Top Homebuilder Ratings & Reviews

Grand Homes

Lake Forest

75 Homeowner Reviews Completed Apr 2019 - Oct 2020

Overall Satisfaction

4.4
Customers' overall satisfaction
4.3
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.5

Lender Experience

4.9

Construction Experience

4.5

Customer Care Experience

4.6

Home Readiness

4.2

Installation & Workmanship

4.5

Community Profile

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North-East: Lake Forest homes

North-East: Lake Forest homes

In Lake Forest, you will experience the comfortable, yet thriving atmosphere of a family friendly master planned community with amenity center, gym, swimming pool, playground and fire pit. Surrounded by wooded hike and bike trails along Cotton Creek Park. The neighborhood is served by McKinney ISD where students will attend McGowen Elementary, Evans Middle and McKinney High School. Students are within walking distance to McGowen Elementary. Enjoy family time at a nearby park, or a shopping trip to Stonebriar Mall.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Sep 22, 2020

So far I have not needed them but they did call me once and ask if they could assist with anything.

5.0
Verified Homeowner
Mckinney, on Aug 12, 2020

I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.

1.0
Verified Homeowner
Mckinney, on Jul 15, 2020

I like how they respond to our request I don’t like the length of time it takes to actually take care of the problem

4.4
Verified Homeowner
Mckinney, on Jul 08, 2020

After 5 mos we have a big punch list of warranty items that are mostly centered around lack of attention to detail and your trade guys not respecting the work of their counterparts. Dissapointing to spend this kind of money and have ceiling leaks that point back to water barrier being tampered with by others before brick was installed. That is but one example and anothert is our microwave is not level, but we ar etold this is cosmetic, therefore not a "warranty" item and we should have caught before closing, when you guys delayed our closing 3-4x and were 8 weeks behind...

3.7
Verified Homeowner
Mckinney, on Jul 02, 2020

Friendly and very helpful people

5.0
Verified Homeowner
Mckinney, on Jun 16, 2020

At this time we haven’t had any issues.

5.0
Verified Homeowner
Mckinney, on Jun 15, 2020

Love the style.

4.6
Verified Homeowner
Mckinney, TX, on Apr 24, 2020

[name removed], the [name removed] [name removed] [name removed] Sales Agent was wonderful to work with. [name removed], the [name removed] [name removed] [name removed] Builder was great to work with.

4.8
Verified Homeowner
Mckinney, TX, on Apr 15, 2020

The ease and peace of mind with [name removed] [name removed].

5.0
Verified Homeowner
Mckinney, on Mar 11, 2020

[name removed] has been exceptional in his approach and demeanor. He has been instrumental in fixing issues however large or small they were, very meticulously. There were nagging issues, but [name removed] made sure that these issues were minimized. His customer service orientation is impeccable. I would rate [name removed] a 11 on 10 for the manner in which he has been supportive. [name removed] [name removed] is extremely lucky to have a person like [name removed] who maintains a calm attitude despite issues and has worked collaboratively to address the same. Kudos, [name removed] !!

5.0
Verified Homeowner
Mckinney, on Mar 05, 2020

Everyone we dealt with has been very helpful and taken care of our requests in a timely fashion.

5.0
Verified Homeowner
Mckinney, on Feb 05, 2020

Quick response

5.0
Verified Homeowner
Mckinney, on Feb 02, 2020

Speedy and kind

5.0
Verified Homeowner
Mckinney, TX, on Jan 26, 2020

The build process, it was exciting to see things done up close. We were fortunate to have good communication with our builders and sales associate who kept us informed during the process.

4.7
Verified Homeowner
Mckinney, on Jan 23, 2020

Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.

3.9
Verified Homeowner
Mckinney, TX, on Jan 13, 2020

Everyone working for [name removed] [name removed] - sales rep, finance, and builder were always available to answer any questions or concerns. They were in constant communication with us. We were consistently being updated.

4.8
Verified Homeowner
Mckinmney, on Oct 28, 2019

They fixed the items that were broken. There will be another inspection before my year is soup.

3.8
Verified Homeowner
Mckinney, TX, on Oct 22, 2019

My builder [name removed]

5.0
Verified Homeowner
Mckinney, on Oct 11, 2019

Warranty personal are knowledgable

4.2
Verified Homeowner
Mckinney, TX, on Oct 05, 2019

My sales woman and builder were both very professional and were speedy in their responses when something was needed or if an issue arose.

5.0
Verified Homeowner
Mckinney, on Oct 03, 2019

quick response, gentle service.

5.0
Verified Homeowner
Mckinney, TX, on Sep 12, 2019

[name removed] and [name removed] were extremely helpful in the purchase and build aspect of buying our new home.

4.9
Verified Homeowner
Mckinney, on Aug 30, 2019

Nothing. They came out last time and wrote down everything wrong and then never heard from them again. We have an active leak coming from the air conditioner coming out of a light fixture and into the ceiling but when I called I was told it would be 24 hours before someone calls me back and then they will have to schedule me based on their availability. This is urgent and I need someone out here today.

0.5
Verified Homeowner
Mckinney, on Aug 07, 2019

The actual builders were great and pleasant to work with. Sales, [name removed] Center, warrantee department and the closing department have all disappointed me.

3.6
Verified Homeowner
Mckinney, TX, on Jul 13, 2019

The building experience and seeing it come alive. The builder, [name removed], was fantastic. Thorough and worked hard to ensure the build went to my expectations. If something was wrong, no matter how large or small, he was after it.

4.9
Verified Homeowner
Mckinney, on Jun 29, 2019

Responsiveness and willingness to help.

5.0
Verified Homeowner
Mckinney, on Jun 25, 2019

Very easy to work with.

4.7
Verified Homeowner
Mckinney, on Jun 19, 2019

Warranty [name removed] [name removed] was very responsive, thoughtful, and professional. He made all the commitments in a timely manner. Furthermore, his leadership made me trust him. Great Job!!

5.0
Verified Homeowner
Mckinney, TX, on Jun 13, 2019

Didn’t have great experience

4.4
Verified Homeowner
Mckinney, TX, on May 29, 2019

Nothing. The only person that was pleasant to work with was [name removed] was threatening me that I would lose my 15k deposit if I didn’t close by a certain date when the house was t even move in ready. [name removed] lied to us stating that our roof was not damaged With the hail storms that happened a few days prior to closing and [name removed] has not followed through with fixing the pending items. We gave them a list of items and they said they would be fixed and to this date most of it has not been completed. I am 100% disappointed with the entire process of purchasing a home with [name removed] homes. I will be leaving a poor review for grand homes.

2.0
Verified Homeowner
Mckinmney, on May 18, 2019

Most things have gotten taken care of by [name removed], the builder that took over for the first builder. He was very conscientious in fixing problems.

4.7
Verified Homeowner
Mckinney, TX, on May 14, 2019

Quality of construction and design, as well as the nice people (sales and contractor).

4.9
Verified Homeowner
Mckinney, TX, on May 10, 2019

My interactions with my realtor ([name removed], of Rogers Healey Realty) and [name removed], the general contractor for [name removed] [name removed].

4.9
Verified Homeowner
The Colony, on May 05, 2019

The team

5.0
Verified Homeowner
Mckinney, TX, on Apr 11, 2019

Meeting GrandHomes respective personnel and working with each of them. This was very informative as each shared their expertise on the home and made me more appreciative of the quality and value that was built-in.

5.0
Verified Homeowner
Mckinney, on Apr 01, 2019

fast, professional. 100% satisfied.

5.0
Verified Homeowner
Mckinney, TX, on Mar 26, 2019

Nothing

3.5
Verified Homeowner
Mckinney, TX, on Mar 01, 2019

[name removed] much to explain here.

2.8
Verified Homeowner
Mckinney, on Feb 22, 2019

Responsiveness.

5.0
Verified Homeowner
Mckinney, TX, on Feb 13, 2019

The communication between the seller and the builder was exceptional. They were responsive and showed interest. The builder was able to address any issues with the walkthroughs and the seven days following up from move in has been helpful to get me comfortable with my home. I feel that there is always someone to help if I have questions about my new home and I would still get an answer. [name removed] only did builder [name removed] go above in beyond but he also has helped me jump my vehicle. What stood out most is that it did not feel like a business transaction and instead I feel like I moved into a community.

5.0
Verified Homeowner
Mckinmney, TX, on Jan 25, 2019

[name removed] and [name removed] have been most helpful. The things that needed to be fixed have been without hesitation. I feel like both of them are honest and stand by their product. Our home is fantastic.

4.9
Verified Homeowner
Mckinney, on Jan 03, 2019

Very reliable and courteous! We can count on prompt service!

5.0
Verified Homeowner
Mckinney, TX, on Dec 04, 2018

The best part of the overall experience has been working with the contractor, [name removed]. He is perhaps the only bright spot in our working with [name removed] [name removed]. For the rest of the team, I think we just didn't matter much :(

3.9
Verified Homeowner
Mckinney, TX, on Oct 10, 2018

The contract signing was great and so was the design center, the process went down hill from there.

4.1
Verified Homeowner
Mckinney, TX, on Sep 14, 2018

This was our first home building experience. We were extremely impressed with the attention to detail that was put into building this house exactly how we wanted it. Watching this house go up in record time was very impressive!Keeping us informed on a regular basis was not only very informative but also made us feel very special. The people at [name removed] [name removed] did an amazing job of simplifying the entire process. All of our concerns were not only addressed but resolved quickly and efficiently. We would do it again without a doubt!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Apr 24, 2020

[name removed], the [name removed] [name removed] [name removed] Sales Agent was wonderful to work with. [name removed], the [name removed] [name removed] [name removed] Builder was great to work with.

4.8
Verified Homeowner
Mckinney, TX, on Apr 15, 2020

The ease and peace of mind with [name removed] [name removed].

5.0
Verified Homeowner
Mckinney, TX, on Jan 26, 2020

The build process, it was exciting to see things done up close. We were fortunate to have good communication with our builders and sales associate who kept us informed during the process.

4.7
Verified Homeowner
Mckinney, TX, on Jan 13, 2020

Everyone working for [name removed] [name removed] - sales rep, finance, and builder were always available to answer any questions or concerns. They were in constant communication with us. We were consistently being updated.

4.8
Verified Homeowner
Mckinney, TX, on Oct 22, 2019

My builder [name removed]

5.0
Verified Homeowner
Mckinney, TX, on Oct 05, 2019

My sales woman and builder were both very professional and were speedy in their responses when something was needed or if an issue arose.

5.0
Verified Homeowner
Mckinney, TX, on Sep 12, 2019

[name removed] and [name removed] were extremely helpful in the purchase and build aspect of buying our new home.

4.9
Verified Homeowner
Mckinney, TX, on Jul 13, 2019

The building experience and seeing it come alive. The builder, [name removed], was fantastic. Thorough and worked hard to ensure the build went to my expectations. If something was wrong, no matter how large or small, he was after it.

4.9
Verified Homeowner
Mckinney, TX, on Jun 13, 2019

Didn’t have great experience

4.4
Verified Homeowner
Mckinney, TX, on May 29, 2019

Nothing. The only person that was pleasant to work with was [name removed] was threatening me that I would lose my 15k deposit if I didn’t close by a certain date when the house was t even move in ready. [name removed] lied to us stating that our roof was not damaged With the hail storms that happened a few days prior to closing and [name removed] has not followed through with fixing the pending items. We gave them a list of items and they said they would be fixed and to this date most of it has not been completed. I am 100% disappointed with the entire process of purchasing a home with [name removed] homes. I will be leaving a poor review for grand homes.

2.0
Verified Homeowner
Mckinney, TX, on May 14, 2019

Quality of construction and design, as well as the nice people (sales and contractor).

4.9
Verified Homeowner
Mckinney, TX, on May 10, 2019

My interactions with my realtor ([name removed], of Rogers Healey Realty) and [name removed], the general contractor for [name removed] [name removed].

4.9
Verified Homeowner
Mckinney, TX, on Apr 11, 2019

Meeting GrandHomes respective personnel and working with each of them. This was very informative as each shared their expertise on the home and made me more appreciative of the quality and value that was built-in.

5.0
Verified Homeowner
Mckinney, TX, on Mar 26, 2019

Nothing

3.5
Verified Homeowner
Mckinney, TX, on Mar 01, 2019

[name removed] much to explain here.

2.8
Verified Homeowner
Mckinney, TX, on Feb 13, 2019

The communication between the seller and the builder was exceptional. They were responsive and showed interest. The builder was able to address any issues with the walkthroughs and the seven days following up from move in has been helpful to get me comfortable with my home. I feel that there is always someone to help if I have questions about my new home and I would still get an answer. [name removed] only did builder [name removed] go above in beyond but he also has helped me jump my vehicle. What stood out most is that it did not feel like a business transaction and instead I feel like I moved into a community.

5.0
Verified Homeowner
Mckinmney, TX, on Jan 25, 2019

[name removed] and [name removed] have been most helpful. The things that needed to be fixed have been without hesitation. I feel like both of them are honest and stand by their product. Our home is fantastic.

4.9
Verified Homeowner
Mckinney, TX, on Dec 04, 2018

The best part of the overall experience has been working with the contractor, [name removed]. He is perhaps the only bright spot in our working with [name removed] [name removed]. For the rest of the team, I think we just didn't matter much :(

3.9
Verified Homeowner
Mckinney, TX, on Oct 10, 2018

The contract signing was great and so was the design center, the process went down hill from there.

4.1
Verified Homeowner
Mckinney, TX, on Sep 14, 2018

This was our first home building experience. We were extremely impressed with the attention to detail that was put into building this house exactly how we wanted it. Watching this house go up in record time was very impressive!Keeping us informed on a regular basis was not only very informative but also made us feel very special. The people at [name removed] [name removed] did an amazing job of simplifying the entire process. All of our concerns were not only addressed but resolved quickly and efficiently. We would do it again without a doubt!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Sep 22, 2020

So far I have not needed them but they did call me once and ask if they could assist with anything.

5.0
Verified Homeowner
Mckinney, on Aug 12, 2020

I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.

1.0
Verified Homeowner
Mckinney, on Jul 15, 2020

I like how they respond to our request I don’t like the length of time it takes to actually take care of the problem

4.4
Verified Homeowner
Mckinney, on Jul 08, 2020

After 5 mos we have a big punch list of warranty items that are mostly centered around lack of attention to detail and your trade guys not respecting the work of their counterparts. Dissapointing to spend this kind of money and have ceiling leaks that point back to water barrier being tampered with by others before brick was installed. That is but one example and anothert is our microwave is not level, but we ar etold this is cosmetic, therefore not a "warranty" item and we should have caught before closing, when you guys delayed our closing 3-4x and were 8 weeks behind...

3.7
Verified Homeowner
Mckinney, on Jul 02, 2020

Friendly and very helpful people

5.0
Verified Homeowner
Mckinney, on Jun 16, 2020

At this time we haven’t had any issues.

5.0
Verified Homeowner
Mckinney, on Mar 11, 2020

[name removed] has been exceptional in his approach and demeanor. He has been instrumental in fixing issues however large or small they were, very meticulously. There were nagging issues, but [name removed] made sure that these issues were minimized. His customer service orientation is impeccable. I would rate [name removed] a 11 on 10 for the manner in which he has been supportive. [name removed] [name removed] is extremely lucky to have a person like [name removed] who maintains a calm attitude despite issues and has worked collaboratively to address the same. Kudos, [name removed] !!

5.0
Verified Homeowner
Mckinney, on Mar 05, 2020

Everyone we dealt with has been very helpful and taken care of our requests in a timely fashion.

5.0
Verified Homeowner
Mckinney, on Feb 05, 2020

Quick response

5.0
Verified Homeowner
Mckinney, on Feb 02, 2020

Speedy and kind

5.0
Verified Homeowner
Mckinney, on Oct 11, 2019

Warranty personal are knowledgable

4.2
Verified Homeowner
Mckinney, on Aug 30, 2019

Nothing. They came out last time and wrote down everything wrong and then never heard from them again. We have an active leak coming from the air conditioner coming out of a light fixture and into the ceiling but when I called I was told it would be 24 hours before someone calls me back and then they will have to schedule me based on their availability. This is urgent and I need someone out here today.

0.5
Verified Homeowner
Mckinney, on Jun 29, 2019

Responsiveness and willingness to help.

5.0
Verified Homeowner
Mckinney, on Jun 19, 2019

Warranty [name removed] [name removed] was very responsive, thoughtful, and professional. He made all the commitments in a timely manner. Furthermore, his leadership made me trust him. Great Job!!

5.0
Verified Homeowner
Mckinmney, on May 18, 2019

Most things have gotten taken care of by [name removed], the builder that took over for the first builder. He was very conscientious in fixing problems.

4.7
Verified Homeowner
The Colony, on May 05, 2019

The team

5.0
Verified Homeowner
Mckinney, on Apr 01, 2019

fast, professional. 100% satisfied.

5.0
Verified Homeowner
Mckinney, on Feb 22, 2019

Responsiveness.

5.0
Verified Homeowner
Mckinney, on Jan 03, 2019

Very reliable and courteous! We can count on prompt service!

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jun 15, 2020

Love the style.

4.6
Verified Homeowner
Mckinney, on Jan 23, 2020

Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.

3.9
Verified Homeowner
Mckinmney, on Oct 28, 2019

They fixed the items that were broken. There will be another inspection before my year is soup.

3.8
Verified Homeowner
Mckinney, on Oct 03, 2019

quick response, gentle service.

5.0
Verified Homeowner
Mckinney, on Aug 07, 2019

The actual builders were great and pleasant to work with. Sales, [name removed] Center, warrantee department and the closing department have all disappointed me.

3.6
Verified Homeowner
Mckinney, on Jun 25, 2019

Very easy to work with.

4.7
Verified Homeowner