Top Homebuilder Ratings & Reviews

Legend Homes

Brooklyn Trails

190 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

3.9
Customers' overall satisfaction
3.8
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.2

Home Personalization Experience

4.3

Construction Experience

4.0

Customer Care Experience

4.4

Home Readiness

3.7

Installation & Workmanship

4.1


MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Porter, TX, on Nov 19, 2022

House is nice but a lot of small detail stuff is wrong with it

3.3
Verified Homeowner
Porter, on Jan 13, 2023

The warranty on the home is never satisfied. They act like you don’t put in a work order just to not fix the problem

2.4
Verified Homeowner
Porter, on Jan 27, 2023

This house has nothing but issues. They never finished painting the outside. The yard floods causing water to reach back door. Every single sound comes through the walls. I can heard my neighbors sneeze

0.5
Verified Homeowner
Porter, TX, on Oct 17, 2022

[name removed] was great through the whole process. After I moved in I found dead roaches & that the cabinets, bathrooms & floors were dirty. I reported it to [name removed] & he informed me the Construction manager would have cleaning lady come by & clean. This lady canceled twice & came by on the 2nd week to tellme that the house was dierty because i had been in the house towo weeks already & that the were only here to mop. When i tried to tell her everything i had found that was dirty upon moving in she again wasargumentative. She finally ran a dry rag over a cabinet and 1 tub. Needless to say when i went to put dishes in cabinets i found that they were still dusty & tub & bathrooms were still dirty. There's also laminate flooring that is unglued & lifted by backdoor. Other than that I do love my new home.

4.7
Verified Homeowner
Porter, on Dec 10, 2022

My home was not built to meet current constructions standards. I had two project managers over see the construction of my home, both of which I was told are no longer with legend homes. The quality of the work was poor and rushed. When I moved in several things were wrong such as gas line not being connected to stove, dishwasher not mounted correctly, etc. side paneling of my home was installed with damage and the paint job was shorty at best. I hired an inspector to come out to my home that found even more things needing to be addressed that were not up to regulation /standards of construction. I have sent the report to home warranty. A rep ([name removed] hill) has reached out but has been slow resolving all the items in the report.

2.8
Verified Homeowner
Porter, on Jan 11, 2023

[Translated from ES] The repairs were excellent and they were responsible at all times

5.0
Verified Homeowner
Porter, TX, on Oct 16, 2022

Alot of dust was left behind, quality of material

3.4
Verified Homeowner
Porter, on Nov 27, 2022

My house caught on fire. It was a faulty stove. Other than that I don’t have any complaints.

4.0
Verified Homeowner
Porter, on Nov 29, 2022

Liked quick repair time

5.0
Verified Homeowner
Porter, TX, on Sep 21, 2022

Stayed in touch keeping me up on every step

5.0
Verified Homeowner
Porter, on Nov 17, 2022

How wasn’t properly cleaned when we moved in. Seemed like there was lack of help.

4.6
Verified Homeowner
Porter, on Nov 21, 2022

Our driveway caused damage to our cars and they would not do anything about it. It was definitely poorly laid out.

4.6
Verified Homeowner
Porter, TX, on Sep 19, 2022

[Translated from ES] Everything was excellent and good attention

5.0
Verified Homeowner
Porter, on Oct 22, 2022

Very practical design.

4.0
Verified Homeowner
Porter, on Oct 30, 2022

to much information to write.

4.5
Verified Homeowner
Porter, TX, on Sep 16, 2022

loan process and closing was horrible

2.8
Verified Homeowner
Porter, on Oct 06, 2022

The warranty request are followed very promptly.

4.1
Verified Homeowner
Porter, on Oct 11, 2022

The floor plan is great. However, the QUALITY the home is NOT. There are several things that were not done with care or of a team that was experienced in building homes. We have to listen to this annoying humming from the AC unit a few times and was pointed out to the project manager. The paint is chipping away, so cheap walls can't be cleaned. There are spots that were pointed out in the shower of holes that weren't repaired, smears of paint wasn't cleaned, shower wasn't properly put in and was caulked so when it wares off we will be dealing with leaking. Weather stripping hadn't been repaired, looks as if they ran out and just said oh well. Two months ago someone came out to do repairs, he plastered it and we didn't see him again...so left with a discolored wall. Currently, same guy came and slapped some paint on and it looks terrible like a child did it. He then scraped out a cup of leftover paint for us to finish and as if it were enough. It's bad enough that homeowners were not able to choose various items for the home their getting ready to own but, we had no choice but to accept the cheap hard to clean crap that was put in and wouldn't even put the crap in appropriately. If we had to do all over, we would have gone with a better builder.

1.7
Verified Homeowner
Porter, TX, on Aug 25, 2022

Everything was perfect and smooth legend Homes helped me and my family out big time I am forever greatful!!

5.0
Verified Homeowner
Porter, on Sep 26, 2022

So far responsive

3.5
Verified Homeowner
Porter, on Oct 03, 2022

After being here for a year, you can tell that the cheapest quality of materials was used in my home.

3.7
Verified Homeowner
Porter, on Jul 06, 2022

Warranty is fine they come and fix what is need it, customer care is fine as well

3.5
Verified Homeowner
Porter, on Jul 25, 2022

I dislike the negative comments that the “renters” are leaving online. I fear those comments from people that will not be here permanently will hurt the value of my own down the line.

3.6
Verified Homeowner
Porter, TX, on Aug 25, 2022

Started purchase in September. Was told March would be move in. We didn't move in, until end of July. The schedule our first walk through and then had to re schedule. They cracked my kitchen cabinets, all they did to fix it was to cover the crack. They never finished painting the exterior of the house. Wiring for lights is bad. Already had to replace fixtures ( before 30 days after move in) they missed a whole section of trim for the cabinets. Instead of removing debris from the yard, they just put sod over it. I would never buy from this company again.

0.8
Verified Homeowner
Porter, on Jun 24, 2022

The building manager lied.

2.7
Verified Homeowner
Porter, on Jun 12, 2022

I like the fact that I have a one year builders warranty. But, I really dislike that my home is less than 6 months old and I have had more problems than any home that I've ever lived in. I really dislike the fact that I have to wait weeks just to get one repair done. In addition to this I dislike that when I submit a warranty service. I usually have to do all the following up to make sure that you all received my work order. You do let me know the day that you're coming but, there have been countless times when no one shows up. I can't keep taking off from work or setting time aside during my very busy schedule to handle an appointment that never happens. I'll end this note with letting you know that I have a laundry list of things that I dislike.

2.4
Verified Homeowner
Porter, TX, on Aug 22, 2022

I felt the communication on the construction progress on the home should have been communicated more regularly. Communication from the loan officer was horrible. I would NOT use them ever again. Overall the house I feel is a solid home. However, the type of flooring is a grade above peel and paste flooring. The design of certain things simply doesn’t make sense. The closet door opens up into the shower glass door. The garage door opens up into the refrigerator door. There should be more room between the door opening from the garage as you enter the house. The fence for the yard is not constructed well. Wood is warping and nails are detaching already. discovered a major crack in the master tub. There should be at least one additional utility closet in the hallway.

3.6
Verified Homeowner
Porter, on Jun 19, 2022

Great community way to small community pool. Also the fact that we were made unaware of most of the homes were sold to a company who then leased them out.

3.4
Verified Homeowner
Porter, on May 27, 2022

From start to finish the process was flawless. Sal (sales office) was very quick to respond to any question I had. I loved my experience with Legend Homes.

5.0
Verified Homeowner
Porter, TX, on Aug 16, 2022

[Translated from ES] The way we were received and the structure and quality of the house that had the right space to live with my family.

5.0
Verified Homeowner
Porter, on Apr 10, 2022

I like that they helped out with the closing cost assistance.

4.1
Verified Homeowner
Porter, on May 10, 2022

The low crime area

4.5
Verified Homeowner
Porter, TX, on Aug 11, 2022

The home buying process for purchasing my house was completed in a reasonable time.

4.9
Verified Homeowner
Porter, on Apr 06, 2022

They didnt finish painting my home I had to repaint my house and my back yard holds alot of water when it rains but over view my home is amazing great neighbors

3.9
Verified Homeowner
Porter, on Apr 22, 2022

I appreciated the prompt response and follow-through.

5.0
Verified Homeowner
Porter, TX, on Aug 09, 2022

LOCATION IS PERFECT! updated features throughout.. Homes are way too close to one another & yards should be bigger

3.7
Verified Homeowner
Porter, on Mar 31, 2022

Good customer service, didn't like a 20 year roof.

3.9
Verified Homeowner
Porter, on Apr 08, 2022

everything has been great.. they come fix any issues we are having with the home

5.0
Verified Homeowner
Porter, TX, on Aug 02, 2022

The process was pretty smooth.

4.8
Verified Homeowner
Porter, on Feb 28, 2022

The lack of communication when it comes to repairs and quality

1.6
Verified Homeowner
Porter, on Apr 07, 2022

So far everything that has been submitted for warranty has been promptly and satifactorly handled. Aaron has been courteous and has keep me informed with progress.

4.5
Verified Homeowner
Porter, TX, on Aug 01, 2022

The sales person was very attentive and the loan officer explained everything and answered all my questions

5.0
Verified Homeowner
Porter, on Feb 13, 2022

I told the superintendent but all my issues and they never got resolved and now my house warranty with you is out of date and no one would do nothing that should have been done when I first moved into the house

1.0
Verified Homeowner
Porter, on Apr 06, 2022

We have had several issues with our house during both, the building process and even after that the site managers dont seem to be concerned with. We have felt that we made a mistake buying the house we have but it's too late and we just have to "deal" with it till we can sell it and move. On top of the issues with the builders, contractors, and so on, the HOA company hired has had an endless string of complaints from the residence in the neighborhood. They are awful and only makes it worse that we have to pay for it. Also the trash company that was contracted is also terrible. The last complaint I have has less to do with the builders, but more the company that rents houses inside the neighborhood. We bought this house with promises of a quiet family friendly neighborhood, but the renters allowed in are noisy, and disrespectful. The crime rate has gone up and they also rented out to a "high risk XXXXX offender." Soo much for my kids playing at the community park/pool.

1.7
Verified Homeowner
Porter, TX, on Jul 30, 2022

IThe finished date kept getting pushed back. I was told April, and ended up closing on June. I could have had an interest rate of 2-3 but ended up at above 5.

4.7
Verified Homeowner
Porter, TX, on Jul 11, 2022

Contract was told anything to get me to buy. Inspection 1-3 things wasn’t fixed. Floors wasn’t what i asked for without even courtesy of telling me. Loud noise in my closet needed to be fixed now I’m moved in and have to tear wall out to fix. Sod i purchased is dead and was never watered like we agreed. Screens never changed on my back windows like we agreed upon. All the wall outlets loose already. I can write a book

3.8
Verified Homeowner
Porter, on Mar 29, 2022

I liked how respectful they have been with the warranty. They have for fed all my requests so far.

4.7
Verified Homeowner
Porter, on Feb 18, 2022

Everything

4.8
Verified Homeowner
Porter, TX, on Jul 06, 2022

Sal Hashmi

5.0
Verified Homeowner
Porter, on Feb 10, 2022

I've liked that when I call for warranty service, they are aware and send someone out to inspect issue. I dislike that scheduling repairs takes anywhere from 1 to 4 weeks.

4.2
Verified Homeowner
Porter, TX, on Jun 30, 2022

[Translated from ES] The attention we receive from the seller of the houses

4.6
Verified Homeowner
Porter, on Jan 18, 2022

Jill and Chris they were there through the whole experience and I’m grateful to have worked with them

4.5
Verified Homeowner
Porter, TX, on Jun 27, 2022

There were things that were supposed to be fixed and were not or fixed improperly (bathroom sink warped)

3.3
Verified Homeowner
Porter, on Jan 11, 2022

The warranty customer service survey is not sent to every customer. You have to be complaining, then you are told to do a survey. I don't like this.

2.1
Verified Homeowner
Porter, TX, on Jun 27, 2022

Friendly staff, construction updates

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Porter, TX, on Nov 19, 2022

House is nice but a lot of small detail stuff is wrong with it

3.3
Verified Homeowner
Porter, TX, on Oct 17, 2022

[name removed] was great through the whole process. After I moved in I found dead roaches & that the cabinets, bathrooms & floors were dirty. I reported it to [name removed] & he informed me the Construction manager would have cleaning lady come by & clean. This lady canceled twice & came by on the 2nd week to tellme that the house was dierty because i had been in the house towo weeks already & that the were only here to mop. When i tried to tell her everything i had found that was dirty upon moving in she again wasargumentative. She finally ran a dry rag over a cabinet and 1 tub. Needless to say when i went to put dishes in cabinets i found that they were still dusty & tub & bathrooms were still dirty. There's also laminate flooring that is unglued & lifted by backdoor. Other than that I do love my new home.

4.7
Verified Homeowner
Porter, TX, on Oct 16, 2022

Alot of dust was left behind, quality of material

3.4
Verified Homeowner
Porter, TX, on Sep 21, 2022

Stayed in touch keeping me up on every step

5.0
Verified Homeowner
Porter, TX, on Sep 19, 2022

[Translated from ES] Everything was excellent and good attention

5.0
Verified Homeowner
Porter, TX, on Sep 16, 2022

loan process and closing was horrible

2.8
Verified Homeowner
Porter, TX, on Aug 25, 2022

Everything was perfect and smooth legend Homes helped me and my family out big time I am forever greatful!!

5.0
Verified Homeowner
Porter, TX, on Aug 25, 2022

Started purchase in September. Was told March would be move in. We didn't move in, until end of July. The schedule our first walk through and then had to re schedule. They cracked my kitchen cabinets, all they did to fix it was to cover the crack. They never finished painting the exterior of the house. Wiring for lights is bad. Already had to replace fixtures ( before 30 days after move in) they missed a whole section of trim for the cabinets. Instead of removing debris from the yard, they just put sod over it. I would never buy from this company again.

0.8
Verified Homeowner
Porter, TX, on Aug 22, 2022

I felt the communication on the construction progress on the home should have been communicated more regularly. Communication from the loan officer was horrible. I would NOT use them ever again. Overall the house I feel is a solid home. However, the type of flooring is a grade above peel and paste flooring. The design of certain things simply doesn’t make sense. The closet door opens up into the shower glass door. The garage door opens up into the refrigerator door. There should be more room between the door opening from the garage as you enter the house. The fence for the yard is not constructed well. Wood is warping and nails are detaching already. discovered a major crack in the master tub. There should be at least one additional utility closet in the hallway.

3.6
Verified Homeowner
Porter, TX, on Aug 16, 2022

[Translated from ES] The way we were received and the structure and quality of the house that had the right space to live with my family.

5.0
Verified Homeowner
Porter, TX, on Aug 11, 2022

The home buying process for purchasing my house was completed in a reasonable time.

4.9
Verified Homeowner
Porter, TX, on Aug 09, 2022

LOCATION IS PERFECT! updated features throughout.. Homes are way too close to one another & yards should be bigger

3.7
Verified Homeowner
Porter, TX, on Aug 02, 2022

The process was pretty smooth.

4.8
Verified Homeowner
Porter, TX, on Aug 01, 2022

The sales person was very attentive and the loan officer explained everything and answered all my questions

5.0
Verified Homeowner
Porter, TX, on Jul 30, 2022

IThe finished date kept getting pushed back. I was told April, and ended up closing on June. I could have had an interest rate of 2-3 but ended up at above 5.

4.7
Verified Homeowner
Porter, TX, on Jul 11, 2022

Contract was told anything to get me to buy. Inspection 1-3 things wasn’t fixed. Floors wasn’t what i asked for without even courtesy of telling me. Loud noise in my closet needed to be fixed now I’m moved in and have to tear wall out to fix. Sod i purchased is dead and was never watered like we agreed. Screens never changed on my back windows like we agreed upon. All the wall outlets loose already. I can write a book

3.8
Verified Homeowner
Porter, TX, on Jul 06, 2022

Sal Hashmi

5.0
Verified Homeowner
Porter, TX, on Jun 30, 2022

[Translated from ES] The attention we receive from the seller of the houses

4.6
Verified Homeowner
Porter, TX, on Jun 27, 2022

There were things that were supposed to be fixed and were not or fixed improperly (bathroom sink warped)

3.3
Verified Homeowner
Porter, TX, on Jun 27, 2022

Friendly staff, construction updates

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Porter, on Jan 27, 2023

This house has nothing but issues. They never finished painting the outside. The yard floods causing water to reach back door. Every single sound comes through the walls. I can heard my neighbors sneeze

0.5
Verified Homeowner
Porter, on Jan 11, 2023

[Translated from ES] The repairs were excellent and they were responsible at all times

5.0
Verified Homeowner
Porter, on Nov 29, 2022

Liked quick repair time

5.0
Verified Homeowner
Porter, on Nov 21, 2022

Our driveway caused damage to our cars and they would not do anything about it. It was definitely poorly laid out.

4.6
Verified Homeowner
Porter, on Oct 30, 2022

to much information to write.

4.5
Verified Homeowner
Porter, on Oct 11, 2022

The floor plan is great. However, the QUALITY the home is NOT. There are several things that were not done with care or of a team that was experienced in building homes. We have to listen to this annoying humming from the AC unit a few times and was pointed out to the project manager. The paint is chipping away, so cheap walls can't be cleaned. There are spots that were pointed out in the shower of holes that weren't repaired, smears of paint wasn't cleaned, shower wasn't properly put in and was caulked so when it wares off we will be dealing with leaking. Weather stripping hadn't been repaired, looks as if they ran out and just said oh well. Two months ago someone came out to do repairs, he plastered it and we didn't see him again...so left with a discolored wall. Currently, same guy came and slapped some paint on and it looks terrible like a child did it. He then scraped out a cup of leftover paint for us to finish and as if it were enough. It's bad enough that homeowners were not able to choose various items for the home their getting ready to own but, we had no choice but to accept the cheap hard to clean crap that was put in and wouldn't even put the crap in appropriately. If we had to do all over, we would have gone with a better builder.

1.7
Verified Homeowner
Porter, on Sep 26, 2022

So far responsive

3.5
Verified Homeowner
Porter, on Jul 06, 2022

Warranty is fine they come and fix what is need it, customer care is fine as well

3.5
Verified Homeowner
Porter, on Jun 12, 2022

I like the fact that I have a one year builders warranty. But, I really dislike that my home is less than 6 months old and I have had more problems than any home that I've ever lived in. I really dislike the fact that I have to wait weeks just to get one repair done. In addition to this I dislike that when I submit a warranty service. I usually have to do all the following up to make sure that you all received my work order. You do let me know the day that you're coming but, there have been countless times when no one shows up. I can't keep taking off from work or setting time aside during my very busy schedule to handle an appointment that never happens. I'll end this note with letting you know that I have a laundry list of things that I dislike.

2.4
Verified Homeowner
Porter, on May 27, 2022

From start to finish the process was flawless. Sal (sales office) was very quick to respond to any question I had. I loved my experience with Legend Homes.

5.0
Verified Homeowner
Porter, on May 10, 2022

The low crime area

4.5
Verified Homeowner
Porter, on Apr 22, 2022

I appreciated the prompt response and follow-through.

5.0
Verified Homeowner
Porter, on Apr 08, 2022

everything has been great.. they come fix any issues we are having with the home

5.0
Verified Homeowner
Porter, on Apr 07, 2022

So far everything that has been submitted for warranty has been promptly and satifactorly handled. Aaron has been courteous and has keep me informed with progress.

4.5
Verified Homeowner
Porter, on Apr 06, 2022

We have had several issues with our house during both, the building process and even after that the site managers dont seem to be concerned with. We have felt that we made a mistake buying the house we have but it's too late and we just have to "deal" with it till we can sell it and move. On top of the issues with the builders, contractors, and so on, the HOA company hired has had an endless string of complaints from the residence in the neighborhood. They are awful and only makes it worse that we have to pay for it. Also the trash company that was contracted is also terrible. The last complaint I have has less to do with the builders, but more the company that rents houses inside the neighborhood. We bought this house with promises of a quiet family friendly neighborhood, but the renters allowed in are noisy, and disrespectful. The crime rate has gone up and they also rented out to a "high risk XXXXX offender." Soo much for my kids playing at the community park/pool.

1.7
Verified Homeowner
Porter, on Mar 29, 2022

I liked how respectful they have been with the warranty. They have for fed all my requests so far.

4.7
Verified Homeowner
Porter, on Feb 18, 2022

Everything

4.8
Verified Homeowner
Porter, on Feb 10, 2022

I've liked that when I call for warranty service, they are aware and send someone out to inspect issue. I dislike that scheduling repairs takes anywhere from 1 to 4 weeks.

4.2
Verified Homeowner
Porter, on Jan 18, 2022

Jill and Chris they were there through the whole experience and I’m grateful to have worked with them

4.5
Verified Homeowner
Porter, on Jan 11, 2022

The warranty customer service survey is not sent to every customer. You have to be complaining, then you are told to do a survey. I don't like this.

2.1
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Porter, on Jan 13, 2023

The warranty on the home is never satisfied. They act like you don’t put in a work order just to not fix the problem

2.4
Verified Homeowner
Porter, on Dec 10, 2022

My home was not built to meet current constructions standards. I had two project managers over see the construction of my home, both of which I was told are no longer with legend homes. The quality of the work was poor and rushed. When I moved in several things were wrong such as gas line not being connected to stove, dishwasher not mounted correctly, etc. side paneling of my home was installed with damage and the paint job was shorty at best. I hired an inspector to come out to my home that found even more things needing to be addressed that were not up to regulation /standards of construction. I have sent the report to home warranty. A rep ([name removed] hill) has reached out but has been slow resolving all the items in the report.

2.8
Verified Homeowner
Porter, on Nov 27, 2022

My house caught on fire. It was a faulty stove. Other than that I don’t have any complaints.

4.0
Verified Homeowner
Porter, on Nov 17, 2022

How wasn’t properly cleaned when we moved in. Seemed like there was lack of help.

4.6
Verified Homeowner
Porter, on Oct 22, 2022

Very practical design.

4.0
Verified Homeowner
Porter, on Oct 06, 2022

The warranty request are followed very promptly.

4.1
Verified Homeowner
Porter, on Oct 03, 2022

After being here for a year, you can tell that the cheapest quality of materials was used in my home.

3.7
Verified Homeowner
Porter, on Jul 25, 2022

I dislike the negative comments that the “renters” are leaving online. I fear those comments from people that will not be here permanently will hurt the value of my own down the line.

3.6
Verified Homeowner
Porter, on Jun 24, 2022

The building manager lied.

2.7
Verified Homeowner
Porter, on Jun 19, 2022

Great community way to small community pool. Also the fact that we were made unaware of most of the homes were sold to a company who then leased them out.

3.4
Verified Homeowner
Porter, on Apr 10, 2022

I like that they helped out with the closing cost assistance.

4.1
Verified Homeowner
Porter, on Apr 06, 2022

They didnt finish painting my home I had to repaint my house and my back yard holds alot of water when it rains but over view my home is amazing great neighbors

3.9
Verified Homeowner
Porter, on Mar 31, 2022

Good customer service, didn't like a 20 year roof.

3.9
Verified Homeowner
Porter, on Feb 28, 2022

The lack of communication when it comes to repairs and quality

1.6
Verified Homeowner
Porter, on Feb 13, 2022

I told the superintendent but all my issues and they never got resolved and now my house warranty with you is out of date and no one would do nothing that should have been done when I first moved into the house

1.0
Verified Homeowner