Homebuilder Ratings & Reviews

Grand Homes

East

279 Homeowner Reviews
Oct 2024 - Apr 2026

Grand Homes

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

East Communities Map

 

Community Satisfaction Ratings

Builder Profile

Grand Homes logo
Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
Request More Info
  Go to Builder Reviews page

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From East
Purchase Experience Testimonials from Real Homebuyers

Wylie, TX, on Apr 03, 2026

The experience was great at the very beginning, especially before signing the agreement. After signing, some issues arose leading up to move-in. While many problems were eventually resolved, the post-contract phase could have been handled more smoothly. However, [name removed], the contractor responsible for my home, was incredibly helpful, supportive, and a pleasure to work with, he truly made the process easier.

4.6
Verified Homeowner
Fate, TX, on Mar 26, 2026

The whole process was well planned by GH, and the communication with all invovled was very good. The quality and design of the house is better than any other of the seven builders I looked at in the Rockwall area before chosing GH to be our builder. [name removed] was my first contact after being directed to her by another GH sales person in another Rockwall GH location who knew immediately after visiting with me that I would want a lot in the Edgewater development. [name removed] has been eager to assist in any way, pleasant to work with, and very communicative as we have needed information. [name removed], the GH builder for our house, was helpful and attentive throughout the build. The one dislike we have is that with the push to get the house finished for the closing on the last day in January, [name removed] made some promises for after the closing to handle some cosmetic details that he did not follow through on. However, this will fade in our memory quickly when we move in this week and get to begin enjoying the wonderful house GH built for us in a lovely location.

4.9
Verified Homeowner
Fate, TX, on Mar 25, 2026

I appreciated how quickly the team moved to correct inspection issues.

4.8
Verified Homeowner
Rowlett, TX, on Mar 16, 2026

Like- Working with [name removed] (Sales Lead) and [name removed] (Construction Manager) made our experience well worth it. From the beginning, we had open and honest conversations about every inch in building a home. If an issue arose, we voiced our concerns and they professionally handled every situation with grace and honesty. Its the reason why we decided to pursue our home with Grand. From house tours, design studio, construction and post-sale, these 2 have been absolutely incredible to work with! Dislike- Design center felt like a rush, for a company this large there has to be a way to automate and digitalize the options. We did not know that the whole house (brick, electrical, exterior and interior) would all have to be selected in under 6 hours with no alloted changes. That just does not seem fair when making an almost million dollar decision. Grand Homes needs to simplify the process and either place design options online or add additional meetings. We also wish there were additional floorplans in this community as we were limited to just a few options that didn't completely fit our family needs.

4.9
Verified Homeowner
Rowlett, TX, on Mar 03, 2026

Grand Homes may look NICE, but there is some quality issues. Should have a better testing and quality checks before delivering the home to customers. Big issue with the house not being airtight and not deep cleaned on deliver. Could have better caulking through-out (looks sloppy). I like that the builder will try to work with me to fix the issues.

4.2
Verified Homeowner
Wylie, TX, on Jan 28, 2026

We enjoyed working with the design center to pick and choose and they were extremely gracious with us and flexible. We loved working with [name removed] and he made us feel apart of the Grand Homes Family!

4.9
Verified Homeowner
Fate, TX, on Jan 02, 2026

Overall, my experience was great from start to finish; especially the floorplans/designs offered as they were more to my liking than those offered by the many other builders i considered. I also appreciated the timely and positive communication. It is also important to recognize [name removed] for all her effort and ability to overcome the challenges i had with the previous contract i had with Grand Homes in another community where they did not want to honor the contract price. [name removed] did a great job turning that negative experience into a positive one. Overall, i am please with the build quality and finish of my new home. As for dislikes, the water supply lines and dryer 220v outlet in the laundry room were several inches above cabinet/counter height making it impossible to add cabinets/counter to the laundry room which seems like an oversight which is very frustrating. Also, the starter step on my staircase has a shorter run than the other steps which makes it awkward especially coming down the stairs.

4.7
Verified Homeowner
Plano, TX, on Dec 30, 2025

We truly appreciated how smooth and well-guided the entire process was. The staff was friendly, responsive, and always ready to answer our questions. The move-in experience was exciting and well-organized. If anything, the only challenge was waiting; we were just so eager to move into our new home! ??

5.0
Verified Homeowner
Rowlett, TX, on Dec 26, 2025

closing process needs to be improved, GH should arrange a session with customer during mid of the contract so they are aware of all the upcoming expenses. Also customers should be given realistic timelines(For me during contract signing build time was mentioned 8-9 months minumum so i was arraning money accoridingly my expected closing was @March 2026 but GH was able to complete the house in just 5 months which put a pressure on me to close without much support from GH. This is gap is communication, even GH communicate regular updates to customers about the progress it does not give them enough time to arrange money as people have plans. So suggestion is to give realistic closure timelines and stick to it. Thanks for understanding Happy new year

4.4
Verified Homeowner
Wylie, TX, on Dec 23, 2025

I like incentives very much, and less info about elevation and lot size and kitchen cabinets and coffee bar cabinets.

4.8
Verified Homeowner
Plano, TX, on Dec 04, 2025

Every one on team was very cooperative and responsive during the process.

5.0
Verified Homeowner
Rowlett, TX, on Nov 21, 2025

Normal new house build issues . Overall I love my home and everyone such as [name removed] , [name removed] , chance , [name removed] have been so helpful. Thank you

4.7
Verified Homeowner
Rowlett, TX, on Nov 18, 2025

I really love the construction manager [name removed], who worked on our home he was very informative super helpful throughout every phase of the house and kept our minds at peace.

5.0
Verified Homeowner
Wylie, TX, on Nov 09, 2025

Everyone from Sales to Finish were Great I would like to get 4 Hours each two days in Design center I would prefer American standard or Kholer Toilets as options.

5.0
Verified Homeowner
Plano, TX, on Nov 06, 2025

Ryan did an excellent job at the house.

5.0
Verified Homeowner
Wylie, TX, on Nov 01, 2025

We are impressed by the quality of the build and the purchase process has been very smooth.

4.8
Verified Homeowner
Plano, TX, on Oct 30, 2025

I like working with the builder Ryan and his team. They were communicative throughout the timeframe. It was very pleasant experience and I will definitely recommend my friends and family to be a part of grand homes family

5.0
Verified Homeowner
Rowlett, TX, on Oct 09, 2025

Quality construction was the most I liked.

4.5
Verified Homeowner
Wylie, TX, on Sep 26, 2025

I like the transparency and like how much time to build . Sales person is knowledgeable and worked hard to get custom changes approved and discussed quickly. Builder also walked us through all the home building phases from initial design till any issues post closing.

4.6
Verified Homeowner
Wylie, TX, on Aug 26, 2025

Like - Sales process Dislike - Quality, design center experience and post move in issues.

2.9
Verified Homeowner