Homebuilder Ratings & Reviews

Legend Homes Reviews

2,490 Homeowner Reviews Completed Jan 2023 - Jul 2024

Overall Satisfaction

4.2
Customers' overall satisfaction
4.3
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Conroe, TX, on Jul 24, 2024

Very inconsistent beginning with the building of home, communication, hostile interactions, and quality. Over the past year some issues have been rectified after having brought in new individuals who are more eager to address the issues, and resolve them.

3.4
Verified Homeowner
Conroe, TX, on Jul 23, 2024

I told them the lights were flickering and it took three tries before it was fixed

3.6
Verified Homeowner
Conroe, TX, on Jul 23, 2024

Cheaply built fence

4.5
Verified Homeowner
Huntsville, TX, on Jul 22, 2024

Awesome

5.0
Verified Homeowner
Conroe, TX, on Jul 22, 2024

The home buying process was pretty straight forward. We appreciated the ease of communication with both the sales agent, Mrs. [name removed], as well as with our mortgage loan officer, Mrs. [name removed]. All the appointments were honored and the builder, Mr. [name removed], walked us through the home features. We liked the professionalism and the care shown throughout the entire home buying process.

4.8
Verified Homeowner
Conroe, TX, on Jul 22, 2024

Not too much hassle with all paperwork

4.9
Verified Homeowner
Conroe, TX, on Jul 22, 2024

When I arrive to pick up keys the interest rate drope to 4%

3.9
Verified Homeowner
San Antonio, TX, on Jul 22, 2024

[name removed] was very good and very smooth purchased experience.

5.0
Verified Homeowner
Conroe, TX, on Jul 21, 2024

[Translated from ES] The seriousness of people

5.0
Verified Homeowner
Everman, TX, on Jul 21, 2024

they are responsive but work quality still an issue

3.8
Verified Homeowner
Fort Worth, TX, on Jul 20, 2024

#### What I Liked: 1. **[name removed] Money Process**: I appreciated that I only had to put up earnest money to secure the home without being locked into a bidding war. This made the initial process much less stressful. 2. **Lender Knowledge**: Their lender was well-versed in TSACH for teacher down payment assistance, which was incredibly beneficial. 3. **Sales Managers**: The sales managers, [name removed] and [name removed], were particularly helpful and professional throughout the process. #### What I Disliked: 1. **Lack of Transparency**: - **Homeowners and Rental Division**: It was disclosed only a week before closing that the community would be half homeowners and half rental properties. This significant detail should have been communicated much earlier. - **Merger and HOA Influence**: It was not transparent that Legend and [name removed] had merged, and a board member from the company sits on the HOA. This has led to an undemocratic HOA process, as [name removed], owning the majority of rental properties, controls the majority of HOA votes. This structure feels corrupt and could lead to issues down the road. 2. **HOA and Rental Violations**: - **Ignored Complaints**: The rental violations officer does not seem to respect the reports from homeowners. Despite numerous complaints about a problematic rental on [name removed] from more than four surrounding houses, the issues were heavily dismissed. These included serious concerns like frequent police visits, child abuse, drunk driving, racial slurs, illegal towing attempts, and property trespassing. This lack of action led to extensive property damage that could have been avoided with earlier intervention. - **Trust in Homeowners**: There should be more trust in the complaints sent by homeowners, as we care deeply about the neighborhood's well-being. 3. **Warranty Work**: - **Poor Follow-up**: Warranty work is often not followed up on. We have numerous outstanding issues, including one from closing day a year ago, that have not been rectified. - **Communication**: There is a lack of transparency, and I often have to initiate conversations to get updates. I must document all communication to protect myself legally. - **Quality of Repairs**: Sometimes, the fixes for warranty issues do not seem up to code, and I am still awaiting a letter from the engineer of record to verify compliance. 4. **Drainage and Property Grading**: - **Drainage Issues**: While the overall grading of the home is good, there are significant drainage issues on all properties. The proximity of the houses prevents proper drainage without underground gutter extensions. - **Non-compliance with Code**: It is a code requirement to ensure water drains away from the property, but this is not happening. There were no gutters installed, and the grading does not manage water drainage properly, leading to potential long-term damage. Overall, while the home itself is in decent condition aside from the warranty issues, the lack of transparency, poor HOA structure, and significant drainage problems have been major points of concern.

2.8
Verified Homeowner
San Antonio, TX, on Jul 18, 2024

I like everything

4.5
Verified Homeowner
San Antonio, TX, on Jul 18, 2024

My only complaint is that the master bedroom door was not hung properly and has gotten worse.

5.0
Verified Homeowner
Splendora, TX, on Jul 18, 2024

They were very professional and nice it was a good experience

5.0
Verified Homeowner
Splendora, TX, on Jul 18, 2024

The paperwork is what I disliked most. Everything else was great.

4.8
Verified Homeowner
CONROE, TX, on Jul 17, 2024

Proactiveness, courtesy and good follow up and responses.

4.9
Verified Homeowner
Bryan, TX, on Jul 16, 2024

They come when needed but things like a back door that is warped and won’t close right they won’t replace. I’ve been waiting for brick due to the front of my house cracking that’s been since April. I have cracks in my walls was told they will only fix one time. My drive has cracks in it that will not get fixed cause it’s not covered and I’ve have only been here since December 21. I think yall could do better when it comes to repairs

2.3
Verified Homeowner
Manvel, TX, on Jul 16, 2024

Prompt response and conferming work is done

4.8
Verified Homeowner
Rosharon, TX, on Jul 16, 2024

The home buying and move in process was easy and very organized. There were no issues with the move in process. Once moved in, we have some electrical issues, but they are minor

5.0
Verified Homeowner
Ennis, TX, on Jul 15, 2024

I have only put in 1 warranty request and it was answered quickly

4.8
Verified Homeowner

Builder Profile

Legend Homes logo

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less