Homebuilder Ratings & Reviews

Grand Homes

North-East

384 Homeowner Reviews
Nov 2024 - May 2026

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

Parker, TX, on May 01, 2026

I feel I overpaid for my new home. The explanations from the sales and design team could be better, especially in regards to the garage size. We wish it was as deep as the standard garage in our other home. Dealing with [name removed] the builder was very good. In general, I am happy with my new home.

3.9
Verified Homeowner
Celina, TX, on Apr 24, 2026

All Team From Grand Homes are awesome and very Helpful.

5.0
Verified Homeowner
Celina, TX, on Apr 13, 2026

The initial (before design center) interactions on pricing, cost of options, deposit requirements and HOA restrictions was a bit bumpy. It was all resolved timely, but did break the flow of a great experience.

4.9
Verified Homeowner
Parker, TX, on Apr 11, 2026

Great communication through the whole proceess

5.0
Verified Homeowner
McKinney, TX, on Apr 01, 2026

[name removed] was a good salesman and [name removed] was a good builder.

4.9
Verified Homeowner
Parker, TX, on Mar 30, 2026

[Translated from ES] PUNCTUALITY IN THE DELIVERY OF THE HOUSE

5.0
Verified Homeowner
Celina, TX, on Mar 26, 2026

I love the full process from the start , starting with my sales agent [name removed] that went above and beyond and was amazing to [name removed] the builder that was there at any stage of the building , both were amazing to work with and were the main reason of this amazing experience with Grand homes.

5.0
Verified Homeowner
McKinney, TX, on Mar 06, 2026

Everything was smooth

5.0
Verified Homeowner
Celina, TX, on Mar 06, 2026

The attention to detail and commitment to put me, the customer, first.

5.0
Verified Homeowner
Celina, TX, on Mar 02, 2026

I liked the whole process. From the sales agent [name removed] to Will the builder who was exceptional!

5.0
Verified Homeowner
McKinney, TX, on Feb 27, 2026

I like grand home meet timeline.

4.9
Verified Homeowner
Heath, TX, on Feb 24, 2026

What we liked about the process was when we had issues, the team was eager to try and help us resolve the issues. They were abke to present favorable solutions to us. At the same time issues that did arise could have been avoided at the design center phase. There were things we were not told that had we been been told, we would have made different decisions. The design center aspect in my opinion is flawed and needs to be looked into. The customer service element was good, but the process definitely could use improvement

4.7
Verified Homeowner
Justin, TX, on Feb 23, 2026

Toward the end of our home’s completion, we experienced several issues with the builder, [name removed]. However, once we contacted Grand, [name removed] promptly stepped in to address all of our concerns. He personally walked through our home with us, alongside [name removed], the Warranty Manager, to ensure every issue was thoroughly identified. Both of them were clearly committed to making sure we were completely satisfied, and they worked diligently to see that all of our concerns were handled promptly, professionally, and to our satisfaction.

5.0
Verified Homeowner
Celina, TX, on Feb 17, 2026

Our experience with Grand Home was positive. We had been waiting for 2 years to get a lot and we loved Grand Home’s design. I greatly appreciated the professionalism and responsiveness of the team throughout the process—from signing the contract to move-in. The clarity of communication and timely updates made the process much smoother and less stressful. What we liked most was how Ms. [name removed] helped us tremendously, patiently answering all our questions after our sales representative, Ms. [name removed], left the company. [name removed] came to our rescue every single time—from the Design Center to the final handover. Another key person, Mr. [name removed], the builder, promptly addressed any concerns we raised and fixed them right away. One area for improvement would be at the Design Center. Our design coordinator seemed inexperienced and sometimes rushed us through choices, making it challenging to select what we truly wanted. We were also not satisfied with the kitchen quartz we upgraded for $8,000, as the installed quality was the lowest available in that category. We recommend reviewing this with your vendor to ensure buyers receive the upgraded product as promised. We also greatly appreciate our closing coordinator, Ms. [name removed], for extending the closing date by one month when we faced challenges with our previous lender. Overall, we are very satisfied with our purchase and would recommend Grand Home to others looking for a well-managed home buying experience.

4.5
Verified Homeowner
McKinney, TX, on Feb 13, 2026

[name removed] was an amazing agent who tirelessly searched for multiple options to ensure we found the home we wanted. Throughout the entire process, from the initial consultation to the final closing, [name removed] has been consistently reliable and prompt in addressing any issues that arose. Their dedication and expertise have made this move incredibly smooth and hassle-free. I highly recommend Grand Homes to anyone looking for a trustworthy and reliable real estate agent.

5.0
Verified Homeowner
Parker, TX, on Feb 10, 2026

[name removed] was a great help. He guided us through every step of construction. He paid attention to our questions and concerns and addressed them appropriately. He maintained closed-loop communication by providing updates periodically. Even after we have moved, he is responsive to our questions or concerns.

5.0
Verified Homeowner
McKinney, TX, on Feb 06, 2026

I have an amazing experience when it comes to customer service ([name removed]) and home builder( [name removed]). The one thing that me and my wife didn’t like is the base standard design selection. You must add more selection for base standard countertops, tiles and carpets. Cheaper small homes in the area have better base standards. We are disappointed on the selection you have at the design center.

4.7
Verified Homeowner
McKinney, TX, on Jan 29, 2026

Most of our experience was positive, from working with [name removed], our sales representative, to our designer [name removed], and our builder [name removed]. One area we were disappointed with was Grand Homes changing the design of the breakfast area after our meeting with the designer and then expecting us to catch this change during the final review before construction. As a result, the chandelier is not centered in the breakfast area. [name removed] has been helpful in trying to figure out possible solutions; however, there is still a possibility that we may need to cover some of the costs ourselves, which has been somewhat disappointing given the overall investment with Grand Homes.

4.8
Verified Homeowner
Heath, TX, on Jan 25, 2026

The Design Center was my only concern. Products offered for the type and price of the home were not aligned and I’ll have to truly upgrade. [name removed] oversaw my construction through move in and was phenomenal!

4.7
Verified Homeowner
Celina, TX, on Jan 21, 2026

Price

3.9
Verified Homeowner