Homebuilder Ratings & Reviews

Grand Homes

North-East

409 Homeowner Reviews
Apr 2024 - Oct 2025

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

Parker, TX, on Oct 03, 2025

[name removed] was by our side through the entire process. Organized, communication, and fulfilled all of our requests with such patience and kindness. He is an asset to your team.

5.0
Verified Homeowner
Parker, TX, on Oct 01, 2025

We are totally satisfied with everything

5.0
Verified Homeowner
Justin, TX, on Sep 25, 2025

Easy and quick with less hassle. Met expectations what we wanted. Friendly customer service

5.0
Verified Homeowner
Rockwall, TX, on Sep 22, 2025

Great service from contract through move-in.

4.9
Verified Homeowner
Rockwall, TX, on Sep 17, 2025

I appreciated the honesty and professionalism from [name removed] and [name removed] (the builder). I worked with [name removed] and [name removed] primarily and i am more than impressed with their quick response time, ability to explain difficult concepts, weekly updates with me, assuring me about timelines, and just being an overall Ambassador for Grand Homes during their entire work with me. I am thankful and happy for the professional and accommodating conduct of these two folks during the entire contracting and building process.

5.0
Verified Homeowner
Justin, TX, on Sep 12, 2025

N/A. I am very statisfied.

5.0
Verified Homeowner
Justin, TX, on Sep 11, 2025

I disliked two things 1. Ordinary chandeliers 2. Hot water tank installed at attic.

4.9
Verified Homeowner
Justin, TX, on Sep 08, 2025

Everyone we dealt with was friendly, helpful and professional. [name removed] and [name removed] were outstanding.

4.9
Verified Homeowner
Irving, TX, on Sep 03, 2025

The ease and clear communication especially with quick response by [name removed] who was very helpful in the process

5.0
Verified Homeowner
McKinney, TX, on Aug 24, 2025

I liked the special attention we received in resolving discrepancies during the purchase and build phase. The builder walked us through everything and we knew what to expect along the way

4.8
Verified Homeowner
Parker, TX, on Aug 19, 2025

Uncertainity to know exact Closing Date.

4.8
Verified Homeowner
Justin, TX, on Aug 16, 2025

Some Issues at design center

4.6
Verified Homeowner
Parker, TX, on Aug 06, 2025

[name removed] is great guy. Lot of respect for him. In the beginning there were road bumps as there was different builder. However as soon as [name removed] came on board, things got really smooth. He is such a genuine and honest person. Always understand your concern and try his best to address them. If I will buy Grand home again, I will make sure he is builder. [name removed] is Awesome too. She went beyond and above to help. She is dedicated and spend lot of time to help you. [name removed] at design center wonderful. And absolutely [name removed] is great guy. He was really involved in taking care of issues before closing. He is very knowledgeable.

5.0
Verified Homeowner
Justin, TX, on Aug 05, 2025

I really loved all the service from grand home from contract through move in .

5.0
Verified Homeowner
Heath, TX, on Aug 01, 2025

The entire experience has been horrible and continues to be horrible, even after move-in as we continue to find numerous things that were done incorrectly or not completed with the home, and even the workmanship of “warranty” work is terrible and unreliable. The only pleasantries have the experience have been our sales rep [name removed] and closing coordinator we communicated with, [name removed].

1.6
Verified Homeowner
McKinney, TX, on Jul 31, 2025

Design studio. That experience was horrible. It felt super rushed. Later I learned they are not part of Grand Homes. So i am not rating them with this. What we really liked was everyone else we met. [name removed] (our sales rep) was always there, even on her days off to answer our calls. And [name removed] (our builder) went about and beyond to make us happy. If it was not for him. He completely turned our experience with design center around. If it was not for him, we will be giving a completely different rating for Grand Homes.

4.3
Verified Homeowner
Heath, TX, on Jul 25, 2025

The sales person [name removed] and [name removed] are super . They made the sale transaction easy for me. [name removed] and [name removed] great as well taking care of the issues promptly. [name removed] at the warranty dept very attentive and focus , knowledgeable . Overall i am happy with Grand homes process beginning to end.

4.6
Verified Homeowner
Heath, Tx, on Jul 15, 2025

[name removed] & [name removed] made the process of purchasing a home less stressful. [name removed] went out of her ways to help me with some issues and [name removed] made sure things were taken care of. I loved that they are on top of things and made sure I was satisfied.

5.0
Verified Homeowner
Irving, Tx, on Jul 14, 2025

Communication

3.2
Verified Homeowner
Forney, Tx, on Jul 10, 2025

Throughout the entire process, I was kept informed about every stage of the process. [name removed] and [name removed], kept my wife and I in the loop on every thing that was occurring with our new home from photos and texting, they answered our calls whenever we had questions. Since we were buying from out of town, and we chose to build a model never built before ( Grand Riverside) we were treated as if we were already in Texas and could stop anytime, their communication was and still is TOP TIER!!. Even after we have settled in our new , their customer service has never stop. Grand Homes the two mentioned above are what customer service looks like, Bravo Gentlemen.

5.0
Verified Homeowner