Top Homebuilder Ratings & Reviews

Grand Homes

Cedar Ridge

22 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
1.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.1

Home Personalization Experience

3.1

Construction Experience

2.8

Customer Care Experience

3.5

Home Readiness

2.5

Installation & Workmanship

3.2

Community Profile

Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Grand Prairie, TX, on Oct 04, 2023

I loved working with everyone in the sales office. [name removed] sold me on the quality of the build of the home. [name removed] was Very professional and knowledgeable. The quality of the home was far below what I've heard about Grand Homes. My friends who have visited, who also own Grand Homes up North, emphatically tell me the quality of home is far less than the quality of their's.

4.4
Verified Homeowner
Grand Prairie, on Oct 28, 2023

I like that [name removed] is very responsive to our warranty requests.

5.0
Verified Homeowner
Grand Prairie, on Dec 06, 2023

Initially I rated them low but they came through by going above and beyond to make sure a customer was over satisfied. I will use them again.

4.9
Verified Homeowner
Grand Prairie, TX, on Feb 02, 2023

Houses are very beautiful to see but they are very expensive.

4.0
Verified Homeowner
Grand Prairie, on Apr 25, 2023

They covered all issues during warranty time. Excellent job!

4.6
Verified Homeowner
Grand Prairie, on Nov 27, 2023

I liked the timely response to any issues we have had. Someone always answeres the phone when we call.

4.5
Verified Homeowner
Grand Prairie, TX, on Aug 02, 2022

There was almost an year delay from the estimated construction date (July of 2021) and instead we moved in June of 2022. I understand there were issues with labor and materials due to COVID, but my friends and coworkers who have signed later than us (including one with Grand Homes from a different community) closed earlier than us. Multiple jobs were incomplete, house was very dirty, and external cleaning still hasn't been done to this date. Communication was nonexistent... It's been a extremely stressful construction process that I would never ever want to go through again.

1.7
Verified Homeowner
Grand Prairie, on Mar 09, 2023

Warranty has been overall good with assisting with issues

4.7
Verified Homeowner
Grand Prairie, on Sep 19, 2023

The Quality of the home is very excellent

5.0
Verified Homeowner
Grand Prairie, TX, on Jun 29, 2022

all dislike, upset, stair case not done correctly partial stain, the floating fireplace partial stain, not leave a touch up stain for the owner to DIY, upstair window imperfection, left out lot of pieces not stain on cabinet, bathroom not caulk around the shower faucet, left holes every corner. on the closing date, ask them to come back touchup the tags spot, not done the jobs but destroy the spot, cause more damages.

1.0
Verified Homeowner
Cedar Ridge, on Feb 03, 2023

Team goes above and beyond to surpass expectations.

5.0
Verified Homeowner
Cedar Ridge, on Jul 24, 2023

When it comes to Grand Homes, one thing that really stood out to me is their meticulous attention to detail. Throughout the construction process, I noticed that they take great care in ensuring that every aspect of the home is crafted with precision and excellence. This dedication to detail really makes a difference in the overall quality of the house. Additionally, I appreciate how Grand Homes goes above and beyond to address any concerns or issues that I raised during the building process. They have been incredibly responsive and proactive in resolving any issues, making sure that I'm satisfied with the outcome. It's reassuring to know that they value customer feedback and take the necessary steps to address it promptly.

5.0
Verified Homeowner
Grand Prairie, TX, on Mar 01, 2022

The major issue was communication, poor execution and rush completion at the end . Did not meet our expectations, quite a few poorly constructed things . And to this point none of the Exceptions completed . Could of been way better , communication alone would of help set up the expectations. When promises were made no follow ups when things weren’t completed. The quality of work has quite a few flaws . Starting for none working outlets, missing caulk , scratch mirror , paint spots all over , leaks , just to name a few things. [name removed] has address quite a few things that should of been completed prior.

4.0
Verified Homeowner
Cedar Ridge, on Jan 13, 2023

Always responsive

5.0
Verified Homeowner
Grand Prairie, on May 10, 2023

The people stood behind their work. It wasn't always perfect but they always made it right.

5.0
Verified Homeowner
Grand Prairie, TX, on Feb 03, 2022

499 days later, we closed. Most of the issues/delays were not due to covid as these setbacks start within the company. We experienced a total of 2 salesman and 4 Construction Managers. The high turnover within the company is more than likely the cause of several delays in building. Poor project management skills combined with poor communication has resulted in a poorly built home. Due to poor workmanship, the finished product is subpar at best. Most of the tile upstairs was replaced as the subfloor was not level. It was nearly impossible to get contractors to show up and complete the job(s). Examples include countertops, installation of tile, drywall repair, paint and/or paint touch ups, installation of mirrors, trim etc. We suffered over a 2 month delay due the untimely installation of the frameless shower. As a result of poor workmanship, there are cracks along my stairs and cabinets. I’m positive this is NOT due to the foundation settling. I understand the model homes consist of over $250K in upgrades however it is very misleading to advertise a product and most of those selections are not available within the design center. For example, special tile used from the floor to ceiling on a fireplace, certain cabinet stain(s), lighting fixtures etc. Grand’s standard selections are horrible in the design center. Their standard tile consists of 3 colors (beige, grey and taupe), carpet is one which is brown carpet. Nothing is included. The only recessed lighting included are a handful in the kitchen. Expect all other lighting to be XXXXX lights. Expect all door handles, faucets etc to be the lowest product offered and not what is in the model home. Grand displays modern trim and baseboards in the model home yet makes no mention that’s an upgrade and installs traditional/dated trim. Please note, everything is a costly upgrade at the design center, everything. Other items are also costly before the design center such as elevation and lots. The builder refused to provide a closing date or give 60 a day notice. Misleading information was given around the closing date and then we were rushed to closing. We received a close date 24 hours before we closed. I’m currently working with the warranty department, and they have thus far provided prompt attention to matters and are responsive. My best advice, try your luck with a different builder.

3.6
Verified Homeowner
Grand Prairie, on Dec 17, 2022

Warranty service has been great. It has been overall timely once the case / issue has been identified.

4.6
Verified Homeowner
Grand Prairie, TX, on Jan 04, 2022

From the beginning, my experience has been horrible. My sales person ([name removed]) was the worst. He told me that "Let's be honest, you can't afford this house." I didn't get the options that I would've love to had I got another sales person. After [name removed] left the area, he told me [name removed] was taking over the process. [name removed] was amazing, he kept me informed on the steps of my home until [name removed] took over. . Every time I called [name removed], he had no updates for me. He couIdn't tell me what was going. I got frustrated with him and stopped calling him because I wasn't getting anywhere with him. For me to know anything about the next steps or what was going on with my house, I reverted back to calling [name removed]. Even though he wasn't over my home, he helped me out every time I called even if he didn't have to. I really appreciate and thank him. [name removed] did my pre closing walk through and answered all my questions. At my walk through, I signed an exceptions list. The items that were suppose to be fixed have yet to be done. It has been 2 months and no resolve. My master bedroom mirrors are horrible. I called [name removed] and emailed [name removed] over a month ago. Still no resolve on that issue as well. I have been in this house for 2 months and it doesn't make sense for the items not to be fixed. At this point, I wouldn't recommend my friends and family to Grand Homes.

2.8
Verified Homeowner
Grand Prairie, on Nov 24, 2022

Everything that we've requested has been taken care of with the exception of our toilet paper holder.

5.0
Verified Homeowner
Grand Prairie, on Jul 08, 2022

The warranty representative is patient and understanding. She keeps track of everything and is professional all the time.

5.0
Verified Homeowner
Grand Prairie, on Jun 10, 2022

The communication and the follow up has been excellent.

4.8
Verified Homeowner
Grand Prairie, on May 17, 2022

I’m thankful there is a process to email the warranty department however I have had contractors fail to show up and I’m still waiting on getting the correct bathroom mirrors installed.. 6 months since we closed.

1.0
Verified Homeowner
Grand Prairie, on Apr 07, 2022

Poor work by contractors/ craftsmanship lacking compared to other homes we have bought. Missing multiple times upon move I. And still have not addressed mirror frame that was picked at the design studio

1.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Grand Prairie, TX, on Oct 04, 2023

I loved working with everyone in the sales office. [name removed] sold me on the quality of the build of the home. [name removed] was Very professional and knowledgeable. The quality of the home was far below what I've heard about Grand Homes. My friends who have visited, who also own Grand Homes up North, emphatically tell me the quality of home is far less than the quality of their's.

4.4
Verified Homeowner
Grand Prairie, TX, on Feb 02, 2023

Houses are very beautiful to see but they are very expensive.

4.0
Verified Homeowner
Grand Prairie, TX, on Aug 02, 2022

There was almost an year delay from the estimated construction date (July of 2021) and instead we moved in June of 2022. I understand there were issues with labor and materials due to COVID, but my friends and coworkers who have signed later than us (including one with Grand Homes from a different community) closed earlier than us. Multiple jobs were incomplete, house was very dirty, and external cleaning still hasn't been done to this date. Communication was nonexistent... It's been a extremely stressful construction process that I would never ever want to go through again.

1.7
Verified Homeowner
Grand Prairie, TX, on Jun 29, 2022

all dislike, upset, stair case not done correctly partial stain, the floating fireplace partial stain, not leave a touch up stain for the owner to DIY, upstair window imperfection, left out lot of pieces not stain on cabinet, bathroom not caulk around the shower faucet, left holes every corner. on the closing date, ask them to come back touchup the tags spot, not done the jobs but destroy the spot, cause more damages.

1.0
Verified Homeowner
Grand Prairie, TX, on Mar 01, 2022

The major issue was communication, poor execution and rush completion at the end . Did not meet our expectations, quite a few poorly constructed things . And to this point none of the Exceptions completed . Could of been way better , communication alone would of help set up the expectations. When promises were made no follow ups when things weren’t completed. The quality of work has quite a few flaws . Starting for none working outlets, missing caulk , scratch mirror , paint spots all over , leaks , just to name a few things. [name removed] has address quite a few things that should of been completed prior.

4.0
Verified Homeowner
Grand Prairie, TX, on Feb 03, 2022

499 days later, we closed. Most of the issues/delays were not due to covid as these setbacks start within the company. We experienced a total of 2 salesman and 4 Construction Managers. The high turnover within the company is more than likely the cause of several delays in building. Poor project management skills combined with poor communication has resulted in a poorly built home. Due to poor workmanship, the finished product is subpar at best. Most of the tile upstairs was replaced as the subfloor was not level. It was nearly impossible to get contractors to show up and complete the job(s). Examples include countertops, installation of tile, drywall repair, paint and/or paint touch ups, installation of mirrors, trim etc. We suffered over a 2 month delay due the untimely installation of the frameless shower. As a result of poor workmanship, there are cracks along my stairs and cabinets. I’m positive this is NOT due to the foundation settling. I understand the model homes consist of over $250K in upgrades however it is very misleading to advertise a product and most of those selections are not available within the design center. For example, special tile used from the floor to ceiling on a fireplace, certain cabinet stain(s), lighting fixtures etc. Grand’s standard selections are horrible in the design center. Their standard tile consists of 3 colors (beige, grey and taupe), carpet is one which is brown carpet. Nothing is included. The only recessed lighting included are a handful in the kitchen. Expect all other lighting to be XXXXX lights. Expect all door handles, faucets etc to be the lowest product offered and not what is in the model home. Grand displays modern trim and baseboards in the model home yet makes no mention that’s an upgrade and installs traditional/dated trim. Please note, everything is a costly upgrade at the design center, everything. Other items are also costly before the design center such as elevation and lots. The builder refused to provide a closing date or give 60 a day notice. Misleading information was given around the closing date and then we were rushed to closing. We received a close date 24 hours before we closed. I’m currently working with the warranty department, and they have thus far provided prompt attention to matters and are responsive. My best advice, try your luck with a different builder.

3.6
Verified Homeowner
Grand Prairie, TX, on Jan 04, 2022

From the beginning, my experience has been horrible. My sales person ([name removed]) was the worst. He told me that "Let's be honest, you can't afford this house." I didn't get the options that I would've love to had I got another sales person. After [name removed] left the area, he told me [name removed] was taking over the process. [name removed] was amazing, he kept me informed on the steps of my home until [name removed] took over. . Every time I called [name removed], he had no updates for me. He couIdn't tell me what was going. I got frustrated with him and stopped calling him because I wasn't getting anywhere with him. For me to know anything about the next steps or what was going on with my house, I reverted back to calling [name removed]. Even though he wasn't over my home, he helped me out every time I called even if he didn't have to. I really appreciate and thank him. [name removed] did my pre closing walk through and answered all my questions. At my walk through, I signed an exceptions list. The items that were suppose to be fixed have yet to be done. It has been 2 months and no resolve. My master bedroom mirrors are horrible. I called [name removed] and emailed [name removed] over a month ago. Still no resolve on that issue as well. I have been in this house for 2 months and it doesn't make sense for the items not to be fixed. At this point, I wouldn't recommend my friends and family to Grand Homes.

2.8
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Grand Prairie, on Oct 28, 2023

I like that [name removed] is very responsive to our warranty requests.

5.0
Verified Homeowner
Grand Prairie, on Apr 25, 2023

They covered all issues during warranty time. Excellent job!

4.6
Verified Homeowner
Grand Prairie, on Mar 09, 2023

Warranty has been overall good with assisting with issues

4.7
Verified Homeowner
Cedar Ridge, on Feb 03, 2023

Team goes above and beyond to surpass expectations.

5.0
Verified Homeowner
Cedar Ridge, on Jan 13, 2023

Always responsive

5.0
Verified Homeowner
Grand Prairie, on Dec 17, 2022

Warranty service has been great. It has been overall timely once the case / issue has been identified.

4.6
Verified Homeowner
Grand Prairie, on Nov 24, 2022

Everything that we've requested has been taken care of with the exception of our toilet paper holder.

5.0
Verified Homeowner
Grand Prairie, on Jul 08, 2022

The warranty representative is patient and understanding. She keeps track of everything and is professional all the time.

5.0
Verified Homeowner
Grand Prairie, on Jun 10, 2022

The communication and the follow up has been excellent.

4.8
Verified Homeowner
Grand Prairie, on May 17, 2022

I’m thankful there is a process to email the warranty department however I have had contractors fail to show up and I’m still waiting on getting the correct bathroom mirrors installed.. 6 months since we closed.

1.0
Verified Homeowner
Grand Prairie, on Apr 07, 2022

Poor work by contractors/ craftsmanship lacking compared to other homes we have bought. Missing multiple times upon move I. And still have not addressed mirror frame that was picked at the design studio

1.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Grand Prairie, on Dec 06, 2023

Initially I rated them low but they came through by going above and beyond to make sure a customer was over satisfied. I will use them again.

4.9
Verified Homeowner
Grand Prairie, on Nov 27, 2023

I liked the timely response to any issues we have had. Someone always answeres the phone when we call.

4.5
Verified Homeowner
Grand Prairie, on Sep 19, 2023

The Quality of the home is very excellent

5.0
Verified Homeowner
Cedar Ridge, on Jul 24, 2023

When it comes to Grand Homes, one thing that really stood out to me is their meticulous attention to detail. Throughout the construction process, I noticed that they take great care in ensuring that every aspect of the home is crafted with precision and excellence. This dedication to detail really makes a difference in the overall quality of the house. Additionally, I appreciate how Grand Homes goes above and beyond to address any concerns or issues that I raised during the building process. They have been incredibly responsive and proactive in resolving any issues, making sure that I'm satisfied with the outcome. It's reassuring to know that they value customer feedback and take the necessary steps to address it promptly.

5.0
Verified Homeowner
Grand Prairie, on May 10, 2023

The people stood behind their work. It wasn't always perfect but they always made it right.

5.0
Verified Homeowner