Homebuilder Ratings & Reviews

Grand Homes

North-East

381 Homeowner Reviews
Jan 2023 - Jul 2024

Grand Homes

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

Celina, Tx, on Jul 07, 2024

Everything is great specially with respect to communication from our Builder [name removed] on a time to time basis. However, we wish few were told upfront during design. For example: We were never told during design that we need to pay for outlet that support large appliance like refrigerators. We would have happily paid the money at the design. Many times we discussed about having fridge in Garage but never once we were told that outlet provided in garage doesn't support it. This has nothing to do with quality of construction, however it is important to get to these details with homeowners during design appointments.

4.9
Verified Homeowner
Celina, Tx, on Jul 04, 2024

Lots kf additional add ons. Had to do lots kf things ourselves

3.7
Verified Homeowner
Celina, Tx, on Jul 04, 2024

I have shared this in multiple forums / GH teams. Once I signed the contract; I was promised a few corrections which needed a lot of follow up with the sales team. In fact, the way the house was handed over could have been better… I see the other houses decorated during the handover and even pictures taken by GH which the sales team confirmed but never honored… Even warranty was trying cover themselves and I could sense that the message was, get whatever u need from the builder and if there’s an issue, I can’t help u… except for customizations which GH charges us anyways, there’s nothing special about GH for the price we pay… my friends buy houses with [name removed] and Toll and [name removed] and got far superior customer service when I compare to what I received.

3.9
Verified Homeowner
Celina, Tx, on Jul 01, 2024

We loved the home

4.7
Verified Homeowner
McKinney, Tx, on Jun 19, 2024

Providing more time to make a decision at design center would help first time home buyers.

5.0
Verified Homeowner
McKinney, Tx, on May 29, 2024

All experience was amazing end to end.

5.0
Verified Homeowner
McKinney, Tx, on May 24, 2024

The great builder [name removed]. I like his comitment and help

5.0
Verified Homeowner
Celina, Tx, on May 24, 2024

My additional drive way which initially offered was not done.water spout in front of the door

4.6
Verified Homeowner
McKinney, Tx, on May 15, 2024

Good: Sales person was very helpful and caring. Shown more flexibility towards customization and structural changes. Lake forest model one of the best model ever seen. Bad: Design experience was very bad due to lack of options, outdated and less items/materials. Design time is more focused on completing the design instead of true customer satisfaction and less flexibility like not giving daytime light bulb instead of regular light bulbs. Uncontrolled damages during construction work due to lack of skilled labor and training such as ceilings, wood floor and windows.

3.9
Verified Homeowner
McKinney, Tx, on May 09, 2024

Not happy with the sales team as we weren't informed about fees associated with structural changes after signing the contract and also, design team messed up the design for one of the bathrooms

4.5
Verified Homeowner
McKinney, Tx, on May 08, 2024

I liked how the entire process was extremely fast, efficient, and easy. Everyone was very kind and respectful and nice to work with!

5.0
Verified Homeowner
Celina, Tx, on May 07, 2024

we are happy overall with the entire experience. We particularly appreciate the site manager [name removed] for his professional handling of the whole building process.

4.4
Verified Homeowner
McKinney, Tx, on May 05, 2024

Everything was great. [name removed]- our sales agent was responsive, [name removed] - our design gallery rep was exceptional in helping us design our home. She went above and beyond in spending time and explaining everything. She even helped us navigate the community HOA in getting some very important exterior selections approved. [name removed]- our builder is the best builder we could have asked for. He is just amazing in everything he does. He is very patient and takes the time to get thing right that were important to us. He was always available and navigated couple of issues that didn't match the initial design. Biggest among them was our driveway. Only thing we were not happy was a person who did our blue print because they missed a big part of the plan. On one side of the property, we had an ADA ramp and plan was drawn to build driveway over the ADA ramp which of course can't be done. It was only noticed by [name removed] during the driveway pour and we had lot of issue due to that. This was a big miss and should have been noted early during drawing phase of our plot where we could have selected the left swing garage and avoid issues later. [name removed] also did an great job in working with us in solving few issues during construction, especially our bath tub. Model we selected was not available so he did a lot in searching for something similar that we liked.

4.9
Verified Homeowner
Celina, Tx, on May 03, 2024

[name removed] helped me a lot in every step of construction process and tried his best to accommodate changes even after design studio.

4.5
Verified Homeowner
McKinney, Tx, on May 01, 2024

The professionalism from the builder, timely updates, listen to customer feedback and take action, very cooperative with the customer.

5.0
Verified Homeowner
Celina, Tx, on Apr 30, 2024

Enjoyed the Experience with Sales, Design and Builder.

4.9
Verified Homeowner
Celina, Tx, on Apr 29, 2024

The most pleasant experience was during the build as [name removed] was always there to answer, whether it was late evenings or Weekends.

3.5
Verified Homeowner
Celina, Tx, on Apr 28, 2024

Overall attention to detail from the team and the communication

5.0
Verified Homeowner
Mckinney, Tx, on Apr 24, 2024

We've been to several builders and communities, and [name removed] zeroed in on what we were looking for and convinced us we wanted to build the house we were interested in. He helped us select the best lot available and gave us the benefits of building in Lake [name removed] and living in the [name removed] area. He answered all our questions better than anyone else and pointed out things he learned that we were interested in. He is very personable. We appreciated Grand's crediting us the title insurance coverage at closing. It amounted to approximately $5,600, which provided some of the needed financial relief. The builders went above and beyond to improve the experience. Dislike: Because we were under the impression the house would be completed and closed by May, we planned logistically and financially to close in May. We were notified in late November that Grand wanted to close in December, which was very stressful. We are in Kansas. When we signed the contract, I put in notice to terminate my apartment lease in May. [name removed] was not ready to sell her house. Grand pushed to close in January but allowed it to close in February, which is better than December. This is now April; we paid cash for the house but still have not moved in because we aren't ready based on our initial planning for the end of May. Dislike: Covering title insurance helped, but we are still losing money paying expenses for the Grand home in [name removed], my apartment, and [name removed]'s house in Wichita. So we are paying triple the expenses from March to June. Dislike: The design center process created issues. There was confusion about the master bath shower and the junior master vanity. There is too much pressure to finish design center selections in half a day.

4.9
Verified Homeowner
McKinney, Tx, on Apr 24, 2024

like

5.0
Verified Homeowner