Top Homebuilder Ratings & Reviews

Grand Homes

Park Trails

4 Homeowner Reviews Completed Jun 2025 - Oct 2025

Grand Homes << North-East

Overall Satisfaction

4.7
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.9

Purchase Experience

4.2

Home Personalization Experience

4.9

Construction Experience

4.9

Customer Care Experience

5.0

Home Readiness

4.9

Community Profile

Grand Homes logo
Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Forney, Tx, on Jul 10, 2025

Throughout the entire process, I was kept informed about every stage of the process. [name removed] and [name removed], kept my wife and I in the loop on every thing that was occurring with our new home from photos and texting, they answered our calls whenever we had questions. Since we were buying from out of town, and we chose to build a model never built before ( Grand Riverside) we were treated as if we were already in Texas and could stop anytime, their communication was and still is TOP TIER!!. Even after we have settled in our new , their customer service has never stop. Grand Homes the two mentioned above are what customer service looks like, Bravo Gentlemen.

5.0
Verified Homeowner
Forney, on Sep 29, 2025

I`m very impressed the attention to detail, with all communications. Everyone is very professional and responsive.

5.0
Verified Homeowner
Forney, Tx, on Jun 27, 2025

I liked the Financial flexibility in terms of placing a deposit down and working with me until my retirement money was ready to use Great communication through the building process. [name removed] sent lots of pictures and encouraged us to visit as much as possible. We felt a part of the process. The design center was fabulous. [name removed] was supportive and made the process enjoyable, and easy to understand. I disliked not having a consistent sales rep and builder from start to finish. I didn't like being told I couldn't add a structural upgrade that I truly wanted after I signed the contract. I felt I didn't have enough time to process everything and I felt rushed by the first sales rep that worked with me.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Forney, Tx, on Jul 10, 2025

Throughout the entire process, I was kept informed about every stage of the process. [name removed] and [name removed], kept my wife and I in the loop on every thing that was occurring with our new home from photos and texting, they answered our calls whenever we had questions. Since we were buying from out of town, and we chose to build a model never built before ( Grand Riverside) we were treated as if we were already in Texas and could stop anytime, their communication was and still is TOP TIER!!. Even after we have settled in our new , their customer service has never stop. Grand Homes the two mentioned above are what customer service looks like, Bravo Gentlemen.

5.0
Verified Homeowner
Forney, Tx, on Jun 27, 2025

I liked the Financial flexibility in terms of placing a deposit down and working with me until my retirement money was ready to use Great communication through the building process. [name removed] sent lots of pictures and encouraged us to visit as much as possible. We felt a part of the process. The design center was fabulous. [name removed] was supportive and made the process enjoyable, and easy to understand. I disliked not having a consistent sales rep and builder from start to finish. I didn't like being told I couldn't add a structural upgrade that I truly wanted after I signed the contract. I felt I didn't have enough time to process everything and I felt rushed by the first sales rep that worked with me.

4.5
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Forney, on Sep 29, 2025

I`m very impressed the attention to detail, with all communications. Everyone is very professional and responsive.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet