Homebuilder Ratings & Reviews

Grand Homes

East

243 Homeowner Reviews
Jun 2023 - Dec 2024

Grand Homes

Overall Satisfaction

4.2
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From East
Purchase Experience Testimonials from Real Homebuyers

Wylie, Tx, on Dec 18, 2024

Purchase process was very frustrating trying to negotiate with President. [name removed] did an amazing job trying to mediate but would not recommend someone else going through that. Home building process was a bit of a disaster. Thank goodness I did a 4 phase inspection to catch all the issues that went on with the building of our home. The structural build was so bad with all the shimming and poor quality control that I had to pay for a structural engineer to come in to thoroughly review the frame job. The home closed in mid-November. We signed the contract late-Jan / early-Feb so it took almost 10 months to get to that point. During the buying process, we were told the home could be finished in 5 months so this took twice as long as that because of the poor project management of the home building. Even when we were trying to close and doing the final walk throughs, there were so many little things that we called out that were not fixed the first walkthrough that our time was wasted just for it be called out again on the second walkthrough. Even after moving in we found more issues that should have been addressed beforehand. Grand Home needs to have someone doing quality control before having the home buyer do it.

3.6
Verified Homeowner
Rockwall, Tx, on Dec 13, 2024

One thing that I didn’t like was so many changes that with out my knowledge. Some of changes were annoying. I feel like the changes were meant to increase the amount of money to cover the losses. I actually purchased soft lights for exterior front door on top of the house. And they company (Grand homes) got me cheapest soft lights which was not even a fraction of what I paid for. It was one of my highest disappointment. I asked and no one was listening. Other than that I am happy with everything

5.0
Verified Homeowner
Rockwall, Tx, on Dec 09, 2024

good

5.0
Verified Homeowner
Rockwall, Tx, on Dec 05, 2024

Grand Home| and its Associates, [name removed], [name removed] and [name removed] made my experience unforgettable. They were always available and communicating with me throughout the process. They made me feel party of the Grand Family.

5.0
Verified Homeowner
Rockwall, Tx, on Nov 27, 2024

Took a bit longer than expected to get cosmetic things solved with the new build. Most have been solved however.

4.7
Verified Homeowner
Rockwall, Tx, on Nov 25, 2024

Our initial sales agent [name removed] was not very knowledgeable and did not ask questions that she didn’t know the answers to. It was very challenging at first. There were a lot of things we did not know that we had a choice in. For example, what side our staircase is on etc. she made the selections and we later found out that we had the option. However, later in the process our builder [name removed] was amazing and he made up for the initial contractual process. We loved working with [name removed]. The only downside was we did not get black stain on our stairs like we selected at design. Instead we got a dark brown oak color. We had to pay someone to correct it after closing.

4.4
Verified Homeowner
Rowlett, Tx, on Nov 16, 2024

We love the modern house plan and very happy with the end result. However we had a concern on change of so many builder without giving adequate information

4.1
Verified Homeowner
Wylie, Tx, on Nov 08, 2024

Our sales rep and assistant: [name removed] and [name removed] were phenomenal! Additionally, I would like to mention our building [name removed] went above and beyond to ensure we were happy with our final product and he was just overall an experienced builder to work with. He also promptly addressed any issues we came across. A huge thanks to the entire team!

4.8
Verified Homeowner
Plano, Tx, on Oct 27, 2024

Home inspection failed for quality work but like quick response to fix post inspection report.

4.8
Verified Homeowner
Rowlett, Tx, on Oct 25, 2024

Everything is good, every time I need to ask to help to fix , they always do quickly and perfectly. I’m so happy with that.

5.0
Verified Homeowner
Wylie, Tx, on Oct 24, 2024

For your corporate benefit you always give shortest completion date but keep buyer hostage by constantly postponing the completion at your will. You are the worst builder.

0.5
Verified Homeowner
Fate, TX, on Oct 11, 2024

The process was seemless and easy all the way from the initial conversation about which lot to choose to closing. The team here ([name removed] & [name removed]) were fantastic with keeping us up to date with everything

5.0
Verified Homeowner
Plano, Tx, on Oct 02, 2024

The quality and design of Grand Homes exceeds our desires and needs. Our home has style and beyond our expectations!

5.0
Verified Homeowner
Rockwall, Tx, on Oct 01, 2024

Nothing actually. Everything went rather smooth

4.0
Verified Homeowner
Wylie, Tx, on Sep 28, 2024

It was an awesome experience and [name removed] helped us a lot, and made our process so smooth.

5.0
Verified Homeowner
Rockwall, Tx, on Sep 25, 2024

The model home has features that aren't available in the design store, our builder messed up numerous items and we are left with patchwork and Grand Homes did not really accept accountability for any item.

2.9
Verified Homeowner
Rockwall, TX, on Sep 19, 2024

The issue with our home is that we were expecting a certain range in square footage. We picked the house based on that communication from Sales and confirming the same information through the website. It fell over 100 square feet of space and we still had to pay the same price of the home with being that much under the square feet.

4.6
Verified Homeowner
Rockwall, TX, on Sep 04, 2024

After we lost [name removed] the communication was horrible. Thankfully we had [name removed] who was very helpful and tried to answer questions as best as he could

4.2
Verified Homeowner
Rockwall, Tx, on Sep 04, 2024

From the beginning, I feel we were not given what was promised. At the initial contract signing we were lured in with the understanding we were purchasing our home on our desired lot, and only when we were near the end of the paperwork were we notified that the lot we wanted was sold prior to us coming in. The sales agent could have called and told us prior to our arrival, or even upon our arrival, but waiting until the end was very deceptive. Then, when we declined to continue signing a new lot was offered to us. Then the next day we were told that lot couldn't be sold to us after all. Further deceptive practices continued when a sketch/drawing was submitted to pricing with a clear depiction of what we wanted. Pricing returned a price for it, and we agreed to it. Then in architecture we found out the size was different that what was on the drawing, and no one from the management team (I believe it went up to [name removed]) would do anything to make it right or honor what was clearly sent to be priced. The design center process was awful as well. The design center consultant was not very knowledgeable at all. She kept having to go ask other consultants questions or had to be corrected by other consultants. The design selections were awful and minimal, and the upgrades were way overpriced and not very good at all. As for the build, it took an extremely long time to get started, and we had numerous issues. We signed the contract in March of 2023, but did not break ground until around October of 2023. Then did not close until July 2024. We had to fight to get windows replaced/fixed as were promised/indicated on architectural plans, CAD drawings, and the redline meeting. We had to fight to get the master shower to matched what was agreed to at the design center and depicted on the drawings. Every step of the way, even though our builder and sales rep tried their best to help us, nothing would get done until I reached out to upper level and/or C-suite management. There were a myriad of other issues as well. Individually not significant, but the volume and frequency of issues made it significant in totality. The trades really failed the builders too. Shortcuts were made and/or cheaply done. Floors are creaking already, walls are not straight and level (but you couldn't tell unless you are taking a level to them or installing things that are squared off). This is our 2nd Grand Homes purchase in 8 years and we thought the first experience was bad. This was worse. And the quality of the home seems worse, but seemingly done in a way to hide it from the builders. Our sales rep and builders did everything they could for us, and they were great. When we did have to interact with [name removed] or [name removed] they were great too. But the whole purchasing experience was just awful. Would not do it again if it were for the floorplan that we love, that we can only get with Grand or a custom build.

3.6
Verified Homeowner
Wylie, Tx, on Aug 20, 2024

Cabinets - Horrible quality. Framework isn't aligned properly and it is not leveled. Electrical - We received a one way switch where it should have been a two way switch. For larger rooms that is ridiculous. Additionally, we received 15 amp in almost the whole house and we are having issues with flickering lights and breakers turning off when an iron or vacuum are plugged in. Design Studio - We did not receive stuff we explictly asked for. She just forgot to put those things in. Other things we asked for she said it wasn't possible such as high cabinets because the cieling is too low in the kitchen. This is 100% false and the builder confirmed we could have had high cabinets if the Designer allowed us to add them to the PSA. Hire people that know your plans so homeowners are not disserviced. [name removed], our builder - He was very good and took our concerns seriously. It felt like he was building his own home and did do everything he could to build the home well. He was pleasant, responsive, and a joy to work with.

3.3
Verified Homeowner