Homebuilder Ratings & Reviews

Grand Homes

North-East

360 Homeowner Reviews
Apr 2025 - Oct 2026

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Oct 01, 2026

[name removed] was incredible. Always answered, always shot me straight, and is extremely personable. I visited 3 Grand properties before buying, [name removed] was the best rep. [name removed] was always available & never set false expectations.

5.0
Verified Homeowner
Parker, TX, on Sep 29, 2026

Our first experience with [name removed] was absolutely wonderful. She is an amazing person that really helped us walk through every step of the way on getting our house from start to completion. We really enjoyed her insight, as she has seen many of these homes being built. [name removed] was fantastic, a genuinely amazing human being as well. He went above and beyond to help us have this house perfect for us. If I had to be picky, there were a few things that could be better. 1. We were told that we could not bring our own interior designer to the design center to help us pick things out, even though [name removed] was wonderful, we didn't feel like she fully understood our vision, which we don't blame her for. It's just too hard to communicate your mood board with someone you just met. And then, in picking things out, it was so hard to get a visual of what it could actually look like in our house. [name removed] was pulling up images on Google to try and show what the flooring or cabinets would look like. We felt that, in buying such an expensive house, we should have seen some kind of iPad with a 3D render of our selections (so we could see how they're all pairing as we built the design of our house). Also, the options for the design were very much subpar. 2. The only feedback I have about [name removed] to go from a 9.8 experience to a 10 would be for him to understand our overall idea for the build and make sure we have the components associated with it. Example: I want to put Wi-Fi here. Thus, we are putting the Ethernet cable there. Thus, we also need to make sure we have an outlet there to plug in the router. Things like this are hard for someone who has never built a house to understand and make sure that everything is in place. Also, to take better notes, it took three times telling him that we're doing two dishwashers, but he kept on forgetting to put that in the cabinet design. All of your builders should be recording the conversations with their clients with something like Fireflies note taker, so that at the end of a conversation, the AI can tell them exactly what they need to make sure they have in place that was discussed with the client. That would be an easy solution for your builders. 3. There are a few things that seemed like the contract labor cut corners on, where on our step down into our living room, these steps have multiple pieces of wood that don't even line up and look a little awkward. Or the grass is super bumpy, as if they overlapped sod instead of making it flush. Or that our painter that we hired after we purchased the house said that the paint didn't have any primer, and now he's having to do multiple coats because it doesn't seem like the painters did it right in the first place, and they cut corners. All of these are minor things, but they just took away from the elevated experience that we know that Grand Homes can deliver.

4.9
Verified Homeowner
Celina, TX, on Sep 28, 2026

everything was very Smooth

4.9
Verified Homeowner
Rockwall, TX, on Sep 24, 2026

closing was late

5.0
Verified Homeowner
Heath, TX, on Sep 22, 2026

Appreciated the communication throughout the process

4.7
Verified Homeowner
McKinney, TX, on Sep 14, 2026

quick finish disgin center helpfull contractore so smooth and nice

4.9
Verified Homeowner
McKinney, TX, on Sep 08, 2026

We had a spec home and the only thing I disliked was that it was shown but the builder and [name removed] did a fantastic job making it seem like it was not a spec home. [name removed] is super responsive and always willing to go the extra mile. His customer service directly translates into customer satisfaction and feeling valued.

5.0
Verified Homeowner
McKinney, TX, on Sep 03, 2026

Had no issues at all. Was smooth and [name removed], our salesperson was extremely helpful.

4.9
Verified Homeowner
Parker, TX, on Sep 01, 2026

We had a very positive experience with Grand Homes from contract through move-in. We especially appreciated the professionalism, patience, responsiveness, and support of the entire team ([name removed], [name removed], [name removed], [name removed], [name removed], [name removed]) throughout the process. Building a new home involves many decisions and details, and the Grand Homes team worked with us closely, listened to our questions and concerns, and made every effort to help us achieve the home we envisioned. We are very happy with the quality and overall outcome of our home and truly appreciate everyone who contributed to making this an exciting and memorable experience for our family.

5.0
Verified Homeowner
Rockwall, TX, on Aug 16, 2026

Like every thing

5.0
Verified Homeowner
Anna, TX, on Aug 10, 2026

All was good really nice friendly associates.

4.5
Verified Homeowner
McKinney, TX, on Jul 31, 2026

I feel like everyone I have worked with from grand homes through the entire process actually cares about us and that we love the house from sales through building through closing and even after closing people continuing to check in and answer any questions.

4.9
Verified Homeowner
Celina, TX, on Jul 28, 2026

It was great experience

4.5
Verified Homeowner
Heath, TX, on Jul 23, 2026

Not enough options for upgrades at the design center and some of the options were cheap. Very few lighting options and no options for better toilets (all are standard and no soft closing lids) overall, the people we work with were friendly, helpful, and responsive

4.8
Verified Homeowner
McKinney, TX, on Jul 09, 2026

We love the experience from start to finish to present. It has been refreshing to work with everyone from sales Colby, , finance JT & Donna, Warranty, Deana. Lastly, Elwin has exceeded our expectations in the quality of the build and follow-ups. We appreciate our welcome to Texas.

5.0
Verified Homeowner
Heath, TX, on Jul 06, 2026

Positive, Valerie was amazing, and Tino was too! The levels of communcation were top notch. Post closng Will has been great too! Escrow team at Chicago was stellar. If I had any feedback that was not positive it was that I only spoke w the Loan officer from GH Lending one time. Donna the processor was amazing, and JT helped out when the loan started moving, however, did not feel like we mattered at all to the loan officer. When we were asking for some help at the end on timing, he was non-existent.

4.9
Verified Homeowner
McKinney, TX, on Jul 02, 2026

What I disliked most about the process was working with our Grand Homes Sales Representative. Shelly was absolutely a lovely and kind person but was clueless about the properties and what to expect when purchasing our nearly million-dollar home. This is a luxury neighborhood, we expected a high level of service and understanding that comes with a purchase of this magnitude. We needed someone with knowledge to guide us most critically during the sales process. Her lack of knowledge made us unconfident in the purchase that we were making. We showed up day 1 knowing that we wanted to pick a home in Providence Cove and we almost walked because of this. She didn't know what came with a home vs. what was an upgrade - Down to the point we started asking "do the doors come with handles?" & "Are there standard back splashes?" and she did not know. We were worried that nothing would come with the build (because of her lack of knowledge) and it would be a money pit. Luckily, her boss got involved, Angela, when we started voicing our concerns and potential to walk - Angela, on the other hand, did a phenomenal job explaining everything to us and provided the information and comfort that we needed moving forward. Angela from that point worked with us the rest of the way, including on designing her bar, and gave us the service and support that we expected from sales. She walked us through everything that would be included in the home vs. upgrade and the process. Shelly didn't understand this and could not have guided us without her boss. Shelly needs trainings on the properties and process of Grand Homes. She truly is a nice person, I hope that she can get there but we were not satisfied.

4.7
Verified Homeowner
McKinney, TX, on Jun 19, 2026

I liked that the builder Elwyn was very responsive and listened to what I was asking. He sent me picture updates of the progress on our house since we lived out of state.

5.0
Verified Homeowner
Parker, TX, on Jun 02, 2026

The design center experience by far. It was in-efficient as every question required the rep to do manual calculations in this age of tech. Every ask took about 15-20mins to answer and we had limited time to make decisions. The choices were woefully inadequate. I could go on…

4.5
Verified Homeowner
Justin, TX, on Jun 01, 2026

As an out-of-state buyer, we were extremely pleased with our experience from contract signing through move-in. Communication throughout the entire process was clear, timely, and professional, which helped us confidently navigate the complexities of financing, closing, and homeownership. During our final walkthrough, Cris from the Home Warranty Department was thorough, knowledgeable, and genuinely committed to ensuring we understood every aspect of our new home. His attention to detail and dedication reflected Grand Homes’ commitment to customer care and satisfaction. We would also like to recognize Armando Reyes for his exceptional service. He went above and beyond to ensure our home was truly move-in ready and worthy of the Grand Homes name. Armando consistently checked on our progress, promptly addressed our questions, and connected us with valuable community resources as new homeowners. His professionalism, responsiveness, and genuine care made us feel supported and valued every step of the way. Overall, Grand Homes delivered an outstanding home-buying experience, and we are grateful for the entire team’s dedication to making our transition smooth and enjoyable.

5.0
Verified Homeowner