Homebuilder Ratings & Reviews

Legend Homes Reviews

1,746 Homeowner Reviews Completed Nov 2024 - May 2026

Overall Satisfaction

4.5
Customers' overall satisfaction
4.6
Customers' willingness to refer our communities to their friends and family

Location Map

 

Satisfaction Ratings by Location

Most Recent 20 Comments From All Locations
Purchase Experience Testimonials from Real Homebuyers

CONROE, TX, on May 17, 2026

We appreciated how smooth and straightforward the process was from contract signing through move-in. Our sales team stayed communicative, answered questions quickly, and made the overall experience feel less stressful for our first-time being homeowners!

5.0
Verified Homeowner
Conroe, TX, on May 16, 2026

I have had a very nice experience with my home. Posable problem at walk though were addressed at a timely manner. One year issues (only 2) were addressed and taken care of quickly

4.4
Verified Homeowner
Splendora, TX, on May 16, 2026

They are SO nice! I have zero complaints. I trust them with the purchase of my next home!

5.0
Verified Homeowner
Conroe, TX, on May 15, 2026

I love everything. Only some small things that not 100%. But good supports from legend home team.

5.0
Verified Homeowner
San Antonio, TX, on May 15, 2026

I liked the willingness to meet the needs of our family.

5.0
Verified Homeowner
SEGUIN, TX, on May 15, 2026

Your sales agent, [name removed], made us feel like it was as high of a priority for him to get us into our dream home as it was for us. Top notch service from start to finish.

5.0
Verified Homeowner
CONROE, TX, on May 15, 2026

[name removed] and the Legend family made the process of purchasing a new home pleasing and simple. I was prepared for a stressful process but I didn’t find that here. I love my new home! I would certainly recommend Legend Homes to friends and family.

5.0
Verified Homeowner
Splendora, TX, on May 14, 2026

The system to actually put in a service request isn’t as easy to operate. And when I try to contact [name removed] by text stuff doesn’t seem to actually get done as if I’m using portal

3.0
Verified Homeowner
Conroe, TX, on May 14, 2026

The contract portion was good. At the beginning of move-in, we experienced some delay in getting certain items repaired. We hope this gets better throughout the year.

4.6
Verified Homeowner
Splendora, TX, on May 13, 2026

Responds quickly to any tickets put in

3.5
Verified Homeowner
WILLIS, TX, on May 12, 2026

Throughout the whole process, all of my concerns and questions were answered without any vagueness. [name removed] was the number one reason I bought a home from Legend Homes. He gave a sense of family and community throughout the whole process. The home was sold not because of the home itself but because of [name removed].

5.0
Verified Homeowner
ELMENDORF, TX, on May 11, 2026

I love the community!!

4.5
Verified Homeowner
BROOKSHIRE, TX, on May 11, 2026

[name removed] was extremely helpful in the buying process! We loved her

5.0
Verified Homeowner
Conroe, TX, on May 10, 2026

As first-time homebuyers, our experience with Legend Homes has been beyond disappointing. If I could leave zero stars, I would. From the very first walkthrough, the builder representative, [name removed], was disrespectful and unprofessional. Immediately after introducing himself and shaking our hands, he began speaking negatively about the inspection company we hired, calling the inspection report “bullshit” and stating he was “not going to fix everything.” This was our first interaction and completely ruined what should have been an exciting experience. What made the situation even worse was the way I was treated during the walkthrough. [name removed] directed everything only to my husband, saying, “Since you’re going to be the one living here, let me walk you through the warranty,” while completely dismissing me. As a homeowner, being ignored and brushed aside was unacceptable and incredibly disrespectful. During both walkthroughs, every issue we blue-taped was questioned or minimized. The second walkthrough felt rushed, unprofessional, and full of red flags we later realized we should have taken more seriously. One of the biggest concerns was the AC unit. Our inspection company identified major damage and concerns, which [name removed] originally refused to address because he claimed the report was “BS.” In the end, the entire AC unit had to be replaced because the damage could not be repaired. Even now, the replacement unit is so loud inside the home that it disrupts our sleep at night — something completely unacceptable in a brand-new home. Since moving in on March 6, 2026, we have also dealt with multiple ongoing issues. Our sprinkler system malfunctioned and caused an extremely high water bill from the City of Conroe. Initially, [name removed] with warranty services acknowledged the issue in writing, stating: “We found a solenoid valve leaking. It was stuck opened but we cleaned it and everything working good now.” After having to come back out again, the issue was then blamed on our sprinkler scheduling system instead of taking accountability for the malfunctioning brand-new sprinkler system. Most importantly, we have now gone 65 days without proper hot water in a newly built home. At this point, there is absolutely NO hot water anywhere in the house. We only get cold or barely lukewarm water. There is absolutely no excuse for a brand-new home to have this kind of issue two months 65 days in to a new built home   Overall, Legend Homes completely ruined what should have been one of the happiest milestones of our lives. The lack of professionalism, accountability, quality control, and customer care has been shocking. I would strongly caution anyone considering buying from Legend Homes to thoroughly inspect everything and be prepared for an extremely frustrating experience. ZERO STARS 

0.5
Verified Homeowner
San Antonio, TX, on May 10, 2026

Finding more and more issues with the house for being new. Showing the true down sides of building a house as fast as possible rather then quality done right building

1.6
Verified Homeowner
SEGUIN, TX, on May 10, 2026

Two days after we moved we asked the builder about a few issues. Asked several times the first week. No response. Front door needs adjusted, master shower leaks due too grout has a few gaps. Back patio is all cracked and spider. Rain gage is broken.

3.4
Verified Homeowner
BROOKSHIRE, TX, on May 10, 2026

Transparency and accountability. My journey was pleasant and peaceful throughout the entire process!!

5.0
Verified Homeowner
Rosharon, TX, on May 10, 2026

They are amazing knowledgeable timely and will fix the problem

5.0
Verified Homeowner
HOUSTON, TX, on May 10, 2026

I like how everything was discussed about home, the home orientation was very informative.

4.0
Verified Homeowner
San Antonio, TX, on May 09, 2026

The warranty people are the worst can’t get in touch with them. Can’t get no feedback. Can’t get nothing fixed wrong with this house already. It’s been an ongoing battle with very little results.

1.3
Verified Homeowner

Builder Profile

Legend Homes logo

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

Request More Info

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:...read more

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted...read less