Homebuilder Ratings & Reviews

Grand Homes

North-East

401 Homeowner Reviews
Sep 2024 - Mar 2026

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From North-East
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Mar 06, 2026

Everything was smooth

5.0
Verified Homeowner
Celina, TX, on Mar 06, 2026

The attention to detail and commitment to put me, the customer, first.

5.0
Verified Homeowner
Celina, TX, on Mar 02, 2026

I liked the whole process. From the sales agent Jamie to Will the builder who was exceptional!

5.0
Verified Homeowner
McKinney, TX, on Feb 27, 2026

I like grand home meet timeline.

4.9
Verified Homeowner
Heath, TX, on Feb 24, 2026

What we liked about the process was when we had issues, the team was eager to try and help us resolve the issues. They were abke to present favorable solutions to us. At the same time issues that did arise could have been avoided at the design center phase. There were things we were not told that had we been been told, we would have made different decisions. The design center aspect in my opinion is flawed and needs to be looked into. The customer service element was good, but the process definitely could use improvement

4.7
Verified Homeowner
Justin, TX, on Feb 23, 2026

Toward the end of our home’s completion, we experienced several issues with the builder, Josette Smith. However, once we contacted Grand, Judson Bradley promptly stepped in to address all of our concerns. He personally walked through our home with us, alongside James Heathcock, the Warranty Manager, to ensure every issue was thoroughly identified. Both of them were clearly committed to making sure we were completely satisfied, and they worked diligently to see that all of our concerns were handled promptly, professionally, and to our satisfaction.

5.0
Verified Homeowner
Celina, TX, on Feb 17, 2026

Our experience with Grand Home was positive. We had been waiting for 2 years to get a lot and we loved Grand Home’s design. I greatly appreciated the professionalism and responsiveness of the team throughout the process—from signing the contract to move-in. The clarity of communication and timely updates made the process much smoother and less stressful. What we liked most was how Ms. Angie Deskewise helped us tremendously, patiently answering all our questions after our sales representative, Ms. Melissa, left the company. Angie came to our rescue every single time—from the Design Center to the final handover. Another key person, Mr. Brian, the builder, promptly addressed any concerns we raised and fixed them right away. One area for improvement would be at the Design Center. Our design coordinator seemed inexperienced and sometimes rushed us through choices, making it challenging to select what we truly wanted. We were also not satisfied with the kitchen quartz we upgraded for $8,000, as the installed quality was the lowest available in that category. We recommend reviewing this with your vendor to ensure buyers receive the upgraded product as promised. We also greatly appreciate our closing coordinator, Ms. Linda Sanville, for extending the closing date by one month when we faced challenges with our previous lender. Overall, we are very satisfied with our purchase and would recommend Grand Home to others looking for a well-managed home buying experience.

4.5
Verified Homeowner
McKinney, TX, on Feb 13, 2026

Colby was an amazing agent who tirelessly searched for multiple options to ensure we found the home we wanted. Throughout the entire process, from the initial consultation to the final closing, Elwyn has been consistently reliable and prompt in addressing any issues that arose. Their dedication and expertise have made this move incredibly smooth and hassle-free. I highly recommend Grand Homes to anyone looking for a trustworthy and reliable real estate agent.

5.0
Verified Homeowner
Parker, TX, on Feb 10, 2026

Tyler was a great help. He guided us through every step of construction. He paid attention to our questions and concerns and addressed them appropriately. He maintained closed-loop communication by providing updates periodically. Even after we have moved, he is responsive to our questions or concerns.

5.0
Verified Homeowner
McKinney, TX, on Feb 06, 2026

I have an amazing experience when it comes to customer service (Bill) and home builder( Elwyn). The one thing that me and my wife didn’t like is the base standard design selection. You must add more selection for base standard countertops, tiles and carpets. Cheaper small homes in the area have better base standards. We are disappointed on the selection you have at the design center.

4.7
Verified Homeowner
McKinney, TX, on Jan 29, 2026

Most of our experience was positive, from working with Bill, our sales representative, to our designer Paula, and our builder Elwyn. One area we were disappointed with was Grand Homes changing the design of the breakfast area after our meeting with the designer and then expecting us to catch this change during the final review before construction. As a result, the chandelier is not centered in the breakfast area. Elwyn has been helpful in trying to figure out possible solutions; however, there is still a possibility that we may need to cover some of the costs ourselves, which has been somewhat disappointing given the overall investment with Grand Homes.

4.8
Verified Homeowner
Heath, TX, on Jan 25, 2026

The Design Center was my only concern. Products offered for the type and price of the home were not aligned and I’ll have to truly upgrade. Tino oversaw my construction through move in and was phenomenal!

4.7
Verified Homeowner
Celina, TX, on Jan 21, 2026

Price

3.9
Verified Homeowner
Rockwall, TX, on Jan 21, 2026

Lack of design choices or being provided alternate options. From past experiences with other builders, lighting and blinds were provided options through a builders relationship with a company (which offered discounts due to relationship). Offer options which we were told Grand Homes used to but no longer does (such as pull out shelves for kitchen cabinets).

4.4
Verified Homeowner
Celina, TX, on Jan 17, 2026

Builder Brian was best at his service and construction, expert in communication and fixing the problems. Very friendly and professional. Rest with the grandhome company we are totally dissatisfied.

3.8
Verified Homeowner
McKinney, TX, on Jan 14, 2026

Clear communication Fast and efficient workflow without compromising quality Excellent customer support

5.0
Verified Homeowner
Celina, TX, on Jan 07, 2026

Brandon the contractor made it easy for me to work thru the issues I faced. Only problem, with overall was once I made a decision it was very difficult going back as they said for everything was done with city approval. Thngs like 5.1" sound on the living room which I wanted to do it after the design center appointment, they refused doing that change. Also, the credit given to me was taken back when it took time for me to close due to market being slow in delaying my home to sell before I buy. It took a month extra for me to close. The credit of 6000$ was taken back. Overall, we love our new home.

4.7
Verified Homeowner
McKinney, TX, on Dec 31, 2025

My purchase experience started positively, particularly during the early contract and design phases. However, there were significant issues that affected my trust in the process. I initially agreed to a home price of 777k plus 20k in design selections with my sales consultant, Bill Skies. The following day I was informed that the sales team had been using an outdated price sheet for over a month, something even the sales supervisor, Angela, did not flag, and the price was revised to 793k. Although I proceeded with the purchase because I had already invested considerable time and effort in design and structural planning, the situation felt misleading and not aligned with ethical business practices. The build and move-in phases were also far more challenging than expected. There were multiple quality issues, miscommunications, and situations where commitments were not followed through without repeated escalation. I often felt I had to personally monitor details rather than trusting the process, which created unnecessary stress during what should have been an exciting milestone. My interactions with Elwyn were especially difficult. His communication style came across as dismissive and unprofessional, and at times I felt disrespected during walkthroughs and issue discussions. This added emotional stress to an already challenging experience. In contrast, Felipe has been outstanding to work with. He is professional, responsive, respectful, and consistently solution-oriented. He restored confidence in the process when issues arose, and I genuinely appreciated his support and commitment to doing the right thing. If my project had been managed by Felipe from the beginning, I believe the experience would have been significantly smoother. Despite the challenges, I would consider purchasing from Grand Homes again if I were assured of working with a builder like Felipe, whose professionalism and accountability reflect the standard I would expect from the brand.

2.9
Verified Homeowner
Irving, TX, on Dec 30, 2025

Not a great experience at the center in North Dallas

4.6
Verified Homeowner
Rockwall, TX, on Dec 25, 2025

From the beginning, we’re misinformed/ promised certain items that we requested to have it in the house but end up not. When we noticed it was not there and informed, the answered it was not in the contract. Honestly, we expressed what we want from the beginning and expected to be in there. When we move in, the washer was broke, the electrical is not working, door knobs falling apart and many mores….

3.4
Verified Homeowner