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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Rockwall, TX, on Jan 21, 2026
Lack of design choices or being provided alternate options. From past experiences with other builders, lighting and blinds were provided options through a builders relationship with a company (which offered discounts due to relationship). Offer options which we were told Grand Homes used to but no longer does (such as pull out shelves for kitchen cabinets).
Rockwall, on Feb 11, 2026
The person that shines the most in my built up is our builder [name removed]. We are extremely frustrated with the number of mistakes made on that beautiful home, to start with our agent, she sold us a home and basically disappeared when we closed, not even a congratulations. The design did a good job in 8 hours designing a 4600 square foot home and now that i am looking at my neighbors finished houses, there are so many things i wish would have been offered or mentioned to us as we were building our dream and forever home. There were mistakes along the way we were able to catch and [name removed] fixed immediately, but so many others that were never caught. We were out of state and had to come back a second week because the house wasn't ready to close. When we arrived, from out of state, with our movers, there were items that were still a problem but we didn't have a choice to close because the movers were all ready there. The house was filthy dirty and we were shocked by how it was delivered to us. They were a few items that we caught that our warranty person was able to fix right away, and some that even the warranty manager [name removed] physically came to see, and while she was inspecting the problems, many of the construction team to include their manager were present at that time and everybody agreed this kitchen island counter top needed to be replaced because they are two places that was broken during installation and there is also blue stain under the finish seal so the way they handled it, they call the counter top company and they send their apprentice to take pictures of the problem and decided to fix it by buffing it. This is completely unacceptable from a company of your reputation to let a third party company were their owner didn't even come to look at the problem, they judge it by looking at pictures that their apprentice took. They are many other problems, PSA we paid for and are not even in place, security camera for example all around the house, we specifically mentioned and paid that we wanted wiring for ring cameras and instead the electrician wired Ethernet wire witch is useless for us. so now to fix the problem, they are going to need to cut into our walls, and brake the beautiful brick on the outside to fix the 7 camera pre wires. The plume on the side of our house is a huge problem and has been since day one but our agent told us it will be finished and beautifully landscaped once the house is completed, It is a constant battle. There is still glue on the tile floor that we cannot get off, some texture on the walls have to be retouched and still needs another deep cleaning as they sent cleaners twice who didn't even finish the job. The kitchen cabinets is another big problem and my neighbors have the same problems too, they are poorly constructed and as soon as you put a little bit of weight on it, they sag and we are afraid they will eventually brake. This is just the surface of the issues and it is super disappointed. Our warranty person is trying really hard to help us but we feel that he has to carry everybody lack of responsibilities because it is very obvious there is a huge lack of communication between departments at Grand Homes. Our builder manager [name removed] is also trying to help us but we feel that he can only do so much as well. 2 weeks ago, I send an e-mail regarding those issues to everybody to include [name removed] in warranty, even [name removed], and we are still with no responses and no answer. When you spend this much money on a home, this is not what we were expecting.
Rockwall, TX, on Dec 25, 2025
From the beginning, we’re misinformed/ promised certain items that we requested to have it in the house but end up not. When we noticed it was not there and informed, the answered it was not in the contract. Honestly, we expressed what we want from the beginning and expected to be in there. When we move in, the washer was broke, the electrical is not working, door knobs falling apart and many mores….
Rockwall, on Jan 13, 2026
Since i closed my House in July 2025, I have had to request for some warranty fixes, and i have been extremely pleased with working and dealing with [name removed], my Grand Homes warranty [name removed]. [name removed] has been very helpful, very communicative and has been an exceptional problem-solving guy on all the issues i brought to him. He would communicate before and after the issues to make sure it has been resolved and fixed. [name removed] has been a great ambassador for Grand Homes and i am happy with the level of warranty support he has provided.
Rockwall, TX, on Dec 08, 2025
i disliked having to move so quickly through design, not having options worth paying extra for, not seeing a rendering of the home prior to build to catch design errors, and having to choose design features before even seeing the final drawings. I also disliked not having a list or being presented with Structural options are available to us. we may have chosen some other options had we known what was possible or the difference between what was structural and what was design.
Rockwall, TX, on Dec 03, 2025
The only part I had a hard time with was working with the finance department
Rockwall, TX, on Nov 25, 2025
We would have liked a better explanation of what is structural or design. We would have changed a few things or added extras, but when we wanted to add modifications to the house (i.e. rain faucet in master bathroom) we were told we could not because it was structural. Cabinet quality in kitchen and bathrooms need to be reexamined. Lighting fixtures could be a little more robust - poor quality for the price we paid for the house. It would be nice to have a program at the design center that would virtually show you how your options and selections would look inside the house. Landscaping is not as nice as the other builders in the neighborhood. [name removed] and [name removed] are a great team. We had questions and they responded the very same day. If a call needed to be made, they had someone here within hours to get it corrected.
Rockwall, TX, on Nov 21, 2025
I like purchase experience from contract through move-in
Rockwall, TX, on Oct 12, 2025
I did not like having to paint the house because only flat paint options were available. I did not like quality of sod. Everything else was and is great.
Rockwall, TX, on Sep 17, 2025
I appreciated the honesty and professionalism from [name removed] and [name removed] (the builder). I worked with [name removed] and [name removed] primarily and i am more than impressed with their quick response time, ability to explain difficult concepts, weekly updates with me, assuring me about timelines, and just being an overall Ambassador for Grand Homes during their entire work with me. I am thankful and happy for the professional and accommodating conduct of these two folks during the entire contracting and building process.
Rockwall, Tx, on Jun 17, 2025
The sales process, Michael was not informative, lacks communications skills and takes copying manager Angela on emails to get him to respond
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Rockwall, TX, on Jan 21, 2026
Lack of design choices or being provided alternate options. From past experiences with other builders, lighting and blinds were provided options through a builders relationship with a company (which offered discounts due to relationship). Offer options which we were told Grand Homes used to but no longer does (such as pull out shelves for kitchen cabinets).
Rockwall, TX, on Dec 25, 2025
From the beginning, we’re misinformed/ promised certain items that we requested to have it in the house but end up not. When we noticed it was not there and informed, the answered it was not in the contract. Honestly, we expressed what we want from the beginning and expected to be in there. When we move in, the washer was broke, the electrical is not working, door knobs falling apart and many mores….
Rockwall, TX, on Dec 08, 2025
i disliked having to move so quickly through design, not having options worth paying extra for, not seeing a rendering of the home prior to build to catch design errors, and having to choose design features before even seeing the final drawings. I also disliked not having a list or being presented with Structural options are available to us. we may have chosen some other options had we known what was possible or the difference between what was structural and what was design.
Rockwall, TX, on Dec 03, 2025
The only part I had a hard time with was working with the finance department
Rockwall, TX, on Nov 25, 2025
We would have liked a better explanation of what is structural or design. We would have changed a few things or added extras, but when we wanted to add modifications to the house (i.e. rain faucet in master bathroom) we were told we could not because it was structural. Cabinet quality in kitchen and bathrooms need to be reexamined. Lighting fixtures could be a little more robust - poor quality for the price we paid for the house. It would be nice to have a program at the design center that would virtually show you how your options and selections would look inside the house. Landscaping is not as nice as the other builders in the neighborhood. [name removed] and [name removed] are a great team. We had questions and they responded the very same day. If a call needed to be made, they had someone here within hours to get it corrected.
Rockwall, TX, on Nov 21, 2025
I like purchase experience from contract through move-in
Rockwall, TX, on Oct 12, 2025
I did not like having to paint the house because only flat paint options were available. I did not like quality of sod. Everything else was and is great.
Rockwall, TX, on Sep 17, 2025
I appreciated the honesty and professionalism from [name removed] and [name removed] (the builder). I worked with [name removed] and [name removed] primarily and i am more than impressed with their quick response time, ability to explain difficult concepts, weekly updates with me, assuring me about timelines, and just being an overall Ambassador for Grand Homes during their entire work with me. I am thankful and happy for the professional and accommodating conduct of these two folks during the entire contracting and building process.
Rockwall, Tx, on Jun 17, 2025
The sales process, Michael was not informative, lacks communications skills and takes copying manager Angela on emails to get him to respond
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Rockwall, on Feb 11, 2026
The person that shines the most in my built up is our builder [name removed]. We are extremely frustrated with the number of mistakes made on that beautiful home, to start with our agent, she sold us a home and basically disappeared when we closed, not even a congratulations. The design did a good job in 8 hours designing a 4600 square foot home and now that i am looking at my neighbors finished houses, there are so many things i wish would have been offered or mentioned to us as we were building our dream and forever home. There were mistakes along the way we were able to catch and [name removed] fixed immediately, but so many others that were never caught. We were out of state and had to come back a second week because the house wasn't ready to close. When we arrived, from out of state, with our movers, there were items that were still a problem but we didn't have a choice to close because the movers were all ready there. The house was filthy dirty and we were shocked by how it was delivered to us. They were a few items that we caught that our warranty person was able to fix right away, and some that even the warranty manager [name removed] physically came to see, and while she was inspecting the problems, many of the construction team to include their manager were present at that time and everybody agreed this kitchen island counter top needed to be replaced because they are two places that was broken during installation and there is also blue stain under the finish seal so the way they handled it, they call the counter top company and they send their apprentice to take pictures of the problem and decided to fix it by buffing it. This is completely unacceptable from a company of your reputation to let a third party company were their owner didn't even come to look at the problem, they judge it by looking at pictures that their apprentice took. They are many other problems, PSA we paid for and are not even in place, security camera for example all around the house, we specifically mentioned and paid that we wanted wiring for ring cameras and instead the electrician wired Ethernet wire witch is useless for us. so now to fix the problem, they are going to need to cut into our walls, and brake the beautiful brick on the outside to fix the 7 camera pre wires. The plume on the side of our house is a huge problem and has been since day one but our agent told us it will be finished and beautifully landscaped once the house is completed, It is a constant battle. There is still glue on the tile floor that we cannot get off, some texture on the walls have to be retouched and still needs another deep cleaning as they sent cleaners twice who didn't even finish the job. The kitchen cabinets is another big problem and my neighbors have the same problems too, they are poorly constructed and as soon as you put a little bit of weight on it, they sag and we are afraid they will eventually brake. This is just the surface of the issues and it is super disappointed. Our warranty person is trying really hard to help us but we feel that he has to carry everybody lack of responsibilities because it is very obvious there is a huge lack of communication between departments at Grand Homes. Our builder manager [name removed] is also trying to help us but we feel that he can only do so much as well. 2 weeks ago, I send an e-mail regarding those issues to everybody to include [name removed] in warranty, even [name removed], and we are still with no responses and no answer. When you spend this much money on a home, this is not what we were expecting.
Rockwall, on Jan 13, 2026
Since i closed my House in July 2025, I have had to request for some warranty fixes, and i have been extremely pleased with working and dealing with [name removed], my Grand Homes warranty [name removed]. [name removed] has been very helpful, very communicative and has been an exceptional problem-solving guy on all the issues i brought to him. He would communicate before and after the issues to make sure it has been resolved and fixed. [name removed] has been a great ambassador for Grand Homes and i am happy with the level of warranty support he has provided.