Top Homebuilder Ratings & Reviews

Grand Homes

Tour At Craig Ranch

69 Homeowner Reviews Completed Nov 2019 - May 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.4

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.5

Installation & Workmanship

4.5

Community Profile

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North-East: Tour At Craig Ranch homes

North-East: Tour At Craig Ranch homes

Welcome to The Tour at Craig Ranch where you will be living an executive lifestyle in McKinney's newest community. Families can enjoy all the amenities including a fitness center and spa, sports fields and beach volleyball. Students at Craig Ranch will filter through the exemplary rated Frisco ISD schools: Isbell Elementary, Lawler Middle and Liberty High. Offered in The Tour are our famous Lifespace Designs. Whether you are entertaining a house full of friends or spending a quite night with the family, LifeSpaces allows you to choose design options that best fit your family's needs. The comfortable living and easy access to Highways 380, 75, 121 and Dallas North Tollway could be the best place for your dream home.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Sep 30, 2020

[name removed] is really nice and good in understanding our requirements and resolved them quickly . Our home looks really good with all the architectural layout made by him .

4.8
Verified Homeowner
Mckinney, on Jan 22, 2021

[name removed] was excellent. He was very thorough on explaining the warranty process. Left no question un answered.

5.0
Verified Homeowner
Mckinney, on Apr 14, 2021

The grass was not brand new!!

4.6
Verified Homeowner
Mckinney, TX, on Sep 12, 2020

We like support and help from Mr brady ..

5.0
Verified Homeowner
Mckinney, on Jan 20, 2021

[name removed] is very responsive on the phone call / email and up to date with scheduling appoinments with vendor . The best thing about [name removed] is , he try to fix most of the minor repair himself too and if he cant fix then only he will schedule some vendor to come and fix it !!!

5.0
Verified Homeowner
Mckinney, on Feb 01, 2021

1. A/C and Heater air balancing is not good. Did not architecture properly. Even if we do air balancing it’s not balancing properly. 2. Did not follow any guidelines when building the kitchen island. space between kitchen cabinets and Island is less than 36 inches. All major builders follow IRC or NKBA guidelines. 3. Nail down hardwood floor is popping out everywhere. Need to sand the whole floor and stain the wood. 4. Panel breaker trips in all rooms. Poor electric quality. 5. Doesn't have proper rain water drain system. Need to put French drain on both sides of the house.

1.7
Verified Homeowner
Mckinney, TX, on Sep 11, 2020

Everything went well. I builder [name removed] was great.

5.0
Verified Homeowner
Mckinney, on Dec 24, 2020

Okay

5.0
Verified Homeowner
Mckinney, on Jan 28, 2021

Trying to cut corners in every issue reported. Promised to fix all issues after mid year review. Even i gave a good review per request but nothing happened. Still following up with warranty to fix

2.5
Verified Homeowner
Mckinney, TX, on Sep 02, 2020

Pressure to close home in under a month, asking for additional money closing was moved Privacy is huge issue. [name removed] too close with neighbors windows completely visible - Will not recommend grand home for this one reason. Cleaning before handover not adequate.

2.4
Verified Homeowner
Mckinney, on Sep 08, 2020

I have a shower issue reported over six months ago. Many tradesmen and GH have looked at the problem. Everyone is finger pointing while my shower continues to leak out onto the bathroom floor. You do. not get a 10 when your customer takes backseat to who is going to eat the cost to fix it. Shame onyou...

4.5
Verified Homeowner
Mckinney, on Dec 22, 2020

[name removed] has been great to work with and very responsive to any questions or issues we have!

5.0
Verified Homeowner
Mckinney, on Jul 12, 2020

Like- Quality Build, Energy Efficiency, Large Windows Dislike- Small Garage Size

4.8
Verified Homeowner
Mckinney, TX, on Aug 01, 2020

[name removed] helped us through the process a lot.

4.9
Verified Homeowner
Mckinney, on Aug 28, 2020

Tim Smith has been very helpful in addressing all the issues left over on the closing date my Building team. He is very responsive, and the only downside is delay from Grand Homes Contractors. I can understand he is busy but if there is one thing that warranty team can improve is processing the request without delay from Contractors. I still have 45+ issues left but I’m confident that Tim will help close it. Thanks

5.0
Verified Homeowner
Mckinney, on Jul 09, 2020

I am the first time home buyer and completely happy with my purchase experience. there is no perfect world exist but [name removed] Home sales team([name removed] ) and Warranty team([name removed]) all supported me very well and they are very best including my builder [name removed]. Thank you [name removed] Home building my dream home at the [name removed].

4.7
Verified Homeowner
Mckinney, TX, on Jul 30, 2020

The home is absolutely beautiful. [name removed] did a great job taking care of anything we found on the initial inspection.

5.0
Verified Homeowner
Mckinney, on Aug 28, 2020

My Kitchen walkway is very narrow. Walkway is less then 31” inches. If anyone in the home had accident how would they use the kitchen walkway with the wheelchair.

0.5
Verified Homeowner
Mckinney, on Apr 04, 2020

[name removed] dedication to making sure repairs were completed. Although there are still more to be completed due to the Coronavirus I have no doubt my annual inspection repair list will be fulfilled as long as Ms. [name removed] is in charge

4.6
Verified Homeowner
Mckinney, TX, on Jul 01, 2020

Thks

4.5
Verified Homeowner
Mckinney, on Jul 22, 2020

the response is pretty prompt and [name removed]/[name removed] [name removed] do a good job. 1 thing i dont like is sometimes you are tied to the same vendors who were used by builder otherwise the warranty gets void

5.0
Verified Homeowner
Mckinney, on Dec 11, 2019

[name removed] is a strong sales person and she takes good care of her customers I like her strong positive attitude. [name removed] did an awesome job on constructing our house and taking care of all issues we pointed. I would blindly consider him to build my next [name removed] [name removed] house. [name removed] took good care of us during the warranty period and hats off to him for putting in tremendous effort in following up on issues from start to close.

5.0
Verified Homeowner
Mckinney, TX, on May 23, 2020

Starting with the process of buying to getting my home delivered it was a roller coaster ride and different experiences. [name removed] my [name removed] Agent was good, [name removed] is a real professional one. [name removed] center ([name removed]) was not very welcoming though but the builder ([name removed]) and Warranty person ([name removed]) covered the gaps well. They delivered what they committed and listened to us during the process of building the house. For minor things which were possible [name removed] did and [name removed] is doing things pro-actively if he sees something that falls under warranty and needs fix.

4.8
Verified Homeowner
Mckinney, on Jun 30, 2020

there are still long pending issues. like backyard gradient, granite staining, flooring issues, HVAC issues. Other minor issues can be fixed at the year end.

5.0
Verified Homeowner
Mckinney, on Nov 22, 2019

[name removed] partners and Warranty depart

5.0
Verified Homeowner
Mckinney, on Apr 02, 2020

Excellent and responsible service.

5.0
Verified Homeowner
Mckinney, TX, on May 09, 2020

I didn’t any good experience . There were issues from the beginning to close. Even the close in date was moved couple of times 11th hour

2.5
Verified Homeowner
Mckinney, on Oct 26, 2019

The overall quality is excellent and they are responsive

4.0
Verified Homeowner
Mckinney, on Mar 14, 2020

Fast response and care about the request which is so important to the buyer. Thank you [name removed] for caring.

5.0
Verified Homeowner
Mckinney, TX, on Mar 15, 2020

quality of the construction.

3.6
Verified Homeowner
Mckinney, on Sep 04, 2019

Build quality / GH Personnel I have interacted with

4.5
Verified Homeowner
Mckinney, on Feb 14, 2020

Helps everytime I call

5.0
Verified Homeowner
Mckinney, TX, on Feb 16, 2020

Always [name removed] was the best. He always provided quality update and status of the home building.

4.3
Verified Homeowner
Mckinney, on Aug 28, 2019

I'm impressed overall the qualities in [name removed] Home, best of all, the Energy efficient and the level of customer service

5.0
Verified Homeowner
Mckinney, TX, on Jan 27, 2020

Customization

4.5
Verified Homeowner
Mckinney, on Jan 27, 2020

[name removed] is very helpful he always response clear all the questions. Over all good experience with grand home.

5.0
Verified Homeowner
Mckinney, on Aug 10, 2019

This feedback is specific to my experience with [name removed] from Warranty services and is not a reflection of my experience during build process. My experience with [name removed] has been very positive. He is a person genuinely with a customer satisfaction first mind set. His professionalism, expertise and willingness to help made my experience during warranty phase really smooth. When ever there is an issue, i have this confidence that [name removed] will be able to address it effectively and asap. He had met and surpassed the expectation i had for the warranty period.

3.6
Verified Homeowner
Mckinney, TX, on Jan 18, 2020

Positive attitudes by all [name removed] [name removed] personnel to deliver the best home possible.

5.0
Verified Homeowner
Mckinney, on Nov 24, 2019

I like the promptness in responding to my calls. [name removed] is very friendly and responds to my calls, messages immediately and schedules the appointments to fix couple of issues I've notified so far.

4.8
Verified Homeowner
Mckinney, on Oct 22, 2019

No comment

3.6
Verified Homeowner
Mckinney, TX, on Nov 13, 2019

The best thing that I liked was the easy way to reach out to the builder, [name removed], and having discussions about everything.

5.0
Verified Homeowner
Mckinney, on Oct 18, 2019

Very nice workers that put booties on and respond quickly

5.0
Verified Homeowner
Mckinney, TX, on Nov 09, 2019

Building a new home from start was really exciting. It was good to see all the things getting installed and in a great way.

4.8
Verified Homeowner
Mckinney, on Aug 29, 2019

Very responsive, always willing to help.

4.7
Verified Homeowner
Mckinney, TX, on Nov 05, 2019

The great support we received from the staff

5.0
Verified Homeowner
Mckinney, on Aug 28, 2019

Overall i am very satisfied with the Warranty service and customer care experience. [name removed] took care of all the warranty needs.

5.0
Verified Homeowner
Mckinney, TX, on Oct 10, 2019

[name removed] [name removed] had good floor plans and was flexible to change plan as per our needs.

4.3
Verified Homeowner
Mckinney, on Jun 17, 2019

Very good.

5.0
Verified Homeowner
Mckinney, TX, on Sep 04, 2019

My builder [name removed] and [name removed] rep [name removed] always support , they never hesitate answer any of my questions.

4.9
Verified Homeowner
Mckinney, on Jun 07, 2019

The response from the warranty service team was prompt and the problems were resolved immediately.

4.8
Verified Homeowner
Mckinney, TX, on Aug 19, 2019

Choosing design options for the home

5.0
Verified Homeowner
Mckinney, on Feb 28, 2019

they are always there to help

5.0
Verified Homeowner
Mckinney, TX, on Jul 26, 2019

Purchase process had some issues.The overall quality of construction is average.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Sep 30, 2020

[name removed] is really nice and good in understanding our requirements and resolved them quickly . Our home looks really good with all the architectural layout made by him .

4.8
Verified Homeowner
Mckinney, TX, on Sep 12, 2020

We like support and help from Mr brady ..

5.0
Verified Homeowner
Mckinney, TX, on Sep 11, 2020

Everything went well. I builder [name removed] was great.

5.0
Verified Homeowner
Mckinney, TX, on Sep 02, 2020

Pressure to close home in under a month, asking for additional money closing was moved Privacy is huge issue. [name removed] too close with neighbors windows completely visible - Will not recommend grand home for this one reason. Cleaning before handover not adequate.

2.4
Verified Homeowner
Mckinney, TX, on Aug 01, 2020

[name removed] helped us through the process a lot.

4.9
Verified Homeowner
Mckinney, TX, on Jul 30, 2020

The home is absolutely beautiful. [name removed] did a great job taking care of anything we found on the initial inspection.

5.0
Verified Homeowner
Mckinney, TX, on Jul 01, 2020

Thks

4.5
Verified Homeowner
Mckinney, TX, on May 23, 2020

Starting with the process of buying to getting my home delivered it was a roller coaster ride and different experiences. [name removed] my [name removed] Agent was good, [name removed] is a real professional one. [name removed] center ([name removed]) was not very welcoming though but the builder ([name removed]) and Warranty person ([name removed]) covered the gaps well. They delivered what they committed and listened to us during the process of building the house. For minor things which were possible [name removed] did and [name removed] is doing things pro-actively if he sees something that falls under warranty and needs fix.

4.8
Verified Homeowner
Mckinney, TX, on May 09, 2020

I didn’t any good experience . There were issues from the beginning to close. Even the close in date was moved couple of times 11th hour

2.5
Verified Homeowner
Mckinney, TX, on Mar 15, 2020

quality of the construction.

3.6
Verified Homeowner
Mckinney, TX, on Feb 16, 2020

Always [name removed] was the best. He always provided quality update and status of the home building.

4.3
Verified Homeowner
Mckinney, TX, on Jan 27, 2020

Customization

4.5
Verified Homeowner
Mckinney, TX, on Jan 18, 2020

Positive attitudes by all [name removed] [name removed] personnel to deliver the best home possible.

5.0
Verified Homeowner
Mckinney, TX, on Nov 13, 2019

The best thing that I liked was the easy way to reach out to the builder, [name removed], and having discussions about everything.

5.0
Verified Homeowner
Mckinney, TX, on Nov 09, 2019

Building a new home from start was really exciting. It was good to see all the things getting installed and in a great way.

4.8
Verified Homeowner
Mckinney, TX, on Nov 05, 2019

The great support we received from the staff

5.0
Verified Homeowner
Mckinney, TX, on Oct 10, 2019

[name removed] [name removed] had good floor plans and was flexible to change plan as per our needs.

4.3
Verified Homeowner
Mckinney, TX, on Sep 04, 2019

My builder [name removed] and [name removed] rep [name removed] always support , they never hesitate answer any of my questions.

4.9
Verified Homeowner
Mckinney, TX, on Aug 19, 2019

Choosing design options for the home

5.0
Verified Homeowner
Mckinney, TX, on Jul 26, 2019

Purchase process had some issues.The overall quality of construction is average.

4.3
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jan 22, 2021

[name removed] was excellent. He was very thorough on explaining the warranty process. Left no question un answered.

5.0
Verified Homeowner
Mckinney, on Jan 20, 2021

[name removed] is very responsive on the phone call / email and up to date with scheduling appoinments with vendor . The best thing about [name removed] is , he try to fix most of the minor repair himself too and if he cant fix then only he will schedule some vendor to come and fix it !!!

5.0
Verified Homeowner
Mckinney, on Dec 24, 2020

Okay

5.0
Verified Homeowner
Mckinney, on Dec 22, 2020

[name removed] has been great to work with and very responsive to any questions or issues we have!

5.0
Verified Homeowner
Mckinney, on Aug 28, 2020

Tim Smith has been very helpful in addressing all the issues left over on the closing date my Building team. He is very responsive, and the only downside is delay from Grand Homes Contractors. I can understand he is busy but if there is one thing that warranty team can improve is processing the request without delay from Contractors. I still have 45+ issues left but I’m confident that Tim will help close it. Thanks

5.0
Verified Homeowner
Mckinney, on Aug 28, 2020

My Kitchen walkway is very narrow. Walkway is less then 31” inches. If anyone in the home had accident how would they use the kitchen walkway with the wheelchair.

0.5
Verified Homeowner
Mckinney, on Jul 22, 2020

the response is pretty prompt and [name removed]/[name removed] [name removed] do a good job. 1 thing i dont like is sometimes you are tied to the same vendors who were used by builder otherwise the warranty gets void

5.0
Verified Homeowner
Mckinney, on Jun 30, 2020

there are still long pending issues. like backyard gradient, granite staining, flooring issues, HVAC issues. Other minor issues can be fixed at the year end.

5.0
Verified Homeowner
Mckinney, on Apr 02, 2020

Excellent and responsible service.

5.0
Verified Homeowner
Mckinney, on Mar 14, 2020

Fast response and care about the request which is so important to the buyer. Thank you [name removed] for caring.

5.0
Verified Homeowner
Mckinney, on Feb 14, 2020

Helps everytime I call

5.0
Verified Homeowner
Mckinney, on Jan 27, 2020

[name removed] is very helpful he always response clear all the questions. Over all good experience with grand home.

5.0
Verified Homeowner
Mckinney, on Nov 24, 2019

I like the promptness in responding to my calls. [name removed] is very friendly and responds to my calls, messages immediately and schedules the appointments to fix couple of issues I've notified so far.

4.8
Verified Homeowner
Mckinney, on Oct 22, 2019

No comment

3.6
Verified Homeowner
Mckinney, on Oct 18, 2019

Very nice workers that put booties on and respond quickly

5.0
Verified Homeowner
Mckinney, on Aug 29, 2019

Very responsive, always willing to help.

4.7
Verified Homeowner
Mckinney, on Aug 28, 2019

Overall i am very satisfied with the Warranty service and customer care experience. [name removed] took care of all the warranty needs.

5.0
Verified Homeowner
Mckinney, on Jun 17, 2019

Very good.

5.0
Verified Homeowner
Mckinney, on Jun 07, 2019

The response from the warranty service team was prompt and the problems were resolved immediately.

4.8
Verified Homeowner
Mckinney, on Feb 28, 2019

they are always there to help

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Apr 14, 2021

The grass was not brand new!!

4.6
Verified Homeowner
Mckinney, on Feb 01, 2021

1. A/C and Heater air balancing is not good. Did not architecture properly. Even if we do air balancing it’s not balancing properly. 2. Did not follow any guidelines when building the kitchen island. space between kitchen cabinets and Island is less than 36 inches. All major builders follow IRC or NKBA guidelines. 3. Nail down hardwood floor is popping out everywhere. Need to sand the whole floor and stain the wood. 4. Panel breaker trips in all rooms. Poor electric quality. 5. Doesn't have proper rain water drain system. Need to put French drain on both sides of the house.

1.7
Verified Homeowner
Mckinney, on Jan 28, 2021

Trying to cut corners in every issue reported. Promised to fix all issues after mid year review. Even i gave a good review per request but nothing happened. Still following up with warranty to fix

2.5
Verified Homeowner
Mckinney, on Sep 08, 2020

I have a shower issue reported over six months ago. Many tradesmen and GH have looked at the problem. Everyone is finger pointing while my shower continues to leak out onto the bathroom floor. You do. not get a 10 when your customer takes backseat to who is going to eat the cost to fix it. Shame onyou...

4.5
Verified Homeowner
Mckinney, on Jul 12, 2020

Like- Quality Build, Energy Efficiency, Large Windows Dislike- Small Garage Size

4.8
Verified Homeowner
Mckinney, on Jul 09, 2020

I am the first time home buyer and completely happy with my purchase experience. there is no perfect world exist but [name removed] Home sales team([name removed] ) and Warranty team([name removed]) all supported me very well and they are very best including my builder [name removed]. Thank you [name removed] Home building my dream home at the [name removed].

4.7
Verified Homeowner
Mckinney, on Apr 04, 2020

[name removed] dedication to making sure repairs were completed. Although there are still more to be completed due to the Coronavirus I have no doubt my annual inspection repair list will be fulfilled as long as Ms. [name removed] is in charge

4.6
Verified Homeowner
Mckinney, on Dec 11, 2019

[name removed] is a strong sales person and she takes good care of her customers I like her strong positive attitude. [name removed] did an awesome job on constructing our house and taking care of all issues we pointed. I would blindly consider him to build my next [name removed] [name removed] house. [name removed] took good care of us during the warranty period and hats off to him for putting in tremendous effort in following up on issues from start to close.

5.0
Verified Homeowner
Mckinney, on Nov 22, 2019

[name removed] partners and Warranty depart

5.0
Verified Homeowner
Mckinney, on Oct 26, 2019

The overall quality is excellent and they are responsive

4.0
Verified Homeowner
Mckinney, on Sep 04, 2019

Build quality / GH Personnel I have interacted with

4.5
Verified Homeowner
Mckinney, on Aug 28, 2019

I'm impressed overall the qualities in [name removed] Home, best of all, the Energy efficient and the level of customer service

5.0
Verified Homeowner
Mckinney, on Aug 10, 2019

This feedback is specific to my experience with [name removed] from Warranty services and is not a reflection of my experience during build process. My experience with [name removed] has been very positive. He is a person genuinely with a customer satisfaction first mind set. His professionalism, expertise and willingness to help made my experience during warranty phase really smooth. When ever there is an issue, i have this confidence that [name removed] will be able to address it effectively and asap. He had met and surpassed the expectation i had for the warranty period.

3.6
Verified Homeowner