Homebuilder Ratings & Reviews

Grand Homes

North-East

362 Homeowner Reviews
May 2025 - Nov 2026

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

Parker, TX, on Nov 01, 2026

Working with [name removed] was great, he listened to all of our concerns and helped us all along the way, from structurals to closing. Any questions we had, he was always on top of them. Design Studio was another story. [name removed] was also wonderful to work with, she helped us as best as she could, even getting us setup with a phone meeting, because of how much we had to discuss. Our only complaint was how limited our time was to go over every option, 2 days is not nearly enough time to figure out what looks good in a house that costs 7 figures. Every other owner in our community that we have spoken to has said the same thing. They regret some of the decisions they made at design studio because they didnt have enough time to decide. [name removed] was fantastic to work with, give that man a raise, immediately! Every time I called, he answered. He never made it seem like I was pestering him or asking too many questions, and I had alot of questions. Daily! That guy is solid, don't let him go. Seriously.

5.0
Verified Homeowner
Anna, TX, on Oct 30, 2026

When at the design center we requested for certain things in our home that were also in the spec houses or the model and the designer said that grand doesn't do those things... when they were in the grand homes. When talking to the sales agent she confirmed they do it so there were many things that wernt in alignment at the design center with what is possible to have done at the house. Also at the design center we were hoping on relying on the design consultants feedback more. For example: if we chose an option to do something them to say we'll if you do that this could be another option, wanting the expertise of a designer to help with the design of the house. I had to constantly ask for that feedback when it would have been nice in my opinion to do their job. At the design center we felt rushed due to the limited time and when designing a house we believe it should be catered a little more torward the buyer to create a house they enjoy and love without feeling rushed on making decisions. Everyone we worked with was friendly and helpful. Our sales agent [name removed] was alway very responsive and helpful throughout the whole 9 months which was awesome, and much appreciated! We appreciated the walk through with [name removed] at the end of our build.

4.4
Verified Homeowner
Anna, TX, on Oct 29, 2026

Everything was on time and well managed

4.9
Verified Homeowner
Rockwall, TX, on Oct 29, 2026

We loved the initial visit when we decided to purchase. The construction part ran by [name removed] was superb, he was very detailed and communicated with us every step of the way. It meant everything to us since we were building from afar. [name removed] made us feel very comfortable every step of the way, even when we had a concern, he had already addressed it and was taken care of before we even had a chance to ask! Amazing! A couple of hiccups on the design center side. But at the end everything was addressed and taken care of. Thank you for everything!! We absolutely love our new home!

4.7
Verified Homeowner
Heath, TX, on Oct 14, 2026

Communication is poor between departments during build. Warranty is dismissive and doesn’t actually address the issue post build.

3.2
Verified Homeowner
Anna, TX, on Oct 10, 2026

Light bulbs u see are all burning out from them keeping lights on all night so don’t have new bills in all lights.

3.8
Verified Homeowner
Parker, TX, on Oct 06, 2026

Our project manager [name removed] was excellent. If I called with a question, he took the call and answered the question. If I seen something that I thought could look better or be done better he would make that happen. He is very knowledgeable in construction and customer service and we are very lucky to have had him working on our project. Our sales person [name removed] was great through every step. [name removed] at the Design center was awesome, she helped us bring our vision to life with all of the choices. We also dealt with [name removed] some who was also great. I would highly recommend Grand Homes in specifically this team to anyone I know who is looking to build a new home.

5.0
Verified Homeowner
McKinney, TX, on Oct 01, 2026

[name removed] was incredible. Always answered, always shot me straight, and is extremely personable. I visited 3 Grand properties before buying, [name removed] was the best rep. [name removed] was always available & never set false expectations.

5.0
Verified Homeowner
Parker, TX, on Sep 29, 2026

Our first experience with [name removed] was absolutely wonderful. She is an amazing person that really helped us walk through every step of the way on getting our house from start to completion. We really enjoyed her insight, as she has seen many of these homes being built. [name removed] was fantastic, a genuinely amazing human being as well. He went above and beyond to help us have this house perfect for us. If I had to be picky, there were a few things that could be better. 1. We were told that we could not bring our own interior designer to the design center to help us pick things out, even though [name removed] was wonderful, we didn't feel like she fully understood our vision, which we don't blame her for. It's just too hard to communicate your mood board with someone you just met. And then, in picking things out, it was so hard to get a visual of what it could actually look like in our house. [name removed] was pulling up images on Google to try and show what the flooring or cabinets would look like. We felt that, in buying such an expensive house, we should have seen some kind of iPad with a 3D render of our selections (so we could see how they're all pairing as we built the design of our house). Also, the options for the design were very much subpar. 2. The only feedback I have about [name removed] to go from a 9.8 experience to a 10 would be for him to understand our overall idea for the build and make sure we have the components associated with it. Example: I want to put Wi-Fi here. Thus, we are putting the Ethernet cable there. Thus, we also need to make sure we have an outlet there to plug in the router. Things like this are hard for someone who has never built a house to understand and make sure that everything is in place. Also, to take better notes, it took three times telling him that we're doing two dishwashers, but he kept on forgetting to put that in the cabinet design. All of your builders should be recording the conversations with their clients with something like Fireflies note taker, so that at the end of a conversation, the AI can tell them exactly what they need to make sure they have in place that was discussed with the client. That would be an easy solution for your builders. 3. There are a few things that seemed like the contract labor cut corners on, where on our step down into our living room, these steps have multiple pieces of wood that don't even line up and look a little awkward. Or the grass is super bumpy, as if they overlapped sod instead of making it flush. Or that our painter that we hired after we purchased the house said that the paint didn't have any primer, and now he's having to do multiple coats because it doesn't seem like the painters did it right in the first place, and they cut corners. All of these are minor things, but they just took away from the elevated experience that we know that Grand Homes can deliver.

4.9
Verified Homeowner
Celina, TX, on Sep 28, 2026

everything was very Smooth

4.9
Verified Homeowner
Rockwall, TX, on Sep 24, 2026

closing was late

5.0
Verified Homeowner
Heath, TX, on Sep 22, 2026

Appreciated the communication throughout the process

4.7
Verified Homeowner
McKinney, TX, on Sep 14, 2026

quick finish disgin center helpfull contractore so smooth and nice

4.9
Verified Homeowner
McKinney, TX, on Sep 08, 2026

We had a spec home and the only thing I disliked was that it was shown but the builder and [name removed] did a fantastic job making it seem like it was not a spec home. [name removed] is super responsive and always willing to go the extra mile. His customer service directly translates into customer satisfaction and feeling valued.

5.0
Verified Homeowner
McKinney, TX, on Sep 03, 2026

Had no issues at all. Was smooth and [name removed], our salesperson was extremely helpful.

4.9
Verified Homeowner
Parker, TX, on Sep 01, 2026

We had a very positive experience with Grand Homes from contract through move-in. We especially appreciated the professionalism, patience, responsiveness, and support of the entire team ([name removed], [name removed], [name removed], [name removed], [name removed], [name removed]) throughout the process. Building a new home involves many decisions and details, and the Grand Homes team worked with us closely, listened to our questions and concerns, and made every effort to help us achieve the home we envisioned. We are very happy with the quality and overall outcome of our home and truly appreciate everyone who contributed to making this an exciting and memorable experience for our family.

5.0
Verified Homeowner
Rockwall, TX, on Aug 16, 2026

Like every thing

5.0
Verified Homeowner
Anna, TX, on Aug 10, 2026

All was good really nice friendly associates.

4.5
Verified Homeowner
McKinney, TX, on Jul 31, 2026

I feel like everyone I have worked with from grand homes through the entire process actually cares about us and that we love the house from sales through building through closing and even after closing people continuing to check in and answer any questions.

4.9
Verified Homeowner
Celina, TX, on Jul 28, 2026

It was great experience

4.5
Verified Homeowner