Overall Satisfaction
Community Profile
South Pointe in Mansfield is the largest luxury, master-planned community in south DFW, featuring award winning home designs on over 870 acres right off US 287 and Hwy 360. South Pointe is more than a neighborhood; it's the premier community for luxury homes. South Pointe is easily the most full-featured neighborhood in south DFW. This family friendly neighborhood features sprawling greenscapes, miles of wide sidewalks, two lakes with fountains for fishing, nine parks, playgrounds, a resort-style amenity center and swimming pool. Not to mention a dining and shopping venue coming soon with direct access to 360 and 287 for easy access to anywhere in DFW. South Pointe will be within convenient distance all new schools set to open Fall 2020. There is also planning for future school on site.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Mansfield, on Oct 03, 2025
I had an outstanding experience with Grand Homes, and I couldn’t be happier with the service and quality they delivered. What truly set this experience apart were the incredible people I worked with [name removed], [name removed], and [name removed]. [name removed] was incredibly knowledgeable and guided me through every step with patience and clarity. [name removed] brought a level of professionalism and attention to detail that made the entire process seamless. [name removed]'s dedication and responsiveness made me feel truly valued as a customer. Thanks to their combined efforts, I rated Grand Homes so highly. They made what could have been a stressful experience feel smooth, exciting, and rewarding. Highly recommend!
Mansfield, TX, on Nov 07, 2025
We chose to build with Grand because they offered what seemed to be the best product. The floorplan was beautiful and the show home made it seem a step above the other builders in the area. It came with a higher price tag, but we were willing to pay it for what we thought we would get. From the moment we were under contract forward it was nothing but a struggle, I honestly felt like I needed to fight for everything that we wanted and watch over everything or else something would be wrong or missed. At every step the people I worked with ([name removed] at Design, [name removed] and [name removed] on the build, and [name removed] on the Warranty) were great. They listened, they tried, they responded when I identified issues. At the same time the design center was limited and was inhibited by corporate policy. Choices were made that we clearly to the benefit of their bottom line rather that providing the premium product they purported to sell (our home not sits on an elevated hill with a drainage depression running through the middle of the back yard rather than leveling the lot adequately for example). Many of the visible construction materials were damaged before install and were attempted to be patched or touched up. During the build every time I checked in things were done wrong (the slab was poured incorrectly, tile was installed wrong, the wrong countertops were installed, etc). When I identified them they got fixed, I was never fought on these items which was one of the few redeeming aspects of the build, but I'm left wondering how many things I didn't catch that may come back to haunt me in the years to come. We identified after closing that the grout in the master bath wasn't correct, after they replaced it there were still issues. They said that it was the grouts fault and said the only solution was to use a grout renewal product on the brand new grout... but they could have simply bought premixed grout for an extra $100. Again, I stress that the people I worked with were friendly, eager, helpful, and responsive and yet this build has been incredibly taxing and challenging. I built another home previous to this and it was an entirely different experience. I can't and don't blame the people I worked and interacted with so I can only conclude that the company is the problem. Regardless of how much I love certain aspects of the home, I wouldn't recommend building a home with Grand.
Mansfield, on Apr 26, 2025
I’ve been thoroughly impressed with the design, the materials used, the exceptional quality of workmanship, and the overall experience. My builder, salesperson, design expert, loan coordinator, warranty representative, and VP have all been professional, respectful, and patient. The culture at Grand Homes is truly unique and one-of-a-kind. I’m overall very happy with my experience.
Mansfield, on Sep 20, 2025
I like the home interior design, attended promptly to my complaints.
Mansfield, TX, on Oct 28, 2025
What I like the most is the respect and consideration the entire team had with me and my family. Super responsive, committed to clarifying every single doubt or concern we had.
Mansfield, TX, on Sep 10, 2025
I want to thank [name removed] and [name removed] for doing their best to make sure we were satisfied. Our biggest heartache was the extended covered back patio which we didn’t get. Also we would recommend that Grand provide more shelving in the closets.
Mansfield, on Nov 21, 2024
[name removed] our warranty person is very exceptional. Goes above and beyond for the home owners
Mansfield, on Sep 03, 2024
I like Grand home quick service & they always connect with us.
Mansifield, on Jun 19, 2024
[name removed] has been exceptional to work with. We couldn’t ask for any one better to help us!
Mansfield, Tx, on Jan 01, 2025
My experience with the Grand Homes staff has been exceptional. Their professionalism and dedication made the entire process enjoyable and smooth. The team worked tirelessly to address my requests promptly and ensured my satisfaction. I would like to give special recognition to [name removed], [name removed], [name removed], [name removed], [name removed], and Buzzy for their outstanding support and responsiveness. Additionally, I had a fantastic experience with [name removed], who truly is standing out. Thank you all for making this journey a pleasant one! The materials and trades have all been great, and we have worked hard to correct any mishaps. However, I encountered an opportunity for improvement with Chicago Title. On the day of closing, I felt that I received a different level of service. They were unhelpful and quite rude.
Mansfield, Tx, on Dec 21, 2024
First of all I have been in love with Grand Homes home designs for two years before purchase. I liked clear explanations given by both sales consultant ([name removed]) and construction consultant ([name removed]).
Mansfield, on Sep 16, 2023
it appears like after we moved in our home, Grand Homes lost that level of CARE that we had developed with them during the building process, warranty items are slow to be repaired
Mansfield, on Mar 05, 2024
[name removed] makes his monthly visits to make sure we are not having issues and our concerns are noted.
Mansfield, Tx, on Aug 25, 2024
I like the overall quality of all materials and the finishing of the house
Mansfield, Tx, on Jun 21, 2024
The builder was very understanding and helpful
Mansfield, on Jul 12, 2023
I don’t like that my garage is small. My dining chandelier is not centered and when I pointed it out they said it was too late to make changes. Now I’ll have to pay someone to fix it.
Mansfield, Tx, on Jun 03, 2024
the best thing about our purchase is having Mr. [name removed] take excellent care for our house.
Mansfield, on May 24, 2023
It been a good experience working with Mr. [name removed]. He seen to care and most important he follow-up and let me know by email, text or call what going on. Thank you sir for your support.
Mansfield, on Oct 12, 2023
The response time is quick via email but scheduling of repairs can drag out. The quality of paint repair/touch up has not been good.
Mansfield, TX, on Jan 04, 2024
It was our 1st home however [name removed](sales) and [name removed](builder) made it easy
Mansfield, on Feb 02, 2023
Found out that the design center was not truthful with the selection and what you paid for. all the roofs are the same and they charged an up charge for a different roof and the color t XXXXX of the home was not the proper color that was requested.
Mansfield, on Oct 04, 2023
I have things in the house here that needed to be fix, the waranty doest not help me
Mansfield, TX, on Nov 14, 2023
Great design; everyone on the Team from the Sales agent, Design, Builder, Warranty rep were very courteous. The builders made sure we were happy & got what we wanted. The workmanship is really good and the contractors were always friendly . If anything I would say; Wish they were more lenient on the changes to the layout/structure. At times you wont know exactly what you getting as the model homes are highly customized and upgraded. A 3D walk-through of the plan can be a brilliant idea to add. For our home, Grand Whitehall- The ceiling and windows give it a Grand look for sure, elevation is beautiful and a huge/unique children's retreat area. However: I was just not happy with the storage space provided. There is only 1 coat closet in the entire house; no walk-in closets on other bedrooms; master closet was pretty basic. For exterior, surprised to see they only offered 1 porch light and rest was all an upgrade.
Mansfield, on Dec 16, 2022
The process of buying a home is not always an easy experience but working with [name removed] made it an easy decision to go with Grand Homes. He made sure to answer all our questions and concerns we had plus the changes we wanted to make the model we choose was a huge win for us. Once moving in, we worked with [name removed] to ensure everything was to our liking and followed up to ensure we didn't see anything out of the ordinary.
Mansfield, TX, on Nov 14, 2023
I was really enjoyed with grand home all staff & happy to build this company.
Mansfield, on Apr 16, 2023
absolutely everything, he constantly checks up with me. ensures all the warranty checklists are completed timely and to my satisfaction. and
Mansfield, TX, on Aug 16, 2023
Home was not ready for move in. Lots of major things needed to be changed/fixed. [name removed] made it right once we moved in.
Mansfield, on Dec 22, 2021
I liked the entire process except the design center. The people that work at the design center was great and willing to take care of my every need, the only issue was the standard material offered was extremely bad choices; such as brown carpet only for standard selection.
Mansfield, on Apr 13, 2023
I was very impressed with [name removed] and his ability to handle our warranty claims, he was always helpful, understanding, and stayed on top of the claims until the contractors completed the job, he has helped make our transition into the Grand Homes family a total success
Mansfield, TX, on Jul 29, 2023
The experience was great, everyone was responsive and timely.
Mansfield, on Aug 10, 2021
Dislike - the lack/misleading information around the closing date. My house has rust around windows and doors. Paint is thin and every time you touch it, it scratches. Air conditioning had a major problem. The air duct disconnected from the unit in the attic. I went two weeks with a non-operational unit.
Mansfield, on Nov 16, 2022
I want you to know how much I appreciate the excellent customer service Mr. [name removed] provided to me and my family when we had any warranty issues. His attention to detail, great communication skills, and ready smile made the experience even better than I expected.
Mansfield, TX, on Jul 06, 2023
Inflexibility with some elements at the design center. Not having a model home to see was a detriment.
Mansfield, on Jul 20, 2021
I have numerous repairs needed that I have reported more than once. Every time I reach out the person responds they are no longer with Grand homes. I have issues with my floors, steps, sub floors, door, heating/cooling, garage and yard
Mansfield, on Oct 28, 2022
I would tell anyone that care to listen that the folks in the warranty service department are very responsible to any and all issues that come up. I must add the response time and the guys that do the work are very good. Job well done.
Mansfield, on Feb 14, 2021
The people have been good but the quality has been low and is getting worse. All of the wood is splitting, drywall cracking, nail pops, garage concrete cracked, major gaps in hardwood flooring, cabinets coming apart.
Mansfield, on Jun 29, 2022
Your warranty person here at [name removed] [name removed], [name removed] is great, but there is only so much he can do. The time that it takes the builder to solve an issue is terrible.
Mansfield, TX, on Feb 17, 2023
Like: options of floor plans/design, builder ([name removed]) was the best, [name removed], design studio ([name removed]). Dislike: standard options that come with the home seem inappropriate/basic for home size/price/grandeur (ex] can lighting in master, cook top, single oven etc) and minimal flexibility at design studio. Corporate [name removed]/[name removed] was frankly rude every time we called her from design studio and didn't want to assist with any upgrades. After move in I had to seek the information from the HOA and grand sales office for how to set up services (internet, garbage etc) who service providers were. I initially received incorrect information. I think that transition could have been made much smoother.
Mansfield, on Jun 09, 2022
We have had an amazing experience when it came to the customer service to our home. Any issues we have had has been taken care of quickly and I am often updated with no problems.
Mansfield, TX, on Jan 01, 2023
I really appreciate my builder. He kept me in the loop at all times and was very helpful navigating through it all. From updates whenever things needed to be switched, to executing the dream of mine to perfection.
Mansfield, TX, on Dec 13, 2022
[name removed] was excellent from beginning to the end of our construction process, the issues started with the finance department, we contacted that department months before the rates were increasing to see what we could do in order to lock our rate with Grand homes, we were met with a brush off answer to the effect of “ oh they aren’t going to raise the rates and if they do it won’t be by much, that attitude made us go with Wells Fargo and we were able to lock our rate four months out, the next nightmare came with the wood floor that was put in, it had adhesive residue and a haze every time we complained they sent a cleaning crew out to mop the floor, it took me approximately two weeks after closing to properly clean and shine that floor, the shower downstairs was not completed at the time of closing and still isn’t completed, we have been waiting on a frameless shower door as of today about 45 days, and the water is pooling in my driveway when it rain and there is a section of gutter missing in the corner of the house near the garage, it is frustrating to pay the amount of money for a grand home, and then drop the ball after closing with these drawn out construction project promises
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Mansfield, TX, on Nov 07, 2025
We chose to build with Grand because they offered what seemed to be the best product. The floorplan was beautiful and the show home made it seem a step above the other builders in the area. It came with a higher price tag, but we were willing to pay it for what we thought we would get. From the moment we were under contract forward it was nothing but a struggle, I honestly felt like I needed to fight for everything that we wanted and watch over everything or else something would be wrong or missed. At every step the people I worked with ([name removed] at Design, [name removed] and [name removed] on the build, and [name removed] on the Warranty) were great. They listened, they tried, they responded when I identified issues. At the same time the design center was limited and was inhibited by corporate policy. Choices were made that we clearly to the benefit of their bottom line rather that providing the premium product they purported to sell (our home not sits on an elevated hill with a drainage depression running through the middle of the back yard rather than leveling the lot adequately for example). Many of the visible construction materials were damaged before install and were attempted to be patched or touched up. During the build every time I checked in things were done wrong (the slab was poured incorrectly, tile was installed wrong, the wrong countertops were installed, etc). When I identified them they got fixed, I was never fought on these items which was one of the few redeeming aspects of the build, but I'm left wondering how many things I didn't catch that may come back to haunt me in the years to come. We identified after closing that the grout in the master bath wasn't correct, after they replaced it there were still issues. They said that it was the grouts fault and said the only solution was to use a grout renewal product on the brand new grout... but they could have simply bought premixed grout for an extra $100. Again, I stress that the people I worked with were friendly, eager, helpful, and responsive and yet this build has been incredibly taxing and challenging. I built another home previous to this and it was an entirely different experience. I can't and don't blame the people I worked and interacted with so I can only conclude that the company is the problem. Regardless of how much I love certain aspects of the home, I wouldn't recommend building a home with Grand.
Mansfield, TX, on Oct 28, 2025
What I like the most is the respect and consideration the entire team had with me and my family. Super responsive, committed to clarifying every single doubt or concern we had.
Mansfield, TX, on Sep 10, 2025
I want to thank [name removed] and [name removed] for doing their best to make sure we were satisfied. Our biggest heartache was the extended covered back patio which we didn’t get. Also we would recommend that Grand provide more shelving in the closets.
Mansfield, Tx, on Jan 01, 2025
My experience with the Grand Homes staff has been exceptional. Their professionalism and dedication made the entire process enjoyable and smooth. The team worked tirelessly to address my requests promptly and ensured my satisfaction. I would like to give special recognition to [name removed], [name removed], [name removed], [name removed], [name removed], and Buzzy for their outstanding support and responsiveness. Additionally, I had a fantastic experience with [name removed], who truly is standing out. Thank you all for making this journey a pleasant one! The materials and trades have all been great, and we have worked hard to correct any mishaps. However, I encountered an opportunity for improvement with Chicago Title. On the day of closing, I felt that I received a different level of service. They were unhelpful and quite rude.
Mansfield, Tx, on Dec 21, 2024
First of all I have been in love with Grand Homes home designs for two years before purchase. I liked clear explanations given by both sales consultant ([name removed]) and construction consultant ([name removed]).
Mansfield, Tx, on Aug 25, 2024
I like the overall quality of all materials and the finishing of the house
Mansfield, Tx, on Jun 21, 2024
The builder was very understanding and helpful
Mansfield, Tx, on Jun 03, 2024
the best thing about our purchase is having Mr. [name removed] take excellent care for our house.
Mansfield, TX, on Jan 04, 2024
It was our 1st home however [name removed](sales) and [name removed](builder) made it easy
Mansfield, TX, on Nov 14, 2023
Great design; everyone on the Team from the Sales agent, Design, Builder, Warranty rep were very courteous. The builders made sure we were happy & got what we wanted. The workmanship is really good and the contractors were always friendly . If anything I would say; Wish they were more lenient on the changes to the layout/structure. At times you wont know exactly what you getting as the model homes are highly customized and upgraded. A 3D walk-through of the plan can be a brilliant idea to add. For our home, Grand Whitehall- The ceiling and windows give it a Grand look for sure, elevation is beautiful and a huge/unique children's retreat area. However: I was just not happy with the storage space provided. There is only 1 coat closet in the entire house; no walk-in closets on other bedrooms; master closet was pretty basic. For exterior, surprised to see they only offered 1 porch light and rest was all an upgrade.
Mansfield, TX, on Nov 14, 2023
I was really enjoyed with grand home all staff & happy to build this company.
Mansfield, TX, on Aug 16, 2023
Home was not ready for move in. Lots of major things needed to be changed/fixed. [name removed] made it right once we moved in.
Mansfield, TX, on Jul 29, 2023
The experience was great, everyone was responsive and timely.
Mansfield, TX, on Jul 06, 2023
Inflexibility with some elements at the design center. Not having a model home to see was a detriment.
Mansfield, TX, on Feb 17, 2023
Like: options of floor plans/design, builder ([name removed]) was the best, [name removed], design studio ([name removed]). Dislike: standard options that come with the home seem inappropriate/basic for home size/price/grandeur (ex] can lighting in master, cook top, single oven etc) and minimal flexibility at design studio. Corporate [name removed]/[name removed] was frankly rude every time we called her from design studio and didn't want to assist with any upgrades. After move in I had to seek the information from the HOA and grand sales office for how to set up services (internet, garbage etc) who service providers were. I initially received incorrect information. I think that transition could have been made much smoother.
Mansfield, TX, on Jan 01, 2023
I really appreciate my builder. He kept me in the loop at all times and was very helpful navigating through it all. From updates whenever things needed to be switched, to executing the dream of mine to perfection.
Mansfield, TX, on Dec 13, 2022
[name removed] was excellent from beginning to the end of our construction process, the issues started with the finance department, we contacted that department months before the rates were increasing to see what we could do in order to lock our rate with Grand homes, we were met with a brush off answer to the effect of “ oh they aren’t going to raise the rates and if they do it won’t be by much, that attitude made us go with Wells Fargo and we were able to lock our rate four months out, the next nightmare came with the wood floor that was put in, it had adhesive residue and a haze every time we complained they sent a cleaning crew out to mop the floor, it took me approximately two weeks after closing to properly clean and shine that floor, the shower downstairs was not completed at the time of closing and still isn’t completed, we have been waiting on a frameless shower door as of today about 45 days, and the water is pooling in my driveway when it rain and there is a section of gutter missing in the corner of the house near the garage, it is frustrating to pay the amount of money for a grand home, and then drop the ball after closing with these drawn out construction project promises
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mansfield, on Apr 26, 2025
I’ve been thoroughly impressed with the design, the materials used, the exceptional quality of workmanship, and the overall experience. My builder, salesperson, design expert, loan coordinator, warranty representative, and VP have all been professional, respectful, and patient. The culture at Grand Homes is truly unique and one-of-a-kind. I’m overall very happy with my experience.
Mansifield, on Jun 19, 2024
[name removed] has been exceptional to work with. We couldn’t ask for any one better to help us!
Mansfield, on Mar 05, 2024
[name removed] makes his monthly visits to make sure we are not having issues and our concerns are noted.
Mansfield, on Oct 12, 2023
The response time is quick via email but scheduling of repairs can drag out. The quality of paint repair/touch up has not been good.
Mansfield, on Oct 04, 2023
I have things in the house here that needed to be fix, the waranty doest not help me
Mansfield, on Apr 16, 2023
absolutely everything, he constantly checks up with me. ensures all the warranty checklists are completed timely and to my satisfaction. and
Mansfield, on Apr 13, 2023
I was very impressed with [name removed] and his ability to handle our warranty claims, he was always helpful, understanding, and stayed on top of the claims until the contractors completed the job, he has helped make our transition into the Grand Homes family a total success
Mansfield, on Nov 16, 2022
I want you to know how much I appreciate the excellent customer service Mr. [name removed] provided to me and my family when we had any warranty issues. His attention to detail, great communication skills, and ready smile made the experience even better than I expected.
Mansfield, on Oct 28, 2022
I would tell anyone that care to listen that the folks in the warranty service department are very responsible to any and all issues that come up. I must add the response time and the guys that do the work are very good. Job well done.
Mansfield, on Jun 29, 2022
Your warranty person here at [name removed] [name removed], [name removed] is great, but there is only so much he can do. The time that it takes the builder to solve an issue is terrible.
Mansfield, on Jun 09, 2022
We have had an amazing experience when it came to the customer service to our home. Any issues we have had has been taken care of quickly and I am often updated with no problems.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mansfield, on Oct 03, 2025
I had an outstanding experience with Grand Homes, and I couldn’t be happier with the service and quality they delivered. What truly set this experience apart were the incredible people I worked with [name removed], [name removed], and [name removed]. [name removed] was incredibly knowledgeable and guided me through every step with patience and clarity. [name removed] brought a level of professionalism and attention to detail that made the entire process seamless. [name removed]'s dedication and responsiveness made me feel truly valued as a customer. Thanks to their combined efforts, I rated Grand Homes so highly. They made what could have been a stressful experience feel smooth, exciting, and rewarding. Highly recommend!
Mansfield, on Sep 20, 2025
I like the home interior design, attended promptly to my complaints.
Mansfield, on Nov 21, 2024
[name removed] our warranty person is very exceptional. Goes above and beyond for the home owners
Mansfield, on Sep 03, 2024
I like Grand home quick service & they always connect with us.
Mansfield, on Sep 16, 2023
it appears like after we moved in our home, Grand Homes lost that level of CARE that we had developed with them during the building process, warranty items are slow to be repaired
Mansfield, on Jul 12, 2023
I don’t like that my garage is small. My dining chandelier is not centered and when I pointed it out they said it was too late to make changes. Now I’ll have to pay someone to fix it.
Mansfield, on May 24, 2023
It been a good experience working with Mr. [name removed]. He seen to care and most important he follow-up and let me know by email, text or call what going on. Thank you sir for your support.
Mansfield, on Feb 02, 2023
Found out that the design center was not truthful with the selection and what you paid for. all the roofs are the same and they charged an up charge for a different roof and the color t XXXXX of the home was not the proper color that was requested.
Mansfield, on Dec 16, 2022
The process of buying a home is not always an easy experience but working with [name removed] made it an easy decision to go with Grand Homes. He made sure to answer all our questions and concerns we had plus the changes we wanted to make the model we choose was a huge win for us. Once moving in, we worked with [name removed] to ensure everything was to our liking and followed up to ensure we didn't see anything out of the ordinary.
Mansfield, on Dec 22, 2021
I liked the entire process except the design center. The people that work at the design center was great and willing to take care of my every need, the only issue was the standard material offered was extremely bad choices; such as brown carpet only for standard selection.
Mansfield, on Aug 10, 2021
Dislike - the lack/misleading information around the closing date. My house has rust around windows and doors. Paint is thin and every time you touch it, it scratches. Air conditioning had a major problem. The air duct disconnected from the unit in the attic. I went two weeks with a non-operational unit.
Mansfield, on Jul 20, 2021
I have numerous repairs needed that I have reported more than once. Every time I reach out the person responds they are no longer with Grand homes. I have issues with my floors, steps, sub floors, door, heating/cooling, garage and yard