Homebuilder Ratings & Reviews

Grand Homes

North-East

375 Homeowner Reviews
Dec 2024 - Jun 2026

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on May 30, 2026

From contract signing through move-in, the process was as smooth as could reasonably be expected for a project of this size and complexity. Whether it was [name removed] or [name removed], someone was always available to answer questions, provide updates, and address concerns promptly. Their responsiveness and willingness to help made the entire building experience much less stressful and gave us confidence throughout the process.

5.0
Verified Homeowner
Justin, TX, on May 21, 2026

Didnt imagine the trains would be this loud and run all day and night long. Would’ve loved that transparency but i do understand that a business has to be run and sometimes withholding information is necessary.

5.0
Verified Homeowner
Heath, TX, on May 19, 2026

I disliked the fact that I went to the design center before meeting the builder. I would have love to meet with the builder before heading to the design center as the builder gave me a better understanding of the home. This would have really helped in making design center decisions. [name removed] was really great to work with.

4.8
Verified Homeowner
Heath, TX, on May 19, 2026

We have had an outstanding experience working with Grand Homes, and in particular with Tino (Constantino) as our project manager. From day one, Tino has demonstrated exceptional attention to detail, strong communication, and a genuine commitment to making sure every aspect of the process is handled professionally and thoughtfully. He is incredibly responsive, proactive in addressing questions or concerns, and consistently keeps us informed at every stage of the build.

5.0
Verified Homeowner
Parker, TX, on May 19, 2026

Jason took major initiative in earning our business as buyers. I was originally meeting with Shaddock Homes, but the experience there was very different. They kept telling us “no” and asking for more upfront money, while Jason consistently followed up, tried to find solutions, and approached things with a “let’s see what we can do” attitude instead. Oddly enough, the salesperson at Shaddock never followed up with me or checked in afterward, which really stood out given how proactive Jason was throughout the process. The build process was honestly fun for us overall. We originally had a much longer time horizon in mind, but everything ultimately worked out for the best. Tim was wonderful to work with early on, so naturally we had a little hesitation when we were transitioned over to Tyler and Felipe because of the relationship we had already established. That said, Tyler and Felipe were fantastic throughout the process and have continued checking in and helping us whenever possible even after closing. That level of follow through has meant a lot to us.

5.0
Verified Homeowner
Anna, TX, on May 14, 2026

We absolutely loved our builder Brandon Hopson with his attention to detail and understanding our needs! He was extremely responsive and we greatly appreciated the daily calls with picture updates!

5.0
Verified Homeowner
Parker, TX, on May 01, 2026

I feel I overpaid for my new home. The explanations from the sales and design team could be better, especially in regards to the garage size. We wish it was as deep as the standard garage in our other home. Dealing with Tim the builder was very good. In general, I am happy with my new home.

3.9
Verified Homeowner
Celina, TX, on Apr 24, 2026

All Team From Grand Homes are awesome and very Helpful.

5.0
Verified Homeowner
Celina, TX, on Apr 13, 2026

The initial (before design center) interactions on pricing, cost of options, deposit requirements and HOA restrictions was a bit bumpy. It was all resolved timely, but did break the flow of a great experience.

4.9
Verified Homeowner
Parker, TX, on Apr 11, 2026

Great communication through the whole proceess

5.0
Verified Homeowner
McKinney, TX, on Apr 01, 2026

Bill Skiles was a good salesman and Elwyn was a good builder.

4.9
Verified Homeowner
Parker, TX, on Mar 30, 2026

[Translated from ES] PUNCTUALITY IN THE DELIVERY OF THE HOUSE

5.0
Verified Homeowner
Celina, TX, on Mar 26, 2026

I love the full process from the start , starting with my sales agent [name removed] that went above and beyond and was amazing to [name removed] the builder that was there at any stage of the building , both were amazing to work with and were the main reason of this amazing experience with Grand homes.

5.0
Verified Homeowner
McKinney, TX, on Mar 06, 2026

Everything was smooth

5.0
Verified Homeowner
Celina, TX, on Mar 06, 2026

The attention to detail and commitment to put me, the customer, first.

5.0
Verified Homeowner
Celina, TX, on Mar 02, 2026

I liked the whole process. From the sales agent [name removed] to Will the builder who was exceptional!

5.0
Verified Homeowner
McKinney, TX, on Feb 27, 2026

I like grand home meet timeline.

4.9
Verified Homeowner
Heath, TX, on Feb 24, 2026

What we liked about the process was when we had issues, the team was eager to try and help us resolve the issues. They were abke to present favorable solutions to us. At the same time issues that did arise could have been avoided at the design center phase. There were things we were not told that had we been been told, we would have made different decisions. The design center aspect in my opinion is flawed and needs to be looked into. The customer service element was good, but the process definitely could use improvement

4.7
Verified Homeowner
Justin, TX, on Feb 23, 2026

Toward the end of our home’s completion, we experienced several issues with the builder, Josette Smith. However, once we contacted Grand, Judson Bradley promptly stepped in to address all of our concerns. He personally walked through our home with us, alongside James Heathcock, the Warranty Manager, to ensure every issue was thoroughly identified. Both of them were clearly committed to making sure we were completely satisfied, and they worked diligently to see that all of our concerns were handled promptly, professionally, and to our satisfaction.

5.0
Verified Homeowner
Celina, TX, on Feb 17, 2026

Our experience with Grand Home was positive. We had been waiting for 2 years to get a lot and we loved Grand Home’s design. I greatly appreciated the professionalism and responsiveness of the team throughout the process—from signing the contract to move-in. The clarity of communication and timely updates made the process much smoother and less stressful. What we liked most was how Ms. [name removed] helped us tremendously, patiently answering all our questions after our sales representative, Ms. [name removed], left the company. [name removed] came to our rescue every single time—from the Design Center to the final handover. Another key person, Mr. [name removed], the builder, promptly addressed any concerns we raised and fixed them right away. One area for improvement would be at the Design Center. Our design coordinator seemed inexperienced and sometimes rushed us through choices, making it challenging to select what we truly wanted. We were also not satisfied with the kitchen quartz we upgraded for $8,000, as the installed quality was the lowest available in that category. We recommend reviewing this with your vendor to ensure buyers receive the upgraded product as promised. We also greatly appreciate our closing coordinator, Ms. [name removed], for extending the closing date by one month when we faced challenges with our previous lender. Overall, we are very satisfied with our purchase and would recommend Grand Home to others looking for a well-managed home buying experience.

4.5
Verified Homeowner