Top Homebuilder Ratings & Reviews

Grand Homes

Estates Of Pleasant Valley

4 Homeowner Reviews Completed Feb 2022 - Feb 2023

Overall Satisfaction

3.3
Customers' overall satisfaction
0.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

3.7

Construction Experience

0.7

Customer Care Experience

3.6

Home Readiness

0.5

Installation & Workmanship

1.3
Estates of Pleasant Valley


Community Profile

Estates of Pleasant Valley 2

Spacious 1 acre lots in the city with the tranquility of peaceful living. Large, custom designs conveniently located near major thoroughfares, shopping, dining, recreation and entertainment.  Sachse is centrally located in a convenient location with excellent schools and a fantastic place to call home. Great shopping at Firewheel Town Center, multiple golf and recreation facilities and beautiful parks and nature preserves are all located nearby.


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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Wylie, TX, on Oct 22, 2020

The build took longer than I anticipated. However, I’m very happy with my home.

5.0
Verified Homeowner
Wylie, on Jul 21, 2021

I have been very please with my home. The support from grand homes has been outstanding. All my friends and family truly loves my home.

4.7
Verified Homeowner
Sachse, on Feb 26, 2022

[name removed] [name removed] do not honor their warranty commitments to their customers.

4.3
Verified Homeowner
Sachse, TX, on Aug 14, 2019

The only reassuring thing was our sales rep [name removed]. He was the only consistent person we dealt with over the last year and a half.

2.7
Verified Homeowner
Wylie, on Feb 16, 2021

[name removed] has always provided consistently professional service and advise. If I call or leave a message, [name removed] always follow up with a call or text message and let me know when he’s going to be available to address my problems or issues. That’s a very good representation of [name removed] and Grand Home.

5.0
Verified Homeowner
Wylie, on Mar 18, 2021

Good customer service and very responsive to my concerns. I appreciate the professional follow-up after my home construction. Although I had a few minor problems, all were handled quickly and efficiently.

4.7
Verified Homeowner
Wylie, TX, on Mar 27, 2019

Everyone was very competent, helpful and accommodating.

5.0
Verified Homeowner
Wylie, on Dec 01, 2020

Warranty service has been excellent to date. [name removed] has been supporting our needs 100%

5.0
Verified Homeowner
Wylie, on Mar 01, 2021

The initial financial procedure was unbelievable. My barndoors and .5 bathroom. I have a lot of cracks in multiple places, windows needed replaced. drive way cracking, fireplace igniter replaced, stove not converted to propane gas, small propane tank that we do not own. Still have a lot of things needed to be repaired. One excellent thing is [name removed] our warranty guy. He has been a very bright spot for grand homes and I look forward to working with him.

4.3
Verified Homeowner
Wylie, on Oct 25, 2019

My floor plan and neighborhood

3.7
Verified Homeowner
Wylie, on Oct 17, 2020

I appreciate the patience and professionalism of the warranty customer representative. [name removed] was responsive to our needs after moving into our new Grand home.

5.0
Verified Homeowner
Wylie, on May 11, 2019

[name removed] our warranty person

3.8
Verified Homeowner
Wylie, on May 16, 2019

[name removed], our liason, has been great. He is very sponsive and get results.

5.0
Verified Homeowner
Wylie, on Nov 18, 2018

We have found that [name removed] is the person to contact if you want something done. He has been very helpful and has always responded in a timely manner. He definitely tries to make the customer happy.

5.0
Verified Homeowner
Wylie, on Sep 21, 2018

Mr. [name removed] has always been very responsive. He addressed issues we brought up to him as soon as he could.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Wylie, TX, on Oct 22, 2020

The build took longer than I anticipated. However, I’m very happy with my home.

5.0
Verified Homeowner
Sachse, TX, on Aug 14, 2019

The only reassuring thing was our sales rep [name removed]. He was the only consistent person we dealt with over the last year and a half.

2.7
Verified Homeowner
Wylie, TX, on Mar 27, 2019

Everyone was very competent, helpful and accommodating.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Sachse, on Feb 26, 2022

[name removed] [name removed] do not honor their warranty commitments to their customers.

4.3
Verified Homeowner
Wylie, on Feb 16, 2021

[name removed] has always provided consistently professional service and advise. If I call or leave a message, [name removed] always follow up with a call or text message and let me know when he’s going to be available to address my problems or issues. That’s a very good representation of [name removed] and Grand Home.

5.0
Verified Homeowner
Wylie, on Dec 01, 2020

Warranty service has been excellent to date. [name removed] has been supporting our needs 100%

5.0
Verified Homeowner
Wylie, on Oct 17, 2020

I appreciate the patience and professionalism of the warranty customer representative. [name removed] was responsive to our needs after moving into our new Grand home.

5.0
Verified Homeowner
Wylie, on May 16, 2019

[name removed], our liason, has been great. He is very sponsive and get results.

5.0
Verified Homeowner
Wylie, on Nov 18, 2018

We have found that [name removed] is the person to contact if you want something done. He has been very helpful and has always responded in a timely manner. He definitely tries to make the customer happy.

5.0
Verified Homeowner
Wylie, on Sep 21, 2018

Mr. [name removed] has always been very responsive. He addressed issues we brought up to him as soon as he could.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Wylie, on Jul 21, 2021

I have been very please with my home. The support from grand homes has been outstanding. All my friends and family truly loves my home.

4.7
Verified Homeowner
Wylie, on Mar 18, 2021

Good customer service and very responsive to my concerns. I appreciate the professional follow-up after my home construction. Although I had a few minor problems, all were handled quickly and efficiently.

4.7
Verified Homeowner
Wylie, on Mar 01, 2021

The initial financial procedure was unbelievable. My barndoors and .5 bathroom. I have a lot of cracks in multiple places, windows needed replaced. drive way cracking, fireplace igniter replaced, stove not converted to propane gas, small propane tank that we do not own. Still have a lot of things needed to be repaired. One excellent thing is [name removed] our warranty guy. He has been a very bright spot for grand homes and I look forward to working with him.

4.3
Verified Homeowner
Wylie, on Oct 25, 2019

My floor plan and neighborhood

3.7
Verified Homeowner
Wylie, on May 11, 2019

[name removed] our warranty person

3.8
Verified Homeowner