Homebuilder Ratings & Reviews

Legend Homes Reviews

2,485 Homeowner Reviews Completed Nov 2022 - May 2024

Overall Satisfaction

4.1
Customers' overall satisfaction
4.1
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Fort Worth, TX, on May 16, 2024

Poor warranty claim experience. Didnt dis lose full information that half of the properties in the community are rented homes and there are constant mis conduct and police activity around rental properties.

3.1
Verified Homeowner
San Antonio, TX, on May 15, 2024

The communication was outstanding.

4.9
Verified Homeowner
Conroe, TX, on May 14, 2024

They came out in a timley manner when a service order was given.

4.6
Verified Homeowner
Converse, TX, on May 13, 2024

My family and I have been in the house for 7 months and we have had floor trim around the Kitchen Island is coming up, in addition to the trim in the upstairs bathroom. The towel rack in the upstairs bathroom has come off the wall, my backyard fence has started to fall into my neighbors yard and the backyard has still not been leveled as promised. I recently had to chases a bird out of my house that flew in through the dryer vent and the cross beams in the attic are cricked with exposed nails. This is the first that I’ve heard from your company about the status of my new home. I would really appreciate an email from upper management on how these issues will be resolved since the labor and home are still under warranty.

2.3
Verified Homeowner
Fort Worth, TX, on May 11, 2024

The roof has no gutters so the rain gathers and digs the flower bed. No fans in the living room or master bedroom

4.5
Verified Homeowner
Conroe, TX, on May 11, 2024

[Translated from ES] Complies with guarantees

4.7
Verified Homeowner
Fort Worth, TX, on May 11, 2024

Some of the materials used were low grade. The painters and flooring installers left white caulking and paint dots on the floor that required me to get on hands and knees and scrub off. I have had to have 3 items done through warranty after closing.

4.3
Verified Homeowner
Rosharon, TX, on May 11, 2024

The quality of the house and materials are not worth the price stuff on the house and fence already needs to be fixed up and replace nd we barely hit a year in the house if I could go back I would go with a different company

3.1
Verified Homeowner
San Antonio, TX, on May 10, 2024

Constantly able to communicate and get questions answered quickly

5.0
Verified Homeowner
Conroe, TX, on May 10, 2024

I like very much that they are responsible and quick and we are very happy

4.7
Verified Homeowner
Fort Worth, TX, on May 09, 2024

Everything was good, they are very sincere and respectful.

4.2
Verified Homeowner
Everman, TX, on May 08, 2024

Lack of costumer service when reporting a flooded back yard (still not fixed as of 5-08-24) New home and there already cracks on the walls Faulty electrical wiring in the laundry room Strong sewer smell coming from the kitchen sink

3.1
Verified Homeowner
Desoto, TX, on May 07, 2024

The overall experience went well so I have no dislikes.

4.5
Verified Homeowner
Bulverde, TX, on May 07, 2024

The finishes on the woodwork were terrible. There were big gouges in door and window frames and the baseboards. Instead of patching and sanding they tried to use caulk which doesn’t look good. I finally just gave up trying to get them to fix it. We had to have the electrician out twice. Once to fix the box in the ceiling for the ceiling fan. Once because a breaker started flipping all the time. At least with he electrical it was fast to get the electrician out here and get it fixed. The other thing that I hate is that the yard is very uneven where they installed sod. I have actually fallen twice just trying to walk in the yard.

4.1
Verified Homeowner
Conroe, TX, on May 07, 2024

The support system was very encouraging.

5.0
Verified Homeowner
Seguin, TX, on May 07, 2024

The inattention to detail by several of the subcontractors, especially the painters.

3.1
Verified Homeowner
Bulverde, TX, on May 06, 2024

Overall process was good. Just not satisfied with condition of home. House was empty for over a year and when we purchased the home there should have been more effort to ensure the house was clean and ready. HVAC filter never replaced. There was animal feces in attic in front of HVAC system. Dead bird in fireplace control compartment area. Spiderwebs throughout house

4.3
Verified Homeowner
San Antonio, TX, on May 06, 2024

I very much liked all the communication between all parties involved. We never felt in the dark

5.0
Verified Homeowner
Fort Worth, TX, on May 06, 2024

Warranty service and customer care has been great!

4.5
Verified Homeowner
Splendora, TX, on May 05, 2024

Outside sounds come in. Inside sound travels outside. Total enjoying the home.

5.0
Verified Homeowner

Builder Profile

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less