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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Rowlett, on Jul 02, 2024
My home is leaking. How can someone move into a new home and find out that his new home is leaking from the roof? They have come to open up the chimney, and it is still leaking. I mean, at [name removed] Waterway Drive, Rowlett, Texas 75088, something needs to be done.
Rowlett, Tx, on Nov 16, 2024
We love the modern house plan and very happy with the end result. However we had a concern on change of so many builder without giving adequate information
Rowlett, on Nov 28, 2024
As a realtor, I have brought several clients to grand homes because of the architectural superiority and quality of grand home-built homes. However, I was not surprised because my present home was the first built in Lake Shore. I am still watching to see whether the roof will again leak. Looking at the back of the house. it has already gone to a sorry state, in just a few months of leaving here. Cables hang in the open without being covered, which I complained about during the first and second work-in before closure. But someone in your office was pushing to close the home without a proper job done. Grasses and soil are not enough or well covered. The position of the outside unit for the air-conditioning needed support by filling with soil. If not, it will collapse in a few months. I know it is my burden now; of course, I signed. I am asking those who did the grassing and filling of the back of the house to come in to fix it. What is worth doing, worth doing well. I assume if someone got a new home, the person should at least enjoy a suitable environment for at least a year.
Rowlett, Tx, on Oct 25, 2024
Everything is good, every time I need to ask to help to fix , they always do quickly and perfectly. I’m so happy with that.
Rowlett, on Nov 17, 2024
The building process and communication at the Beginning, but since closing everything has been great. We love our home.
Rowlett, on Feb 21, 2024
So far haven't had any issues that warranty service didn't meet
Rowlett, Tx, on Aug 12, 2024
I originally spoke with [name removed] at the [name removed] location and she was excellent. She transferred me to [name removed] at the Rowlett community who then quit and I was assigned [name removed]. He was not that great to work with. It was clear to me that he just wanted to close the deal but not put in any real work. He didn’t do any due diligence (though he communicated that he did) to understand the conversations I’d had with both [name removed] and [name removed] about what I wanted and as such things both big and small were missed or altogether incorrect in my contract. There were also small inconsistencies that let me know that he’s too removed from the actual build to understand the correct sizes for things that he’s upfront responsible for including in the contract (I.e. the size of French doors). [name removed] was my design center person and while she was very nice she steered me in the direction of things that were incorrect or not possible at my actual design. There were things included/paid for that the builder let me know weren’t possible due to code etc. However, because of Grand Home’s policy I can’t go back and get a credit for these things I’m not getting and because of the poor communication between design/sales and builder teams. Once the project got started I had one really terrible project manager who didn’t really read the addendums in my project and a lot of work was done incorrectly or missing, the second builder quick within a week and my final builder through completion was [name removed]. He was AMAZING. He picked up a very rough build that had encountered a lot of errors and worked through the challenges. He’s definitely a diamond in the rough and you need to do what you can to make sure you keep him. I had door openings framed too small, gas and electric in the wrong place, missing electrical rough ins and a large sliding door installed with the wrong orientation to name a few. But [name removed] was able to wade through each issue and get is resolved. My final issues were the stairs being stained the incorrect color (wrong color in contract and then still wrong color at final). There should be stricter review/inspection of your third party vendor work as some decisions made (cause it saved them time as they did it) are complete nonsense when living in the home but they get away with it as the project managers are too busy (maybe there’s opportunity for them to have more apprentices to check the work). There should also be closer connection between design and project manager to understand and communicate the owners desires/intentions. My project manager just had a poorly lit photo of the design choices I had which is what led to the wrong color on the stairs. Had he consulted with the designed it could have been resolved vs me having to fix brand new stairs in a brand new house post close. The last issue was the entire door to door (and 2 floors) wood flooring was incorrect. I was given a credit and am satisfied but I also think that this is something that could have been avoided by a QA check between the designer and builder actually looking at the products vs just checking that the box has the right label and assuming its the right thing. If I was not extremely familiar with project management as well as the general specifics of construction I’d have been super pissed at my experience with Grand Homes. I feel sorry for folks who don’t check in and just wait to the end to encounter various problems. Your general principles make sense but you need a much tighter communication network between salespeople/designers/project managers to ensure the level or customer excellence that you are striving for.
Rowlett, on Feb 17, 2024
[name removed] our warranty person is exceptional in doing things faster and very proactive and communicative
Rowlett, TX, on Feb 21, 2024
I dislike how one Mr. [name removed] who insult me and my wife for not signing a document he has not sent to us. He told me he is not making any money from my business so he can treat me and my wife any how he want. Such a bad customer services who only serve client when he is making money from their deal. I have never since such before insulting a family and forcing them to sign a document he claimed a sent and did not, in the process using all kind of nasty words on us. I quiet appreciate Mr [name removed] he is such a good guy, who ensure and encourage us despite the discouraging negative words from [name removed] because he claims "I am not making any money from you deal". Mr. [name removed] did his job diligently and honestly to our satisfaction. I will not refer anyone buy home from you guys at that site presently to avoid Mr. [name removed] doing the same to them.
Rowlett, on Oct 22, 2024
There are still warranty items open. Specifically paint patches from repairs
Rowlett, TX, on Jan 28, 2024
Several things told to me by the sales person were incorrect, one which I based my decision on, after it was disclosed that what was told to me was not correct the sales person acted as if it was no big deal. Which it was.
Rowlett, on Oct 06, 2024
There is no consistency in the quality of service and personnel. We have dealt with several different builders and warranty personnel.
Rowlett, TX, on Jan 17, 2024
This isn’t my first home I’ve had built so I do understand the complexities. However, there are two many issues to count. From leaking pipes in ceilings to cold air blowing in from wall electical outlets. House can not warm due to the cold air entries. 100% disappointed in Grand Homes. My neighbors are experiencing similar or worse issues. Grand Homes needs to step up to the plate and correct the hundreds of issues in the Lake Side Village community. I look forward to hearing back from someone that cares
Rowlett, TX, on Dec 14, 2023
My experience with the builder [name removed] during the entire home purchase process was nothing short of exceptional. [name removed]'s unwavering commitment to customer satisfaction was evident at every step. His professionalism and dedication were truly commendable, as he went above and beyond to address any concerns and ensure a seamless experience. [name removed]'s proactive communication and willingness to provide guidance made the entire process smooth and stress-free. His customer-centric approach stood out, making me feel valued and prioritized throughout the journey.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Rowlett, Tx, on Nov 16, 2024
We love the modern house plan and very happy with the end result. However we had a concern on change of so many builder without giving adequate information
Rowlett, Tx, on Oct 25, 2024
Everything is good, every time I need to ask to help to fix , they always do quickly and perfectly. I’m so happy with that.
Rowlett, Tx, on Aug 12, 2024
I originally spoke with [name removed] at the [name removed] location and she was excellent. She transferred me to [name removed] at the Rowlett community who then quit and I was assigned [name removed]. He was not that great to work with. It was clear to me that he just wanted to close the deal but not put in any real work. He didn’t do any due diligence (though he communicated that he did) to understand the conversations I’d had with both [name removed] and [name removed] about what I wanted and as such things both big and small were missed or altogether incorrect in my contract. There were also small inconsistencies that let me know that he’s too removed from the actual build to understand the correct sizes for things that he’s upfront responsible for including in the contract (I.e. the size of French doors). [name removed] was my design center person and while she was very nice she steered me in the direction of things that were incorrect or not possible at my actual design. There were things included/paid for that the builder let me know weren’t possible due to code etc. However, because of Grand Home’s policy I can’t go back and get a credit for these things I’m not getting and because of the poor communication between design/sales and builder teams. Once the project got started I had one really terrible project manager who didn’t really read the addendums in my project and a lot of work was done incorrectly or missing, the second builder quick within a week and my final builder through completion was [name removed]. He was AMAZING. He picked up a very rough build that had encountered a lot of errors and worked through the challenges. He’s definitely a diamond in the rough and you need to do what you can to make sure you keep him. I had door openings framed too small, gas and electric in the wrong place, missing electrical rough ins and a large sliding door installed with the wrong orientation to name a few. But [name removed] was able to wade through each issue and get is resolved. My final issues were the stairs being stained the incorrect color (wrong color in contract and then still wrong color at final). There should be stricter review/inspection of your third party vendor work as some decisions made (cause it saved them time as they did it) are complete nonsense when living in the home but they get away with it as the project managers are too busy (maybe there’s opportunity for them to have more apprentices to check the work). There should also be closer connection between design and project manager to understand and communicate the owners desires/intentions. My project manager just had a poorly lit photo of the design choices I had which is what led to the wrong color on the stairs. Had he consulted with the designed it could have been resolved vs me having to fix brand new stairs in a brand new house post close. The last issue was the entire door to door (and 2 floors) wood flooring was incorrect. I was given a credit and am satisfied but I also think that this is something that could have been avoided by a QA check between the designer and builder actually looking at the products vs just checking that the box has the right label and assuming its the right thing. If I was not extremely familiar with project management as well as the general specifics of construction I’d have been super pissed at my experience with Grand Homes. I feel sorry for folks who don’t check in and just wait to the end to encounter various problems. Your general principles make sense but you need a much tighter communication network between salespeople/designers/project managers to ensure the level or customer excellence that you are striving for.
Rowlett, TX, on Feb 21, 2024
I dislike how one Mr. [name removed] who insult me and my wife for not signing a document he has not sent to us. He told me he is not making any money from my business so he can treat me and my wife any how he want. Such a bad customer services who only serve client when he is making money from their deal. I have never since such before insulting a family and forcing them to sign a document he claimed a sent and did not, in the process using all kind of nasty words on us. I quiet appreciate Mr [name removed] he is such a good guy, who ensure and encourage us despite the discouraging negative words from [name removed] because he claims "I am not making any money from you deal". Mr. [name removed] did his job diligently and honestly to our satisfaction. I will not refer anyone buy home from you guys at that site presently to avoid Mr. [name removed] doing the same to them.
Rowlett, TX, on Jan 28, 2024
Several things told to me by the sales person were incorrect, one which I based my decision on, after it was disclosed that what was told to me was not correct the sales person acted as if it was no big deal. Which it was.
Rowlett, TX, on Jan 17, 2024
This isn’t my first home I’ve had built so I do understand the complexities. However, there are two many issues to count. From leaking pipes in ceilings to cold air blowing in from wall electical outlets. House can not warm due to the cold air entries. 100% disappointed in Grand Homes. My neighbors are experiencing similar or worse issues. Grand Homes needs to step up to the plate and correct the hundreds of issues in the Lake Side Village community. I look forward to hearing back from someone that cares
Rowlett, TX, on Dec 14, 2023
My experience with the builder [name removed] during the entire home purchase process was nothing short of exceptional. [name removed]'s unwavering commitment to customer satisfaction was evident at every step. His professionalism and dedication were truly commendable, as he went above and beyond to address any concerns and ensure a seamless experience. [name removed]'s proactive communication and willingness to provide guidance made the entire process smooth and stress-free. His customer-centric approach stood out, making me feel valued and prioritized throughout the journey.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Rowlett, on Jul 02, 2024
My home is leaking. How can someone move into a new home and find out that his new home is leaking from the roof? They have come to open up the chimney, and it is still leaking. I mean, at [name removed] Waterway Drive, Rowlett, Texas 75088, something needs to be done.
Rowlett, on Feb 21, 2024
So far haven't had any issues that warranty service didn't meet
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Rowlett, on Nov 28, 2024
As a realtor, I have brought several clients to grand homes because of the architectural superiority and quality of grand home-built homes. However, I was not surprised because my present home was the first built in Lake Shore. I am still watching to see whether the roof will again leak. Looking at the back of the house. it has already gone to a sorry state, in just a few months of leaving here. Cables hang in the open without being covered, which I complained about during the first and second work-in before closure. But someone in your office was pushing to close the home without a proper job done. Grasses and soil are not enough or well covered. The position of the outside unit for the air-conditioning needed support by filling with soil. If not, it will collapse in a few months. I know it is my burden now; of course, I signed. I am asking those who did the grassing and filling of the back of the house to come in to fix it. What is worth doing, worth doing well. I assume if someone got a new home, the person should at least enjoy a suitable environment for at least a year.
Rowlett, on Nov 17, 2024
The building process and communication at the Beginning, but since closing everything has been great. We love our home.
Rowlett, on Oct 22, 2024
There are still warranty items open. Specifically paint patches from repairs
Rowlett, on Oct 06, 2024
There is no consistency in the quality of service and personnel. We have dealt with several different builders and warranty personnel.