Overall Satisfaction
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Irving, on Jan 24, 2025
[name removed] has been great from day one with the warranty issues. He listens to our concerns and takes care of them promptly.
Irving, on Mar 28, 2025
The whole process. From a pushy sales rep to the sales rep changing and not being informed. Contract builder being changed mid of building my home. Little care to the paint job and caulking of the inside of the house. Poor quality engineered wood flooring that rusts prior to even moving. Broken tile going unnoticed. Lack of follow up. Grand home lender telling me last min that they cannot approve my loan after consistent emails and calls and passing me off to someone else (thankful that at least that person was responsive and knew what he was doing). Took forever to get my keys on move in day even though they chose the closing date and time. Home wasn’t even cleaned by the time I got my keys, cleaners were still in the home. Total disappointment esp when I’ve always dreamed of buying a grand home since I was a teenager and I went into a model home. The quality has went down tremendously.
Irving, Tx, on Dec 05, 2024
Sales person changed multiple of times with lack of communication if any. Lender used via grand homes was horrible at communication as well (original person I was dealing with, quit, and I was never informed nor was there any communication regarding my loan after multiple of attempts; had to get the sales manager involved to get any response). Closing was horrible as well, delay in getting the keys even after knowing the closing date/time. Front desk made inappropriate discriminatory remarks at closing that was not appreciated. No one knew where my mail keys were initially, took a few weeks. The whole process was a nightmare. Grand homes quality and status is not what it used to be since 2006 when I made it a goal to purchase one, was a disappointment for sure.
Irving, on Aug 08, 2024
Liked the fact of meeting the timeframe of building the house to its completion. Has fairly responded to warranty services so far, and continuously provided recommendations on solutions when we had noticed any issues with the house.
Irving, Tx, on Aug 30, 2024
[Translated from ES] Flexibility in the sale-purchase process, help with credit, communication with the builder
Irving, on Oct 18, 2024
The ground team here has always been amazing. [name removed], [name removed], [name removed], [name removed], [name removed]. The warranty department has been exceptional and [name removed] always ensures prompt response and gets our fixes in immediately. The quality of the home is fine but there are some issues that are baffling such as the abnormal cracks in our drywall throughout the house, the brick outside and home number plate. Though these are not normal, [name removed] and his boss James came out personally and instilled confidence that they will get it fixed.
Irving, on Jun 07, 2024
There’s nothing to dislike. Out of all the homes I’ve owned [name removed]’s warranty service is easily the best. He is always professional and prompt in his responses and scheduling the appointments
Irving, Tx, on Aug 02, 2024
Great experience working with [name removed] and now [name removed] on home warranty related asks. I highly appreciate services and commitment of Grand homes especially [name removed] as our primary contact during entire time of home building. CA
Irving, on Sep 23, 2024
[name removed] is doing good job to help us. Really appreciated!
Irving, on Jun 07, 2024
[name removed] is amazing as a warranty rep. He is always prompt and responds quickly. He makes sure to schedule all events with us in mind and always looks after us.
Irving, Tx, on Jun 25, 2024
1. Honored the commitments, 2. Good management. Dislikes - not much choice in standard price options.
Irving, on Apr 30, 2024
In my experience with Grand Home's warranty service and customer care, I've appreciated their responsiveness and willingness to address issues promptly. Their representatives have generally been knowledgeable and helpful in resolving any concerns I've had about my home. Additionally, I've found their communication to be clear and transparent, which is crucial for ensuring a positive experience.
Irving, on Apr 22, 2024
[name removed] did a great job to support us (client). Really appreciated!!!
Irving, on Mar 26, 2024
The response to my questions and any repairs needed was prompt and all the persons i dealt with were courteos and professional,
Irving, TX, on Jan 08, 2024
Dislike: -The contract creation was a nightmare as simple mistakes needed to have the entire contract rewritten. Grand Homes not integrating modern software such as DOCUSIGN or equivalent required our contract to be rewritten almost 6 times to even get right. Then entire process was archaic. The design center personnel were great and tried to help as much as possible but having a program that renders a 3d model of the home and be able to appply colors and see the design choices online would help emmensely in customer satisfaction for local and for out of state buyers. The corporate side really needs to invest in proper trainign of their personnel and ensure that they are equipped for all events that may unfold. Likes: the ground staff were amazing. from the agent to the builder they are some of the best and most dedicated people ive every met.
Irving, TX, on Jan 04, 2024
The construction of my house was very quick, and the builder, [name removed], was consistently helpful, providing updates throughout the process. However, I faced challenges with my agent, who did not provide sufficient information before I signed the contract. This resulted in a $10,000 penalty for making changes, as I received incorrect information from the agent. My experience with the studio model was rushed, limiting my ability to include additional features I desired. Unfortunately, it was too late to make any changes. Despite the overall positive aspects of the construction, these issues with the agent and studio experience were significant drawbacks.
Irving, TX, on Jan 02, 2024
Builder [name removed] is super helpful and nice!
Irving, TX, on Aug 30, 2023
I don't like there's only one option of payment method, which gives me trouble to delay the closing day. It's 2023, there should be more flexible way of accepting payment method, especially for a cash buyer like me, why cashier check is not acceptable? I still don't have the answer.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Irving, Tx, on Dec 05, 2024
Sales person changed multiple of times with lack of communication if any. Lender used via grand homes was horrible at communication as well (original person I was dealing with, quit, and I was never informed nor was there any communication regarding my loan after multiple of attempts; had to get the sales manager involved to get any response). Closing was horrible as well, delay in getting the keys even after knowing the closing date/time. Front desk made inappropriate discriminatory remarks at closing that was not appreciated. No one knew where my mail keys were initially, took a few weeks. The whole process was a nightmare. Grand homes quality and status is not what it used to be since 2006 when I made it a goal to purchase one, was a disappointment for sure.
Irving, Tx, on Aug 30, 2024
[Translated from ES] Flexibility in the sale-purchase process, help with credit, communication with the builder
Irving, Tx, on Aug 02, 2024
Great experience working with [name removed] and now [name removed] on home warranty related asks. I highly appreciate services and commitment of Grand homes especially [name removed] as our primary contact during entire time of home building. CA
Irving, Tx, on Jun 25, 2024
1. Honored the commitments, 2. Good management. Dislikes - not much choice in standard price options.
Irving, TX, on Jan 08, 2024
Dislike: -The contract creation was a nightmare as simple mistakes needed to have the entire contract rewritten. Grand Homes not integrating modern software such as DOCUSIGN or equivalent required our contract to be rewritten almost 6 times to even get right. Then entire process was archaic. The design center personnel were great and tried to help as much as possible but having a program that renders a 3d model of the home and be able to appply colors and see the design choices online would help emmensely in customer satisfaction for local and for out of state buyers. The corporate side really needs to invest in proper trainign of their personnel and ensure that they are equipped for all events that may unfold. Likes: the ground staff were amazing. from the agent to the builder they are some of the best and most dedicated people ive every met.
Irving, TX, on Jan 04, 2024
The construction of my house was very quick, and the builder, [name removed], was consistently helpful, providing updates throughout the process. However, I faced challenges with my agent, who did not provide sufficient information before I signed the contract. This resulted in a $10,000 penalty for making changes, as I received incorrect information from the agent. My experience with the studio model was rushed, limiting my ability to include additional features I desired. Unfortunately, it was too late to make any changes. Despite the overall positive aspects of the construction, these issues with the agent and studio experience were significant drawbacks.
Irving, TX, on Jan 02, 2024
Builder [name removed] is super helpful and nice!
Irving, TX, on Aug 30, 2023
I don't like there's only one option of payment method, which gives me trouble to delay the closing day. It's 2023, there should be more flexible way of accepting payment method, especially for a cash buyer like me, why cashier check is not acceptable? I still don't have the answer.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Irving, on Mar 28, 2025
The whole process. From a pushy sales rep to the sales rep changing and not being informed. Contract builder being changed mid of building my home. Little care to the paint job and caulking of the inside of the house. Poor quality engineered wood flooring that rusts prior to even moving. Broken tile going unnoticed. Lack of follow up. Grand home lender telling me last min that they cannot approve my loan after consistent emails and calls and passing me off to someone else (thankful that at least that person was responsive and knew what he was doing). Took forever to get my keys on move in day even though they chose the closing date and time. Home wasn’t even cleaned by the time I got my keys, cleaners were still in the home. Total disappointment esp when I’ve always dreamed of buying a grand home since I was a teenager and I went into a model home. The quality has went down tremendously.
Irving, on Aug 08, 2024
Liked the fact of meeting the timeframe of building the house to its completion. Has fairly responded to warranty services so far, and continuously provided recommendations on solutions when we had noticed any issues with the house.
Irving, on Jun 07, 2024
There’s nothing to dislike. Out of all the homes I’ve owned [name removed]’s warranty service is easily the best. He is always professional and prompt in his responses and scheduling the appointments
Irving, on Jun 07, 2024
[name removed] is amazing as a warranty rep. He is always prompt and responds quickly. He makes sure to schedule all events with us in mind and always looks after us.
Irving, on Apr 30, 2024
In my experience with Grand Home's warranty service and customer care, I've appreciated their responsiveness and willingness to address issues promptly. Their representatives have generally been knowledgeable and helpful in resolving any concerns I've had about my home. Additionally, I've found their communication to be clear and transparent, which is crucial for ensuring a positive experience.
Irving, on Apr 22, 2024
[name removed] did a great job to support us (client). Really appreciated!!!
Irving, on Mar 26, 2024
The response to my questions and any repairs needed was prompt and all the persons i dealt with were courteos and professional,
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Irving, on Jan 24, 2025
[name removed] has been great from day one with the warranty issues. He listens to our concerns and takes care of them promptly.
Irving, on Oct 18, 2024
The ground team here has always been amazing. [name removed], [name removed], [name removed], [name removed], [name removed]. The warranty department has been exceptional and [name removed] always ensures prompt response and gets our fixes in immediately. The quality of the home is fine but there are some issues that are baffling such as the abnormal cracks in our drywall throughout the house, the brick outside and home number plate. Though these are not normal, [name removed] and his boss James came out personally and instilled confidence that they will get it fixed.
Irving, on Sep 23, 2024
[name removed] is doing good job to help us. Really appreciated!