Top Homebuilder Ratings & Reviews

Grand Homes

Lake Forest

75 Homeowner Reviews Completed Mar 2021 - Sep 2022

Overall Satisfaction

4.2
Customers' overall satisfaction
4.2
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.6

Construction Experience

4.5

Customer Care Experience

4.7

Home Readiness

4.4

Installation & Workmanship

4.5

Community Profile

North-East: Lake Forest homes

North-East: Lake Forest homes

In Lake Forest, you will experience the comfortable, yet thriving atmosphere of a family friendly master planned community with amenity center, gym, swimming pool, playground and fire pit. Surrounded by wooded hike and bike trails along Cotton Creek Park. The neighborhood is served by McKinney ISD where students will attend McGowen Elementary, Evans Middle and McKinney High School. Students are within walking distance to McGowen Elementary. Enjoy family time at a nearby park, or a shopping trip to Stonebriar Mall.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Dec 29, 2021

Liked design

4.9
Verified Homeowner
Mckinney, on Sep 23, 2022

It's great!

5.0
Verified Homeowner
Mckinney, TX, on Sep 26, 2022

Like: I loved the fact that it was grand homes. Loved the builder. Dislike: Perhaps not in control of grand homes but I could have used a loa lock up rate with the builder's preferred lender. My rates moved from low 3 to 5.5 on a fixed 30 year.

4.2
Verified Homeowner
Mckinney, on Sep 03, 2021

Like the available to contract the grand home employee.

4.3
Verified Homeowner
Mckinney, on Jul 27, 2022

I received mis information while in the process of fixing my home. It took way longer than it needed to get my house to it original and its still not complete :-(.

2.0
Verified Homeowner
Mckinney, TX, on Sep 18, 2022

the finishing is so bad and there is no complain page where I can tell or show images. builder forced me to close the house and told me that corporate will take me to court if I don't close it. please send some whom i can show what they did in every single room there are issues. very bad finishing i didnt expect that from grand homes. looks like some unprofessional people worked and complete it without even care.

3.8
Verified Homeowner
Mckinney, on Aug 31, 2021

The material used was of good quality, the construction workmanship fell short sometimes. We appreciate [name removed]’s (Warrenty manager) commitment to fix any problems we had encountered last 11 months.

4.5
Verified Homeowner
Mckinney, on Apr 13, 2022

warranty service is very responsive I'm very much satisfied with the service

5.0
Verified Homeowner
Mckinney, TX, on Sep 07, 2022

I really appreciated that [name removed] was always checking in and making sure the issues were being resolved within a timely manner. He always went above and beyond during our move in. Really appreciate his empathy and made us feel very confident in grand homes.

4.2
Verified Homeowner
Mckinney, on Apr 23, 2021

Staff from the model homes to the warranty are all very knowledgeable and friendly- easy to work with.

4.4
Verified Homeowner
Mckinney, on Dec 07, 2021

Warranty and customer service has been wonderful!! My service requests have always been answered almost immediately with a solution.

4.7
Verified Homeowner
Mckinney, TX, on May 12, 2022

What I like : - Good recommendations by builder during the planning phase which helped us to take the decision. - Good quality work. - Good communication during the entire upgrade process. - Builder went out of his way to answer our queries. What I didnt like : - Process was too fast and we had to take decision in very quick time. All the decisions we took fall in place for us so we were good else it would have been nightmare as we can not change any thing once contract is signed. - No formal process to track progress . we used to get updates on messages. it would hav ebeen great if i would have had some portal to check update.

5.0
Verified Homeowner
Mckinney, on Mar 30, 2021

The quality of construction is not good at all. Had leaks, cracks, Wood Floor,Fence , electrical,Ugly Paint Pacthes issues all over the house, and the warranty Claims take forever. It does not make sense that only one warranty claim gets worked at a time. Commitment from the Builder are not yet fulfilled. There is a big list from the day of closing which gets pushed over and over. Builder's contact changed without any notice and all the commitments he gave are not being honored. [name removed] sure whom to trust anymore.

1.8
Verified Homeowner
Mckinney, on Oct 14, 2021

Lack of responsiveness

1.6
Verified Homeowner
Mckinney, TX, on Apr 09, 2022

My AC has been having problem since I moved in and they are still trying to figure out what’s wrong. It’s been 2 months and it’s still not fixed.

4.9
Verified Homeowner
Mckinney, on Mar 17, 2021

The quality of the constructions is very poor, I notice the crack ranging from 5 inches to 20+ inches all over the house. All the door knobs are of poor quality and not fitted properly on the doors. I have at-least 4 door knobs that have become loose and fell down from the doors. External water sprinkler system has issues from Day1, I have been told it will be fixed and made me sign the house while closing with an exception and it still leaking after 10 months. Based on my experience [name removed] homes is the worst builder i have seen when it comes to building the house with quality and will never ever buy or recommend a house to anyone in-fact i already did that and will do. Hope this survey will not become like a routine survey instead gandhomes management will take some action so that it will be helpful for other buyers. Thanks

2.5
Verified Homeowner
Mckinney, on Jul 30, 2021

Everyone is very friendly and tries to help and correct any situation we have. We mostly have had small issues with sub contract trade issues that weren't double checked by [name removed] [name removed]. Example, missing paint on trim locations, caulk around the floors and around bathrooms is noticeably lacking in several areas, pantry doors have large gouge marks in the trim where they installed it. Mostly little items that weren't noticed on the walk through because we found so many other items to fix.

5.0
Verified Homeowner
Mckinney, TX, on Apr 09, 2022

I did not like the fixtures used. Very cheap fixtures like tabs, lighting, ceiling fan, mirrors etc. very dissatisfied

4.2
Verified Homeowner
Mckinney, on Feb 04, 2021

I disliked all of the mistakes that were made during the build. [name removed] has also told me that they would fix things and they haven’t. I still have water damage in my front room due to a leaky window from faulty installation. I have a tub that needs to be refinished after tile was dropped over and over from the 5 times they had to replace all of it. I have a fan that died while we we trying to change a lightbulb. The new refrigerator that came with the house has already had to be repaired due to to a leak and it was missing a shelf in the freezer that I had to replace. I am nervous about what is going to pop up after my 1 year warranty is up. I will never ever ever purchase a [name removed] [name removed] again. [name removed] I will continue to discourage anyone who is in the market to buy a new home from buying a [name removed] [name removed].

3.0
Verified Homeowner
Mckinney, on Jul 13, 2021

Respond on time

5.0
Verified Homeowner
Mckinney, TX, on Apr 04, 2022

The way Grand Homes Corporate handled our close.

4.5
Verified Homeowner
Mckinney, on Jan 09, 2021

I chose [name removed] homes because i grew up in a grand home and thought it was one of the best builders out there but after getting my home i have come to see that i may have been wrong. Dont get me wrong, i love the design and the home esthetics but when it comes to the quality as well as the customer service im a bit iffy regarding my experience. After several times of trying to get things looked at/fixed, i pretty much gave up because i would either not hear back or they would come start a job and never finish. I truly do not think it is right or fair to have such an experience but i guess we live and we learn. I wouldve loved to be able to say i would recommend [name removed] homes but i/we (as well as some of my neighbors that i have gotten to know over the past year) have had several issues from leaks without solutions, cracks in the home, unfinished items in the home, sprinklers not working until just a couple months ago, etc. Just one too many things for a new build.

3.6
Verified Homeowner
Mckinney, on Jun 26, 2021

Too many builders swtiching and cutting corners on our home.

3.6
Verified Homeowner
Mckinney, TX, on Apr 01, 2022

I like the floor plan and community we build our house. Overall Quality is good, but was expecting more. Building house with GrandHomes has educated me on what to expect and when. [name removed] did pretty good job and [name removed] is Amazing, she kept us well informed. Things I dislike - [name removed] did very poor job and misled builder with incomplete PSA, which I could not verified. We made biggest mistake in trusting her. Result of that, NO storage under window sitting, Master Bedroom Bath vanity raised instead of floating to match model. I was told my exterior to be white, and there are many more. We still are waiting on kitchen cabinet glass shelves, we’re told it was not in the PSA and also even lights are missing. I am not sure what difference this feedback is going to make.

4.0
Verified Homeowner
Mckinney, on Dec 06, 2020

Still have outstanding warranty items to be fixed. Now have 2nd leak in front of town home. When built quality control was obsolete- no flashing around windows and sprinkler system never set up in beginning -still dealing with system not working properly and have had dead trees and plants still waiting to be replaced. Crooked and uneven cabinets- can go on and on

3.0
Verified Homeowner
Mckinney, on May 28, 2021

[name removed] [name removed] is still making repairs to this home. I haven’t enjoyed the home because I live in a construction zone. I will never buy a home from you all ever again. I will never refer a friend.

3.0
Verified Homeowner
Mckinney, TX, on Mar 30, 2022

I wish the representative photos were more like the real home I got. The Red lines are hard to read for a 1st time home build purchase. No Model home was available for my plan. That is my only real dislike.

5.0
Verified Homeowner
Mckinney, on Jun 15, 2020

Love the style.

4.6
Verified Homeowner
Mckinney, on Feb 26, 2021

Warranty service rep [name removed] been helpful

4.5
Verified Homeowner
Mckinney, TX, on Mar 14, 2022

I do like and I am so happy to purchase home from [name removed] [name removed]. Thanks [name removed]

5.0
Verified Homeowner
Mckinney, on Jan 23, 2020

Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.

3.9
Verified Homeowner
Mckinney, on Sep 22, 2020

So far I have not needed them but they did call me once and ask if they could assist with anything.

5.0
Verified Homeowner
Mckinney, TX, on Feb 15, 2022

The Sales [name removed] and Builder kept us updated all along. There were long delays which were beyond control which we understand

4.9
Verified Homeowner
Mckinmney, on Oct 28, 2019

They fixed the items that were broken. There will be another inspection before my year is soup.

3.8
Verified Homeowner
Mckinney, on Aug 12, 2020

I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.

1.0
Verified Homeowner
Mckinney, TX, on Feb 05, 2022

I enjoyed the experience. I felt a bit rushed during the design center appointment. My sales agent [name removed] was great. The builder was professional and super helpful.

5.0
Verified Homeowner
Mckinney, on Oct 03, 2019

quick response, gentle service.

5.0
Verified Homeowner
Mckinney, on Jul 15, 2020

I like how they respond to our request I don’t like the length of time it takes to actually take care of the problem

4.4
Verified Homeowner
Mckinney, TX, on Jan 22, 2022

I like the plan which is open and double staircase entrance .

4.7
Verified Homeowner
Mckinney, on Aug 07, 2019

The actual builders were great and pleasant to work with. Sales, [name removed] Center, warrantee department and the closing department have all disappointed me.

3.6
Verified Homeowner
Mckinney, on Jul 08, 2020

After 5 mos we have a big punch list of warranty items that are mostly centered around lack of attention to detail and your trade guys not respecting the work of their counterparts. Dissapointing to spend this kind of money and have ceiling leaks that point back to water barrier being tampered with by others before brick was installed. That is but one example and anothert is our microwave is not level, but we ar etold this is cosmetic, therefore not a "warranty" item and we should have caught before closing, when you guys delayed our closing 3-4x and were 8 weeks behind...

3.7
Verified Homeowner
Mckinney, TX, on Jan 11, 2022

[name removed] Homes keep up to the expectations in delivering the house I highly recommend to any of my friends with the way you work

4.9
Verified Homeowner
Mckinney, on Jun 25, 2019

Very easy to work with.

4.7
Verified Homeowner
Mckinney, on Jul 02, 2020

Friendly and very helpful people

5.0
Verified Homeowner
Mckinney, TX, on Dec 10, 2021

From Contract until my house was framed ( prior to [name removed] taking over the build) the communication and service was horrible. Prior to [name removed] I had at least 6 builders managing the build of my house. when he came in July, the sheetrock wasn't up in spite of the house being framed in December of 2020. My house was partially framed for over 6 months and [name removed] was very condescending when I asked for an update on why my house was delayed versus another house near by. Also, I January I was told my sliding ( stacking ) doors were changing from aluminum to vinyl. However, I was not told they would go from 4 doors which is what I requested and is what is in the model to three doors, which is what is installed. when I asked about it prior to closing, I was told that is what I signed off on. Which is not true, because I was never informed I was not receiving what I requested and assumed I was paying for which is the stacking doors in the model in Prosper. [name removed], did what she could, but once she did the sale part, the build was out of her hands.

4.6
Verified Homeowner
Mckinney, on Jun 16, 2020

At this time we haven’t had any issues.

5.0
Verified Homeowner
Mckinney, TX, on Dec 10, 2021

A few things were missed and to late to change. No big deal though.

4.9
Verified Homeowner
Mckinney, on Mar 11, 2020

[name removed] has been exceptional in his approach and demeanor. He has been instrumental in fixing issues however large or small they were, very meticulously. There were nagging issues, but [name removed] made sure that these issues were minimized. His customer service orientation is impeccable. I would rate [name removed] a 11 on 10 for the manner in which he has been supportive. [name removed] [name removed] is extremely lucky to have a person like [name removed] who maintains a calm attitude despite issues and has worked collaboratively to address the same. Kudos, [name removed] !!

5.0
Verified Homeowner
Mckinney, TX, on Oct 26, 2021

Overall quality of the home is good. - The time took to complete the construction was over 1 years. the delay was never a concern however the delays were not communicated properly. Three construction mangers changed however experience dealing with the 2nd one was unsatisfactory. - The closing was done on 27th Aug, however keys were not given to us until next business day (Monday). it should have been communicated well in advance if this will happen rather than informing after the final inspection signature.

4.3
Verified Homeowner
Mckinney, on Mar 05, 2020

Everyone we dealt with has been very helpful and taken care of our requests in a timely fashion.

5.0
Verified Homeowner
Mckinney, TX, on Oct 16, 2021

Excessively delays in construction coupled with build errors because of frequent turnover in staff. Quality of some of the "upgrades" is below standard. (Microwave and fireplace)

3.7
Verified Homeowner
Mckinney, on Feb 05, 2020

Quick response

5.0
Verified Homeowner
Mckinney, TX, on Aug 06, 2021

proposed completion date of my house was delayed by 4 months. With previous manager, many building process's have to be redone due to the mistakes they made. consequently many building materials were waisted. With new manager, namely, Philipé, construction started with structured and orderly manner to complete the building of my house within 3weeks. Follow up guarantee work has been quite satisfactory. All the personnel and workers have been courteous and concerned about my needs, except previous manager.

5.0
Verified Homeowner
Mckinney, on Feb 02, 2020

Speedy and kind

5.0
Verified Homeowner
Mckinney, TX, on Jun 27, 2021

Lack of communication, lack of knowledge of builders, horrible construction, horrible paint quality, overall the worst experience. Lack of respect from Production Manager. Will not ever recommend [name removed] [name removed].

2.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Sep 26, 2022

Like: I loved the fact that it was grand homes. Loved the builder. Dislike: Perhaps not in control of grand homes but I could have used a loa lock up rate with the builder's preferred lender. My rates moved from low 3 to 5.5 on a fixed 30 year.

4.2
Verified Homeowner
Mckinney, TX, on Sep 18, 2022

the finishing is so bad and there is no complain page where I can tell or show images. builder forced me to close the house and told me that corporate will take me to court if I don't close it. please send some whom i can show what they did in every single room there are issues. very bad finishing i didnt expect that from grand homes. looks like some unprofessional people worked and complete it without even care.

3.8
Verified Homeowner
Mckinney, TX, on Sep 07, 2022

I really appreciated that [name removed] was always checking in and making sure the issues were being resolved within a timely manner. He always went above and beyond during our move in. Really appreciate his empathy and made us feel very confident in grand homes.

4.2
Verified Homeowner
Mckinney, TX, on May 12, 2022

What I like : - Good recommendations by builder during the planning phase which helped us to take the decision. - Good quality work. - Good communication during the entire upgrade process. - Builder went out of his way to answer our queries. What I didnt like : - Process was too fast and we had to take decision in very quick time. All the decisions we took fall in place for us so we were good else it would have been nightmare as we can not change any thing once contract is signed. - No formal process to track progress . we used to get updates on messages. it would hav ebeen great if i would have had some portal to check update.

5.0
Verified Homeowner
Mckinney, TX, on Apr 09, 2022

My AC has been having problem since I moved in and they are still trying to figure out what’s wrong. It’s been 2 months and it’s still not fixed.

4.9
Verified Homeowner
Mckinney, TX, on Apr 09, 2022

I did not like the fixtures used. Very cheap fixtures like tabs, lighting, ceiling fan, mirrors etc. very dissatisfied

4.2
Verified Homeowner
Mckinney, TX, on Apr 04, 2022

The way Grand Homes Corporate handled our close.

4.5
Verified Homeowner
Mckinney, TX, on Apr 01, 2022

I like the floor plan and community we build our house. Overall Quality is good, but was expecting more. Building house with GrandHomes has educated me on what to expect and when. [name removed] did pretty good job and [name removed] is Amazing, she kept us well informed. Things I dislike - [name removed] did very poor job and misled builder with incomplete PSA, which I could not verified. We made biggest mistake in trusting her. Result of that, NO storage under window sitting, Master Bedroom Bath vanity raised instead of floating to match model. I was told my exterior to be white, and there are many more. We still are waiting on kitchen cabinet glass shelves, we’re told it was not in the PSA and also even lights are missing. I am not sure what difference this feedback is going to make.

4.0
Verified Homeowner
Mckinney, TX, on Mar 30, 2022

I wish the representative photos were more like the real home I got. The Red lines are hard to read for a 1st time home build purchase. No Model home was available for my plan. That is my only real dislike.

5.0
Verified Homeowner
Mckinney, TX, on Mar 14, 2022

I do like and I am so happy to purchase home from [name removed] [name removed]. Thanks [name removed]

5.0
Verified Homeowner
Mckinney, TX, on Feb 15, 2022

The Sales [name removed] and Builder kept us updated all along. There were long delays which were beyond control which we understand

4.9
Verified Homeowner
Mckinney, TX, on Feb 05, 2022

I enjoyed the experience. I felt a bit rushed during the design center appointment. My sales agent [name removed] was great. The builder was professional and super helpful.

5.0
Verified Homeowner
Mckinney, TX, on Jan 22, 2022

I like the plan which is open and double staircase entrance .

4.7
Verified Homeowner
Mckinney, TX, on Jan 11, 2022

[name removed] Homes keep up to the expectations in delivering the house I highly recommend to any of my friends with the way you work

4.9
Verified Homeowner
Mckinney, TX, on Dec 10, 2021

From Contract until my house was framed ( prior to [name removed] taking over the build) the communication and service was horrible. Prior to [name removed] I had at least 6 builders managing the build of my house. when he came in July, the sheetrock wasn't up in spite of the house being framed in December of 2020. My house was partially framed for over 6 months and [name removed] was very condescending when I asked for an update on why my house was delayed versus another house near by. Also, I January I was told my sliding ( stacking ) doors were changing from aluminum to vinyl. However, I was not told they would go from 4 doors which is what I requested and is what is in the model to three doors, which is what is installed. when I asked about it prior to closing, I was told that is what I signed off on. Which is not true, because I was never informed I was not receiving what I requested and assumed I was paying for which is the stacking doors in the model in Prosper. [name removed], did what she could, but once she did the sale part, the build was out of her hands.

4.6
Verified Homeowner
Mckinney, TX, on Dec 10, 2021

A few things were missed and to late to change. No big deal though.

4.9
Verified Homeowner
Mckinney, TX, on Oct 26, 2021

Overall quality of the home is good. - The time took to complete the construction was over 1 years. the delay was never a concern however the delays were not communicated properly. Three construction mangers changed however experience dealing with the 2nd one was unsatisfactory. - The closing was done on 27th Aug, however keys were not given to us until next business day (Monday). it should have been communicated well in advance if this will happen rather than informing after the final inspection signature.

4.3
Verified Homeowner
Mckinney, TX, on Oct 16, 2021

Excessively delays in construction coupled with build errors because of frequent turnover in staff. Quality of some of the "upgrades" is below standard. (Microwave and fireplace)

3.7
Verified Homeowner
Mckinney, TX, on Aug 06, 2021

proposed completion date of my house was delayed by 4 months. With previous manager, many building process's have to be redone due to the mistakes they made. consequently many building materials were waisted. With new manager, namely, Philipé, construction started with structured and orderly manner to complete the building of my house within 3weeks. Follow up guarantee work has been quite satisfactory. All the personnel and workers have been courteous and concerned about my needs, except previous manager.

5.0
Verified Homeowner
Mckinney, TX, on Jun 27, 2021

Lack of communication, lack of knowledge of builders, horrible construction, horrible paint quality, overall the worst experience. Lack of respect from Production Manager. Will not ever recommend [name removed] [name removed].

2.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Sep 23, 2022

It's great!

5.0
Verified Homeowner
Mckinney, on Jul 27, 2022

I received mis information while in the process of fixing my home. It took way longer than it needed to get my house to it original and its still not complete :-(.

2.0
Verified Homeowner
Mckinney, on Apr 13, 2022

warranty service is very responsive I'm very much satisfied with the service

5.0
Verified Homeowner
Mckinney, on Dec 07, 2021

Warranty and customer service has been wonderful!! My service requests have always been answered almost immediately with a solution.

4.7
Verified Homeowner
Mckinney, on Oct 14, 2021

Lack of responsiveness

1.6
Verified Homeowner
Mckinney, on Jul 30, 2021

Everyone is very friendly and tries to help and correct any situation we have. We mostly have had small issues with sub contract trade issues that weren't double checked by [name removed] [name removed]. Example, missing paint on trim locations, caulk around the floors and around bathrooms is noticeably lacking in several areas, pantry doors have large gouge marks in the trim where they installed it. Mostly little items that weren't noticed on the walk through because we found so many other items to fix.

5.0
Verified Homeowner
Mckinney, on Jul 13, 2021

Respond on time

5.0
Verified Homeowner
Mckinney, on Jun 26, 2021

Too many builders swtiching and cutting corners on our home.

3.6
Verified Homeowner
Mckinney, on May 28, 2021

[name removed] [name removed] is still making repairs to this home. I haven’t enjoyed the home because I live in a construction zone. I will never buy a home from you all ever again. I will never refer a friend.

3.0
Verified Homeowner
Mckinney, on Feb 26, 2021

Warranty service rep [name removed] been helpful

4.5
Verified Homeowner
Mckinney, on Sep 22, 2020

So far I have not needed them but they did call me once and ask if they could assist with anything.

5.0
Verified Homeowner
Mckinney, on Aug 12, 2020

I still have projects in my home that have not been completed. I was told that one of my bathtubs was going to be refinished because the tile work was so XXXXX ty and had to be redone at least 5 times. They would let the tile just fall into the tub and never protected it. The tub has a ton of scratches and dings all over it. My frameless shower also has huge gaps between the wall and the glass. I would be able to put my fingers through the gaps but they are filled with silicone.

1.0
Verified Homeowner
Mckinney, on Jul 15, 2020

I like how they respond to our request I don’t like the length of time it takes to actually take care of the problem

4.4
Verified Homeowner
Mckinney, on Jul 08, 2020

After 5 mos we have a big punch list of warranty items that are mostly centered around lack of attention to detail and your trade guys not respecting the work of their counterparts. Dissapointing to spend this kind of money and have ceiling leaks that point back to water barrier being tampered with by others before brick was installed. That is but one example and anothert is our microwave is not level, but we ar etold this is cosmetic, therefore not a "warranty" item and we should have caught before closing, when you guys delayed our closing 3-4x and were 8 weeks behind...

3.7
Verified Homeowner
Mckinney, on Jul 02, 2020

Friendly and very helpful people

5.0
Verified Homeowner
Mckinney, on Jun 16, 2020

At this time we haven’t had any issues.

5.0
Verified Homeowner
Mckinney, on Mar 11, 2020

[name removed] has been exceptional in his approach and demeanor. He has been instrumental in fixing issues however large or small they were, very meticulously. There were nagging issues, but [name removed] made sure that these issues were minimized. His customer service orientation is impeccable. I would rate [name removed] a 11 on 10 for the manner in which he has been supportive. [name removed] [name removed] is extremely lucky to have a person like [name removed] who maintains a calm attitude despite issues and has worked collaboratively to address the same. Kudos, [name removed] !!

5.0
Verified Homeowner
Mckinney, on Mar 05, 2020

Everyone we dealt with has been very helpful and taken care of our requests in a timely fashion.

5.0
Verified Homeowner
Mckinney, on Feb 05, 2020

Quick response

5.0
Verified Homeowner
Mckinney, on Feb 02, 2020

Speedy and kind

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Dec 29, 2021

Liked design

4.9
Verified Homeowner
Mckinney, on Sep 03, 2021

Like the available to contract the grand home employee.

4.3
Verified Homeowner
Mckinney, on Aug 31, 2021

The material used was of good quality, the construction workmanship fell short sometimes. We appreciate [name removed]’s (Warrenty manager) commitment to fix any problems we had encountered last 11 months.

4.5
Verified Homeowner
Mckinney, on Apr 23, 2021

Staff from the model homes to the warranty are all very knowledgeable and friendly- easy to work with.

4.4
Verified Homeowner
Mckinney, on Mar 30, 2021

The quality of construction is not good at all. Had leaks, cracks, Wood Floor,Fence , electrical,Ugly Paint Pacthes issues all over the house, and the warranty Claims take forever. It does not make sense that only one warranty claim gets worked at a time. Commitment from the Builder are not yet fulfilled. There is a big list from the day of closing which gets pushed over and over. Builder's contact changed without any notice and all the commitments he gave are not being honored. [name removed] sure whom to trust anymore.

1.8
Verified Homeowner
Mckinney, on Mar 17, 2021

The quality of the constructions is very poor, I notice the crack ranging from 5 inches to 20+ inches all over the house. All the door knobs are of poor quality and not fitted properly on the doors. I have at-least 4 door knobs that have become loose and fell down from the doors. External water sprinkler system has issues from Day1, I have been told it will be fixed and made me sign the house while closing with an exception and it still leaking after 10 months. Based on my experience [name removed] homes is the worst builder i have seen when it comes to building the house with quality and will never ever buy or recommend a house to anyone in-fact i already did that and will do. Hope this survey will not become like a routine survey instead gandhomes management will take some action so that it will be helpful for other buyers. Thanks

2.5
Verified Homeowner
Mckinney, on Feb 04, 2021

I disliked all of the mistakes that were made during the build. [name removed] has also told me that they would fix things and they haven’t. I still have water damage in my front room due to a leaky window from faulty installation. I have a tub that needs to be refinished after tile was dropped over and over from the 5 times they had to replace all of it. I have a fan that died while we we trying to change a lightbulb. The new refrigerator that came with the house has already had to be repaired due to to a leak and it was missing a shelf in the freezer that I had to replace. I am nervous about what is going to pop up after my 1 year warranty is up. I will never ever ever purchase a [name removed] [name removed] again. [name removed] I will continue to discourage anyone who is in the market to buy a new home from buying a [name removed] [name removed].

3.0
Verified Homeowner
Mckinney, on Jan 09, 2021

I chose [name removed] homes because i grew up in a grand home and thought it was one of the best builders out there but after getting my home i have come to see that i may have been wrong. Dont get me wrong, i love the design and the home esthetics but when it comes to the quality as well as the customer service im a bit iffy regarding my experience. After several times of trying to get things looked at/fixed, i pretty much gave up because i would either not hear back or they would come start a job and never finish. I truly do not think it is right or fair to have such an experience but i guess we live and we learn. I wouldve loved to be able to say i would recommend [name removed] homes but i/we (as well as some of my neighbors that i have gotten to know over the past year) have had several issues from leaks without solutions, cracks in the home, unfinished items in the home, sprinklers not working until just a couple months ago, etc. Just one too many things for a new build.

3.6
Verified Homeowner
Mckinney, on Dec 06, 2020

Still have outstanding warranty items to be fixed. Now have 2nd leak in front of town home. When built quality control was obsolete- no flashing around windows and sprinkler system never set up in beginning -still dealing with system not working properly and have had dead trees and plants still waiting to be replaced. Crooked and uneven cabinets- can go on and on

3.0
Verified Homeowner
Mckinney, on Jun 15, 2020

Love the style.

4.6
Verified Homeowner
Mckinney, on Jan 23, 2020

Sales staff and builder were very friendly and easy to work with. [name removed] was better than average.

3.9
Verified Homeowner
Mckinmney, on Oct 28, 2019

They fixed the items that were broken. There will be another inspection before my year is soup.

3.8
Verified Homeowner
Mckinney, on Oct 03, 2019

quick response, gentle service.

5.0
Verified Homeowner
Mckinney, on Aug 07, 2019

The actual builders were great and pleasant to work with. Sales, [name removed] Center, warrantee department and the closing department have all disappointed me.

3.6
Verified Homeowner
Mckinney, on Jun 25, 2019

Very easy to work with.

4.7
Verified Homeowner