Homebuilder Ratings & Reviews

Grand Homes

South

149 Homeowner Reviews
Jun 2024 - Dec 2025

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South
Purchase Experience Testimonials from Real Homebuyers

Midlothian, TX, on Nov 30, 2025

We loved how professional and knowledgeable [name removed] was when we were trying to decide in the beginning stages. We loved how much [name removed] paid attention to details during the build process. He kept us updated on everything and when we had questions he would answer immediately. He made us feel very comfortable with the building process. We trusted him completely! Very good customer service.

5.0
Verified Homeowner
Prairie Ridge, TX, on Nov 21, 2025

It was an easy process. But my home purchase was delayed because of issues with my brick being laid but overall still a good experience.

5.0
Verified Homeowner
Midlothian, TX, on Nov 11, 2025

We left the model home after completing the paperwork and the next step was the design center. We left the model home not knowing things we wanted to be done had to be done at that meeting and not the design center. The BIGGEST issue we have is not being able to increase the size of the front door. This almost made us leave the purchase and find another builder. We didn't realize it had to be done at the meeting where we conducted the paperwork. We asked for it while picking doors at the design center and were told it was too late. Absolutely ridiculous to leave the model home meeting not being made aware of other options that had to be completed at that time. The design center was a fiasco with LT. After spending all morning at the first appointment, we arrived for the second appointment and all of our choices had vanished from the computer. We rushed through and tried to duplicate the day 1 choices. Our biggest miss was not confirming gray grout in the master bath. LT also did not let us know we needed to provide money at the time of our first appointment. We had to struggle and move money around to get it done expeditiously. Remarkable to us that LT had to input our choices into three different computer programs. The design center was a fiasco and the experience could easily be streamlined and more efficient. Best part of building with Grand Homes has been [name removed] and [name removed]. Both have been absolutely magnificent, easy to deal with, and willing to discuss various issues that have arisen. We have dealt with [name removed] from day 1, and his communication has been terrific. There are many people in this day and age that don't communicate well. [name removed] kept us involved throughout the process. [name removed] and [name removed] are both professional and a great representation of Grand Homes.

4.7
Verified Homeowner
Mansfield, TX, on Nov 07, 2025

We chose to build with Grand because they offered what seemed to be the best product. The floorplan was beautiful and the show home made it seem a step above the other builders in the area. It came with a higher price tag, but we were willing to pay it for what we thought we would get. From the moment we were under contract forward it was nothing but a struggle, I honestly felt like I needed to fight for everything that we wanted and watch over everything or else something would be wrong or missed. At every step the people I worked with ([name removed] at Design, [name removed] and [name removed] on the build, and [name removed] on the Warranty) were great. They listened, they tried, they responded when I identified issues. At the same time the design center was limited and was inhibited by corporate policy. Choices were made that we clearly to the benefit of their bottom line rather that providing the premium product they purported to sell (our home not sits on an elevated hill with a drainage depression running through the middle of the back yard rather than leveling the lot adequately for example). Many of the visible construction materials were damaged before install and were attempted to be patched or touched up. During the build every time I checked in things were done wrong (the slab was poured incorrectly, tile was installed wrong, the wrong countertops were installed, etc). When I identified them they got fixed, I was never fought on these items which was one of the few redeeming aspects of the build, but I'm left wondering how many things I didn't catch that may come back to haunt me in the years to come. We identified after closing that the grout in the master bath wasn't correct, after they replaced it there were still issues. They said that it was the grouts fault and said the only solution was to use a grout renewal product on the brand new grout... but they could have simply bought premixed grout for an extra $100. Again, I stress that the people I worked with were friendly, eager, helpful, and responsive and yet this build has been incredibly taxing and challenging. I built another home previous to this and it was an entirely different experience. I can't and don't blame the people I worked and interacted with so I can only conclude that the company is the problem. Regardless of how much I love certain aspects of the home, I wouldn't recommend building a home with Grand.

3.6
Verified Homeowner
Prairie Ridge, TX, on Nov 01, 2025

From the time I signed the contract, [name removed] the sales agent was very informative, always kept me updated with the process. Very encouraging as well. Then [name removed], Ms [name removed] and [name removed] started communicating via email about important milestones and dates as far as what to expect and providing recommendations whenever issues arise that were beyond my control. [name removed] was the person that I got to see every day, maybe not every day ?? but he was and still is a very dedicated, industrious person that is willing to stay over his work hours to assist with any questions that I might have . He gave me updates on everything, the delays as well as the goods. He is a happy man and loves what he does. As a client I can see through his workmanship that he really enjoys his job. He has a great relationship with the men at work site and I saw how they all interacted with him and vice versa. I love the house and at all times may the Name of the Almighty be Magnified.

5.0
Verified Homeowner
Prairie Ridge, TX, on Oct 29, 2025

You'll find that everyone is remarkably approachable, eager to offer assistance, and all ears when you need someone to listen, plus they maintain exceptionally high standards in all aspects.

5.0
Verified Homeowner
Mansfield, TX, on Oct 28, 2025

What I like the most is the respect and consideration the entire team had with me and my family. Super responsive, committed to clarifying every single doubt or concern we had.

5.0
Verified Homeowner
Midlothian, TX, on Sep 27, 2025

The pricing on the contract was non transparent and VERY deceptive. There were items and bonuses that were offered as free but in reality they were not. The Construction Agreement is very deceptive even to veteran buyers. ( Eg . I was forced to pay $6000 for a Quartz "allowance" ( !!!)) The build quality was rushed and used cheap base materials ( finger jointed studs). You pay EXOBERIANTLY for the smallest upgrade . $13,250 for wood stairs with MDF risers, MDF sills throughout , $1295 for a built oven ( when in actuality you are given a countertop micro) . Too many items to list.. The home has multiple areas of missing lighting ( eg . NO LIGHTS in my study ) and minimal lighting. I paid premium price only to get a sub standard product which is starting to have multiple issues already . My child had to be taken to the doctor today because although grand homes is aware that bad door knobs were installed and i had to turn in a Work order multiple times they only came around and tightened them till today it came loose in my child's hand while he closed the laundry door causing him to injure himself badly. As an active member of my community I am going to make it a point to warn future customers about their the predatory marketing GH uses to lure in customers only to deliver a rushed product which starts giving problems from the early stages.

2.7
Verified Homeowner
Midlothian, TX, on Sep 12, 2025

The [name removed], [name removed], absolutely made the entire thing an awesome experience for us. All house builds have issues, so we expected at least a few things to pop up, but HOW they’re handled is key. [name removed] took care of us every step of the way. He was on top of every little thing and really felt like an advocate for us. We can’t say enough good things about him and his work ethic. Incredible.

5.0
Verified Homeowner
Mansfield, TX, on Sep 10, 2025

I want to thank [name removed] and [name removed] for doing their best to make sure we were satisfied. Our biggest heartache was the extended covered back patio which we didn’t get. Also we would recommend that Grand provide more shelving in the closets.

4.5
Verified Homeowner
Midlothian, TX, on Sep 10, 2025

We loved how our builder and sales rep carried us along the entire process, were very responsive and sought to address any issue we encountered

4.7
Verified Homeowner
Mansfield, TX, on Aug 18, 2025

Grand Home needs to hire better contractors.

1.7
Verified Homeowner
Midlothian, Tx, on Jul 07, 2025

Likes: [name removed] was a DELIGHT to work with so was [name removed] in the design center and [name removed] our builder, they all went above and beyond to help us through this process Dislikes: Chicago title company was ABYSMAL - they were so rude and unhelpful they did NOT make the final step in our buying process fun or exciting at all what so ever...

4.5
Verified Homeowner
Grand Prairie, Tx, on May 23, 2025

What I like is the great communication that grand homes provide. From start to finish we get weekly update by the sale person and the construction manager. What we don’t like there is no options to add or change stuff once we signed off at the design center. We are willing to paid the difference but grand homes do not allow any change once you signed off the design. I think you should allow to change one time if the buyer willing to paid the difference.

4.6
Verified Homeowner
Grand Prairie, Tx, on May 22, 2025

The weekly updates from the construction manager.

5.0
Verified Homeowner
Grand Prairie, Tx, on May 22, 2025

Communication was great. We did feel rushed when it came to closing and was offered limited options on when to close. We had a lot of commitments we made prior and expressed this to Grand Homes way in advance and there was a lack of empathy from [name removed]. She was very cold to us via email and over the phone. That left a bad taste with our experience with Grand Homes.

4.2
Verified Homeowner
Midlothian, Tx, on May 07, 2025

Mr. [name removed] made my experience phenomenal. He listened, was knowledgeable, and extremely helpful. [name removed] has been easy to work with and friendly

4.7
Verified Homeowner
Midlothian, Tx, on May 01, 2025

Everyone we worked with throughout the home buying process who was affiliated with Grand Homes was very helpful and knowledgeable. Anything we have needed, so far, has been well taken care of in a very reasonable amount of time.

4.9
Verified Homeowner
Midlothian, Tx, on Apr 23, 2025

It was a smooth from contract to move-in, it was thoroughly explained every step of the way. The only thing was that the original sales agent left the grand homes about a third of the way in the process.

5.0
Verified Homeowner
Midlothian, Tx, on Apr 23, 2025

The overall friendliness of everyone throughout the process was so comforting. We were made to feel like family and friends which made the whole process delightful instead of stressful!

5.0
Verified Homeowner