Top Homebuilder Ratings & Reviews

Grand Homes

Dominion Of Pleasant Valley

85 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.5
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.0

Home Personalization Experience

4.3

Construction Experience

4.2

Customer Care Experience

4.3

Home Readiness

4.0

Installation & Workmanship

4.4
Dominion of Pleasant Valley 2

Community Profile

Dominion of Pleasant Valley

Welcome to Wylie's newest master planned community at the Dominion of Pleasant Valley. This 292-acre neighborhood includes an amenity center with a swimming pool, parks, playgrounds and 3 miles of meandering hike & bike trails. 97 acres of land is dedicated to parks, trails and open space to preserve its trees and trails that connect to Muddy Creek Preserve. This family friendly community is located in both Collin and Dallas County and between two equally impressive school districts Wylie ISD and Garland ISD.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Wylie, on Dec 31, 2022

None

5.0
Verified Homeowner
Wylie, TX, on Jan 31, 2023

Like: Quality of home is exceptional. Dislike: The entire process was frustrating as there was a lack communication from GrandHomes. No one would answer questions in a timely manner, or answer us at all in some cases. Many things were not communicated until we reached out and chased various people down. The [name removed] [name removed] appointment was disappointing because the designer did not have things put together. For example, if we would ask any specific questions about certain designs or customization, it would take them quite some time to find the paper with that information. Firstly, in order to make the process more efficient, the customizations should have bee electronically available during the appointment (such as on an iPad) and emailed to the clients prior to the appointment. This way, the clients would have had a better idea of what potential customizations were available and the [name removed] [name removed] representative would not need to take an extremely long time looking for information and writing selections down on various papers. Plus, we were not given all of the options for customizations during the design appointment. Builder and sales rep did not communicate correct information regarding one of the customizations we opted for, which was the covered patio.

4.5
Verified Homeowner
Wylie, on Feb 06, 2023

There are lot of things I am finding within couple months. [name removed] is trying his best to take care of things but things are unresolved. Also just couple of things to call out. Lots of joints in the house showing cracks as the feelings (caulking) is not proper. Attic Door doesnt seal properly and also compression needs to be changed as the repairman called it out when he came to work on Attic door and 5 months later he hasnt returned. Missing Door between Laundry and hallway. powder bath door doesnt close. floor has still paint dots lot of places which wasnt cleaned thoroughly. Yard has sprinkler pipe showing around the foundation which supposed to be buried so the pipe wont be damaged during [name removed] mow or any other yard work. The neighbour house was still under construction so that side of yard and fence had all the concrete all over them and need to be fixed. The front side of Yard where city asked to fixed the walkway there is hole in yard missing Soil and grass. These are only some I could remember and keep track of during this review. Please let me know who from corporate i should hear to resolve the customer satisfaction. Thank you.

2.6
Verified Homeowner
Wylie, TX, on Nov 06, 2022

[name removed] was an awesome sales agent. She was accommodating and personable.[name removed] from the [name removed] [name removed] was so nice and she really helped us paint a picture of the home we want to see.My Builder [name removed] was very responsive and knowledgeable. He provided so many insights on what we need to make our home what we want it to be. He went above and beyond to do what is in the contract. [name removed] the warranty guy was very helpful. My main dislike is the [name removed] [name removed] [name removed] guy. I was the one who reached out to him to start the loan. After sending him my requirements, he ghosted me for months. Only to email me one time to say he is having a hard time getting a loan for me. It was such a nightmare. I could have looked for other lenders and have time to shop around but him not upfront and he left us hanging. We almost lost the house because of his irresponsibility and his lack of caring for the homeowner since he will not make money. [name removed] [name removed] should have a better loans person.

4.3
Verified Homeowner
Wylie, on Dec 31, 2022

liked the warranty and customer service, did not like the breakdown of A/C

5.0
Verified Homeowner
Wylie, on Feb 01, 2023

Cheap building materials used

2.2
Verified Homeowner
Wylie, on Jan 21, 2022

Good quality and fast for support.

5.0
Verified Homeowner
Wylie, TX, on Oct 06, 2022

After signing contract it took more than 3 months before broke ground. There were multiple delays on completion of the house due to supply issues.

4.5
Verified Homeowner
Wylie, on Jan 03, 2023

Mr. [name removed] is very attentive and makes sure everything is taken care of.

5.0
Verified Homeowner
Wylie, on Sep 30, 2021

The Highland team was responsive to all of our needs.

4.9
Verified Homeowner
Wylie, TX, on Apr 04, 2022

Liked my sales rep Phillip. Liked the design room experience although things are severely overpriced. Final.walk through was great and so far Jeff from warranty has been awesome.

4.9
Verified Homeowner
Wylie, on Dec 30, 2022

many areas are incomplete. As we moved in and settle, we noticed many areas where paint, broken cabinets, floor creaking sound. I think the management has to inspect the at every stage on the quality of the build.

3.4
Verified Homeowner
Wylie, on Sep 08, 2021

inspections with vendors needs to stringent there were small small items that were either missing leaking missing cosmetic part or job left unfinished, require more detail quality work.

3.2
Verified Homeowner
Wylie, TX, on Mar 31, 2022

We had 3 builders, one of which refused communication for over a month. We had 3 framers, over of which no called no showed for weeks, with no action from [name removed] Homes. This has also caused issues with the build quality. Our walls aren't straight. It is very apparent with the wood floors. We were given dozens of completion dates. The entire build took 507 days.

4.3
Verified Homeowner
Wylie, on Oct 22, 2022

I purchased two homes and am so happy as buyer and agent. I would recommend it to all my buyers. I am also happy with the services I have received after closing of my two home purchases.

5.0
Verified Homeowner
Wylie, on Aug 31, 2021

Responsive employee [name removed]! Worked to fix an issue I had and went above and beyond to do so. This is the service I’ve come to expect from [name removed]!

4.8
Verified Homeowner
Wylir, TX, on Feb 03, 2022

It took longer than we originally expected to complete our home

4.6
Verified Homeowner
Wylie, on Oct 10, 2022

Warranty service is 10 out 10 all the way. There's absolutely nothing negative I can say about the warranty service. [name removed] from the Warranty always exceeds our expectations whenever it comes to any issues we come across.

5.0
Verified Homeowner
Wylie, on Aug 18, 2021

The thing I like most is your commitment and responsiveness to warranty issue. The other is the elegance of the homes. What can be improved are larger closet sizes and inclusion of linen closets in your lake forest designs.

4.6
Verified Homeowner
Sachse, TX, on Dec 21, 2021

We were completely mistreated towards closing and there were a lot of work that were not done right. We closed October 29, and as of December 20, there's still work left to complete. There was no care about our experience and the only focus was to close so everyone can get their bonus and move on. I will NEVER recommend [name removed] Home. So disappointing. There's a lot of over promising and under deriving. The utter dismissals and disregard for us as customers is truly heart breaking.

0.7
Verified Homeowner
Wylie, on Sep 18, 2022

[name removed] is a great guy. He takes care of things.

5.0
Verified Homeowner
Wylie, on Aug 12, 2021

Only few minor issues with the home since I moved in and they were always quick to help fix it.

5.0
Verified Homeowner
Wylie, TX, on Oct 14, 2021

I should have got a realtor before committing. [name removed] center faults - missed items that didn't show until build. All builders have bad quality and communication. Final quality sub par. Defects all over.

2.5
Verified Homeowner
Wylie, on Jul 27, 2022

Excellent Service. [name removed] is doing a great job.

5.0
Verified Homeowner
Wylie, TX, on Jul 25, 2021

Salesperson misled us on purchase of our home and design center choices, multiple switches in builder with no continuity, lack of communication, delay in response and feedback regarding concerns of house

2.0
Verified Homeowner
Wylie, on Aug 11, 2021

Warranty service is not going well. The quality of the kitchen cabinets and accessories are not premium quality.

4.1
Verified Homeowner
Wylie, on Jun 26, 2022

Warranty people are not up to grand homes standard. But ur customer service is very good

5.0
Verified Homeowner
Wylie, TX, on Apr 07, 2021

My builder is the best. He is devoted and friendly. I will recommend GrandHome for my friend and my family to be the best of builder.

5.0
Verified Homeowner
Wylie, on May 29, 2021

Great service. House is well built. No problems so far.

4.5
Verified Homeowner
Wylie, on May 14, 2022

[name removed] has been very timely with his responses and always follows through on his commitment to warranty-related questions and concerns.

5.0
Verified Homeowner
Wylie`, TX, on Dec 16, 2020

Everything from beginning to the end was horrible except the sale agent [name removed] was did his best to sell the house.

2.0
Verified Homeowner
Wylie, on May 07, 2021

the staffs were so friendly and professional

4.9
Verified Homeowner
Wylir, on Apr 20, 2022

Loyalty everything [name removed] said he was done! Has been a professional and great to work with!

5.0
Verified Homeowner
Wylie, TX, on Dec 03, 2020

In the personal selections phase, my my consultant did not make me aware of all of the options that were available to me when designing my home. Had a not been for the fact that I have been through this process once before on a different bill with [name removed] Homes the things that I do have in my home right now would not have been included. I even had to remind her when we were done that she did not walk through the choices in the bathroom with me or anything related to fixtures. She was just going to choose what she thought was best for me I guess based on her past experience without even consulting me. I raise this point to her and we didn’t go back and she walked me through the options for the bathroom but again headed not been through this process I would not of even known that that was something that I was supposed to be given the opportunity to select. In the construction phase I was disappointed that I had several building supervisors which prolonged the build process and resulted in numerous construction issues. I had to come and check on the work EVERY WEEK, and I was always finding something. I felt like I was the PM much of the time. If it weren’t for my salesperson [name removed], who went to bat for me many many times to get things right(not his job) this process would have been a complete nightmare. Based on my first experience with [name removed] I felt like I had top-notch supervisors who were concerned about the quality of work being done in my home. This go round however the quality of building supervisor was haphazard and for me it didn’t turn around until the very end with my final building supervisor. I believe that [name removed] should strive to provide a more consistent build experience for all the homeowners

4.2
Verified Homeowner
Wylie, on Apr 16, 2021

Dealing with the 3 builders on my home and the issues they did not properly convey.

4.7
Verified Homeowner
Sachse, on Apr 02, 2022

Warranty service/customer care is very prompt to respond and resolve the issue.

5.0
Verified Homeowner
Wylie, TX, on Nov 30, 2020

could not get white or buff color bricks to choose from the inventory provided.

5.0
Verified Homeowner
Wylie, on Mar 09, 2021

*Value for money and *Quality and durability of building material your are using in our house.

5.0
Verified Homeowner
Wylie, on Mar 27, 2022

Fast responses. Quality work.

5.0
Verified Homeowner
Wylie, TX, on Nov 24, 2020

Communication is an area where there is opportunity. My very last builder [name removed] is an effective communicator, returns calls in a timely manner and his example should be emulated across the company. [name removed] was exceptional through out the process. Even when things were not going well with the prior builders she showed empathy and helped us go through the finish line.

4.6
Verified Homeowner
Wylie, on Jan 26, 2021

Poor communication, multiple builders and issue with the stone work.

3.7
Verified Homeowner
Wylie, on Jan 28, 2022

I like the prompt response to my complaints

5.0
Verified Homeowner
Wylie, TX, on Nov 08, 2020

I like the way it came out. During the pandemic, the construction was impacted and delayed the move in date but this somewhat understandable.

4.8
Verified Homeowner
Garland, on Jan 24, 2021

The quality of the workmanship and attention to detail is lacking. Second, we have the same exact model of our house one the side and backside of our home. The brick that was chose by the other home is almost the same. There needs to be rules on building the same exact floor plan clustered up to one another. I wouldn’t of build here if we thought [name removed] would be uncaring about these facts.

3.4
Verified Homeowner
Wylie, on Jan 20, 2022

Prompt attention to my requests.

5.0
Verified Homeowner
Wylie, on Jan 14, 2021

I love how if I need an answer to anything, I can get it right away. Love the customer service.

5.0
Verified Homeowner
Wylie, TX, on Oct 19, 2020

We were not communicated with. We were ignored. We were lied to. We did not have the "Grand" experience. Overall, we are not satisfied with the building / buying process.

3.5
Verified Homeowner
Wylie, on Dec 28, 2021

[name removed] Have been great to work with, he answer all our questions and respond back to us when we needed help. I would recommend [name removed] to anybody! And [name removed], the Builder, is also great to work with . Anytime I have problems I reach out to these two and they were quick to respond to our needs.

5.0
Verified Homeowner
Wylie, TX, on Oct 07, 2020

We love our [name removed] Home. [name removed] (our Project Manager) and [name removed] (Sales) were great!

5.0
Verified Homeowner
Wylie, on Dec 26, 2020

[name removed] is Awsome in taking care of issue for the one year warranty. Quality if the material for the home need to be improved

4.4
Verified Homeowner
Wylie, on Dec 02, 2021

In general, I think [name removed] home has good warranty and customer service.

5.0
Verified Homeowner
Garland, TX, on Apr 18, 2020

The awesome work of [name removed] with Warranty. He's done a great job especially since things went less than smoothly during the entire process, but we are being well cared for with him as needs have arose. Thanks to [name removed]!

3.1
Verified Homeowner
Wylie, on Nov 18, 2020

The land scaping The wall finish Quality of the windows Kitchen cabinet doors a/c distribution Stove top quality

3.3
Verified Homeowner
Wylie, on Aug 05, 2021

[name removed] has been amazing, taking care of all my issues on time, very res

5.0
Verified Homeowner
Garland, TX, on Apr 17, 2020

Nothing in particular stood out as we encountered a multitude of issues throughout that we thought were over the top.

4.5
Verified Homeowner
Wylie, on Oct 08, 2020

There were a few headaches throughout the build process. Wrong countertops initially installed, lights no in straight line, etc. Most items were eventually resolved. We still have issues with clanking noise coming from bathroom vents after a few attempts to fix. Still not satisfied with this problem as we have never experienced this in previous homes from different builders. Warranty representative has been very nice and willing to help.

4.2
Verified Homeowner
Wylie, on Jun 17, 2021

[name removed] has been extremely communicative, courteous, timely, and helpful with all of our warranty needs.

5.0
Verified Homeowner
Wylie, TX, on Apr 03, 2020

The ability to go to the design center prior to the appointment.

3.4
Verified Homeowner
Wy;ie, on Jul 18, 2020

1st sales person gave us wrong info. Had 3 diff builders. Lots of mess ups. Won’t fix the wood flooring- sub par quality

3.1
Verified Homeowner
Wylie, on May 28, 2021

Like: Jeff’s attention to getting the warranty items fixed Dislike: workmanship not always Grand Standard

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Wylie, TX, on Jan 31, 2023

Like: Quality of home is exceptional. Dislike: The entire process was frustrating as there was a lack communication from GrandHomes. No one would answer questions in a timely manner, or answer us at all in some cases. Many things were not communicated until we reached out and chased various people down. The [name removed] [name removed] appointment was disappointing because the designer did not have things put together. For example, if we would ask any specific questions about certain designs or customization, it would take them quite some time to find the paper with that information. Firstly, in order to make the process more efficient, the customizations should have bee electronically available during the appointment (such as on an iPad) and emailed to the clients prior to the appointment. This way, the clients would have had a better idea of what potential customizations were available and the [name removed] [name removed] representative would not need to take an extremely long time looking for information and writing selections down on various papers. Plus, we were not given all of the options for customizations during the design appointment. Builder and sales rep did not communicate correct information regarding one of the customizations we opted for, which was the covered patio.

4.5
Verified Homeowner
Wylie, TX, on Nov 06, 2022

[name removed] was an awesome sales agent. She was accommodating and personable.[name removed] from the [name removed] [name removed] was so nice and she really helped us paint a picture of the home we want to see.My Builder [name removed] was very responsive and knowledgeable. He provided so many insights on what we need to make our home what we want it to be. He went above and beyond to do what is in the contract. [name removed] the warranty guy was very helpful. My main dislike is the [name removed] [name removed] [name removed] guy. I was the one who reached out to him to start the loan. After sending him my requirements, he ghosted me for months. Only to email me one time to say he is having a hard time getting a loan for me. It was such a nightmare. I could have looked for other lenders and have time to shop around but him not upfront and he left us hanging. We almost lost the house because of his irresponsibility and his lack of caring for the homeowner since he will not make money. [name removed] [name removed] should have a better loans person.

4.3
Verified Homeowner
Wylie, TX, on Oct 06, 2022

After signing contract it took more than 3 months before broke ground. There were multiple delays on completion of the house due to supply issues.

4.5
Verified Homeowner
Wylie, TX, on Apr 04, 2022

Liked my sales rep Phillip. Liked the design room experience although things are severely overpriced. Final.walk through was great and so far Jeff from warranty has been awesome.

4.9
Verified Homeowner
Wylie, TX, on Mar 31, 2022

We had 3 builders, one of which refused communication for over a month. We had 3 framers, over of which no called no showed for weeks, with no action from [name removed] Homes. This has also caused issues with the build quality. Our walls aren't straight. It is very apparent with the wood floors. We were given dozens of completion dates. The entire build took 507 days.

4.3
Verified Homeowner
Wylir, TX, on Feb 03, 2022

It took longer than we originally expected to complete our home

4.6
Verified Homeowner
Sachse, TX, on Dec 21, 2021

We were completely mistreated towards closing and there were a lot of work that were not done right. We closed October 29, and as of December 20, there's still work left to complete. There was no care about our experience and the only focus was to close so everyone can get their bonus and move on. I will NEVER recommend [name removed] Home. So disappointing. There's a lot of over promising and under deriving. The utter dismissals and disregard for us as customers is truly heart breaking.

0.7
Verified Homeowner
Wylie, TX, on Oct 14, 2021

I should have got a realtor before committing. [name removed] center faults - missed items that didn't show until build. All builders have bad quality and communication. Final quality sub par. Defects all over.

2.5
Verified Homeowner
Wylie, TX, on Jul 25, 2021

Salesperson misled us on purchase of our home and design center choices, multiple switches in builder with no continuity, lack of communication, delay in response and feedback regarding concerns of house

2.0
Verified Homeowner
Wylie, TX, on Apr 07, 2021

My builder is the best. He is devoted and friendly. I will recommend GrandHome for my friend and my family to be the best of builder.

5.0
Verified Homeowner
Wylie`, TX, on Dec 16, 2020

Everything from beginning to the end was horrible except the sale agent [name removed] was did his best to sell the house.

2.0
Verified Homeowner
Wylie, TX, on Dec 03, 2020

In the personal selections phase, my my consultant did not make me aware of all of the options that were available to me when designing my home. Had a not been for the fact that I have been through this process once before on a different bill with [name removed] Homes the things that I do have in my home right now would not have been included. I even had to remind her when we were done that she did not walk through the choices in the bathroom with me or anything related to fixtures. She was just going to choose what she thought was best for me I guess based on her past experience without even consulting me. I raise this point to her and we didn’t go back and she walked me through the options for the bathroom but again headed not been through this process I would not of even known that that was something that I was supposed to be given the opportunity to select. In the construction phase I was disappointed that I had several building supervisors which prolonged the build process and resulted in numerous construction issues. I had to come and check on the work EVERY WEEK, and I was always finding something. I felt like I was the PM much of the time. If it weren’t for my salesperson [name removed], who went to bat for me many many times to get things right(not his job) this process would have been a complete nightmare. Based on my first experience with [name removed] I felt like I had top-notch supervisors who were concerned about the quality of work being done in my home. This go round however the quality of building supervisor was haphazard and for me it didn’t turn around until the very end with my final building supervisor. I believe that [name removed] should strive to provide a more consistent build experience for all the homeowners

4.2
Verified Homeowner
Wylie, TX, on Nov 30, 2020

could not get white or buff color bricks to choose from the inventory provided.

5.0
Verified Homeowner
Wylie, TX, on Nov 24, 2020

Communication is an area where there is opportunity. My very last builder [name removed] is an effective communicator, returns calls in a timely manner and his example should be emulated across the company. [name removed] was exceptional through out the process. Even when things were not going well with the prior builders she showed empathy and helped us go through the finish line.

4.6
Verified Homeowner
Wylie, TX, on Nov 08, 2020

I like the way it came out. During the pandemic, the construction was impacted and delayed the move in date but this somewhat understandable.

4.8
Verified Homeowner
Wylie, TX, on Oct 19, 2020

We were not communicated with. We were ignored. We were lied to. We did not have the "Grand" experience. Overall, we are not satisfied with the building / buying process.

3.5
Verified Homeowner
Wylie, TX, on Oct 07, 2020

We love our [name removed] Home. [name removed] (our Project Manager) and [name removed] (Sales) were great!

5.0
Verified Homeowner
Garland, TX, on Apr 18, 2020

The awesome work of [name removed] with Warranty. He's done a great job especially since things went less than smoothly during the entire process, but we are being well cared for with him as needs have arose. Thanks to [name removed]!

3.1
Verified Homeowner
Garland, TX, on Apr 17, 2020

Nothing in particular stood out as we encountered a multitude of issues throughout that we thought were over the top.

4.5
Verified Homeowner
Wylie, TX, on Apr 03, 2020

The ability to go to the design center prior to the appointment.

3.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Wylie, on Feb 06, 2023

There are lot of things I am finding within couple months. [name removed] is trying his best to take care of things but things are unresolved. Also just couple of things to call out. Lots of joints in the house showing cracks as the feelings (caulking) is not proper. Attic Door doesnt seal properly and also compression needs to be changed as the repairman called it out when he came to work on Attic door and 5 months later he hasnt returned. Missing Door between Laundry and hallway. powder bath door doesnt close. floor has still paint dots lot of places which wasnt cleaned thoroughly. Yard has sprinkler pipe showing around the foundation which supposed to be buried so the pipe wont be damaged during [name removed] mow or any other yard work. The neighbour house was still under construction so that side of yard and fence had all the concrete all over them and need to be fixed. The front side of Yard where city asked to fixed the walkway there is hole in yard missing Soil and grass. These are only some I could remember and keep track of during this review. Please let me know who from corporate i should hear to resolve the customer satisfaction. Thank you.

2.6
Verified Homeowner
Wylie, on Feb 01, 2023

Cheap building materials used

2.2
Verified Homeowner
Wylie, on Jan 03, 2023

Mr. [name removed] is very attentive and makes sure everything is taken care of.

5.0
Verified Homeowner
Wylie, on Dec 30, 2022

many areas are incomplete. As we moved in and settle, we noticed many areas where paint, broken cabinets, floor creaking sound. I think the management has to inspect the at every stage on the quality of the build.

3.4
Verified Homeowner
Wylie, on Oct 22, 2022

I purchased two homes and am so happy as buyer and agent. I would recommend it to all my buyers. I am also happy with the services I have received after closing of my two home purchases.

5.0
Verified Homeowner
Wylie, on Oct 10, 2022

Warranty service is 10 out 10 all the way. There's absolutely nothing negative I can say about the warranty service. [name removed] from the Warranty always exceeds our expectations whenever it comes to any issues we come across.

5.0
Verified Homeowner
Wylie, on Sep 18, 2022

[name removed] is a great guy. He takes care of things.

5.0
Verified Homeowner
Wylie, on Jul 27, 2022

Excellent Service. [name removed] is doing a great job.

5.0
Verified Homeowner
Wylie, on Jun 26, 2022

Warranty people are not up to grand homes standard. But ur customer service is very good

5.0
Verified Homeowner
Wylie, on May 14, 2022

[name removed] has been very timely with his responses and always follows through on his commitment to warranty-related questions and concerns.

5.0
Verified Homeowner
Wylir, on Apr 20, 2022

Loyalty everything [name removed] said he was done! Has been a professional and great to work with!

5.0
Verified Homeowner
Sachse, on Apr 02, 2022

Warranty service/customer care is very prompt to respond and resolve the issue.

5.0
Verified Homeowner
Wylie, on Mar 27, 2022

Fast responses. Quality work.

5.0
Verified Homeowner
Wylie, on Jan 28, 2022

I like the prompt response to my complaints

5.0
Verified Homeowner
Wylie, on Jan 20, 2022

Prompt attention to my requests.

5.0
Verified Homeowner
Wylie, on Dec 28, 2021

[name removed] Have been great to work with, he answer all our questions and respond back to us when we needed help. I would recommend [name removed] to anybody! And [name removed], the Builder, is also great to work with . Anytime I have problems I reach out to these two and they were quick to respond to our needs.

5.0
Verified Homeowner
Wylie, on Dec 02, 2021

In general, I think [name removed] home has good warranty and customer service.

5.0
Verified Homeowner
Wylie, on Aug 05, 2021

[name removed] has been amazing, taking care of all my issues on time, very res

5.0
Verified Homeowner
Wylie, on Jun 17, 2021

[name removed] has been extremely communicative, courteous, timely, and helpful with all of our warranty needs.

5.0
Verified Homeowner
Wylie, on May 28, 2021

Like: Jeff’s attention to getting the warranty items fixed Dislike: workmanship not always Grand Standard

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Wylie, on Dec 31, 2022

None

5.0
Verified Homeowner
Wylie, on Dec 31, 2022

liked the warranty and customer service, did not like the breakdown of A/C

5.0
Verified Homeowner
Wylie, on Jan 21, 2022

Good quality and fast for support.

5.0
Verified Homeowner
Wylie, on Sep 30, 2021

The Highland team was responsive to all of our needs.

4.9
Verified Homeowner
Wylie, on Sep 08, 2021

inspections with vendors needs to stringent there were small small items that were either missing leaking missing cosmetic part or job left unfinished, require more detail quality work.

3.2
Verified Homeowner
Wylie, on Aug 31, 2021

Responsive employee [name removed]! Worked to fix an issue I had and went above and beyond to do so. This is the service I’ve come to expect from [name removed]!

4.8
Verified Homeowner
Wylie, on Aug 18, 2021

The thing I like most is your commitment and responsiveness to warranty issue. The other is the elegance of the homes. What can be improved are larger closet sizes and inclusion of linen closets in your lake forest designs.

4.6
Verified Homeowner
Wylie, on Aug 12, 2021

Only few minor issues with the home since I moved in and they were always quick to help fix it.

5.0
Verified Homeowner
Wylie, on Aug 11, 2021

Warranty service is not going well. The quality of the kitchen cabinets and accessories are not premium quality.

4.1
Verified Homeowner
Wylie, on May 29, 2021

Great service. House is well built. No problems so far.

4.5
Verified Homeowner
Wylie, on May 07, 2021

the staffs were so friendly and professional

4.9
Verified Homeowner
Wylie, on Apr 16, 2021

Dealing with the 3 builders on my home and the issues they did not properly convey.

4.7
Verified Homeowner
Wylie, on Mar 09, 2021

*Value for money and *Quality and durability of building material your are using in our house.

5.0
Verified Homeowner
Wylie, on Jan 26, 2021

Poor communication, multiple builders and issue with the stone work.

3.7
Verified Homeowner
Garland, on Jan 24, 2021

The quality of the workmanship and attention to detail is lacking. Second, we have the same exact model of our house one the side and backside of our home. The brick that was chose by the other home is almost the same. There needs to be rules on building the same exact floor plan clustered up to one another. I wouldn’t of build here if we thought [name removed] would be uncaring about these facts.

3.4
Verified Homeowner
Wylie, on Jan 14, 2021

I love how if I need an answer to anything, I can get it right away. Love the customer service.

5.0
Verified Homeowner
Wylie, on Dec 26, 2020

[name removed] is Awsome in taking care of issue for the one year warranty. Quality if the material for the home need to be improved

4.4
Verified Homeowner
Wylie, on Nov 18, 2020

The land scaping The wall finish Quality of the windows Kitchen cabinet doors a/c distribution Stove top quality

3.3
Verified Homeowner
Wylie, on Oct 08, 2020

There were a few headaches throughout the build process. Wrong countertops initially installed, lights no in straight line, etc. Most items were eventually resolved. We still have issues with clanking noise coming from bathroom vents after a few attempts to fix. Still not satisfied with this problem as we have never experienced this in previous homes from different builders. Warranty representative has been very nice and willing to help.

4.2
Verified Homeowner
Wy;ie, on Jul 18, 2020

1st sales person gave us wrong info. Had 3 diff builders. Lots of mess ups. Won’t fix the wood flooring- sub par quality

3.1
Verified Homeowner