Homebuilder Ratings & Reviews

Grand Homes

South

188 Homeowner Reviews
Jun 2023 - Dec 2024

Grand Homes

Overall Satisfaction

4.4
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From South
Purchase Experience Testimonials from Real Homebuyers

Grand Prairie, Tx, on Nov 17, 2024

I liked the communication best I had great communication from the sales team and the builder. Everyone was so easy to work with. The service after the sale has been equally amazing. Well done all around.

5.0
Verified Homeowner
Grand Prairie, Tx, on Oct 18, 2024

All good!

5.0
Verified Homeowner
Midlothian, Tx, on Oct 11, 2024

I like my builder the people that worked with me. What I didn’t like was how everything have a cost. Some things should’ve been an upgrade.

4.5
Verified Homeowner
Grand Prairie, TX, on Oct 07, 2024

I would suggest to allocate/schedule more time in design center because once we make decision Grand homes doesn’t allow any changes.

4.5
Verified Homeowner
Midlothian, Tx, on Oct 01, 2024

I loved the fact that I was always made aware of what was going on at any given time, friendly and courteus staff and attention to detail.

5.0
Verified Homeowner
Midlothian, Tx, on Aug 28, 2024

Keeping me posted throughout the construction process

4.2
Verified Homeowner
Mansfield, Tx, on Aug 25, 2024

I like the overall quality of all materials and the finishing of the house

4.5
Verified Homeowner
Grand Prairie, Tx, on Aug 14, 2024

Disliked broken AC that took a month to fix

4.7
Verified Homeowner
Grand Prairie, Tx, on Jul 21, 2024

The entire staff from beginning to the end was absolute amazing!

4.8
Verified Homeowner
Mansfield, Tx, on Jun 21, 2024

The builder was very understanding and helpful

5.0
Verified Homeowner
Midlothian, Tx, on Jun 12, 2024

from the time that we signed the initial contract we have had MAJOR issues with the build and now the usage of this house. Personally, I am TOTALLY UNHAPPY with this house and I wish that I had followed my first mind to go with another builder. EVEN TODAY WE ARE STILL HAVING ISSUES WITH THIS HOUSE!!! SOMETHING AS SIMPLE AS A MAILBOX KEY TOOK ALMOST 3 WEEKS TO RESOLVE.

2.1
Verified Homeowner
Mansfield, Tx, on Jun 03, 2024

the best thing about our purchase is having Mr. [name removed] take excellent care for our house.

5.0
Verified Homeowner
Midlothian, Tx, on Jun 02, 2024

We began the design of our new home by making changes to the model home. The model home did not have a brochure, so we asked for prices on proposed changes. After our sales person had multiple conversations with mid-level management to get us a price on each change, then we signed the contract while our sales person was on the phone with a mid-level manager who confirmed the overall pricing. We submitted earnest money and then found out that the pricing was inaccurate. Management came back to tell us we were getting too much house for the price after we signed the contract and submitted earnest money. We were told our contract had not been accepted by management yet. Our sales person kept track of the price of each option provided by mid-level management and received the approval on the phone for the overall price from the manager. We would never have signed the contract, provided earnest money (which included half the cost of our lot because this lot had a premium price) if we had known that management did not approve of the pricing. To be clear, we have no issue with our sales person. We believe he did his due diligence. We have issue with what we believe is the senior management culture of Grand Homes is first and the client is second. Had it not been for the continued sales person's persistence to make things right, we would have walked away from this deal and earnest money.

4.2
Verified Homeowner
Midlothian, Tx, on Apr 30, 2024

Program manager and/or contractors hired do not meet the expectation of what I was expecting a completed product to be.

3.1
Verified Homeowner
Midlothian, Tx, on Apr 16, 2024

The customer experience from your sales team, your warranty rep was horrible. How do I have a new house with cracks in my garage and back porch? I started complaining about it from time initial construction but was completely ignored. Hopefully I do not have a foundation issue already. I was promised a gift by the sales rep which my husband and I took time to select what we wanted and till this moment we have received nothing. I asked the sales rep and all I heard was let me check on it and nothing further.

4.5
Verified Homeowner
Midlothian, TX, on Mar 08, 2024

The builders did great. They communicated accordingly. The design we chose has an open shower for the master bedroom shower which we did not know about until after we had completed the design selection. Spending on window blinds after purchase is not desirable. Hot water was not working when we moved in due to bad GCFI connected to it which was not fixed until after several calls and some days after we moved in. The material used for door knobs was below expectation. Several door knobs kept becoming loose that I had to re-screw and it is still happening.

5.0
Verified Homeowner
Midlothain, TX, on Feb 29, 2024

While the sales process was indeed commendable, I regret to inform you that the construction phase and subsequent quality of the home have left much to be desired. These issues have caused considerable distress for my family and me, hindering our ability to fully enjoy and settle into our new home. Firstly, I want to acknowledge that I appreciate the efforts of Manager [name removed] in addressing some of the issues we have encountered. However, it is essential to emphasize that these efforts do not alleviate the overall dissatisfaction stemming from the numerous quality-related issues we have encountered since our move-in. Outlined below are some of the key concerns we have identified: Poor quality paint usage observed in various areas, notably the bathroom and kitchen cabinets. Trim work exhibits numerous imperfections, including irregular angles and excessive caulking. Placement of light switches is unconventional and inconsistent with standard practices. Microwave trim falls off with minimal pressure. Paint residue present on quartz surfaces in the bathrooms, indicating inadequate preparation. Inconsistencies in wall paint application, resulting in visible discrepancies in color. Suboptimal installation of the sprinkler system, with heads protruding above ground and malfunctioning in certain areas. Poor quality paint application on window trims, exhibiting stickiness and apparent discoloration. Numerous unsightly holes surrounding light fixture covers. These issues not only detract from the aesthetic appeal of the home but also raise concerns about the overall craftsmanship and attention to detail during the construction process. As homeowners, we expect and deserve a level of quality that reflects the significant investment made in purchasing a property. I understand that many of these issues may not have been readily apparent during the initial inspections. However, it appears that the individuals responsible for the inspections may have lacked attention to detail. When discussing Grand Homes with others, the first thing that often comes to mind is the perception of luxury and elegance, particularly regarding the impressive staircase design. Unfortunately, the oval shape of our staircase appears uneven, prompting uncertainty as to whether it was intended to be an oval or a perfect circle. Nonetheless, the irregularity detracts from the overall aesthetic appeal of the home. "[name removed] is currently addressing some of the issues mentioned, although it's worth noting that the uneven oval or circular shape of our staircase may be challenging to rectify. Given its impact on the overall aesthetics, I urge the VP to personally inspect this matter, as it is unsatisfactory. Additionally, I incurred an unexpected expense to relocate a vent on the wall, which was erroneously placed on the fireplace wall, hindering our plans for a wall tiling project. During the final walk-through, we identified numerous issues marked with blue tape, with assurances that they would be resolved post-closure. Regrettably, upon moving in, we discovered several unresolved items still marked with blue tape throughout the house. While there are further issues I could detail, I fear exceeding the limitations of this communication. Nevertheless, I trust that these concerns will be addressed promptly and comprehensively to ensure our satisfaction as valued homeowners.

3.1
Verified Homeowner
Midlothian, TX, on Feb 17, 2024

I love the entire building, I love all the grand home reps I met starting from [name removed], [name removed] the builder, [name removed], [name removed] etc I love the responses of the GH representatives Dislike - Grand Home should make all the upgrade clear to new home buyers to enable them decide what to choose

5.0
Verified Homeowner
Midlothian, TX, on Feb 01, 2024

T J , [name removed] and [name removed] were excellent. They have great follow up and are very responsive. I appreciate the trust they have built-up through excellence and integrity.

4.4
Verified Homeowner
Midlothian, TX, on Jan 31, 2024

Most of the commitments met. I was disappointed by the necessity to undertake a task that should have been resolved, or at the very least communicated by [name removed], [name removed], and/or [name removed], Chicago Title. No reason for the buyer to go through the number of steps to resolute the address when it was a simple email that warranted follow with [name removed]. This behavior fell short of professional standards and failed to uphold the reputation of the Grand Homes brand. Regardless of the why, everyones mindset should be to protect the brand, sell homes, and satisfy your customers.

4.8
Verified Homeowner