Top Homebuilder Ratings & Reviews

Grand Homes

Westminster

21 Homeowner Reviews Completed Apr 2020 - Oct 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.7

Home Personalization Experience

4.5

Construction Experience

4.8

Customer Care Experience

4.9

Home Readiness

4.7

Installation & Workmanship

4.6

Community Profile

Grand Homes logo

North-East: Westminster homes

North-East: Westminster homes

In Westminster at Craig Ranch you will find elegance and simplicity in this highly sought after McKinney neighborhood. Families can enjoy walking and jogging trails as well as a bark park for their fur babies. Students will attend the exemplary rated Frisco ISD, filtering through Comstock Elementary, Lawler Middle and Liberty High School. The convenient location and friendly atmosphere make McKinney the #1 Best Place to Live in America by Money Magazine. Take advantage of the entertainment McKinney has to offer by visiting the nearby top notch golf courses, parks, Stonebriar Mall, and Historic Downtown McKinney. The comfortable living and easy access to Highways 380, 75, 121 and Dallas North Tollway could make McKinney the best place for your dream home.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Apr 04, 2021

Every process was excellent

4.9
Verified Homeowner
Mckinney, on Jul 22, 2021

[name removed] our rep has been very helpful and attentive so far with my concerns and tickets. i am pleased overall with the process and warranty thus far

5.0
Verified Homeowner
Mckinney, on Aug 16, 2021

I need service. I sent email a week ago and I did not get any response.

2.7
Verified Homeowner
Mckinney, TX, on Mar 26, 2021

The whole build process has been great for us. we are satisfied with the final product

5.0
Verified Homeowner
Mckinney, on Mar 29, 2021

With our customer care experience all our concerns were addressed. They fulfilled our expectations!! Great experience

5.0
Verified Homeowner
Mckinney, on Jun 16, 2021

I like the responsiveness of the warranty team. [name removed] and team are always there to assist when needed. Thank you!

4.9
Verified Homeowner
Mckinney, on Jan 11, 2021

Like - All commitments were met Dislikes - Overall finish of the house not satisfactory

3.5
Verified Homeowner
Mckinney, on Feb 09, 2021

We have a few minor items we need addressed. Overall, our experience has been positive.

4.9
Verified Homeowner
Mckinney, TX, on Feb 24, 2021

I want to say special thank you to [name removed] and [name removed]. I didn’t get a survey for them specifically at the closing – so I wanted to make sure they get special recognition. Once they took over after bill left as my builder back In august – [name removed] and [name removed] have been great at communications and tried to address my concerns as much as possible. Even after my original sales agent left – [name removed] and [name removed] took on dual jobs as my sales agent and as a builder and answered all my questions and kept me up to date on a weekly updates. I truly appreciate them as they went above and beyond to assist with the completion of the house. They are truly professionals.

5.0
Verified Homeowner
Mckinney, on Oct 29, 2019

Overall experience is good. [name removed] was very helpful and quick to resolve any issues.

4.8
Verified Homeowner
Mckinney, on Jul 29, 2020

I am very happy with [name removed], the warranty service manager. He has been very responsive and a pleasure to work with. We had some major issues with the flooring and other minor repairs. [name removed] was very quick to address all of them. He kept me informed throughout the process

5.0
Verified Homeowner
Mckinney, TX, on Feb 24, 2021

Everything was excellent, I would make recommendations on requests regarding some color choices of fixtures regarding bathrooms and lighting.

5.0
Verified Homeowner
Mckinney, on Sep 03, 2019

I didn’t had other previous experiences in US so hard to compare

3.3
Verified Homeowner
Mckinney, on Dec 19, 2019

Prompt responces

3.7
Verified Homeowner
Mckinney, TX, on Dec 03, 2020

I had little different experience in the design studio where everything turns out to be an upgrade and not upgrade items aren't with higher grade levels, people are great from contract to move-in but just the design options are very limited

4.7
Verified Homeowner
Mckinney, on Apr 15, 2019

Allowed changes

4.8
Verified Homeowner
Mckinney, on Oct 05, 2019

None. Incomplete work.

1.7
Verified Homeowner
Mckinney, TX, on Sep 18, 2020

Like - builder [name removed] and sales guy [name removed] made the the experience easy and kept us informed every step of the way

5.0
Verified Homeowner
Mckinney, on Jan 23, 2019

High ceilings, open plan

4.3
Verified Homeowner
Mckinney, on Apr 01, 2019

The direct relation to [name removed] that has been very helpful for anything that I need from GH

4.7
Verified Homeowner
Mckinney, TX, on Aug 04, 2020

The overall experience was long, delayed and very dis-oriented. We had 3 different builders from start to finish, the sales person was moved to another site in the middle of all this and his boss changed too. That translated into a number of calls me chasing for the updates all the way from 30th Sept until the last builder([name removed]) stepped in sometime in Feb. I was very disappointed in Grand with the way they handled my case, I heard somewhere that "Promises are meant to be broken" and I saw/felt that in this transaction, time and time again. There were some positives too - location, community and the design of the house we love. Quality is another thing, after paying over half a million for the house item used in the house are less than Builders quality and I am not sure how it passed the quality check. The Cabinets has the worst finish ever, the ball baring were not installed until I refused to sign and than the builder changed them on the last day. But still the quality is not a GRAND quality. The side yard is so uneven. I specifically asked for privacy walls/wooden fence and it was promised all the way until the last day and then it was put on stating the HOA will not agree but [name removed] confirmed and [name removed] is aware of it that HOA approved it back in April. All in all, big price big place quality - not quite there and communication I will not even dare to rate from 1-10. [name removed] did everything he could and things moved a lot better than before so credit to him.

3.8
Verified Homeowner
Mckinney, on Oct 30, 2018

Sugar coated talks made us feel we are going to have best experience in building our home. But in reality that didnt happen;

1.8
Verified Homeowner
Mckinney, on Mar 17, 2019

Warranty person has been very prompt in responding to the issues and very clear in explaination

5.0
Verified Homeowner
Mckinney, TX, on Jan 23, 2020

The sales and home builders are all very friendly.

3.2
Verified Homeowner
Mckinney, on Oct 29, 2018

[name removed] has been great

4.6
Verified Homeowner
Mckinney, TX, on Sep 12, 2019

The contractor ([name removed]) was extremely transparent and provided details on every specification and went beyond to make sure we would be happy. [name removed] is very knowledgeable and customer focused.

4.9
Verified Homeowner
Mckinney, on May 30, 2018

It needs improvement. Please keep the buyers informed and updated. No proper communication happens on the status of issues.

1.2
Verified Homeowner
Mckiney, TX, on Sep 09, 2019

We are fully satisfied with the walk through inspection process and the support we had before and after move in.

4.9
Verified Homeowner
Mckinney, TX, on Aug 03, 2019

Grand home staffs work in an extremely customer oriented mode that made the overall experience great!

5.0
Verified Homeowner
Mckinney, TX, on Apr 14, 2019

Working with [name removed] during the sales process and then [name removed] during the building process made the entire process so easy and transparent. They were both so helpful and answered all our questions.

4.8
Verified Homeowner
Mckinney, TX, on Feb 22, 2019

Working with our builder, [name removed], was the best part of our experience.

4.6
Verified Homeowner
Mckinney, TX, on Nov 29, 2018

My builder [name removed]

4.5
Verified Homeowner
Mckinney, TX, on Nov 23, 2018

Customer service and my construction manager [name removed]’s attention to detail

4.7
Verified Homeowner
Mckinney, TX, on Oct 26, 2018

my third builder [name removed] was really helpful. But one of our important requirement which was having the plugs on baseboards (like the model house) did not happen. That is going to be the reason that you did not earn 10 on all questions.

4.7
Verified Homeowner
Mckinney, TX, on Oct 25, 2018

Immediate attention to any build issues and getting it corrected

4.8
Verified Homeowner
Mckinney, TX, on Jul 14, 2018

[name removed] has completed the house within a very short time. He responds to any questions we have almost immediately either on phone or text. He is very attentive to detail and always listened to our concerns and addressed them appropriately.

4.9
Verified Homeowner
Mckinney, TX, on Jun 23, 2018

My builder [name removed] and sales associate [name removed]

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, TX, on Apr 04, 2021

Every process was excellent

4.9
Verified Homeowner
Mckinney, TX, on Mar 26, 2021

The whole build process has been great for us. we are satisfied with the final product

5.0
Verified Homeowner
Mckinney, TX, on Feb 24, 2021

I want to say special thank you to [name removed] and [name removed]. I didn’t get a survey for them specifically at the closing – so I wanted to make sure they get special recognition. Once they took over after bill left as my builder back In august – [name removed] and [name removed] have been great at communications and tried to address my concerns as much as possible. Even after my original sales agent left – [name removed] and [name removed] took on dual jobs as my sales agent and as a builder and answered all my questions and kept me up to date on a weekly updates. I truly appreciate them as they went above and beyond to assist with the completion of the house. They are truly professionals.

5.0
Verified Homeowner
Mckinney, TX, on Feb 24, 2021

Everything was excellent, I would make recommendations on requests regarding some color choices of fixtures regarding bathrooms and lighting.

5.0
Verified Homeowner
Mckinney, TX, on Dec 03, 2020

I had little different experience in the design studio where everything turns out to be an upgrade and not upgrade items aren't with higher grade levels, people are great from contract to move-in but just the design options are very limited

4.7
Verified Homeowner
Mckinney, TX, on Sep 18, 2020

Like - builder [name removed] and sales guy [name removed] made the the experience easy and kept us informed every step of the way

5.0
Verified Homeowner
Mckinney, TX, on Aug 04, 2020

The overall experience was long, delayed and very dis-oriented. We had 3 different builders from start to finish, the sales person was moved to another site in the middle of all this and his boss changed too. That translated into a number of calls me chasing for the updates all the way from 30th Sept until the last builder([name removed]) stepped in sometime in Feb. I was very disappointed in Grand with the way they handled my case, I heard somewhere that "Promises are meant to be broken" and I saw/felt that in this transaction, time and time again. There were some positives too - location, community and the design of the house we love. Quality is another thing, after paying over half a million for the house item used in the house are less than Builders quality and I am not sure how it passed the quality check. The Cabinets has the worst finish ever, the ball baring were not installed until I refused to sign and than the builder changed them on the last day. But still the quality is not a GRAND quality. The side yard is so uneven. I specifically asked for privacy walls/wooden fence and it was promised all the way until the last day and then it was put on stating the HOA will not agree but [name removed] confirmed and [name removed] is aware of it that HOA approved it back in April. All in all, big price big place quality - not quite there and communication I will not even dare to rate from 1-10. [name removed] did everything he could and things moved a lot better than before so credit to him.

3.8
Verified Homeowner
Mckinney, TX, on Jan 23, 2020

The sales and home builders are all very friendly.

3.2
Verified Homeowner
Mckinney, TX, on Sep 12, 2019

The contractor ([name removed]) was extremely transparent and provided details on every specification and went beyond to make sure we would be happy. [name removed] is very knowledgeable and customer focused.

4.9
Verified Homeowner
Mckiney, TX, on Sep 09, 2019

We are fully satisfied with the walk through inspection process and the support we had before and after move in.

4.9
Verified Homeowner
Mckinney, TX, on Aug 03, 2019

Grand home staffs work in an extremely customer oriented mode that made the overall experience great!

5.0
Verified Homeowner
Mckinney, TX, on Apr 14, 2019

Working with [name removed] during the sales process and then [name removed] during the building process made the entire process so easy and transparent. They were both so helpful and answered all our questions.

4.8
Verified Homeowner
Mckinney, TX, on Feb 22, 2019

Working with our builder, [name removed], was the best part of our experience.

4.6
Verified Homeowner
Mckinney, TX, on Nov 29, 2018

My builder [name removed]

4.5
Verified Homeowner
Mckinney, TX, on Nov 23, 2018

Customer service and my construction manager [name removed]’s attention to detail

4.7
Verified Homeowner
Mckinney, TX, on Oct 26, 2018

my third builder [name removed] was really helpful. But one of our important requirement which was having the plugs on baseboards (like the model house) did not happen. That is going to be the reason that you did not earn 10 on all questions.

4.7
Verified Homeowner
Mckinney, TX, on Oct 25, 2018

Immediate attention to any build issues and getting it corrected

4.8
Verified Homeowner
Mckinney, TX, on Jul 14, 2018

[name removed] has completed the house within a very short time. He responds to any questions we have almost immediately either on phone or text. He is very attentive to detail and always listened to our concerns and addressed them appropriately.

4.9
Verified Homeowner
Mckinney, TX, on Jun 23, 2018

My builder [name removed] and sales associate [name removed]

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Jul 22, 2021

[name removed] our rep has been very helpful and attentive so far with my concerns and tickets. i am pleased overall with the process and warranty thus far

5.0
Verified Homeowner
Mckinney, on Mar 29, 2021

With our customer care experience all our concerns were addressed. They fulfilled our expectations!! Great experience

5.0
Verified Homeowner
Mckinney, on Feb 09, 2021

We have a few minor items we need addressed. Overall, our experience has been positive.

4.9
Verified Homeowner
Mckinney, on Jul 29, 2020

I am very happy with [name removed], the warranty service manager. He has been very responsive and a pleasure to work with. We had some major issues with the flooring and other minor repairs. [name removed] was very quick to address all of them. He kept me informed throughout the process

5.0
Verified Homeowner
Mckinney, on Dec 19, 2019

Prompt responces

3.7
Verified Homeowner
Mckinney, on Oct 05, 2019

None. Incomplete work.

1.7
Verified Homeowner
Mckinney, on Apr 01, 2019

The direct relation to [name removed] that has been very helpful for anything that I need from GH

4.7
Verified Homeowner
Mckinney, on Mar 17, 2019

Warranty person has been very prompt in responding to the issues and very clear in explaination

5.0
Verified Homeowner
Mckinney, on Oct 29, 2018

[name removed] has been great

4.6
Verified Homeowner
Mckinney, on May 30, 2018

It needs improvement. Please keep the buyers informed and updated. No proper communication happens on the status of issues.

1.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on Aug 16, 2021

I need service. I sent email a week ago and I did not get any response.

2.7
Verified Homeowner
Mckinney, on Jun 16, 2021

I like the responsiveness of the warranty team. [name removed] and team are always there to assist when needed. Thank you!

4.9
Verified Homeowner
Mckinney, on Jan 11, 2021

Like - All commitments were met Dislikes - Overall finish of the house not satisfactory

3.5
Verified Homeowner
Mckinney, on Oct 29, 2019

Overall experience is good. [name removed] was very helpful and quick to resolve any issues.

4.8
Verified Homeowner
Mckinney, on Sep 03, 2019

I didn’t had other previous experiences in US so hard to compare

3.3
Verified Homeowner
Mckinney, on Apr 15, 2019

Allowed changes

4.8
Verified Homeowner
Mckinney, on Jan 23, 2019

High ceilings, open plan

4.3
Verified Homeowner
Mckinney, on Oct 30, 2018

Sugar coated talks made us feel we are going to have best experience in building our home. But in reality that didnt happen;

1.8
Verified Homeowner