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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Celina, on Feb 13, 2025
What I Liked: The overall design and layout of the home are beautiful, and the build quality meets expectations. The team was responsive throughout most of the process, and the final result reflects the vision we had.
Celina, Tx, on May 20, 2025
What we liked 1. Ability to customize the home - very valuable for us 2. Plans - we like open plans 3. The sales lady [name removed] was simply incredible - she made our experience very pleasant 4. [name removed] - the building was awesome - always did his best to help us where he could 5. [name removed] at design center was very patient - many thanks to her What could be better? 1. Choice of floor wood and tile - was limited in our opinion - of course, if there is a way for Grand to partner with a company like [name removed] and allow customers better choice, that would make it very easy -- else we had to go out after closing and replace floor etc but I understand choice can not be unlimited 2. Fence issue - we were given iron fence and wanted wooden fence. The fence was not even done but we were told that we would have to live with iron fence even tho HOA had ultimately approved wood fence. Not sure what communication gap was there but if I had not fought and if HOA had not supported me, honestly, Grand would have made me spend $6-8K extra for simply removing iron fence and adding wooden fence which would have been a colossal waste of money, resources, and would have left me a very unhappy customer. Thankfully, we were able to resolve it with the help of HOA but my expectation would have been that Grand would have addressed it in a more reasonable manner because the fence was not even installed - it could have been changed to wooden easily (in my opinion). So just a caution - this approach by Grand was not a reasonable one - all else was reasonable I must say. 3. The choice of grout lines for back splash and bath etc. -- Grand has a model at Wells Spring --- which uses 1/18th inch grout lines. I requested same exact grout lines for my back splash. Grand said their tile guys would not be able to do it . So I had to drop it and get it done from outside afterall. So it is hard for me to understand how tile guys can do it in the model which customers see and make their purchase based on it and then say that they can not do it for the customer's home!! This is not reasonable thing to say. I hope you would agree with me. 4. Color of hardy planks - if you look at the model at Wells Springs. the hardy planks color matches well with the brick color. For our home, it does not. They could have selected the right color to match the brick. Now I had to repaint it and it may cost me few thousand dollars I am guessing to make the hardy plank color match the brick color - just like the model. So this was a miss on part of Grand as we did not select the hardy plank color - I think it came with brick selection - and it is not as seamless as the model home. Please see what you can do about this...and get that repainted to match the bricks - this will save me the headache and $$. 5. One last thing - the front door - seems like made with poor quality - the opening mechanism broke within 4-5 days of moving it. And [name removed] is doing his best to get it fixed. If this is not fixed in warrantey (that is what [name removed] says) then I would be shocked! That would not be reasonable thing to do either....Please let me know Rest was all great. [name removed]
Celina, on Mar 05, 2025
Overall, we are happy with our new home. We did just request one year service and hope a few things to be taken care of.
Celina, Tx, on May 16, 2025
Its a nightmare for us ,from Day 1 , the Day we signed the contract to the day we closed. Very rough moves at every phase. Very unsatisfied customer due to the painful process that we underwent as we are first time home buyers. I would never suggest a grand Home for first time buyers
Celina, on Dec 15, 2024
I love the Grand Home warranty services...especially they respond very next day and I would like to thank Rich from Warranty...He is always there to help to resolve the issue. He has extensive experience. Overall i am happy with Grand Home service
Celina, Tx, on May 05, 2025
The close date getting changed multiple times and the brick work that took forever with poor quality
Celina, on Dec 23, 2024
The Grand team is awesomeand prompt in response to inquiries and problem solving. Great job indeed
Celina, Tx, on Apr 15, 2025
I liked that eventually after all the mishaps they were trying to make things right. What I disliked is the miscommunication, brochure not being accurate, communication with teams and so much more I disliked.
Celina, on Jul 26, 2024
I liked the immediate response from Grand on issues that needed fixing
Celina, on Sep 05, 2024
[name removed] is always availabl. He is always helpful and get things resolve very quickly.
Celina, Tx, on Oct 09, 2024
Working with [name removed] and the team at Grand Homes was a fantastic experience from start to finish. [name removed] was attentive to every detail, ensuring everything was handled with care. The entire process, from contract to move-in, was smooth and seamless, and we truly appreciated the team's dedication to bringing our vision to life. We're thrilled with the quality of our new home and couldn’t be happier with the overall experience!
Celina, Tx, on Jul 04, 2024
I have shared this in multiple forums / GH teams. Once I signed the contract; I was promised a few corrections which needed a lot of follow up with the sales team. In fact, the way the house was handed over could have been better… I see the other houses decorated during the handover and even pictures taken by GH which the sales team confirmed but never honored… Even warranty was trying cover themselves and I could sense that the message was, get whatever u need from the builder and if there’s an issue, I can’t help u… except for customizations which GH charges us anyways, there’s nothing special about GH for the price we pay… my friends buy houses with [name removed] and Toll and [name removed] and got far superior customer service when I compare to what I received.
Celina, on Feb 01, 2024
[name removed] the head of my warranty team is so dedicated and trust worthy. He authentically cares for his customers and goes above and beyond to ensure my home is safe and functioning as designed.
Celina, on May 04, 2023
I like grand homes warranty department as they attend to our requests promptly
Celina, on Nov 30, 2023
[name removed] was available and pro-active in communications. Nothing to complain about.
Celina, Tx, on May 24, 2024
My additional drive way which initially offered was not done.water spout in front of the door
Celina, on Dec 28, 2021
After moving in, we noticed quite a bit of poorly done work, cutting corners shouldn’t be a factor when you are paying these kinds of prices on a home. If that was the case, we could’ve purchased a KB home
Celina, Tx, on May 07, 2024
we are happy overall with the entire experience. We particularly appreciate the site manager [name removed] for his professional handling of the whole building process.
Celina, on Dec 11, 2021
I love the area and the location of my house however some of the things grand home used vary cheap material and cost me too much to change.
Celina, on May 26, 2023
Liked customer first and easy to work with and eager to help and resolve the issue.
Celina, Tx, on Apr 29, 2024
The most pleasant experience was during the build as [name removed] was always there to answer, whether it was late evenings or Weekends.
Celina, Tx, on Apr 28, 2024
Overall attention to detail from the team and the communication
Celina, TX, on Apr 04, 2024
It was flawless, [name removed] was really amazing to work with. She made everything look easy. Kudos to the whole team [name removed], [name removed] , [name removed], [name removed] the bulder et al were spot on to the final day
Celina, TX, on Jan 22, 2024
The communication during the construction process was very good. We felt like we knew exactly what was happening, when it was going to happen, etc. [name removed] was also always reachable, and always answered our text messages or phone calls and always was able to answer our questions.
Celina Tx, on Jan 29, 2022
[name removed] and [name removed] went out of their way to provide us with the best care possible.
Celina, TX, on Jan 12, 2024
Likes: I like the build quality. Dislikes: Quality of Materials: The choice of materials, particularly the commode and self-made cupboards, appears subpar in terms of quality. The longevity and durability of these items are concerning, and we expected a higher standard in a new construction home. Floor-to-Roof Stone Installation: The installation of the stone from floor to roof in the living room seems to be poorly executed. The craftsmanship is lacking, with visible flaws that affect the overall aesthetic appeal. We anticipated a more professional and polished finish in such a prominent area of the house. Countertop Height Charges: We were surprised to be charged for standard height countertops in the bathroom. Given that standard height is the norm, additional charges for this basic feature seem unjustified. We believe this is an essential aspect that should have been included in the standard offering without additional fees.
Celina, TX, on Dec 09, 2023
Home quality is great. It’s a beautiful home. Things to improve: increase the width of the roadway for cars. It’s too narrow. Can lights for ceilings are out dated. Use latest ones that can change yellow to 4K White light. Every other builder is doing this.
Celina, on Aug 27, 2021
I liked the communication that the team has. Gives the homeowner a one on one atmosphere. For example I had an issue with the AC and I contacted [name removed] and he saved the day and giving me the solution.
Celina, TX, on Sep 14, 2023
Liked: Salesperson [name removed] was extremely helpful and answered all our questions and was available to help throughout the process. Disliked: It has been almost two months since we moved in and we still don't have consistently working hot water. I have made numerous requests for the problem to be fixed, but have not had a resolution. A plumber that initially came by to fix the issue told me that the house was incorrectly set up for the water heater and that he will have to turn off one of the two water heaters. He said he will have to order a part to fix the problem. Since then, no one has contacted me to fix the issue, even though I've asked for an update numerous times. This is a brand new home and we shouldn't have to deal with a water heater issue since the day we moved in. I am very frustrated by this experience as I considered Grand Homes to be a high-quality builder that takes care of their customers.
Celina, TX, on Aug 07, 2023
loves: ============== [name removed]. The most important guy! And the one who was fantastically organized and helpful from start to finish. Never missed call/email/SMS. It's tough to have that level of communication back with the clients and he did it very very well! Overall I have a feeling that he does excellent job balancing client's requests and GrandHomes interest and he does it in a very polite way. Also I can see his desire to deliver the house that other people would love live in. He doesn't treat people like "this is another person I have to deal with". He listens, he cares and he enjoys the result (I hope he enjoys the process too! :)) [name removed]. He is a perfect salesmen! :) Easy to negotiate, excellent sales skills and tactics! 6x4 lumber. real wood cabinets. Love this! design you have in the model house. The model of the house itself. less love: ============== - I would love to have 3 design appointments instead of 2. It feels packed and hard to make right choices. - I would prefer more backyard vs more frontyard dislike: ============== - I don't like the fact that GrandHomes forces you to come up 2nd option selection for bricks/stones etc. We then have no control of the final look yet we paid expensive upgrade. - price upgrade just to have a white paint below the roof is bad. Should not be the case what paint it is as you're still painting it. By default it's black color (included) If you select white color - it's expensive upgrade. - I felt that pricing for available options (like tiles/flooring) is outrageous for some levels with a very limited set of options. - Price upgrades for indoor fireplaces is very expensive. suggestion: ============== - I would love to have cabinets/drawers coming with pulls/knobs by default. There are so many options available. - I would love to have more options for tiles/flooring/carpet. - More insulation in the attic. Foam insulation would be best. You already advertise 6x4 lumber during your sales pitch - foam insulation of the attic and walls would be fantastic. Use it as an upgrade option. TX is hot. - Advertise the use of real wood cabinets - I was surprised seeing them. - Have an option to have backyard rolling shade as an upgrade.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, Tx, on May 20, 2025
What we liked 1. Ability to customize the home - very valuable for us 2. Plans - we like open plans 3. The sales lady [name removed] was simply incredible - she made our experience very pleasant 4. [name removed] - the building was awesome - always did his best to help us where he could 5. [name removed] at design center was very patient - many thanks to her What could be better? 1. Choice of floor wood and tile - was limited in our opinion - of course, if there is a way for Grand to partner with a company like [name removed] and allow customers better choice, that would make it very easy -- else we had to go out after closing and replace floor etc but I understand choice can not be unlimited 2. Fence issue - we were given iron fence and wanted wooden fence. The fence was not even done but we were told that we would have to live with iron fence even tho HOA had ultimately approved wood fence. Not sure what communication gap was there but if I had not fought and if HOA had not supported me, honestly, Grand would have made me spend $6-8K extra for simply removing iron fence and adding wooden fence which would have been a colossal waste of money, resources, and would have left me a very unhappy customer. Thankfully, we were able to resolve it with the help of HOA but my expectation would have been that Grand would have addressed it in a more reasonable manner because the fence was not even installed - it could have been changed to wooden easily (in my opinion). So just a caution - this approach by Grand was not a reasonable one - all else was reasonable I must say. 3. The choice of grout lines for back splash and bath etc. -- Grand has a model at Wells Spring --- which uses 1/18th inch grout lines. I requested same exact grout lines for my back splash. Grand said their tile guys would not be able to do it . So I had to drop it and get it done from outside afterall. So it is hard for me to understand how tile guys can do it in the model which customers see and make their purchase based on it and then say that they can not do it for the customer's home!! This is not reasonable thing to say. I hope you would agree with me. 4. Color of hardy planks - if you look at the model at Wells Springs. the hardy planks color matches well with the brick color. For our home, it does not. They could have selected the right color to match the brick. Now I had to repaint it and it may cost me few thousand dollars I am guessing to make the hardy plank color match the brick color - just like the model. So this was a miss on part of Grand as we did not select the hardy plank color - I think it came with brick selection - and it is not as seamless as the model home. Please see what you can do about this...and get that repainted to match the bricks - this will save me the headache and $$. 5. One last thing - the front door - seems like made with poor quality - the opening mechanism broke within 4-5 days of moving it. And [name removed] is doing his best to get it fixed. If this is not fixed in warrantey (that is what [name removed] says) then I would be shocked! That would not be reasonable thing to do either....Please let me know Rest was all great. [name removed]
Celina, Tx, on May 16, 2025
Its a nightmare for us ,from Day 1 , the Day we signed the contract to the day we closed. Very rough moves at every phase. Very unsatisfied customer due to the painful process that we underwent as we are first time home buyers. I would never suggest a grand Home for first time buyers
Celina, Tx, on May 05, 2025
The close date getting changed multiple times and the brick work that took forever with poor quality
Celina, Tx, on Apr 15, 2025
I liked that eventually after all the mishaps they were trying to make things right. What I disliked is the miscommunication, brochure not being accurate, communication with teams and so much more I disliked.
Celina, Tx, on Oct 09, 2024
Working with [name removed] and the team at Grand Homes was a fantastic experience from start to finish. [name removed] was attentive to every detail, ensuring everything was handled with care. The entire process, from contract to move-in, was smooth and seamless, and we truly appreciated the team's dedication to bringing our vision to life. We're thrilled with the quality of our new home and couldn’t be happier with the overall experience!
Celina, Tx, on Jul 04, 2024
I have shared this in multiple forums / GH teams. Once I signed the contract; I was promised a few corrections which needed a lot of follow up with the sales team. In fact, the way the house was handed over could have been better… I see the other houses decorated during the handover and even pictures taken by GH which the sales team confirmed but never honored… Even warranty was trying cover themselves and I could sense that the message was, get whatever u need from the builder and if there’s an issue, I can’t help u… except for customizations which GH charges us anyways, there’s nothing special about GH for the price we pay… my friends buy houses with [name removed] and Toll and [name removed] and got far superior customer service when I compare to what I received.
Celina, Tx, on May 24, 2024
My additional drive way which initially offered was not done.water spout in front of the door
Celina, Tx, on May 07, 2024
we are happy overall with the entire experience. We particularly appreciate the site manager [name removed] for his professional handling of the whole building process.
Celina, Tx, on Apr 29, 2024
The most pleasant experience was during the build as [name removed] was always there to answer, whether it was late evenings or Weekends.
Celina, Tx, on Apr 28, 2024
Overall attention to detail from the team and the communication
Celina, TX, on Apr 04, 2024
It was flawless, [name removed] was really amazing to work with. She made everything look easy. Kudos to the whole team [name removed], [name removed] , [name removed], [name removed] the bulder et al were spot on to the final day
Celina, TX, on Jan 22, 2024
The communication during the construction process was very good. We felt like we knew exactly what was happening, when it was going to happen, etc. [name removed] was also always reachable, and always answered our text messages or phone calls and always was able to answer our questions.
Celina, TX, on Jan 12, 2024
Likes: I like the build quality. Dislikes: Quality of Materials: The choice of materials, particularly the commode and self-made cupboards, appears subpar in terms of quality. The longevity and durability of these items are concerning, and we expected a higher standard in a new construction home. Floor-to-Roof Stone Installation: The installation of the stone from floor to roof in the living room seems to be poorly executed. The craftsmanship is lacking, with visible flaws that affect the overall aesthetic appeal. We anticipated a more professional and polished finish in such a prominent area of the house. Countertop Height Charges: We were surprised to be charged for standard height countertops in the bathroom. Given that standard height is the norm, additional charges for this basic feature seem unjustified. We believe this is an essential aspect that should have been included in the standard offering without additional fees.
Celina, TX, on Dec 09, 2023
Home quality is great. It’s a beautiful home. Things to improve: increase the width of the roadway for cars. It’s too narrow. Can lights for ceilings are out dated. Use latest ones that can change yellow to 4K White light. Every other builder is doing this.
Celina, TX, on Sep 14, 2023
Liked: Salesperson [name removed] was extremely helpful and answered all our questions and was available to help throughout the process. Disliked: It has been almost two months since we moved in and we still don't have consistently working hot water. I have made numerous requests for the problem to be fixed, but have not had a resolution. A plumber that initially came by to fix the issue told me that the house was incorrectly set up for the water heater and that he will have to turn off one of the two water heaters. He said he will have to order a part to fix the problem. Since then, no one has contacted me to fix the issue, even though I've asked for an update numerous times. This is a brand new home and we shouldn't have to deal with a water heater issue since the day we moved in. I am very frustrated by this experience as I considered Grand Homes to be a high-quality builder that takes care of their customers.
Celina, TX, on Aug 07, 2023
loves: ============== [name removed]. The most important guy! And the one who was fantastically organized and helpful from start to finish. Never missed call/email/SMS. It's tough to have that level of communication back with the clients and he did it very very well! Overall I have a feeling that he does excellent job balancing client's requests and GrandHomes interest and he does it in a very polite way. Also I can see his desire to deliver the house that other people would love live in. He doesn't treat people like "this is another person I have to deal with". He listens, he cares and he enjoys the result (I hope he enjoys the process too! :)) [name removed]. He is a perfect salesmen! :) Easy to negotiate, excellent sales skills and tactics! 6x4 lumber. real wood cabinets. Love this! design you have in the model house. The model of the house itself. less love: ============== - I would love to have 3 design appointments instead of 2. It feels packed and hard to make right choices. - I would prefer more backyard vs more frontyard dislike: ============== - I don't like the fact that GrandHomes forces you to come up 2nd option selection for bricks/stones etc. We then have no control of the final look yet we paid expensive upgrade. - price upgrade just to have a white paint below the roof is bad. Should not be the case what paint it is as you're still painting it. By default it's black color (included) If you select white color - it's expensive upgrade. - I felt that pricing for available options (like tiles/flooring) is outrageous for some levels with a very limited set of options. - Price upgrades for indoor fireplaces is very expensive. suggestion: ============== - I would love to have cabinets/drawers coming with pulls/knobs by default. There are so many options available. - I would love to have more options for tiles/flooring/carpet. - More insulation in the attic. Foam insulation would be best. You already advertise 6x4 lumber during your sales pitch - foam insulation of the attic and walls would be fantastic. Use it as an upgrade option. TX is hot. - Advertise the use of real wood cabinets - I was surprised seeing them. - Have an option to have backyard rolling shade as an upgrade.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, on Feb 13, 2025
What I Liked: The overall design and layout of the home are beautiful, and the build quality meets expectations. The team was responsive throughout most of the process, and the final result reflects the vision we had.
Celina, on Dec 15, 2024
I love the Grand Home warranty services...especially they respond very next day and I would like to thank Rich from Warranty...He is always there to help to resolve the issue. He has extensive experience. Overall i am happy with Grand Home service
Celina, on Jul 26, 2024
I liked the immediate response from Grand on issues that needed fixing
Celina, on Feb 01, 2024
[name removed] the head of my warranty team is so dedicated and trust worthy. He authentically cares for his customers and goes above and beyond to ensure my home is safe and functioning as designed.
Celina, on Nov 30, 2023
[name removed] was available and pro-active in communications. Nothing to complain about.
Celina, on May 26, 2023
Liked customer first and easy to work with and eager to help and resolve the issue.
Celina Tx, on Jan 29, 2022
[name removed] and [name removed] went out of their way to provide us with the best care possible.
Celina, on Aug 27, 2021
I liked the communication that the team has. Gives the homeowner a one on one atmosphere. For example I had an issue with the AC and I contacted [name removed] and he saved the day and giving me the solution.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Celina, on Mar 05, 2025
Overall, we are happy with our new home. We did just request one year service and hope a few things to be taken care of.
Celina, on Dec 23, 2024
The Grand team is awesomeand prompt in response to inquiries and problem solving. Great job indeed
Celina, on Sep 05, 2024
[name removed] is always availabl. He is always helpful and get things resolve very quickly.
Celina, on May 04, 2023
I like grand homes warranty department as they attend to our requests promptly
Celina, on Dec 28, 2021
After moving in, we noticed quite a bit of poorly done work, cutting corners shouldn’t be a factor when you are paying these kinds of prices on a home. If that was the case, we could’ve purchased a KB home