Top Homebuilder Ratings & Reviews

Grand Homes

South Pointe

64 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.3
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.2

Home Personalization Experience

4.4

Construction Experience

4.7

Customer Care Experience

4.7

Home Readiness

4.0

Installation & Workmanship

4.2

Community Profile

South: South Pointe homes

South: South Pointe homes

South Pointe in Mansfield is the largest luxury, master-planned community in south DFW, featuring award winning home designs on over 870 acres right off US 287 and Hwy 360. South Pointe is more than a neighborhood; it's the premier community for luxury homes. South Pointe is easily the most full-featured neighborhood in south DFW. This family friendly neighborhood features sprawling greenscapes, miles of wide sidewalks, two lakes with fountains for fishing, nine parks, playgrounds, a resort-style amenity center and swimming pool. Not to mention a dining and shopping venue coming soon with direct access to 360 and 287 for easy access to anywhere in DFW. South Pointe will be within convenient distance all new schools set to open Fall 2020. There is also planning for future school on site.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mansfield, on Oct 07, 2023

Staff was very professional and easy to work with

4.8
Verified Homeowner
Mansfield, on Nov 30, 2023

Good follow up and communication

4.2
Verified Homeowner
Mansfield, TX, on Jan 04, 2024

It was our 1st home however [name removed](sales) and [name removed](builder) made it easy

4.7
Verified Homeowner
Mansfield, on Sep 16, 2023

it appears like after we moved in our home, Grand Homes lost that level of CARE that we had developed with them during the building process, warranty items are slow to be repaired

3.9
Verified Homeowner
Mansfield, on Oct 15, 2023

all good

5.0
Verified Homeowner
Mansfield, TX, on Nov 14, 2023

Great design; everyone on the Team from the Sales agent, Design, Builder, Warranty rep were very courteous. The builders made sure we were happy & got what we wanted. The workmanship is really good and the contractors were always friendly . If anything I would say; Wish they were more lenient on the changes to the layout/structure. At times you wont know exactly what you getting as the model homes are highly customized and upgraded. A 3D walk-through of the plan can be a brilliant idea to add. For our home, Grand Whitehall- The ceiling and windows give it a Grand look for sure, elevation is beautiful and a huge/unique children's retreat area. However: I was just not happy with the storage space provided. There is only 1 coat closet in the entire house; no walk-in closets on other bedrooms; master closet was pretty basic. For exterior, surprised to see they only offered 1 porch light and rest was all an upgrade.

4.6
Verified Homeowner
Mansfield, on Jul 13, 2023

Good communication

4.7
Verified Homeowner
Mansfield, on Oct 12, 2023

The response time is quick via email but scheduling of repairs can drag out. The quality of paint repair/touch up has not been good.

4.2
Verified Homeowner
Mansfield, TX, on Nov 14, 2023

I was really enjoyed with grand home all staff & happy to build this company.

3.9
Verified Homeowner
Mansfield, on Jul 12, 2023

I don’t like that my garage is small. My dining chandelier is not centered and when I pointed it out they said it was too late to make changes. Now I’ll have to pay someone to fix it.

4.6
Verified Homeowner
Mansfield, TX, on Aug 16, 2023

Home was not ready for move in. Lots of major things needed to be changed/fixed. [name removed] made it right once we moved in.

3.7
Verified Homeowner
Mansfield, on Oct 04, 2023

I have things in the house here that needed to be fix, the waranty doest not help me

0.5
Verified Homeowner
Mansfield, on May 24, 2023

It been a good experience working with Mr. [name removed]. He seen to care and most important he follow-up and let me know by email, text or call what going on. Thank you sir for your support.

4.9
Verified Homeowner
Mansfield, on Jul 28, 2023

exlecent

5.0
Verified Homeowner
Mansfield, TX, on Jul 29, 2023

The experience was great, everyone was responsive and timely.

4.9
Verified Homeowner
Mansfield, on Feb 02, 2023

Found out that the design center was not truthful with the selection and what you paid for. all the roofs are the same and they charged an up charge for a different roof and the color t XXXXX of the home was not the proper color that was requested.

4.2
Verified Homeowner
Mansfield, on Apr 16, 2023

absolutely everything, he constantly checks up with me. ensures all the warranty checklists are completed timely and to my satisfaction. and

5.0
Verified Homeowner
Mansfield, TX, on Jul 06, 2023

Inflexibility with some elements at the design center. Not having a model home to see was a detriment.

4.0
Verified Homeowner
Mansfield, on Dec 16, 2022

The process of buying a home is not always an easy experience but working with [name removed] made it an easy decision to go with Grand Homes. He made sure to answer all our questions and concerns we had plus the changes we wanted to make the model we choose was a huge win for us. Once moving in, we worked with [name removed] to ensure everything was to our liking and followed up to ensure we didn't see anything out of the ordinary.

5.0
Verified Homeowner
Mansfield, on Apr 13, 2023

I was very impressed with [name removed] and his ability to handle our warranty claims, he was always helpful, understanding, and stayed on top of the claims until the contractors completed the job, he has helped make our transition into the Grand Homes family a total success

5.0
Verified Homeowner
Mansfield, TX, on Jun 27, 2023

preferred Loan process could be alot better

4.8
Verified Homeowner
Mansfield, on Jan 11, 2022

Everything was great

5.0
Verified Homeowner
Mansfield, on Nov 16, 2022

I want you to know how much I appreciate the excellent customer service Mr. [name removed] provided to me and my family when we had any warranty issues. His attention to detail, great communication skills, and ready smile made the experience even better than I expected.

5.0
Verified Homeowner
Mansfield, TX, on Feb 17, 2023

Like: options of floor plans/design, builder ([name removed]) was the best, [name removed], design studio ([name removed]). Dislike: standard options that come with the home seem inappropriate/basic for home size/price/grandeur (ex] can lighting in master, cook top, single oven etc) and minimal flexibility at design studio. Corporate [name removed]/[name removed] was frankly rude every time we called her from design studio and didn't want to assist with any upgrades. After move in I had to seek the information from the HOA and grand sales office for how to set up services (internet, garbage etc) who service providers were. I initially received incorrect information. I think that transition could have been made much smoother.

4.4
Verified Homeowner
Mansfield, on Dec 22, 2021

I liked the entire process except the design center. The people that work at the design center was great and willing to take care of my every need, the only issue was the standard material offered was extremely bad choices; such as brown carpet only for standard selection.

5.0
Verified Homeowner
Mansfield, on Oct 28, 2022

I would tell anyone that care to listen that the folks in the warranty service department are very responsible to any and all issues that come up. I must add the response time and the guys that do the work are very good. Job well done.

5.0
Verified Homeowner
Mansfield, TX, on Jan 01, 2023

I really appreciate my builder. He kept me in the loop at all times and was very helpful navigating through it all. From updates whenever things needed to be switched, to executing the dream of mine to perfection.

4.2
Verified Homeowner
Mansfield, on Aug 10, 2021

Dislike - the lack/misleading information around the closing date. My house has rust around windows and doors. Paint is thin and every time you touch it, it scratches. Air conditioning had a major problem. The air duct disconnected from the unit in the attic. I went two weeks with a non-operational unit.

3.9
Verified Homeowner
Mansfield, on Jun 29, 2022

Your warranty person here at [name removed] [name removed], [name removed] is great, but there is only so much he can do. The time that it takes the builder to solve an issue is terrible.

4.5
Verified Homeowner
Mansfield, TX, on Dec 13, 2022

[name removed] was excellent from beginning to the end of our construction process, the issues started with the finance department, we contacted that department months before the rates were increasing to see what we could do in order to lock our rate with Grand homes, we were met with a brush off answer to the effect of “ oh they aren’t going to raise the rates and if they do it won’t be by much, that attitude made us go with Wells Fargo and we were able to lock our rate four months out, the next nightmare came with the wood floor that was put in, it had adhesive residue and a haze every time we complained they sent a cleaning crew out to mop the floor, it took me approximately two weeks after closing to properly clean and shine that floor, the shower downstairs was not completed at the time of closing and still isn’t completed, we have been waiting on a frameless shower door as of today about 45 days, and the water is pooling in my driveway when it rain and there is a section of gutter missing in the corner of the house near the garage, it is frustrating to pay the amount of money for a grand home, and then drop the ball after closing with these drawn out construction project promises

4.2
Verified Homeowner
Mansfield, on Jul 20, 2021

I have numerous repairs needed that I have reported more than once. Every time I reach out the person responds they are no longer with Grand homes. I have issues with my floors, steps, sub floors, door, heating/cooling, garage and yard

2.6
Verified Homeowner
Mansfield, on Jun 09, 2022

We have had an amazing experience when it came to the customer service to our home. Any issues we have had has been taken care of quickly and I am often updated with no problems.

4.7
Verified Homeowner
Mansfield, TX, on Oct 11, 2022

I did not like the fact that there was inconsistencies from selling agent to design center to actual builder. I do not feel that the selling agent did a good job of explaining what all of our options were. We felt pressured and rushed and it was obvious that he only wanted to make a commission. Whenever Grand made a mistake, they expected us to make concessions or just deal with it. When we asked for things, it was always too late. We would ask things of [name removed] and should would never get back to us and when she did she was rude and demeaning, The selling agent told us things and the design center told us completely different things. For example, there was supposed to be stone in two places on the front of our house but the design center said that it would only be on one part. We wanted an entrance from the primary bathroom to the laundry room and a sink in the laundry room. That is what we were sold but then we were told there would not be space for a normal sized sink if we had an entrance from the bathroom after the contract was signed. We ordered a 15 ft sliding glass door only to be told later that our fireplace would have to be moved in order to accommodate a 15 ft door. The design center didn't know rocker light switches are standard. Our original builder quit and no one notified us. Our house sat untouched for five weeks. We were hounded to sell our current home once dry wall was placed but had we done that we would have been homeless because of unnecessary delays due to mistakes made by Grand homes. A mistake was made with the framing of the house, they corrected it but didn't get a new permit so when it was time for inspection, of course it did not pass. As a result, we were delayed another several weeks. The painters were awful and the final product still was not up to par. The stairs are a nightmare and the painters could never get the lines even. We have been here about three months and rarely use our stairs. The quality of the stain used was so poor that the stairs already are faded in many area. When we had some painting done after we closed, the contractors all said the quality of the sanding and painting of all of our doors and walls was poorly done. Many of the electrical outlets and light switches are crooked. The wall to the media room is uneven, we discovered this when we had barn doors installed. The toilets don't completely flush. I could go on, but I think you get my drift.

3.8
Verified Homeowner
Mansfield, on Feb 14, 2021

The people have been good but the quality has been low and is getting worse. All of the wood is splitting, drywall cracking, nail pops, garage concrete cracked, major gaps in hardwood flooring, cabinets coming apart.

3.8
Verified Homeowner
Mansfield Tx, on Apr 06, 2022

Good service to get items fixed or corrected

5.0
Verified Homeowner
Mansfield, TX, on Jul 09, 2022

It was great experience throughout the process and my wife and I was very comfortable with the grand home team.

5.0
Verified Homeowner
Mansfield, on Apr 03, 2022

It has been 3 months since I reported the things that need to be remedied in my house. None has been done.

0.9
Verified Homeowner
Mansfield, TX, on May 24, 2022

[name removed] and [name removed] provided an excellent customer experience. Both were very attentive to our concerns and provided personalized customer service to ensure we were kept informed and options.

4.9
Verified Homeowner
Mansfield, TX, on Jan 25, 2022

Workmanship ie: mediocare painting & quality of kitchen, bathroom cabinets, the way carpet were installled , the seams were not tucked in properly, missing staples in some areas of the house. The outside windows had some glues that were next to impossible to remove. We lost 6 weeks of our precious vacation hours due to closing delays that went on 6x on a weekly basis due to manpower shortage that were not communicated in a timely manner. It took 14 months to build this property. Grand homes does not deserve the name grand.

2.7
Verified Homeowner
Mansfied, on Mar 05, 2022

They are very professional, good customer care and reliable

5.0
Verified Homeowner
Mansfield, TX, on Dec 25, 2021

Grand Homes really tried to make sure we were pleased with everything in our home. I did not like having to be switched from builder to builder to builder which created communication problems and delays. Overall, Grand Homes made good effort to make up for deficiencies.

4.9
Verified Homeowner
Mansfield, on Feb 24, 2022

The warranty experience is fine. Home build quality is my issue

4.8
Verified Homeowner
Mansfield, TX, on Dec 18, 2021

Our best experience was dealing with [name removed], the sales person. He was a true professional. Our worst experience was dealing with [name removed], the builder. He promise to fix all the things defects that we pointed all during our walk through but failed to fix any of those things. He lied to us about so many things about.

3.4
Verified Homeowner
Mansfield, on Jan 20, 2022

Excellent service. [name removed] is a great guy. He is always available to listen to our complaints

5.0
Verified Homeowner
Mansfield, TX, on Jun 13, 2021

Just a few unfinished things

4.7
Verified Homeowner
Mansfield, on Nov 01, 2021

Delays in responding to my first claim due to change of Reps.

4.1
Verified Homeowner
Mansfield, TX, on Feb 18, 2021

Like

4.6
Verified Homeowner
Mansfield, on Sep 13, 2021

liked it when then issues identified are taken care off

4.8
Verified Homeowner
Mansfield, TX, on Oct 29, 2020

Nice staff. home design is beautiful. Finishing touches such as cabinet knobs/pulls, window treatments would have made a bigger impression. these were unnecessary inconveniences for the new busy homeowner.

4.9
Verified Homeowner
Mansfield, on Aug 24, 2021

I have had nothing but problems since I’ve moved in “March 2021”. Warranty takes forever to resolve issues and some issues aren’t fully resolved. There were things that went wrong during the build and we were lied to about things as well. I would tell anyone that would listen not to build with grand homes especially to the price that you pay. I expect quality and have had subpar quail it’s throughout my house. Just had water coming through a window that’s approximately 20 ft up and water ran all down my walls and have stained them and left water on my wood floor is just the most recent deficiency.

0.9
Verified Homeowner
Mansfield, TX, on Jul 30, 2020

The salesman was fired mid contract signing and grand homes didn’t communicate that with me. The fired salesman did and I had no communication from grand homes until I reached out to grand homes

4.8
Verified Homeowner
Mansfield, on May 05, 2021

Warranty work takes months to accomplish. Turret was not nailed down and it had rained many times while the turret was open. Also, after paying $2,200 for company to seal my house, they said my home was poorly built with many openings that should not have been like that. They could not guarantee the sealing of my home. So ultimately I wasted $2,200. the day I moved into my home there was a dead rat between the walls so I never had a new home smell only the strong stench of the dead rat. I have hired more than one pest control company and I still have mice. My walls have already cracked after only 4 months, a window had no caulking at all, base boards not caulked, side of the beautiful staircase patched, GRANITE island has over 40 epoxy patches and Grand Homes refuses to replace it , fireplace cracked, garage floor destroyed with digs and many blemishes (Grand Homes did epoxy it, but it is still quite noticeable), outside brick window ledges not built to builder's code as they should have a 15 degree slant down and mine have 0. Many of these issues have been given to the warranty dept and no action has been taken. My turret still remains unpainted a month after they repaired/fixed it. I was promised by warranty person all items would be fixed today May 4, 2021 and now I find out warranty person no longer works for Grand Homes. So needless to say, no warranty work is being done today as promised.

1.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mansfield, TX, on Jan 04, 2024

It was our 1st home however [name removed](sales) and [name removed](builder) made it easy

4.7
Verified Homeowner
Mansfield, TX, on Nov 14, 2023

Great design; everyone on the Team from the Sales agent, Design, Builder, Warranty rep were very courteous. The builders made sure we were happy & got what we wanted. The workmanship is really good and the contractors were always friendly . If anything I would say; Wish they were more lenient on the changes to the layout/structure. At times you wont know exactly what you getting as the model homes are highly customized and upgraded. A 3D walk-through of the plan can be a brilliant idea to add. For our home, Grand Whitehall- The ceiling and windows give it a Grand look for sure, elevation is beautiful and a huge/unique children's retreat area. However: I was just not happy with the storage space provided. There is only 1 coat closet in the entire house; no walk-in closets on other bedrooms; master closet was pretty basic. For exterior, surprised to see they only offered 1 porch light and rest was all an upgrade.

4.6
Verified Homeowner
Mansfield, TX, on Nov 14, 2023

I was really enjoyed with grand home all staff & happy to build this company.

3.9
Verified Homeowner
Mansfield, TX, on Aug 16, 2023

Home was not ready for move in. Lots of major things needed to be changed/fixed. [name removed] made it right once we moved in.

3.7
Verified Homeowner
Mansfield, TX, on Jul 29, 2023

The experience was great, everyone was responsive and timely.

4.9
Verified Homeowner
Mansfield, TX, on Jul 06, 2023

Inflexibility with some elements at the design center. Not having a model home to see was a detriment.

4.0
Verified Homeowner
Mansfield, TX, on Jun 27, 2023

preferred Loan process could be alot better

4.8
Verified Homeowner
Mansfield, TX, on Feb 17, 2023

Like: options of floor plans/design, builder ([name removed]) was the best, [name removed], design studio ([name removed]). Dislike: standard options that come with the home seem inappropriate/basic for home size/price/grandeur (ex] can lighting in master, cook top, single oven etc) and minimal flexibility at design studio. Corporate [name removed]/[name removed] was frankly rude every time we called her from design studio and didn't want to assist with any upgrades. After move in I had to seek the information from the HOA and grand sales office for how to set up services (internet, garbage etc) who service providers were. I initially received incorrect information. I think that transition could have been made much smoother.

4.4
Verified Homeowner
Mansfield, TX, on Jan 01, 2023

I really appreciate my builder. He kept me in the loop at all times and was very helpful navigating through it all. From updates whenever things needed to be switched, to executing the dream of mine to perfection.

4.2
Verified Homeowner
Mansfield, TX, on Dec 13, 2022

[name removed] was excellent from beginning to the end of our construction process, the issues started with the finance department, we contacted that department months before the rates were increasing to see what we could do in order to lock our rate with Grand homes, we were met with a brush off answer to the effect of “ oh they aren’t going to raise the rates and if they do it won’t be by much, that attitude made us go with Wells Fargo and we were able to lock our rate four months out, the next nightmare came with the wood floor that was put in, it had adhesive residue and a haze every time we complained they sent a cleaning crew out to mop the floor, it took me approximately two weeks after closing to properly clean and shine that floor, the shower downstairs was not completed at the time of closing and still isn’t completed, we have been waiting on a frameless shower door as of today about 45 days, and the water is pooling in my driveway when it rain and there is a section of gutter missing in the corner of the house near the garage, it is frustrating to pay the amount of money for a grand home, and then drop the ball after closing with these drawn out construction project promises

4.2
Verified Homeowner
Mansfield, TX, on Oct 11, 2022

I did not like the fact that there was inconsistencies from selling agent to design center to actual builder. I do not feel that the selling agent did a good job of explaining what all of our options were. We felt pressured and rushed and it was obvious that he only wanted to make a commission. Whenever Grand made a mistake, they expected us to make concessions or just deal with it. When we asked for things, it was always too late. We would ask things of [name removed] and should would never get back to us and when she did she was rude and demeaning, The selling agent told us things and the design center told us completely different things. For example, there was supposed to be stone in two places on the front of our house but the design center said that it would only be on one part. We wanted an entrance from the primary bathroom to the laundry room and a sink in the laundry room. That is what we were sold but then we were told there would not be space for a normal sized sink if we had an entrance from the bathroom after the contract was signed. We ordered a 15 ft sliding glass door only to be told later that our fireplace would have to be moved in order to accommodate a 15 ft door. The design center didn't know rocker light switches are standard. Our original builder quit and no one notified us. Our house sat untouched for five weeks. We were hounded to sell our current home once dry wall was placed but had we done that we would have been homeless because of unnecessary delays due to mistakes made by Grand homes. A mistake was made with the framing of the house, they corrected it but didn't get a new permit so when it was time for inspection, of course it did not pass. As a result, we were delayed another several weeks. The painters were awful and the final product still was not up to par. The stairs are a nightmare and the painters could never get the lines even. We have been here about three months and rarely use our stairs. The quality of the stain used was so poor that the stairs already are faded in many area. When we had some painting done after we closed, the contractors all said the quality of the sanding and painting of all of our doors and walls was poorly done. Many of the electrical outlets and light switches are crooked. The wall to the media room is uneven, we discovered this when we had barn doors installed. The toilets don't completely flush. I could go on, but I think you get my drift.

3.8
Verified Homeowner
Mansfield, TX, on Jul 09, 2022

It was great experience throughout the process and my wife and I was very comfortable with the grand home team.

5.0
Verified Homeowner
Mansfield, TX, on May 24, 2022

[name removed] and [name removed] provided an excellent customer experience. Both were very attentive to our concerns and provided personalized customer service to ensure we were kept informed and options.

4.9
Verified Homeowner
Mansfield, TX, on Jan 25, 2022

Workmanship ie: mediocare painting & quality of kitchen, bathroom cabinets, the way carpet were installled , the seams were not tucked in properly, missing staples in some areas of the house. The outside windows had some glues that were next to impossible to remove. We lost 6 weeks of our precious vacation hours due to closing delays that went on 6x on a weekly basis due to manpower shortage that were not communicated in a timely manner. It took 14 months to build this property. Grand homes does not deserve the name grand.

2.7
Verified Homeowner
Mansfield, TX, on Dec 25, 2021

Grand Homes really tried to make sure we were pleased with everything in our home. I did not like having to be switched from builder to builder to builder which created communication problems and delays. Overall, Grand Homes made good effort to make up for deficiencies.

4.9
Verified Homeowner
Mansfield, TX, on Dec 18, 2021

Our best experience was dealing with [name removed], the sales person. He was a true professional. Our worst experience was dealing with [name removed], the builder. He promise to fix all the things defects that we pointed all during our walk through but failed to fix any of those things. He lied to us about so many things about.

3.4
Verified Homeowner
Mansfield, TX, on Jun 13, 2021

Just a few unfinished things

4.7
Verified Homeowner
Mansfield, TX, on Feb 18, 2021

Like

4.6
Verified Homeowner
Mansfield, TX, on Oct 29, 2020

Nice staff. home design is beautiful. Finishing touches such as cabinet knobs/pulls, window treatments would have made a bigger impression. these were unnecessary inconveniences for the new busy homeowner.

4.9
Verified Homeowner
Mansfield, TX, on Jul 30, 2020

The salesman was fired mid contract signing and grand homes didn’t communicate that with me. The fired salesman did and I had no communication from grand homes until I reached out to grand homes

4.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mansfield, on Nov 30, 2023

Good follow up and communication

4.2
Verified Homeowner
Mansfield, on Oct 15, 2023

all good

5.0
Verified Homeowner
Mansfield, on Oct 12, 2023

The response time is quick via email but scheduling of repairs can drag out. The quality of paint repair/touch up has not been good.

4.2
Verified Homeowner
Mansfield, on Oct 04, 2023

I have things in the house here that needed to be fix, the waranty doest not help me

0.5
Verified Homeowner
Mansfield, on Jul 28, 2023

exlecent

5.0
Verified Homeowner
Mansfield, on Apr 16, 2023

absolutely everything, he constantly checks up with me. ensures all the warranty checklists are completed timely and to my satisfaction. and

5.0
Verified Homeowner
Mansfield, on Apr 13, 2023

I was very impressed with [name removed] and his ability to handle our warranty claims, he was always helpful, understanding, and stayed on top of the claims until the contractors completed the job, he has helped make our transition into the Grand Homes family a total success

5.0
Verified Homeowner
Mansfield, on Nov 16, 2022

I want you to know how much I appreciate the excellent customer service Mr. [name removed] provided to me and my family when we had any warranty issues. His attention to detail, great communication skills, and ready smile made the experience even better than I expected.

5.0
Verified Homeowner
Mansfield, on Oct 28, 2022

I would tell anyone that care to listen that the folks in the warranty service department are very responsible to any and all issues that come up. I must add the response time and the guys that do the work are very good. Job well done.

5.0
Verified Homeowner
Mansfield, on Jun 29, 2022

Your warranty person here at [name removed] [name removed], [name removed] is great, but there is only so much he can do. The time that it takes the builder to solve an issue is terrible.

4.5
Verified Homeowner
Mansfield, on Jun 09, 2022

We have had an amazing experience when it came to the customer service to our home. Any issues we have had has been taken care of quickly and I am often updated with no problems.

4.7
Verified Homeowner
Mansfield Tx, on Apr 06, 2022

Good service to get items fixed or corrected

5.0
Verified Homeowner
Mansfield, on Apr 03, 2022

It has been 3 months since I reported the things that need to be remedied in my house. None has been done.

0.9
Verified Homeowner
Mansfied, on Mar 05, 2022

They are very professional, good customer care and reliable

5.0
Verified Homeowner
Mansfield, on Feb 24, 2022

The warranty experience is fine. Home build quality is my issue

4.8
Verified Homeowner
Mansfield, on Jan 20, 2022

Excellent service. [name removed] is a great guy. He is always available to listen to our complaints

5.0
Verified Homeowner
Mansfield, on Nov 01, 2021

Delays in responding to my first claim due to change of Reps.

4.1
Verified Homeowner
Mansfield, on Sep 13, 2021

liked it when then issues identified are taken care off

4.8
Verified Homeowner
Mansfield, on Aug 24, 2021

I have had nothing but problems since I’ve moved in “March 2021”. Warranty takes forever to resolve issues and some issues aren’t fully resolved. There were things that went wrong during the build and we were lied to about things as well. I would tell anyone that would listen not to build with grand homes especially to the price that you pay. I expect quality and have had subpar quail it’s throughout my house. Just had water coming through a window that’s approximately 20 ft up and water ran all down my walls and have stained them and left water on my wood floor is just the most recent deficiency.

0.9
Verified Homeowner
Mansfield, on May 05, 2021

Warranty work takes months to accomplish. Turret was not nailed down and it had rained many times while the turret was open. Also, after paying $2,200 for company to seal my house, they said my home was poorly built with many openings that should not have been like that. They could not guarantee the sealing of my home. So ultimately I wasted $2,200. the day I moved into my home there was a dead rat between the walls so I never had a new home smell only the strong stench of the dead rat. I have hired more than one pest control company and I still have mice. My walls have already cracked after only 4 months, a window had no caulking at all, base boards not caulked, side of the beautiful staircase patched, GRANITE island has over 40 epoxy patches and Grand Homes refuses to replace it , fireplace cracked, garage floor destroyed with digs and many blemishes (Grand Homes did epoxy it, but it is still quite noticeable), outside brick window ledges not built to builder's code as they should have a 15 degree slant down and mine have 0. Many of these issues have been given to the warranty dept and no action has been taken. My turret still remains unpainted a month after they repaired/fixed it. I was promised by warranty person all items would be fixed today May 4, 2021 and now I find out warranty person no longer works for Grand Homes. So needless to say, no warranty work is being done today as promised.

1.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mansfield, on Oct 07, 2023

Staff was very professional and easy to work with

4.8
Verified Homeowner
Mansfield, on Sep 16, 2023

it appears like after we moved in our home, Grand Homes lost that level of CARE that we had developed with them during the building process, warranty items are slow to be repaired

3.9
Verified Homeowner
Mansfield, on Jul 13, 2023

Good communication

4.7
Verified Homeowner
Mansfield, on Jul 12, 2023

I don’t like that my garage is small. My dining chandelier is not centered and when I pointed it out they said it was too late to make changes. Now I’ll have to pay someone to fix it.

4.6
Verified Homeowner
Mansfield, on May 24, 2023

It been a good experience working with Mr. [name removed]. He seen to care and most important he follow-up and let me know by email, text or call what going on. Thank you sir for your support.

4.9
Verified Homeowner
Mansfield, on Feb 02, 2023

Found out that the design center was not truthful with the selection and what you paid for. all the roofs are the same and they charged an up charge for a different roof and the color t XXXXX of the home was not the proper color that was requested.

4.2
Verified Homeowner
Mansfield, on Dec 16, 2022

The process of buying a home is not always an easy experience but working with [name removed] made it an easy decision to go with Grand Homes. He made sure to answer all our questions and concerns we had plus the changes we wanted to make the model we choose was a huge win for us. Once moving in, we worked with [name removed] to ensure everything was to our liking and followed up to ensure we didn't see anything out of the ordinary.

5.0
Verified Homeowner
Mansfield, on Jan 11, 2022

Everything was great

5.0
Verified Homeowner
Mansfield, on Dec 22, 2021

I liked the entire process except the design center. The people that work at the design center was great and willing to take care of my every need, the only issue was the standard material offered was extremely bad choices; such as brown carpet only for standard selection.

5.0
Verified Homeowner
Mansfield, on Aug 10, 2021

Dislike - the lack/misleading information around the closing date. My house has rust around windows and doors. Paint is thin and every time you touch it, it scratches. Air conditioning had a major problem. The air duct disconnected from the unit in the attic. I went two weeks with a non-operational unit.

3.9
Verified Homeowner
Mansfield, on Jul 20, 2021

I have numerous repairs needed that I have reported more than once. Every time I reach out the person responds they are no longer with Grand homes. I have issues with my floors, steps, sub floors, door, heating/cooling, garage and yard

2.6
Verified Homeowner
Mansfield, on Feb 14, 2021

The people have been good but the quality has been low and is getting worse. All of the wood is splitting, drywall cracking, nail pops, garage concrete cracked, major gaps in hardwood flooring, cabinets coming apart.

3.8
Verified Homeowner