Homebuilder Ratings & Reviews

Grand Homes

North-East

405 Homeowner Reviews
Jun 2024 - Dec 2025

Builder Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

Celina, TX, on Dec 06, 2025

I would recommend Grand Homes only if [name removed] (from Well Springs) is the builder. This is the second home we have built and the difference care is beyond reproach. Will is truly dedicated to his job and was/is an absolute pleasure to work with. He always took the time to explain things in simple terms, ensured I understood the process and consistently kept us updated. While dealing with Will at no point did I feel lost or uneasy. [name removed] also worked with us for a bit and exhibited some of the same qualities under Will's guidance. If I could somehow guarantee the person I recommend could work with them I would recommend this company.

3.8
Verified Homeowner
Rockwall, TX, on Dec 03, 2025

The only part I had a hard time with was working with the finance department

5.0
Verified Homeowner
Rockwall, TX, on Nov 25, 2025

We would have liked a better explanation of what is structural or design. We would have changed a few things or added extras, but when we wanted to add modifications to the house (i.e. rain faucet in master bathroom) we were told we could not because it was structural. Cabinet quality in kitchen and bathrooms need to be reexamined. Lighting fixtures could be a little more robust - poor quality for the price we paid for the house. It would be nice to have a program at the design center that would virtually show you how your options and selections would look inside the house. Landscaping is not as nice as the other builders in the neighborhood. [name removed] and [name removed] are a great team. We had questions and they responded the very same day. If a call needed to be made, they had someone here within hours to get it corrected.

5.0
Verified Homeowner
Rockwall, TX, on Nov 21, 2025

I like purchase experience from contract through move-in

3.5
Verified Homeowner
Parker, TX, on Nov 18, 2025

Like: The construction process from excavation to close has been an awesome process with [name removed] keeping us posted and doing great with recommendation. [name removed], [name removed] and [name removed] has been great to work with. Dislike: The price value and limited options is the biggest dissatisfaction. You don’t have much option at your design studio for this type of houses. When we pay over $2.3 Million for a house; there is an expectation on what you offer - the experience has been troubling that there is no differentiation between other type of houses with different price point. Here is the reality - after close, we just got a key handed to us with a cheap plastic keychain. I have built 6 houses across the country and for price to value this has not been a good experience.

4.6
Verified Homeowner
Parker, TX, on Nov 17, 2025

Having more options and guidance at the design center is one thing we think can be improved. [name removed] and [name removed] have been just FANTASTIC !!

4.9
Verified Homeowner
Rockwall, TX, on Nov 14, 2025

NA.

4.6
Verified Homeowner
Irving, TX, on Nov 07, 2025

Closing was very intense.

4.8
Verified Homeowner
Celina, TX, on Oct 30, 2025

Customizations offered by grand homes are great

4.5
Verified Homeowner
Rockwall, TX, on Oct 12, 2025

I did not like having to paint the house because only flat paint options were available. I did not like quality of sod. Everything else was and is great.

4.6
Verified Homeowner
Parker, TX, on Oct 03, 2025

[name removed] was by our side through the entire process. Organized, communication, and fulfilled all of our requests with such patience and kindness. He is an asset to your team.

5.0
Verified Homeowner
Parker, TX, on Oct 01, 2025

We are totally satisfied with everything

5.0
Verified Homeowner
Justin, TX, on Sep 25, 2025

Easy and quick with less hassle. Met expectations what we wanted. Friendly customer service

5.0
Verified Homeowner
Rockwall, TX, on Sep 22, 2025

Great service from contract through move-in.

4.9
Verified Homeowner
Rockwall, TX, on Sep 17, 2025

I appreciated the honesty and professionalism from [name removed] and [name removed] (the builder). I worked with [name removed] and [name removed] primarily and i am more than impressed with their quick response time, ability to explain difficult concepts, weekly updates with me, assuring me about timelines, and just being an overall Ambassador for Grand Homes during their entire work with me. I am thankful and happy for the professional and accommodating conduct of these two folks during the entire contracting and building process.

5.0
Verified Homeowner
Justin, TX, on Sep 12, 2025

N/A. I am very statisfied.

5.0
Verified Homeowner
Justin, TX, on Sep 11, 2025

I disliked two things 1. Ordinary chandeliers 2. Hot water tank installed at attic.

4.9
Verified Homeowner
Justin, TX, on Sep 08, 2025

Everyone we dealt with was friendly, helpful and professional. [name removed] and [name removed] were outstanding.

4.9
Verified Homeowner
Irving, TX, on Sep 03, 2025

The ease and clear communication especially with quick response by [name removed] who was very helpful in the process

5.0
Verified Homeowner
McKinney, TX, on Aug 24, 2025

I liked the special attention we received in resolving discrepancies during the purchase and build phase. The builder walked us through everything and we knew what to expect along the way

4.8
Verified Homeowner