Overall Satisfaction
Community Profile
South Pointe in Mansfield is the largest luxury, master-planned community in south DFW, featuring award winning home designs on over 870 acres right off US 287 and Hwy 360. South Pointe is more than a neighborhood; it's the premier community for luxury homes. South Pointe is easily the most full-featured neighborhood in south DFW. This family friendly neighborhood features sprawling greenscapes, miles of wide sidewalks, two lakes with fountains for fishing, nine parks, playgrounds, a resort-style amenity center and swimming pool. Not to mention a dining and shopping venue coming soon with direct access to 360 and 287 for easy access to anywhere in DFW. South Pointe will be within convenient distance all new schools set to open Fall 2020. There is also planning for future school on site.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Mansifield, on Jun 19, 2024
[name removed] has been exceptional to work with. We couldn’t ask for any one better to help us!
Mansfield, Tx, on Jun 21, 2024
The builder was very understanding and helpful
Mansfield, Tx, on Jun 03, 2024
the best thing about our purchase is having Mr. [name removed] take excellent care for our house.
Mansfield, on Sep 16, 2023
it appears like after we moved in our home, Grand Homes lost that level of CARE that we had developed with them during the building process, warranty items are slow to be repaired
Mansfield, TX, on Jan 04, 2024
It was our 1st home however [name removed](sales) and [name removed](builder) made it easy
Mansfield, on Mar 05, 2024
[name removed] makes his monthly visits to make sure we are not having issues and our concerns are noted.
Mansfield, TX, on Nov 14, 2023
Great design; everyone on the Team from the Sales agent, Design, Builder, Warranty rep were very courteous. The builders made sure we were happy & got what we wanted. The workmanship is really good and the contractors were always friendly . If anything I would say; Wish they were more lenient on the changes to the layout/structure. At times you wont know exactly what you getting as the model homes are highly customized and upgraded. A 3D walk-through of the plan can be a brilliant idea to add. For our home, Grand Whitehall- The ceiling and windows give it a Grand look for sure, elevation is beautiful and a huge/unique children's retreat area. However: I was just not happy with the storage space provided. There is only 1 coat closet in the entire house; no walk-in closets on other bedrooms; master closet was pretty basic. For exterior, surprised to see they only offered 1 porch light and rest was all an upgrade.
Mansfield, on Jul 12, 2023
I don’t like that my garage is small. My dining chandelier is not centered and when I pointed it out they said it was too late to make changes. Now I’ll have to pay someone to fix it.
Mansfield, TX, on Nov 14, 2023
I was really enjoyed with grand home all staff & happy to build this company.
Mansfield, on May 24, 2023
It been a good experience working with Mr. [name removed]. He seen to care and most important he follow-up and let me know by email, text or call what going on. Thank you sir for your support.
Mansfield, TX, on Aug 16, 2023
Home was not ready for move in. Lots of major things needed to be changed/fixed. [name removed] made it right once we moved in.
Mansfield, on Oct 12, 2023
The response time is quick via email but scheduling of repairs can drag out. The quality of paint repair/touch up has not been good.
Mansfield, on Feb 02, 2023
Found out that the design center was not truthful with the selection and what you paid for. all the roofs are the same and they charged an up charge for a different roof and the color t XXXXX of the home was not the proper color that was requested.
Mansfield, TX, on Jul 29, 2023
The experience was great, everyone was responsive and timely.
Mansfield, on Oct 04, 2023
I have things in the house here that needed to be fix, the waranty doest not help me
Mansfield, on Dec 16, 2022
The process of buying a home is not always an easy experience but working with [name removed] made it an easy decision to go with Grand Homes. He made sure to answer all our questions and concerns we had plus the changes we wanted to make the model we choose was a huge win for us. Once moving in, we worked with [name removed] to ensure everything was to our liking and followed up to ensure we didn't see anything out of the ordinary.
Mansfield, TX, on Jul 06, 2023
Inflexibility with some elements at the design center. Not having a model home to see was a detriment.
Mansfield, on Apr 16, 2023
absolutely everything, he constantly checks up with me. ensures all the warranty checklists are completed timely and to my satisfaction. and
Mansfield, on Dec 22, 2021
I liked the entire process except the design center. The people that work at the design center was great and willing to take care of my every need, the only issue was the standard material offered was extremely bad choices; such as brown carpet only for standard selection.
Mansfield, TX, on Feb 17, 2023
Like: options of floor plans/design, builder ([name removed]) was the best, [name removed], design studio ([name removed]). Dislike: standard options that come with the home seem inappropriate/basic for home size/price/grandeur (ex] can lighting in master, cook top, single oven etc) and minimal flexibility at design studio. Corporate [name removed]/[name removed] was frankly rude every time we called her from design studio and didn't want to assist with any upgrades. After move in I had to seek the information from the HOA and grand sales office for how to set up services (internet, garbage etc) who service providers were. I initially received incorrect information. I think that transition could have been made much smoother.
Mansfield, on Apr 13, 2023
I was very impressed with [name removed] and his ability to handle our warranty claims, he was always helpful, understanding, and stayed on top of the claims until the contractors completed the job, he has helped make our transition into the Grand Homes family a total success
Mansfield, on Aug 10, 2021
Dislike - the lack/misleading information around the closing date. My house has rust around windows and doors. Paint is thin and every time you touch it, it scratches. Air conditioning had a major problem. The air duct disconnected from the unit in the attic. I went two weeks with a non-operational unit.
Mansfield, on Nov 16, 2022
I want you to know how much I appreciate the excellent customer service Mr. [name removed] provided to me and my family when we had any warranty issues. His attention to detail, great communication skills, and ready smile made the experience even better than I expected.
Mansfield, TX, on Jan 01, 2023
I really appreciate my builder. He kept me in the loop at all times and was very helpful navigating through it all. From updates whenever things needed to be switched, to executing the dream of mine to perfection.
Mansfield, on Jul 20, 2021
I have numerous repairs needed that I have reported more than once. Every time I reach out the person responds they are no longer with Grand homes. I have issues with my floors, steps, sub floors, door, heating/cooling, garage and yard
Mansfield, on Oct 28, 2022
I would tell anyone that care to listen that the folks in the warranty service department are very responsible to any and all issues that come up. I must add the response time and the guys that do the work are very good. Job well done.
Mansfield, TX, on Dec 13, 2022
[name removed] was excellent from beginning to the end of our construction process, the issues started with the finance department, we contacted that department months before the rates were increasing to see what we could do in order to lock our rate with Grand homes, we were met with a brush off answer to the effect of “ oh they aren’t going to raise the rates and if they do it won’t be by much, that attitude made us go with Wells Fargo and we were able to lock our rate four months out, the next nightmare came with the wood floor that was put in, it had adhesive residue and a haze every time we complained they sent a cleaning crew out to mop the floor, it took me approximately two weeks after closing to properly clean and shine that floor, the shower downstairs was not completed at the time of closing and still isn’t completed, we have been waiting on a frameless shower door as of today about 45 days, and the water is pooling in my driveway when it rain and there is a section of gutter missing in the corner of the house near the garage, it is frustrating to pay the amount of money for a grand home, and then drop the ball after closing with these drawn out construction project promises
Mansfield, on Feb 14, 2021
The people have been good but the quality has been low and is getting worse. All of the wood is splitting, drywall cracking, nail pops, garage concrete cracked, major gaps in hardwood flooring, cabinets coming apart.
Mansfield, on Jun 29, 2022
Your warranty person here at [name removed] [name removed], [name removed] is great, but there is only so much he can do. The time that it takes the builder to solve an issue is terrible.
Mansfield, TX, on Oct 11, 2022
I did not like the fact that there was inconsistencies from selling agent to design center to actual builder. I do not feel that the selling agent did a good job of explaining what all of our options were. We felt pressured and rushed and it was obvious that he only wanted to make a commission. Whenever Grand made a mistake, they expected us to make concessions or just deal with it. When we asked for things, it was always too late. We would ask things of [name removed] and should would never get back to us and when she did she was rude and demeaning, The selling agent told us things and the design center told us completely different things. For example, there was supposed to be stone in two places on the front of our house but the design center said that it would only be on one part. We wanted an entrance from the primary bathroom to the laundry room and a sink in the laundry room. That is what we were sold but then we were told there would not be space for a normal sized sink if we had an entrance from the bathroom after the contract was signed. We ordered a 15 ft sliding glass door only to be told later that our fireplace would have to be moved in order to accommodate a 15 ft door. The design center didn't know rocker light switches are standard. Our original builder quit and no one notified us. Our house sat untouched for five weeks. We were hounded to sell our current home once dry wall was placed but had we done that we would have been homeless because of unnecessary delays due to mistakes made by Grand homes. A mistake was made with the framing of the house, they corrected it but didn't get a new permit so when it was time for inspection, of course it did not pass. As a result, we were delayed another several weeks. The painters were awful and the final product still was not up to par. The stairs are a nightmare and the painters could never get the lines even. We have been here about three months and rarely use our stairs. The quality of the stain used was so poor that the stairs already are faded in many area. When we had some painting done after we closed, the contractors all said the quality of the sanding and painting of all of our doors and walls was poorly done. Many of the electrical outlets and light switches are crooked. The wall to the media room is uneven, we discovered this when we had barn doors installed. The toilets don't completely flush. I could go on, but I think you get my drift.
Mansfield, on Jun 09, 2022
We have had an amazing experience when it came to the customer service to our home. Any issues we have had has been taken care of quickly and I am often updated with no problems.
Mansfield, TX, on Jul 09, 2022
It was great experience throughout the process and my wife and I was very comfortable with the grand home team.
Mansfield, TX, on May 24, 2022
[name removed] and [name removed] provided an excellent customer experience. Both were very attentive to our concerns and provided personalized customer service to ensure we were kept informed and options.
Mansfield, TX, on Jan 25, 2022
Workmanship ie: mediocare painting & quality of kitchen, bathroom cabinets, the way carpet were installled , the seams were not tucked in properly, missing staples in some areas of the house. The outside windows had some glues that were next to impossible to remove. We lost 6 weeks of our precious vacation hours due to closing delays that went on 6x on a weekly basis due to manpower shortage that were not communicated in a timely manner. It took 14 months to build this property. Grand homes does not deserve the name grand.
Mansfield, on Apr 03, 2022
It has been 3 months since I reported the things that need to be remedied in my house. None has been done.
Mansfield, TX, on Dec 25, 2021
Grand Homes really tried to make sure we were pleased with everything in our home. I did not like having to be switched from builder to builder to builder which created communication problems and delays. Overall, Grand Homes made good effort to make up for deficiencies.
Mansfied, on Mar 05, 2022
They are very professional, good customer care and reliable
Mansfield, TX, on Dec 18, 2021
Our best experience was dealing with [name removed], the sales person. He was a true professional. Our worst experience was dealing with [name removed], the builder. He promise to fix all the things defects that we pointed all during our walk through but failed to fix any of those things. He lied to us about so many things about.
Mansfield, on Feb 24, 2022
The warranty experience is fine. Home build quality is my issue
Mansfield, on Jan 20, 2022
Excellent service. [name removed] is a great guy. He is always available to listen to our complaints
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Mansfield, Tx, on Jun 21, 2024
The builder was very understanding and helpful
Mansfield, Tx, on Jun 03, 2024
the best thing about our purchase is having Mr. [name removed] take excellent care for our house.
Mansfield, TX, on Jan 04, 2024
It was our 1st home however [name removed](sales) and [name removed](builder) made it easy
Mansfield, TX, on Nov 14, 2023
Great design; everyone on the Team from the Sales agent, Design, Builder, Warranty rep were very courteous. The builders made sure we were happy & got what we wanted. The workmanship is really good and the contractors were always friendly . If anything I would say; Wish they were more lenient on the changes to the layout/structure. At times you wont know exactly what you getting as the model homes are highly customized and upgraded. A 3D walk-through of the plan can be a brilliant idea to add. For our home, Grand Whitehall- The ceiling and windows give it a Grand look for sure, elevation is beautiful and a huge/unique children's retreat area. However: I was just not happy with the storage space provided. There is only 1 coat closet in the entire house; no walk-in closets on other bedrooms; master closet was pretty basic. For exterior, surprised to see they only offered 1 porch light and rest was all an upgrade.
Mansfield, TX, on Nov 14, 2023
I was really enjoyed with grand home all staff & happy to build this company.
Mansfield, TX, on Aug 16, 2023
Home was not ready for move in. Lots of major things needed to be changed/fixed. [name removed] made it right once we moved in.
Mansfield, TX, on Jul 29, 2023
The experience was great, everyone was responsive and timely.
Mansfield, TX, on Jul 06, 2023
Inflexibility with some elements at the design center. Not having a model home to see was a detriment.
Mansfield, TX, on Feb 17, 2023
Like: options of floor plans/design, builder ([name removed]) was the best, [name removed], design studio ([name removed]). Dislike: standard options that come with the home seem inappropriate/basic for home size/price/grandeur (ex] can lighting in master, cook top, single oven etc) and minimal flexibility at design studio. Corporate [name removed]/[name removed] was frankly rude every time we called her from design studio and didn't want to assist with any upgrades. After move in I had to seek the information from the HOA and grand sales office for how to set up services (internet, garbage etc) who service providers were. I initially received incorrect information. I think that transition could have been made much smoother.
Mansfield, TX, on Jan 01, 2023
I really appreciate my builder. He kept me in the loop at all times and was very helpful navigating through it all. From updates whenever things needed to be switched, to executing the dream of mine to perfection.
Mansfield, TX, on Dec 13, 2022
[name removed] was excellent from beginning to the end of our construction process, the issues started with the finance department, we contacted that department months before the rates were increasing to see what we could do in order to lock our rate with Grand homes, we were met with a brush off answer to the effect of “ oh they aren’t going to raise the rates and if they do it won’t be by much, that attitude made us go with Wells Fargo and we were able to lock our rate four months out, the next nightmare came with the wood floor that was put in, it had adhesive residue and a haze every time we complained they sent a cleaning crew out to mop the floor, it took me approximately two weeks after closing to properly clean and shine that floor, the shower downstairs was not completed at the time of closing and still isn’t completed, we have been waiting on a frameless shower door as of today about 45 days, and the water is pooling in my driveway when it rain and there is a section of gutter missing in the corner of the house near the garage, it is frustrating to pay the amount of money for a grand home, and then drop the ball after closing with these drawn out construction project promises
Mansfield, TX, on Oct 11, 2022
I did not like the fact that there was inconsistencies from selling agent to design center to actual builder. I do not feel that the selling agent did a good job of explaining what all of our options were. We felt pressured and rushed and it was obvious that he only wanted to make a commission. Whenever Grand made a mistake, they expected us to make concessions or just deal with it. When we asked for things, it was always too late. We would ask things of [name removed] and should would never get back to us and when she did she was rude and demeaning, The selling agent told us things and the design center told us completely different things. For example, there was supposed to be stone in two places on the front of our house but the design center said that it would only be on one part. We wanted an entrance from the primary bathroom to the laundry room and a sink in the laundry room. That is what we were sold but then we were told there would not be space for a normal sized sink if we had an entrance from the bathroom after the contract was signed. We ordered a 15 ft sliding glass door only to be told later that our fireplace would have to be moved in order to accommodate a 15 ft door. The design center didn't know rocker light switches are standard. Our original builder quit and no one notified us. Our house sat untouched for five weeks. We were hounded to sell our current home once dry wall was placed but had we done that we would have been homeless because of unnecessary delays due to mistakes made by Grand homes. A mistake was made with the framing of the house, they corrected it but didn't get a new permit so when it was time for inspection, of course it did not pass. As a result, we were delayed another several weeks. The painters were awful and the final product still was not up to par. The stairs are a nightmare and the painters could never get the lines even. We have been here about three months and rarely use our stairs. The quality of the stain used was so poor that the stairs already are faded in many area. When we had some painting done after we closed, the contractors all said the quality of the sanding and painting of all of our doors and walls was poorly done. Many of the electrical outlets and light switches are crooked. The wall to the media room is uneven, we discovered this when we had barn doors installed. The toilets don't completely flush. I could go on, but I think you get my drift.
Mansfield, TX, on Jul 09, 2022
It was great experience throughout the process and my wife and I was very comfortable with the grand home team.
Mansfield, TX, on May 24, 2022
[name removed] and [name removed] provided an excellent customer experience. Both were very attentive to our concerns and provided personalized customer service to ensure we were kept informed and options.
Mansfield, TX, on Jan 25, 2022
Workmanship ie: mediocare painting & quality of kitchen, bathroom cabinets, the way carpet were installled , the seams were not tucked in properly, missing staples in some areas of the house. The outside windows had some glues that were next to impossible to remove. We lost 6 weeks of our precious vacation hours due to closing delays that went on 6x on a weekly basis due to manpower shortage that were not communicated in a timely manner. It took 14 months to build this property. Grand homes does not deserve the name grand.
Mansfield, TX, on Dec 25, 2021
Grand Homes really tried to make sure we were pleased with everything in our home. I did not like having to be switched from builder to builder to builder which created communication problems and delays. Overall, Grand Homes made good effort to make up for deficiencies.
Mansfield, TX, on Dec 18, 2021
Our best experience was dealing with [name removed], the sales person. He was a true professional. Our worst experience was dealing with [name removed], the builder. He promise to fix all the things defects that we pointed all during our walk through but failed to fix any of those things. He lied to us about so many things about.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mansifield, on Jun 19, 2024
[name removed] has been exceptional to work with. We couldn’t ask for any one better to help us!
Mansfield, on Mar 05, 2024
[name removed] makes his monthly visits to make sure we are not having issues and our concerns are noted.
Mansfield, on Oct 12, 2023
The response time is quick via email but scheduling of repairs can drag out. The quality of paint repair/touch up has not been good.
Mansfield, on Oct 04, 2023
I have things in the house here that needed to be fix, the waranty doest not help me
Mansfield, on Apr 16, 2023
absolutely everything, he constantly checks up with me. ensures all the warranty checklists are completed timely and to my satisfaction. and
Mansfield, on Apr 13, 2023
I was very impressed with [name removed] and his ability to handle our warranty claims, he was always helpful, understanding, and stayed on top of the claims until the contractors completed the job, he has helped make our transition into the Grand Homes family a total success
Mansfield, on Nov 16, 2022
I want you to know how much I appreciate the excellent customer service Mr. [name removed] provided to me and my family when we had any warranty issues. His attention to detail, great communication skills, and ready smile made the experience even better than I expected.
Mansfield, on Oct 28, 2022
I would tell anyone that care to listen that the folks in the warranty service department are very responsible to any and all issues that come up. I must add the response time and the guys that do the work are very good. Job well done.
Mansfield, on Jun 29, 2022
Your warranty person here at [name removed] [name removed], [name removed] is great, but there is only so much he can do. The time that it takes the builder to solve an issue is terrible.
Mansfield, on Jun 09, 2022
We have had an amazing experience when it came to the customer service to our home. Any issues we have had has been taken care of quickly and I am often updated with no problems.
Mansfield, on Apr 03, 2022
It has been 3 months since I reported the things that need to be remedied in my house. None has been done.
Mansfied, on Mar 05, 2022
They are very professional, good customer care and reliable
Mansfield, on Feb 24, 2022
The warranty experience is fine. Home build quality is my issue
Mansfield, on Jan 20, 2022
Excellent service. [name removed] is a great guy. He is always available to listen to our complaints
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mansfield, on Sep 16, 2023
it appears like after we moved in our home, Grand Homes lost that level of CARE that we had developed with them during the building process, warranty items are slow to be repaired
Mansfield, on Jul 12, 2023
I don’t like that my garage is small. My dining chandelier is not centered and when I pointed it out they said it was too late to make changes. Now I’ll have to pay someone to fix it.
Mansfield, on May 24, 2023
It been a good experience working with Mr. [name removed]. He seen to care and most important he follow-up and let me know by email, text or call what going on. Thank you sir for your support.
Mansfield, on Feb 02, 2023
Found out that the design center was not truthful with the selection and what you paid for. all the roofs are the same and they charged an up charge for a different roof and the color t XXXXX of the home was not the proper color that was requested.
Mansfield, on Dec 16, 2022
The process of buying a home is not always an easy experience but working with [name removed] made it an easy decision to go with Grand Homes. He made sure to answer all our questions and concerns we had plus the changes we wanted to make the model we choose was a huge win for us. Once moving in, we worked with [name removed] to ensure everything was to our liking and followed up to ensure we didn't see anything out of the ordinary.
Mansfield, on Dec 22, 2021
I liked the entire process except the design center. The people that work at the design center was great and willing to take care of my every need, the only issue was the standard material offered was extremely bad choices; such as brown carpet only for standard selection.
Mansfield, on Aug 10, 2021
Dislike - the lack/misleading information around the closing date. My house has rust around windows and doors. Paint is thin and every time you touch it, it scratches. Air conditioning had a major problem. The air duct disconnected from the unit in the attic. I went two weeks with a non-operational unit.
Mansfield, on Jul 20, 2021
I have numerous repairs needed that I have reported more than once. Every time I reach out the person responds they are no longer with Grand homes. I have issues with my floors, steps, sub floors, door, heating/cooling, garage and yard