Top Homebuilder Ratings & Reviews

Grand Homes

Lake Forest

71 Homeowner Reviews Completed Jan 2020 - Jul 2021

Overall Satisfaction

4.2
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.4

Home Personalization Experience

4.4

Construction Experience

4.3

Customer Care Experience

4.5

Home Readiness

4.0

Installation & Workmanship

4.4

Community Profile

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North-East: Lake Forest homes

North-East: Lake Forest homes

In Lake Forest, you will experience the comfortable, yet thriving atmosphere of a family friendly master planned community with amenity center, gym, swimming pool, playground and fire pit. Surrounded by wooded hike and bike trails along Cotton Creek Park. The neighborhood is served by McKinney ISD where students will attend McGowen Elementary, Evans Middle and McKinney High School. Students are within walking distance to McGowen Elementary. Enjoy family time at a nearby park, or a shopping trip to Stonebriar Mall.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Apr 23, 2021

Staff from the model homes to the warranty are all very knowledgeable and friendly- easy to work with.

4.4
Verified Homeowner
Mckinney, TX, on Jun 27, 2021

Lack of communication, lack of knowledge of builders, horrible construction, horrible paint quality, overall the worst experience. Lack of respect from Production Manager. Will not ever recommend [name removed] [name removed].

2.0
Verified Homeowner
Mckinney, on Jul 13, 2021

Respond on time

5.0
Verified Homeowner
Mckinney, on Mar 17, 2021

The quality of the constructions is very poor, I notice the crack ranging from 5 inches to 20+ inches all over the house. All the door knobs are of poor quality and not fitted properly on the doors. I have at-least 4 door knobs that have become loose and fell down from the doors. External water sprinkler system has issues from Day1, I have been told it will be fixed and made me sign the house while closing with an exception and it still leaking after 10 months. Based on my experience [name removed] homes is the worst builder i have seen when it comes to building the house with quality and will never ever buy or recommend a house to anyone in-fact i already did that and will do. Hope this survey will not become like a routine survey instead gandhomes management will take some action so that it will be helpful for other buyers. Thanks

2.5
Verified Homeowner
Mckinney, TX, on Jun 16, 2021

I like that everything in the house works as it should.

4.9
Verified Homeowner
Mckinney, on Jun 26, 2021

Too many builders swtiching and cutting corners on our home.

3.6
Verified Homeowner
Mckinney, on Jan 09, 2021

I chose [name removed] homes because i grew up in a grand home and thought it was one of the best builders out there but after getting my home i have come to see that i may have been wrong. Dont get me wrong, i love the design and the home esthetics but when it comes to the quality as well as the customer service im a bit iffy regarding my experience. After several times of trying to get things looked at/fixed, i pretty much gave up because i would either not hear back or they would come start a job and never finish. I truly do not think it is right or fair to have such an experience but i guess we live and we learn. I wouldve loved to be able to say i would recommend [name removed] homes but i/we (as well as some of my neighbors that i have gotten to know over the past year) have had several issues from leaks without solutions, cracks in the home, unfinished items in the home, sprinklers not working until just a couple months ago, etc. Just one too many things for a new build.

3.6
Verified Homeowner
Mckinney, TX, on Apr 19, 2021

Your company threatened to charge me a fee to not close if in February per contract. However we had a 70 year ice storm requiring an inspection which threatened to delay closing. [name removed] a fault of mine but I was going to get a fee for it. [name removed] respectable nearly disgraceful. Also, your cabinets are below average and the permanent fixed shelf is a real pain.

4.3
Verified Homeowner
Mckinney, on May 28, 2021

[name removed] [name removed] is still making repairs to this home. I haven’t enjoyed the home because I live in a construction zone. I will never buy a home from you all ever again. I will never refer a friend.

3.0
Verified Homeowner
Mckinney, on Dec 06, 2020

Still have outstanding warranty items to be fixed. Now have 2nd leak in front of town home. When built quality control was obsolete- no flashing around windows and sprinkler system never set up in beginning -still dealing with system not working properly and have had dead trees and plants still waiting to be replaced. Crooked and uneven cabinets- can go on and on

3.0
Verified Homeowner
Mckinney, TX, on Feb 18, 2021

Purchase experience was great!

5.0
Verified Homeowner
Mckinney, on Feb 26, 2021

Warranty service rep [name removed] been helpful

4.5
Verified Homeowner
Mckinney, on Jun 15, 2020

Love the style.

4.6
Verified Homeowner
Mckinney, on Sep 22, 2020

So far I have not needed them but they did call me once and ask if they could assist with anything.

5.0
Verified Homeowner
Mckinney, TX, on Jan 07, 2021

[name removed] is a builder that helped us out extensively and made sure our concerns were answered and fixed. Great customer service and hard worker!!

5.0
Verified Homeowner
Mckinney, on Jan 23, 2020

Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.

3.9
Verified Homeowner
Mckinney, on Aug 12, 2020

I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.

1.0
Verified Homeowner
Mckinney, TX, on Aug 14, 2020

They showed us model home where the distance between the entrance from garage and stairs was almost 5 feet. When they build the home it is only 3 feet. Also house was delayed for almost 1 1/2 month because of texture issues

3.3
Verified Homeowner
Mckinmney, on Oct 28, 2019

They fixed the items that were broken. There will be another inspection before my year is soup.

3.8
Verified Homeowner
Mckinney, on Jul 15, 2020

I like how they respond to our request I don’t like the length of time it takes to actually take care of the problem

4.4
Verified Homeowner
Mckinney, TX, on Jul 24, 2020

The entire [name removed] staff has been so helpful through the entire process.

5.0
Verified Homeowner
Mckinney, on Oct 03, 2019

quick response, gentle service.

5.0
Verified Homeowner
Mckinney, TX, on May 22, 2020

The constant followup from [name removed] and [name removed], it was our first time and we got at least once a week updates.

5.0
Verified Homeowner
Mckinney, on Jul 08, 2020

After 5 mos we have a big punch list of warranty items that are mostly centered around lack of attention to detail and your trade guys not respecting the work of their counterparts. Dissapointing to spend this kind of money and have ceiling leaks that point back to water barrier being tampered with by others before brick was installed. That is but one example and anothert is our microwave is not level, but we ar etold this is cosmetic, therefore not a "warranty" item and we should have caught before closing, when you guys delayed our closing 3-4x and were 8 weeks behind...

3.7
Verified Homeowner
Mckinney, on Aug 07, 2019

The actual builders were great and pleasant to work with. Sales, [name removed] Center, warrantee department and the closing department have all disappointed me.

3.6
Verified Homeowner
Mckinney, TX, on May 13, 2020

[name removed] home people are the best ..so professional, so accurate and very nice I am so glad and lucky dealing with them.

5.0
Verified Homeowner
Mckinney, on Jul 02, 2020

Friendly and very helpful people

5.0
Verified Homeowner
Mckinney, on Jun 25, 2019

Very easy to work with.

4.7
Verified Homeowner
Mckinney, TX, on Apr 24, 2020

[name removed], the [name removed] [name removed] [name removed] Sales Agent was wonderful to work with. [name removed], the [name removed] [name removed] [name removed] Builder was great to work with.

4.8
Verified Homeowner
Mckinney, on Jun 16, 2020

At this time we haven’t had any issues.

5.0
Verified Homeowner
Mckinney, on Mar 11, 2020

[name removed] has been exceptional in his approach and demeanor. He has been instrumental in fixing issues however large or small they were, very meticulously. There were nagging issues, but [name removed] made sure that these issues were minimized. His customer service orientation is impeccable. I would rate [name removed] a 11 on 10 for the manner in which he has been supportive. [name removed] [name removed] is extremely lucky to have a person like [name removed] who maintains a calm attitude despite issues and has worked collaboratively to address the same. Kudos, [name removed] !!

5.0
Verified Homeowner
Mckinney, TX, on Apr 15, 2020

The ease and peace of mind with [name removed] [name removed].

5.0
Verified Homeowner
Mckinney, TX, on Jan 26, 2020

The build process, it was exciting to see things done up close. We were fortunate to have good communication with our builders and sales associate who kept us informed during the process.

4.7
Verified Homeowner
Mckinney, on Mar 05, 2020

Everyone we dealt with has been very helpful and taken care of our requests in a timely fashion.

5.0
Verified Homeowner
Mckinney, TX, on Jan 13, 2020

Everyone working for [name removed] [name removed] - sales rep, finance, and builder were always available to answer any questions or concerns. They were in constant communication with us. We were consistently being updated.

4.8
Verified Homeowner
Mckinney, on Feb 05, 2020

Quick response

5.0
Verified Homeowner
Mckinney, TX, on Oct 22, 2019

My builder [name removed]

5.0
Verified Homeowner
Mckinney, on Feb 02, 2020

Speedy and kind

5.0
Verified Homeowner
Mckinney, TX, on Oct 05, 2019

My sales woman and builder were both very professional and were speedy in their responses when something was needed or if an issue arose.

5.0
Verified Homeowner
Mckinney, on Oct 11, 2019

Warranty personal are knowledgable

4.2
Verified Homeowner
Mckinney, on Aug 30, 2019

Nothing. They came out last time and wrote down everything wrong and then never heard from them again. We have an active leak coming from the air conditioner coming out of a light fixture and into the ceiling but when I called I was told it would be 24 hours before someone calls me back and then they will have to schedule me based on their availability. This is urgent and I need someone out here today.

0.5
Verified Homeowner
Mckinney, TX, on Sep 12, 2019

[name removed] and [name removed] were extremely helpful in the purchase and build aspect of buying our new home.

4.9
Verified Homeowner
Mckinney, TX, on Jul 13, 2019

The building experience and seeing it come alive. The builder, [name removed], was fantastic. Thorough and worked hard to ensure the build went to my expectations. If something was wrong, no matter how large or small, he was after it.

4.9
Verified Homeowner
Mckinney, on Jun 29, 2019

Responsiveness and willingness to help.

5.0
Verified Homeowner
Mckinney, TX, on Jun 13, 2019

Didn’t have great experience

4.4
Verified Homeowner
Mckinney, on Jun 19, 2019

Warranty [name removed] [name removed] was very responsive, thoughtful, and professional. He made all the commitments in a timely manner. Furthermore, his leadership made me trust him. Great Job!!

5.0
Verified Homeowner
Mckinmney, on May 18, 2019

Most things have gotten taken care of by [name removed], the builder that took over for the first builder. He was very conscientious in fixing problems.

4.7
Verified Homeowner
Mckinney, TX, on May 29, 2019

Nothing. The only person that was pleasant to work with was [name removed] was threatening me that I would lose my 15k deposit if I didn’t close by a certain date when the house was t even move in ready. [name removed] lied to us stating that our roof was not damaged With the hail storms that happened a few days prior to closing and [name removed] has not followed through with fixing the pending items. We gave them a list of items and they said they would be fixed and to this date most of it has not been completed. I am 100% disappointed with the entire process of purchasing a home with [name removed] homes. I will be leaving a poor review for grand homes.

2.0
Verified Homeowner
The Colony, on May 05, 2019

The team

5.0
Verified Homeowner
Mckinney, TX, on May 14, 2019

Quality of construction and design, as well as the nice people (sales and contractor).

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Jun 27, 2021

Lack of communication, lack of knowledge of builders, horrible construction, horrible paint quality, overall the worst experience. Lack of respect from Production Manager. Will not ever recommend [name removed] [name removed].

2.0
Verified Homeowner
Mckinney, TX, on Jun 16, 2021

I like that everything in the house works as it should.

4.9
Verified Homeowner
Mckinney, TX, on Apr 19, 2021

Your company threatened to charge me a fee to not close if in February per contract. However we had a 70 year ice storm requiring an inspection which threatened to delay closing. [name removed] a fault of mine but I was going to get a fee for it. [name removed] respectable nearly disgraceful. Also, your cabinets are below average and the permanent fixed shelf is a real pain.

4.3
Verified Homeowner
Mckinney, TX, on Feb 18, 2021

Purchase experience was great!

5.0
Verified Homeowner
Mckinney, TX, on Jan 07, 2021

[name removed] is a builder that helped us out extensively and made sure our concerns were answered and fixed. Great customer service and hard worker!!

5.0
Verified Homeowner
Mckinney, TX, on Aug 14, 2020

They showed us model home where the distance between the entrance from garage and stairs was almost 5 feet. When they build the home it is only 3 feet. Also house was delayed for almost 1 1/2 month because of texture issues

3.3
Verified Homeowner
Mckinney, TX, on Jul 24, 2020

The entire [name removed] staff has been so helpful through the entire process.

5.0
Verified Homeowner
Mckinney, TX, on May 22, 2020

The constant followup from [name removed] and [name removed], it was our first time and we got at least once a week updates.

5.0
Verified Homeowner
Mckinney, TX, on May 13, 2020

[name removed] home people are the best ..so professional, so accurate and very nice I am so glad and lucky dealing with them.

5.0
Verified Homeowner
Mckinney, TX, on Apr 24, 2020

[name removed], the [name removed] [name removed] [name removed] Sales Agent was wonderful to work with. [name removed], the [name removed] [name removed] [name removed] Builder was great to work with.

4.8
Verified Homeowner
Mckinney, TX, on Apr 15, 2020

The ease and peace of mind with [name removed] [name removed].

5.0
Verified Homeowner
Mckinney, TX, on Jan 26, 2020

The build process, it was exciting to see things done up close. We were fortunate to have good communication with our builders and sales associate who kept us informed during the process.

4.7
Verified Homeowner
Mckinney, TX, on Jan 13, 2020

Everyone working for [name removed] [name removed] - sales rep, finance, and builder were always available to answer any questions or concerns. They were in constant communication with us. We were consistently being updated.

4.8
Verified Homeowner
Mckinney, TX, on Oct 22, 2019

My builder [name removed]

5.0
Verified Homeowner
Mckinney, TX, on Oct 05, 2019

My sales woman and builder were both very professional and were speedy in their responses when something was needed or if an issue arose.

5.0
Verified Homeowner
Mckinney, TX, on Sep 12, 2019

[name removed] and [name removed] were extremely helpful in the purchase and build aspect of buying our new home.

4.9
Verified Homeowner
Mckinney, TX, on Jul 13, 2019

The building experience and seeing it come alive. The builder, [name removed], was fantastic. Thorough and worked hard to ensure the build went to my expectations. If something was wrong, no matter how large or small, he was after it.

4.9
Verified Homeowner
Mckinney, TX, on Jun 13, 2019

Didn’t have great experience

4.4
Verified Homeowner
Mckinney, TX, on May 29, 2019

Nothing. The only person that was pleasant to work with was [name removed] was threatening me that I would lose my 15k deposit if I didn’t close by a certain date when the house was t even move in ready. [name removed] lied to us stating that our roof was not damaged With the hail storms that happened a few days prior to closing and [name removed] has not followed through with fixing the pending items. We gave them a list of items and they said they would be fixed and to this date most of it has not been completed. I am 100% disappointed with the entire process of purchasing a home with [name removed] homes. I will be leaving a poor review for grand homes.

2.0
Verified Homeowner
Mckinney, TX, on May 14, 2019

Quality of construction and design, as well as the nice people (sales and contractor).

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jul 13, 2021

Respond on time

5.0
Verified Homeowner
Mckinney, on Jun 26, 2021

Too many builders swtiching and cutting corners on our home.

3.6
Verified Homeowner
Mckinney, on May 28, 2021

[name removed] [name removed] is still making repairs to this home. I haven’t enjoyed the home because I live in a construction zone. I will never buy a home from you all ever again. I will never refer a friend.

3.0
Verified Homeowner
Mckinney, on Feb 26, 2021

Warranty service rep [name removed] been helpful

4.5
Verified Homeowner
Mckinney, on Sep 22, 2020

So far I have not needed them but they did call me once and ask if they could assist with anything.

5.0
Verified Homeowner
Mckinney, on Aug 12, 2020

I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.

1.0
Verified Homeowner
Mckinney, on Jul 15, 2020

I like how they respond to our request I don’t like the length of time it takes to actually take care of the problem

4.4
Verified Homeowner
Mckinney, on Jul 08, 2020

After 5 mos we have a big punch list of warranty items that are mostly centered around lack of attention to detail and your trade guys not respecting the work of their counterparts. Dissapointing to spend this kind of money and have ceiling leaks that point back to water barrier being tampered with by others before brick was installed. That is but one example and anothert is our microwave is not level, but we ar etold this is cosmetic, therefore not a "warranty" item and we should have caught before closing, when you guys delayed our closing 3-4x and were 8 weeks behind...

3.7
Verified Homeowner
Mckinney, on Jul 02, 2020

Friendly and very helpful people

5.0
Verified Homeowner
Mckinney, on Jun 16, 2020

At this time we haven’t had any issues.

5.0
Verified Homeowner
Mckinney, on Mar 11, 2020

[name removed] has been exceptional in his approach and demeanor. He has been instrumental in fixing issues however large or small they were, very meticulously. There were nagging issues, but [name removed] made sure that these issues were minimized. His customer service orientation is impeccable. I would rate [name removed] a 11 on 10 for the manner in which he has been supportive. [name removed] [name removed] is extremely lucky to have a person like [name removed] who maintains a calm attitude despite issues and has worked collaboratively to address the same. Kudos, [name removed] !!

5.0
Verified Homeowner
Mckinney, on Mar 05, 2020

Everyone we dealt with has been very helpful and taken care of our requests in a timely fashion.

5.0
Verified Homeowner
Mckinney, on Feb 05, 2020

Quick response

5.0
Verified Homeowner
Mckinney, on Feb 02, 2020

Speedy and kind

5.0
Verified Homeowner
Mckinney, on Oct 11, 2019

Warranty personal are knowledgable

4.2
Verified Homeowner
Mckinney, on Aug 30, 2019

Nothing. They came out last time and wrote down everything wrong and then never heard from them again. We have an active leak coming from the air conditioner coming out of a light fixture and into the ceiling but when I called I was told it would be 24 hours before someone calls me back and then they will have to schedule me based on their availability. This is urgent and I need someone out here today.

0.5
Verified Homeowner
Mckinney, on Jun 29, 2019

Responsiveness and willingness to help.

5.0
Verified Homeowner
Mckinney, on Jun 19, 2019

Warranty [name removed] [name removed] was very responsive, thoughtful, and professional. He made all the commitments in a timely manner. Furthermore, his leadership made me trust him. Great Job!!

5.0
Verified Homeowner
Mckinmney, on May 18, 2019

Most things have gotten taken care of by [name removed], the builder that took over for the first builder. He was very conscientious in fixing problems.

4.7
Verified Homeowner
The Colony, on May 05, 2019

The team

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Apr 23, 2021

Staff from the model homes to the warranty are all very knowledgeable and friendly- easy to work with.

4.4
Verified Homeowner
Mckinney, on Mar 17, 2021

The quality of the constructions is very poor, I notice the crack ranging from 5 inches to 20+ inches all over the house. All the door knobs are of poor quality and not fitted properly on the doors. I have at-least 4 door knobs that have become loose and fell down from the doors. External water sprinkler system has issues from Day1, I have been told it will be fixed and made me sign the house while closing with an exception and it still leaking after 10 months. Based on my experience [name removed] homes is the worst builder i have seen when it comes to building the house with quality and will never ever buy or recommend a house to anyone in-fact i already did that and will do. Hope this survey will not become like a routine survey instead gandhomes management will take some action so that it will be helpful for other buyers. Thanks

2.5
Verified Homeowner
Mckinney, on Jan 09, 2021

I chose [name removed] homes because i grew up in a grand home and thought it was one of the best builders out there but after getting my home i have come to see that i may have been wrong. Dont get me wrong, i love the design and the home esthetics but when it comes to the quality as well as the customer service im a bit iffy regarding my experience. After several times of trying to get things looked at/fixed, i pretty much gave up because i would either not hear back or they would come start a job and never finish. I truly do not think it is right or fair to have such an experience but i guess we live and we learn. I wouldve loved to be able to say i would recommend [name removed] homes but i/we (as well as some of my neighbors that i have gotten to know over the past year) have had several issues from leaks without solutions, cracks in the home, unfinished items in the home, sprinklers not working until just a couple months ago, etc. Just one too many things for a new build.

3.6
Verified Homeowner
Mckinney, on Dec 06, 2020

Still have outstanding warranty items to be fixed. Now have 2nd leak in front of town home. When built quality control was obsolete- no flashing around windows and sprinkler system never set up in beginning -still dealing with system not working properly and have had dead trees and plants still waiting to be replaced. Crooked and uneven cabinets- can go on and on

3.0
Verified Homeowner
Mckinney, on Jun 15, 2020

Love the style.

4.6
Verified Homeowner
Mckinney, on Jan 23, 2020

Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.

3.9
Verified Homeowner
Mckinmney, on Oct 28, 2019

They fixed the items that were broken. There will be another inspection before my year is soup.

3.8
Verified Homeowner
Mckinney, on Oct 03, 2019

quick response, gentle service.

5.0
Verified Homeowner
Mckinney, on Aug 07, 2019

The actual builders were great and pleasant to work with. Sales, [name removed] Center, warrantee department and the closing department have all disappointed me.

3.6
Verified Homeowner
Mckinney, on Jun 25, 2019

Very easy to work with.

4.7
Verified Homeowner