Homebuilder Ratings & Reviews

Grand Homes

South

175 Homeowner Reviews
Dec 2024 - Jun 2026

Grand Homes

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Community Satisfaction Ratings

Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From South
Purchase Experience Testimonials from Real Homebuyers

Irving, TX, on Jun 19, 2026

From sales to construction, the team made our experience genuinely easy and enjoyable. The one frustrating spot was the lending and closing process — that's where things felt most difficult.

4.9
Verified Homeowner
Forney, TX, on Jun 14, 2026

the whole experience was amazing from the first time we stepped into the model to the first time we stepped into our home.

5.0
Verified Homeowner
Irving, TX, on May 15, 2026

All communication was perfect

4.9
Verified Homeowner
Goodland, TX, on May 08, 2026

I really appreciated the detailed walkthrough and the prompt fixes of the home we asked for during the blue tape walkthrough.

4.7
Verified Homeowner
Irving, TX, on May 03, 2026

Great Job.

5.0
Verified Homeowner
Mansfield, TX, on May 02, 2026

The building and design teams were fantastic. [name removed] and [name removed] really made our building experience worth recommending to friends.

4.4
Verified Homeowner
Forney, TX, on Apr 14, 2026

I had a wonderful experience from the very beginning when I met [name removed] who actually assisted me with signing my contract and from there I’ve worked with two other Builder managers, but my final builder manager [name removed] was the absolute nicest and the icing on the cake. [name removed] was very attentive, patient and extremely knowledgeable about the work. I could call [name removed] at any time and he would always respond in a timely manner. I also worked in the past with [name removed] and [name removed] and honestly those two individuals were just as responsive and had great customer service too. I had a great experience with the entire team and I don’t wanna forget the other [name removed] who is the warranty gentleman and his customer service was excellent too. Funny thing, I came to [name removed] looking for a home, but I found so much more. I found a community with a winning team of leaders. I am forever thankful to Grand Homes for helping me build my legacy from my children and my children’s children. Thank you, [name removed]

5.0
Verified Homeowner
Goodland, TX, on Mar 31, 2026

I greatly appreciated that [name removed], the construction manager, was consistently communicative throughout the entire process and took the time to address any concerns I had. He, along with [name removed], the sales manager, has continued to respond promptly to my questions even after the move-in process, which speaks volumes about their commitment to customer service. While there were a few minor cosmetic issues, the overall quality of the home turned out very well. Their dedication, professionalism, and follow-through made a meaningful difference in my experience. I truly believe [name removed] and [name removed] are invaluable assets to the company and play a significant role in its success. With that said, I would gladly choose Grand Homes again for a future home and sincerely hope that [name removed] and [name removed] will still be there to be part of the process

5.0
Verified Homeowner
Irving, TX, on Mar 30, 2026

Our builder Raul Reyes was super amazing! He is always professional and helpful.

5.0
Verified Homeowner
Prairie Ridge, TX, on Feb 20, 2026

This is my second home i build from grand home they good builder and good costumer service I am highly recommend to anyone looking new home

5.0
Verified Homeowner
Prairie Ridge, TX, on Feb 15, 2026

I liked how flexible grand was with the down payment/earnest money and during the selling of my previous home.

4.7
Verified Homeowner
Prairie Ridge, TX, on Feb 10, 2026

Liked: Stone, brick, wall finish, windows, floors. [name removed] liked: time of completion (1 year), kitchen carpentry quality, electrical outlets, exterior paint. Very disappointed: GH didn’t want to change blueprints to sell me a media room, because it will delay construction 15 more days, yet construction was delayed 100 days, leaving framing exposed to the elements. [name removed] seller gave me wrong information about adding the media room, then You denied me the chance to add the room, denying you selling 30k more… besides shooting your own foot, it was disrespectful.

3.7
Verified Homeowner
Midlothian, TX, on Jan 29, 2026

We appreciate [name removed] for his integrity and his commitment towards customer satisfaction! It has been a pleasure to have his support throughout our purchase and settling in phase

4.8
Verified Homeowner
Irving, TX, on Dec 30, 2025

Not a great experience at the center in North Dallas

4.6
Verified Homeowner
Mansfield, TX, on Dec 27, 2025

The supervisor James Smith, the builder Drew and Sales representative Preston are working with us to resolve issues but there are so many issues with the house due to poor workmanship and rushing to close before Thanksgiving so the house is not what we expected as Grand Homes quality we expected from Grand Homes. We have not moved in yet, but there are already cracks and holes in the garage and driveway. We are willing to share photos or have the issues reviewed in person.

3.8
Verified Homeowner
Irving, TX, on Dec 23, 2025

There's nothing to dislike. I love the experince, everything is on point. Raul is amazing could not have imagined without him. He is the bestest. Helped us in everystep. We are from georgia, we just visted twice and raul made sure everything is done on time, he made sure to help us and made it like peice of cake. Would surely recommed to our friends and family. Love grand homes

5.0
Verified Homeowner
Prairie Ridge, TX, on Dec 20, 2025

My salesman, [name removed], was and continues to be very attentive to my concerns. [name removed] in design is knowledgeable and efficient. I expressed what I wanted, and she pulled it out of the huge amount of selections. [name removed] did a fabulous job making the home that I imagined and made exactly what I asked for. [name removed] is very helpful and continues to address my issues.

5.0
Verified Homeowner
Mansfield, TX, on Dec 10, 2025

My experience at design center could have been better. Drew was excellent and professional at what he does.

4.9
Verified Homeowner
Midlothian, TX, on Nov 30, 2025

We loved how professional and knowledgeable Terrance was when we were trying to decide in the beginning stages. We loved how much Colton paid attention to details during the build process. He kept us updated on everything and when we had questions he would answer immediately. He made us feel very comfortable with the building process. We trusted him completely! Very good customer service.

5.0
Verified Homeowner
Prairie Ridge, TX, on Nov 21, 2025

It was an easy process. But my home purchase was delayed because of issues with my brick being laid but overall still a good experience.

5.0
Verified Homeowner