Homebuilder Ratings & Reviews

Grand Homes

South

180 Homeowner Reviews
Oct 2023 - Apr 2025

Grand Homes

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From South
Purchase Experience Testimonials from Real Homebuyers

Midlothian, Tx, on Mar 13, 2025

This experience was amazing! This is my 4th new construction and this was my best experience by a LONG SHOT. MK, [name removed], and [name removed] were/are exceptional. [name removed] was a huge blessing to me as he truly cares and is passionate about getting the job done right. Still til this day [name removed] remains a valuable resource for anything needed regarding the home if I was to have any questions, I am truly thankful for him. [name removed] is great to work with. Very quick to respond and get things taken care of. After [name removed] handed me off to [name removed], [name removed] has continued my great experience with Grand. Grand Homes comes second to none!

5.0
Verified Homeowner
Mansfield, Tx, on Jan 29, 2025

How the issues were resolved

5.0
Verified Homeowner
Grand Prairie, Tx, on Jan 10, 2025

Sales Manager [name removed] had an un-welcoming vibe on our first meetup, was quiet shocking to us. [name removed], [name removed], [name removed] -all did help us a lot. [name removed] was the finishing jobs done completed passionately!

4.9
Verified Homeowner
Mansfield, Tx, on Jan 01, 2025

My experience with the Grand Homes staff has been exceptional. Their professionalism and dedication made the entire process enjoyable and smooth. The team worked tirelessly to address my requests promptly and ensured my satisfaction. I would like to give special recognition to [name removed], [name removed], [name removed], [name removed], [name removed], and Buzzy for their outstanding support and responsiveness. Additionally, I had a fantastic experience with [name removed], who truly is standing out. Thank you all for making this journey a pleasant one! The materials and trades have all been great, and we have worked hard to correct any mishaps. However, I encountered an opportunity for improvement with Chicago Title. On the day of closing, I felt that I received a different level of service. They were unhelpful and quite rude.

5.0
Verified Homeowner
Mansfield, Tx, on Dec 21, 2024

First of all I have been in love with Grand Homes home designs for two years before purchase. I liked clear explanations given by both sales consultant ([name removed]) and construction consultant ([name removed]).

4.9
Verified Homeowner
Grand Prairie, Tx, on Nov 17, 2024

I liked the communication best I had great communication from the sales team and the builder. Everyone was so easy to work with. The service after the sale has been equally amazing. Well done all around.

5.0
Verified Homeowner
Grand Prairie, Tx, on Oct 18, 2024

All good!

5.0
Verified Homeowner
Midlothian, Tx, on Oct 11, 2024

I like my builder the people that worked with me. What I didn’t like was how everything have a cost. Some things should’ve been an upgrade.

4.5
Verified Homeowner
Grand Prairie, TX, on Oct 07, 2024

I would suggest to allocate/schedule more time in design center because once we make decision Grand homes doesn’t allow any changes.

4.5
Verified Homeowner
Midlothian, Tx, on Oct 01, 2024

I loved the fact that I was always made aware of what was going on at any given time, friendly and courteus staff and attention to detail.

5.0
Verified Homeowner
Midlothian, Tx, on Aug 28, 2024

Keeping me posted throughout the construction process

4.2
Verified Homeowner
Mansfield, Tx, on Aug 25, 2024

I like the overall quality of all materials and the finishing of the house

4.5
Verified Homeowner
Grand Prairie, Tx, on Aug 14, 2024

Disliked broken AC that took a month to fix

4.7
Verified Homeowner
Grand Prairie, Tx, on Jul 21, 2024

The entire staff from beginning to the end was absolute amazing!

4.8
Verified Homeowner
Mansfield, Tx, on Jun 21, 2024

The builder was very understanding and helpful

5.0
Verified Homeowner
Midlothian, Tx, on Jun 12, 2024

from the time that we signed the initial contract we have had MAJOR issues with the build and now the usage of this house. Personally, I am TOTALLY UNHAPPY with this house and I wish that I had followed my first mind to go with another builder. EVEN TODAY WE ARE STILL HAVING ISSUES WITH THIS HOUSE!!! SOMETHING AS SIMPLE AS A MAILBOX KEY TOOK ALMOST 3 WEEKS TO RESOLVE.

2.1
Verified Homeowner
Mansfield, Tx, on Jun 03, 2024

the best thing about our purchase is having Mr. [name removed] take excellent care for our house.

5.0
Verified Homeowner
Midlothian, Tx, on Jun 02, 2024

We began the design of our new home by making changes to the model home. The model home did not have a brochure, so we asked for prices on proposed changes. After our sales person had multiple conversations with mid-level management to get us a price on each change, then we signed the contract while our sales person was on the phone with a mid-level manager who confirmed the overall pricing. We submitted earnest money and then found out that the pricing was inaccurate. Management came back to tell us we were getting too much house for the price after we signed the contract and submitted earnest money. We were told our contract had not been accepted by management yet. Our sales person kept track of the price of each option provided by mid-level management and received the approval on the phone for the overall price from the manager. We would never have signed the contract, provided earnest money (which included half the cost of our lot because this lot had a premium price) if we had known that management did not approve of the pricing. To be clear, we have no issue with our sales person. We believe he did his due diligence. We have issue with what we believe is the senior management culture of Grand Homes is first and the client is second. Had it not been for the continued sales person's persistence to make things right, we would have walked away from this deal and earnest money.

4.2
Verified Homeowner
Midlothian, Tx, on Apr 30, 2024

Program manager and/or contractors hired do not meet the expectation of what I was expecting a completed product to be.

3.1
Verified Homeowner
Midlothian, Tx, on Apr 16, 2024

The customer experience from your sales team, your warranty rep was horrible. How do I have a new house with cracks in my garage and back porch? I started complaining about it from time initial construction but was completely ignored. Hopefully I do not have a foundation issue already. I was promised a gift by the sales rep which my husband and I took time to select what we wanted and till this moment we have received nothing. I asked the sales rep and all I heard was let me check on it and nothing further.

4.5
Verified Homeowner