Homebuilder Ratings & Reviews

Grand Homes

North-East

420 Homeowner Reviews
Jun 2024 - Dec 2025

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

Rockwall, TX, on Dec 25, 2025

From the beginning, we’re misinformed/ promised certain items that we requested to have it in the house but end up not. When we noticed it was not there and informed, the answered it was not in the contract. Honestly, we expressed what we want from the beginning and expected to be in there. When we move in, the washer was broke, the electrical is not working, door knobs falling apart and many mores….

3.4
Verified Homeowner
Irving, TX, on Dec 23, 2025

There's nothing to dislike. I love the experince, everything is on point. [name removed] is amazing could not have imagined without him. He is the bestest. Helped us in everystep. We are from georgia, we just visted twice and raul made sure everything is done on time, he made sure to help us and made it like peice of cake. Would surely recommed to our friends and family. Love grand homes

5.0
Verified Homeowner
Celina, TX, on Dec 23, 2025

WE had a few hiccups of items that did not end up on final contract, that caused extra expenses and stress, but most items [name removed] and [name removed] did their best to accommodate and fix. My biggest complaint is the quality of the materials and workmanship of cabinetry, which is an extremely large cost to ever try to remove and rebuild. These cabinets are the cheapest material of any home I have built, including when I built my first for only 145k back in early 2003. For 1.4 million almost, I would have expected the best custom cabinetry so far, so that is a huge disappointment, as I think they look terrible. No laminate covering on any inside of the cabinetry, so there is MDF roughly done, and when I try to wipe it, it leaves white fuzzy all over from any material I try to use. They are terrible, and many spots where they put the nails all the way through the wood and just left it. The staining has streaks in some areas, the sealant isn't done well on some, and some areas aren't even fully stained. They really are a very terrible quality, and if I were an owner or operating partner etc, I would absolutely fire them. This is the only embarrassment in this home, and it really is something I have to decide if I try to one day have fixed. There are some doors that have like a bubbled up line, it is very odd, total split down the side where the double ovens are. [name removed] and [name removed] have been great and I hope [name removed] continues that, so far [name removed] seems like he will be a good help for warranty issues.

4.5
Verified Homeowner
Forney, TX, on Dec 18, 2025

[name removed] smith did a great job keeping us up to date. Disliked that the model home is not what you get when you add in features from the model. Wood framing around living room and kitchen is not as expected. The interior wood is rough and splinters when you dust whereas the model has nice smooth wood that is easily dusted. Few other things as well such as fireplace mantle height.

4.7
Verified Homeowner
Parker, TX, on Dec 17, 2025

Working with builder [name removed] was great.

5.0
Verified Homeowner
Heath, TX, on Dec 17, 2025

The honest truth…what I loved and valued most about this process is the fact [name removed], [name removed], and [name removed] have felt like family. They have answered every question and tackled every obstacle to help take care of us.

5.0
Verified Homeowner
Rockwall, TX, on Dec 13, 2025

Lending

4.4
Verified Homeowner
Parker, TX, on Dec 13, 2025

Few things which agreed upon but not done but later issue resolved.Not satisfied with wiring for satellite and TV.It should be better for a home this price.I like [name removed] Project Manager very much as he put out his heart to get everything done and taken care off up until closing day and even after closing.

4.6
Verified Homeowner
Rockwall, TX, on Dec 10, 2025

Appreciate the quality of the workmanship

4.8
Verified Homeowner
Rockwall, TX, on Dec 08, 2025

i disliked having to move so quickly through design, not having options worth paying extra for, not seeing a rendering of the home prior to build to catch design errors, and having to choose design features before even seeing the final drawings. I also disliked not having a list or being presented with Structural options are available to us. we may have chosen some other options had we known what was possible or the difference between what was structural and what was design.

3.8
Verified Homeowner
Celina, TX, on Dec 06, 2025

I would recommend Grand Homes only if [name removed] (from Well Springs) is the builder. This is the second home we have built and the difference care is beyond reproach. Will is truly dedicated to his job and was/is an absolute pleasure to work with. He always took the time to explain things in simple terms, ensured I understood the process and consistently kept us updated. While dealing with Will at no point did I feel lost or uneasy. [name removed] also worked with us for a bit and exhibited some of the same qualities under Will's guidance. If I could somehow guarantee the person I recommend could work with them I would recommend this company.

3.8
Verified Homeowner
Rockwall, TX, on Dec 03, 2025

The only part I had a hard time with was working with the finance department

5.0
Verified Homeowner
Rockwall, TX, on Nov 25, 2025

We would have liked a better explanation of what is structural or design. We would have changed a few things or added extras, but when we wanted to add modifications to the house (i.e. rain faucet in master bathroom) we were told we could not because it was structural. Cabinet quality in kitchen and bathrooms need to be reexamined. Lighting fixtures could be a little more robust - poor quality for the price we paid for the house. It would be nice to have a program at the design center that would virtually show you how your options and selections would look inside the house. Landscaping is not as nice as the other builders in the neighborhood. [name removed] and [name removed] are a great team. We had questions and they responded the very same day. If a call needed to be made, they had someone here within hours to get it corrected.

5.0
Verified Homeowner
Rockwall, TX, on Nov 21, 2025

I like purchase experience from contract through move-in

3.5
Verified Homeowner
Parker, TX, on Nov 18, 2025

Like: The construction process from excavation to close has been an awesome process with [name removed] keeping us posted and doing great with recommendation. [name removed], [name removed] and [name removed] has been great to work with. Dislike: The price value and limited options is the biggest dissatisfaction. You don’t have much option at your design studio for this type of houses. When we pay over $2.3 Million for a house; there is an expectation on what you offer - the experience has been troubling that there is no differentiation between other type of houses with different price point. Here is the reality - after close, we just got a key handed to us with a cheap plastic keychain. I have built 6 houses across the country and for price to value this has not been a good experience.

4.6
Verified Homeowner
Parker, TX, on Nov 17, 2025

Having more options and guidance at the design center is one thing we think can be improved. [name removed] and [name removed] have been just FANTASTIC !!

4.9
Verified Homeowner
Rockwall, TX, on Nov 14, 2025

NA.

4.6
Verified Homeowner
Irving, TX, on Nov 07, 2025

Closing was very intense.

4.8
Verified Homeowner
Celina, TX, on Oct 30, 2025

Customizations offered by grand homes are great

4.5
Verified Homeowner
Rockwall, TX, on Oct 12, 2025

I did not like having to paint the house because only flat paint options were available. I did not like quality of sod. Everything else was and is great.

4.6
Verified Homeowner