Top Homebuilder Ratings & Reviews

Grand Homes

Trails Of Glenwood

13 Homeowner Reviews Completed Feb 2020 - Oct 2021

Overall Satisfaction

4.4
Customers' overall satisfaction
3.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.1

Home Personalization Experience

4.7

Construction Experience

4.3

Customer Care Experience

4.3

Home Readiness

3.9

Installation & Workmanship

4.2

Community Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Plano, TX, on Oct 31, 2019

Dealing with the builder/s and offices sales people was a great experience. They were hassle and stress free made the move enjoyable.

5.0
Verified Homeowner
Plano, on Aug 05, 2020

I had a wonderful experience and all of my questions and / or concerns were addressed immediately.

4.9
Verified Homeowner
Plano, on Jun 09, 2021

Timely response and repair

4.5
Verified Homeowner
Wylie, TX, on Jun 26, 2019

They rushed the closing date and the house was incomplete. The main construction supervisor was not knowledgeable and inexperienced. We feel we got a substandard house for the money we are paying. The house is having issues 2 months after moving in. The builder/construction manager did not even know we had added a reading desk until 1 day to closing. Trades had to still come finish up on the house even after closing. I would nver ever recommend you buy from grand homes.

1.4
Verified Homeowner
Plano, on Feb 12, 2020

Prompt and courteous service on warranty service calls.

5.0
Verified Homeowner
Plano, on Jun 18, 2020

Closing

4.9
Verified Homeowner
Plano, TX, on Jun 01, 2019

The communication between my builder and I

4.6
Verified Homeowner
Plano, on Aug 30, 2019

My warranty guy ([name removed]) has taken care of every concern my family may have in a promptly manner. He goes above and beyond our expectations.

5.0
Verified Homeowner
Plano, on Feb 16, 2020

Thank for the great home you built and fine customer service.

5.0
Verified Homeowner
Plano, on Apr 23, 2019

The builder has met what they claimed

5.0
Verified Homeowner
Plano, TX, on May 24, 2019

Sales person was nice but looks like the builder lack program management. Brick deliveries delayed. poor contractor management. Lots of redos, back jobs...Install here and remove it after a week or so, replace it again, creates damage and repair again which affecting the quality of work. Workers not properly oriented. Dont care attitudes and carry out work in fast pace

3.2
Verified Homeowner
Plano, on Oct 10, 2019

Dealing with the people

4.4
Verified Homeowner
Plano, on Dec 27, 2018

Very Friendly courteous services. Respond promptly and issued resolve quickly. I've outlet in the kitchen keep tripped every days. [name removed] my warranty agent has sent Electrician to get it fix and replaced 20amp Breaker. Issued has been solve very quickly. Thanks

4.1
Verified Homeowner
Plano, TX, on Dec 29, 2018

Pretty seemless process. People were very inviting and professional.

5.0
Verified Homeowner
Plano, on Jul 26, 2019

[name removed] [name removed] is the best he is so professional and nice and polite and gets things done fast and efficient We love him

5.0
Verified Homeowner
Plano, TX, on Sep 27, 2018

Our builder [name removed] was a super star he was so approachable kind and professional and always kept us in the loop. We love [name removed]

5.0
Verified Homeowner
Plano, on Oct 03, 2018

Friendly approach and quick response

5.0
Verified Homeowner
Allen, on Mar 27, 2019

The high quality home with great customer service.

4.9
Verified Homeowner
Plano, on Oct 31, 2017

Good warranty rep.

4.4
Verified Homeowner
Plano, on May 08, 2018

[name removed] has been great. He is a fund of knowledge. He is readily available to answer our questions and address our needs/concerns.

5.0
Verified Homeowner
Plano, TX, on Sep 04, 2018

The design and architectural. [name removed] [name removed] has excellent [name removed] designed Bright and Fresh. [name removed] our Project Manager on our house did excellent job to work with us. Extremely friendly and helpful. We've met him more than anyone else during the course of construction.

4.0
Verified Homeowner
Plano, on Jul 07, 2017

[name removed] perfect but everything was addressed. It's as good as it can be.

4.7
Verified Homeowner
Allen, TX, on Apr 17, 2018

We had two salespeople. The first one was fired from the company and the second one did not communicate very well throughout the entire process. Our builder was WONDERFUL and we wouldn’t have bought this house without him.

4.2
Verified Homeowner
Plano, on Apr 29, 2018

All team members are very personable and easy to work with. They respond quickly to resolve issues.

4.6
Verified Homeowner
Plano, on Jun 23, 2017

Assigned field worker is very helpful and very sensitive t my requests and concerns.

4.5
Verified Homeowner
Plano, on Sep 06, 2017

Should include a small awning, maybe even just 1 foot one, over back door for free for homes without a full blown patio cover. Had door leak that damaged our wood floors. Probably just a design flaw to not include something to reduce rain pressure on back door. [name removed] job by warranty team so far taking care of the issue though! House is great other than this issue as well!

5.0
Verified Homeowner
Plano, TX, on Jan 19, 2018

The salesperson promised things in the beginning, that were not going to be included in the end until we had to push for them, showing email proof that it was promised. Also, quality of the workmanship was poor. Subcontractors had to go back multiple times to complete their work or fix things.

3.7
Verified Homeowner
Plano, on May 02, 2017

I am very satisfied with [name removed]'s work and his commitments but not really satisfied with the quality of my home because so many things were done in "RUSH" during building phase without thinking about the quality of the work. It was a RUSH job.

4.9
Verified Homeowner
Plano, on May 25, 2017

[name removed] our builder is quick to answer questions and resolve problems.

4.6
Verified Homeowner
Plano, TX, on Sep 29, 2017

Quality and delivery time

4.9
Verified Homeowner
Plano, on Mar 03, 2016

We like the design of our home. The workmanship could be better. Many of the final touch ups are rough, do not look the work of professionals at all. Sod was placed on very bumpy ground. When I look around and found that we are not alone. This is not the first time we built a new home. We had much better experience before.

4.8
Verified Homeowner
Plano, on Feb 07, 2017

GRAND HAS FOLLOWED UP WITH REPAIRS AS STATED. ALSO, OUR EXPECTATIONS HAS CHANGED AS WELL. AFTER TALKING TO OTHER BUILDERS, MANY THINGS ARE NOT PERFECT, BUT I THINK OVERALL WE HAVE RESOLVED THE ISSUES ON HAND. THUS FAR WE HAVE NOT EXPERIENCED ANY NEW ISSUES.

5.0
Verified Homeowner
Plano, TX, on Aug 12, 2017

[name removed] good

1.8
Verified Homeowner
Plano, on Jan 28, 2016

Quality of customer care.

5.0
Verified Homeowner
Plano, on Sep 22, 2016

For the most part, issues have been resolved in a timely manner

4.8
Verified Homeowner
Plano, TX, on Jun 03, 2017

Only negative thing I can say is that it seems like a real bad design decision to put the water heaters in the attic instead of the garage. I've had a water heater break in a previous house before and it wasn't that big of a deal(was in garage), here it would be a potential disaster.

5.0
Verified Homeowner
Plano, on Aug 12, 2015

The post-sale service is very good. [name removed] is very kind and professional.

4.7
Verified Homeowner
Plano, on Oct 17, 2015

My warranty representative has been very unresponsive to a few of my needs and has given me unacceptable excuses and made up reasons to not fix things which should be covered under warranty.

0.7
Verified Homeowner
Plano, TX, on Feb 18, 2017

[name removed] - The best Sales Representative. He was very knowledgeable of the homes and every feature. He was not overbearing with his sales techniques. He was also very friendly and had excellent follow-up skills.

4.6
Verified Homeowner
Plano, on Jul 16, 2014

[name removed] did a wonderful job

5.0
Verified Homeowner
Plano, on Apr 29, 2015

[name removed] was our builder and he listened to all of our concerns ... even more than the sales rep did.

4.5
Verified Homeowner
Plano, TX, on Nov 15, 2016

There were so many issues with the home leading to closing. The quality of work from the contractors is well below expectation. For example, each light fixture has a place to be screwed in with 4 screws. However, only one screw was used per light fixture. The grass and shrubs is not good. The paint, grout, and stain was done poorly with lots of sloppy areas.

0.7
Verified Homeowner
Plano, on Feb 19, 2014

[name removed] & [name removed] was always very responsive to any request as needed. Always returns my call very promply. She & he is very caring and always very professional. The two of them, takes great pride in their work and ensuring the customs of Grandhomes are very pleased. A very great asset to the grandhomes team. I know Grandhomes is very proud of the two.

4.5
Verified Homeowner
Plano, on Mar 07, 2015

For the follow up one year warranty. [name removed] has done excellent job. That is why I am giving 10.

5.0
Verified Homeowner
Plano, TX, on Nov 11, 2016

The process was very difficult as my specific builder would not install in certain things into the home that should be installed. There is no ceiling outlet for the projector in the media room and no wiring for the cable from the attic to the On-Q box. The salesperson sometimes seemed confused and unsure of what she was doing and trying to forcefully push things. OVerall it was a difficult 10 months process and now living in the home we are finding problems that should not have been problems.

4.2
Verified Homeowner
Plano, on Jan 29, 2014

The team that handles repairs has been great, in particular [name removed]. She is very responsive and always follows up in a timely manner to make sure the work is done. We have only had minor claims but all have been taken care of so far without any problem. The contractors who have come to our home have also been on time and professional. We have been very happy with their and [name removed]'s performance and would recommend to anyone building a home.

4.7
Verified Homeowner
Plano, TX, on Nov 05, 2016

Location/Area

4.5
Verified Homeowner
Plano, on Oct 31, 2013

The matte counter tops in the baths are very hard to keep clean and stain easily-it might be good to substitute this from the choice selection. The kitchen drawers in my opinion should be able to have soft close drawer glides since they were offered. The cabinet maker for our house could not make that work (he should check out IKEA's hardware). He gave me extra extend drawer glides that I appreciate, but really wanted the soft close. [name removed] needs to make sure that the contractor can do what is offered, or remove the choice or change contractors. The last issue that we have is the grass sod. Our yards are a patchwork of several different types of bermuda and will not grow or turn green, except in a few places. We have done everything short of tearing it out and starting over. Our son was a Grounds keeper in the NFL and knows grass...even he couldn't help us. I suppose we will be ripping it out in the Spring.

4.7
Verified Homeowner
Plano, TX, on Oct 13, 2016

[name removed] did a great job building the home and communicating with us - picking up from that lousy sales person - unmet commitment is utter disrespect from HOA management company who you hired

3.3
Verified Homeowner
Plano, on Aug 28, 2013

Two requests for repairs did not meet our expectations: 1) cracks on garage floor. 2) gaps in the roof deck above garage. Everything else we are satisfied so far.

4.7
Verified Homeowner
Plano, TX, on Aug 22, 2016

[name removed] almost alway returned my call and try to resolve the issues due to the house.

4.8
Verified Homeowner
Plano, on Apr 16, 2013

[name removed] is very very helpful this entire year, we are very happy with her service. She went extra mile to meet customer's expectation.

5.0
Verified Homeowner
Plano, TX, on Aug 05, 2015

My home builder [name removed] is a nice guy. There are many problems once we told him about it but he fixed it right a way. He always keep us update to date and let's us know what is going on next. We are greatly appreciate it.

4.5
Verified Homeowner
Plano, TX, on Jun 07, 2015

The design center was horrible and did all kinds of mistakes for which I had to pay.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Plano, TX, on Oct 31, 2019

Dealing with the builder/s and offices sales people was a great experience. They were hassle and stress free made the move enjoyable.

5.0
Verified Homeowner
Wylie, TX, on Jun 26, 2019

They rushed the closing date and the house was incomplete. The main construction supervisor was not knowledgeable and inexperienced. We feel we got a substandard house for the money we are paying. The house is having issues 2 months after moving in. The builder/construction manager did not even know we had added a reading desk until 1 day to closing. Trades had to still come finish up on the house even after closing. I would nver ever recommend you buy from grand homes.

1.4
Verified Homeowner
Plano, TX, on Jun 01, 2019

The communication between my builder and I

4.6
Verified Homeowner
Plano, TX, on May 24, 2019

Sales person was nice but looks like the builder lack program management. Brick deliveries delayed. poor contractor management. Lots of redos, back jobs...Install here and remove it after a week or so, replace it again, creates damage and repair again which affecting the quality of work. Workers not properly oriented. Dont care attitudes and carry out work in fast pace

3.2
Verified Homeowner
Plano, TX, on Dec 29, 2018

Pretty seemless process. People were very inviting and professional.

5.0
Verified Homeowner
Plano, TX, on Sep 27, 2018

Our builder [name removed] was a super star he was so approachable kind and professional and always kept us in the loop. We love [name removed]

5.0
Verified Homeowner
Plano, TX, on Sep 04, 2018

The design and architectural. [name removed] [name removed] has excellent [name removed] designed Bright and Fresh. [name removed] our Project Manager on our house did excellent job to work with us. Extremely friendly and helpful. We've met him more than anyone else during the course of construction.

4.0
Verified Homeowner
Allen, TX, on Apr 17, 2018

We had two salespeople. The first one was fired from the company and the second one did not communicate very well throughout the entire process. Our builder was WONDERFUL and we wouldn’t have bought this house without him.

4.2
Verified Homeowner
Plano, TX, on Jan 19, 2018

The salesperson promised things in the beginning, that were not going to be included in the end until we had to push for them, showing email proof that it was promised. Also, quality of the workmanship was poor. Subcontractors had to go back multiple times to complete their work or fix things.

3.7
Verified Homeowner
Plano, TX, on Sep 29, 2017

Quality and delivery time

4.9
Verified Homeowner
Plano, TX, on Aug 12, 2017

[name removed] good

1.8
Verified Homeowner
Plano, TX, on Jun 03, 2017

Only negative thing I can say is that it seems like a real bad design decision to put the water heaters in the attic instead of the garage. I've had a water heater break in a previous house before and it wasn't that big of a deal(was in garage), here it would be a potential disaster.

5.0
Verified Homeowner
Plano, TX, on Feb 18, 2017

[name removed] - The best Sales Representative. He was very knowledgeable of the homes and every feature. He was not overbearing with his sales techniques. He was also very friendly and had excellent follow-up skills.

4.6
Verified Homeowner
Plano, TX, on Nov 15, 2016

There were so many issues with the home leading to closing. The quality of work from the contractors is well below expectation. For example, each light fixture has a place to be screwed in with 4 screws. However, only one screw was used per light fixture. The grass and shrubs is not good. The paint, grout, and stain was done poorly with lots of sloppy areas.

0.7
Verified Homeowner
Plano, TX, on Nov 11, 2016

The process was very difficult as my specific builder would not install in certain things into the home that should be installed. There is no ceiling outlet for the projector in the media room and no wiring for the cable from the attic to the On-Q box. The salesperson sometimes seemed confused and unsure of what she was doing and trying to forcefully push things. OVerall it was a difficult 10 months process and now living in the home we are finding problems that should not have been problems.

4.2
Verified Homeowner
Plano, TX, on Nov 05, 2016

Location/Area

4.5
Verified Homeowner
Plano, TX, on Oct 13, 2016

[name removed] did a great job building the home and communicating with us - picking up from that lousy sales person - unmet commitment is utter disrespect from HOA management company who you hired

3.3
Verified Homeowner
Plano, TX, on Aug 22, 2016

[name removed] almost alway returned my call and try to resolve the issues due to the house.

4.8
Verified Homeowner
Plano, TX, on Aug 05, 2015

My home builder [name removed] is a nice guy. There are many problems once we told him about it but he fixed it right a way. He always keep us update to date and let's us know what is going on next. We are greatly appreciate it.

4.5
Verified Homeowner
Plano, TX, on Jun 07, 2015

The design center was horrible and did all kinds of mistakes for which I had to pay.

4.2
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Plano, on Jun 09, 2021

Timely response and repair

4.5
Verified Homeowner
Plano, on Feb 12, 2020

Prompt and courteous service on warranty service calls.

5.0
Verified Homeowner
Plano, on Aug 30, 2019

My warranty guy ([name removed]) has taken care of every concern my family may have in a promptly manner. He goes above and beyond our expectations.

5.0
Verified Homeowner
Plano, on Apr 23, 2019

The builder has met what they claimed

5.0
Verified Homeowner
Plano, on Dec 27, 2018

Very Friendly courteous services. Respond promptly and issued resolve quickly. I've outlet in the kitchen keep tripped every days. [name removed] my warranty agent has sent Electrician to get it fix and replaced 20amp Breaker. Issued has been solve very quickly. Thanks

4.1
Verified Homeowner
Plano, on Oct 03, 2018

Friendly approach and quick response

5.0
Verified Homeowner
Plano, on May 08, 2018

[name removed] has been great. He is a fund of knowledge. He is readily available to answer our questions and address our needs/concerns.

5.0
Verified Homeowner
Plano, on Apr 29, 2018

All team members are very personable and easy to work with. They respond quickly to resolve issues.

4.6
Verified Homeowner
Plano, on Sep 06, 2017

Should include a small awning, maybe even just 1 foot one, over back door for free for homes without a full blown patio cover. Had door leak that damaged our wood floors. Probably just a design flaw to not include something to reduce rain pressure on back door. [name removed] job by warranty team so far taking care of the issue though! House is great other than this issue as well!

5.0
Verified Homeowner
Plano, on May 25, 2017

[name removed] our builder is quick to answer questions and resolve problems.

4.6
Verified Homeowner
Plano, on Feb 07, 2017

GRAND HAS FOLLOWED UP WITH REPAIRS AS STATED. ALSO, OUR EXPECTATIONS HAS CHANGED AS WELL. AFTER TALKING TO OTHER BUILDERS, MANY THINGS ARE NOT PERFECT, BUT I THINK OVERALL WE HAVE RESOLVED THE ISSUES ON HAND. THUS FAR WE HAVE NOT EXPERIENCED ANY NEW ISSUES.

5.0
Verified Homeowner
Plano, on Sep 22, 2016

For the most part, issues have been resolved in a timely manner

4.8
Verified Homeowner
Plano, on Oct 17, 2015

My warranty representative has been very unresponsive to a few of my needs and has given me unacceptable excuses and made up reasons to not fix things which should be covered under warranty.

0.7
Verified Homeowner
Plano, on Apr 29, 2015

[name removed] was our builder and he listened to all of our concerns ... even more than the sales rep did.

4.5
Verified Homeowner
Plano, on Mar 07, 2015

For the follow up one year warranty. [name removed] has done excellent job. That is why I am giving 10.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Plano, on Aug 05, 2020

I had a wonderful experience and all of my questions and / or concerns were addressed immediately.

4.9
Verified Homeowner
Plano, on Jun 18, 2020

Closing

4.9
Verified Homeowner
Plano, on Feb 16, 2020

Thank for the great home you built and fine customer service.

5.0
Verified Homeowner
Plano, on Oct 10, 2019

Dealing with the people

4.4
Verified Homeowner
Plano, on Jul 26, 2019

[name removed] [name removed] is the best he is so professional and nice and polite and gets things done fast and efficient We love him

5.0
Verified Homeowner
Allen, on Mar 27, 2019

The high quality home with great customer service.

4.9
Verified Homeowner
Plano, on Oct 31, 2017

Good warranty rep.

4.4
Verified Homeowner
Plano, on Jul 07, 2017

[name removed] perfect but everything was addressed. It's as good as it can be.

4.7
Verified Homeowner
Plano, on Jun 23, 2017

Assigned field worker is very helpful and very sensitive t my requests and concerns.

4.5
Verified Homeowner
Plano, on May 02, 2017

I am very satisfied with [name removed]'s work and his commitments but not really satisfied with the quality of my home because so many things were done in "RUSH" during building phase without thinking about the quality of the work. It was a RUSH job.

4.9
Verified Homeowner
Plano, on Mar 03, 2016

We like the design of our home. The workmanship could be better. Many of the final touch ups are rough, do not look the work of professionals at all. Sod was placed on very bumpy ground. When I look around and found that we are not alone. This is not the first time we built a new home. We had much better experience before.

4.8
Verified Homeowner
Plano, on Jan 28, 2016

Quality of customer care.

5.0
Verified Homeowner
Plano, on Aug 12, 2015

The post-sale service is very good. [name removed] is very kind and professional.

4.7
Verified Homeowner
Plano, on Jul 16, 2014

[name removed] did a wonderful job

5.0
Verified Homeowner
Plano, on Feb 19, 2014

[name removed] & [name removed] was always very responsive to any request as needed. Always returns my call very promply. She & he is very caring and always very professional. The two of them, takes great pride in their work and ensuring the customs of Grandhomes are very pleased. A very great asset to the grandhomes team. I know Grandhomes is very proud of the two.

4.5
Verified Homeowner
Plano, on Jan 29, 2014

The team that handles repairs has been great, in particular [name removed]. She is very responsive and always follows up in a timely manner to make sure the work is done. We have only had minor claims but all have been taken care of so far without any problem. The contractors who have come to our home have also been on time and professional. We have been very happy with their and [name removed]'s performance and would recommend to anyone building a home.

4.7
Verified Homeowner
Plano, on Oct 31, 2013

The matte counter tops in the baths are very hard to keep clean and stain easily-it might be good to substitute this from the choice selection. The kitchen drawers in my opinion should be able to have soft close drawer glides since they were offered. The cabinet maker for our house could not make that work (he should check out IKEA's hardware). He gave me extra extend drawer glides that I appreciate, but really wanted the soft close. [name removed] needs to make sure that the contractor can do what is offered, or remove the choice or change contractors. The last issue that we have is the grass sod. Our yards are a patchwork of several different types of bermuda and will not grow or turn green, except in a few places. We have done everything short of tearing it out and starting over. Our son was a Grounds keeper in the NFL and knows grass...even he couldn't help us. I suppose we will be ripping it out in the Spring.

4.7
Verified Homeowner
Plano, on Aug 28, 2013

Two requests for repairs did not meet our expectations: 1) cracks on garage floor. 2) gaps in the roof deck above garage. Everything else we are satisfied so far.

4.7
Verified Homeowner
Plano, on Apr 16, 2013

[name removed] is very very helpful this entire year, we are very happy with her service. She went extra mile to meet customer's expectation.

5.0
Verified Homeowner