Homebuilder Ratings & Reviews

Grand Homes

South

188 Homeowner Reviews
Mar 2025 - Sep 2026

Grand Homes

Overall Satisfaction

4.5
Customers' overall satisfaction
4.4
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From South
Purchase Experience Testimonials from Real Homebuyers

Forney, TX, on Sep 04, 2026

The entire journey from contract execution to receiving our keys was smooth and professional. The team was transparent about milestones, guided us thoroughly through the design studio selections, and kept us updated on construction progress. Handover and move-in were seamless, and the home was delivered in excellent condition with great attention to detail. The standout highlight of our entire home-buying and build experience was our builder, [name removed]. From start to finish, his professionalism, dedication, and attention to detail were simply unmatched. Throughout construction, [name removed] went above and beyond every single day. His proactive communication and initiative were incredible, he consistently identified and resolved potential issues before we even had the chance to bring them up. On multiple occasions, he made thoughtful on-site decisions that perfectly aligned with our vision before we even voiced them, almost as if he could read our minds. Having a builder who takes true ownership, treats the home as if it were his own, and delivers flawless execution made the entire journey from contract to move-in completely stress-free. Grand Homes is lucky to have someone of [name removed]’s caliber representing their standard of quality.

5.0
Verified Homeowner
Forney, TX, on Aug 28, 2026

I enjoyed that grand homes worked with my family and assisted us in the closing process

5.0
Verified Homeowner
Irving, TX, on Aug 21, 2026

I am impressed with my construction manager [name removed]. He is very detailed oriented and knowledgeable.

5.0
Verified Homeowner
Prairie Ridge, TX, on Aug 20, 2026

Just confusion on getting moved in. There were some hold-ups that kept pushing the date back.

4.4
Verified Homeowner
Grand Prairie, TX, on Aug 16, 2026

I really like how [name removed] and [name removed] where always available to help and answer all the questions we had.

5.0
Verified Homeowner
Prairie Ridge, TX, on Jul 11, 2026

The home is truly Grand in every way. Grand Home staffs and management are outstanding. They are very supportive from the beginning of the contract till closing.

5.0
Verified Homeowner
Grand Prairie, TX, on Jul 01, 2026

The salesperson does need to be more button up on details and communication. I’ve been a sales leader for 20 years and saw immediate weaknesses on transparency and product knowledge

4.2
Verified Homeowner
Irving, TX, on Jun 25, 2026

How willing Raul was to work with us when any issues arose. Our salesman Darrell was so friendly and tried to get approved any changes we wanted. In my opinion the Design Center could have more choices of colors and design in the mid range. Also it needs to be stated several times that what is decided in sales is the final say of what can and can’t be done.

4.7
Verified Homeowner
Irving, TX, on Jun 19, 2026

From sales to construction, the team made our experience genuinely easy and enjoyable. The one frustrating spot was the lending and closing process — that's where things felt most difficult.

4.9
Verified Homeowner
Forney, TX, on Jun 14, 2026

the whole experience was amazing from the first time we stepped into the model to the first time we stepped into our home.

5.0
Verified Homeowner
Irving, TX, on May 15, 2026

All communication was perfect

4.9
Verified Homeowner
Goodland, TX, on May 08, 2026

I really appreciated the detailed walkthrough and the prompt fixes of the home we asked for during the blue tape walkthrough.

4.7
Verified Homeowner
Irving, TX, on May 03, 2026

Great Job.

5.0
Verified Homeowner
Mansfield, TX, on May 02, 2026

The building and design teams were fantastic. [name removed] and [name removed] really made our building experience worth recommending to friends.

4.4
Verified Homeowner
Forney, TX, on Apr 14, 2026

I had a wonderful experience from the very beginning when I met Will Smith who actually assisted me with signing my contract and from there I’ve worked with two other Builder managers, but my final builder manager Jeff was the absolute nicest and the icing on the cake. Jeff was very attentive, patient and extremely knowledgeable about the work. I could call Jeff at any time and he would always respond in a timely manner. I also worked in the past with Aaron and Savannah and honestly those two individuals were just as responsive and had great customer service too. I had a great experience with the entire team and I don’t wanna forget the other Will who is the warranty gentleman and his customer service was excellent too. Funny thing, I came to Forney looking for a home, but I found so much more. I found a community with a winning team of leaders. I am forever thankful to Grand Homes for helping me build my legacy from my children and my children’s children. Thank you, Patonia Bell

5.0
Verified Homeowner
Goodland, TX, on Mar 31, 2026

I greatly appreciated that [name removed], the construction manager, was consistently communicative throughout the entire process and took the time to address any concerns I had. He, along with [name removed], the sales manager, has continued to respond promptly to my questions even after the move-in process, which speaks volumes about their commitment to customer service. While there were a few minor cosmetic issues, the overall quality of the home turned out very well. Their dedication, professionalism, and follow-through made a meaningful difference in my experience. I truly believe [name removed] and [name removed] are invaluable assets to the company and play a significant role in its success. With that said, I would gladly choose Grand Homes again for a future home and sincerely hope that [name removed] and [name removed] will still be there to be part of the process

5.0
Verified Homeowner
Irving, TX, on Mar 30, 2026

Our builder Raul Reyes was super amazing! He is always professional and helpful.

5.0
Verified Homeowner
Prairie Ridge, TX, on Feb 20, 2026

This is my second home i build from grand home they good builder and good costumer service I am highly recommend to anyone looking new home

5.0
Verified Homeowner
Prairie Ridge, TX, on Feb 15, 2026

I liked how flexible grand was with the down payment/earnest money and during the selling of my previous home.

4.7
Verified Homeowner
Prairie Ridge, TX, on Feb 10, 2026

Liked: Stone, brick, wall finish, windows, floors. [name removed] liked: time of completion (1 year), kitchen carpentry quality, electrical outlets, exterior paint. Very disappointed: GH didn’t want to change blueprints to sell me a media room, because it will delay construction 15 more days, yet construction was delayed 100 days, leaving framing exposed to the elements. [name removed] seller gave me wrong information about adding the media room, then You denied me the chance to add the room, denying you selling 30k more… besides shooting your own foot, it was disrespectful.

3.7
Verified Homeowner