Overall Satisfaction
Community Profile
With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
Driving Directions
Request More Info
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Parker, on Oct 20, 2021
communication with corporate management could be a lot better, takes too long to get answers for any kind of inquires, sales staff still did not meet promises made at the time of signing contract
Garland, on May 03, 2022
Love that fact that Brad is customer centric, knowledgeable and attentive
Parker, TX, on May 08, 2023
Delay in construction was difficult to manage. My last builder, [name removed], and production manager, [name removed], were instrumental in helping finish the house. They have done a great job in fixing any issues that arose and doing them in a timely manager.
Parker, on Sep 17, 2021
Everything has gone very well. Even after purchase, the follow-up attention we have received has exceeded my expectations.
Parker, TX, on May 08, 2023
I like how the communication throughout the process was consistent and helpful.
Parker, on Jul 15, 2021
The ability to rapidly overcome challenges during the build. The pandemic put added an unexpected hurdle in some supplies but the builder did a wonderful job communicating with me. I was out of the country during my entire build, which added another of stress but the Grand Homes team really did an amazing job to ease my worries.
Parker, on Nov 15, 2021
Like - Darrin and Brad are very responsive to our concerns Dislike - Repairs were postponed over and over again. There were many no show days from sub contractors.
Parker, TX, on Feb 16, 2023
Extremely disappointed. Miscommunication, mis commitment, delay in construction process. No accountability.
Parker, on Feb 08, 2021
My home warranty has met or exceeded my expectations.
Parker, on May 19, 2021
So far my home appears to be built well and I am pleased with that. The only thing I was not pleased with was my salesperson and Grand Homes loan officers.
Parker, on Mar 26, 2021
We absolutely LOVED our builder, Darrin!! He was an absolute gem!! His attention to detail and thoroughness are second to now! I struggle to find anything we disliked because every issue that arose Darrin handled it expeditiously! He went far above and beyond what we expected. And to this day we still him occasionally and he is always willing to help with anything!!! He is phenomenal!
Parker, TX, on Dec 18, 2021
Loved the way Darrin dealt with us throughout the process.
Parker, on Apr 30, 2020
The responsiveness of the team and the quality of the build
Parker, on Dec 10, 2020
Disliked that they went through several warranty guys, however I like that every problem I have had, they have tried to rectify.
Parker, TX, on Dec 04, 2021
Like: Extremely satisfied with the support, communication and cooperation we got during the construction and after closing from Darrin Cutler Dislike: Design consultant did not inform us some of the options that typically comes with home - like a light on top of garage.
Parker, on Feb 16, 2020
The Builder, Darren Cutler was just AWESOME along with QA rep David Swafford. These gentlemen are just phenomenal!!
Parker, on Nov 12, 2020
The turnover and follow up have left a void in getting things fixed and completed in a timely manner.
Parker, TX, on May 20, 2021
Darrin Cutler is awesome, very thorough and a responsible builder. He followed through on any issues we noticed even after we moved in. He is a great asset to Grand Homes. Mike was great to work with during the contract execution and building period. Paola Lozano is a very creative designer and helped us making appropriate selections during design phase. Our referral (my brother Jinson Johnson - a current Grand Home Owner in Sachse) has not received his referral bonus yet. Sounds like they can not locate the form we filled out on April 21, 2020. Hopefully, Grand Home will honor the promise.
Parker, on Jan 15, 2020
There is not one good thing I can say about my experience with Grand Homes. I am very disappointed and if I was to purchase again grand Homes will definitely not a choice of mine.
Parker, TX, on Dec 19, 2020
We had a wonderful experience! Building a home this size is not an easy task. We had a supportive team from start to finish. I am so grateful to everyone from grand for helping us build our dream home. I would like to specifically mention our build manager, Darrin Cutler. He has been wonderful and gone above and beyond to make sure we are happy and well taken care of. We can’t thank him enough!
Parker, on Oct 14, 2020
The people have been extraordinary! I have never experienced customer service like the kind given at Grand!! The builder, Darrin, in our community has been beyond exceptional! He has far exceeded what I would expect from a builder! He is always available, quickly returns your phone calls and has a remedy for every problem. I honestly don’t think our experience with Grand would be the same if he were not involved, he has made ALL the difference!
Parker, TX, on Dec 01, 2020
Like - Construction Manager Darrin was accomodating and personable Dislike - Communication was poor , Many mistakes from Trades including MAJOR ones.
Parker, on Jun 17, 2020
Warranty dept. has been great but they are extremely limited to what they can do. I have had huge mistakes done at my homes which were not repairable by warranty dept.
Parker, on May 08, 2019
The builder understand my issues and or concern and has come out as a courtesy to fix/repair as part of the warranty.
Parker, TX, on Oct 15, 2020
Wonderful service and great help from the selling agent -Cathy Demeyer, and from the builder - Darrin Cutler. The whole process was too long (total 14 months since May 2019 to Sep 2020).
Parker, on Mar 19, 2019
They screwed up drafting my final diagrams from my selections and PSAs. Missing half of them. nearly into a year after closing too, they are yet to give my selections. Seems like I had to seek justice in the court of law.
Parker, on Feb 14, 2020
I think David Swafford has done an amazing job. He has really watched out for us on our house and been so attentive to things that need to be worked on. I can always count on him.
Parker, TX, on Oct 09, 2020
The purchase experience was smooth once I understood the "Making Value" term.
Parker, on Sep 08, 2018
I love the follow up from Jared in the warantee department. He has made our experience amazing because any concerns we have he immediatly addresses. I think that follow up has made our experience with Grand Home exceptional.
Parker, TX, on Jul 18, 2020
My process went very smoothly and I was satisfied with everything except Grand Homes financing department, therefore I went through my bank. However, the builder who was assigned to oversee everything was very detailed and thorough. He informed me of every step and kept me up to date when things happened. Not only that, if I didn’t like something, he did his best to ensure I was satisfied.
Parker, on Oct 24, 2019
Gets things done sooner and makes sure the issue is addressed properly.
Parker, TX, on Jun 04, 2020
The Builder!!! Darrin Cutler!!!! When we first met him, he enthusiastically told us all about the community and specifically mentioned all our neighbors by name. He knew their families, their jobs, and their hobbies. And I thought "how does this guy know everyone?" Well through the course of the build I found out how. Darrin takes his time to know the customer!! He REALLY loves Grand Homes and he wants you, the customer, to love Grand too! He is absolutely phenomenal and goes above and beyond- from the little details such as remembering your name to the big details of building the house.
Parker, on Sep 12, 2019
There is nothing I could say good about Grand Homes at the moment. If I had to do it all over Grand Homes will not be a choice for me.
Parker, on Sep 07, 2019
The kindness of our Warranty contact David Swafford and his attention to details that are important to us.
Parker, TX, on Feb 23, 2020
The best part was how helpful Darrin has been after closing. Everybody says “don’t close until the punch list is complete because you’ll never hear from your builder after they have your money”, but Darrin has been the complete opposite of that. He has been incredibly responsive and helpful, more than even before we closed!
Parker, on Jan 25, 2019
Carl is prompt to issues and or concerns and addresses them prompt. He also personally helps with minor issues fixes them at hand.
Allen, TX, on Jan 02, 2020
The sales representative Cathy and the builder Darrin are an asset for Grand Homes
Parker, on Jan 05, 2019
Philip’s response to emails has been great. Other than that, warranty process seems poor, unorganized with no real resolutions.
Parker, TX, on May 10, 2019
The sales agent, Cathy DeMers. She has an infectious POSITIVE attitude.
Parker, TX, on Oct 05, 2018
Working with the project manager specifically Treylor and Lowell has been a pleasure. They have been very helpful and made this process much easier
Parker, TX, on Sep 21, 2018
Grand's Architecture, there sales guy was great and people at the design studio were great, they changed three builders which was not a good experience, the process slowed down a lot.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Parker, TX, on May 08, 2023
Delay in construction was difficult to manage. My last builder, [name removed], and production manager, [name removed], were instrumental in helping finish the house. They have done a great job in fixing any issues that arose and doing them in a timely manager.
Parker, TX, on May 08, 2023
I like how the communication throughout the process was consistent and helpful.
Parker, TX, on Feb 16, 2023
Extremely disappointed. Miscommunication, mis commitment, delay in construction process. No accountability.
Parker, TX, on Dec 18, 2021
Loved the way Darrin dealt with us throughout the process.
Parker, TX, on Dec 04, 2021
Like: Extremely satisfied with the support, communication and cooperation we got during the construction and after closing from Darrin Cutler Dislike: Design consultant did not inform us some of the options that typically comes with home - like a light on top of garage.
Parker, TX, on May 20, 2021
Darrin Cutler is awesome, very thorough and a responsible builder. He followed through on any issues we noticed even after we moved in. He is a great asset to Grand Homes. Mike was great to work with during the contract execution and building period. Paola Lozano is a very creative designer and helped us making appropriate selections during design phase. Our referral (my brother Jinson Johnson - a current Grand Home Owner in Sachse) has not received his referral bonus yet. Sounds like they can not locate the form we filled out on April 21, 2020. Hopefully, Grand Home will honor the promise.
Parker, TX, on Dec 19, 2020
We had a wonderful experience! Building a home this size is not an easy task. We had a supportive team from start to finish. I am so grateful to everyone from grand for helping us build our dream home. I would like to specifically mention our build manager, Darrin Cutler. He has been wonderful and gone above and beyond to make sure we are happy and well taken care of. We can’t thank him enough!
Parker, TX, on Dec 01, 2020
Like - Construction Manager Darrin was accomodating and personable Dislike - Communication was poor , Many mistakes from Trades including MAJOR ones.
Parker, TX, on Oct 15, 2020
Wonderful service and great help from the selling agent -Cathy Demeyer, and from the builder - Darrin Cutler. The whole process was too long (total 14 months since May 2019 to Sep 2020).
Parker, TX, on Oct 09, 2020
The purchase experience was smooth once I understood the "Making Value" term.
Parker, TX, on Jul 18, 2020
My process went very smoothly and I was satisfied with everything except Grand Homes financing department, therefore I went through my bank. However, the builder who was assigned to oversee everything was very detailed and thorough. He informed me of every step and kept me up to date when things happened. Not only that, if I didn’t like something, he did his best to ensure I was satisfied.
Parker, TX, on Jun 04, 2020
The Builder!!! Darrin Cutler!!!! When we first met him, he enthusiastically told us all about the community and specifically mentioned all our neighbors by name. He knew their families, their jobs, and their hobbies. And I thought "how does this guy know everyone?" Well through the course of the build I found out how. Darrin takes his time to know the customer!! He REALLY loves Grand Homes and he wants you, the customer, to love Grand too! He is absolutely phenomenal and goes above and beyond- from the little details such as remembering your name to the big details of building the house.
Parker, TX, on Feb 23, 2020
The best part was how helpful Darrin has been after closing. Everybody says “don’t close until the punch list is complete because you’ll never hear from your builder after they have your money”, but Darrin has been the complete opposite of that. He has been incredibly responsive and helpful, more than even before we closed!
Allen, TX, on Jan 02, 2020
The sales representative Cathy and the builder Darrin are an asset for Grand Homes
Parker, TX, on May 10, 2019
The sales agent, Cathy DeMers. She has an infectious POSITIVE attitude.
Parker, TX, on Oct 05, 2018
Working with the project manager specifically Treylor and Lowell has been a pleasure. They have been very helpful and made this process much easier
Parker, TX, on Sep 21, 2018
Grand's Architecture, there sales guy was great and people at the design studio were great, they changed three builders which was not a good experience, the process slowed down a lot.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Garland, on May 03, 2022
Love that fact that Brad is customer centric, knowledgeable and attentive
Parker, on Nov 15, 2021
Like - Darrin and Brad are very responsive to our concerns Dislike - Repairs were postponed over and over again. There were many no show days from sub contractors.
Parker, on Feb 08, 2021
My home warranty has met or exceeded my expectations.
Parker, on Dec 10, 2020
Disliked that they went through several warranty guys, however I like that every problem I have had, they have tried to rectify.
Parker, on Nov 12, 2020
The turnover and follow up have left a void in getting things fixed and completed in a timely manner.
Parker, on Oct 14, 2020
The people have been extraordinary! I have never experienced customer service like the kind given at Grand!! The builder, Darrin, in our community has been beyond exceptional! He has far exceeded what I would expect from a builder! He is always available, quickly returns your phone calls and has a remedy for every problem. I honestly don’t think our experience with Grand would be the same if he were not involved, he has made ALL the difference!
Parker, on Jun 17, 2020
Warranty dept. has been great but they are extremely limited to what they can do. I have had huge mistakes done at my homes which were not repairable by warranty dept.
Parker, on Feb 14, 2020
I think David Swafford has done an amazing job. He has really watched out for us on our house and been so attentive to things that need to be worked on. I can always count on him.
Parker, on Oct 24, 2019
Gets things done sooner and makes sure the issue is addressed properly.
Parker, on Sep 12, 2019
There is nothing I could say good about Grand Homes at the moment. If I had to do it all over Grand Homes will not be a choice for me.
Parker, on Sep 07, 2019
The kindness of our Warranty contact David Swafford and his attention to details that are important to us.
Parker, on Jan 25, 2019
Carl is prompt to issues and or concerns and addresses them prompt. He also personally helps with minor issues fixes them at hand.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Parker, on Oct 20, 2021
communication with corporate management could be a lot better, takes too long to get answers for any kind of inquires, sales staff still did not meet promises made at the time of signing contract
Parker, on Sep 17, 2021
Everything has gone very well. Even after purchase, the follow-up attention we have received has exceeded my expectations.
Parker, on Jul 15, 2021
The ability to rapidly overcome challenges during the build. The pandemic put added an unexpected hurdle in some supplies but the builder did a wonderful job communicating with me. I was out of the country during my entire build, which added another of stress but the Grand Homes team really did an amazing job to ease my worries.
Parker, on May 19, 2021
So far my home appears to be built well and I am pleased with that. The only thing I was not pleased with was my salesperson and Grand Homes loan officers.
Parker, on Mar 26, 2021
We absolutely LOVED our builder, Darrin!! He was an absolute gem!! His attention to detail and thoroughness are second to now! I struggle to find anything we disliked because every issue that arose Darrin handled it expeditiously! He went far above and beyond what we expected. And to this day we still him occasionally and he is always willing to help with anything!!! He is phenomenal!
Parker, on Apr 30, 2020
The responsiveness of the team and the quality of the build
Parker, on Feb 16, 2020
The Builder, Darren Cutler was just AWESOME along with QA rep David Swafford. These gentlemen are just phenomenal!!
Parker, on Jan 15, 2020
There is not one good thing I can say about my experience with Grand Homes. I am very disappointed and if I was to purchase again grand Homes will definitely not a choice of mine.
Parker, on May 08, 2019
The builder understand my issues and or concern and has come out as a courtesy to fix/repair as part of the warranty.
Parker, on Mar 19, 2019
They screwed up drafting my final diagrams from my selections and PSAs. Missing half of them. nearly into a year after closing too, they are yet to give my selections. Seems like I had to seek justice in the court of law.
Parker, on Sep 08, 2018
I love the follow up from Jared in the warantee department. He has made our experience amazing because any concerns we have he immediatly addresses. I think that follow up has made our experience with Grand Home exceptional.