Homebuilder Ratings & Reviews

Grand Homes

North-East

346 Homeowner Reviews
Jun 2023 - Dec 2024

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

McKinney, Tx, on Dec 19, 2024

No complaints. Everything with grand homes is good and the team is also very good. [name removed] and [name removed] are amazing. [name removed] is very friendly and attain to every issue reported and does the job perfectly well!!

4.7
Verified Homeowner
Heath, Tx, on Dec 14, 2024

There were several things I did not like. I would have liked better inventory that is in line with Grand’s reputation. Inventory is dated. What are standard with other builders, Grand Homes considered as upgrade. Lacks quality control of trades for Grand’s brand. I had high expectations of Grand and was disappointed during and after the processed.

1.9
Verified Homeowner
Irving, Tx, on Dec 05, 2024

Sales person changed multiple of times with lack of communication if any. Lender used via grand homes was horrible at communication as well (original person I was dealing with, quit, and I was never informed nor was there any communication regarding my loan after multiple of attempts; had to get the sales manager involved to get any response). Closing was horrible as well, delay in getting the keys even after knowing the closing date/time. Front desk made inappropriate discriminatory remarks at closing that was not appreciated. No one knew where my mail keys were initially, took a few weeks. The whole process was a nightmare. Grand homes quality and status is not what it used to be since 2006 when I made it a goal to purchase one, was a disappointment for sure.

3.0
Verified Homeowner
Celina, Tx, on Dec 05, 2024

I like the sales and warranty team

5.0
Verified Homeowner
McKinney, Tx, on Dec 04, 2024

[name removed] has gone above and beyond with any hiccups that have come up, especially after move in. He has been an easy call whether it’s a minor question or major problem, always willing to help!

4.8
Verified Homeowner
Celina, Tx, on Nov 25, 2024

We haven’t moved in yet

4.8
Verified Homeowner
Celina, Tx, on Nov 20, 2024

[name removed] has been very responsive, communicative, and a great action taker. [name removed] always kept me in the loop during the construction time. I had a different builder to begin with and [name removed] took over after the other guy quit. Ever since [name removed] took over, he had been very responsive & communicative. After I moved in, I have to say the Grand Homes team performed above expectations on the after sales experience for me. If I don't know what to do, I texted [name removed] and he would get right back to me. He would either personally showed up on my doorstep or told me he had contacted someone who would come help me. He would also checked in after few days to ensure I have been taken care of. Nothing beats that experience!

4.8
Verified Homeowner
Celina, Tx, on Oct 09, 2024

Working with [name removed] and the team at Grand Homes was a fantastic experience from start to finish. [name removed] was attentive to every detail, ensuring everything was handled with care. The entire process, from contract to move-in, was smooth and seamless, and we truly appreciated the team's dedication to bringing our vision to life. We're thrilled with the quality of our new home and couldn’t be happier with the overall experience!

5.0
Verified Homeowner
Justin, Tx, on Oct 03, 2024

I like how friendly and relatable the building manager [name removed] was and how knowledgeable she was when I had several questions during the building process

5.0
Verified Homeowner
Justin, Tx, on Oct 02, 2024

I loved all the updates I received via email and text every step of the way. I don’t like how the price went down after I signed my contract and I couldn’t get it at the listing price.

5.0
Verified Homeowner
Parker, Tx, on Sep 27, 2024

I wanted to take a moment to thank [name removed] (our builder) for the incredible work he did in building our dream home. We were truly impressed by his responsiveness and how consistently he went above and beyond to make our vision a reality. His presence on-site, willingness to meet with us, and the weekly update photos he provided made all the difference. As first-time home buyers, we were naturally nervous and had many questions, but he was so kind and patient, guiding us through the entire process. We are incredibly fortunate to have had [name removed] as our builder, and we are thrilled with our new home. [name removed], you truly are the best builder! He made our journey with Grand Homes so amazing that we can’t help but brag about Grand Homes to everyone we know and Of course the House brags for itself!

5.0
Verified Homeowner
McKinney, Tx, on Sep 21, 2024

We liked how attentive the builder (elwyn womble) was. He was able to address any issues we had very quickly and to an excellent level of quality.

4.9
Verified Homeowner
Parker, Tx, on Sep 09, 2024

Design center visit should provide complete information on items selection and transparent on providing options and also add map layout discussion which cause a lot misinformation on sliding door size and impact on space , as incomplete and unexplained information makes major impact on floor design and actual delivery

4.4
Verified Homeowner
Celina, Tx, on Aug 29, 2024

Craft of the home was not done or met expectation… I would not build again with GH

1.5
Verified Homeowner
Parker, Tx, on Aug 28, 2024

Nothing

4.9
Verified Homeowner
Parker, Tx, on Aug 24, 2024

I liked working with [name removed]. She helped us throughout out the process (start to finish). Employees like [name removed] makes Grand Home look good. I didn’t like your PSA system. It is not user friendly & very hard to follow when you add or delete items. Also the options at the Design center is very limited any what I expected from Grand homes (I.e. for flooring LVP was not available as an option)

5.0
Verified Homeowner
McKinney, Tx, on Aug 22, 2024

It’s been a really smooth and pleasant experience for on the very beginning till the end. [name removed], our general contractor, has been polite, responsive, and takes strong ownership in the building of the home and listening to what we want. I am extremely happy of how everything turn out and really appreciate [name removed] being in this process with us in turning our dream come true. I would definitely recommend grand home to my friends and family.

5.0
Verified Homeowner
Celina, Tx, on Aug 21, 2024

I like the designs and the layout. Couple of the things 1.Design sessions should be longer as 90% of the people are new home owners and need to know what you are talking. 2.When an owner is ready to pay more for additional changes which doesn't impact the structural changes, let them do it. lot of things can come up after we see other things. Have certain dollar value of changes allowed. 3.one word on [name removed], excellent guy and was very helpful. Give him ability to evaluate things and see if there are some minor adjustments made after the fact to do, 4.[name removed] is good and helpful. 5.Home warranty team is good and they are doing their best to keep the customer happy. but GRAND HOMES need to improve their quality. Honest answer is don't feel Grand Homes did things Grandly. Need to improve in everything. Last but not least my sales [name removed], was there all the way through my journey. Management's out look must change to help customer's more than what u do.

4.2
Verified Homeowner
McKinney, Tx, on Jul 30, 2024

The sales person and the builder were very helpful, the building materials were of high quality.

4.9
Verified Homeowner
Celina, Tx, on Jul 07, 2024

Everything is great specially with respect to communication from our Builder [name removed] on a time to time basis. However, we wish few were told upfront during design. For example: We were never told during design that we need to pay for outlet that support large appliance like refrigerators. We would have happily paid the money at the design. Many times we discussed about having fridge in Garage but never once we were told that outlet provided in garage doesn't support it. This has nothing to do with quality of construction, however it is important to get to these details with homeowners during design appointments.

4.9
Verified Homeowner