Homebuilder Ratings & Reviews

Legend Homes Reviews

2,686 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

3.9
Customers' overall satisfaction
3.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Ennis, TX, on Feb 06, 2023

Commitments and timelines were met but I feel like the final details were rushed and brushed over to meet the move in date. Also communication stopped once I closed and my sales rep left legend. Finish work on the house is not what I expected and I am finding that I will be submitting a lot of warranty tickets for things that should have been taken care of or done right in the first place.

4.2
Verified Homeowner
Katy, TX, on Feb 06, 2023

Everyone from Legend Homes that I interacted was absolutely lovely. As a first time [name removed], I had lots of questions and they were always answered quickly! There were also lots of things that I didn't know to ask about and the team went above and beyond to educate me as a first time [name removed].

4.9
Verified Homeowner
Huntsville, TX, on Feb 06, 2023

6 months in my home many things still not fixed by Legend Homes or Home Warranty. Home Warranty has closed many work orders without resolution or contact for some. All 9f my issues should have been addressed within 2 weeks but 6 months is irresponsible management. Legend Homes have ruined my first home buying experience. Problems of lack of concern and respect go all the way up high in the company. A week ago I spoke with Home Warranty director and was told he would call me back in a few hours after he checked into issues. That was a week ago and still no call. Every neighbor I have spoken to about issues with home all have said same thing, lack of action by Legend Homes and Home Warranty to correct issues! The house itself I love, but issues are not being addressed which is slowly making me no longer want my home.

1.8
Verified Homeowner
Cibolo, TX, on Feb 04, 2023

I chose my [name removed] [name removed] [name removed] in January 2021 because I loved the 3 bedroom Floor, with extended patio, vaulted ceilings and Level 3 Options I selected. In addition I wanted the Guest Bathroom Bathtub removed and replaced with wall-in shower. I paid for that to happen. However, if the Construction Manager in late 2021 had not invited to see the foundation after pouring and before framing began there would have been huge issues. Everything, especially the foundation bagging, plumbing done without looking at the model I selected, options I selected to include 2 walk-in showers and plans then provided to Cibolo, Texas Building Inspector. These errors caused the foundation to be cut and framing delayed. Construction was completed, Appraisal was performed and Closing on 4 January, 2023. Eleven days short of the 2 years specified in the Purchase Agreement. It would have exceeded the 2 year completion date without the attention and effort exhibited by [name removed]’s, [name removed]!

4.7
Verified Homeowner
Conroe, TX, on Feb 04, 2023

[Translated from ES] The attention given by the seller, and by the representative of Legend Homes at the time of inspection of the house. The only negative episode was a call I received from a sales manager who rather rudely informed me that a parking gate motor was not included in my purchase package, so I had to send a copy of my sales contract. , which made me think that there was a bit of a mess in the Sales department.

5.0
Verified Homeowner
Desoto, TX, on Feb 03, 2023

The closing / end of the transaction was not the most favorable. No thank you. No welcome basket. The customer service aspect is lacking in so many areas. Also, I was promised some incentives during my initial visit which swayed my decision to purchase and those were taken "away" and I was told this was an error in communication to me. Legend Homes did not honor their promise to me as a [name removed]

3.3
Verified Homeowner
Conroe, TX, on Feb 03, 2023

Quality

3.0
Verified Homeowner
Sequin, TX, on Feb 01, 2023

We still have numerous blue tape issues, some as simple as caulking missing, that have still not been fixed.

3.9
Verified Homeowner
Sequin, TX, on Jan 31, 2023

Very fast

4.0
Verified Homeowner
Houston, TX, on Jan 31, 2023

Great communication from everybody involved my purchase with Legend Homes. Everything was scheduled & done in time.

4.8
Verified Homeowner
San Antonio, TX, on Jan 30, 2023

The sudden change of lenders/ mortgage companies. Has only been 6 months residing.

4.5
Verified Homeowner
San Antonio, TX, on Jan 30, 2023

Loved every part of it

4.9
Verified Homeowner
Houston, TX, on Jan 29, 2023

I move in a month ago, is some things mostly details that weren’t finish my stove is missing a piece, painting is one of the biggest issues.Like I said is the details that have to be more consistent, master bedroom and bathroom is really cold when the rest of the house is fine. Drive way cement is already broken is disappointing.

4.0
Verified Homeowner
Desoto, TX, on Jan 29, 2023

There were challenges but it was not anyone’s fault. I so enjoyed working with my sales rep [name removed] he kept me posted on everything

4.7
Verified Homeowner
San Antonio, TX, on Jan 29, 2023

I don’t like the quality of the construction. I feel as though it was rushed and despite the fact that I communicated issues, the items weren’t addressed/completed as discussed.

2.5
Verified Homeowner
Fort Worth, TX, on Jan 29, 2023

The house is beautiful

4.2
Verified Homeowner
Cibolo, TX, on Jan 29, 2023

I didn't like the way the construction manager lied to me about the construction process.

3.4
Verified Homeowner
Ennis, TX, on Jan 28, 2023

During my walk through I pointed out that there were big gaps in the trim on the stairs. I was told to just put in a ticket and it would get fixed. Six and a half months later I'm still waiting for the work to be done. I have gotten nothing but the run around. I have a leaky pipe under my home, put in a ticket and have not been contacted about it yet. The year warranty will probably be up before any of this is fixed.

1.7
Verified Homeowner
San Antonio, TX, on Jan 28, 2023

like that the team was able to come in and make repairs when needed

4.9
Verified Homeowner
Porter, TX, on Jan 27, 2023

This house has nothing but issues. They never finished painting the outside. The yard floods causing water to reach back door. Every single sound comes through the walls. I can heard my neighbors sneeze

0.5
Verified Homeowner

Builder Profile

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less