Top Homebuilder Ratings & Reviews

Grand Homes

Breezy Hills Estates

60 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

4.5
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.2

Home Personalization Experience

4.4

Construction Experience

4.3

Customer Care Experience

4.7

Home Readiness

3.9

Installation & Workmanship

4.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rockwall, TX, on Sep 26, 2022

The protracted delay with the completion of the home. We signed the contract in April 2021 and I understand there was supply chain issues due to Covid 19 but we had homes that signed in June/July getting completed we'll ahead of ours. Secondly while [name removed] delivered on the exterior structure, the quality of the finishing (paintings) and overall finishing leaves much to be desired. The sub contractors used by Grandhomes do not do great job and should have been called to order. Stuff like the showers doors without the water proof rubber base, shaking railings poles, HVAC system that don't deliver air to some rooms, garage door with a.huge gap on the side that rodents can creep into etc We are not satisfied with the finishing of our home

3.0
Verified Homeowner
Rockwall, on Dec 30, 2022

From beginning to the end the worst experience I have ever had

0.5
Verified Homeowner
Rockwall, on Jan 17, 2023

[name removed] is amazing and goes above and beyond. Exceptional Customer Service!

3.7
Verified Homeowner
Rockwall, TX, on Aug 06, 2022

Communication could be improved, there did not seem to be a consistent process for updates or regular communication. Our builder was terminated and the company did not disclose that until we contacted them a week later for an update. This should have been communicated immediately along with the go-forward plan. We also did not agree with our builder's termination, we felt like our experience with him was excellent so that was very disappointing as well. Finish work could have been better - for instance - some seams are noticeable, painting in some areas was subpar, post-close cleaning was low quality and our realtor's team came in afterwards and did a much better job. There was also a contractor that damaged our driveway in multiple places that are still noticeable. They should have been held responsible for redoing the entire driveway or Grand Homes should have done that as the 'scars' are still apparent. We understand why you do not work with pool builders as you used to but it would be nice to bring that back as doing it afterwards is a gigantic mess that's more costly and more wasteful than if it could have been done during the build process somehow. We love the house overall as it is very nice and typically your employees are friendly and helpful when asked. We really like Grand Homes' models and designs and you seem to be finishing construction in a lesser time-frame than most of your competitors. Thank you.

4.6
Verified Homeowner
Rockwall, on Nov 22, 2022

[name removed] is great. He is always respond when we need his help

5.0
Verified Homeowner
Rockwall, on Dec 31, 2022

Some items on the closing punch list took a while to be corrected, but the warranty representive has been in contact with us to ensure they are completed.

4.9
Verified Homeowner
Rockwall, on Jan 19, 2022

I loved my experience with our builder [name removed]. He was amazing. I also love my home as a whole. This was a well built home inside and out. If I had to say something I disliked, it would have to be the communication. There needs to be better communication between the new home owner and the sales team and every one evolved with the building process.

4.9
Verified Homeowner
Rockwall, TX, on May 11, 2022

[name removed] and [name removed] went above and beyond to help with any issues [name removed] and [name removed] were wonderful to work with

5.0
Verified Homeowner
Rockwall, on Nov 17, 2022

No comment

5.0
Verified Homeowner
Rockwall, on Nov 01, 2021

All the issues with my home and all the lies every employee has told me . Worse than used car salesmen

2.0
Verified Homeowner
Rockwall, TX, on Apr 14, 2022

There was a fairly long punch list remaining after the second home owner walk through. Getting the remaining items completed has been quick with only one outstanding item remaining.

4.7
Verified Homeowner
Rockwall, on Nov 10, 2022

[name removed] is always ready and happy to resolve any warranty or service issue as fast as possible. Perfect customer experience so far.

5.0
Verified Homeowner
Rockwall, on Aug 23, 2021

The builder was very responsive! Took a little longer to close but I know we were at the mercy of independent contractors

4.6
Verified Homeowner
Rockwall, TX, on Feb 28, 2022

We moved from out of state and we changed our minds on the floor plan & neighborhood. We really appreciate all of the support in the process.

5.0
Verified Homeowner
Rockwall, on Aug 17, 2022

This has been the best team I have ever worked with. They go above and beyond expectations.

5.0
Verified Homeowner
Garland, TX, on Dec 21, 2021

My wife and I greatly appreciated the amazing communication from [name removed] [name removed] at the sales office. He was always available to take our calls with questions, even after hours! [name removed] [name removed] our builder always went above and beyond to make sure every detail of our construction fully covered.

5.0
Verified Homeowner
Rockwall, on Jul 17, 2022

I moved in February 15 and tired of my second bathroom has yet to be installed it is the middle of July

5.0
Verified Homeowner
Rockwall, TX, on Dec 18, 2021

I did not like the manner in which we initially signed the original documents. I walked in wanting to buy the home, discussed some things that I would like, and signed the same day. There was no opportunity to make adjustments and changes prebuild and post foundation build

4.8
Verified Homeowner
Rockwall, on Jun 02, 2022

The warranty service is a very useful resource to have post-closing and [name removed] is a terrific advocate

5.0
Verified Homeowner
Garland, TX, on Dec 17, 2021

Like

5.0
Verified Homeowner
Rockwall, on May 29, 2022

[name removed] has done an exceptional job. He follows up on every concern in a timely manner, and always makes sure we are satisfied. I have purchased 5 new homes and we have never been cared for after the sale like [name removed] & Grand Homes have cared for us.

5.0
Verified Homeowner
Garland, TX, on Dec 01, 2021

The experience and work quality was excellent because of the professionalism and work ethic of our builder [name removed]. He was a joy and we slept good at night knowing that our house was in his hands.

5.0
Verified Homeowner
Garland, on Mar 09, 2022

All warranty related items were taken care of in a timely manner.

5.0
Verified Homeowner
Rockwall, TX, on Oct 23, 2021

Like

4.9
Verified Homeowner
Garland, on Mar 01, 2022

Warranty service was precise and remarkable attention to detail. When I call with a request, it was immediately attended to. Service is second to none.

5.0
Verified Homeowner
Rockwall, TX, on Oct 18, 2021

The quality of the work performed on my home is very substandard. We have continued to have one issue after another, for example, we have had the electricians come out every week and still they can fix the issues we are having. Our lights are always flickering and breakers always [name removed]. The room above my two-car garage literally shakes and vibrates when the garage door is opening or closing. Our home was delivered with some granite countertops scratched and was told they would be replaced a week after closing but we have been in our house for over six weeks and nothing has been said about it. Our walls were left not properly smoothed out and one can actually see the bumps in the walls.

3.7
Verified Homeowner
Rockwall, on Dec 21, 2021

Like

5.0
Verified Homeowner
Rockwall, TX, on Apr 22, 2021

We had an overall great experience. We did experience quite a few design problems and we had a couple of miscommunication errors. Communication could have been better but all that said my actual home is amazing!!! If my score could reflect my builder, [name removed], then my score would be a hands down 10 across the board. My entire experience was pretty simple and easy and, in my eyes, my home is the most beautiful home Grand has ever built!??

4.7
Verified Homeowner
Rockwall, on May 16, 2021

My home has so many issues and Grand wants to "patch" the issues instead of actually fixing the problems. They want to pick and choose what is fixed instead of fixing everything. I closed on this brand new construction 5 months ago today. It is not sellable!!!!!! Waste of money, shotty workmanship, cheap cost cutting measures taken, definitely do not lock at for the customer.

1.9
Verified Homeowner
Rockwall, TX, on Dec 02, 2020

The closing was very impersonal and non-informational. All the glass in the house is scratched. CAT5 wiring should have been wired to the media room.

4.0
Verified Homeowner
Rockwall, on Apr 28, 2021

I have liked the prompt attention to my questions or requests for service regarding any minor repairs or how different amenities within the house work

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rockwall, TX, on Sep 26, 2022

The protracted delay with the completion of the home. We signed the contract in April 2021 and I understand there was supply chain issues due to Covid 19 but we had homes that signed in June/July getting completed we'll ahead of ours. Secondly while [name removed] delivered on the exterior structure, the quality of the finishing (paintings) and overall finishing leaves much to be desired. The sub contractors used by Grandhomes do not do great job and should have been called to order. Stuff like the showers doors without the water proof rubber base, shaking railings poles, HVAC system that don't deliver air to some rooms, garage door with a.huge gap on the side that rodents can creep into etc We are not satisfied with the finishing of our home

3.0
Verified Homeowner
Rockwall, TX, on Aug 06, 2022

Communication could be improved, there did not seem to be a consistent process for updates or regular communication. Our builder was terminated and the company did not disclose that until we contacted them a week later for an update. This should have been communicated immediately along with the go-forward plan. We also did not agree with our builder's termination, we felt like our experience with him was excellent so that was very disappointing as well. Finish work could have been better - for instance - some seams are noticeable, painting in some areas was subpar, post-close cleaning was low quality and our realtor's team came in afterwards and did a much better job. There was also a contractor that damaged our driveway in multiple places that are still noticeable. They should have been held responsible for redoing the entire driveway or Grand Homes should have done that as the 'scars' are still apparent. We understand why you do not work with pool builders as you used to but it would be nice to bring that back as doing it afterwards is a gigantic mess that's more costly and more wasteful than if it could have been done during the build process somehow. We love the house overall as it is very nice and typically your employees are friendly and helpful when asked. We really like Grand Homes' models and designs and you seem to be finishing construction in a lesser time-frame than most of your competitors. Thank you.

4.6
Verified Homeowner
Rockwall, TX, on May 11, 2022

[name removed] and [name removed] went above and beyond to help with any issues [name removed] and [name removed] were wonderful to work with

5.0
Verified Homeowner
Rockwall, TX, on Apr 14, 2022

There was a fairly long punch list remaining after the second home owner walk through. Getting the remaining items completed has been quick with only one outstanding item remaining.

4.7
Verified Homeowner
Rockwall, TX, on Feb 28, 2022

We moved from out of state and we changed our minds on the floor plan & neighborhood. We really appreciate all of the support in the process.

5.0
Verified Homeowner
Garland, TX, on Dec 21, 2021

My wife and I greatly appreciated the amazing communication from [name removed] [name removed] at the sales office. He was always available to take our calls with questions, even after hours! [name removed] [name removed] our builder always went above and beyond to make sure every detail of our construction fully covered.

5.0
Verified Homeowner
Rockwall, TX, on Dec 18, 2021

I did not like the manner in which we initially signed the original documents. I walked in wanting to buy the home, discussed some things that I would like, and signed the same day. There was no opportunity to make adjustments and changes prebuild and post foundation build

4.8
Verified Homeowner
Garland, TX, on Dec 17, 2021

Like

5.0
Verified Homeowner
Garland, TX, on Dec 01, 2021

The experience and work quality was excellent because of the professionalism and work ethic of our builder [name removed]. He was a joy and we slept good at night knowing that our house was in his hands.

5.0
Verified Homeowner
Rockwall, TX, on Oct 23, 2021

Like

4.9
Verified Homeowner
Rockwall, TX, on Oct 18, 2021

The quality of the work performed on my home is very substandard. We have continued to have one issue after another, for example, we have had the electricians come out every week and still they can fix the issues we are having. Our lights are always flickering and breakers always [name removed]. The room above my two-car garage literally shakes and vibrates when the garage door is opening or closing. Our home was delivered with some granite countertops scratched and was told they would be replaced a week after closing but we have been in our house for over six weeks and nothing has been said about it. Our walls were left not properly smoothed out and one can actually see the bumps in the walls.

3.7
Verified Homeowner
Rockwall, TX, on Apr 22, 2021

We had an overall great experience. We did experience quite a few design problems and we had a couple of miscommunication errors. Communication could have been better but all that said my actual home is amazing!!! If my score could reflect my builder, [name removed], then my score would be a hands down 10 across the board. My entire experience was pretty simple and easy and, in my eyes, my home is the most beautiful home Grand has ever built!??

4.7
Verified Homeowner
Rockwall, TX, on Dec 02, 2020

The closing was very impersonal and non-informational. All the glass in the house is scratched. CAT5 wiring should have been wired to the media room.

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rockwall, on Dec 30, 2022

From beginning to the end the worst experience I have ever had

0.5
Verified Homeowner
Rockwall, on Nov 22, 2022

[name removed] is great. He is always respond when we need his help

5.0
Verified Homeowner
Rockwall, on Nov 17, 2022

No comment

5.0
Verified Homeowner
Rockwall, on Nov 10, 2022

[name removed] is always ready and happy to resolve any warranty or service issue as fast as possible. Perfect customer experience so far.

5.0
Verified Homeowner
Rockwall, on Aug 17, 2022

This has been the best team I have ever worked with. They go above and beyond expectations.

5.0
Verified Homeowner
Rockwall, on Jul 17, 2022

I moved in February 15 and tired of my second bathroom has yet to be installed it is the middle of July

5.0
Verified Homeowner
Rockwall, on Jun 02, 2022

The warranty service is a very useful resource to have post-closing and [name removed] is a terrific advocate

5.0
Verified Homeowner
Rockwall, on May 29, 2022

[name removed] has done an exceptional job. He follows up on every concern in a timely manner, and always makes sure we are satisfied. I have purchased 5 new homes and we have never been cared for after the sale like [name removed] & Grand Homes have cared for us.

5.0
Verified Homeowner
Garland, on Mar 09, 2022

All warranty related items were taken care of in a timely manner.

5.0
Verified Homeowner
Garland, on Mar 01, 2022

Warranty service was precise and remarkable attention to detail. When I call with a request, it was immediately attended to. Service is second to none.

5.0
Verified Homeowner
Rockwall, on Dec 21, 2021

Like

5.0
Verified Homeowner
Rockwall, on May 16, 2021

My home has so many issues and Grand wants to "patch" the issues instead of actually fixing the problems. They want to pick and choose what is fixed instead of fixing everything. I closed on this brand new construction 5 months ago today. It is not sellable!!!!!! Waste of money, shotty workmanship, cheap cost cutting measures taken, definitely do not lock at for the customer.

1.9
Verified Homeowner
Rockwall, on Apr 28, 2021

I have liked the prompt attention to my questions or requests for service regarding any minor repairs or how different amenities within the house work

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rockwall, on Jan 17, 2023

[name removed] is amazing and goes above and beyond. Exceptional Customer Service!

3.7
Verified Homeowner
Rockwall, on Dec 31, 2022

Some items on the closing punch list took a while to be corrected, but the warranty representive has been in contact with us to ensure they are completed.

4.9
Verified Homeowner
Rockwall, on Jan 19, 2022

I loved my experience with our builder [name removed]. He was amazing. I also love my home as a whole. This was a well built home inside and out. If I had to say something I disliked, it would have to be the communication. There needs to be better communication between the new home owner and the sales team and every one evolved with the building process.

4.9
Verified Homeowner
Rockwall, on Nov 01, 2021

All the issues with my home and all the lies every employee has told me . Worse than used car salesmen

2.0
Verified Homeowner
Rockwall, on Aug 23, 2021

The builder was very responsive! Took a little longer to close but I know we were at the mercy of independent contractors

4.6
Verified Homeowner