Top Homebuilder Ratings & Reviews

Grand Homes

Tour At Craig Ranch

77 Homeowner Reviews Completed Mar 2019 - Sep 2020

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.2

Construction Experience

4.6

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.6

Community Profile

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North-East: Tour At Craig Ranch homes

North-East: Tour At Craig Ranch homes

Welcome to The Tour at Craig Ranch where you will be living an executive lifestyle in McKinney's newest community. Families can enjoy all the amenities including a fitness center and spa, sports fields and beach volleyball. Students at Craig Ranch will filter through the exemplary rated Frisco ISD schools: Isbell Elementary, Lawler Middle and Liberty High. Offered in The Tour are our famous Lifespace Designs. Whether you are entertaining a house full of friends or spending a quite night with the family, LifeSpaces allows you to choose design options that best fit your family's needs. The comfortable living and easy access to Highways 380, 75, 121 and Dallas North Tollway could be the best place for your dream home.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Sep 08, 2020

I have a shower issue reported over six months ago. Many tradesmen and GH have looked at the problem. Everyone is finger pointing while my shower continues to leak out onto the bathroom floor. You do. not get a 10 when your customer takes backseat to who is going to eat the cost to fix it. Shame onyou...

4.5
Verified Homeowner
Mckinney, on Aug 28, 2020

My Kitchen walkway is very narrow. Walkway is less then 31” inches. If anyone in the home had accident how would they use the kitchen walkway with the wheelchair.

0.5
Verified Homeowner
Mckinney, on Aug 28, 2020

Tim Smith has been very helpful in addressing all the issues left over on the closing date my Building team. He is very responsive, and the only downside is delay from Grand Homes Contractors. I can understand he is busy but if there is one thing that warranty team can improve is processing the request without delay from Contractors. I still have 45+ issues left but I’m confident that Tim will help close it. Thanks

5.0
Verified Homeowner
Mckinney, on Jul 22, 2020

the response is pretty prompt and [name removed]/[name removed] [name removed] do a good job. 1 thing i dont like is sometimes you are tied to the same vendors who were used by builder otherwise the warranty gets void

5.0
Verified Homeowner
Mckinney, on Jul 12, 2020

Like- Quality Build, Energy Efficiency, Large Windows Dislike- Small Garage Size

4.8
Verified Homeowner
Mckinney, on Jul 09, 2020

I am the first time home buyer and completely happy with my purchase experience. there is no perfect world exist but [name removed] Home sales team([name removed] ) and Warranty team([name removed]) all supported me very well and they are very best including my builder [name removed]. Thank you [name removed] Home building my dream home at the [name removed].

4.7
Verified Homeowner
Mckinney, on Jun 30, 2020

there are still long pending issues. like backyard gradient, granite staining, flooring issues, HVAC issues. Other minor issues can be fixed at the year end.

5.0
Verified Homeowner
Mckinney, on Apr 04, 2020

[name removed] dedication to making sure repairs were completed. Although there are still more to be completed due to the Coronavirus I have no doubt my annual inspection repair list will be fulfilled as long as Ms. [name removed] is in charge

4.6
Verified Homeowner
Mckinney, on Apr 02, 2020

Excellent and responsible service.

5.0
Verified Homeowner
Mckinney, on Mar 14, 2020

Fast response and care about the request which is so important to the buyer. Thank you [name removed] for caring.

5.0
Verified Homeowner
Mckinney, on Feb 14, 2020

Helps everytime I call

5.0
Verified Homeowner
Mckinney, on Jan 27, 2020

[name removed] is very helpful he always response clear all the questions. Over all good experience with grand home.

5.0
Verified Homeowner
Mckinney, on Dec 11, 2019

[name removed] is a strong sales person and she takes good care of her customers I like her strong positive attitude. [name removed] did an awesome job on constructing our house and taking care of all issues we pointed. I would blindly consider him to build my next [name removed] [name removed] house. [name removed] took good care of us during the warranty period and hats off to him for putting in tremendous effort in following up on issues from start to close.

5.0
Verified Homeowner
Mckinney, on Nov 24, 2019

I like the promptness in responding to my calls. [name removed] is very friendly and responds to my calls, messages immediately and schedules the appointments to fix couple of issues I've notified so far.

4.8
Verified Homeowner
Mckinney, on Nov 22, 2019

[name removed] partners and Warranty depart

5.0
Verified Homeowner
Mckinney, on Oct 26, 2019

The overall quality is excellent and they are responsive

4.0
Verified Homeowner
Mckinney, on Oct 22, 2019

No comment

3.6
Verified Homeowner
Mckinney, on Oct 18, 2019

Very nice workers that put booties on and respond quickly

5.0
Verified Homeowner
Mckinney, TX, on Oct 10, 2019

[name removed] [name removed] had good floor plans and was flexible to change plan as per our needs.

4.3
Verified Homeowner
Mckinney, on Sep 04, 2019

Build quality / GH Personnel I have interacted with

4.5
Verified Homeowner
Mckinney, TX, on Sep 04, 2019

My builder [name removed] and [name removed] rep [name removed] always support , they never hesitate answer any of my questions.

4.9
Verified Homeowner
Mckinney, on Aug 29, 2019

Very responsive, always willing to help.

4.7
Verified Homeowner
Mckinney, on Aug 28, 2019

I'm impressed overall the qualities in [name removed] Home, best of all, the Energy efficient and the level of customer service

5.0
Verified Homeowner
Mckinney, on Aug 28, 2019

Overall i am very satisfied with the Warranty service and customer care experience. [name removed] took care of all the warranty needs.

5.0
Verified Homeowner
Mckinney, TX, on Aug 19, 2019

Choosing design options for the home

5.0
Verified Homeowner
Mckinney, on Aug 10, 2019

This feedback is specific to my experience with [name removed] from Warranty services and is not a reflection of my experience during build process. My experience with [name removed] has been very positive. He is a person genuinely with a customer satisfaction first mind set. His professionalism, expertise and willingness to help made my experience during warranty phase really smooth. When ever there is an issue, i have this confidence that [name removed] will be able to address it effectively and asap. He had met and surpassed the expectation i had for the warranty period.

3.6
Verified Homeowner
Mckinney, TX, on Jul 26, 2019

Purchase process had some issues.The overall quality of construction is average.

4.3
Verified Homeowner
Mckinney, TX, on Jun 28, 2019

The architecture and color in model combined with friendliness and attention to detail of builder

5.0
Verified Homeowner
Mckinney, TX, on Jun 27, 2019

Detail lacks quality and workmanship. [name removed] answer is always no. Caught employees lying because it was too hard or difficult. Your just another house being built as workers are disrespectful to the property when constructing

3.0
Verified Homeowner
Mckinney, on Jun 17, 2019

Very good.

5.0
Verified Homeowner
Mckinney, on Jun 07, 2019

The response from the warranty service team was prompt and the problems were resolved immediately.

4.8
Verified Homeowner
Mckinney, TX, on Apr 18, 2019

Overall it was a good experience.

5.0
Verified Homeowner
Mckinney, TX, on Apr 10, 2019

Faleepe is absolutely the reason for all [name removed] Home seasons! Had it not been for him I'm sure the process and experience would not have gone as great as it did.

4.2
Verified Homeowner
Mckinney, TX, on Mar 22, 2019

[name removed] was the best builder I could have. He was very very helpful throughout the process.

4.3
Verified Homeowner
Mckinney, on Feb 28, 2019

they are always there to help

5.0
Verified Homeowner
Mckinney, on Feb 19, 2019

Prompt response and service ! They will try to do everything to meet our satisfaction.

5.0
Verified Homeowner
Mckinney, on Feb 15, 2019

Till now warranty service representative [name removed] has been very responsive and took care of things i pointed out. I am satisfied with the service [name removed] provided and would rate him the high. During the build process i contacted [name removed] with a lot of hope to get a resolution, and he could not resolve the issue, and made me to think what is his role in the organization if he can't think from customer side and try to understand customer's view point. I would rate [name removed] a zero or negative.

5.0
Verified Homeowner
Mckinney, TX, on Feb 15, 2019

The quality of the home is excellent. Few things that I would like to highlight. There was no interaction or any assistance or any dialogue with [name removed] Home office/or anyone from [name removed] Home. If no one has reached out to us then, I am still confused asking question to myself, what is [name removed] Home and did I purchased home from [name removed] Home or builder? ([name removed] and [name removed]). [name removed] Home is very very poor in interaction with Buyer. The sales and relationship management is at lowest level on my scale. [name removed] even single call or single email any one from [name removed] Home. 2) I feel that [name removed] Home has charged us excessively for making changes e.g. money to remove pantry and again money to have pantry, Money to remove powder then money to have bathroom and so on. Requested some minor changes but every time [name removed] home was asking for money only. So no customer satisfaction and [name removed] Home only need Money. Money for removing and money for adding the same. 3) There are some missing pieces. Where is shower seat? Where are 5 mount lights (given only 4)?. Where are extra cabinet in kitchen? if you missed these, why not to refund the money. But [name removed] Home has no representation to speak with. [name removed] people are of no help and they are not the right people. The house delivery was going to be delayed. Thank you to [name removed]. We were fortunate to meet [name removed] one day in sales office and she is exceptional. She is the only person I really appreciate and because of her only I feel we were able to get home on time. [name removed] is really very helpful, very through in work, his quality of work is amazing, his constant follow-up is fantastic. If [name removed] is the builder, I will definitely recommend to purchase home. But still the question is, who is [name removed] Home (other than one sales rep) as no one speaks with buyer, no one address the concerns. Is builder a [name removed] Home?. if yes, why should I purchase under the name of [name removed] Home. I will only recommend to purchase home in community if the builder is [name removed] or [name removed], as I don't know who is the [name removed] Home. Thank you [name removed]

4.7
Verified Homeowner
Mckinney, on Feb 15, 2019

They are very prompt and helpful. Appreciate their quick turn around time

5.0
Verified Homeowner
Mckinney, TX, on Jan 27, 2019

whole experience was good, every one was helpful through out the process

5.0
Verified Homeowner
Mckinney, TX, on Jan 18, 2019

The open communication between [name removed] / [name removed] / Payeman

4.9
Verified Homeowner
Mckinney, TX, on Jan 11, 2019

The best part was the contractor/manager building my house was very responsive and satisfied us in every possible way -

4.7
Verified Homeowner
Mckinney, on Dec 29, 2018

They were courteous and friendly.

4.5
Verified Homeowner
Mckinney, TX, on Dec 29, 2018

The construction process was pretty smooth. We had no issues with our contractor, [name removed].

5.0
Verified Homeowner
Mckinney, TX, on Nov 29, 2018

[name removed] was great.. any question or anything that needed to get fixed he got it done so quick!

4.9
Verified Homeowner
Mckinney, TX, on Oct 27, 2018

My builder was the most amazing person I have ever worked with. He is truly an architect my home is nothing but spectacular

5.0
Verified Homeowner
Mckinney, TX, on Oct 14, 2018

builder and supervisor accommodated changes in between and sorted out any issues we brought it to their notice

4.9
Verified Homeowner
Mckinney, TX, on Oct 10, 2018

The construction manager [name removed] was the only saving grace in this whole process. Everyone else were incompetent and unprofessional. [name removed] would get 10/10 for his competency, integrity and efforts to provide good customer experience. Every one else were either serving their own personal agenda or incompetent.

3.1
Verified Homeowner
Mckinney, TX, on Sep 11, 2018

Nice people I dealt with from the sales person to the builder

5.0
Verified Homeowner
Mckinney, TX, on Sep 08, 2018

Delivering what we had been promised

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Oct 10, 2019

[name removed] [name removed] had good floor plans and was flexible to change plan as per our needs.

4.3
Verified Homeowner
Mckinney, TX, on Sep 04, 2019

My builder [name removed] and [name removed] rep [name removed] always support , they never hesitate answer any of my questions.

4.9
Verified Homeowner
Mckinney, TX, on Aug 19, 2019

Choosing design options for the home

5.0
Verified Homeowner
Mckinney, TX, on Jul 26, 2019

Purchase process had some issues.The overall quality of construction is average.

4.3
Verified Homeowner
Mckinney, TX, on Jun 28, 2019

The architecture and color in model combined with friendliness and attention to detail of builder

5.0
Verified Homeowner
Mckinney, TX, on Jun 27, 2019

Detail lacks quality and workmanship. [name removed] answer is always no. Caught employees lying because it was too hard or difficult. Your just another house being built as workers are disrespectful to the property when constructing

3.0
Verified Homeowner
Mckinney, TX, on Apr 18, 2019

Overall it was a good experience.

5.0
Verified Homeowner
Mckinney, TX, on Apr 10, 2019

Faleepe is absolutely the reason for all [name removed] Home seasons! Had it not been for him I'm sure the process and experience would not have gone as great as it did.

4.2
Verified Homeowner
Mckinney, TX, on Mar 22, 2019

[name removed] was the best builder I could have. He was very very helpful throughout the process.

4.3
Verified Homeowner
Mckinney, TX, on Feb 15, 2019

The quality of the home is excellent. Few things that I would like to highlight. There was no interaction or any assistance or any dialogue with [name removed] Home office/or anyone from [name removed] Home. If no one has reached out to us then, I am still confused asking question to myself, what is [name removed] Home and did I purchased home from [name removed] Home or builder? ([name removed] and [name removed]). [name removed] Home is very very poor in interaction with Buyer. The sales and relationship management is at lowest level on my scale. [name removed] even single call or single email any one from [name removed] Home. 2) I feel that [name removed] Home has charged us excessively for making changes e.g. money to remove pantry and again money to have pantry, Money to remove powder then money to have bathroom and so on. Requested some minor changes but every time [name removed] home was asking for money only. So no customer satisfaction and [name removed] Home only need Money. Money for removing and money for adding the same. 3) There are some missing pieces. Where is shower seat? Where are 5 mount lights (given only 4)?. Where are extra cabinet in kitchen? if you missed these, why not to refund the money. But [name removed] Home has no representation to speak with. [name removed] people are of no help and they are not the right people. The house delivery was going to be delayed. Thank you to [name removed]. We were fortunate to meet [name removed] one day in sales office and she is exceptional. She is the only person I really appreciate and because of her only I feel we were able to get home on time. [name removed] is really very helpful, very through in work, his quality of work is amazing, his constant follow-up is fantastic. If [name removed] is the builder, I will definitely recommend to purchase home. But still the question is, who is [name removed] Home (other than one sales rep) as no one speaks with buyer, no one address the concerns. Is builder a [name removed] Home?. if yes, why should I purchase under the name of [name removed] Home. I will only recommend to purchase home in community if the builder is [name removed] or [name removed], as I don't know who is the [name removed] Home. Thank you [name removed]

4.7
Verified Homeowner
Mckinney, TX, on Jan 27, 2019

whole experience was good, every one was helpful through out the process

5.0
Verified Homeowner
Mckinney, TX, on Jan 18, 2019

The open communication between [name removed] / [name removed] / Payeman

4.9
Verified Homeowner
Mckinney, TX, on Jan 11, 2019

The best part was the contractor/manager building my house was very responsive and satisfied us in every possible way -

4.7
Verified Homeowner
Mckinney, TX, on Dec 29, 2018

The construction process was pretty smooth. We had no issues with our contractor, [name removed].

5.0
Verified Homeowner
Mckinney, TX, on Nov 29, 2018

[name removed] was great.. any question or anything that needed to get fixed he got it done so quick!

4.9
Verified Homeowner
Mckinney, TX, on Oct 27, 2018

My builder was the most amazing person I have ever worked with. He is truly an architect my home is nothing but spectacular

5.0
Verified Homeowner
Mckinney, TX, on Oct 14, 2018

builder and supervisor accommodated changes in between and sorted out any issues we brought it to their notice

4.9
Verified Homeowner
Mckinney, TX, on Oct 10, 2018

The construction manager [name removed] was the only saving grace in this whole process. Everyone else were incompetent and unprofessional. [name removed] would get 10/10 for his competency, integrity and efforts to provide good customer experience. Every one else were either serving their own personal agenda or incompetent.

3.1
Verified Homeowner
Mckinney, TX, on Sep 11, 2018

Nice people I dealt with from the sales person to the builder

5.0
Verified Homeowner
Mckinney, TX, on Sep 08, 2018

Delivering what we had been promised

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Aug 28, 2020

My Kitchen walkway is very narrow. Walkway is less then 31” inches. If anyone in the home had accident how would they use the kitchen walkway with the wheelchair.

0.5
Verified Homeowner
Mckinney, on Aug 28, 2020

Tim Smith has been very helpful in addressing all the issues left over on the closing date my Building team. He is very responsive, and the only downside is delay from Grand Homes Contractors. I can understand he is busy but if there is one thing that warranty team can improve is processing the request without delay from Contractors. I still have 45+ issues left but I’m confident that Tim will help close it. Thanks

5.0
Verified Homeowner
Mckinney, on Jul 22, 2020

the response is pretty prompt and [name removed]/[name removed] [name removed] do a good job. 1 thing i dont like is sometimes you are tied to the same vendors who were used by builder otherwise the warranty gets void

5.0
Verified Homeowner
Mckinney, on Jun 30, 2020

there are still long pending issues. like backyard gradient, granite staining, flooring issues, HVAC issues. Other minor issues can be fixed at the year end.

5.0
Verified Homeowner
Mckinney, on Apr 02, 2020

Excellent and responsible service.

5.0
Verified Homeowner
Mckinney, on Mar 14, 2020

Fast response and care about the request which is so important to the buyer. Thank you [name removed] for caring.

5.0
Verified Homeowner
Mckinney, on Feb 14, 2020

Helps everytime I call

5.0
Verified Homeowner
Mckinney, on Jan 27, 2020

[name removed] is very helpful he always response clear all the questions. Over all good experience with grand home.

5.0
Verified Homeowner
Mckinney, on Nov 24, 2019

I like the promptness in responding to my calls. [name removed] is very friendly and responds to my calls, messages immediately and schedules the appointments to fix couple of issues I've notified so far.

4.8
Verified Homeowner
Mckinney, on Oct 22, 2019

No comment

3.6
Verified Homeowner
Mckinney, on Oct 18, 2019

Very nice workers that put booties on and respond quickly

5.0
Verified Homeowner
Mckinney, on Aug 29, 2019

Very responsive, always willing to help.

4.7
Verified Homeowner
Mckinney, on Aug 28, 2019

Overall i am very satisfied with the Warranty service and customer care experience. [name removed] took care of all the warranty needs.

5.0
Verified Homeowner
Mckinney, on Jun 17, 2019

Very good.

5.0
Verified Homeowner
Mckinney, on Jun 07, 2019

The response from the warranty service team was prompt and the problems were resolved immediately.

4.8
Verified Homeowner
Mckinney, on Feb 28, 2019

they are always there to help

5.0
Verified Homeowner
Mckinney, on Feb 19, 2019

Prompt response and service ! They will try to do everything to meet our satisfaction.

5.0
Verified Homeowner
Mckinney, on Feb 15, 2019

Till now warranty service representative [name removed] has been very responsive and took care of things i pointed out. I am satisfied with the service [name removed] provided and would rate him the high. During the build process i contacted [name removed] with a lot of hope to get a resolution, and he could not resolve the issue, and made me to think what is his role in the organization if he can't think from customer side and try to understand customer's view point. I would rate [name removed] a zero or negative.

5.0
Verified Homeowner
Mckinney, on Feb 15, 2019

They are very prompt and helpful. Appreciate their quick turn around time

5.0
Verified Homeowner
Mckinney, on Dec 29, 2018

They were courteous and friendly.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Sep 08, 2020

I have a shower issue reported over six months ago. Many tradesmen and GH have looked at the problem. Everyone is finger pointing while my shower continues to leak out onto the bathroom floor. You do. not get a 10 when your customer takes backseat to who is going to eat the cost to fix it. Shame onyou...

4.5
Verified Homeowner
Mckinney, on Jul 12, 2020

Like- Quality Build, Energy Efficiency, Large Windows Dislike- Small Garage Size

4.8
Verified Homeowner
Mckinney, on Jul 09, 2020

I am the first time home buyer and completely happy with my purchase experience. there is no perfect world exist but [name removed] Home sales team([name removed] ) and Warranty team([name removed]) all supported me very well and they are very best including my builder [name removed]. Thank you [name removed] Home building my dream home at the [name removed].

4.7
Verified Homeowner
Mckinney, on Apr 04, 2020

[name removed] dedication to making sure repairs were completed. Although there are still more to be completed due to the Coronavirus I have no doubt my annual inspection repair list will be fulfilled as long as Ms. [name removed] is in charge

4.6
Verified Homeowner
Mckinney, on Dec 11, 2019

[name removed] is a strong sales person and she takes good care of her customers I like her strong positive attitude. [name removed] did an awesome job on constructing our house and taking care of all issues we pointed. I would blindly consider him to build my next [name removed] [name removed] house. [name removed] took good care of us during the warranty period and hats off to him for putting in tremendous effort in following up on issues from start to close.

5.0
Verified Homeowner
Mckinney, on Nov 22, 2019

[name removed] partners and Warranty depart

5.0
Verified Homeowner
Mckinney, on Oct 26, 2019

The overall quality is excellent and they are responsive

4.0
Verified Homeowner
Mckinney, on Sep 04, 2019

Build quality / GH Personnel I have interacted with

4.5
Verified Homeowner
Mckinney, on Aug 28, 2019

I'm impressed overall the qualities in [name removed] Home, best of all, the Energy efficient and the level of customer service

5.0
Verified Homeowner
Mckinney, on Aug 10, 2019

This feedback is specific to my experience with [name removed] from Warranty services and is not a reflection of my experience during build process. My experience with [name removed] has been very positive. He is a person genuinely with a customer satisfaction first mind set. His professionalism, expertise and willingness to help made my experience during warranty phase really smooth. When ever there is an issue, i have this confidence that [name removed] will be able to address it effectively and asap. He had met and surpassed the expectation i had for the warranty period.

3.6
Verified Homeowner