched to rectify any problems. He even went as far as reaching out to me during freezing weather, providing invaluable advice to protect our pipes, and took the time to walk me through the intricacies of the sprinkler controller system on multiple occasions. Whenever a concern arose or I noticed something amiss, [name removed] was at our doorstep within 24 hours. His dedication and responsiveness were truly remarkable, giving us peace of mind throughout the entire process. I must also commend our builder manager, [name removed], for his outstanding work. He was a true professional who took great pride in his job. [name removed] ensured that every aspect of the construction was completed to the highest standards, and if anything fell short, he held the crews accountable and made sure it was redone correctly. Thanks to [name removed] and [name removed]'s relentless hard work, we miraculously met our loan deadline and secured an interest rate that seemed impossible given the challenges posed by the COVID-19 pandemic and supply chain shortages. In summary, my experience with Grand Homes was a testament to the exemplary individuals who made it all possible. Their dedication, expertise, and genuine care for their customers were unparalleled. Thanks to their unwavering commitment, my wife and I now have a dream home that exceeds our expectations. Grand Homes truly stands out as a company that goes above and beyond to deliver an exceptional customer experience.
Wylie, on Apr 11, 2023
I like the flow and openness of the design space. I also like the kitchen counter top and the granite island.
Wylie, on Mar 17, 2023
Overall experience with [name removed] Homes are mostly positive. Especially, after sales warranty support has been awesome. [name removed] who are in charge of the warranty are nothing short of amazing. He took care of every single concern with priority. Only thing, we didn't like was the lack of communication with proper closing date for the house that put us into some difficult situation at that time, this would not cloud my judgement of all the positive experiences we've had with the [name removed] Homes. However, after closing, we've got the best possible service. Again mentioning [name removed] from [name removed] Homes who have been amazing resolving issues that we had in the past 11 months.
Wylie, on Mar 08, 2023
I like customer service before and end of closing. I purchased two homes and recommend my buyers as a real estate broker
Wylie, on Dec 31, 2022
liked the warranty and customer service, did not like the breakdown of A/C
Wylie, on Sep 08, 2021
inspections with vendors needs to stringent there were small small items that were either missing leaking missing cosmetic part or job left unfinished, require more detail quality work.