Homebuilder Ratings & Reviews

Grand Homes

North-East

434 Homeowner Reviews
Feb 2024 - Aug 2025

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

Heath, TX, on Aug 01, 2025

The entire experience has been horrible and continues to be horrible, even after move-in as we continue to find numerous things that were done incorrectly or not completed with the home, and even the workmanship of “warranty” work is terrible and unreliable. The only pleasantries have the experience have been our sales rep [name removed] and closing coordinator we communicated with, [name removed].

1.6
Verified Homeowner
McKinney, TX, on Jul 31, 2025

Design studio. That experience was horrible. It felt super rushed. Later I learned they are not part of Grand Homes. So i am not rating them with this. What we really liked was everyone else we met. [name removed] (our sales rep) was always there, even on her days off to answer our calls. And [name removed] (our builder) went about and beyond to make us happy. If it was not for him. He completely turned our experience with design center around. If it was not for him, we will be giving a completely different rating for Grand Homes.

4.3
Verified Homeowner
Heath, TX, on Jul 25, 2025

The sales person [name removed] and [name removed] are super . They made the sale transaction easy for me. [name removed] and [name removed] great as well taking care of the issues promptly. [name removed] at the warranty dept very attentive and focus , knowledgeable . Overall i am happy with Grand homes process beginning to end.

4.6
Verified Homeowner
Heath, Tx, on Jul 15, 2025

[name removed] & [name removed] made the process of purchasing a home less stressful. [name removed] went out of her ways to help me with some issues and [name removed] made sure things were taken care of. I loved that they are on top of things and made sure I was satisfied.

5.0
Verified Homeowner
Irving, Tx, on Jul 14, 2025

Communication

3.2
Verified Homeowner
Forney, Tx, on Jul 10, 2025

Throughout the entire process, I was kept informed about every stage of the process. [name removed] and [name removed], kept my wife and I in the loop on every thing that was occurring with our new home from photos and texting, they answered our calls whenever we had questions. Since we were buying from out of town, and we chose to build a model never built before ( Grand Riverside) we were treated as if we were already in Texas and could stop anytime, their communication was and still is TOP TIER!!. Even after we have settled in our new , their customer service has never stop. Grand Homes the two mentioned above are what customer service looks like, Bravo Gentlemen.

5.0
Verified Homeowner
Celina, Tx, on Jul 10, 2025

The entire sales process and builder [name removed] did an amazing job. If I were to buy again, I would buy another Grand home if I had to do it over again. I met with 15 builders and Grand home was the best option.

4.7
Verified Homeowner
Parker, Tx, on Jul 04, 2025

My experience was seamless not issues at all , from the sale rep to the builder team including the warranty team is all A+

5.0
Verified Homeowner
Celina, Tx, on Jul 01, 2025

I loved every bof of the process.Mr [name removed] our builder went above and beyond so was [name removed] [name removed].I am really grateful of both of them for helping me and guiding me throughout

5.0
Verified Homeowner
Forney, Tx, on Jun 27, 2025

I liked the Financial flexibility in terms of placing a deposit down and working with me until my retirement money was ready to use Great communication through the building process. [name removed] sent lots of pictures and encouraged us to visit as much as possible. We felt a part of the process. The design center was fabulous. [name removed] was supportive and made the process enjoyable, and easy to understand. I disliked not having a consistent sales rep and builder from start to finish. I didn't like being told I couldn't add a structural upgrade that I truly wanted after I signed the contract. I felt I didn't have enough time to process everything and I felt rushed by the first sales rep that worked with me.

4.5
Verified Homeowner
Heath, Tx, on Jun 27, 2025

Many many many hurdles and setbacks. The process started off great until construction started. The layout of the home front turet was short by 2’. Once it was pointed out, the first builder we dealt with, [name removed], stated it was right. Construction proceeded and the windows on the turet were offset three times. After [name removed] was let go, we had [name removed] and he addressed my issues and concerns, however, a lot of things were missed. We then had [name removed] who has been outstanding through the last part of the home build. Her eye for detail caught a lot of things that were not correct in the home and she rushed to get them resolved in a quickly manner. It has been a frustrating process with Grand homes.

3.0
Verified Homeowner
McKinney, Tx, on Jun 23, 2025

[name removed] was absolutely phenomenal to work with. As the builder, he showed exceptional attention to detail, genuine care for quality, and was incredibly responsive throughout the entire process. He took pride in his work, listened to our concerns, and made sure everything was completed not just on time, but to the highest standards. It’s rare to find someone in his position who is both so skilled and so kind — he made the entire building experience smooth, transparent, and even enjoyable. We’re genuinely grateful for all the time and effort he put in.

4.9
Verified Homeowner
Parker, Tx, on Jun 20, 2025

The experience from contract to move-in was smooth and well-coordinated. The builder and the team maintained clear communication throughout, keeping me informed and confident at every step. I appreciated the quality craftsmanship and attention to detail in the finished home. Additionally, the minor changes I requested were thoughtfully considered and addressed, which made me feel that my preferences were truly valued. Their responsiveness and commitment throughout the process made the overall experience very positive.

4.8
Verified Homeowner
Irving, Tx, on Jun 20, 2025

The builder [name removed] so helpful and very good communication skills

4.9
Verified Homeowner
Rockwall, Tx, on Jun 17, 2025

The sales process, [name removed] was not informative, lacks communications skills and takes copying manager [name removed] on emails to get him to respond

4.6
Verified Homeowner
Celina, Tx, on Jun 16, 2025

Every step of the way was very easy. My sales agent [name removed] and Builder - [name removed] were exceptional. [name removed] went above and beyond to make my dream home come true. She was patient, thorough and gave the right suggestions. Build [name removed] delivered a flawless home which is very rare. He made me feel valued, and was very responsive.

4.9
Verified Homeowner
Heath, Tx, on Jun 12, 2025

Sales and design team 10 out of 10. Warranty division is -10 out 10. We had to send 3 emails outside of submitted request and get our realtor involved to get action for follow up after informing grand they had the house for 1.5 months to correct items before our move in. We only got action the week of our move in. Disappointing

2.9
Verified Homeowner
McKinney, Tx, on Jun 06, 2025

I like the friendly caring and trustworthy people we worked with. Overall experience was excellent and nothing much to complain about.

5.0
Verified Homeowner
Celina, Tx, on Jun 05, 2025

Having to pay extra to extend the close of escrow

4.7
Verified Homeowner
Parker, Tx, on Jun 04, 2025

Amazing team

4.9
Verified Homeowner