Homebuilder Ratings & Reviews

Grand Homes

North-East

441 Homeowner Reviews
Nov 2023 - May 2025

Grand Homes

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

McKinney, Tx, on May 15, 2025

I hope this message finds you well. I am writing to share both my appreciation and my concerns regarding my recent experience with Grand Homes. To start, I would like to express that I truly appreciate the floor plans and overall design Grand Homes offers. The architectural layout and aesthetics were a major reason for my decision to build with your company. However, I am deeply dissatisfied with several aspects of the build process and communication, particularly around lighting and the overall quality of certain features. Some Concerns: Lack of Clarity from Sales and Design Teams: Unfortunately, both the sales team and the design center appeared unclear about what features were included by default and what were considered upgrades. This miscommunication led me to approve a number of additional light fixtures—many of which turned out to be of subpar quality and not aligned with what I expected. Lighting Quality: The installed lights are dim and of very low quality. When I escalated the issue, I was informed that no homes were equipped with better lighting—yet my neighbor's home, built by the same builder, clearly has better lighting that was provided as part of the build. Internet and Cabling Issues: The internet cabling provided is outdated and not compatible with current technology standards. I had specified CAT cables as a critical requirement and paid extra for them. However, the installed CAT cables were neither terminated nor functional. I had to hire a private technician at my own expense to resolve these issues prior to moving in. These issues have caused significant inconvenience and frustration, especially considering the investment made in building this home. I hope Grand Homes will take these concerns seriously and work on improving transparency during the sales and design processes, as well as overall quality assurance. I would appreciate a follow-up on this matter to understand if any remediation or resolution can be offered. Thank you for your attention.

2.9
Verified Homeowner
Rockwall, Tx, on May 09, 2025

Disliked switching points of contacts

4.8
Verified Homeowner
Celina, Tx, on May 05, 2025

The close date getting changed multiple times and the brick work that took forever with poor quality

4.2
Verified Homeowner
Justin, Tx, on Apr 22, 2025

NA

4.9
Verified Homeowner
Justin, Tx, on Apr 21, 2025

I loved that l was able to have some input to slightly modify the floor plan to add square footage, have a non-standard height toilet and raise my cabinets. Those

4.9
Verified Homeowner
Celina, Tx, on Apr 15, 2025

I liked that eventually after all the mishaps they were trying to make things right. What I disliked is the miscommunication, brochure not being accurate, communication with teams and so much more I disliked.

4.2
Verified Homeowner
Heath, Tx, on Apr 06, 2025

[name removed], [name removed], and [name removed] were great! They represent grand homes in the best way possible.

5.0
Verified Homeowner
Heath, Tx, on Apr 03, 2025

Need more time in design. There were things that we would have done had they been mentioned in design. There are things done on the models that seem like they would be standard but are actually extra and not mentioned in design (example: metal trim for tile).

4.9
Verified Homeowner
Celina, Tx, on Mar 31, 2025

When I decided on Grand Homes, I knew the houses would be beautiful and impressive, but what I didn’t expect was how incredible the team at Buffalo Ridge would be. My sales representative, [name removed], was outstanding—always helpful, proactive, and on top of everything. My building manager, [name removed], was exceptional—meticulous, organized, attentive, and a great listener. He explained things clearly, took his time, and was incredibly patient. From signing the contract to closing day, this has truly been the best experience, completely stress-free. I highly recommend Grand Homes!

5.0
Verified Homeowner
Justin, Tx, on Mar 28, 2025

Overall experience from start to finish was great. One thing to improve upon is communication from Grand lending prior to final walk of the property to get a head start on loan discussion to avoid last minute run arounds.

4.6
Verified Homeowner
Irving, Tx, on Mar 27, 2025

I loved everything had a great experience!

5.0
Verified Homeowner
Justin, Tx, on Mar 16, 2025

My issue was promtly escalated and taken care. I would like to thanks [name removed] who was always available to help and guide through the process. Her effort is tremendous and deserves huge appreciation. She always assured us to take care of our concerns. Thanks a lot. ??Thank you Grand Homes.

5.0
Verified Homeowner
Rockwall, Tx, on Mar 13, 2025

professionalism, courteousness, attention to my wife and my expectations. Mr. [name removed] and [name removed] was very professional and always made sure that we were satisfied with their product.

4.9
Verified Homeowner
Celina, Tx, on Feb 24, 2025

We did not like our Sales representative, new design specialist assigned to us and lack of honesty from higher management at grand homes. It is worst experience of our life with any builders.

3.7
Verified Homeowner
McKinney, Tx, on Feb 09, 2025

After closing was completed, there was no form of communication from Grand Homes. No messages / calls were made to communicate picking up of house keys or post box keys.

4.1
Verified Homeowner
Celina, Tx, on Jan 31, 2025

We bought 3 homes throughout our lives and this is being by far the most smooth and professional people to deal with during the house building process. [name removed] our project manager did a great job in communication us and made very simple for us to understand the whole process. [name removed] at the design center was create in helping us picked our whole design. [name removed] was a delight to work with. We thank you all and look forward to our new home and privacy at the corner lot.

5.0
Verified Homeowner
Parker, Tx, on Jan 16, 2025

Thier are two persons to Thankyou [name removed] and [name removed]

5.0
Verified Homeowner
McKinney, Tx, on Dec 19, 2024

No complaints. Everything with grand homes is good and the team is also very good. [name removed] and [name removed] are amazing. [name removed] is very friendly and attain to every issue reported and does the job perfectly well!!

4.7
Verified Homeowner
Heath, Tx, on Dec 14, 2024

There were several things I did not like. I would have liked better inventory that is in line with Grand’s reputation. Inventory is dated. What are standard with other builders, Grand Homes considered as upgrade. Lacks quality control of trades for Grand’s brand. I had high expectations of Grand and was disappointed during and after the processed.

1.9
Verified Homeowner
Irving, Tx, on Dec 05, 2024

Sales person changed multiple of times with lack of communication if any. Lender used via grand homes was horrible at communication as well (original person I was dealing with, quit, and I was never informed nor was there any communication regarding my loan after multiple of attempts; had to get the sales manager involved to get any response). Closing was horrible as well, delay in getting the keys even after knowing the closing date/time. Front desk made inappropriate discriminatory remarks at closing that was not appreciated. No one knew where my mail keys were initially, took a few weeks. The whole process was a nightmare. Grand homes quality and status is not what it used to be since 2006 when I made it a goal to purchase one, was a disappointment for sure.

3.0
Verified Homeowner