Top Homebuilder Ratings & Reviews

Grand Homes

Country Club Estates

28 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.0
Customers' overall satisfaction
3.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.5

Home Personalization Experience

3.9

Construction Experience

3.6

Customer Care Experience

4.0

Home Readiness

3.4

Installation & Workmanship

3.8

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Garland, on Oct 14, 2021

They alway bend over backwards to help, do the best job and answer all our questions and needs.

5.0
Verified Homeowner
Garland, TX, on Dec 08, 2022

The heater doesn't work , I called the company Nutex and they sent a technician and it got delayed and then he came abd ordered the part but the technician couldnt come to install it so we ar suffering without heat in this weather as only one unit is working. The garage door pees up by itself as there is something wrong with the sensor. I have still waiting on to be fixed. The bedrooms have no door locks on them had to call the builder and spoke to him he states that he has ordered them. there is no privacy unfortunately.

3.8
Verified Homeowner
Garland, on Dec 10, 2022

[name removed], [name removed], and his worker have all been extremely helpful, knowledgeable, and quick to resolve any issues. I truly appreciate [name removed] and his contractors. [name removed] is very exceptional with his work and attentiveness. He's kind and I hope to keep in touch with him.

5.0
Verified Homeowner
Garland, on Jul 18, 2021

Cheap quality build homes are build in hurry and bad warranty customer service rep [name removed]

0.5
Verified Homeowner
Garland, TX, on Sep 11, 2022

Terrible builder, sales rep, and communication. A lot of false promises.

3.2
Verified Homeowner
Garland, on Nov 18, 2022

Like the customer service, attentiveness, responsiveness and quality of work.

5.0
Verified Homeowner
Garland, on Jun 01, 2021

I love the small neighborhood my home was built well the only complaint I have is the amount of trash that is left behind by the construction workers

4.4
Verified Homeowner
Garland, TX, on Jul 27, 2022

Slow response for maintenance

4.2
Verified Homeowner
Garland, on Oct 26, 2022

[name removed] is really friendly, fast respone guy for anything related to warranty.

5.0
Verified Homeowner
Garland, on May 09, 2021

I like the quality of the house. I like the good customer service provided.

5.0
Verified Homeowner
Garland, TX, on Jul 21, 2022

I thought grand homes was a reputable company but after purchasing 3 house and the quality we received is very bad. I'm so so disappointed and angry I can't even explain in words. All my money went down the drain. They put the most cheapest quality materials and the pressure they created for me to close the house even before they finished building it. I wasn't satisfied when I did the walk through but still they pressured me to close the house because the builder has to complete building houses in a certain period of time. I am removing almost everything because the quality they put is horrible. Grand Homes is horrible. They conned us. I will never refer Grand Homes to anyone.

0.5
Verified Homeowner
Garland, on Oct 20, 2022

Very cheerful and helpful workers. Prompt to help when called! Very dependable!

5.0
Verified Homeowner
Garland, on Dec 27, 2020

Standing water on the side of my home.

4.9
Verified Homeowner
Garland, TX, on May 02, 2022

The original schedule was 7 months. It means my home should have been completed on Nov 2021, but it went to Mar 2022 almost 4 months delay in schedule and. Due to the schedule failure, I couldn’t fix my mortgage rate in November when it was low and it went from 3 to 4% in Feb 2022. The builder never provided me a firm schedule so I could manage my mortgage and previous lease agreement and this put me in a very difficult situation because I couldn’t give 60 days notice to the Landlord and couldn’t lock the mortgage rate. In addition the quality of work was not good, we did 3 punch lists and still have quality issues at my home.

2.8
Verified Homeowner
Garland, on Oct 04, 2022

Joe is a professional! He is quick to response to my needs! Also, he is friendly and very helpful bc we are first time new homeowner!

5.0
Verified Homeowner
Garland, on Dec 04, 2020

there service was prompt on the repairs

5.0
Verified Homeowner
Garland, TX, on Feb 27, 2022

Noting

5.0
Verified Homeowner
Garland, on Sep 30, 2022

My warranty customer representative [name removed] has provided outstanding customer service ever since we moved in. [name removed] consistently calls us to check in on the progress of several minor things that needed to be fixed. [name removed] is very personable and represents the Grand Home Brand well. [name removed] only with his work and dedication in getting our problems resolved. They all have been resolved thanks to [name removed].

5.0
Verified Homeowner
Garland, TX, on Apr 07, 2021

It was a nice one

5.0
Verified Homeowner
Garland, on Aug 26, 2022

The warranty service and customer care is great. Every time I call the warranty people they respond on time and take actions which I really appreciate it.

4.7
Verified Homeowner
Garland, TX, on Sep 16, 2020

Dislike the time it took to get the loan process. Possibly because my husband was not really cooperating. Other wise every one was very helpful [name removed] , [name removed] and samuel.

5.0
Verified Homeowner
Garland, on Feb 02, 2022

No great service! [name removed] and [name removed] give prompt reply and are very helpful.

5.0
Verified Homeowner
Garland, TX, on Jul 12, 2020

The communication could’ve been better, we would’ve appreciated being more involved and the quality of material used could be better.

4.2
Verified Homeowner
Garland, on Aug 02, 2021

Overall it okay

5.0
Verified Homeowner
Garland, TX, on Jul 03, 2020

I believe the house was hastily built, corners cut. I chose Grand Homes because of its reputation, but I did not receive the quality or service I expected. At the initial walk through 1. There were nails sticking out underneath all the cabinets. 2. There was a leak underneath the guest bathroom. 3. Mistakes were made with the kitchen island. It took ordering the granite counter top three times for it to be placed correctly and I’m still not satisfied because it’s cracked. Currently 1. One of the kitchen cabinets put in does not match the rest of the cabinets. 2. There are currently stairwell steps that when stepped on cause me pain because it was not put in properly. It’s as if nails are poking through. I’ve informed warranty of this and no response. 3. Portions of the wood is scratched to hell 4. Paint build up 5. The first week we moved in there was a leak in the guest bathroom that flooded the master and guest closets. I had to stay on top of the vendor to take care of the matter. He had a date originally scheduled and when I called him he said he had forgotten to put me in his books and had to come out another day. At the end I was fed up and just wanted to be moved in. There are no words for how upset and disappointed I am in my home. I don’t understand if it’s a new home why it doesn’t look like a new home.

3.0
Verified Homeowner
Garland, on Mar 25, 2021

Overall I am very pleased with my home and the service of the warranty department. [name removed] has done an outstanding job of taking care of everything I have requested and every need that has popped up. We are very happy overall!!! I give [name removed] and my home a perfect 10 !!!!

5.0
Verified Homeowner
Garland, TX, on Mar 06, 2020

The assistance and knowledge of my Sales Consultant, [name removed] throughout my process.

5.0
Verified Homeowner
Garland, on Mar 24, 2021

I have liked the ease of contacting customer service and the response of providing a resolution to my concern.

5.0
Verified Homeowner
Garland, TX, on Feb 27, 2020

The quality of the home is good.

4.5
Verified Homeowner
Garland, on Jan 01, 2021

Like it

5.0
Verified Homeowner
Garland, on Dec 09, 2020

We have not had any issues with the warranty department. They respond promptly to our issues and have them resolved in a timely manner.

4.6
Verified Homeowner
Garland, on Jul 14, 2020

I have been happy with the responsiveness and concern for my questions. Even with us being in a pandemic responses have been addressed timely.

5.0
Verified Homeowner
Garland, on Jul 01, 2020

When my husband called, they answered. Our air conditioning system was faulty and they sent a crew out to replace it. Good job!

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Garland, TX, on Dec 08, 2022

The heater doesn't work , I called the company Nutex and they sent a technician and it got delayed and then he came abd ordered the part but the technician couldnt come to install it so we ar suffering without heat in this weather as only one unit is working. The garage door pees up by itself as there is something wrong with the sensor. I have still waiting on to be fixed. The bedrooms have no door locks on them had to call the builder and spoke to him he states that he has ordered them. there is no privacy unfortunately.

3.8
Verified Homeowner
Garland, TX, on Sep 11, 2022

Terrible builder, sales rep, and communication. A lot of false promises.

3.2
Verified Homeowner
Garland, TX, on Jul 27, 2022

Slow response for maintenance

4.2
Verified Homeowner
Garland, TX, on Jul 21, 2022

I thought grand homes was a reputable company but after purchasing 3 house and the quality we received is very bad. I'm so so disappointed and angry I can't even explain in words. All my money went down the drain. They put the most cheapest quality materials and the pressure they created for me to close the house even before they finished building it. I wasn't satisfied when I did the walk through but still they pressured me to close the house because the builder has to complete building houses in a certain period of time. I am removing almost everything because the quality they put is horrible. Grand Homes is horrible. They conned us. I will never refer Grand Homes to anyone.

0.5
Verified Homeowner
Garland, TX, on May 02, 2022

The original schedule was 7 months. It means my home should have been completed on Nov 2021, but it went to Mar 2022 almost 4 months delay in schedule and. Due to the schedule failure, I couldn’t fix my mortgage rate in November when it was low and it went from 3 to 4% in Feb 2022. The builder never provided me a firm schedule so I could manage my mortgage and previous lease agreement and this put me in a very difficult situation because I couldn’t give 60 days notice to the Landlord and couldn’t lock the mortgage rate. In addition the quality of work was not good, we did 3 punch lists and still have quality issues at my home.

2.8
Verified Homeowner
Garland, TX, on Feb 27, 2022

Noting

5.0
Verified Homeowner
Garland, TX, on Apr 07, 2021

It was a nice one

5.0
Verified Homeowner
Garland, TX, on Sep 16, 2020

Dislike the time it took to get the loan process. Possibly because my husband was not really cooperating. Other wise every one was very helpful [name removed] , [name removed] and samuel.

5.0
Verified Homeowner
Garland, TX, on Jul 12, 2020

The communication could’ve been better, we would’ve appreciated being more involved and the quality of material used could be better.

4.2
Verified Homeowner
Garland, TX, on Jul 03, 2020

I believe the house was hastily built, corners cut. I chose Grand Homes because of its reputation, but I did not receive the quality or service I expected. At the initial walk through 1. There were nails sticking out underneath all the cabinets. 2. There was a leak underneath the guest bathroom. 3. Mistakes were made with the kitchen island. It took ordering the granite counter top three times for it to be placed correctly and I’m still not satisfied because it’s cracked. Currently 1. One of the kitchen cabinets put in does not match the rest of the cabinets. 2. There are currently stairwell steps that when stepped on cause me pain because it was not put in properly. It’s as if nails are poking through. I’ve informed warranty of this and no response. 3. Portions of the wood is scratched to hell 4. Paint build up 5. The first week we moved in there was a leak in the guest bathroom that flooded the master and guest closets. I had to stay on top of the vendor to take care of the matter. He had a date originally scheduled and when I called him he said he had forgotten to put me in his books and had to come out another day. At the end I was fed up and just wanted to be moved in. There are no words for how upset and disappointed I am in my home. I don’t understand if it’s a new home why it doesn’t look like a new home.

3.0
Verified Homeowner
Garland, TX, on Mar 06, 2020

The assistance and knowledge of my Sales Consultant, [name removed] throughout my process.

5.0
Verified Homeowner
Garland, TX, on Feb 27, 2020

The quality of the home is good.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Garland, on Dec 10, 2022

[name removed], [name removed], and his worker have all been extremely helpful, knowledgeable, and quick to resolve any issues. I truly appreciate [name removed] and his contractors. [name removed] is very exceptional with his work and attentiveness. He's kind and I hope to keep in touch with him.

5.0
Verified Homeowner
Garland, on Nov 18, 2022

Like the customer service, attentiveness, responsiveness and quality of work.

5.0
Verified Homeowner
Garland, on Oct 26, 2022

[name removed] is really friendly, fast respone guy for anything related to warranty.

5.0
Verified Homeowner
Garland, on Oct 20, 2022

Very cheerful and helpful workers. Prompt to help when called! Very dependable!

5.0
Verified Homeowner
Garland, on Oct 04, 2022

Joe is a professional! He is quick to response to my needs! Also, he is friendly and very helpful bc we are first time new homeowner!

5.0
Verified Homeowner
Garland, on Sep 30, 2022

My warranty customer representative [name removed] has provided outstanding customer service ever since we moved in. [name removed] consistently calls us to check in on the progress of several minor things that needed to be fixed. [name removed] is very personable and represents the Grand Home Brand well. [name removed] only with his work and dedication in getting our problems resolved. They all have been resolved thanks to [name removed].

5.0
Verified Homeowner
Garland, on Aug 26, 2022

The warranty service and customer care is great. Every time I call the warranty people they respond on time and take actions which I really appreciate it.

4.7
Verified Homeowner
Garland, on Feb 02, 2022

No great service! [name removed] and [name removed] give prompt reply and are very helpful.

5.0
Verified Homeowner
Garland, on Aug 02, 2021

Overall it okay

5.0
Verified Homeowner
Garland, on Mar 25, 2021

Overall I am very pleased with my home and the service of the warranty department. [name removed] has done an outstanding job of taking care of everything I have requested and every need that has popped up. We are very happy overall!!! I give [name removed] and my home a perfect 10 !!!!

5.0
Verified Homeowner
Garland, on Mar 24, 2021

I have liked the ease of contacting customer service and the response of providing a resolution to my concern.

5.0
Verified Homeowner
Garland, on Jan 01, 2021

Like it

5.0
Verified Homeowner
Garland, on Dec 09, 2020

We have not had any issues with the warranty department. They respond promptly to our issues and have them resolved in a timely manner.

4.6
Verified Homeowner
Garland, on Jul 14, 2020

I have been happy with the responsiveness and concern for my questions. Even with us being in a pandemic responses have been addressed timely.

5.0
Verified Homeowner
Garland, on Jul 01, 2020

When my husband called, they answered. Our air conditioning system was faulty and they sent a crew out to replace it. Good job!

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Garland, on Oct 14, 2021

They alway bend over backwards to help, do the best job and answer all our questions and needs.

5.0
Verified Homeowner
Garland, on Jul 18, 2021

Cheap quality build homes are build in hurry and bad warranty customer service rep [name removed]

0.5
Verified Homeowner
Garland, on Jun 01, 2021

I love the small neighborhood my home was built well the only complaint I have is the amount of trash that is left behind by the construction workers

4.4
Verified Homeowner
Garland, on May 09, 2021

I like the quality of the house. I like the good customer service provided.

5.0
Verified Homeowner
Garland, on Dec 27, 2020

Standing water on the side of my home.

4.9
Verified Homeowner
Garland, on Dec 04, 2020

there service was prompt on the repairs

5.0
Verified Homeowner