Overall Satisfaction
Community Profile
In Lake Forest, you will experience the comfortable, yet thriving atmosphere of a family friendly master planned community with amenity center, gym, swimming pool, playground and fire pit. Surrounded by wooded hike and bike trails along Cotton Creek Park. The neighborhood is served by McKinney ISD where students will attend McGowen Elementary, Evans Middle and McKinney High School. Students are within walking distance to McGowen Elementary. Enjoy family time at a nearby park, or a shopping trip to Stonebriar Mall.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
McKinney, Tx, on Feb 09, 2025
After closing was completed, there was no form of communication from Grand Homes. No messages / calls were made to communicate picking up of house keys or post box keys.
McKinney, on May 01, 2025
Since the day we stepped into Grandhome office until today we have been extremely happy and satisfied with everyone at Grand Home. They are a great team
McKinney, on May 09, 2025
EVERYTHING WAS SMOOTH AND EASY GOING AND FASTER BUT NEEDED JUST COUPLE OF HOURS MORE IN DESIGN CENTER WITH PATIENCE WITHOUT PUSHING RUSHING FOR TIME . ON SIGNING CONTRACT BUYER SHOULD BE AWARE OF THE PROCESS WHAT TO BE DONE DURING THAT . I DIDN'T KNOW AND NEVER GOT A CHANCE AGAIN TO MODIFY ANTHING THAT WAS MY BAD EXPERIENCE IN BEGINING . BEFORE START CONSTUCTION AND SIGNING CONTRACT THERE WAS A MONTH OR SO SHOULD BE ONE FINALE MEETING NEEDED FOR ANY CHANGES . ON ANY CHANGES OR CUSTOM MAKING ANY DRAWBACKS TO BE DISCUSSED AND TO BE EXPLAINED TO BUYER, ANY TROUBLE ON ANY CHANGES HE I S NOT AWARE OF IT , BCOZ IT IS HIS ONLY ONE DREAM HOME COULD BE IT IS NOT HIS ROUTINE WORK , BUYER IS NOT AWARE OF IT SO IT SHOULD BE HIGHLIGHTED AND FOCUSED. THANKS FOR GIVING US A CHANCE TO DESCRIBE IT BY THIS....
McKinney, Tx, on Dec 19, 2024
No complaints. Everything with grand homes is good and the team is also very good. [name removed] and [name removed] are amazing. [name removed] is very friendly and attain to every issue reported and does the job perfectly well!!
McKinney, on May 01, 2025
My experience with Grand Homes has been great. The quality of the home is excellent and any questions i have are addressed
McKinney, Tx, on Dec 04, 2024
[name removed] has gone above and beyond with any hiccups that have come up, especially after move in. He has been an easy call whether it’s a minor question or major problem, always willing to help!
McKinney, on Feb 04, 2025
[name removed] is great and does an excellent job making sure any issues that arise are well taken care of
McKinney, Tx, on Sep 21, 2024
We liked how attentive the builder (elwyn womble) was. He was able to address any issues we had very quickly and to an excellent level of quality.
McKinney, on Jan 27, 2025
Our warranty guy (I think his name is [name removed] but not entirely sure) is super responsive and easy to work with. He responded to our request very promptly and all of our concerns were addressed almost next day or within 48 hours. I am really impressed with the experience
McKinney, Tx, on Aug 22, 2024
It’s been a really smooth and pleasant experience for on the very beginning till the end. [name removed], our general contractor, has been polite, responsive, and takes strong ownership in the building of the home and listening to what we want. I am extremely happy of how everything turn out and really appreciate [name removed] being in this process with us in turning our dream come true. I would definitely recommend grand home to my friends and family.
McKinney, on Jan 08, 2025
Staff members of GrandHomes' Customer Services (warranty) are excellent to work with. We wish we had enough time to revise our choices of the various options when working with the Saleperson before making the deal final. Future home owners should have been given the option to amend their choices (of course with a fair additional cost) instead of the rigid sales procedure that we experienced - we're unable to make an ammendment of the plan the next day.
McKinney, Tx, on Jul 30, 2024
The sales person and the builder were very helpful, the building materials were of high quality.
McKinney, on Jan 08, 2025
grand homes has exceeded expectations! i’m very happy.
McKinney, on Mar 05, 2025
Very good customer service. If we have a problem with our home, warranty department takes care of it asap.
McKinney, Tx, on Jun 19, 2024
Providing more time to make a decision at design center would help first time home buyers.
McKinney, on Dec 10, 2024
The warranty team has done phenomenal work to fix all the issues i've raised ever since I've moved in the house. I want to thank them especially [name removed] who is always super friendly, takes time to understand the issue and follows up timely. He has resolved all the defects I've raised so far and gives me full confidence in the warranty team. Thank you Grandhome,Team we love our new nest!
McKinney, on Dec 29, 2024
We enjoyed the process with our construction manager. We did not enjoy the process with the design studio as we found them not very helpful. Limited selection in the studio which need to be upgraded. Overall, quality of home is not up to standard given the price of the product. Cracks in the cabinet grout already showing and cracks in the shower grouts. Still significant water accumulation on the side of the house .
McKinney, on Dec 19, 2024
[name removed] (Warranty support) - Truly appreciate your efforts in getting things right
McKinney, Tx, on May 24, 2024
The great builder [name removed]. I like his comitment and help
McKinney, on Jul 21, 2024
We really like our warrant representative the most as [name removed] has been very good.
McKinney, on Oct 31, 2024
Construction Builder, Sales and Management does not help or provide suggestion in purchase process
McKinney, Tx, on May 08, 2024
I liked how the entire process was extremely fast, efficient, and easy. Everyone was very kind and respectful and nice to work with!
McKinney, on Jun 30, 2024
[name removed] and [name removed] are both amazing. Home is not perfect but, these guys bridge the gap. I wound give a 10 out of 10 to the level of service they deliver and elevate the customer experience even more.
McKinney, on Aug 30, 2024
[name removed] has been amazing to work with! He is a solid representative of Grand Homes.
McKinney, Tx, on May 01, 2024
The professionalism from the builder, timely updates, listen to customer feedback and take action, very cooperative with the customer.
McKinney, on May 23, 2024
I had a good experience to learn about Warranty service walk through.
McKinney, on Jul 22, 2024
Everything was good. They made sure everything was good and issues I had were resolved right away
McKinney, on Feb 28, 2024
Build quality was not good initially and there were many issues. But warranty took care of of each and every issues and they are still helping me. They made sure quality and service is good and they promptly responded me to my every email and message and never left me with uncertainties. Great work and very happy with Grand Home services.
Mckinney, Tx, on Apr 24, 2024
We've been to several builders and communities, and [name removed] zeroed in on what we were looking for and convinced us we wanted to build the house we were interested in. He helped us select the best lot available and gave us the benefits of building in Lake [name removed] and living in the [name removed] area. He answered all our questions better than anyone else and pointed out things he learned that we were interested in. He is very personable. We appreciated Grand's crediting us the title insurance coverage at closing. It amounted to approximately $5,600, which provided some of the needed financial relief. The builders went above and beyond to improve the experience. Dislike: Because we were under the impression the house would be completed and closed by May, we planned logistically and financially to close in May. We were notified in late November that Grand wanted to close in December, which was very stressful. We are in Kansas. When we signed the contract, I put in notice to terminate my apartment lease in May. [name removed] was not ready to sell her house. Grand pushed to close in January but allowed it to close in February, which is better than December. This is now April; we paid cash for the house but still have not moved in because we aren't ready based on our initial planning for the end of May. Dislike: Covering title insurance helped, but we are still losing money paying expenses for the Grand home in [name removed], my apartment, and [name removed]'s house in Wichita. So we are paying triple the expenses from March to June. Dislike: The design center process created issues. There was confusion about the master bath shower and the junior master vanity. There is too much pressure to finish design center selections in half a day.
McKinney, on Jul 09, 2024
[name removed] and [name removed] have both been very easy to work with. They have been helpful and quickly respond to all my concerns throughout the entire year.
McKinney, on Jun 12, 2024
Warranty person was too helpful and provided quick response
Mckinney, on Jul 09, 2023
The overall quality is very good. Especially the post warranty services! Fix everything right away!
McKinney, on Jan 04, 2024
Disliked - The plumber missed installing a water line for the kitchen island, the air circulation from the air conditioner is not optimal, and the driveway is narrow, with the next-door fence attached to our home. Liked - The floor plan is excellently designed, ensuring every square foot of the house is functional, and each part of the house receives ample natural light during the daytime.
McKinney, Tx, on Apr 17, 2024
I like the sales person , [name removed]. He was very informative all the time. Design Center appointment was a disaster. The designer who helped us didn't have a clue about what she was doing. She was always asking other designer what to do, made mistakes at our choices. The best part of our purchase experience was our builder, [name removed]. He knows his job very well. He was very informative all the time. Whenever we needed him, he was there. Besides, he is very fast. I couldn't believe that he builded our house in less than 2 months. Whoever I tell this, no one believes me. But that's the truth.
McKinney, TX, on Mar 14, 2024
The best part of the process was our builder [name removed] who kept us very informed and was very accessible. The design studio made some mistakes and [name removed] was key to helping us resolve our issues. Would work with him anywhere.
Mckinney, on May 01, 2023
[name removed] was great and quick and providing the right support and customer service.
McKinney, on Jun 18, 2023
What we like the most about our home: Open windows and natural lighting! Open living room. What we dislike about our experience: Had a very bad experience with the water heater not functioning properly for over a month, and the team didn’t care enough to fix it on time or compensate for the inconvenience occurred. This sits as a sour memory of our moving into our new grand homes home. Lack of linen cabinets is a real issue / flaw in the design even. I have not been recommending Grand Homes to others due to lack of functionality (no linen closet / shelves / master closet bare, tiny master shower, lack of space in master closet) and bad customer service experience that I went through.
McKinney, TX, on Jan 19, 2024
1. I dislike about the design studio experience. The representative did not gave all the options to consider and rather showed us the basic options. 2. Grand Home Management didn't care to address their customers issues. For example: We have noticed that many of the wood planks used in the hall exhibit numerous dark black spots (multiple spots) and excessive number of hollow spaces around the planks and noticeable gaps between them. Not here and there but everywhere. However, the display picture and the sample wooden plank at the design centre does not show black spots, as a customer I expect the same. Even construction builder has agreed and told he would do the needful. 3. Closing Management were not considerate about the customer requests and were ready to take extreme decisions like cancelling the contract. Overall, i had go through numerous issues with the management.
Mckinney, on Feb 03, 2023
They went beyond to take care of dream house with grand homes!
Mckinney, on Feb 04, 2023
The manager, [name removed] did a goof job continuously.
McKinney, TX, on Nov 08, 2023
I like that I was able to secure the home with a contract. I did not like that I was pressured and very stressed towards the closing due to our lender was experiencing a delay to clear us for closing. [name removed] kept calling and threatening to cancel our contract if we don’t hurry up the process. I and my family was put into a very stressful situation . Grand home agent was not very considerate.
Mckinney, on Jan 24, 2023
i see cracks on building on multiple walls. I will be reporting those but over all quality is good .
Mckinney, on Jan 27, 2023
It's been very responsive and I've appreciated the timely involvement of [name removed]. I know that we will continue to rely on him and expect the quality he has delivered thus far going forward as well
Mckinney, on Jan 05, 2023
warranty service was good I have worked with [name removed], and he help me fix the water heater very quickly.
Mckinney, on Jan 14, 2023
[name removed] has been great in helping make things right after I had found some defects and other stuff that was not up to my expectations.
McKinney, TX, on Oct 19, 2023
Everything was excellent especially communication
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, Tx, on Feb 09, 2025
After closing was completed, there was no form of communication from Grand Homes. No messages / calls were made to communicate picking up of house keys or post box keys.
McKinney, Tx, on Dec 19, 2024
No complaints. Everything with grand homes is good and the team is also very good. [name removed] and [name removed] are amazing. [name removed] is very friendly and attain to every issue reported and does the job perfectly well!!
McKinney, Tx, on Dec 04, 2024
[name removed] has gone above and beyond with any hiccups that have come up, especially after move in. He has been an easy call whether it’s a minor question or major problem, always willing to help!
McKinney, Tx, on Sep 21, 2024
We liked how attentive the builder (elwyn womble) was. He was able to address any issues we had very quickly and to an excellent level of quality.
McKinney, Tx, on Aug 22, 2024
It’s been a really smooth and pleasant experience for on the very beginning till the end. [name removed], our general contractor, has been polite, responsive, and takes strong ownership in the building of the home and listening to what we want. I am extremely happy of how everything turn out and really appreciate [name removed] being in this process with us in turning our dream come true. I would definitely recommend grand home to my friends and family.
McKinney, Tx, on Jul 30, 2024
The sales person and the builder were very helpful, the building materials were of high quality.
McKinney, Tx, on Jun 19, 2024
Providing more time to make a decision at design center would help first time home buyers.
McKinney, Tx, on May 24, 2024
The great builder [name removed]. I like his comitment and help
McKinney, Tx, on May 08, 2024
I liked how the entire process was extremely fast, efficient, and easy. Everyone was very kind and respectful and nice to work with!
McKinney, Tx, on May 01, 2024
The professionalism from the builder, timely updates, listen to customer feedback and take action, very cooperative with the customer.
Mckinney, Tx, on Apr 24, 2024
We've been to several builders and communities, and [name removed] zeroed in on what we were looking for and convinced us we wanted to build the house we were interested in. He helped us select the best lot available and gave us the benefits of building in Lake [name removed] and living in the [name removed] area. He answered all our questions better than anyone else and pointed out things he learned that we were interested in. He is very personable. We appreciated Grand's crediting us the title insurance coverage at closing. It amounted to approximately $5,600, which provided some of the needed financial relief. The builders went above and beyond to improve the experience. Dislike: Because we were under the impression the house would be completed and closed by May, we planned logistically and financially to close in May. We were notified in late November that Grand wanted to close in December, which was very stressful. We are in Kansas. When we signed the contract, I put in notice to terminate my apartment lease in May. [name removed] was not ready to sell her house. Grand pushed to close in January but allowed it to close in February, which is better than December. This is now April; we paid cash for the house but still have not moved in because we aren't ready based on our initial planning for the end of May. Dislike: Covering title insurance helped, but we are still losing money paying expenses for the Grand home in [name removed], my apartment, and [name removed]'s house in Wichita. So we are paying triple the expenses from March to June. Dislike: The design center process created issues. There was confusion about the master bath shower and the junior master vanity. There is too much pressure to finish design center selections in half a day.
McKinney, Tx, on Apr 17, 2024
I like the sales person , [name removed]. He was very informative all the time. Design Center appointment was a disaster. The designer who helped us didn't have a clue about what she was doing. She was always asking other designer what to do, made mistakes at our choices. The best part of our purchase experience was our builder, [name removed]. He knows his job very well. He was very informative all the time. Whenever we needed him, he was there. Besides, he is very fast. I couldn't believe that he builded our house in less than 2 months. Whoever I tell this, no one believes me. But that's the truth.
McKinney, TX, on Mar 14, 2024
The best part of the process was our builder [name removed] who kept us very informed and was very accessible. The design studio made some mistakes and [name removed] was key to helping us resolve our issues. Would work with him anywhere.
McKinney, TX, on Jan 19, 2024
1. I dislike about the design studio experience. The representative did not gave all the options to consider and rather showed us the basic options. 2. Grand Home Management didn't care to address their customers issues. For example: We have noticed that many of the wood planks used in the hall exhibit numerous dark black spots (multiple spots) and excessive number of hollow spaces around the planks and noticeable gaps between them. Not here and there but everywhere. However, the display picture and the sample wooden plank at the design centre does not show black spots, as a customer I expect the same. Even construction builder has agreed and told he would do the needful. 3. Closing Management were not considerate about the customer requests and were ready to take extreme decisions like cancelling the contract. Overall, i had go through numerous issues with the management.
McKinney, TX, on Nov 08, 2023
I like that I was able to secure the home with a contract. I did not like that I was pressured and very stressed towards the closing due to our lender was experiencing a delay to clear us for closing. [name removed] kept calling and threatening to cancel our contract if we don’t hurry up the process. I and my family was put into a very stressful situation . Grand home agent was not very considerate.
McKinney, TX, on Oct 19, 2023
Everything was excellent especially communication
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, on May 01, 2025
Since the day we stepped into Grandhome office until today we have been extremely happy and satisfied with everyone at Grand Home. They are a great team
McKinney, on Feb 04, 2025
[name removed] is great and does an excellent job making sure any issues that arise are well taken care of
McKinney, on Jan 27, 2025
Our warranty guy (I think his name is [name removed] but not entirely sure) is super responsive and easy to work with. He responded to our request very promptly and all of our concerns were addressed almost next day or within 48 hours. I am really impressed with the experience
McKinney, on Jan 08, 2025
Staff members of GrandHomes' Customer Services (warranty) are excellent to work with. We wish we had enough time to revise our choices of the various options when working with the Saleperson before making the deal final. Future home owners should have been given the option to amend their choices (of course with a fair additional cost) instead of the rigid sales procedure that we experienced - we're unable to make an ammendment of the plan the next day.
McKinney, on Jan 08, 2025
grand homes has exceeded expectations! i’m very happy.
McKinney, on Dec 10, 2024
The warranty team has done phenomenal work to fix all the issues i've raised ever since I've moved in the house. I want to thank them especially [name removed] who is always super friendly, takes time to understand the issue and follows up timely. He has resolved all the defects I've raised so far and gives me full confidence in the warranty team. Thank you Grandhome,Team we love our new nest!
McKinney, on Jul 21, 2024
We really like our warrant representative the most as [name removed] has been very good.
McKinney, on Jun 30, 2024
[name removed] and [name removed] are both amazing. Home is not perfect but, these guys bridge the gap. I wound give a 10 out of 10 to the level of service they deliver and elevate the customer experience even more.
McKinney, on May 23, 2024
I had a good experience to learn about Warranty service walk through.
McKinney, on Feb 28, 2024
Build quality was not good initially and there were many issues. But warranty took care of of each and every issues and they are still helping me. They made sure quality and service is good and they promptly responded me to my every email and message and never left me with uncertainties. Great work and very happy with Grand Home services.
McKinney, on Jan 04, 2024
Disliked - The plumber missed installing a water line for the kitchen island, the air circulation from the air conditioner is not optimal, and the driveway is narrow, with the next-door fence attached to our home. Liked - The floor plan is excellently designed, ensuring every square foot of the house is functional, and each part of the house receives ample natural light during the daytime.
McKinney, on Jun 18, 2023
What we like the most about our home: Open windows and natural lighting! Open living room. What we dislike about our experience: Had a very bad experience with the water heater not functioning properly for over a month, and the team didn’t care enough to fix it on time or compensate for the inconvenience occurred. This sits as a sour memory of our moving into our new grand homes home. Lack of linen cabinets is a real issue / flaw in the design even. I have not been recommending Grand Homes to others due to lack of functionality (no linen closet / shelves / master closet bare, tiny master shower, lack of space in master closet) and bad customer service experience that I went through.
Mckinney, on Feb 03, 2023
They went beyond to take care of dream house with grand homes!
Mckinney, on Jan 27, 2023
It's been very responsive and I've appreciated the timely involvement of [name removed]. I know that we will continue to rely on him and expect the quality he has delivered thus far going forward as well
Mckinney, on Jan 05, 2023
warranty service was good I have worked with [name removed], and he help me fix the water heater very quickly.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
McKinney, on May 09, 2025
EVERYTHING WAS SMOOTH AND EASY GOING AND FASTER BUT NEEDED JUST COUPLE OF HOURS MORE IN DESIGN CENTER WITH PATIENCE WITHOUT PUSHING RUSHING FOR TIME . ON SIGNING CONTRACT BUYER SHOULD BE AWARE OF THE PROCESS WHAT TO BE DONE DURING THAT . I DIDN'T KNOW AND NEVER GOT A CHANCE AGAIN TO MODIFY ANTHING THAT WAS MY BAD EXPERIENCE IN BEGINING . BEFORE START CONSTUCTION AND SIGNING CONTRACT THERE WAS A MONTH OR SO SHOULD BE ONE FINALE MEETING NEEDED FOR ANY CHANGES . ON ANY CHANGES OR CUSTOM MAKING ANY DRAWBACKS TO BE DISCUSSED AND TO BE EXPLAINED TO BUYER, ANY TROUBLE ON ANY CHANGES HE I S NOT AWARE OF IT , BCOZ IT IS HIS ONLY ONE DREAM HOME COULD BE IT IS NOT HIS ROUTINE WORK , BUYER IS NOT AWARE OF IT SO IT SHOULD BE HIGHLIGHTED AND FOCUSED. THANKS FOR GIVING US A CHANCE TO DESCRIBE IT BY THIS....
McKinney, on May 01, 2025
My experience with Grand Homes has been great. The quality of the home is excellent and any questions i have are addressed
McKinney, on Mar 05, 2025
Very good customer service. If we have a problem with our home, warranty department takes care of it asap.
McKinney, on Dec 29, 2024
We enjoyed the process with our construction manager. We did not enjoy the process with the design studio as we found them not very helpful. Limited selection in the studio which need to be upgraded. Overall, quality of home is not up to standard given the price of the product. Cracks in the cabinet grout already showing and cracks in the shower grouts. Still significant water accumulation on the side of the house .
McKinney, on Dec 19, 2024
[name removed] (Warranty support) - Truly appreciate your efforts in getting things right
McKinney, on Oct 31, 2024
Construction Builder, Sales and Management does not help or provide suggestion in purchase process
McKinney, on Aug 30, 2024
[name removed] has been amazing to work with! He is a solid representative of Grand Homes.
McKinney, on Jul 22, 2024
Everything was good. They made sure everything was good and issues I had were resolved right away
McKinney, on Jul 09, 2024
[name removed] and [name removed] have both been very easy to work with. They have been helpful and quickly respond to all my concerns throughout the entire year.
McKinney, on Jun 12, 2024
Warranty person was too helpful and provided quick response
Mckinney, on Jul 09, 2023
The overall quality is very good. Especially the post warranty services! Fix everything right away!
Mckinney, on May 01, 2023
[name removed] was great and quick and providing the right support and customer service.
Mckinney, on Feb 04, 2023
The manager, [name removed] did a goof job continuously.
Mckinney, on Jan 24, 2023
i see cracks on building on multiple walls. I will be reporting those but over all quality is good .
Mckinney, on Jan 14, 2023
[name removed] has been great in helping make things right after I had found some defects and other stuff that was not up to my expectations.