Homebuilder Ratings & Reviews

Grand Homes

East

269 Homeowner Reviews
May 2025 - Nov 2026

Grand Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From East
Purchase Experience Testimonials from Real Homebuyers

Fate, TX, on Nov 11, 2026

We had a wonderful experience purchasing our new home with Grand Homes, from signing the contract all the way through move-in. A special thank you to [name removed], our sales agent, for his professionalism, patience, and outstanding customer service throughout the entire process. He was always helpful, responsive, and made sure we had the information we needed. I also want to recognize [name removed], our construction manager, for his dedication, attention to detail, and excellent communication. He was always willing to answer our questions, address our concerns, and make sure everything was taken care of before move-in. Buying a new home is a major investment, and having the right people guiding you makes a huge difference. Both [name removed] and [name removed] went above and beyond to make our experience smooth and enjoyable. Thank you, Grand Homes, [name removed], and [name removed], for helping us build our dream home! We truly appreciate your hard work and would highly recommend Grand Homes to anyone looking to purchase a new home.

5.0
Verified Homeowner
Rowlett, TX, on Oct 15, 2026

Everything was great, the builder [name removed] C. Was awesome throughout the whole process. Just during design and making choices like our pocket doors, we didn’t have a chance to see them in person and in the house we are not a fan but we paid for them so kept them for now

4.8
Verified Homeowner
Wylie, TX, on Oct 14, 2026

Communication

3.2
Verified Homeowner
Wylie, TX, on Sep 25, 2026

The sales Agent was fantastic. The staff is always responsive. The quality of the home is very low. I have lived in at least 5 homes across the US due to work relocations and this is by far the least satisfying experience. The elevation and the sales pitch caught my wife’s attention and we relied on the awards for quality and craftsmanship. It appears as if serious effort was made to use low grade materials to maximize profit. Bathroom and kitchen sinks scratch unprovoked; use of the kitchen backsplash tile on the bathroom floor! Cheap flooring in the name of water resistance! Doors seem to be low grade. Garage barely fits 2 vehicles! Bedrooms and closets are too small and tight. Door on one room opens into the already tight closet. Whoever designed this house needs help. We are spending a lot of money and time to make it functional.

3.8
Verified Homeowner
Wylie, TX, on Sep 22, 2026

I really enjoyed the overall purchase experience. The process from contract through closing and move-in was smooth and professional. I especially want to recognize [name removed], who was extremely helpful, kind, and hardworking throughout the entire process. I really appreciated the weekly pictures and updates, which kept me informed about the progress of my home. [name removed] made the experience much easier and more enjoyable.

4.6
Verified Homeowner
Fate, TX, on Aug 28, 2026

I enjoyed working with our builder [name removed]. He was awesome. Even when there were hiccups that were beyond reasonable control, he explained the situation and took ownership of things that were not in his sphere of influence. As far as dislikes, it was nothing that Grand Homes was directly responsible for.

4.6
Verified Homeowner
Wylie, TX, on Aug 21, 2026

My wife and I selected Grand Homes because [name removed] and [name removed] are the best of the best. Of all the other home builders we consulted, [name removed] and [name removed] were the most knowledgeable, most helpful, kindest, and most gracious sales professionals we've ever encountered. Both [name removed] and [name removed] took the time to explain everything and were available whenever we needed them. Time and time again they met our needs and went above and beyond to accommodate our requests. Even during the entire building process, they kept in constant contact with us to ensure our satisfaction and to give us updates. Honestly, [name removed] and [name removed] are the reason why we selected Grand Homes. They truly care about the customers they serve and the company they represent. My wife and I are willing to be a customer reference about our exceptional experience with Grand Homes -- and it starts and ends with [name removed] and [name removed]. We would also like to express our exceptional experience with [name removed] too. [name removed] is also amazing throughout our building process, and we want to recognize his superb work and communication. There is much more praise we can share about our experience, more than I can type here, so feel free to call me at 304.521.8793 ([name removed]) or my wife at 762.333.3751. Thank you!

5.0
Verified Homeowner
Fate, TX, on Aug 15, 2026

[name removed] and [name removed] were a huge help to me, I loved working with them.

5.0
Verified Homeowner
Fate, TX, on Jul 27, 2026

1. Realtor checking in on us and providing updates was only done three times from contract to closing. 2. Need to provide more pictures with different angles (upstairs & downstairs) of the home building progress for long distance clients. 3. Charging to remove an item that the client does not want in the home style they picked. For example, our home had two islands in the kitchen. We chose to remove one because having two would make the space so small and tight. We were charged for removing the second island which I think makes no sense at all. We are removing and not adding so why charge for removal. 4. Extremely poor drainage work done on the outside of the home and yard overall. Both sides of our home is constantly and extremely muddy and we are unable walk comfortably. When the water sprinkler goes off, it’s worse and I can’t even imagine what it is gonna be like when it rains. 5. After we closed on the home, we were told there was gonna be a visit one week after we moved in. It’s already over a month, no visit. 6. The homeowners association needs improvement big time. Residents have been waiting for close to eight months for pool access and nothing has been done. Also, their response time is very very poor. 7. We have a broken water sprinkler that gushes out water. It was reported and up until now, no one has follow up, no one showed up.

4.8
Verified Homeowner
Wylie, TX, on Jul 20, 2026

Very good experience

4.7
Verified Homeowner
Wylie, TX, on Jul 18, 2026

The choices we made and the construction crew making them come true. Also being kept in the loop from start to finish. Great job!!!

5.0
Verified Homeowner
Rockwall, TX, on Jun 29, 2026

CEO and Regional Manager were incompetent. Of the >7 homes we purchased over the last 20 years, this was the worst experience. We felt it was a bait and switch situation.

3.5
Verified Homeowner
Wylie, TX, on Jun 13, 2026

Not 100% finished touchups needed which is still going on but over all it was good

5.0
Verified Homeowner
Wylie, TX, on Jun 04, 2026

I really appreciated Mr Lawrence Scott, who took over from Steven and worked hard to correct some few issues. He indeed understand customer support/relationship. I really appreciate him. Mr Patrick is also another person that knows how to speak up for his customer. I appreciate him, too.

5.0
Verified Homeowner
Rowlett, TX, on May 22, 2026

Great communication throughout the process. Builder and managers provided great service

4.9
Verified Homeowner
Rockwall, TX, on May 14, 2026

Friendly Team that answered my questions quickly

5.0
Verified Homeowner
Wylie, TX, on May 09, 2026

I liked most things

5.0
Verified Homeowner
Wylie, TX, on May 05, 2026

Very easy financing process and great customer service from out builder Brandon and warranty rep chris.

4.3
Verified Homeowner
Fate, TX, on Apr 24, 2026

Changing sales reps as much as I did. Michael was awesome at Monterra.

5.0
Verified Homeowner
Wylie, TX, on Apr 03, 2026

The experience was great at the very beginning, especially before signing the agreement. After signing, some issues arose leading up to move-in. While many problems were eventually resolved, the post-contract phase could have been handled more smoothly. However, Jakob, the contractor responsible for my home, was incredibly helpful, supportive, and a pleasure to work with, he truly made the process easier.

4.6
Verified Homeowner