Top Homebuilder Ratings & Reviews

Legend Homes

Brooklyn Trails

160 Homeowner Reviews Completed Jun 2021 - Sep 2022

Overall Satisfaction

4.0
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.2

Home Personalization Experience

4.3

Lender Experience

4.1

Construction Experience

4.0

Customer Care Experience

4.4

Home Readiness

3.7

Installation & Workmanship

4.2


MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Porter, on Jul 25, 2022

I dislike the negative comments that the “renters” are leaving online. I fear those comments from people that will not be here permanently will hurt the value of my own down the line.

3.6
Verified Homeowner
Porter, TX, on Sep 21, 2022

Stayed in touch keeping me up on every step

5.0
Verified Homeowner
Porter, on Sep 26, 2022

So far responsive

3.5
Verified Homeowner
Porter, on Jun 24, 2022

The building manager lied.

2.7
Verified Homeowner
Porter, on Jul 06, 2022

Warranty is fine they come and fix what is need it, customer care is fine as well

3.5
Verified Homeowner
Porter, TX, on Sep 19, 2022

[Translated from ES] Everything was excellent and good attention

5.0
Verified Homeowner
Porter, on Jun 19, 2022

Great community way to small community pool. Also the fact that we were made unaware of most of the homes were sold to a company who then leased them out.

3.4
Verified Homeowner
Porter, on Jun 12, 2022

I like the fact that I have a one year builders warranty. But, I really dislike that my home is less than 6 months old and I have had more problems than any home that I've ever lived in. I really dislike the fact that I have to wait weeks just to get one repair done. In addition to this I dislike that when I submit a warranty service. I usually have to do all the following up to make sure that you all received my work order. You do let me know the day that you're coming but, there have been countless times when no one shows up. I can't keep taking off from work or setting time aside during my very busy schedule to handle an appointment that never happens. I'll end this note with letting you know that I have a laundry list of things that I dislike.

2.4
Verified Homeowner
Porter, TX, on Sep 16, 2022

loan process and closing was horrible

2.8
Verified Homeowner
Porter, on Apr 10, 2022

I like that they helped out with the closing cost assistance.

4.1
Verified Homeowner
Porter, on May 27, 2022

From start to finish the process was flawless. Sal (sales office) was very quick to respond to any question I had. I loved my experience with Legend Homes.

5.0
Verified Homeowner
Porter, TX, on Aug 25, 2022

Everything was perfect and smooth legend Homes helped me and my family out big time I am forever greatful!!

5.0
Verified Homeowner
Porter, on Apr 06, 2022

They didnt finish painting my home I had to repaint my house and my back yard holds alot of water when it rains but over view my home is amazing great neighbors

3.9
Verified Homeowner
Porter, on May 10, 2022

The low crime area

4.5
Verified Homeowner
Porter, TX, on Aug 25, 2022

Started purchase in September. Was told March would be move in. We didn't move in, until end of July. The schedule our first walk through and then had to re schedule. They cracked my kitchen cabinets, all they did to fix it was to cover the crack. They never finished painting the exterior of the house. Wiring for lights is bad. Already had to replace fixtures ( before 30 days after move in) they missed a whole section of trim for the cabinets. Instead of removing debris from the yard, they just put sod over it. I would never buy from this company again.

0.8
Verified Homeowner
Porter, on Mar 31, 2022

Good customer service, didn't like a 20 year roof.

3.9
Verified Homeowner
Porter, on Apr 22, 2022

I appreciated the prompt response and follow-through.

5.0
Verified Homeowner
Porter, TX, on Aug 22, 2022

I felt the communication on the construction progress on the home should have been communicated more regularly. Communication from the loan officer was horrible. I would NOT use them ever again. Overall the house I feel is a solid home. However, the type of flooring is a grade above peel and paste flooring. The design of certain things simply doesn’t make sense. The closet door opens up into the shower glass door. The garage door opens up into the refrigerator door. There should be more room between the door opening from the garage as you enter the house. The fence for the yard is not constructed well. Wood is warping and nails are detaching already. discovered a major crack in the master tub. There should be at least one additional utility closet in the hallway.

3.6
Verified Homeowner
Porter, on Feb 28, 2022

The lack of communication when it comes to repairs and quality

1.6
Verified Homeowner
Porter, on Apr 08, 2022

everything has been great.. they come fix any issues we are having with the home

5.0
Verified Homeowner
Porter, TX, on Aug 16, 2022

[Translated from ES] The way we were received and the structure and quality of the house that had the right space to live with my family.

5.0
Verified Homeowner
Porter, on Feb 13, 2022

I told the superintendent but all my issues and they never got resolved and now my house warranty with you is out of date and no one would do nothing that should have been done when I first moved into the house

1.0
Verified Homeowner
Porter, on Apr 07, 2022

So far everything that has been submitted for warranty has been promptly and satifactorly handled. Aaron has been courteous and has keep me informed with progress.

4.5
Verified Homeowner
Porter, TX, on Aug 11, 2022

The home buying process for purchasing my house was completed in a reasonable time.

4.9
Verified Homeowner
Porter, on Apr 06, 2022

We have had several issues with our house during both, the building process and even after that the site managers dont seem to be concerned with. We have felt that we made a mistake buying the house we have but it's too late and we just have to "deal" with it till we can sell it and move. On top of the issues with the builders, contractors, and so on, the HOA company hired has had an endless string of complaints from the residence in the neighborhood. They are awful and only makes it worse that we have to pay for it. Also the trash company that was contracted is also terrible. The last complaint I have has less to do with the builders, but more the company that rents houses inside the neighborhood. We bought this house with promises of a quiet family friendly neighborhood, but the renters allowed in are noisy, and disrespectful. The crime rate has gone up and they also rented out to a "high risk XXXXX offender." Soo much for my kids playing at the community park/pool.

1.7
Verified Homeowner
Porter, TX, on Aug 09, 2022

LOCATION IS PERFECT! updated features throughout.. Homes are way too close to one another & yards should be bigger

3.7
Verified Homeowner
Porter, on Mar 29, 2022

I liked how respectful they have been with the warranty. They have for fed all my requests so far.

4.7
Verified Homeowner
Porter, TX, on Aug 02, 2022

The process was pretty smooth.

4.8
Verified Homeowner
Porter, on Feb 18, 2022

Everything

4.8
Verified Homeowner
Porter, TX, on Aug 01, 2022

The sales person was very attentive and the loan officer explained everything and answered all my questions

5.0
Verified Homeowner
Porter, on Feb 10, 2022

I've liked that when I call for warranty service, they are aware and send someone out to inspect issue. I dislike that scheduling repairs takes anywhere from 1 to 4 weeks.

4.2
Verified Homeowner
Porter, TX, on Jul 30, 2022

IThe finished date kept getting pushed back. I was told April, and ended up closing on June. I could have had an interest rate of 2-3 but ended up at above 5.

4.7
Verified Homeowner
Porter, on Jan 18, 2022

Jill and Chris they were there through the whole experience and I’m grateful to have worked with them

4.5
Verified Homeowner
Porter, TX, on Jul 11, 2022

Contract was told anything to get me to buy. Inspection 1-3 things wasn’t fixed. Floors wasn’t what i asked for without even courtesy of telling me. Loud noise in my closet needed to be fixed now I’m moved in and have to tear wall out to fix. Sod i purchased is dead and was never watered like we agreed. Screens never changed on my back windows like we agreed upon. All the wall outlets loose already. I can write a book

3.8
Verified Homeowner
Porter, on Jan 11, 2022

The warranty customer service survey is not sent to every customer. You have to be complaining, then you are told to do a survey. I don't like this.

2.1
Verified Homeowner
Porter, TX, on Jul 06, 2022

Sal Hashmi

5.0
Verified Homeowner
Porter, on Jan 01, 2022

Warranty tries to get out of covering things even though the home is only a few months old.

1.4
Verified Homeowner
Porter, TX, on Jun 30, 2022

[Translated from ES] The attention we receive from the seller of the houses

4.6
Verified Homeowner
Porter, on Dec 31, 2021

We have been waiting since we bought our home for the attic stairs to be replaced. Currently w ehave attic stairs sitting in our garage that will not fit our attic. They are a foot too short and we were told those are they ones that are ordered when that is a safety hazard if the steps don't even touch the ground. Also we still have trimmed that has not been painted.

0.5
Verified Homeowner
Porter, TX, on Jun 27, 2022

There were things that were supposed to be fixed and were not or fixed improperly (bathroom sink warped)

3.3
Verified Homeowner
Porter, on Dec 24, 2021

The people I’ve talked seem nice and courteous and helpful. However, getting any of the actual warranty repairs done by the contractors is another story. Long lead times and they do the minimum required. Cheap cheap cheap.

2.4
Verified Homeowner
Porter, TX, on Jun 27, 2022

Friendly staff, construction updates

4.9
Verified Homeowner
Porter, on Dec 24, 2021

Poor quality of work. Work that they have done is in need of repair again.

1.3
Verified Homeowner
Porter, TX, on Jun 21, 2022

Walk through were very informative as well as the closing

4.9
Verified Homeowner
Porter, on Dec 21, 2021

Nothing is been fixed of my last request, the legend homes representative is not picking up calls poor communication lack service

1.3
Verified Homeowner
Porter, TX, on Jun 20, 2022

Everything went smoothly from the moment we stepped into the model home and spoke to Sal Hashmi. We felt very comfortable and it really felt like a home that would best suit our growing family.

4.6
Verified Homeowner
Porter, on Dec 16, 2021

Fast response time

4.9
Verified Homeowner
Porter, TX, on Jun 08, 2022

I enjoyed the home and process.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Porter, TX, on Sep 21, 2022

Stayed in touch keeping me up on every step

5.0
Verified Homeowner
Porter, TX, on Sep 19, 2022

[Translated from ES] Everything was excellent and good attention

5.0
Verified Homeowner
Porter, TX, on Sep 16, 2022

loan process and closing was horrible

2.8
Verified Homeowner
Porter, TX, on Aug 25, 2022

Everything was perfect and smooth legend Homes helped me and my family out big time I am forever greatful!!

5.0
Verified Homeowner
Porter, TX, on Aug 25, 2022

Started purchase in September. Was told March would be move in. We didn't move in, until end of July. The schedule our first walk through and then had to re schedule. They cracked my kitchen cabinets, all they did to fix it was to cover the crack. They never finished painting the exterior of the house. Wiring for lights is bad. Already had to replace fixtures ( before 30 days after move in) they missed a whole section of trim for the cabinets. Instead of removing debris from the yard, they just put sod over it. I would never buy from this company again.

0.8
Verified Homeowner
Porter, TX, on Aug 22, 2022

I felt the communication on the construction progress on the home should have been communicated more regularly. Communication from the loan officer was horrible. I would NOT use them ever again. Overall the house I feel is a solid home. However, the type of flooring is a grade above peel and paste flooring. The design of certain things simply doesn’t make sense. The closet door opens up into the shower glass door. The garage door opens up into the refrigerator door. There should be more room between the door opening from the garage as you enter the house. The fence for the yard is not constructed well. Wood is warping and nails are detaching already. discovered a major crack in the master tub. There should be at least one additional utility closet in the hallway.

3.6
Verified Homeowner
Porter, TX, on Aug 16, 2022

[Translated from ES] The way we were received and the structure and quality of the house that had the right space to live with my family.

5.0
Verified Homeowner
Porter, TX, on Aug 11, 2022

The home buying process for purchasing my house was completed in a reasonable time.

4.9
Verified Homeowner
Porter, TX, on Aug 09, 2022

LOCATION IS PERFECT! updated features throughout.. Homes are way too close to one another & yards should be bigger

3.7
Verified Homeowner
Porter, TX, on Aug 02, 2022

The process was pretty smooth.

4.8
Verified Homeowner
Porter, TX, on Aug 01, 2022

The sales person was very attentive and the loan officer explained everything and answered all my questions

5.0
Verified Homeowner
Porter, TX, on Jul 30, 2022

IThe finished date kept getting pushed back. I was told April, and ended up closing on June. I could have had an interest rate of 2-3 but ended up at above 5.

4.7
Verified Homeowner
Porter, TX, on Jul 11, 2022

Contract was told anything to get me to buy. Inspection 1-3 things wasn’t fixed. Floors wasn’t what i asked for without even courtesy of telling me. Loud noise in my closet needed to be fixed now I’m moved in and have to tear wall out to fix. Sod i purchased is dead and was never watered like we agreed. Screens never changed on my back windows like we agreed upon. All the wall outlets loose already. I can write a book

3.8
Verified Homeowner
Porter, TX, on Jul 06, 2022

Sal Hashmi

5.0
Verified Homeowner
Porter, TX, on Jun 30, 2022

[Translated from ES] The attention we receive from the seller of the houses

4.6
Verified Homeowner
Porter, TX, on Jun 27, 2022

There were things that were supposed to be fixed and were not or fixed improperly (bathroom sink warped)

3.3
Verified Homeowner
Porter, TX, on Jun 27, 2022

Friendly staff, construction updates

4.9
Verified Homeowner
Porter, TX, on Jun 21, 2022

Walk through were very informative as well as the closing

4.9
Verified Homeowner
Porter, TX, on Jun 20, 2022

Everything went smoothly from the moment we stepped into the model home and spoke to Sal Hashmi. We felt very comfortable and it really felt like a home that would best suit our growing family.

4.6
Verified Homeowner
Porter, TX, on Jun 08, 2022

I enjoyed the home and process.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Porter, on Sep 26, 2022

So far responsive

3.5
Verified Homeowner
Porter, on Jul 06, 2022

Warranty is fine they come and fix what is need it, customer care is fine as well

3.5
Verified Homeowner
Porter, on Jun 12, 2022

I like the fact that I have a one year builders warranty. But, I really dislike that my home is less than 6 months old and I have had more problems than any home that I've ever lived in. I really dislike the fact that I have to wait weeks just to get one repair done. In addition to this I dislike that when I submit a warranty service. I usually have to do all the following up to make sure that you all received my work order. You do let me know the day that you're coming but, there have been countless times when no one shows up. I can't keep taking off from work or setting time aside during my very busy schedule to handle an appointment that never happens. I'll end this note with letting you know that I have a laundry list of things that I dislike.

2.4
Verified Homeowner
Porter, on May 27, 2022

From start to finish the process was flawless. Sal (sales office) was very quick to respond to any question I had. I loved my experience with Legend Homes.

5.0
Verified Homeowner
Porter, on May 10, 2022

The low crime area

4.5
Verified Homeowner
Porter, on Apr 22, 2022

I appreciated the prompt response and follow-through.

5.0
Verified Homeowner
Porter, on Apr 08, 2022

everything has been great.. they come fix any issues we are having with the home

5.0
Verified Homeowner
Porter, on Apr 07, 2022

So far everything that has been submitted for warranty has been promptly and satifactorly handled. Aaron has been courteous and has keep me informed with progress.

4.5
Verified Homeowner
Porter, on Apr 06, 2022

We have had several issues with our house during both, the building process and even after that the site managers dont seem to be concerned with. We have felt that we made a mistake buying the house we have but it's too late and we just have to "deal" with it till we can sell it and move. On top of the issues with the builders, contractors, and so on, the HOA company hired has had an endless string of complaints from the residence in the neighborhood. They are awful and only makes it worse that we have to pay for it. Also the trash company that was contracted is also terrible. The last complaint I have has less to do with the builders, but more the company that rents houses inside the neighborhood. We bought this house with promises of a quiet family friendly neighborhood, but the renters allowed in are noisy, and disrespectful. The crime rate has gone up and they also rented out to a "high risk XXXXX offender." Soo much for my kids playing at the community park/pool.

1.7
Verified Homeowner
Porter, on Mar 29, 2022

I liked how respectful they have been with the warranty. They have for fed all my requests so far.

4.7
Verified Homeowner
Porter, on Feb 18, 2022

Everything

4.8
Verified Homeowner
Porter, on Feb 10, 2022

I've liked that when I call for warranty service, they are aware and send someone out to inspect issue. I dislike that scheduling repairs takes anywhere from 1 to 4 weeks.

4.2
Verified Homeowner
Porter, on Jan 18, 2022

Jill and Chris they were there through the whole experience and I’m grateful to have worked with them

4.5
Verified Homeowner
Porter, on Jan 11, 2022

The warranty customer service survey is not sent to every customer. You have to be complaining, then you are told to do a survey. I don't like this.

2.1
Verified Homeowner
Porter, on Jan 01, 2022

Warranty tries to get out of covering things even though the home is only a few months old.

1.4
Verified Homeowner
Porter, on Dec 31, 2021

We have been waiting since we bought our home for the attic stairs to be replaced. Currently w ehave attic stairs sitting in our garage that will not fit our attic. They are a foot too short and we were told those are they ones that are ordered when that is a safety hazard if the steps don't even touch the ground. Also we still have trimmed that has not been painted.

0.5
Verified Homeowner
Porter, on Dec 24, 2021

The people I’ve talked seem nice and courteous and helpful. However, getting any of the actual warranty repairs done by the contractors is another story. Long lead times and they do the minimum required. Cheap cheap cheap.

2.4
Verified Homeowner
Porter, on Dec 24, 2021

Poor quality of work. Work that they have done is in need of repair again.

1.3
Verified Homeowner
Porter, on Dec 21, 2021

Nothing is been fixed of my last request, the legend homes representative is not picking up calls poor communication lack service

1.3
Verified Homeowner
Porter, on Dec 16, 2021

Fast response time

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Porter, on Jul 25, 2022

I dislike the negative comments that the “renters” are leaving online. I fear those comments from people that will not be here permanently will hurt the value of my own down the line.

3.6
Verified Homeowner
Porter, on Jun 24, 2022

The building manager lied.

2.7
Verified Homeowner
Porter, on Jun 19, 2022

Great community way to small community pool. Also the fact that we were made unaware of most of the homes were sold to a company who then leased them out.

3.4
Verified Homeowner
Porter, on Apr 10, 2022

I like that they helped out with the closing cost assistance.

4.1
Verified Homeowner
Porter, on Apr 06, 2022

They didnt finish painting my home I had to repaint my house and my back yard holds alot of water when it rains but over view my home is amazing great neighbors

3.9
Verified Homeowner
Porter, on Mar 31, 2022

Good customer service, didn't like a 20 year roof.

3.9
Verified Homeowner
Porter, on Feb 28, 2022

The lack of communication when it comes to repairs and quality

1.6
Verified Homeowner
Porter, on Feb 13, 2022

I told the superintendent but all my issues and they never got resolved and now my house warranty with you is out of date and no one would do nothing that should have been done when I first moved into the house

1.0
Verified Homeowner