Homebuilder Ratings & Reviews

Grand Homes

West

110 Homeowner Reviews
Nov 2023 - May 2025

Grand Homes

Overall Satisfaction

4.7
Customers' overall satisfaction
4.7
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less

Most Recent 20 Comments From West
Purchase Experience Testimonials from Real Homebuyers

Irving, Tx, on Aug 30, 2024

[Translated from ES] Flexibility in the sale-purchase process, help with credit, communication with the builder

5.0
Verified Homeowner
Justin, Tx, on Aug 21, 2024

We love the house, move in was awesome. Staff have been wonderful and very attentive. Only dissatisfaction we have is that we were told that there is only electric stove here in [name removed] city while one of my friends that live in the same city have gas.

4.5
Verified Homeowner
Irving, Tx, on Aug 02, 2024

Great experience working with [name removed] and now [name removed] on home warranty related asks. I highly appreciate services and commitment of Grand homes especially [name removed] as our primary contact during entire time of home building. CA

5.0
Verified Homeowner
Justin, Tx, on Jun 26, 2024

Everything went flawless from start to finish. [name removed] and [name removed] did a excellent job on explaining and addressing issue we had in a very timely matter

4.9
Verified Homeowner
Irving, Tx, on Jun 25, 2024

1. Honored the commitments, 2. Good management. Dislikes - not much choice in standard price options.

4.8
Verified Homeowner
Irving, Tx, on May 01, 2024

No dislikes

5.0
Verified Homeowner
Irving, Tx, on Apr 18, 2024

Liked everything and was very supportive.

4.7
Verified Homeowner
Irving, Tx, on Apr 17, 2024

Wish have better quality cabinets.

5.0
Verified Homeowner
Justin, TX, on Mar 18, 2024

My salesperson and my builder changed in the middle of things so that made it kind of confusing at first but the people who replaced them were fantastic.

5.0
Verified Homeowner
Justin, TX, on Mar 12, 2024

Everything was good

5.0
Verified Homeowner
Justin, TX, on Feb 15, 2024

Best experience

5.0
Verified Homeowner
Justin, TX, on Jan 26, 2024

I like how [name removed] and [name removed] kept in touch and updating us every week. They were very helpful and answered every questions we had.

5.0
Verified Homeowner
Justin, TX, on Jan 24, 2024

The sales ladies were simply amazing . Following the sale and including the closing [name removed] the builder was superb. I also recently met with [name removed] the lady associated with the warranty was very informative. [name removed] , has gone above and beyond and deserve a raise . She represents your company well

5.0
Verified Homeowner
Irving, TX, on Jan 08, 2024

Dislike: -The contract creation was a nightmare as simple mistakes needed to have the entire contract rewritten. Grand Homes not integrating modern software such as DOCUSIGN or equivalent required our contract to be rewritten almost 6 times to even get right. Then entire process was archaic. The design center personnel were great and tried to help as much as possible but having a program that renders a 3d model of the home and be able to appply colors and see the design choices online would help emmensely in customer satisfaction for local and for out of state buyers. The corporate side really needs to invest in proper trainign of their personnel and ensure that they are equipped for all events that may unfold. Likes: the ground staff were amazing. from the agent to the builder they are some of the best and most dedicated people ive every met.

4.3
Verified Homeowner
Justin, TX, on Jan 04, 2024

Things we like are the staircase, floating Game room, and high Ceilings. Experience with [name removed] from warranty was good. She helped to fix the fireplace and also helped to remove a big piece of wood from Bathroom #4. Grand Home was able to help with some of the closing costs for interest buy-down. Things we don't like are as below: (1)Our Experience with the Sales Team: We were never given any options that we wanted to add after sending [name removed]. We were promised by ([name removed]-Sales Person) that we could add options later but when we tried to add them we were never allowed. We tried to talk to Manager [name removed] and she was not of too much help on this matter of adding options from the beginning. Also, we found out about the options by looking at some other models in the neighborhood, and those options/information were never provided to us. The only option we were allowed was to make a study room which also was sneaked in due to Grand Home not being able to build a covered Patio. We wanted to change Lot after a couple of days of sending [name removed] and we were told that it is only possible after making a payment of $10,000. At this time we were allowed to add Pantry expansion. (2) Bedrooms felt to be smaller in size, especially for houses this big. They could have been a little bigger. (3) The Main Entrance Door could have been bigger. We had to return a bigger size refrigerator since it didn't pass through the door. (4) The backyard is very sloppy compared to neighbor homes. No actions were taken even after bringing that up. We would not have paid $10,000 extra to get this lot if we knew it would be very sloppy on the back. Kids can't enjoy the backyard (5) We were also not given options to extend the Fence for more privacy on the sides. (6) The quality of materials could have been better (7) The Design Center should have more options to choose from. Move In Day Chaos: Due to Closing Date changes, we had to deal with lots of things like Tenants and the delivery of Furniture and Appliances. Also, Kids were not able to go to school for about a week. Also due to the Title Company change at the last moment, all the paperwork was not done properly and as a result, we along with the moving company had to wait for 5 hours outside the house. We were able to get our keys after 5 hours of waiting outside the new built house

3.9
Verified Homeowner
Irving, TX, on Jan 04, 2024

The construction of my house was very quick, and the builder, [name removed], was consistently helpful, providing updates throughout the process. However, I faced challenges with my agent, who did not provide sufficient information before I signed the contract. This resulted in a $10,000 penalty for making changes, as I received incorrect information from the agent. My experience with the studio model was rushed, limiting my ability to include additional features I desired. Unfortunately, it was too late to make any changes. Despite the overall positive aspects of the construction, these issues with the agent and studio experience were significant drawbacks.

4.7
Verified Homeowner
Irving, TX, on Jan 02, 2024

Builder [name removed] is super helpful and nice!

4.9
Verified Homeowner
Justin, TX, on Dec 26, 2023

I want to start by thanking [name removed] and [name removed](Sales representatives) as they were very helpful and supportive starting from deciding the lot, understanding our needs for the floor plan, and suggesting changes, going over the contract and its details, and weekly progress update videos. Then I want to thank [name removed], since she took over as builder for our home our path was very smooth till the closing date as she was quick to respond to any query we had and she always listened to our problem and tried to provide the fix as soon as she could. We feel that our design center appointment could have been better as looking back we think that we would have made some changes if it had been explained properly at the time of the appointment. Our closing experience was not great as closing was delayed, the title company got changed 2 days before closing, and not all the documents were sent correctly to the new title company so we had to wait an entire day at the title company office for the corrections.

4.8
Verified Homeowner
Irving, TX, on Dec 11, 2023

Generally all was good.

5.0
Verified Homeowner
Justin, TX, on Dec 01, 2023

Excellent overall

5.0
Verified Homeowner