Homebuilder Ratings & Reviews

Grand Homes

South

162 Homeowner Reviews
Mar 2024 - Sep 2025

Grand Homes

Overall Satisfaction

4.4
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South
Purchase Experience Testimonials from Real Homebuyers

Midlothian, TX, on Sep 12, 2025

The [name removed], [name removed], absolutely made the entire thing an awesome experience for us. All house builds have issues, so we expected at least a few things to pop up, but HOW they’re handled is key. [name removed] took care of us every step of the way. He was on top of every little thing and really felt like an advocate for us. We can’t say enough good things about him and his work ethic. Incredible.

5.0
Verified Homeowner
Mansfield, TX, on Sep 10, 2025

I want to thank [name removed] and [name removed] for doing their best to make sure we were satisfied. Our biggest heartache was the extended covered back patio which we didn’t get. Also we would recommend that Grand provide more shelving in the closets.

4.5
Verified Homeowner
Midlothian, TX, on Sep 10, 2025

We loved how our builder and sales rep carried us along the entire process, were very responsive and sought to address any issue we encountered

4.7
Verified Homeowner
Mansfield, TX, on Aug 18, 2025

Grand Home needs to hire better contractors.

1.7
Verified Homeowner
Midlothian, Tx, on Jul 07, 2025

Likes: [name removed] was a DELIGHT to work with so was [name removed] in the design center and [name removed] our builder, they all went above and beyond to help us through this process Dislikes: Chicago title company was ABYSMAL - they were so rude and unhelpful they did NOT make the final step in our buying process fun or exciting at all what so ever...

4.5
Verified Homeowner
Grand Prairie, Tx, on May 23, 2025

What I like is the great communication that grand homes provide. From start to finish we get weekly update by the sale person and the construction manager. What we don’t like there is no options to add or change stuff once we signed off at the design center. We are willing to paid the difference but grand homes do not allow any change once you signed off the design. I think you should allow to change one time if the buyer willing to paid the difference.

4.6
Verified Homeowner
Grand Prairie, Tx, on May 22, 2025

The weekly updates from the construction manager.

5.0
Verified Homeowner
Grand Prairie, Tx, on May 22, 2025

Communication was great. We did feel rushed when it came to closing and was offered limited options on when to close. We had a lot of commitments we made prior and expressed this to Grand Homes way in advance and there was a lack of empathy from [name removed]. She was very cold to us via email and over the phone. That left a bad taste with our experience with Grand Homes.

4.2
Verified Homeowner
Midlothian, Tx, on May 07, 2025

Mr. [name removed] made my experience phenomenal. He listened, was knowledgeable, and extremely helpful. [name removed] has been easy to work with and friendly

4.7
Verified Homeowner
Midlothian, Tx, on May 01, 2025

Everyone we worked with throughout the home buying process who was affiliated with Grand Homes was very helpful and knowledgeable. Anything we have needed, so far, has been well taken care of in a very reasonable amount of time.

4.9
Verified Homeowner
Midlothian, Tx, on Apr 23, 2025

It was a smooth from contract to move-in, it was thoroughly explained every step of the way. The only thing was that the original sales agent left the grand homes about a third of the way in the process.

5.0
Verified Homeowner
Midlothian, Tx, on Apr 23, 2025

The overall friendliness of everyone throughout the process was so comforting. We were made to feel like family and friends which made the whole process delightful instead of stressful!

5.0
Verified Homeowner
Midlothian, Tx, on Apr 21, 2025

Several repairs within two weeks of moving in

3.8
Verified Homeowner
Grand Prairie, Tx, on Apr 11, 2025

Everything is great, [name removed] was able to work with my schedule and meet all expectation

5.0
Verified Homeowner
Midlothian, Tx, on Apr 10, 2025

Overall, I am not satisfied with the quality of materials used. For a house of this amount, I would have expected a more quality accessories...it seems to me the accessories used in my house were some cheap stuffs from walmart or dollarama. NK our sales agent was great to work with Design center did a VERY terrible job in communicating options and reflecting choices to the builder [name removed] our builder did a great job with what he was given

4.2
Verified Homeowner
Midlothian, Tx, on Apr 06, 2025

Our project manager informed us from the beginning til the end, He was amazing

5.0
Verified Homeowner
Midlothian, Tx, on Mar 13, 2025

This experience was amazing! This is my 4th new construction and this was my best experience by a LONG SHOT. MK, [name removed], and [name removed] were/are exceptional. [name removed] was a huge blessing to me as he truly cares and is passionate about getting the job done right. Still til this day [name removed] remains a valuable resource for anything needed regarding the home if I was to have any questions, I am truly thankful for him. [name removed] is great to work with. Very quick to respond and get things taken care of. After [name removed] handed me off to [name removed], [name removed] has continued my great experience with Grand. Grand Homes comes second to none!

5.0
Verified Homeowner
Mansfield, Tx, on Jan 29, 2025

How the issues were resolved

5.0
Verified Homeowner
Grand Prairie, Tx, on Jan 10, 2025

Sales Manager [name removed] had an un-welcoming vibe on our first meetup, was quiet shocking to us. [name removed], [name removed], [name removed] -all did help us a lot. [name removed] was the finishing jobs done completed passionately!

4.9
Verified Homeowner
Mansfield, Tx, on Jan 01, 2025

My experience with the Grand Homes staff has been exceptional. Their professionalism and dedication made the entire process enjoyable and smooth. The team worked tirelessly to address my requests promptly and ensured my satisfaction. I would like to give special recognition to [name removed], [name removed], [name removed], [name removed], [name removed], and Buzzy for their outstanding support and responsiveness. Additionally, I had a fantastic experience with [name removed], who truly is standing out. Thank you all for making this journey a pleasant one! The materials and trades have all been great, and we have worked hard to correct any mishaps. However, I encountered an opportunity for improvement with Chicago Title. On the day of closing, I felt that I received a different level of service. They were unhelpful and quite rude.

5.0
Verified Homeowner