Top Homebuilder Ratings & Reviews

Grand Homes

Somerset Park

23 Homeowner Reviews Completed Mar 2025 - Dec 2025

Grand Homes << North-East

Overall Satisfaction

4.5
Customers' overall satisfaction
4.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.7

Purchase Experience

4.6

Home Personalization Experience

4.2

Construction Experience

4.9

Customer Care Experience

4.8

Home Readiness

4.5

Community Profile

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Our Mission is to improve the Quality of Life of our Customers, Employees and Trade Partners through the Grand Homes Experience.

With this uncompromising commitment, we are proud to present classic homes that have been engineered for enduring value, quality and style... providing you with countless choices that will fit your lifestyle.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Rockwall, on Aug 13, 2025

They made drive not very good

3.4
Verified Homeowner
Rockwall, TX, on Dec 25, 2025

From the beginning, we’re misinformed/ promised certain items that we requested to have it in the house but end up not. When we noticed it was not there and informed, the answered it was not in the contract. Honestly, we expressed what we want from the beginning and expected to be in there. When we move in, the washer was broke, the electrical is not working, door knobs falling apart and many mores….

3.4
Verified Homeowner
Rockwall, TX, on Dec 13, 2025

Lending

4.4
Verified Homeowner
Rockwall, TX, on Dec 10, 2025

Appreciate the quality of the workmanship

4.8
Verified Homeowner
Rockwall, TX, on Dec 08, 2025

i disliked having to move so quickly through design, not having options worth paying extra for, not seeing a rendering of the home prior to build to catch design errors, and having to choose design features before even seeing the final drawings. I also disliked not having a list or being presented with Structural options are available to us. we may have chosen some other options had we known what was possible or the difference between what was structural and what was design.

3.8
Verified Homeowner
Rockwall, TX, on Dec 03, 2025

The only part I had a hard time with was working with the finance department

5.0
Verified Homeowner
Rockwall, TX, on Nov 25, 2025

We would have liked a better explanation of what is structural or design. We would have changed a few things or added extras, but when we wanted to add modifications to the house (i.e. rain faucet in master bathroom) we were told we could not because it was structural. Cabinet quality in kitchen and bathrooms need to be reexamined. Lighting fixtures could be a little more robust - poor quality for the price we paid for the house. It would be nice to have a program at the design center that would virtually show you how your options and selections would look inside the house. Landscaping is not as nice as the other builders in the neighborhood. [name removed] and [name removed] are a great team. We had questions and they responded the very same day. If a call needed to be made, they had someone here within hours to get it corrected.

5.0
Verified Homeowner
Rockwall, TX, on Nov 21, 2025

I like purchase experience from contract through move-in

3.5
Verified Homeowner
Rockwall, TX, on Nov 14, 2025

NA.

4.6
Verified Homeowner
Rockwall, TX, on Oct 12, 2025

I did not like having to paint the house because only flat paint options were available. I did not like quality of sod. Everything else was and is great.

4.6
Verified Homeowner
Rockwall, TX, on Sep 22, 2025

Great service from contract through move-in.

4.9
Verified Homeowner
Rockwall, TX, on Sep 17, 2025

I appreciated the honesty and professionalism from [name removed] and [name removed] (the builder). I worked with [name removed] and [name removed] primarily and i am more than impressed with their quick response time, ability to explain difficult concepts, weekly updates with me, assuring me about timelines, and just being an overall Ambassador for Grand Homes during their entire work with me. I am thankful and happy for the professional and accommodating conduct of these two folks during the entire contracting and building process.

5.0
Verified Homeowner
Rockwall, Tx, on Jun 17, 2025

The sales process, Michael was not informative, lacks communications skills and takes copying manager Angela on emails to get him to respond

4.6
Verified Homeowner
Rockwall, Tx, on May 09, 2025

Disliked switching points of contacts

4.8
Verified Homeowner
Rockwall, Tx, on Mar 13, 2025

professionalism, courteousness, attention to my wife and my expectations. Mr. Emares and Mrs Mitchell was very professional and always made sure that we were satisfied with their product.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Rockwall, TX, on Dec 25, 2025

From the beginning, we’re misinformed/ promised certain items that we requested to have it in the house but end up not. When we noticed it was not there and informed, the answered it was not in the contract. Honestly, we expressed what we want from the beginning and expected to be in there. When we move in, the washer was broke, the electrical is not working, door knobs falling apart and many mores….

3.4
Verified Homeowner
Rockwall, TX, on Dec 13, 2025

Lending

4.4
Verified Homeowner
Rockwall, TX, on Dec 10, 2025

Appreciate the quality of the workmanship

4.8
Verified Homeowner
Rockwall, TX, on Dec 08, 2025

i disliked having to move so quickly through design, not having options worth paying extra for, not seeing a rendering of the home prior to build to catch design errors, and having to choose design features before even seeing the final drawings. I also disliked not having a list or being presented with Structural options are available to us. we may have chosen some other options had we known what was possible or the difference between what was structural and what was design.

3.8
Verified Homeowner
Rockwall, TX, on Dec 03, 2025

The only part I had a hard time with was working with the finance department

5.0
Verified Homeowner
Rockwall, TX, on Nov 25, 2025

We would have liked a better explanation of what is structural or design. We would have changed a few things or added extras, but when we wanted to add modifications to the house (i.e. rain faucet in master bathroom) we were told we could not because it was structural. Cabinet quality in kitchen and bathrooms need to be reexamined. Lighting fixtures could be a little more robust - poor quality for the price we paid for the house. It would be nice to have a program at the design center that would virtually show you how your options and selections would look inside the house. Landscaping is not as nice as the other builders in the neighborhood. [name removed] and [name removed] are a great team. We had questions and they responded the very same day. If a call needed to be made, they had someone here within hours to get it corrected.

5.0
Verified Homeowner
Rockwall, TX, on Nov 21, 2025

I like purchase experience from contract through move-in

3.5
Verified Homeowner
Rockwall, TX, on Nov 14, 2025

NA.

4.6
Verified Homeowner
Rockwall, TX, on Oct 12, 2025

I did not like having to paint the house because only flat paint options were available. I did not like quality of sod. Everything else was and is great.

4.6
Verified Homeowner
Rockwall, TX, on Sep 22, 2025

Great service from contract through move-in.

4.9
Verified Homeowner
Rockwall, TX, on Sep 17, 2025

I appreciated the honesty and professionalism from [name removed] and [name removed] (the builder). I worked with [name removed] and [name removed] primarily and i am more than impressed with their quick response time, ability to explain difficult concepts, weekly updates with me, assuring me about timelines, and just being an overall Ambassador for Grand Homes during their entire work with me. I am thankful and happy for the professional and accommodating conduct of these two folks during the entire contracting and building process.

5.0
Verified Homeowner
Rockwall, Tx, on Jun 17, 2025

The sales process, Michael was not informative, lacks communications skills and takes copying manager Angela on emails to get him to respond

4.6
Verified Homeowner
Rockwall, Tx, on May 09, 2025

Disliked switching points of contacts

4.8
Verified Homeowner
Rockwall, Tx, on Mar 13, 2025

professionalism, courteousness, attention to my wife and my expectations. Mr. Emares and Mrs Mitchell was very professional and always made sure that we were satisfied with their product.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Rockwall, on Aug 13, 2025

They made drive not very good

3.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet