Top Homebuilder Ratings & Reviews

Grand Homes

Wilmeth Ridge

50 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.6
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.5

Lender Experience

5.0

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.8

Installation & Workmanship

4.8

Community Profile

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North-East: Wilmeth Ridge homes

North-East: Wilmeth Ridge homes

McKinney's newest Master Planned Neighborhood designed for active families! Nestled around mature trees, a private lake and tranquil nature surroundings. Wilmeth Ridge is a family destination with a swimming pool, playground, pocket parks, hike & bike trails and a fire pit for cool nights! With all the activities available at Wilmeth Ridge, your kids will never want to leave. Located within the highly acclaimed Prosper ISD, this family friendly neighborhood is perfect for families. Convenience is key! Homeowners are near the Dallas North Tollway, US 380 and Hwy 75. Shopping, dining, entertainment & recreational venues are all easily accessible.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Aug 28, 2021

I don’t like that after 5 months have not solved the problem with my lights (flickering)

4.0
Verified Homeowner
Mckinney, TX, on Sep 03, 2021

The delay, the quality of some workers.

4.4
Verified Homeowner
Mckinney, on Sep 21, 2021

Quality is low… cheap materials are used and fit and finish is lacking…at this price point it should be better.

3.6
Verified Homeowner
Mckinney, on Apr 28, 2021

Lack of proper communication and lack of sense of urgency with the warranty department.

1.2
Verified Homeowner
Mckinney, TX, on Jun 27, 2021

Super fast and went really smoothly

5.0
Verified Homeowner
Mckinney, on Aug 28, 2021

Nothing.

5.0
Verified Homeowner
Mckinney, on Apr 14, 2021

What I liked was the prompt service. Everything was taken care of in a timely fashion.

4.5
Verified Homeowner
Mckinney, TX, on May 19, 2021

I like the concessions that were offered by sales man [name removed] for contract signing.

4.6
Verified Homeowner
Mckinney, on May 25, 2021

Very strong team of management supporting our decision to buy, built and finish processes of building our house. Management, inspector, onsite built manager are superior in support and answering our questions.

4.6
Verified Homeowner
Mckinney, on Jan 11, 2021

Understand that [name removed] [name removed] staff does have lots of work on new houses, but the response were quick and prompt. Thank you!

4.2
Verified Homeowner
Mckinney, on Jan 15, 2021

Efficient with any warranty repairs Professional friendly quality service

5.0
Verified Homeowner
Mckinney, TX, on May 18, 2021

I realy appreciate your builder [name removed].. He was friendly and commited. He was above and beyond my expectations.. I highly recomend him to everybody

4.7
Verified Homeowner
Mckinney, on Jul 31, 2020

Good Quality experience as of to date.

4.8
Verified Homeowner
Mckinney, on Aug 11, 2020

Non-responsive in terms of actually fixing something. [name removed] is great, but my ceilings are still cracked weeks later, no one has replaced my bushes that the sprinkler company is responsible for destroying, and now JJ won’t respond to my texts. I expected a more effective response when we chose to purchase a [name removed] [name removed]. :(

3.5
Verified Homeowner
Mckinney, TX, on Apr 27, 2021

Everything was fine

4.8
Verified Homeowner
Mckinney, on Jul 30, 2020

The whole process from meeting the sales team to closing

5.0
Verified Homeowner
Mckinney, on Aug 05, 2020

My Warranty Officer, [name removed], has created a phenomenal experience with his "can do" attitude while maintaining a strong knowledge of the [name removed] [name removed] policy. He has made resolving the findings I've had in the home an ease to my family and I.

5.0
Verified Homeowner
Mckinney, TX, on Nov 13, 2020

There were a few issues with our builder, however the project manager always managed to find a solution

4.6
Verified Homeowner
Mckinney, on Apr 03, 2020

They are quick to respond and so easy to talk too

4.7
Verified Homeowner
Mckinney, on Jul 28, 2020

Our builder, [name removed] was amazing from start to finish. Our warrenty professional, [name removed] has bent over backwards to help us in every way he can. These guys are the best in the business.

4.6
Verified Homeowner
Mckinney, TX, on Sep 11, 2020

Everything was good and the builders went through all the details in the house and around. Unfortunately, it was a virtual orientation, so, I wish we could see it in person but the team did their best to show us and tell us what they did.

4.5
Verified Homeowner
Mckinney, on Feb 13, 2020

The community.

3.3
Verified Homeowner
Mckinney, on Feb 21, 2020

[name removed] with the warranty service and customer care is the BEST in the business!! As a Realtor, I work with many warranty service professionals with my clients that build new homes and no one is as great as JJ! Thank you, [name removed] for all you do!!

5.0
Verified Homeowner
Mckinney, TX, on Sep 05, 2020

The purchase experience was lengthy, most come from minor adjustments of quality of many, many contractors in building the house. We are very lucky working with [name removed] employee and he was superb beyond our expectation in coordinate our effort with his to get every thing done. Of course the built processes has to go through the normal course of many logical steps, but with [name removed] and [name removed] effort to engaged with us it makes our experience of the building processes more fruitful and happy. I, we, cannot say more the our most appreciation for both [name removed] and [name removed].

3.9
Verified Homeowner
Mckinney, on Aug 13, 2019

Very pleased with service. [name removed] is awesome.

5.0
Verified Homeowner
Mckinney, on Feb 11, 2020

I liked the fact that [name removed] took it upon himself to take care of the problems with my home. I have had issues since my closing date that were not taken care of by [name removed], the builder, and [name removed] stepped in to take care of things for me. It wasn’t his job as the warranty representative to do a lot of these things but he went above and beyond his job to take care of them for me.

4.2
Verified Homeowner
Mckinney, TX, on Apr 30, 2020

Our communication with our builder [name removed].

5.0
Verified Homeowner
Mckinney, on May 17, 2019

Just one of the best builders on the market in terms of quality and service. Many of my friends have homes by other companies, and their homes are starting to fall apart due to lower quality materials.

5.0
Verified Homeowner
Mckinney, on Jan 31, 2020

The best thing about [name removed] [name removed] Is the warranty dep.( [name removed], [name removed], And JJ). They are fixing every thing that was quality that was not addressed by the Builder [name removed], and [name removed].

5.0
Verified Homeowner
Mckinney, TX, on Apr 15, 2020

The luxurious feel of the home itself. The home's architecture provides an elegance that i didn't expect.

5.0
Verified Homeowner
Mckinney, on Apr 18, 2019

Several items in the house need to be addressed and fixed. We were not able to close on time and move in on our closing date. Our stairs needed to be re-stained and lacquered although we made [name removed] [name removed] aware weeks in advance.

4.6
Verified Homeowner
Mckinney, on Aug 23, 2019

Warranty service ([name removed]) in the start was slow but I will say that he did check up on me every week after our mis communication and made sure I was taken care of.

3.5
Verified Homeowner
Mckinney, TX, on Apr 03, 2020

[name removed] did a fantastic job getting us a great deal and [name removed] was a great GC!

5.0
Verified Homeowner
Mckinney, on Aug 17, 2018

Prompt response to service request

4.8
Verified Homeowner
Mckinney, on Nov 29, 2018

Everything we have submitted has been taken care of in a timely manner.

4.9
Verified Homeowner
Mckinney, TX, on Feb 15, 2020

[name removed] (loan department) [name removed] (builder)

4.7
Verified Homeowner
Mckinney, on Nov 23, 2018

[name removed] is the best! He took over for our initial warranty contact and has been nothing but wonderful and responsive. [name removed] hire!

4.9
Verified Homeowner
Mckinney, TX, on Feb 13, 2020

We enjoyed the experience of the build process. It is exciting to see it all come together. [name removed] was great about meeting with us before the build was started and then updating and working with us throughout the process. This was especially important to us since we were living out of state until the last month and a half.

4.5
Verified Homeowner
Mckinney, on Mar 15, 2018

Quality

5.0
Verified Homeowner
Mckinney, TX, on Jan 19, 2020

I loved how the builder, warrenty guy, and sale lady made it stress free and easy from start to finish. They answered every question we had and also got things done in a timely manner.

4.8
Verified Homeowner
Mckinney, TX, on Oct 25, 2019

[name removed] is a great builder and works very hard to get the house the way we want / expect it.

4.5
Verified Homeowner
Mckinney, TX, on Oct 25, 2019

Friendly and prompt

5.0
Verified Homeowner
Mckinney, TX, on Aug 06, 2019

The process went through quickly despite few hiccups.

4.3
Verified Homeowner
Mckinney, TX, on Jul 12, 2019

The level of communication was outstanding. From the contract phase, throughout the building phase to the loan and move-in phase everyone made sure we knew what was going on and what was needed from us. This made the process less daunting and easier for us to achieve our goal.

5.0
Verified Homeowner
Mckinney, TX, on Jul 06, 2019

Only the closing part everything else was headaches

2.7
Verified Homeowner
Mckinney, TX, on Jun 01, 2019

Communication with my builder and salesman.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Sep 03, 2021

The delay, the quality of some workers.

4.4
Verified Homeowner
Mckinney, TX, on Jun 27, 2021

Super fast and went really smoothly

5.0
Verified Homeowner
Mckinney, TX, on May 19, 2021

I like the concessions that were offered by sales man [name removed] for contract signing.

4.6
Verified Homeowner
Mckinney, TX, on May 18, 2021

I realy appreciate your builder [name removed].. He was friendly and commited. He was above and beyond my expectations.. I highly recomend him to everybody

4.7
Verified Homeowner
Mckinney, TX, on Apr 27, 2021

Everything was fine

4.8
Verified Homeowner
Mckinney, TX, on Nov 13, 2020

There were a few issues with our builder, however the project manager always managed to find a solution

4.6
Verified Homeowner
Mckinney, TX, on Sep 11, 2020

Everything was good and the builders went through all the details in the house and around. Unfortunately, it was a virtual orientation, so, I wish we could see it in person but the team did their best to show us and tell us what they did.

4.5
Verified Homeowner
Mckinney, TX, on Sep 05, 2020

The purchase experience was lengthy, most come from minor adjustments of quality of many, many contractors in building the house. We are very lucky working with [name removed] employee and he was superb beyond our expectation in coordinate our effort with his to get every thing done. Of course the built processes has to go through the normal course of many logical steps, but with [name removed] and [name removed] effort to engaged with us it makes our experience of the building processes more fruitful and happy. I, we, cannot say more the our most appreciation for both [name removed] and [name removed].

3.9
Verified Homeowner
Mckinney, TX, on Apr 30, 2020

Our communication with our builder [name removed].

5.0
Verified Homeowner
Mckinney, TX, on Apr 15, 2020

The luxurious feel of the home itself. The home's architecture provides an elegance that i didn't expect.

5.0
Verified Homeowner
Mckinney, TX, on Apr 03, 2020

[name removed] did a fantastic job getting us a great deal and [name removed] was a great GC!

5.0
Verified Homeowner
Mckinney, TX, on Feb 15, 2020

[name removed] (loan department) [name removed] (builder)

4.7
Verified Homeowner
Mckinney, TX, on Feb 13, 2020

We enjoyed the experience of the build process. It is exciting to see it all come together. [name removed] was great about meeting with us before the build was started and then updating and working with us throughout the process. This was especially important to us since we were living out of state until the last month and a half.

4.5
Verified Homeowner
Mckinney, TX, on Jan 19, 2020

I loved how the builder, warrenty guy, and sale lady made it stress free and easy from start to finish. They answered every question we had and also got things done in a timely manner.

4.8
Verified Homeowner
Mckinney, TX, on Oct 25, 2019

[name removed] is a great builder and works very hard to get the house the way we want / expect it.

4.5
Verified Homeowner
Mckinney, TX, on Oct 25, 2019

Friendly and prompt

5.0
Verified Homeowner
Mckinney, TX, on Aug 06, 2019

The process went through quickly despite few hiccups.

4.3
Verified Homeowner
Mckinney, TX, on Jul 12, 2019

The level of communication was outstanding. From the contract phase, throughout the building phase to the loan and move-in phase everyone made sure we knew what was going on and what was needed from us. This made the process less daunting and easier for us to achieve our goal.

5.0
Verified Homeowner
Mckinney, TX, on Jul 06, 2019

Only the closing part everything else was headaches

2.7
Verified Homeowner
Mckinney, TX, on Jun 01, 2019

Communication with my builder and salesman.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Aug 28, 2021

I don’t like that after 5 months have not solved the problem with my lights (flickering)

4.0
Verified Homeowner
Mckinney, on Apr 28, 2021

Lack of proper communication and lack of sense of urgency with the warranty department.

1.2
Verified Homeowner
Mckinney, on Apr 14, 2021

What I liked was the prompt service. Everything was taken care of in a timely fashion.

4.5
Verified Homeowner
Mckinney, on Jan 11, 2021

Understand that [name removed] [name removed] staff does have lots of work on new houses, but the response were quick and prompt. Thank you!

4.2
Verified Homeowner
Mckinney, on Aug 11, 2020

Non-responsive in terms of actually fixing something. [name removed] is great, but my ceilings are still cracked weeks later, no one has replaced my bushes that the sprinkler company is responsible for destroying, and now JJ won’t respond to my texts. I expected a more effective response when we chose to purchase a [name removed] [name removed]. :(

3.5
Verified Homeowner
Mckinney, on Aug 05, 2020

My Warranty Officer, [name removed], has created a phenomenal experience with his "can do" attitude while maintaining a strong knowledge of the [name removed] [name removed] policy. He has made resolving the findings I've had in the home an ease to my family and I.

5.0
Verified Homeowner
Mckinney, on Apr 03, 2020

They are quick to respond and so easy to talk too

4.7
Verified Homeowner
Mckinney, on Feb 21, 2020

[name removed] with the warranty service and customer care is the BEST in the business!! As a Realtor, I work with many warranty service professionals with my clients that build new homes and no one is as great as JJ! Thank you, [name removed] for all you do!!

5.0
Verified Homeowner
Mckinney, on Feb 11, 2020

I liked the fact that [name removed] took it upon himself to take care of the problems with my home. I have had issues since my closing date that were not taken care of by [name removed], the builder, and [name removed] stepped in to take care of things for me. It wasn’t his job as the warranty representative to do a lot of these things but he went above and beyond his job to take care of them for me.

4.2
Verified Homeowner
Mckinney, on Jan 31, 2020

The best thing about [name removed] [name removed] Is the warranty dep.( [name removed], [name removed], And JJ). They are fixing every thing that was quality that was not addressed by the Builder [name removed], and [name removed].

5.0
Verified Homeowner
Mckinney, on Aug 23, 2019

Warranty service ([name removed]) in the start was slow but I will say that he did check up on me every week after our mis communication and made sure I was taken care of.

3.5
Verified Homeowner
Mckinney, on Nov 29, 2018

Everything we have submitted has been taken care of in a timely manner.

4.9
Verified Homeowner
Mckinney, on Nov 23, 2018

[name removed] is the best! He took over for our initial warranty contact and has been nothing but wonderful and responsive. [name removed] hire!

4.9
Verified Homeowner
Mckinney, on Mar 15, 2018

Quality

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Sep 21, 2021

Quality is low… cheap materials are used and fit and finish is lacking…at this price point it should be better.

3.6
Verified Homeowner
Mckinney, on Aug 28, 2021

Nothing.

5.0
Verified Homeowner
Mckinney, on May 25, 2021

Very strong team of management supporting our decision to buy, built and finish processes of building our house. Management, inspector, onsite built manager are superior in support and answering our questions.

4.6
Verified Homeowner
Mckinney, on Jan 15, 2021

Efficient with any warranty repairs Professional friendly quality service

5.0
Verified Homeowner
Mckinney, on Jul 31, 2020

Good Quality experience as of to date.

4.8
Verified Homeowner
Mckinney, on Jul 30, 2020

The whole process from meeting the sales team to closing

5.0
Verified Homeowner
Mckinney, on Jul 28, 2020

Our builder, [name removed] was amazing from start to finish. Our warrenty professional, [name removed] has bent over backwards to help us in every way he can. These guys are the best in the business.

4.6
Verified Homeowner
Mckinney, on Feb 13, 2020

The community.

3.3
Verified Homeowner
Mckinney, on Aug 13, 2019

Very pleased with service. [name removed] is awesome.

5.0
Verified Homeowner
Mckinney, on May 17, 2019

Just one of the best builders on the market in terms of quality and service. Many of my friends have homes by other companies, and their homes are starting to fall apart due to lower quality materials.

5.0
Verified Homeowner
Mckinney, on Apr 18, 2019

Several items in the house need to be addressed and fixed. We were not able to close on time and move in on our closing date. Our stairs needed to be re-stained and lacquered although we made [name removed] [name removed] aware weeks in advance.

4.6
Verified Homeowner
Mckinney, on Aug 17, 2018

Prompt response to service request

4.8
Verified Homeowner