Homebuilder Ratings & Reviews

Grand Homes

East

235 Homeowner Reviews
Sep 2022 - Mar 2024

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From East
Purchase Experience Testimonials from Real Homebuyers

Rockwall, TX, on Mar 20, 2024

The is my 3rd Grand Homes homes in the last 20 years. I just want to provide you with a constructive and honest feedback. What I like about Grand Homes is the architecture. What I don't like the lack of selection in design center, the sloppiness of some of the interior design staff, the builder, and the lack of customer service by Sales staff. I will provide further details in later part of this survey.

2.7
Verified Homeowner
Rockwall, TX, on Mar 14, 2024

nothing

4.4
Verified Homeowner
Rowlett, TX, on Feb 21, 2024

I dislike how one Mr. [name removed] who insult me and my wife for not signing a document he has not sent to us. He told me he is not making any money from my business so he can treat me and my wife any how he want. Such a bad customer services who only serve client when he is making money from their deal. I have never since such before insulting a family and forcing them to sign a document he claimed a sent and did not, in the process using all kind of nasty words on us. I quiet appreciate Mr [name removed] he is such a good guy, who ensure and encourage us despite the discouraging negative words from [name removed] because he claims "I am not making any money from you deal". Mr. [name removed] did his job diligently and honestly to our satisfaction. I will not refer anyone buy home from you guys at that site presently to avoid Mr. [name removed] doing the same to them.

4.5
Verified Homeowner
Rowlett, TX, on Jan 28, 2024

Several things told to me by the sales person were incorrect, one which I based my decision on, after it was disclosed that what was told to me was not correct the sales person acted as if it was no big deal. Which it was.

4.4
Verified Homeowner
Wylie, TX, on Jan 19, 2024

I've had a series of disappointing experiences with Grand Homes. The product quality is low, as evidenced by issues like the drawers in the master bathroom. During my design center visit, I felt hurried. I also felt pressured into giving a 10-point review because the representative watched me fill out her review. Since moving in, I'm dealing with ongoing heating problems; my downstairs furnace hasn't worked for two weeks, despite having been looked at by three technicians. I also noticed that the air filters weren't replaced before I moved in. In the master bathroom, the tiles are unevenly laid, leading to water spilling out during showers. My investment in an energy-saving package is undermined by a gap in the back door that lets in a draft, reducing energy efficiency. Additionally, the eight ethernet cables installed in the bedrooms are inoperable due to missing RJ-45 heads, necessary for router connections. (Ethernet cables were an upgrade.) My interactions with the Warranty department have been equally frustrating. When emailing them, I've been criticized for the way I structure my emails instead of getting help with urgent matters. Also, when I call the emergency hotline and confirm that my issue is a genuine emergency, I end up being directed to a voicemail with a man's voice, which just tells me to redial the same hotline number I just called. Grand Homes is unorganized and not helpful. My friends who visit me have been posting my issues on their social media platforms (not me). I will not be recommending Grand Homes to anyone.

4.4
Verified Homeowner
Rowlett, TX, on Jan 17, 2024

This isn’t my first home I’ve had built so I do understand the complexities. However, there are two many issues to count. From leaking pipes in ceilings to cold air blowing in from wall electical outlets. House can not warm due to the cold air entries. 100% disappointed in Grand Homes. My neighbors are experiencing similar or worse issues. Grand Homes needs to step up to the plate and correct the hundreds of issues in the Lake Side Village community. I look forward to hearing back from someone that cares

1.5
Verified Homeowner
Wylie, TX, on Jan 11, 2024

The builder [name removed] was amazing to work with. He very understanding.

4.9
Verified Homeowner
Rockwall, TX, on Jan 04, 2024

From the seller to the builder, everyone was nice to me during this process. Thank you for the hard work. I love my home. It's a beautiful home and I would recommend Grand Homes to all my friends.

5.0
Verified Homeowner
Rowlett, TX, on Dec 14, 2023

My experience with the builder [name removed] during the entire home purchase process was nothing short of exceptional. [name removed]'s unwavering commitment to customer satisfaction was evident at every step. His professionalism and dedication were truly commendable, as he went above and beyond to address any concerns and ensure a seamless experience. [name removed]'s proactive communication and willingness to provide guidance made the entire process smooth and stress-free. His customer-centric approach stood out, making me feel valued and prioritized throughout the journey.

3.7
Verified Homeowner
Rowlett, TX, on Dec 13, 2023

closing was not a good experience.

3.3
Verified Homeowner
Plano, TX, on Dec 05, 2023

i have a good experience

4.8
Verified Homeowner
Wylie, TX, on Dec 01, 2023

I dont have any dislikes. [name removed] was always helpful, patient, and thorough. He saw us through the first hand shake when we walked into the last hug when we got our keys. [name removed] and his team were efficient and kept a very high bar that was consistently met and exceeded. We are truly lucky to have worked w/ these men

5.0
Verified Homeowner
Rowlett, TX, on Nov 17, 2023

My Purchase experience was great. The sales agent was professional and helpful, the builder is very professional giving updates frequently and does his best to keep to time and commitment.

4.7
Verified Homeowner
Rockwall, TX, on Nov 03, 2023

We didn’t like the fact that the sales personnel had lack of knowledge and mislead us to extreme expenses. There was a change of a builder personnel during the construction process as well as sales personnel and we didn’t have any updates about the building process. We were even notified that the construction began after the framing was up and we have seen a poor quality work that we didn’t expect from grand homes. We previously had houses built with other builders and we didn’t have such issues. We feel like our is built by careless contractors. We saw so many defects and still waiting for answers. We discovered a covered up crack in the kitchen Iceland granite, kitchen pantry not built per plan, all the cabinet door hinges sprayed paint (they are flacking), second floor squeaking everywhere(bed rooms, hallway and game rooms), missing PSA item which is flood lights for exterior. And still haven’t got a response.

2.2
Verified Homeowner
Wylie, TX, on Oct 31, 2023

If I could give 100 ?? I would.. building a home is stressful no matter who the builder is however I’m glad I made the choice to build with Grand Homes. My experience turned out to be phenomenal it started off with the sale rep Comeran and [name removed] they were awesome always available even on their off days and never made me feel like I was bothering them. Excellent customer service and our builder [name removed] I can’t explain enough goodness about him and everyone else who was involved in the sales process they went above and beyond for few things that they were not supposed to cover. On our last walk I met [name removed] their production manager who Magnified in excellent customer service through explanation of everything it acquires.. over all Great experience!! I could Not be happier!! Thank you everyone involved!!!

5.0
Verified Homeowner
Garland, TX, on Oct 08, 2023

Dislike: No Handles to wood cabinets. No Shower Rods. Outdoor Garage doors, burned bulbs installed. Mailbox key got very late.

4.3
Verified Homeowner
Rockwall, TX, on Sep 28, 2023

Great sales person, always keeping me informed of the current stage.

3.5
Verified Homeowner
Rockwall, TX, on Sep 12, 2023

The builder made all process very smoothly.

3.6
Verified Homeowner
Wylie, TX, on Sep 06, 2023

We really enjoyed the process, except that part that we had to interact with [name removed]. What an utter disappointment that we had to ever interact with her, we so much as thought about cancelling the whole deal just because of her.

4.2
Verified Homeowner
Rockwall, TX, on Aug 21, 2023

Doing the whole process of my home we would come out to visit to see the progress and we always noticed our home doors being wide open even when the appliances, carpets, and wooden floors where installed. There were many times we came out and it was storming and the house doors were always open not pulled closed door was wide open. There was many time we came out and the workers had use our restroom. Restroom was flity no ower should have to come into their newly built home and the toilets is being used by the workers. Is that what the potty outside for their workers. Home was not clean when doing the walk through. I don't fill the width of the laundry, closet and someroom. or not to measurements. Lights not in closets. I feel we have been cheated out of space in this home.

3.2
Verified Homeowner