Homebuilder Ratings & Reviews

Grand Homes

North-East

332 Homeowner Reviews
Oct 2019 - Apr 2021

Builder Profile

Grand Homes logo
Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Apr 06, 2021

Overall experience starting from sale, help with mortgage, builder, building experience everything great. One thing missing in the community is lack of amenities like Play area for kids.

5.0
Verified Homeowner
Allen, TX, on Apr 06, 2021

Design center could use more modern hardware and need to be more knowledgeable on things such as we were told there’s no light in certain area when there was lights there luckily [name removed] and [name removed] know their job and move the can lights we paid extra for in another area. Also, would’ve help if we were told by the design center about upgrading the thermostat to WiFi version for only the $100 each instead getting ripoff by the installation company for $350 each where now I can choose to be ripoff or don’t change to a WiFi thermostat because it’ll void the warranty.

4.9
Verified Homeowner
Mckinney, TX, on Apr 04, 2021

Every process was excellent

4.9
Verified Homeowner
Mckinney, TX, on Mar 26, 2021

The whole build process has been great for us. we are satisfied with the final product

5.0
Verified Homeowner
Frisco, TX, on Mar 13, 2021

[Translated from ZH-S] The layout of the house can be adjusted, but the lack of choice in details results in a very different model from what I hope

2.5
Verified Homeowner
Celina, TX, on Mar 12, 2021

Builders and Grand Home teams worked diligently to get our home built correctly and on time.

5.0
Verified Homeowner
Mckinney, TX, on Feb 24, 2021

I want to say special thank you to [name removed] and [name removed]. I didn’t get a survey for them specifically at the closing – so I wanted to make sure they get special recognition. Once they took over after bill left as my builder back In august – [name removed] and [name removed] have been great at communications and tried to address my concerns as much as possible. Even after my original sales agent left – [name removed] and [name removed] took on dual jobs as my sales agent and as a builder and answered all my questions and kept me up to date on a weekly updates. I truly appreciate them as they went above and beyond to assist with the completion of the house. They are truly professionals.

5.0
Verified Homeowner
Mckinney, TX, on Feb 24, 2021

Everything was excellent, I would make recommendations on requests regarding some color choices of fixtures regarding bathrooms and lighting.

5.0
Verified Homeowner
Frisco, TX, on Feb 18, 2021

Extremely difficult building process, a number of mistakes despite us containing to provide updates on what should be done by the builder (you would assume a builder would catch mistakes before a home owner), and poor workmanship.

3.4
Verified Homeowner
Mckinney, TX, on Feb 18, 2021

Purchase experience was great!

5.0
Verified Homeowner
Frisco, TX, on Jan 29, 2021

Room space width should increase to 15 feet and reduce living space by 1 feet and effective surface area utilization

5.0
Verified Homeowner
Allen, TX, on Jan 27, 2021

Everyone was amazing through the process! [name removed], [name removed], [name removed]! The design center choices were terrible for the choices that didn’t have an upgrade price attached to them.

4.7
Verified Homeowner
Frisco, TX, on Jan 26, 2021

The whole process went very well. [name removed], [name removed], [name removed] are the best. All these guys we worked with helped us every step of the way.

5.0
Verified Homeowner
Frisco, TX, on Jan 07, 2021

What I did not like....a defective window facing the street was installed prior closing and now post closing window has not been replaced.......not happy about that.....

4.5
Verified Homeowner
Mckinney, TX, on Jan 07, 2021

[name removed] is a builder that helped us out extensively and made sure our concerns were answered and fixed. Great customer service and hard worker!!

5.0
Verified Homeowner
Mckinney, TX, on Dec 03, 2020

I had little different experience in the design studio where everything turns out to be an upgrade and not upgrade items aren't with higher grade levels, people are great from contract to move-in but just the design options are very limited

4.7
Verified Homeowner
Frisco, TX, on Nov 20, 2020

I am a Realtor who works with many builders and I sell a lot of new construction. From the beginning, [name removed] was easy to work with and was very responsive. Once we went under contract, everyone involved in the process was extremely helpful and detailed. I had a few delays with my financing as I had to sell a couple properties to buy this one, [name removed], [name removed] and team couldn’t have been more understanding and patient. Then, I met with [name removed] and [name removed] who explained my warranty process thoroughly. They walked me through all the components of the house and what I needed to know about the product. They brought in someone to come paint and texture, nothing was missed. Once we did the final sign-off, everyone followed up with me often and answered all my questions. Since closing, [name removed] has been exceptional to work with as well as the team at Grand Homes. I have referred several agents already and will let all my future buyers know. The overall experience has exceeded my expectations as well as the quality of the home. The only thing I dislike is that [name removed] is no longer with the company. Other than that, Grand Homes is my builder of choice for everyone I come into contact with.

5.0
Verified Homeowner
Mckinney, TX, on Nov 13, 2020

There were a few issues with our builder, however the project manager always managed to find a solution

4.6
Verified Homeowner
Allen, TX, on Oct 22, 2020

Grand homes people from sales to walk thorough crew promise a lot but right after you sign you realize it was all empty promises. Didn't think that they will try and dodge/ give you run around on basic repairs which they promised they will do. Especially [name removed], who is now posturing on everything that he originally agreed to to take care of. Very disappointing experience

2.7
Verified Homeowner
Mckinney, TX, on Sep 30, 2020

[name removed] is really nice and good in understanding our requirements and resolved them quickly . Our home looks really good with all the architectural layout made by him .

4.8
Verified Homeowner