Top Homebuilder Ratings & Reviews

Grand Homes

Lake Forest

71 Homeowner Reviews Completed Sep 2022 - Mar 2024

Overall Satisfaction

4.5
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.6

Construction Experience

4.8

Customer Care Experience

4.8

Home Readiness

4.7

Installation & Workmanship

4.5

Community Profile

North-East: Lake Forest homes

North-East: Lake Forest homes

In Lake Forest, you will experience the comfortable, yet thriving atmosphere of a family friendly master planned community with amenity center, gym, swimming pool, playground and fire pit. Surrounded by wooded hike and bike trails along Cotton Creek Park. The neighborhood is served by McKinney ISD where students will attend McGowen Elementary, Evans Middle and McKinney High School. Students are within walking distance to McGowen Elementary. Enjoy family time at a nearby park, or a shopping trip to Stonebriar Mall.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jul 09, 2023

The overall quality is very good. Especially the post warranty services! Fix everything right away!

5.0
Verified Homeowner
McKinney, TX, on Jan 19, 2024

1. I dislike about the design studio experience. The representative did not gave all the options to consider and rather showed us the basic options. 2. Grand Home Management didn't care to address their customers issues. For example: We have noticed that many of the wood planks used in the hall exhibit numerous dark black spots (multiple spots) and excessive number of hollow spaces around the planks and noticeable gaps between them. Not here and there but everywhere. However, the display picture and the sample wooden plank at the design centre does not show black spots, as a customer I expect the same. Even construction builder has agreed and told he would do the needful. 3. Closing Management were not considerate about the customer requests and were ready to take extreme decisions like cancelling the contract. Overall, i had go through numerous issues with the management.

4.4
Verified Homeowner
McKinney, on Feb 28, 2024

Build quality was not good initially and there were many issues. But warranty took care of of each and every issues and they are still helping me. They made sure quality and service is good and they promptly responded me to my every email and message and never left me with uncertainties. Great work and very happy with Grand Home services.

4.7
Verified Homeowner
Mckinney, on Jun 12, 2023

I am so very disappointed with the build quality.

3.1
Verified Homeowner
McKinney, TX, on Nov 08, 2023

I like that I was able to secure the home with a contract. I did not like that I was pressured and very stressed towards the closing due to our lender was experiencing a delay to clear us for closing. [name removed] kept calling and threatening to cancel our contract if we don’t hurry up the process. I and my family was put into a very stressful situation . Grand home agent was not very considerate.

4.9
Verified Homeowner
McKinney, on Feb 26, 2024

Prompt response when we for service

5.0
Verified Homeowner
Mckinney, on May 01, 2023

[name removed] was great and quick and providing the right support and customer service.

4.8
Verified Homeowner
McKinney, TX, on Oct 23, 2023

Everything went smooth and quick response

5.0
Verified Homeowner
McKinney, on Jan 04, 2024

Disliked - The plumber missed installing a water line for the kitchen island, the air circulation from the air conditioner is not optimal, and the driveway is narrow, with the next-door fence attached to our home. Liked - The floor plan is excellently designed, ensuring every square foot of the house is functional, and each part of the house receives ample natural light during the daytime.

4.3
Verified Homeowner
Mckinney, on Feb 04, 2023

The manager, [name removed] did a goof job continuously.

5.0
Verified Homeowner
McKinney, TX, on Oct 19, 2023

Everything was excellent especially communication

5.0
Verified Homeowner
McKinney, on Dec 28, 2023

They are very prompt in their response

4.5
Verified Homeowner
Mckinney, on Jan 24, 2023

i see cracks on building on multiple walls. I will be reporting those but over all quality is good .

4.9
Verified Homeowner
McKinney, on Jun 18, 2023

What we like the most about our home: Open windows and natural lighting! Open living room. What we dislike about our experience: Had a very bad experience with the water heater not functioning properly for over a month, and the team didn’t care enough to fix it on time or compensate for the inconvenience occurred. This sits as a sour memory of our moving into our new grand homes home. Lack of linen cabinets is a real issue / flaw in the design even. I have not been recommending Grand Homes to others due to lack of functionality (no linen closet / shelves / master closet bare, tiny master shower, lack of space in master closet) and bad customer service experience that I went through.

4.0
Verified Homeowner
McKinney, TX, on Oct 15, 2023

Everything was great, met all of my expectation

5.0
Verified Homeowner
Mckinney, on Jan 14, 2023

[name removed] has been great in helping make things right after I had found some defects and other stuff that was not up to my expectations.

4.7
Verified Homeowner
Mckinney, on Feb 03, 2023

They went beyond to take care of dream house with grand homes!

5.0
Verified Homeowner
McKinney, TX, on Oct 13, 2023

wish we had known what was a structure change and there was more options at design studio. we did like the build process and the construction manager was amazing and his boss felipe were both on our side the entire way

5.0
Verified Homeowner
Mckinney, on Dec 07, 2022

Getting home and not delaying further.

3.5
Verified Homeowner
Mckinney, on Jan 27, 2023

It's been very responsive and I've appreciated the timely involvement of [name removed]. I know that we will continue to rely on him and expect the quality he has delivered thus far going forward as well

5.0
Verified Homeowner
McKinney, TX, on Oct 11, 2023

I like the overall floor plan and the build quality of the house. There were definitely issues as expected (the workmanship wasn't great and there were a lot of simple mistakes) but [name removed] and [name removed] worked on their toes to get those issues fixed for us. They responded as soon as we addressed the issues and fixed the issues for us. We are very happy and satisfied with [name removed] and [name removed]. Grand Homes sales person [name removed] was informative and convincing. He gave us good details and helped us with the process. He is a great sales person to work with. Few major concerns regarding the quality of hardwares and appliances. 1. The quality of faucets are not good at all. The faucet in every bathroom leaked. 2. Multiple door knobs including the front and back entry doors came off which is a huge security concern. 3. The AC unit doesn't cool down the house. It wasn't the correct size for the house. The AC company said they will fix it but we are still waiting on them. I understand that Grand Homes tried to get the best quality material they can but things didn't work as expected. Other than these concerns, I am happy with the people I worked with. No problem is a big problem as long as there is a solution and grand homes is willing to work on solving it.

4.6
Verified Homeowner
Mckinney, on Dec 29, 2021

Liked design

4.9
Verified Homeowner
Mckinney, on Jan 05, 2023

warranty service was good I have worked with [name removed], and he help me fix the water heater very quickly.

5.0
Verified Homeowner
McKinney, TX, on Oct 11, 2023

Liked: seamless communication. Especially during the building to closing phase. [name removed] was great communicating updates. A few items were are yet to be taken care of after we move-in in a week. I know [name removed] and team will take care of them.

4.8
Verified Homeowner
Mckinney, on Sep 03, 2021

Like the available to contract the grand home employee.

4.3
Verified Homeowner
Mckinney, on Sep 23, 2022

It's great!

5.0
Verified Homeowner
McKinney, TX, on Sep 28, 2023

Design Center: [name removed] - went above and beyond to ensure I was satisfied and met within my budget Build: [name removed] - went above and beyond - the home is beautiful and exceeds the quality of the [name removed] [name removed] spec home - updates provided often - laundry room and master closet modifications, light placement, etc. exceeded expectations! Closing - Filipe & [name removed] & [name removed] were excellent, ensuring I was satisfied & offered some much needed assistance after closing

5.0
Verified Homeowner
Mckinney, on Aug 31, 2021

The material used was of good quality, the construction workmanship fell short sometimes. We appreciate [name removed]’s (Warrenty manager) commitment to fix any problems we had encountered last 11 months.

4.5
Verified Homeowner
Mckinney, on Jul 27, 2022

I received mis information while in the process of fixing my home. It took way longer than it needed to get my house to it original and its still not complete :-(.

2.0
Verified Homeowner
McKinney, TX, on Sep 28, 2023

[name removed] and [name removed] did great job from start to end

4.7
Verified Homeowner
Mckinney, on Apr 23, 2021

Staff from the model homes to the warranty are all very knowledgeable and friendly- easy to work with.

4.4
Verified Homeowner
Mckinney, on Apr 13, 2022

warranty service is very responsive I'm very much satisfied with the service

5.0
Verified Homeowner
McKinney, TX, on Sep 13, 2023

The Whole process was good , spl mention For [name removed] she was really patient hearing us out and giving us solutions. Thought for improvement: I would recommend the design center to be little more customer friendly and guide 1st time home owners with some ideas

4.5
Verified Homeowner
Mckinney, on Mar 30, 2021

The quality of construction is not good at all. Had leaks, cracks, Wood Floor,Fence , electrical,Ugly Paint Pacthes issues all over the house, and the warranty Claims take forever. It does not make sense that only one warranty claim gets worked at a time. Commitment from the Builder are not yet fulfilled. There is a big list from the day of closing which gets pushed over and over. Builder's contact changed without any notice and all the commitments he gave are not being honored. [name removed] sure whom to trust anymore.

1.8
Verified Homeowner
Mckinney, on Dec 07, 2021

Warranty and customer service has been wonderful!! My service requests have always been answered almost immediately with a solution.

4.7
Verified Homeowner
McKinney, TX, on Sep 12, 2023

There were some cleanliness issues at the beginning of our build process. The workers would leave their trash and food in our home resulting to flys and maggots, however, once we notified [name removed] and [name removed] they quickly addressed the issue by cleaning the home and notifying their team to clean after themselves. [name removed] and I communicated continuously through the build process, and all my questions and concerns were resolved quickly. Thanks to [name removed] and team we were able to close on our home without any delays! My wife and I love our Grand Home and will continue to recommend Grand Homes to all our friends and family.

5.0
Verified Homeowner
Mckinney, on Mar 17, 2021

The quality of the constructions is very poor, I notice the crack ranging from 5 inches to 20+ inches all over the house. All the door knobs are of poor quality and not fitted properly on the doors. I have at-least 4 door knobs that have become loose and fell down from the doors. External water sprinkler system has issues from Day1, I have been told it will be fixed and made me sign the house while closing with an exception and it still leaking after 10 months. Based on my experience [name removed] homes is the worst builder i have seen when it comes to building the house with quality and will never ever buy or recommend a house to anyone in-fact i already did that and will do. Hope this survey will not become like a routine survey instead gandhomes management will take some action so that it will be helpful for other buyers. Thanks

2.5
Verified Homeowner
Mckinney, on Oct 14, 2021

Lack of responsiveness

1.6
Verified Homeowner
McKinney, TX, on Sep 09, 2023

The overall transition process and clarity. During the build, there was a lack of communication during phases but the end product came out good. I would like to thank you, [name removed] and [name removed], who helped a lot to clarify all questions and make sure to address all requests or concerns. [name removed] helped to resolve issues.

4.4
Verified Homeowner
Mckinney, on Feb 04, 2021

I disliked all of the mistakes that were made during the build. [name removed] has also told me that they would fix things and they haven’t. I still have water damage in my front room due to a leaky window from faulty installation. I have a tub that needs to be refinished after tile was dropped over and over from the 5 times they had to replace all of it. I have a fan that died while we we trying to change a lightbulb. The new refrigerator that came with the house has already had to be repaired due to to a leak and it was missing a shelf in the freezer that I had to replace. I am nervous about what is going to pop up after my 1 year warranty is up. I will never ever ever purchase a [name removed] [name removed] again. [name removed] I will continue to discourage anyone who is in the market to buy a new home from buying a [name removed] [name removed].

3.0
Verified Homeowner
Mckinney, on Jul 30, 2021

Everyone is very friendly and tries to help and correct any situation we have. We mostly have had small issues with sub contract trade issues that weren't double checked by [name removed] [name removed]. Example, missing paint on trim locations, caulk around the floors and around bathrooms is noticeably lacking in several areas, pantry doors have large gouge marks in the trim where they installed it. Mostly little items that weren't noticed on the walk through because we found so many other items to fix.

5.0
Verified Homeowner
McKinney, TX, on Sep 05, 2023

Nothing, everything is perfect for me

5.0
Verified Homeowner
Mckinney, on Jan 09, 2021

I chose [name removed] homes because i grew up in a grand home and thought it was one of the best builders out there but after getting my home i have come to see that i may have been wrong. Dont get me wrong, i love the design and the home esthetics but when it comes to the quality as well as the customer service im a bit iffy regarding my experience. After several times of trying to get things looked at/fixed, i pretty much gave up because i would either not hear back or they would come start a job and never finish. I truly do not think it is right or fair to have such an experience but i guess we live and we learn. I wouldve loved to be able to say i would recommend [name removed] homes but i/we (as well as some of my neighbors that i have gotten to know over the past year) have had several issues from leaks without solutions, cracks in the home, unfinished items in the home, sprinklers not working until just a couple months ago, etc. Just one too many things for a new build.

3.6
Verified Homeowner
Mckinney, on Jul 13, 2021

Respond on time

5.0
Verified Homeowner
McKinney, TX, on Aug 31, 2023

[name removed] and [name removed] were awesome people to work with throughout the building process. We are blessed to have builders like Grand Homes

4.9
Verified Homeowner
Mckinney, on Dec 06, 2020

Still have outstanding warranty items to be fixed. Now have 2nd leak in front of town home. When built quality control was obsolete- no flashing around windows and sprinkler system never set up in beginning -still dealing with system not working properly and have had dead trees and plants still waiting to be replaced. Crooked and uneven cabinets- can go on and on

3.0
Verified Homeowner
Mckinney, on Jun 26, 2021

Too many builders swtiching and cutting corners on our home.

3.6
Verified Homeowner
Mckinney, TX, on Jan 28, 2023

Our agent [name removed] was very informative, nice and supportive throughout the whole process. Our builder [name removed] went above and beyond to ensure everything was done right and to our satisfaction. He is very skilled at his trade and deeply cares about the houses and the people he builds them for. I will recommend grand home to friends and family and when I do refer them, I make sure that [name removed] be their builder. Only one thing that was very unfortunate and cause so my stress for us was design center with [name removed]. I would definitely tell people to avoid having her as their design consultant. [name removed] was intrusive, rude, condescending and arrogant. If given option at the design center, we likely would have spent a lot more money. [name removed] home could do 2 things to elevate their business. 1- Elevate [name removed] and [name removed] to position of higher position in the company where they could be responsible for training people. 2- fire [name removed]

3.9
Verified Homeowner
Mckinney, on Jun 15, 2020

Love the style.

4.6
Verified Homeowner
Mckinney, on May 28, 2021

[name removed] [name removed] is still making repairs to this home. I haven’t enjoyed the home because I live in a construction zone. I will never buy a home from you all ever again. I will never refer a friend.

3.0
Verified Homeowner
Mckinney, TX, on Sep 26, 2022

Like: I loved the fact that it was grand homes. Loved the builder. Dislike: Perhaps not in control of grand homes but I could have used a loa lock up rate with the builder's preferred lender. My rates moved from low 3 to 5.5 on a fixed 30 year.

4.2
Verified Homeowner
Mckinney, on Jan 23, 2020

Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.

3.9
Verified Homeowner
Mckinney, on Feb 26, 2021

Warranty service rep [name removed] been helpful

4.5
Verified Homeowner
Mckinney, TX, on Sep 18, 2022

the finishing is so bad and there is no complain page where I can tell or show images. builder forced me to close the house and told me that corporate will take me to court if I don't close it. please send some whom i can show what they did in every single room there are issues. very bad finishing i didnt expect that from grand homes. looks like some unprofessional people worked and complete it without even care.

3.8
Verified Homeowner
Mckinmney, on Oct 28, 2019

They fixed the items that were broken. There will be another inspection before my year is soup.

3.8
Verified Homeowner
Mckinney, on Sep 22, 2020

So far I have not needed them but they did call me once and ask if they could assist with anything.

5.0
Verified Homeowner
Mckinney, TX, on Sep 07, 2022

I really appreciated that Elwyn was always checking in and making sure the issues were being resolved within a timely manner. He always went above and beyond during our move in. Really appreciate his empathy and made us feel very confident in grand homes.

4.2
Verified Homeowner
Mckinney, on Oct 03, 2019

quick response, gentle service.

5.0
Verified Homeowner
Mckinney, on Aug 12, 2020

I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.

1.0
Verified Homeowner
Mckinney, TX, on May 12, 2022

What I like : - Good recommendations by builder during the planning phase which helped us to take the decision. - Good quality work. - Good communication during the entire upgrade process. - Builder went out of his way to answer our queries. What I didnt like : - Process was too fast and we had to take decision in very quick time. All the decisions we took fall in place for us so we were good else it would have been nightmare as we can not change any thing once contract is signed. - No formal process to track progress . we used to get updates on messages. it would hav ebeen great if i would have had some portal to check update.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jan 19, 2024

1. I dislike about the design studio experience. The representative did not gave all the options to consider and rather showed us the basic options. 2. Grand Home Management didn't care to address their customers issues. For example: We have noticed that many of the wood planks used in the hall exhibit numerous dark black spots (multiple spots) and excessive number of hollow spaces around the planks and noticeable gaps between them. Not here and there but everywhere. However, the display picture and the sample wooden plank at the design centre does not show black spots, as a customer I expect the same. Even construction builder has agreed and told he would do the needful. 3. Closing Management were not considerate about the customer requests and were ready to take extreme decisions like cancelling the contract. Overall, i had go through numerous issues with the management.

4.4
Verified Homeowner
McKinney, TX, on Nov 08, 2023

I like that I was able to secure the home with a contract. I did not like that I was pressured and very stressed towards the closing due to our lender was experiencing a delay to clear us for closing. [name removed] kept calling and threatening to cancel our contract if we don’t hurry up the process. I and my family was put into a very stressful situation . Grand home agent was not very considerate.

4.9
Verified Homeowner
McKinney, TX, on Oct 23, 2023

Everything went smooth and quick response

5.0
Verified Homeowner
McKinney, TX, on Oct 19, 2023

Everything was excellent especially communication

5.0
Verified Homeowner
McKinney, TX, on Oct 15, 2023

Everything was great, met all of my expectation

5.0
Verified Homeowner
McKinney, TX, on Oct 13, 2023

wish we had known what was a structure change and there was more options at design studio. we did like the build process and the construction manager was amazing and his boss felipe were both on our side the entire way

5.0
Verified Homeowner
McKinney, TX, on Oct 11, 2023

I like the overall floor plan and the build quality of the house. There were definitely issues as expected (the workmanship wasn't great and there were a lot of simple mistakes) but [name removed] and [name removed] worked on their toes to get those issues fixed for us. They responded as soon as we addressed the issues and fixed the issues for us. We are very happy and satisfied with [name removed] and [name removed]. Grand Homes sales person [name removed] was informative and convincing. He gave us good details and helped us with the process. He is a great sales person to work with. Few major concerns regarding the quality of hardwares and appliances. 1. The quality of faucets are not good at all. The faucet in every bathroom leaked. 2. Multiple door knobs including the front and back entry doors came off which is a huge security concern. 3. The AC unit doesn't cool down the house. It wasn't the correct size for the house. The AC company said they will fix it but we are still waiting on them. I understand that Grand Homes tried to get the best quality material they can but things didn't work as expected. Other than these concerns, I am happy with the people I worked with. No problem is a big problem as long as there is a solution and grand homes is willing to work on solving it.

4.6
Verified Homeowner
McKinney, TX, on Oct 11, 2023

Liked: seamless communication. Especially during the building to closing phase. [name removed] was great communicating updates. A few items were are yet to be taken care of after we move-in in a week. I know [name removed] and team will take care of them.

4.8
Verified Homeowner
McKinney, TX, on Sep 28, 2023

Design Center: [name removed] - went above and beyond to ensure I was satisfied and met within my budget Build: [name removed] - went above and beyond - the home is beautiful and exceeds the quality of the [name removed] [name removed] spec home - updates provided often - laundry room and master closet modifications, light placement, etc. exceeded expectations! Closing - Filipe & [name removed] & [name removed] were excellent, ensuring I was satisfied & offered some much needed assistance after closing

5.0
Verified Homeowner
McKinney, TX, on Sep 28, 2023

[name removed] and [name removed] did great job from start to end

4.7
Verified Homeowner
McKinney, TX, on Sep 13, 2023

The Whole process was good , spl mention For [name removed] she was really patient hearing us out and giving us solutions. Thought for improvement: I would recommend the design center to be little more customer friendly and guide 1st time home owners with some ideas

4.5
Verified Homeowner
McKinney, TX, on Sep 12, 2023

There were some cleanliness issues at the beginning of our build process. The workers would leave their trash and food in our home resulting to flys and maggots, however, once we notified [name removed] and [name removed] they quickly addressed the issue by cleaning the home and notifying their team to clean after themselves. [name removed] and I communicated continuously through the build process, and all my questions and concerns were resolved quickly. Thanks to [name removed] and team we were able to close on our home without any delays! My wife and I love our Grand Home and will continue to recommend Grand Homes to all our friends and family.

5.0
Verified Homeowner
McKinney, TX, on Sep 09, 2023

The overall transition process and clarity. During the build, there was a lack of communication during phases but the end product came out good. I would like to thank you, [name removed] and [name removed], who helped a lot to clarify all questions and make sure to address all requests or concerns. [name removed] helped to resolve issues.

4.4
Verified Homeowner
McKinney, TX, on Sep 05, 2023

Nothing, everything is perfect for me

5.0
Verified Homeowner
McKinney, TX, on Aug 31, 2023

[name removed] and [name removed] were awesome people to work with throughout the building process. We are blessed to have builders like Grand Homes

4.9
Verified Homeowner
Mckinney, TX, on Jan 28, 2023

Our agent [name removed] was very informative, nice and supportive throughout the whole process. Our builder [name removed] went above and beyond to ensure everything was done right and to our satisfaction. He is very skilled at his trade and deeply cares about the houses and the people he builds them for. I will recommend grand home to friends and family and when I do refer them, I make sure that [name removed] be their builder. Only one thing that was very unfortunate and cause so my stress for us was design center with [name removed]. I would definitely tell people to avoid having her as their design consultant. [name removed] was intrusive, rude, condescending and arrogant. If given option at the design center, we likely would have spent a lot more money. [name removed] home could do 2 things to elevate their business. 1- Elevate [name removed] and [name removed] to position of higher position in the company where they could be responsible for training people. 2- fire [name removed]

3.9
Verified Homeowner
Mckinney, TX, on Sep 26, 2022

Like: I loved the fact that it was grand homes. Loved the builder. Dislike: Perhaps not in control of grand homes but I could have used a loa lock up rate with the builder's preferred lender. My rates moved from low 3 to 5.5 on a fixed 30 year.

4.2
Verified Homeowner
Mckinney, TX, on Sep 18, 2022

the finishing is so bad and there is no complain page where I can tell or show images. builder forced me to close the house and told me that corporate will take me to court if I don't close it. please send some whom i can show what they did in every single room there are issues. very bad finishing i didnt expect that from grand homes. looks like some unprofessional people worked and complete it without even care.

3.8
Verified Homeowner
Mckinney, TX, on Sep 07, 2022

I really appreciated that Elwyn was always checking in and making sure the issues were being resolved within a timely manner. He always went above and beyond during our move in. Really appreciate his empathy and made us feel very confident in grand homes.

4.2
Verified Homeowner
Mckinney, TX, on May 12, 2022

What I like : - Good recommendations by builder during the planning phase which helped us to take the decision. - Good quality work. - Good communication during the entire upgrade process. - Builder went out of his way to answer our queries. What I didnt like : - Process was too fast and we had to take decision in very quick time. All the decisions we took fall in place for us so we were good else it would have been nightmare as we can not change any thing once contract is signed. - No formal process to track progress . we used to get updates on messages. it would hav ebeen great if i would have had some portal to check update.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

McKinney, on Feb 28, 2024

Build quality was not good initially and there were many issues. But warranty took care of of each and every issues and they are still helping me. They made sure quality and service is good and they promptly responded me to my every email and message and never left me with uncertainties. Great work and very happy with Grand Home services.

4.7
Verified Homeowner
McKinney, on Feb 26, 2024

Prompt response when we for service

5.0
Verified Homeowner
McKinney, on Jan 04, 2024

Disliked - The plumber missed installing a water line for the kitchen island, the air circulation from the air conditioner is not optimal, and the driveway is narrow, with the next-door fence attached to our home. Liked - The floor plan is excellently designed, ensuring every square foot of the house is functional, and each part of the house receives ample natural light during the daytime.

4.3
Verified Homeowner
McKinney, on Dec 28, 2023

They are very prompt in their response

4.5
Verified Homeowner
McKinney, on Jun 18, 2023

What we like the most about our home: Open windows and natural lighting! Open living room. What we dislike about our experience: Had a very bad experience with the water heater not functioning properly for over a month, and the team didn’t care enough to fix it on time or compensate for the inconvenience occurred. This sits as a sour memory of our moving into our new grand homes home. Lack of linen cabinets is a real issue / flaw in the design even. I have not been recommending Grand Homes to others due to lack of functionality (no linen closet / shelves / master closet bare, tiny master shower, lack of space in master closet) and bad customer service experience that I went through.

4.0
Verified Homeowner
Mckinney, on Feb 03, 2023

They went beyond to take care of dream house with grand homes!

5.0
Verified Homeowner
Mckinney, on Jan 27, 2023

It's been very responsive and I've appreciated the timely involvement of [name removed]. I know that we will continue to rely on him and expect the quality he has delivered thus far going forward as well

5.0
Verified Homeowner
Mckinney, on Jan 05, 2023

warranty service was good I have worked with [name removed], and he help me fix the water heater very quickly.

5.0
Verified Homeowner
Mckinney, on Sep 23, 2022

It's great!

5.0
Verified Homeowner
Mckinney, on Jul 27, 2022

I received mis information while in the process of fixing my home. It took way longer than it needed to get my house to it original and its still not complete :-(.

2.0
Verified Homeowner
Mckinney, on Apr 13, 2022

warranty service is very responsive I'm very much satisfied with the service

5.0
Verified Homeowner
Mckinney, on Dec 07, 2021

Warranty and customer service has been wonderful!! My service requests have always been answered almost immediately with a solution.

4.7
Verified Homeowner
Mckinney, on Oct 14, 2021

Lack of responsiveness

1.6
Verified Homeowner
Mckinney, on Jul 30, 2021

Everyone is very friendly and tries to help and correct any situation we have. We mostly have had small issues with sub contract trade issues that weren't double checked by [name removed] [name removed]. Example, missing paint on trim locations, caulk around the floors and around bathrooms is noticeably lacking in several areas, pantry doors have large gouge marks in the trim where they installed it. Mostly little items that weren't noticed on the walk through because we found so many other items to fix.

5.0
Verified Homeowner
Mckinney, on Jul 13, 2021

Respond on time

5.0
Verified Homeowner
Mckinney, on Jun 26, 2021

Too many builders swtiching and cutting corners on our home.

3.6
Verified Homeowner
Mckinney, on May 28, 2021

[name removed] [name removed] is still making repairs to this home. I haven’t enjoyed the home because I live in a construction zone. I will never buy a home from you all ever again. I will never refer a friend.

3.0
Verified Homeowner
Mckinney, on Feb 26, 2021

Warranty service rep [name removed] been helpful

4.5
Verified Homeowner
Mckinney, on Sep 22, 2020

So far I have not needed them but they did call me once and ask if they could assist with anything.

5.0
Verified Homeowner
Mckinney, on Aug 12, 2020

I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.

1.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jul 09, 2023

The overall quality is very good. Especially the post warranty services! Fix everything right away!

5.0
Verified Homeowner
Mckinney, on Jun 12, 2023

I am so very disappointed with the build quality.

3.1
Verified Homeowner
Mckinney, on May 01, 2023

[name removed] was great and quick and providing the right support and customer service.

4.8
Verified Homeowner
Mckinney, on Feb 04, 2023

The manager, [name removed] did a goof job continuously.

5.0
Verified Homeowner
Mckinney, on Jan 24, 2023

i see cracks on building on multiple walls. I will be reporting those but over all quality is good .

4.9
Verified Homeowner
Mckinney, on Jan 14, 2023

[name removed] has been great in helping make things right after I had found some defects and other stuff that was not up to my expectations.

4.7
Verified Homeowner
Mckinney, on Dec 07, 2022

Getting home and not delaying further.

3.5
Verified Homeowner
Mckinney, on Dec 29, 2021

Liked design

4.9
Verified Homeowner
Mckinney, on Sep 03, 2021

Like the available to contract the grand home employee.

4.3
Verified Homeowner
Mckinney, on Aug 31, 2021

The material used was of good quality, the construction workmanship fell short sometimes. We appreciate [name removed]’s (Warrenty manager) commitment to fix any problems we had encountered last 11 months.

4.5
Verified Homeowner
Mckinney, on Apr 23, 2021

Staff from the model homes to the warranty are all very knowledgeable and friendly- easy to work with.

4.4
Verified Homeowner
Mckinney, on Mar 30, 2021

The quality of construction is not good at all. Had leaks, cracks, Wood Floor,Fence , electrical,Ugly Paint Pacthes issues all over the house, and the warranty Claims take forever. It does not make sense that only one warranty claim gets worked at a time. Commitment from the Builder are not yet fulfilled. There is a big list from the day of closing which gets pushed over and over. Builder's contact changed without any notice and all the commitments he gave are not being honored. [name removed] sure whom to trust anymore.

1.8
Verified Homeowner
Mckinney, on Mar 17, 2021

The quality of the constructions is very poor, I notice the crack ranging from 5 inches to 20+ inches all over the house. All the door knobs are of poor quality and not fitted properly on the doors. I have at-least 4 door knobs that have become loose and fell down from the doors. External water sprinkler system has issues from Day1, I have been told it will be fixed and made me sign the house while closing with an exception and it still leaking after 10 months. Based on my experience [name removed] homes is the worst builder i have seen when it comes to building the house with quality and will never ever buy or recommend a house to anyone in-fact i already did that and will do. Hope this survey will not become like a routine survey instead gandhomes management will take some action so that it will be helpful for other buyers. Thanks

2.5
Verified Homeowner
Mckinney, on Feb 04, 2021

I disliked all of the mistakes that were made during the build. [name removed] has also told me that they would fix things and they haven’t. I still have water damage in my front room due to a leaky window from faulty installation. I have a tub that needs to be refinished after tile was dropped over and over from the 5 times they had to replace all of it. I have a fan that died while we we trying to change a lightbulb. The new refrigerator that came with the house has already had to be repaired due to to a leak and it was missing a shelf in the freezer that I had to replace. I am nervous about what is going to pop up after my 1 year warranty is up. I will never ever ever purchase a [name removed] [name removed] again. [name removed] I will continue to discourage anyone who is in the market to buy a new home from buying a [name removed] [name removed].

3.0
Verified Homeowner
Mckinney, on Jan 09, 2021

I chose [name removed] homes because i grew up in a grand home and thought it was one of the best builders out there but after getting my home i have come to see that i may have been wrong. Dont get me wrong, i love the design and the home esthetics but when it comes to the quality as well as the customer service im a bit iffy regarding my experience. After several times of trying to get things looked at/fixed, i pretty much gave up because i would either not hear back or they would come start a job and never finish. I truly do not think it is right or fair to have such an experience but i guess we live and we learn. I wouldve loved to be able to say i would recommend [name removed] homes but i/we (as well as some of my neighbors that i have gotten to know over the past year) have had several issues from leaks without solutions, cracks in the home, unfinished items in the home, sprinklers not working until just a couple months ago, etc. Just one too many things for a new build.

3.6
Verified Homeowner
Mckinney, on Dec 06, 2020

Still have outstanding warranty items to be fixed. Now have 2nd leak in front of town home. When built quality control was obsolete- no flashing around windows and sprinkler system never set up in beginning -still dealing with system not working properly and have had dead trees and plants still waiting to be replaced. Crooked and uneven cabinets- can go on and on

3.0
Verified Homeowner
Mckinney, on Jun 15, 2020

Love the style.

4.6
Verified Homeowner
Mckinney, on Jan 23, 2020

Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.

3.9
Verified Homeowner
Mckinmney, on Oct 28, 2019

They fixed the items that were broken. There will be another inspection before my year is soup.

3.8
Verified Homeowner
Mckinney, on Oct 03, 2019

quick response, gentle service.

5.0
Verified Homeowner