Homebuilder Ratings & Reviews

Legend Homes Reviews

2,054 Homeowner Reviews Completed Oct 2023 - Apr 2025

Overall Satisfaction

4.3
Customers' overall satisfaction
4.5
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

Conroe, TX, on Apr 22, 2025

I like the quietness of the community

5.0
Verified Homeowner
Conroe, TX, on Apr 22, 2025

Build safe homes for residents and respond quickly to any issues residents may have.

4.4
Verified Homeowner
Fort Worth, TX, on Apr 21, 2025

Right after I moved in, there were minor things noticed, but since they weren’t noticed during the walkthrough, there wasn’t anything that could be done. Things like the vinyl floor piece behind the bathroom door not installed properly; the driveway concrete cracks; discoloration in the paint; etc. One thing that was noticed during the first walkthrough was the fence panel in back not aligned with the other fence panels; however, I forgot to check it during the second walkthrough. Ok, so far that’s all on me not being more diligent during the walkthroughs. Since then, I’ve submitted multiple warranty tickets that are not on me. Before I get started start, I will say that the a/c company has been fantastic at coming out and fixing/correcting any/all issues we’ve had. However, there were two other companies that automatically blamed us for the issues and declared warranty voided… the electricity and the irrigation. The person who came out to look at the electricity wasn’t even a real electrician and sent pics back to the company, who determined the fault was ours because of drywall/light work we had done. After fighting with them through the holidays for over two months and dealing with what I worried could be a fire hazard, I finally hired an electrician, who found and fixed the issue within 30 minutes. Guess what! The issue had nothing to do with the drywall/light work, but rather was clearly caused by incorrect wiring where the neutrals were twisted together and never stripped. In other words, it was the original electrician’s fault. The other thing was the irrigation in which the irrigation guy said someone had crossed wires which voided out the wiring. He couldn’t fully answer my questions when trying to ascertain who could’ve or would’ve done that and wanted to charge me over $300 to fix, but then ghosted me when I finally gave up and agreed to pay him to fix it. So, I hired someone to fix the issue for a lot less. This person had trouble understanding how the issue could’ve happened except by someone who knew irrigation. Another issue I have is that we pay over $500/yr for HOA, which is extremely high for any community, but especially one that only offers a dog park; no swimming pool, playground, fountain, etc. I was told it was for grounds maintenance (which, mind you, other HOAs, including other Legend properties that have pools and pay the same, also have grounds maintenance). So this expensive dog park is filled with sticky weeds that get stuck in the paws and fur that take forever to pull out and hurt the dogs. It’s rarely mowed and mostly dirt with no agility courses or other stimulating amenities. As far as the maintenance of the grounds, it is only ever partially mowed, meaning only at the entrance. Broken beer bottles and other trash are left on sidewalks. The common grassy areas are tall snake pits with all kinds of trash XXXXX tered throughout. Our mailbox has been wobbly since we moved in 6 months ago, and simply needs the bolts tightened. Street signs are slanted and look like they’re gonna blow over any minute. Needless to say, I can’t help but wonder where all that HOA money is going. With all the homes that still need to be sold in this community, one can’t help think these things might be important contributing factors.

2.3
Verified Homeowner
Fair Oaks Ranch, TX, on Apr 21, 2025

The attention to detail and personal care given by the Legend Homes Team.

4.2
Verified Homeowner
Ennis, TX, on Apr 20, 2025

Customer service to repair request. [name removed] has been great

5.0
Verified Homeowner
Conroe, TX, on Apr 20, 2025

Fast and smooth process

4.5
Verified Homeowner
San Antonio, TX, on Apr 20, 2025

I appreciate my request for new sod in my backyard being granted and actioned, however the process of how to properly care for new sod was not discussed with me and now I’m at risk for loosing the sod. I was not told that new sod needs to be soaked for about 30 mins. No one asked about my watering schedule or explained how much and how often new sod should be watered. Also, there are large gaps in between the sections of the sods. Speaking with professional lawn care specialists, after the fact, I was told the sod should have been rolled out or filled in to prevent the roots from drying out. I am now trying to educate myself on bringing sod back from a stressed state because I unknowingly wasn’t watering it enough. I believe this all could have been avoided over a 5 minute conversation between the builder and myself or whoever the builder hired and myself. This has become a very disappointing and stressful situation for me.

3.4
Verified Homeowner
San Antonio, TX, on Apr 19, 2025

It was a smooth transaction. Everyone was so nice and knowledgeable.

5.0
Verified Homeowner
Rosharon, TX, on Apr 19, 2025

Found some issues not covered by warranty and have daylight between the edge of drywall and framing/foundation around the garage but decided not to report as a warranty item due to past experience. However, overall satisfied.

4.1
Verified Homeowner
New Braunfels, TX, on Apr 19, 2025

I loved the information received by construction manager [name removed] during the walkthrough of the home! He was very informative and patient with us. And extended an invitation for additional help if needed!

5.0
Verified Homeowner
Fort Worth, TX, on Apr 17, 2025

Everything was good

5.0
Verified Homeowner
San Antonio, TX, on Apr 17, 2025

I love the care they have for us and they were very professional

5.0
Verified Homeowner
Huntsville, TX, on Apr 17, 2025

No dislike!!! [name removed] and [name removed] really helped me in achieving my dream home … In the future, I will get another home from the Legend Homes. Thanks

5.0
Verified Homeowner
Fort Worth, TX, on Apr 17, 2025

Having to resign our contract multiple times due to discrepancies

2.4
Verified Homeowner
Fort Worth, TX, on Apr 16, 2025

[name removed] has been extremely helpful and informative !

5.0
Verified Homeowner
San Antonio, TX, on Apr 16, 2025

[name removed] was a big help from start to end, even to now. Being a fire time home buyer he made everything go way more smoother than I would have thought.

5.0
Verified Homeowner
Conroe, TX, on Apr 16, 2025

Closing within 30 days was outstanding. It was clear for me all the steps that I need to accomplish to finish the process They shared all required information about the house and the equipment

5.0
Verified Homeowner
Conroe, TX, on Apr 16, 2025

[Translated from ES] Excellent service from Mr. [name removed], very attentive and professional in his work.

4.8
Verified Homeowner
WILLIS, TX, on Apr 16, 2025

The only thing was [name removed],she was not very communicative,she lacked customer service and she as very late with everything

5.0
Verified Homeowner
Conroe, TX, on Apr 15, 2025

Nothing, I am very satisfied with the way they help me, especially when I complete an order. Mr. [name removed] is one of the best. and cares about the community needs

5.0
Verified Homeowner

Builder Profile

Legend Homes logo

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less