Overall Satisfaction
Community Profile
In Lake Forest, you will experience the comfortable, yet thriving atmosphere of a family friendly master planned community with amenity center, gym, swimming pool, playground and fire pit. Surrounded by wooded hike and bike trails along Cotton Creek Park. The neighborhood is served by McKinney ISD where students will attend McGowen Elementary, Evans Middle and McKinney High School. Students are within walking distance to McGowen Elementary. Enjoy family time at a nearby park, or a shopping trip to Stonebriar Mall.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Mckinney, TX, on Jan 28, 2023
Our agent [name removed] was very informative, nice and supportive throughout the whole process. Our builder [name removed] went above and beyond to ensure everything was done right and to our satisfaction. He is very skilled at his trade and deeply cares about the houses and the people he builds them for. I will recommend grand home to friends and family and when I do refer them, I make sure that [name removed] be their builder. Only one thing that was very unfortunate and cause so my stress for us was design center with [name removed]. I would definitely tell people to avoid having her as their design consultant. [name removed] was intrusive, rude, condescending and arrogant. If given option at the design center, we likely would have spent a lot more money. [name removed] home could do 2 things to elevate their business. 1- Elevate [name removed] and [name removed] to position of higher position in the company where they could be responsible for training people. 2- fire [name removed]
Mckinney, on Feb 03, 2023
They went beyond to take care of dream house with grand homes!
Mckinney, on May 01, 2023
[name removed] was great and quick and providing the right support and customer service.
Mckinney, TX, on Sep 26, 2022
Like: I loved the fact that it was grand homes. Loved the builder. Dislike: Perhaps not in control of grand homes but I could have used a loa lock up rate with the builder's preferred lender. My rates moved from low 3 to 5.5 on a fixed 30 year.
Mckinney, on Jan 27, 2023
It's been very responsive and I've appreciated the timely involvement of [name removed]. I know that we will continue to rely on him and expect the quality he has delivered thus far going forward as well
Mckinney, on Feb 04, 2023
The manager, [name removed] did a goof job continuously.
Mckinney, TX, on Sep 18, 2022
the finishing is so bad and there is no complain page where I can tell or show images. builder forced me to close the house and told me that corporate will take me to court if I don't close it. please send some whom i can show what they did in every single room there are issues. very bad finishing i didnt expect that from grand homes. looks like some unprofessional people worked and complete it without even care.
Mckinney, on Jan 05, 2023
warranty service was good I have worked with [name removed], and he help me fix the water heater very quickly.
Mckinney, on Jan 24, 2023
i see cracks on building on multiple walls. I will be reporting those but over all quality is good .
Mckinney, TX, on Sep 07, 2022
I really appreciated that Elwyn was always checking in and making sure the issues were being resolved within a timely manner. He always went above and beyond during our move in. Really appreciate his empathy and made us feel very confident in grand homes.
Mckinney, on Jan 14, 2023
[name removed] has been great in helping make things right after I had found some defects and other stuff that was not up to my expectations.
Mckinney, TX, on May 12, 2022
What I like : - Good recommendations by builder during the planning phase which helped us to take the decision. - Good quality work. - Good communication during the entire upgrade process. - Builder went out of his way to answer our queries. What I didnt like : - Process was too fast and we had to take decision in very quick time. All the decisions we took fall in place for us so we were good else it would have been nightmare as we can not change any thing once contract is signed. - No formal process to track progress . we used to get updates on messages. it would hav ebeen great if i would have had some portal to check update.
Mckinney, on Jul 27, 2022
I received mis information while in the process of fixing my home. It took way longer than it needed to get my house to it original and its still not complete :-(.
Mckinney, TX, on Apr 09, 2022
My AC has been having problem since I moved in and they are still trying to figure out what’s wrong. It’s been 2 months and it’s still not fixed.
Mckinney, on Apr 13, 2022
warranty service is very responsive I'm very much satisfied with the service
Mckinney, on Sep 03, 2021
Like the available to contract the grand home employee.
Mckinney, on Dec 07, 2021
Warranty and customer service has been wonderful!! My service requests have always been answered almost immediately with a solution.
Mckinney, TX, on Apr 09, 2022
I did not like the fixtures used. Very cheap fixtures like tabs, lighting, ceiling fan, mirrors etc. very dissatisfied
Mckinney, on Aug 31, 2021
The material used was of good quality, the construction workmanship fell short sometimes. We appreciate [name removed]’s (Warrenty manager) commitment to fix any problems we had encountered last 11 months.
Mckinney, TX, on Apr 04, 2022
The way Grand Homes Corporate handled our close.
Mckinney, on Apr 23, 2021
Staff from the model homes to the warranty are all very knowledgeable and friendly- easy to work with.
Mckinney, on Jul 30, 2021
Everyone is very friendly and tries to help and correct any situation we have. We mostly have had small issues with sub contract trade issues that weren't double checked by [name removed] [name removed]. Example, missing paint on trim locations, caulk around the floors and around bathrooms is noticeably lacking in several areas, pantry doors have large gouge marks in the trim where they installed it. Mostly little items that weren't noticed on the walk through because we found so many other items to fix.
Mckinney, TX, on Apr 01, 2022
I like the floor plan and community we build our house. Overall Quality is good, but was expecting more. Building house with GrandHomes has educated me on what to expect and when. [name removed] did pretty good job and [name removed] is Amazing, she kept us well informed. Things I dislike - [name removed] did very poor job and misled builder with incomplete PSA, which I could not verified. We made biggest mistake in trusting her. Result of that, NO storage under window sitting, Master Bedroom Bath vanity raised instead of floating to match model. I was told my exterior to be white, and there are many more. We still are waiting on kitchen cabinet glass shelves, we’re told it was not in the PSA and also even lights are missing. I am not sure what difference this feedback is going to make.
Mckinney, on Mar 30, 2021
The quality of construction is not good at all. Had leaks, cracks, Wood Floor,Fence , electrical,Ugly Paint Pacthes issues all over the house, and the warranty Claims take forever. It does not make sense that only one warranty claim gets worked at a time. Commitment from the Builder are not yet fulfilled. There is a big list from the day of closing which gets pushed over and over. Builder's contact changed without any notice and all the commitments he gave are not being honored. [name removed] sure whom to trust anymore.
Mckinney, TX, on Mar 30, 2022
I wish the representative photos were more like the real home I got. The Red lines are hard to read for a 1st time home build purchase. No Model home was available for my plan. That is my only real dislike.
Mckinney, on Mar 17, 2021
The quality of the constructions is very poor, I notice the crack ranging from 5 inches to 20+ inches all over the house. All the door knobs are of poor quality and not fitted properly on the doors. I have at-least 4 door knobs that have become loose and fell down from the doors. External water sprinkler system has issues from Day1, I have been told it will be fixed and made me sign the house while closing with an exception and it still leaking after 10 months. Based on my experience [name removed] homes is the worst builder i have seen when it comes to building the house with quality and will never ever buy or recommend a house to anyone in-fact i already did that and will do. Hope this survey will not become like a routine survey instead gandhomes management will take some action so that it will be helpful for other buyers. Thanks
Mckinney, on Jun 26, 2021
Too many builders swtiching and cutting corners on our home.
Mckinney, TX, on Mar 14, 2022
I do like and I am so happy to purchase home from [name removed] [name removed]. Thanks [name removed]
Mckinney, on Feb 04, 2021
I disliked all of the mistakes that were made during the build. [name removed] has also told me that they would fix things and they haven’t. I still have water damage in my front room due to a leaky window from faulty installation. I have a tub that needs to be refinished after tile was dropped over and over from the 5 times they had to replace all of it. I have a fan that died while we we trying to change a lightbulb. The new refrigerator that came with the house has already had to be repaired due to to a leak and it was missing a shelf in the freezer that I had to replace. I am nervous about what is going to pop up after my 1 year warranty is up. I will never ever ever purchase a [name removed] [name removed] again. [name removed] I will continue to discourage anyone who is in the market to buy a new home from buying a [name removed] [name removed].
Mckinney, on May 28, 2021
[name removed] [name removed] is still making repairs to this home. I haven’t enjoyed the home because I live in a construction zone. I will never buy a home from you all ever again. I will never refer a friend.
Mckinney, TX, on Feb 15, 2022
The Sales [name removed] and Builder kept us updated all along. There were long delays which were beyond control which we understand
Mckinney, on Jan 09, 2021
I chose [name removed] homes because i grew up in a grand home and thought it was one of the best builders out there but after getting my home i have come to see that i may have been wrong. Dont get me wrong, i love the design and the home esthetics but when it comes to the quality as well as the customer service im a bit iffy regarding my experience. After several times of trying to get things looked at/fixed, i pretty much gave up because i would either not hear back or they would come start a job and never finish. I truly do not think it is right or fair to have such an experience but i guess we live and we learn. I wouldve loved to be able to say i would recommend [name removed] homes but i/we (as well as some of my neighbors that i have gotten to know over the past year) have had several issues from leaks without solutions, cracks in the home, unfinished items in the home, sprinklers not working until just a couple months ago, etc. Just one too many things for a new build.
Mckinney, TX, on Feb 05, 2022
I enjoyed the experience. I felt a bit rushed during the design center appointment. My sales agent [name removed] was great. The builder was professional and super helpful.
Mckinney, on Sep 22, 2020
So far I have not needed them but they did call me once and ask if they could assist with anything.
Mckinney, on Dec 06, 2020
Still have outstanding warranty items to be fixed. Now have 2nd leak in front of town home. When built quality control was obsolete- no flashing around windows and sprinkler system never set up in beginning -still dealing with system not working properly and have had dead trees and plants still waiting to be replaced. Crooked and uneven cabinets- can go on and on
Mckinney, TX, on Jan 22, 2022
I like the plan which is open and double staircase entrance .
Mckinney, on Aug 12, 2020
I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.
Mckinney, TX, on Jan 11, 2022
[name removed] Homes keep up to the expectations in delivering the house I highly recommend to any of my friends with the way you work
Mckinney, on Jan 23, 2020
Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.
Mckinney, on Jul 15, 2020
I like how they respond to our request I don’t like the length of time it takes to actually take care of the problem
Mckinney, TX, on Dec 10, 2021
From Contract until my house was framed ( prior to [name removed] taking over the build) the communication and service was horrible. Prior to [name removed] I had at least 6 builders managing the build of my house. when he came in July, the sheetrock wasn't up in spite of the house being framed in December of 2020. My house was partially framed for over 6 months and [name removed] was very condescending when I asked for an update on why my house was delayed versus another house near by. Also, I January I was told my sliding ( stacking ) doors were changing from aluminum to vinyl. However, I was not told they would go from 4 doors which is what I requested and is what is in the model to three doors, which is what is installed. when I asked about it prior to closing, I was told that is what I signed off on. Which is not true, because I was never informed I was not receiving what I requested and assumed I was paying for which is the stacking doors in the model in Prosper. [name removed], did what she could, but once she did the sale part, the build was out of her hands.
Mckinmney, on Oct 28, 2019
They fixed the items that were broken. There will be another inspection before my year is soup.
Mckinney, on Jul 08, 2020
After 5 mos we have a big punch list of warranty items that are mostly centered around lack of attention to detail and your trade guys not respecting the work of their counterparts. Dissapointing to spend this kind of money and have ceiling leaks that point back to water barrier being tampered with by others before brick was installed. That is but one example and anothert is our microwave is not level, but we ar etold this is cosmetic, therefore not a "warranty" item and we should have caught before closing, when you guys delayed our closing 3-4x and were 8 weeks behind...
Mckinney, TX, on Dec 10, 2021
A few things were missed and to late to change. No big deal though.
Mckinney, TX, on Oct 26, 2021
Overall quality of the home is good. - The time took to complete the construction was over 1 years. the delay was never a concern however the delays were not communicated properly. Three construction mangers changed however experience dealing with the 2nd one was unsatisfactory. - The closing was done on 27th Aug, however keys were not given to us until next business day (Monday). it should have been communicated well in advance if this will happen rather than informing after the final inspection signature.
Mckinney, on Aug 07, 2019
The actual builders were great and pleasant to work with. Sales, [name removed] Center, warrantee department and the closing department have all disappointed me.
Mckinney, TX, on Oct 16, 2021
Excessively delays in construction coupled with build errors because of frequent turnover in staff. Quality of some of the "upgrades" is below standard. (Microwave and fireplace)
Mckinney, on Mar 11, 2020
[name removed] has been exceptional in his approach and demeanor. He has been instrumental in fixing issues however large or small they were, very meticulously. There were nagging issues, but [name removed] made sure that these issues were minimized. His customer service orientation is impeccable. I would rate [name removed] a 11 on 10 for the manner in which he has been supportive. [name removed] [name removed] is extremely lucky to have a person like [name removed] who maintains a calm attitude despite issues and has worked collaboratively to address the same. Kudos, [name removed] !!
Mckinney, TX, on Aug 06, 2021
proposed completion date of my house was delayed by 4 months. With previous manager, many building process's have to be redone due to the mistakes they made. consequently many building materials were waisted. With new manager, namely, Philipé, construction started with structured and orderly manner to complete the building of my house within 3weeks. Follow up guarantee work has been quite satisfactory. All the personnel and workers have been courteous and concerned about my needs, except previous manager.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Mckinney, TX, on Jan 28, 2023
Our agent [name removed] was very informative, nice and supportive throughout the whole process. Our builder [name removed] went above and beyond to ensure everything was done right and to our satisfaction. He is very skilled at his trade and deeply cares about the houses and the people he builds them for. I will recommend grand home to friends and family and when I do refer them, I make sure that [name removed] be their builder. Only one thing that was very unfortunate and cause so my stress for us was design center with [name removed]. I would definitely tell people to avoid having her as their design consultant. [name removed] was intrusive, rude, condescending and arrogant. If given option at the design center, we likely would have spent a lot more money. [name removed] home could do 2 things to elevate their business. 1- Elevate [name removed] and [name removed] to position of higher position in the company where they could be responsible for training people. 2- fire [name removed]
Mckinney, TX, on Sep 26, 2022
Like: I loved the fact that it was grand homes. Loved the builder. Dislike: Perhaps not in control of grand homes but I could have used a loa lock up rate with the builder's preferred lender. My rates moved from low 3 to 5.5 on a fixed 30 year.
Mckinney, TX, on Sep 18, 2022
the finishing is so bad and there is no complain page where I can tell or show images. builder forced me to close the house and told me that corporate will take me to court if I don't close it. please send some whom i can show what they did in every single room there are issues. very bad finishing i didnt expect that from grand homes. looks like some unprofessional people worked and complete it without even care.
Mckinney, TX, on Sep 07, 2022
I really appreciated that Elwyn was always checking in and making sure the issues were being resolved within a timely manner. He always went above and beyond during our move in. Really appreciate his empathy and made us feel very confident in grand homes.
Mckinney, TX, on May 12, 2022
What I like : - Good recommendations by builder during the planning phase which helped us to take the decision. - Good quality work. - Good communication during the entire upgrade process. - Builder went out of his way to answer our queries. What I didnt like : - Process was too fast and we had to take decision in very quick time. All the decisions we took fall in place for us so we were good else it would have been nightmare as we can not change any thing once contract is signed. - No formal process to track progress . we used to get updates on messages. it would hav ebeen great if i would have had some portal to check update.
Mckinney, TX, on Apr 09, 2022
My AC has been having problem since I moved in and they are still trying to figure out what’s wrong. It’s been 2 months and it’s still not fixed.
Mckinney, TX, on Apr 09, 2022
I did not like the fixtures used. Very cheap fixtures like tabs, lighting, ceiling fan, mirrors etc. very dissatisfied
Mckinney, TX, on Apr 04, 2022
The way Grand Homes Corporate handled our close.
Mckinney, TX, on Apr 01, 2022
I like the floor plan and community we build our house. Overall Quality is good, but was expecting more. Building house with GrandHomes has educated me on what to expect and when. [name removed] did pretty good job and [name removed] is Amazing, she kept us well informed. Things I dislike - [name removed] did very poor job and misled builder with incomplete PSA, which I could not verified. We made biggest mistake in trusting her. Result of that, NO storage under window sitting, Master Bedroom Bath vanity raised instead of floating to match model. I was told my exterior to be white, and there are many more. We still are waiting on kitchen cabinet glass shelves, we’re told it was not in the PSA and also even lights are missing. I am not sure what difference this feedback is going to make.
Mckinney, TX, on Mar 30, 2022
I wish the representative photos were more like the real home I got. The Red lines are hard to read for a 1st time home build purchase. No Model home was available for my plan. That is my only real dislike.
Mckinney, TX, on Mar 14, 2022
I do like and I am so happy to purchase home from [name removed] [name removed]. Thanks [name removed]
Mckinney, TX, on Feb 15, 2022
The Sales [name removed] and Builder kept us updated all along. There were long delays which were beyond control which we understand
Mckinney, TX, on Feb 05, 2022
I enjoyed the experience. I felt a bit rushed during the design center appointment. My sales agent [name removed] was great. The builder was professional and super helpful.
Mckinney, TX, on Jan 22, 2022
I like the plan which is open and double staircase entrance .
Mckinney, TX, on Jan 11, 2022
[name removed] Homes keep up to the expectations in delivering the house I highly recommend to any of my friends with the way you work
Mckinney, TX, on Dec 10, 2021
From Contract until my house was framed ( prior to [name removed] taking over the build) the communication and service was horrible. Prior to [name removed] I had at least 6 builders managing the build of my house. when he came in July, the sheetrock wasn't up in spite of the house being framed in December of 2020. My house was partially framed for over 6 months and [name removed] was very condescending when I asked for an update on why my house was delayed versus another house near by. Also, I January I was told my sliding ( stacking ) doors were changing from aluminum to vinyl. However, I was not told they would go from 4 doors which is what I requested and is what is in the model to three doors, which is what is installed. when I asked about it prior to closing, I was told that is what I signed off on. Which is not true, because I was never informed I was not receiving what I requested and assumed I was paying for which is the stacking doors in the model in Prosper. [name removed], did what she could, but once she did the sale part, the build was out of her hands.
Mckinney, TX, on Dec 10, 2021
A few things were missed and to late to change. No big deal though.
Mckinney, TX, on Oct 26, 2021
Overall quality of the home is good. - The time took to complete the construction was over 1 years. the delay was never a concern however the delays were not communicated properly. Three construction mangers changed however experience dealing with the 2nd one was unsatisfactory. - The closing was done on 27th Aug, however keys were not given to us until next business day (Monday). it should have been communicated well in advance if this will happen rather than informing after the final inspection signature.
Mckinney, TX, on Oct 16, 2021
Excessively delays in construction coupled with build errors because of frequent turnover in staff. Quality of some of the "upgrades" is below standard. (Microwave and fireplace)
Mckinney, TX, on Aug 06, 2021
proposed completion date of my house was delayed by 4 months. With previous manager, many building process's have to be redone due to the mistakes they made. consequently many building materials were waisted. With new manager, namely, Philipé, construction started with structured and orderly manner to complete the building of my house within 3weeks. Follow up guarantee work has been quite satisfactory. All the personnel and workers have been courteous and concerned about my needs, except previous manager.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mckinney, on Feb 03, 2023
They went beyond to take care of dream house with grand homes!
Mckinney, on Jan 27, 2023
It's been very responsive and I've appreciated the timely involvement of [name removed]. I know that we will continue to rely on him and expect the quality he has delivered thus far going forward as well
Mckinney, on Jan 05, 2023
warranty service was good I have worked with [name removed], and he help me fix the water heater very quickly.
Mckinney, on Jul 27, 2022
I received mis information while in the process of fixing my home. It took way longer than it needed to get my house to it original and its still not complete :-(.
Mckinney, on Apr 13, 2022
warranty service is very responsive I'm very much satisfied with the service
Mckinney, on Dec 07, 2021
Warranty and customer service has been wonderful!! My service requests have always been answered almost immediately with a solution.
Mckinney, on Jul 30, 2021
Everyone is very friendly and tries to help and correct any situation we have. We mostly have had small issues with sub contract trade issues that weren't double checked by [name removed] [name removed]. Example, missing paint on trim locations, caulk around the floors and around bathrooms is noticeably lacking in several areas, pantry doors have large gouge marks in the trim where they installed it. Mostly little items that weren't noticed on the walk through because we found so many other items to fix.
Mckinney, on Jun 26, 2021
Too many builders swtiching and cutting corners on our home.
Mckinney, on May 28, 2021
[name removed] [name removed] is still making repairs to this home. I haven’t enjoyed the home because I live in a construction zone. I will never buy a home from you all ever again. I will never refer a friend.
Mckinney, on Sep 22, 2020
So far I have not needed them but they did call me once and ask if they could assist with anything.
Mckinney, on Aug 12, 2020
I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.
Mckinney, on Jul 15, 2020
I like how they respond to our request I don’t like the length of time it takes to actually take care of the problem
Mckinney, on Jul 08, 2020
After 5 mos we have a big punch list of warranty items that are mostly centered around lack of attention to detail and your trade guys not respecting the work of their counterparts. Dissapointing to spend this kind of money and have ceiling leaks that point back to water barrier being tampered with by others before brick was installed. That is but one example and anothert is our microwave is not level, but we ar etold this is cosmetic, therefore not a "warranty" item and we should have caught before closing, when you guys delayed our closing 3-4x and were 8 weeks behind...
Mckinney, on Mar 11, 2020
[name removed] has been exceptional in his approach and demeanor. He has been instrumental in fixing issues however large or small they were, very meticulously. There were nagging issues, but [name removed] made sure that these issues were minimized. His customer service orientation is impeccable. I would rate [name removed] a 11 on 10 for the manner in which he has been supportive. [name removed] [name removed] is extremely lucky to have a person like [name removed] who maintains a calm attitude despite issues and has worked collaboratively to address the same. Kudos, [name removed] !!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Mckinney, on May 01, 2023
[name removed] was great and quick and providing the right support and customer service.
Mckinney, on Feb 04, 2023
The manager, [name removed] did a goof job continuously.
Mckinney, on Jan 24, 2023
i see cracks on building on multiple walls. I will be reporting those but over all quality is good .
Mckinney, on Jan 14, 2023
[name removed] has been great in helping make things right after I had found some defects and other stuff that was not up to my expectations.
Mckinney, on Sep 03, 2021
Like the available to contract the grand home employee.
Mckinney, on Aug 31, 2021
The material used was of good quality, the construction workmanship fell short sometimes. We appreciate [name removed]’s (Warrenty manager) commitment to fix any problems we had encountered last 11 months.
Mckinney, on Apr 23, 2021
Staff from the model homes to the warranty are all very knowledgeable and friendly- easy to work with.
Mckinney, on Mar 30, 2021
The quality of construction is not good at all. Had leaks, cracks, Wood Floor,Fence , electrical,Ugly Paint Pacthes issues all over the house, and the warranty Claims take forever. It does not make sense that only one warranty claim gets worked at a time. Commitment from the Builder are not yet fulfilled. There is a big list from the day of closing which gets pushed over and over. Builder's contact changed without any notice and all the commitments he gave are not being honored. [name removed] sure whom to trust anymore.
Mckinney, on Mar 17, 2021
The quality of the constructions is very poor, I notice the crack ranging from 5 inches to 20+ inches all over the house. All the door knobs are of poor quality and not fitted properly on the doors. I have at-least 4 door knobs that have become loose and fell down from the doors. External water sprinkler system has issues from Day1, I have been told it will be fixed and made me sign the house while closing with an exception and it still leaking after 10 months. Based on my experience [name removed] homes is the worst builder i have seen when it comes to building the house with quality and will never ever buy or recommend a house to anyone in-fact i already did that and will do. Hope this survey will not become like a routine survey instead gandhomes management will take some action so that it will be helpful for other buyers. Thanks
Mckinney, on Feb 04, 2021
I disliked all of the mistakes that were made during the build. [name removed] has also told me that they would fix things and they haven’t. I still have water damage in my front room due to a leaky window from faulty installation. I have a tub that needs to be refinished after tile was dropped over and over from the 5 times they had to replace all of it. I have a fan that died while we we trying to change a lightbulb. The new refrigerator that came with the house has already had to be repaired due to to a leak and it was missing a shelf in the freezer that I had to replace. I am nervous about what is going to pop up after my 1 year warranty is up. I will never ever ever purchase a [name removed] [name removed] again. [name removed] I will continue to discourage anyone who is in the market to buy a new home from buying a [name removed] [name removed].
Mckinney, on Jan 09, 2021
I chose [name removed] homes because i grew up in a grand home and thought it was one of the best builders out there but after getting my home i have come to see that i may have been wrong. Dont get me wrong, i love the design and the home esthetics but when it comes to the quality as well as the customer service im a bit iffy regarding my experience. After several times of trying to get things looked at/fixed, i pretty much gave up because i would either not hear back or they would come start a job and never finish. I truly do not think it is right or fair to have such an experience but i guess we live and we learn. I wouldve loved to be able to say i would recommend [name removed] homes but i/we (as well as some of my neighbors that i have gotten to know over the past year) have had several issues from leaks without solutions, cracks in the home, unfinished items in the home, sprinklers not working until just a couple months ago, etc. Just one too many things for a new build.
Mckinney, on Dec 06, 2020
Still have outstanding warranty items to be fixed. Now have 2nd leak in front of town home. When built quality control was obsolete- no flashing around windows and sprinkler system never set up in beginning -still dealing with system not working properly and have had dead trees and plants still waiting to be replaced. Crooked and uneven cabinets- can go on and on
Mckinney, on Jan 23, 2020
Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.
Mckinmney, on Oct 28, 2019
They fixed the items that were broken. There will be another inspection before my year is soup.
Mckinney, on Aug 07, 2019
The actual builders were great and pleasant to work with. Sales, [name removed] Center, warrantee department and the closing department have all disappointed me.