Top Homebuilder Ratings & Reviews

Grand Homes

Landings Of Kittyhawk

21 Homeowner Reviews Completed Sep 2019 - Oct 2021

Overall Satisfaction

4.2
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.9

Home Personalization Experience

4.6

Construction Experience

4.9

Customer Care Experience

4.8

Home Readiness

4.5

Installation & Workmanship

4.5

Community Profile

Grand Homes logo
Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

Driving Directions
Request More Info

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Jan 27, 2021

Everyone was amazing through the process! [name removed], [name removed], [name removed]! The design center choices were terrible for the choices that didn’t have an upgrade price attached to them.

4.7
Verified Homeowner
Mckinney, on May 11, 2021

None

5.0
Verified Homeowner
Allen, on May 22, 2021

The customer care experience is phenomenal.

4.9
Verified Homeowner
Allen, TX, on Oct 22, 2020

Grand homes people from sales to walk thorough crew promise a lot but right after you sign you realize it was all empty promises. Didn't think that they will try and dodge/ give you run around on basic repairs which they promised they will do. Especially [name removed], who is now posturing on everything that he originally agreed to to take care of. Very disappointing experience

2.7
Verified Homeowner
Mckinney, on Dec 03, 2020

Loved all

5.0
Verified Homeowner
Allen, on Mar 16, 2021

Cut corners on the cosmetics

3.8
Verified Homeowner
Allen, on Sep 05, 2019

christian very good warranty rep take care of everything fast

5.0
Verified Homeowner
Allen, TX, on Sep 04, 2020

Reasonable repair that Your people made effort to make this home looking better than any other construction and to satisfy customer. Very responsive to request in timely manner.

4.8
Verified Homeowner
Allen, on Oct 01, 2020

The kitchen cabinets have cracks along every caulk line. When we put in warranty claim, we are told it is a maintenance issue. 90% of joints in the base boards have gaps in caulk. We have lived in several homes before and have never had the caulking "maintenance" that we have in this house. The drainage of our yard is horrible, we have been working with builder ever since we have moved in. Each side of our yard is mud no matter if you water the yard or not. Over $550K purchase and it looks like we have lived here for 20 years.

2.4
Verified Homeowner
Allen, on Aug 14, 2018

Attentive sales.

4.0
Verified Homeowner
Allen, on Nov 01, 2019

The ceiling is like a wave. Call warranty service to repair already done 2 time. Getting worse instead. In the repair they broken our floor. Master bedroom toilet swaying. And the Screen window not fitted. He told us Tape it ! Never come back to fix. Never reply Email. Bad customer service ever.

1.4
Verified Homeowner
Mckinney, TX, on Aug 28, 2020

We like the fact that we had a great builder ([name removed]) who was the only person that helped us in this transaction of our home. Our dislikes how been associated with the sales agent, the main managing house because they have not helped us at all in any of our concerns, instead they have made us so stressed out there have been many instances.

4.6
Verified Homeowner
Allen, on Jun 05, 2018

Excellent response when we had a few small issues and repairs were completed in a timely manner. Support / guidance and advice has been available from the day we signed the contract and [name removed] and [name removed] are 1st class employees.

4.5
Verified Homeowner
Allen, on Sep 28, 2018

He is always very prompt to get in communication with me on any issues

5.0
Verified Homeowner
Allen, TX, on Jul 25, 2020

Good experience

5.0
Verified Homeowner
Allen, on Dec 22, 2017

Speed to deliver....we had agreed a proposed date for the house to be ready and GH delivered on time and with no hassles. [name removed] to [name removed] and [name removed] who helped us all the way from 1st walking into the showroom to collecting the keys for our first home here in the US.

4.6
Verified Homeowner
Allen, on May 01, 2018

[name removed] our second salesperson saved the sale and was great. She handled the conflicts with the builders. [name removed] also from the warranty department has been awesome.

4.2
Verified Homeowner
Allen, TX, on Jul 09, 2020

from contract to move in. we had 5 grand home employees changed. no good communication was render to me and each time my account was assigned to a new person they had no clue what was previous person and i had discussion.

3.4
Verified Homeowner
Allen, on Oct 30, 2017

Quick response

5.0
Verified Homeowner
Allen, on Mar 12, 2018

I have had great experience with a few people that work for [name removed] homes including [name removed], [name removed] and [name removed]. They've been extremely helpful and represent the [name removed] [name removed] brand well. However, I have been very disappointed with the quality of work on my house. Building a home is not cheap so trying to cut corners to save a dollar here and there I think is unacceptable and can negatively impact the quality of work. I believe [name removed] [name removed] should pay more attention to the little details and use better quality products. It will go a long way in attracting and retaining loyal customers.

3.8
Verified Homeowner
Allen, TX, on Jun 04, 2020

Our builder [name removed] was awesome. Great communicator.

4.8
Verified Homeowner
Allen, on Oct 21, 2017

[name removed] and [name removed]. Both of these people are top notch.

5.0
Verified Homeowner
Allen, on Feb 13, 2018

I'd like to give [name removed] a shout out here. When my year end walk through was coming up, I had a few things to point out to him. I had scheduled some time to go over the issues with him and he was ready to come out, however I became really sick and required a week long hospitalization. [name removed] remained committed to ensuring my needs were met, so he took care of getting the time rescheduled until I was feeling recovered and well enough to walk the house with him. He offered to help me with a few physically challenging tasks too, like checking my coach light and changing the bulb. Very happy with the help I received! Very happy with [name removed] for being understanding and responsive to my needs!

4.9
Verified Homeowner
Allen, TX, on Mar 14, 2020

It was bit shaky experience from sign contract to actual start of construction. But once the construction started, builder was very happy to work with us.

4.4
Verified Homeowner
Allen, on Oct 16, 2017

Building quality very low and number of defective items very high. Cheap labor and building material used by the builder

0.8
Verified Homeowner
Allen, on Jan 24, 2018

Best Home Designs, Customer [name removed] and Warranty

4.7
Verified Homeowner
Allen, TX, on Oct 11, 2019

The ease in transition

5.0
Verified Homeowner
Allen, on Jul 28, 2017

The friendliness and culture of the team is amazing. From end to end, each point of contact in the [name removed] [name removed] team offers to go out of their way to get you what you need.

5.0
Verified Homeowner
Allen, on Oct 25, 2017

They always help me when I call them.

5.0
Verified Homeowner
Allen, TX, on Jul 27, 2019

The builder provided weekly updates so that we can have a knowledge of current construction. The builder addressed timely according to the inspector and our requirements.

3.9
Verified Homeowner
Allen, on Jul 01, 2017

[name removed] has been responsive and helpful, he proactively reached out to us.

5.0
Verified Homeowner
Allen, on Oct 10, 2017

Overall the home design and plans are grand but sometimes I feel like some details are overlooked.

4.8
Verified Homeowner
Allen, TX, on Jul 22, 2019

My builder did his best to meet my expectations beginning from the first meeting we had with him.

4.9
Verified Homeowner
Allen, on May 16, 2017

There are so many reasons: cheap toilets, cheap fences. Ugly tree and shrubs that I have no choice to picks. Bad workmanship. Ugly tile laying.

4.9
Verified Homeowner
Allen, on Jul 25, 2017

Item needing to be completed at move in

4.6
Verified Homeowner
Allen, TX, on Jul 08, 2019

It is high ceiling, bright, open concept

3.3
Verified Homeowner
Allen, on Feb 23, 2017

All my ratings are 100% based on the [name removed] from [name removed] who is from [name removed] homes warranty department not based on the other process I gone thru during the purchase of my home

5.0
Verified Homeowner
Allen, on Jun 08, 2017

We love our home.

4.8
Verified Homeowner
Allen, TX, on Apr 21, 2019

[name removed], our builder, was easy to work with through the entire process.

4.5
Verified Homeowner
Allen, on Jan 31, 2017

[name removed] and [name removed]

4.7
Verified Homeowner
Allen, on Jan 31, 2017

[name removed] home quality group took care my concern and response very prompt.

5.0
Verified Homeowner
Allen, TX, on Apr 17, 2019

The sales experience with [name removed] was great. The home building experience with [name removed] and his commitment to making sure we were happy was awesome too. The only thing we were not happy with is the tile work around the house. It was sub-par

3.9
Verified Homeowner
Allen, on Jan 06, 2017

They helped to meet all the custom features i needed to be able to work at home.

4.8
Verified Homeowner
Allen, on Jan 21, 2017

The quality of the house is not satisfactory. Within one year, there are many issues occurred. What's worse, the builder even made many mistakes during the building. For example, the mortar color was wrong, and shower glass door was installed wrongly. Although they were repaired or refund, the experience was terrible. Besides, the HOA's management company is extremely rude, not friendly. Please change another management company.

3.5
Verified Homeowner
Allen, TX, on Jan 29, 2019

staff is nice

5.0
Verified Homeowner
Allen, on Jul 21, 2016

Customer [name removed] & Quality

5.0
Verified Homeowner
Allen, on Nov 26, 2016

Follow up and responsiveness to issues throughout the past year

4.7
Verified Homeowner
Allen, TX, on Nov 27, 2018

They try to finish the home as per our contract period

4.4
Verified Homeowner
Allen, on May 19, 2016

I have had many issues with my home. Although they have been addressed, there should not be as many problems as I have had with a new home. There are still things that need to be addressed

4.6
Verified Homeowner
Allen, on Jul 30, 2016

quality is excellent and service is on time

5.0
Verified Homeowner
Allen, TX, on Aug 30, 2018

[name removed] studio experience was the best

4.8
Verified Homeowner
Allen, on Mar 28, 2016

Good quality

5.0
Verified Homeowner
Allen, on Apr 27, 2016

We were very unhappy with the home building process but the highly responsive warranty team made us feel that they have met their commitment of taking care of all issues during the warranty period.

5.0
Verified Homeowner
Allen, TX, on Jun 22, 2018

The people I got to work with. The salesperson ([name removed]) and the builder ([name removed])

4.8
Verified Homeowner
Allen, on Feb 10, 2016

Didn't have options to upgrade cabinets. Front driveway was not extended as requested due to city ordinance. However, neighbor across the street got their driveway extended. Did not understand the preferential treatment by the city or builder? Tiles on fireplace installed did not match tiles chosen at design center.

4.8
Verified Homeowner
Allen, on Mar 30, 2016

Quality of the construction is excellent. Ability for the customer support personal to listens and respond to the issues.

5.0
Verified Homeowner
Allen, TX, on May 08, 2018

Both the builder/contractor and the sales person was on top of the process and updated us everyweek.

5.0
Verified Homeowner
Allen, on Jan 31, 2016

We love the design and the overall quality of our home.

5.0
Verified Homeowner
Allen, TX, on Jan 19, 2018

Our Builder([name removed]) was great

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, TX, on Jan 27, 2021

Everyone was amazing through the process! [name removed], [name removed], [name removed]! The design center choices were terrible for the choices that didn’t have an upgrade price attached to them.

4.7
Verified Homeowner
Allen, TX, on Oct 22, 2020

Grand homes people from sales to walk thorough crew promise a lot but right after you sign you realize it was all empty promises. Didn't think that they will try and dodge/ give you run around on basic repairs which they promised they will do. Especially [name removed], who is now posturing on everything that he originally agreed to to take care of. Very disappointing experience

2.7
Verified Homeowner
Allen, TX, on Sep 04, 2020

Reasonable repair that Your people made effort to make this home looking better than any other construction and to satisfy customer. Very responsive to request in timely manner.

4.8
Verified Homeowner
Mckinney, TX, on Aug 28, 2020

We like the fact that we had a great builder ([name removed]) who was the only person that helped us in this transaction of our home. Our dislikes how been associated with the sales agent, the main managing house because they have not helped us at all in any of our concerns, instead they have made us so stressed out there have been many instances.

4.6
Verified Homeowner
Allen, TX, on Jul 25, 2020

Good experience

5.0
Verified Homeowner
Allen, TX, on Jul 09, 2020

from contract to move in. we had 5 grand home employees changed. no good communication was render to me and each time my account was assigned to a new person they had no clue what was previous person and i had discussion.

3.4
Verified Homeowner
Allen, TX, on Jun 04, 2020

Our builder [name removed] was awesome. Great communicator.

4.8
Verified Homeowner
Allen, TX, on Mar 14, 2020

It was bit shaky experience from sign contract to actual start of construction. But once the construction started, builder was very happy to work with us.

4.4
Verified Homeowner
Allen, TX, on Oct 11, 2019

The ease in transition

5.0
Verified Homeowner
Allen, TX, on Jul 27, 2019

The builder provided weekly updates so that we can have a knowledge of current construction. The builder addressed timely according to the inspector and our requirements.

3.9
Verified Homeowner
Allen, TX, on Jul 22, 2019

My builder did his best to meet my expectations beginning from the first meeting we had with him.

4.9
Verified Homeowner
Allen, TX, on Jul 08, 2019

It is high ceiling, bright, open concept

3.3
Verified Homeowner
Allen, TX, on Apr 21, 2019

[name removed], our builder, was easy to work with through the entire process.

4.5
Verified Homeowner
Allen, TX, on Apr 17, 2019

The sales experience with [name removed] was great. The home building experience with [name removed] and his commitment to making sure we were happy was awesome too. The only thing we were not happy with is the tile work around the house. It was sub-par

3.9
Verified Homeowner
Allen, TX, on Jan 29, 2019

staff is nice

5.0
Verified Homeowner
Allen, TX, on Nov 27, 2018

They try to finish the home as per our contract period

4.4
Verified Homeowner
Allen, TX, on Aug 30, 2018

[name removed] studio experience was the best

4.8
Verified Homeowner
Allen, TX, on Jun 22, 2018

The people I got to work with. The salesperson ([name removed]) and the builder ([name removed])

4.8
Verified Homeowner
Allen, TX, on May 08, 2018

Both the builder/contractor and the sales person was on top of the process and updated us everyweek.

5.0
Verified Homeowner
Allen, TX, on Jan 19, 2018

Our Builder([name removed]) was great

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Allen, on May 22, 2021

The customer care experience is phenomenal.

4.9
Verified Homeowner
Mckinney, on Dec 03, 2020

Loved all

5.0
Verified Homeowner
Allen, on Oct 01, 2020

The kitchen cabinets have cracks along every caulk line. When we put in warranty claim, we are told it is a maintenance issue. 90% of joints in the base boards have gaps in caulk. We have lived in several homes before and have never had the caulking "maintenance" that we have in this house. The drainage of our yard is horrible, we have been working with builder ever since we have moved in. Each side of our yard is mud no matter if you water the yard or not. Over $550K purchase and it looks like we have lived here for 20 years.

2.4
Verified Homeowner
Allen, on Nov 01, 2019

The ceiling is like a wave. Call warranty service to repair already done 2 time. Getting worse instead. In the repair they broken our floor. Master bedroom toilet swaying. And the Screen window not fitted. He told us Tape it ! Never come back to fix. Never reply Email. Bad customer service ever.

1.4
Verified Homeowner
Allen, on Sep 28, 2018

He is always very prompt to get in communication with me on any issues

5.0
Verified Homeowner
Allen, on Dec 22, 2017

Speed to deliver....we had agreed a proposed date for the house to be ready and GH delivered on time and with no hassles. [name removed] to [name removed] and [name removed] who helped us all the way from 1st walking into the showroom to collecting the keys for our first home here in the US.

4.6
Verified Homeowner
Allen, on Oct 30, 2017

Quick response

5.0
Verified Homeowner
Allen, on Oct 21, 2017

[name removed] and [name removed]. Both of these people are top notch.

5.0
Verified Homeowner
Allen, on Oct 16, 2017

Building quality very low and number of defective items very high. Cheap labor and building material used by the builder

0.8
Verified Homeowner
Allen, on Jul 28, 2017

The friendliness and culture of the team is amazing. From end to end, each point of contact in the [name removed] [name removed] team offers to go out of their way to get you what you need.

5.0
Verified Homeowner
Allen, on Jul 01, 2017

[name removed] has been responsive and helpful, he proactively reached out to us.

5.0
Verified Homeowner
Allen, on May 16, 2017

There are so many reasons: cheap toilets, cheap fences. Ugly tree and shrubs that I have no choice to picks. Bad workmanship. Ugly tile laying.

4.9
Verified Homeowner
Allen, on Feb 23, 2017

All my ratings are 100% based on the [name removed] from [name removed] who is from [name removed] homes warranty department not based on the other process I gone thru during the purchase of my home

5.0
Verified Homeowner
Allen, on Jan 31, 2017

[name removed] and [name removed]

4.7
Verified Homeowner
Allen, on Jan 06, 2017

They helped to meet all the custom features i needed to be able to work at home.

4.8
Verified Homeowner
Allen, on Jul 21, 2016

Customer [name removed] & Quality

5.0
Verified Homeowner
Allen, on May 19, 2016

I have had many issues with my home. Although they have been addressed, there should not be as many problems as I have had with a new home. There are still things that need to be addressed

4.6
Verified Homeowner
Allen, on Mar 28, 2016

Good quality

5.0
Verified Homeowner
Allen, on Feb 10, 2016

Didn't have options to upgrade cabinets. Front driveway was not extended as requested due to city ordinance. However, neighbor across the street got their driveway extended. Did not understand the preferential treatment by the city or builder? Tiles on fireplace installed did not match tiles chosen at design center.

4.8
Verified Homeowner
Allen, on Jan 31, 2016

We love the design and the overall quality of our home.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Mckinney, on May 11, 2021

None

5.0
Verified Homeowner
Allen, on Mar 16, 2021

Cut corners on the cosmetics

3.8
Verified Homeowner
Allen, on Sep 05, 2019

christian very good warranty rep take care of everything fast

5.0
Verified Homeowner
Allen, on Aug 14, 2018

Attentive sales.

4.0
Verified Homeowner
Allen, on Jun 05, 2018

Excellent response when we had a few small issues and repairs were completed in a timely manner. Support / guidance and advice has been available from the day we signed the contract and [name removed] and [name removed] are 1st class employees.

4.5
Verified Homeowner
Allen, on May 01, 2018

[name removed] our second salesperson saved the sale and was great. She handled the conflicts with the builders. [name removed] also from the warranty department has been awesome.

4.2
Verified Homeowner
Allen, on Mar 12, 2018

I have had great experience with a few people that work for [name removed] homes including [name removed], [name removed] and [name removed]. They've been extremely helpful and represent the [name removed] [name removed] brand well. However, I have been very disappointed with the quality of work on my house. Building a home is not cheap so trying to cut corners to save a dollar here and there I think is unacceptable and can negatively impact the quality of work. I believe [name removed] [name removed] should pay more attention to the little details and use better quality products. It will go a long way in attracting and retaining loyal customers.

3.8
Verified Homeowner
Allen, on Feb 13, 2018

I'd like to give [name removed] a shout out here. When my year end walk through was coming up, I had a few things to point out to him. I had scheduled some time to go over the issues with him and he was ready to come out, however I became really sick and required a week long hospitalization. [name removed] remained committed to ensuring my needs were met, so he took care of getting the time rescheduled until I was feeling recovered and well enough to walk the house with him. He offered to help me with a few physically challenging tasks too, like checking my coach light and changing the bulb. Very happy with the help I received! Very happy with [name removed] for being understanding and responsive to my needs!

4.9
Verified Homeowner
Allen, on Jan 24, 2018

Best Home Designs, Customer [name removed] and Warranty

4.7
Verified Homeowner
Allen, on Oct 25, 2017

They always help me when I call them.

5.0
Verified Homeowner
Allen, on Oct 10, 2017

Overall the home design and plans are grand but sometimes I feel like some details are overlooked.

4.8
Verified Homeowner
Allen, on Jul 25, 2017

Item needing to be completed at move in

4.6
Verified Homeowner
Allen, on Jun 08, 2017

We love our home.

4.8
Verified Homeowner
Allen, on Jan 31, 2017

[name removed] home quality group took care my concern and response very prompt.

5.0
Verified Homeowner
Allen, on Jan 21, 2017

The quality of the house is not satisfactory. Within one year, there are many issues occurred. What's worse, the builder even made many mistakes during the building. For example, the mortar color was wrong, and shower glass door was installed wrongly. Although they were repaired or refund, the experience was terrible. Besides, the HOA's management company is extremely rude, not friendly. Please change another management company.

3.5
Verified Homeowner
Allen, on Nov 26, 2016

Follow up and responsiveness to issues throughout the past year

4.7
Verified Homeowner
Allen, on Jul 30, 2016

quality is excellent and service is on time

5.0
Verified Homeowner
Allen, on Apr 27, 2016

We were very unhappy with the home building process but the highly responsive warranty team made us feel that they have met their commitment of taking care of all issues during the warranty period.

5.0
Verified Homeowner
Allen, on Mar 30, 2016

Quality of the construction is excellent. Ability for the customer support personal to listens and respond to the issues.

5.0
Verified Homeowner