Homebuilder Ratings & Reviews

Grand Homes

East

265 Homeowner Reviews
Jun 2024 - Dec 2025

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From East
Purchase Experience Testimonials from Real Homebuyers

Rowlett, TX, on Nov 21, 2025

Normal new house build issues . Overall I love my home and everyone such as [name removed] , [name removed] , chance , [name removed] have been so helpful. Thank you

4.7
Verified Homeowner
Rowlett, TX, on Nov 18, 2025

I really love the construction manager [name removed], who worked on our home he was very informative super helpful throughout every phase of the house and kept our minds at peace.

5.0
Verified Homeowner
Wylie, TX, on Nov 09, 2025

Everyone from Sales to Finish were Great I would like to get 4 Hours each two days in Design center I would prefer American standard or Kholer Toilets as options.

5.0
Verified Homeowner
Plano, TX, on Nov 06, 2025

Ryan did an excellent job at the house.

5.0
Verified Homeowner
Wylie, TX, on Nov 01, 2025

We are impressed by the quality of the build and the purchase process has been very smooth.

4.8
Verified Homeowner
Plano, TX, on Oct 30, 2025

I like working with the builder Ryan and his team. They were communicative throughout the timeframe. It was very pleasant experience and I will definitely recommend my friends and family to be a part of grand homes family

5.0
Verified Homeowner
Rowlett, TX, on Oct 09, 2025

Quality construction was the most I liked.

4.5
Verified Homeowner
Wylie, TX, on Sep 26, 2025

I like the transparency and like how much time to build . Sales person is knowledgeable and worked hard to get custom changes approved and discussed quickly. Builder also walked us through all the home building phases from initial design till any issues post closing.

4.6
Verified Homeowner
Wylie, TX, on Aug 26, 2025

Like - Sales process Dislike - Quality, design center experience and post move in issues.

2.9
Verified Homeowner
Rowlett, TX, on Aug 22, 2025

I would like to sincerely thank Grand Home builder for completing the new home for my family. Throughout the construction process, I was very impressed with the professionalism, dedication, and strong sense of responsibility of the team. The house was built not only to be solid and durable but also to bring warmth, comfort, and exactly what my family had envisioned. Every detail was carefully attended to, reflecting both skillful craftsmanship and heartfelt dedication. Thank you, Grand Home builder for turning our ideas into reality and giving us a dream home. I am very satisfied and will certainly recommend Grand Home builder services to friends and relatives in need.

5.0
Verified Homeowner
Wylie, TX, on Aug 22, 2025

None

5.0
Verified Homeowner
Fate, TX, on Aug 15, 2025

I loved the communication with [name removed] and [name removed]. Outstanding job!

5.0
Verified Homeowner
Rowlett, TX, on Aug 14, 2025

They working hard very good

4.9
Verified Homeowner
Rowlett, Tx, on Aug 01, 2025

Completion of punch list items prior to closing. Follow-up on multiple pre-close items still lingering two months after closing.

4.0
Verified Homeowner
Plano, Tx, on Jul 23, 2025

[name removed] is my build, he is great

5.0
Verified Homeowner
Rockwall, Tx, on Jul 11, 2025

Everyone associated with Grand Homes seemed very knowledgeable about all aspects of the process. Everyone was very professional, friendly and helpful.

5.0
Verified Homeowner
Rowlett, Tx, on Jul 08, 2025

I felt like our builder Rob was exceptional.

5.0
Verified Homeowner
Rockwall, Tx, on Jun 27, 2025

Attention to the buyer's needs, friendly service, great customer service.

5.0
Verified Homeowner
Rowlett, Tx, on Jun 23, 2025

What I didn’t like is the fact that they don’t advocate for their costumers. It feels as if they don’t care sometimes.

4.8
Verified Homeowner
Rowlett, Tx, on Jun 20, 2025

There was a strong lack of communication about specific contract questions, often up until the last moment, that isn't a pleasant experience when asking questions about closing etc. Additionally, there was an electric outlet that was exposed to water somehow on the outside which caused a breaker to trip, that wasn't ideal but not the end of the world.

4.6
Verified Homeowner