Overall Satisfaction
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Justin, on Jan 08, 2026
Both the builder and sa!we rep were outstanding. They answered all questions and addressed all concerns promptly with great attitudes.
Justin, TX, on Jun 01, 2026
As an out-of-state buyer, we were extremely pleased with our experience from contract signing through move-in. Communication throughout the entire process was clear, timely, and professional, which helped us confidently navigate the complexities of financing, closing, and homeownership. During our final walkthrough, [name removed] from the Home Warranty Department was thorough, knowledgeable, and genuinely committed to ensuring we understood every aspect of our new home. His attention to detail and dedication reflected Grand Homes’ commitment to customer care and satisfaction. We would also like to recognize [name removed] for his exceptional service. He went above and beyond to ensure our home was truly move-in ready and worthy of the Grand Homes name. [name removed] consistently checked on our progress, promptly addressed our questions, and connected us with valuable community resources as new homeowners. His professionalism, responsiveness, and genuine care made us feel supported and valued every step of the way. Overall, Grand Homes delivered an outstanding home-buying experience, and we are grateful for the entire team’s dedication to making our transition smooth and enjoyable.
Justin, TX, on May 21, 2026
Didnt imagine the trains would be this loud and run all day and night long. Would’ve loved that transparency but i do understand that a business has to be run and sometimes withholding information is necessary.
Justin, on Jul 06, 2025
I loved everything about the process of building a new home !! I loved the design center going to go visit often and Josette and my sales agent kept me informed and updated frequently.
Justin, on Jan 07, 2026
I really appreciated the quality of the homes, the attention to detail in the design, and the variety of customization options. The initial buying process was smooth, and the staff was professional. Communication during later stages could be improved, but overall it was a good experience.
Justin, on Nov 30, 2025
I like the house the way it build but we have some to fixed for our house like front sprinkles, garage door keys missing , leaking in the upstairs sink .
Justin, on Jun 28, 2025
Didn't like that two sprinkler pipes were leaking and some fence panels were loose, but only the panels were taken care of already, but overall I like it
Justin, TX, on Feb 23, 2026
Toward the end of our home’s completion, we experienced several issues with the builder, Josette Smith. However, once we contacted Grand, Judson Bradley promptly stepped in to address all of our concerns. He personally walked through our home with us, alongside James Heathcock, the Warranty Manager, to ensure every issue was thoroughly identified. Both of them were clearly committed to making sure we were completely satisfied, and they worked diligently to see that all of our concerns were handled promptly, professionally, and to our satisfaction.
Justin, on Jun 19, 2025
No natural gas lines available in this community. And no grocery stores close by
Justin, TX, on Sep 25, 2025
Easy and quick with less hassle. Met expectations what we wanted. Friendly customer service
Justin, TX, on Sep 11, 2025
I disliked two things 1. Ordinary chandeliers 2. Hot water tank installed at attic.
Justin, on Aug 31, 2024
We love our experience with Grand Home from the beginning and still on going. Everyone has been responsive and communication is beyond wonderful.
Justin, TX, on Sep 08, 2025
Everyone we dealt with was friendly, helpful and professional. Erica and Josette were outstanding.
Justin, on Jan 04, 2024
Workmanship was subpar, my construction was rushed. Whoever the QA person is for Grand Homes was just collecting a check. The person in charge of tracking the completion of my home was fired. The lone bright spot was Dawn Maulden. I regret the decision to not refuse accepting the house until all the problems were fixed. Once I closed, I was no longer a priority to Grand Homes.
Justin, on Dec 25, 2023
They are very professional to build new houses. I like the final touches.
Justin, on Jun 26, 2024
Dawne has been on top of everything when we call for an issue. She gets a 10. The quality of the house is my problem. We have cracks issues and have had AC problems multiple times and the roof was a scare with the amount of water coming in at one point. Customer service is great. Best I’ve had.
Justin, TX, on Aug 05, 2025
I really loved all the service from grand home from contract through move in .
Justin, Tx, on Apr 21, 2025
I loved that l was able to have some input to slightly modify the floor plan to add square footage, have a non-standard height toilet and raise my cabinets. Those
Justin, Tx, on Mar 28, 2025
Overall experience from start to finish was great. One thing to improve upon is communication from Grand lending prior to final walk of the property to get a head start on loan discussion to avoid last minute run arounds.
Justin, Tx, on Mar 16, 2025
My issue was promtly escalated and taken care. I would like to thanks [name removed] who was always available to help and guide through the process. Her effort is tremendous and deserves huge appreciation. She always assured us to take care of our concerns. Thanks a lot. ??Thank you Grand Homes.
Justin, on Apr 04, 2024
We love how quick and efficient service and customer care that we get from the warranty team.
Justin, Tx, on Oct 03, 2024
I like how friendly and relatable the building manager [name removed] was and how knowledgeable she was when I had several questions during the building process
Justin, on Sep 06, 2023
The warranty service/customer care has been amazing. In my opinion the best service I have received so far.
Justin, on Jul 24, 2023
My building process was rushed. A lot of promises unfulfilled and the work quality was poor. But, once you close you aren't a priority and it falls on "home warranty" to fix.
Justin, Tx, on Oct 02, 2024
I loved all the updates I received via email and text every step of the way. I don’t like how the price went down after I signed my contract and I couldn’t get it at the listing price.
Justin, on Dec 10, 2022
Definitely a BIG LIKE. Dawn is very nice to listen to customers and always attentive to issue with great follow-up us. She resolved issues with her best possible time frame.
Justin, Tx, on Aug 21, 2024
We love the house, move in was awesome. Staff have been wonderful and very attentive. Only dissatisfaction we have is that we were told that there is only electric stove here in Justin city while one of my friends that live in the same city have gas.
Justin, Tx, on Jun 26, 2024
Everything went flawless from start to finish. Josette and Dawn did a excellent job on explaining and addressing issue we had in a very timely matter
Justin, TX, on Mar 18, 2024
My salesperson and my builder changed in the middle of things so that made it kind of confusing at first but the people who replaced them were fantastic.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Justin, TX, on Jun 01, 2026
As an out-of-state buyer, we were extremely pleased with our experience from contract signing through move-in. Communication throughout the entire process was clear, timely, and professional, which helped us confidently navigate the complexities of financing, closing, and homeownership. During our final walkthrough, [name removed] from the Home Warranty Department was thorough, knowledgeable, and genuinely committed to ensuring we understood every aspect of our new home. His attention to detail and dedication reflected Grand Homes’ commitment to customer care and satisfaction. We would also like to recognize [name removed] for his exceptional service. He went above and beyond to ensure our home was truly move-in ready and worthy of the Grand Homes name. [name removed] consistently checked on our progress, promptly addressed our questions, and connected us with valuable community resources as new homeowners. His professionalism, responsiveness, and genuine care made us feel supported and valued every step of the way. Overall, Grand Homes delivered an outstanding home-buying experience, and we are grateful for the entire team’s dedication to making our transition smooth and enjoyable.
Justin, TX, on May 21, 2026
Didnt imagine the trains would be this loud and run all day and night long. Would’ve loved that transparency but i do understand that a business has to be run and sometimes withholding information is necessary.
Justin, TX, on Feb 23, 2026
Toward the end of our home’s completion, we experienced several issues with the builder, Josette Smith. However, once we contacted Grand, Judson Bradley promptly stepped in to address all of our concerns. He personally walked through our home with us, alongside James Heathcock, the Warranty Manager, to ensure every issue was thoroughly identified. Both of them were clearly committed to making sure we were completely satisfied, and they worked diligently to see that all of our concerns were handled promptly, professionally, and to our satisfaction.
Justin, TX, on Sep 25, 2025
Easy and quick with less hassle. Met expectations what we wanted. Friendly customer service
Justin, TX, on Sep 11, 2025
I disliked two things 1. Ordinary chandeliers 2. Hot water tank installed at attic.
Justin, TX, on Sep 08, 2025
Everyone we dealt with was friendly, helpful and professional. Erica and Josette were outstanding.
Justin, TX, on Aug 05, 2025
I really loved all the service from grand home from contract through move in .
Justin, Tx, on Apr 21, 2025
I loved that l was able to have some input to slightly modify the floor plan to add square footage, have a non-standard height toilet and raise my cabinets. Those
Justin, Tx, on Mar 28, 2025
Overall experience from start to finish was great. One thing to improve upon is communication from Grand lending prior to final walk of the property to get a head start on loan discussion to avoid last minute run arounds.
Justin, Tx, on Mar 16, 2025
My issue was promtly escalated and taken care. I would like to thanks [name removed] who was always available to help and guide through the process. Her effort is tremendous and deserves huge appreciation. She always assured us to take care of our concerns. Thanks a lot. ??Thank you Grand Homes.
Justin, Tx, on Oct 03, 2024
I like how friendly and relatable the building manager [name removed] was and how knowledgeable she was when I had several questions during the building process
Justin, Tx, on Oct 02, 2024
I loved all the updates I received via email and text every step of the way. I don’t like how the price went down after I signed my contract and I couldn’t get it at the listing price.
Justin, Tx, on Aug 21, 2024
We love the house, move in was awesome. Staff have been wonderful and very attentive. Only dissatisfaction we have is that we were told that there is only electric stove here in Justin city while one of my friends that live in the same city have gas.
Justin, Tx, on Jun 26, 2024
Everything went flawless from start to finish. Josette and Dawn did a excellent job on explaining and addressing issue we had in a very timely matter
Justin, TX, on Mar 18, 2024
My salesperson and my builder changed in the middle of things so that made it kind of confusing at first but the people who replaced them were fantastic.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Justin, on Jan 08, 2026
Both the builder and sa!we rep were outstanding. They answered all questions and addressed all concerns promptly with great attitudes.
Justin, on Jan 07, 2026
I really appreciated the quality of the homes, the attention to detail in the design, and the variety of customization options. The initial buying process was smooth, and the staff was professional. Communication during later stages could be improved, but overall it was a good experience.
Justin, on Nov 30, 2025
I like the house the way it build but we have some to fixed for our house like front sprinkles, garage door keys missing , leaking in the upstairs sink .
Justin, on Jun 26, 2024
Dawne has been on top of everything when we call for an issue. She gets a 10. The quality of the house is my problem. We have cracks issues and have had AC problems multiple times and the roof was a scare with the amount of water coming in at one point. Customer service is great. Best I’ve had.
Justin, on Apr 04, 2024
We love how quick and efficient service and customer care that we get from the warranty team.
Justin, on Sep 06, 2023
The warranty service/customer care has been amazing. In my opinion the best service I have received so far.
Justin, on Jul 24, 2023
My building process was rushed. A lot of promises unfulfilled and the work quality was poor. But, once you close you aren't a priority and it falls on "home warranty" to fix.
Justin, on Dec 10, 2022
Definitely a BIG LIKE. Dawn is very nice to listen to customers and always attentive to issue with great follow-up us. She resolved issues with her best possible time frame.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Justin, on Jul 06, 2025
I loved everything about the process of building a new home !! I loved the design center going to go visit often and Josette and my sales agent kept me informed and updated frequently.
Justin, on Jun 28, 2025
Didn't like that two sprinkler pipes were leaking and some fence panels were loose, but only the panels were taken care of already, but overall I like it
Justin, on Jun 19, 2025
No natural gas lines available in this community. And no grocery stores close by
Justin, on Aug 31, 2024
We love our experience with Grand Home from the beginning and still on going. Everyone has been responsive and communication is beyond wonderful.
Justin, on Jan 04, 2024
Workmanship was subpar, my construction was rushed. Whoever the QA person is for Grand Homes was just collecting a check. The person in charge of tracking the completion of my home was fired. The lone bright spot was Dawn Maulden. I regret the decision to not refuse accepting the house until all the problems were fixed. Once I closed, I was no longer a priority to Grand Homes.