Top Homebuilder Ratings & Reviews

Grand Homes

Providence Cove

17 Homeowner Reviews Completed Jan 2026 - Jul 2026

Grand Homes << North-East

Overall Satisfaction

4.8
Customers' overall satisfaction
5.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.8

Purchase Experience

4.9

Home Personalization Experience

4.8

Construction Experience

5.0

Customer Care Experience

4.9

Home Readiness

4.8

Community Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

McKinney, on Jun 18, 2026

What We Liked: Overall, the purchasing experience was smooth and positive. Working with the post-closing warranty team has been great; they have been highly responsive and have coordinated everything as needed. What we have struggled with: Post-Move-In Issues Flooring: We experienced a few major issues shortly after moving in. A dishwasher leak caused significant damage to the flooring and cabinets. While the plumbing and cabinet repairs were handled well, the flooring repair is still pending after multiple appointments. Landscaping: The yard work was poorly executed. There are patches of stones throughout, exposed drip lines over the lawn, and the ground was not properly cleaned and leveled before the sod was installed. The quality difference is very noticeable when compared to Windsor. HVAC: As soon as summer started, we faced high humidity issues and discovered that the refrigerant was undercharged.

4.5
Verified Homeowner
McKinney, TX, on Jul 09, 2026

We love the experience from start to finish to present. It has been refreshing to work with everyone from sales [name removed], , finance JT & [name removed], Warranty, [name removed]. Lastly, [name removed] has exceeded our expectations in the quality of the build and follow-ups. We appreciate our welcome to Texas.

5.0
Verified Homeowner
McKinney, on Jun 16, 2026

Lawn quality and front yard flower bed is low quality looking

5.0
Verified Homeowner
McKinney, TX, on Jul 02, 2026

What I disliked most about the process was working with our [name removed] [name removed] Sales Representative. [name removed] was absolutely a lovely and kind person but was clueless about the properties and what to expect when purchasing our nearly million-dollar home. This is a luxury neighborhood, we expected a high level of service and understanding that comes with a purchase of this magnitude. We needed someone with knowledge to guide us most critically during the sales process. Her lack of knowledge made us unconfident in the purchase that we were making. We showed up day 1 knowing that we wanted to pick a home in Providence Cove and we almost walked because of this. She didn't know what came with a home vs. what was an upgrade - Down to the point we started asking "do the doors come with handles?" & "Are there standard back splashes?" and she did not know. We were worried that nothing would come with the build (because of her lack of knowledge) and it would be a money pit. Luckily, her boss got involved, [name removed], when we started voicing our concerns and potential to walk - [name removed], on the other hand, did a phenomenal job explaining everything to us and provided the information and comfort that we needed moving forward. [name removed] from that point worked with us the rest of the way, including on designing her bar, and gave us the service and support that we expected from sales. She walked us through everything that would be included in the home vs. upgrade and the process. [name removed] didn't understand this and could not have guided us without her boss. [name removed] needs trainings on the properties and process of [name removed] [name removed]. She truly is a nice person, I hope that she can get there but we were not satisfied.

4.7
Verified Homeowner
McKinney, TX, on Jun 19, 2026

I liked that the builder [name removed] was very responsive and listened to what I was asking. He sent me picture updates of the progress on our house since we lived out of state.

5.0
Verified Homeowner
McKinney, TX, on May 31, 2026

Purchase experience was highly professional. [name removed], the builder, is an excellent person to work with. He addressed all the issues that arose during the walkthroughs. However, the sub-contractors and workers, such as the painters, plumbers, and punch list guys, were subpar. They often left incomplete work, and [name removed] had to repeatedly ask them to fix the same issues, sometimes multiple times. .

4.9
Verified Homeowner
McKinney, TX, on May 30, 2026

From contract signing through move-in, the process was as smooth as could reasonably be expected for a project of this size and complexity. Whether it was [name removed] or [name removed], someone was always available to answer questions, provide updates, and address concerns promptly. Their responsiveness and willingness to help made the entire building experience much less stressful and gave us confidence throughout the process.

5.0
Verified Homeowner
McKinney, TX, on Apr 01, 2026

Bill Skiles was a good salesman and Elwyn was a good builder.

4.9
Verified Homeowner
McKinney, TX, on Feb 27, 2026

I like grand home meet timeline.

4.9
Verified Homeowner
McKinney, TX, on Feb 06, 2026

I have an amazing experience when it comes to customer service (Bill) and home builder( Elwyn). The one thing that me and my wife didn’t like is the base standard design selection. You must add more selection for base standard countertops, tiles and carpets. Cheaper small homes in the area have better base standards. We are disappointed on the selection you have at the design center.

4.7
Verified Homeowner
McKinney, TX, on Jan 29, 2026

Most of our experience was positive, from working with [name removed], our sales representative, to our designer [name removed], and our builder [name removed]. One area we were disappointed with was Grand Homes changing the design of the breakfast area after our meeting with the designer and then expecting us to catch this change during the final review before construction. As a result, the chandelier is not centered in the breakfast area. [name removed] has been helpful in trying to figure out possible solutions; however, there is still a possibility that we may need to cover some of the costs ourselves, which has been somewhat disappointing given the overall investment with Grand Homes.

4.8
Verified Homeowner
McKinney, TX, on Jan 14, 2026

Clear communication Fast and efficient workflow without compromising quality Excellent customer support

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

McKinney, TX, on Jul 09, 2026

We love the experience from start to finish to present. It has been refreshing to work with everyone from sales [name removed], , finance JT & [name removed], Warranty, [name removed]. Lastly, [name removed] has exceeded our expectations in the quality of the build and follow-ups. We appreciate our welcome to Texas.

5.0
Verified Homeowner
McKinney, TX, on Jul 02, 2026

What I disliked most about the process was working with our [name removed] [name removed] Sales Representative. [name removed] was absolutely a lovely and kind person but was clueless about the properties and what to expect when purchasing our nearly million-dollar home. This is a luxury neighborhood, we expected a high level of service and understanding that comes with a purchase of this magnitude. We needed someone with knowledge to guide us most critically during the sales process. Her lack of knowledge made us unconfident in the purchase that we were making. We showed up day 1 knowing that we wanted to pick a home in Providence Cove and we almost walked because of this. She didn't know what came with a home vs. what was an upgrade - Down to the point we started asking "do the doors come with handles?" & "Are there standard back splashes?" and she did not know. We were worried that nothing would come with the build (because of her lack of knowledge) and it would be a money pit. Luckily, her boss got involved, [name removed], when we started voicing our concerns and potential to walk - [name removed], on the other hand, did a phenomenal job explaining everything to us and provided the information and comfort that we needed moving forward. [name removed] from that point worked with us the rest of the way, including on designing her bar, and gave us the service and support that we expected from sales. She walked us through everything that would be included in the home vs. upgrade and the process. [name removed] didn't understand this and could not have guided us without her boss. [name removed] needs trainings on the properties and process of [name removed] [name removed]. She truly is a nice person, I hope that she can get there but we were not satisfied.

4.7
Verified Homeowner
McKinney, TX, on Jun 19, 2026

I liked that the builder [name removed] was very responsive and listened to what I was asking. He sent me picture updates of the progress on our house since we lived out of state.

5.0
Verified Homeowner
McKinney, TX, on May 31, 2026

Purchase experience was highly professional. [name removed], the builder, is an excellent person to work with. He addressed all the issues that arose during the walkthroughs. However, the sub-contractors and workers, such as the painters, plumbers, and punch list guys, were subpar. They often left incomplete work, and [name removed] had to repeatedly ask them to fix the same issues, sometimes multiple times. .

4.9
Verified Homeowner
McKinney, TX, on May 30, 2026

From contract signing through move-in, the process was as smooth as could reasonably be expected for a project of this size and complexity. Whether it was [name removed] or [name removed], someone was always available to answer questions, provide updates, and address concerns promptly. Their responsiveness and willingness to help made the entire building experience much less stressful and gave us confidence throughout the process.

5.0
Verified Homeowner
McKinney, TX, on Apr 01, 2026

Bill Skiles was a good salesman and Elwyn was a good builder.

4.9
Verified Homeowner
McKinney, TX, on Feb 27, 2026

I like grand home meet timeline.

4.9
Verified Homeowner
McKinney, TX, on Feb 06, 2026

I have an amazing experience when it comes to customer service (Bill) and home builder( Elwyn). The one thing that me and my wife didn’t like is the base standard design selection. You must add more selection for base standard countertops, tiles and carpets. Cheaper small homes in the area have better base standards. We are disappointed on the selection you have at the design center.

4.7
Verified Homeowner
McKinney, TX, on Jan 29, 2026

Most of our experience was positive, from working with [name removed], our sales representative, to our designer [name removed], and our builder [name removed]. One area we were disappointed with was Grand Homes changing the design of the breakfast area after our meeting with the designer and then expecting us to catch this change during the final review before construction. As a result, the chandelier is not centered in the breakfast area. [name removed] has been helpful in trying to figure out possible solutions; however, there is still a possibility that we may need to cover some of the costs ourselves, which has been somewhat disappointing given the overall investment with Grand Homes.

4.8
Verified Homeowner
McKinney, TX, on Jan 14, 2026

Clear communication Fast and efficient workflow without compromising quality Excellent customer support

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

McKinney, on Jun 18, 2026

What We Liked: Overall, the purchasing experience was smooth and positive. Working with the post-closing warranty team has been great; they have been highly responsive and have coordinated everything as needed. What we have struggled with: Post-Move-In Issues Flooring: We experienced a few major issues shortly after moving in. A dishwasher leak caused significant damage to the flooring and cabinets. While the plumbing and cabinet repairs were handled well, the flooring repair is still pending after multiple appointments. Landscaping: The yard work was poorly executed. There are patches of stones throughout, exposed drip lines over the lawn, and the ground was not properly cleaned and leveled before the sod was installed. The quality difference is very noticeable when compared to Windsor. HVAC: As soon as summer started, we faced high humidity issues and discovered that the refrigerant was undercharged.

4.5
Verified Homeowner
McKinney, on Jun 16, 2026

Lawn quality and front yard flower bed is low quality looking

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet