Top Homebuilder Ratings & Reviews

Legend Homes

TOWNSEND RESERVE

174 Homeowner Reviews Completed May 2024 - Nov 2025

Overall Satisfaction

4.6
Customers' overall satisfaction
4.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Experience

4.8

Purchase Experience

4.9

Home Personalization Experience

4.9

Construction Experience

4.9

Customer Care Experience

4.9

Home Readiness

4.9

Installation & Workmanship

4.6

Community Profile

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Splendora, on Oct 14, 2025

No issue. very easy process walk me through everything until I was approve.

4.7
Verified Homeowner
Splendora, on Nov 03, 2025

The customer service . [name removed] took his time to explain everything, also answer my questions.

4.6
Verified Homeowner
Splendora, TX, on Nov 09, 2025

I loved that everyone was really helpful and readily available to answer all questions. I disliked on signing day no one was here to really welcome me in. [name removed] brought me the keys which I truly appreciate all [name removed] has done. He has really been the most help with any and everything I need. With move in, there’s quite a few things that have been wrong with the house now that I am living here. It’s frustrating for appliances not to be working and minor issues here and there. Overall I thank [name removed] for always coming out to ensure things are taken care of.

5.0
Verified Homeowner
Splendora, on Oct 08, 2025

Everything was awesome and very professional.

5.0
Verified Homeowner
Splendora, on Nov 03, 2025

The staff responded very fast and are very professional to work with. The quit the kitchen counter top is very poor

4.8
Verified Homeowner
Splendora, TX, on Nov 03, 2025

I really appreciated how transparent and supportive the staff was throughout the entire process. Every question I had was answered promptly, and the closing process was straightforward. Move-in day was exciting and well-coordinated I couldn’t have asked for a smoother transition.

5.0
Verified Homeowner
Splendora, on Sep 19, 2025

The Sales staff. [name removed], is amazing! We love our home; however, I wish we had been given an option to replace the counter tops when we saw the home. They warp. Why would you make home with these types of countertops? They are cheap and will not last. Hindsight, I would not have bought with these countertops if I knew about the cheap materials they are.

4.4
Verified Homeowner
Splendora, on Oct 24, 2025

[Translated from ES] In general, they have responded to our call with the warranty service, especially the person they have in our community, he is very kind and comes when we require it, but about 20 days ago we requested the warranty service because the outlet to plug in backyard does not work and they have not repaired it, nor has they fixed an unevenness we have in the backyard that causes it to always be damp.

4.8
Verified Homeowner
Splendora, TX, on Oct 31, 2025

Honestly I loved the overall process from start to finish everyone involved with getting me in my new home was very quick to respond and answer my questions as well as kept the excitement till closing

5.0
Verified Homeowner
Splendora, on Aug 01, 2025

freaking HOA. they are correcting my garden... They dont like my bushes. Working at second I cant swim at night after my worktime.... Hi school minor telling how to jump into the water... I am 45 male, born in Ukraine; former swimmer, by the way; Perhaps I know about life threaten danger much more then anyone around. Look guys If I an paying money I WANNA FEEL MYSELF FREE!!! other wise seems like freaking communistic camp; yep get rid of that HOA; Everything else on legend homes is very very decent;

2.5
Verified Homeowner
Splendora, on Oct 21, 2025

When I needed something done, they did it as quickly as possible to my satisfaction

5.0
Verified Homeowner
Splendora, TX, on Oct 22, 2025

It was a great experience. I have no complaints.

5.0
Verified Homeowner
Splendora, on Jun 12, 2025

quick response time

4.9
Verified Homeowner
Splendora, on Aug 25, 2025

The attentiveness my rep gave me [name removed], and patience as I came back three times before I made a choice .

4.9
Verified Homeowner
Splendora, TX, on Oct 17, 2025

Everything was smooth, but I was expecting a befitting closure, like a souvenir that represents the company’s present to me as a gift. I believe that will serve as an advertisement to friends and family.

4.8
Verified Homeowner
Splendora, on Mar 27, 2025

How terrible the house was built. I have had several issues that were sent to the warranty department. They also claimed that some of the issues I brought up they couldn’t do anything about, but in reality it was something they just don’t want to address. The workers they used to fix the issues left trash everywhere and didn’t pick up after themselves. The workers also damaged some of my flowerbed plants.

2.6
Verified Homeowner
Splendora, on Aug 04, 2025

I trusted the Mr [name removed] for taking care of 2-3 things which not up to the par and I was told that they will be taken care of. I bet that he spoke to the construction manager but they were never taken care of.

1.9
Verified Homeowner
Splendora, TX, on Oct 16, 2025

Everyone was very respectful and very kind and everything was on point so I’m very grateful

5.0
Verified Homeowner
Splendora, on Mar 13, 2025

I dislike that fixing the drainage issue left my backyard looking like crap

3.5
Verified Homeowner
Splendora, on Jul 21, 2025

The poor drainage on my lot is still a sore spot for me and I will address it. Otherwise, I am pleased thus far. The team for [name removed] [name removed] is really helpful

4.2
Verified Homeowner
Splendora, TX, on Oct 16, 2025

[name removed] and his staff were great.

5.0
Verified Homeowner
Splendora, on Jan 02, 2025

Enjoyed every part of the experience purchasing a home with Legend Homes. Great experience with the staff of Legend Homes from the builder to the companies they work with.

4.9
Verified Homeowner
Splendora, on Jul 07, 2025

I am very satisfied!

5.0
Verified Homeowner
Splendora, TX, on Oct 08, 2025

The welcoming from the builder

4.9
Verified Homeowner
Splendora, on Dec 22, 2024

They do not inspect the homes before selling them I found a leak in the back door

4.5
Verified Homeowner
Splendora, on Jun 22, 2025

When questions arise legend homes [name removed] is very quick with responses and very hands on when teaching about how to keep homes in good shape

4.7
Verified Homeowner
Splendora, TX, on Oct 06, 2025

The process was easy, would better with more weekend and afternoon accommodations.

4.9
Verified Homeowner
Splendora, on May 28, 2025

My experience has been wonderful. Community is great. The two issues that I’ve dealt with were quickly resolved the next day or a couple days after. For a first time home owner legend homes made the process easy.

5.0
Verified Homeowner
Splendora, TX, on Oct 04, 2025

Everything was good,

5.0
Verified Homeowner
Splendora, on May 05, 2025

I just disliked that they didn’t put as many coats of paint in the homes, so the paint gets dirty easily or scratched easily and you can’t clean it because it will take the paint off, so I have to deal with repainting my home on my own and haven’t been here that long yet

4.1
Verified Homeowner
Splendora, TX, on Sep 30, 2025

Communication was the biggest issue. I had to reach out to the agent multiple times to get answers.

4.2
Verified Homeowner
Splendora, on Apr 08, 2025

The garage size, can't park my truck inside.

5.0
Verified Homeowner
Splendora, TX, on Sep 25, 2025

I liked how nice and helpful the Construction Manager was. He was very knowledgeable about how everything in my home worked. From the outside to the inside. He gave some very helpful information about lawn care and how to go about contacting the right people for any issues I had in my home. I definitely would recommend friends and family to purchase a new home here at Townsen [name removed]. And be sure to request for [name removed] to give them a tour. He’s very thorough about the property.

5.0
Verified Homeowner
Splendora, on Apr 03, 2025

[name removed] is a professional, helpful, and a go-getter. he’s on top of everything he does.

5.0
Verified Homeowner
Splendora, TX, on Sep 20, 2025

The initial meeting, there was no pressure, we were able to view the home in a relaxed, no rush time; and there was no constant calls and pressure

5.0
Verified Homeowner
Splendora, on Mar 19, 2025

Everyone has been very helpful in addressing any issues that have come up. [name removed] in particular is always willing to go the extra mile and follows up with us to ensure the work is satisfactory. Great job!

4.5
Verified Homeowner
Splendora, TX, on Sep 15, 2025

Communication

5.0
Verified Homeowner
Splendora, on Feb 08, 2025

I was glad they had a contingency on my home. My move was delayed several times, but they worked with me.

4.3
Verified Homeowner
Splendora, TX, on Sep 11, 2025

Customer service was great

5.0
Verified Homeowner
Splendora, on Feb 06, 2025

Constant communication and helpful information

5.0
Verified Homeowner
Splendora, TX, on Sep 11, 2025

Everything has been great from the beginning highly impressed

5.0
Verified Homeowner
Splendora, on Feb 04, 2025

So far, everything has been great and responsive

4.8
Verified Homeowner
Splendora, TX, on Aug 28, 2025

Everything was great

5.0
Verified Homeowner
Splendora, on Jan 24, 2025

Well. I noticed I need to call and remind about some warranty issues I had. But overall satisfied.

3.2
Verified Homeowner
Splendora, TX, on Aug 28, 2025

Aprecié desde el inicio nadie me hizo sentir presionada en lo absoluto. Trabajaron con mi esposo y yo y ofrecieron las mejores opciones que se acomodaban a nuestras necesidades. El proceso fue rápido y fácil. [name removed] bendición.

5.0
Verified Homeowner
Splendora, on Jan 04, 2025

They take forever to respond and complete the warranty. Gotta stay on them to make them come fix it

2.3
Verified Homeowner
Splendora, TX, on Jul 31, 2025

[name removed] was very responsive and helpful. Went above and beyond. When [name removed] came out for the “21 day” walk through he was respectful and very informative.

4.8
Verified Homeowner
Splendora, on Dec 05, 2024

My experience with [name removed] has been great. I had only two issues, drainage and the shower door leaking and [name removed] got both addressed ASAP.

5.0
Verified Homeowner
Splendora, TX, on Jul 29, 2025

I loved how fast and easy it was to find a home right for me. Everyone I came into contact with from Legend Homes was extremely friendly and easy to work with. I didn’t like that the notary had the wrong date so I had to resign all of my dated signatures.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Splendora, TX, on Nov 09, 2025

I loved that everyone was really helpful and readily available to answer all questions. I disliked on signing day no one was here to really welcome me in. [name removed] brought me the keys which I truly appreciate all [name removed] has done. He has really been the most help with any and everything I need. With move in, there’s quite a few things that have been wrong with the house now that I am living here. It’s frustrating for appliances not to be working and minor issues here and there. Overall I thank [name removed] for always coming out to ensure things are taken care of.

5.0
Verified Homeowner
Splendora, TX, on Nov 03, 2025

I really appreciated how transparent and supportive the staff was throughout the entire process. Every question I had was answered promptly, and the closing process was straightforward. Move-in day was exciting and well-coordinated I couldn’t have asked for a smoother transition.

5.0
Verified Homeowner
Splendora, TX, on Oct 31, 2025

Honestly I loved the overall process from start to finish everyone involved with getting me in my new home was very quick to respond and answer my questions as well as kept the excitement till closing

5.0
Verified Homeowner
Splendora, TX, on Oct 22, 2025

It was a great experience. I have no complaints.

5.0
Verified Homeowner
Splendora, TX, on Oct 17, 2025

Everything was smooth, but I was expecting a befitting closure, like a souvenir that represents the company’s present to me as a gift. I believe that will serve as an advertisement to friends and family.

4.8
Verified Homeowner
Splendora, TX, on Oct 16, 2025

Everyone was very respectful and very kind and everything was on point so I’m very grateful

5.0
Verified Homeowner
Splendora, TX, on Oct 16, 2025

[name removed] and his staff were great.

5.0
Verified Homeowner
Splendora, TX, on Oct 08, 2025

The welcoming from the builder

4.9
Verified Homeowner
Splendora, TX, on Oct 06, 2025

The process was easy, would better with more weekend and afternoon accommodations.

4.9
Verified Homeowner
Splendora, TX, on Oct 04, 2025

Everything was good,

5.0
Verified Homeowner
Splendora, TX, on Sep 30, 2025

Communication was the biggest issue. I had to reach out to the agent multiple times to get answers.

4.2
Verified Homeowner
Splendora, TX, on Sep 25, 2025

I liked how nice and helpful the Construction Manager was. He was very knowledgeable about how everything in my home worked. From the outside to the inside. He gave some very helpful information about lawn care and how to go about contacting the right people for any issues I had in my home. I definitely would recommend friends and family to purchase a new home here at Townsen [name removed]. And be sure to request for [name removed] to give them a tour. He’s very thorough about the property.

5.0
Verified Homeowner
Splendora, TX, on Sep 20, 2025

The initial meeting, there was no pressure, we were able to view the home in a relaxed, no rush time; and there was no constant calls and pressure

5.0
Verified Homeowner
Splendora, TX, on Sep 15, 2025

Communication

5.0
Verified Homeowner
Splendora, TX, on Sep 11, 2025

Customer service was great

5.0
Verified Homeowner
Splendora, TX, on Sep 11, 2025

Everything has been great from the beginning highly impressed

5.0
Verified Homeowner
Splendora, TX, on Aug 28, 2025

Everything was great

5.0
Verified Homeowner
Splendora, TX, on Aug 28, 2025

Aprecié desde el inicio nadie me hizo sentir presionada en lo absoluto. Trabajaron con mi esposo y yo y ofrecieron las mejores opciones que se acomodaban a nuestras necesidades. El proceso fue rápido y fácil. [name removed] bendición.

5.0
Verified Homeowner
Splendora, TX, on Jul 31, 2025

[name removed] was very responsive and helpful. Went above and beyond. When [name removed] came out for the “21 day” walk through he was respectful and very informative.

4.8
Verified Homeowner
Splendora, TX, on Jul 29, 2025

I loved how fast and easy it was to find a home right for me. Everyone I came into contact with from Legend Homes was extremely friendly and easy to work with. I didn’t like that the notary had the wrong date so I had to resign all of my dated signatures.

4.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Splendora, on Nov 03, 2025

The customer service . [name removed] took his time to explain everything, also answer my questions.

4.6
Verified Homeowner
Splendora, on Nov 03, 2025

The staff responded very fast and are very professional to work with. The quit the kitchen counter top is very poor

4.8
Verified Homeowner
Splendora, on Oct 24, 2025

[Translated from ES] In general, they have responded to our call with the warranty service, especially the person they have in our community, he is very kind and comes when we require it, but about 20 days ago we requested the warranty service because the outlet to plug in backyard does not work and they have not repaired it, nor has they fixed an unevenness we have in the backyard that causes it to always be damp.

4.8
Verified Homeowner
Splendora, on Oct 21, 2025

When I needed something done, they did it as quickly as possible to my satisfaction

5.0
Verified Homeowner
Splendora, on Aug 25, 2025

The attentiveness my rep gave me [name removed], and patience as I came back three times before I made a choice .

4.9
Verified Homeowner
Splendora, on Aug 04, 2025

I trusted the Mr [name removed] for taking care of 2-3 things which not up to the par and I was told that they will be taken care of. I bet that he spoke to the construction manager but they were never taken care of.

1.9
Verified Homeowner
Splendora, on Jul 21, 2025

The poor drainage on my lot is still a sore spot for me and I will address it. Otherwise, I am pleased thus far. The team for [name removed] [name removed] is really helpful

4.2
Verified Homeowner
Splendora, on Jul 07, 2025

I am very satisfied!

5.0
Verified Homeowner
Splendora, on Jun 22, 2025

When questions arise legend homes [name removed] is very quick with responses and very hands on when teaching about how to keep homes in good shape

4.7
Verified Homeowner
Splendora, on May 28, 2025

My experience has been wonderful. Community is great. The two issues that I’ve dealt with were quickly resolved the next day or a couple days after. For a first time home owner legend homes made the process easy.

5.0
Verified Homeowner
Splendora, on May 05, 2025

I just disliked that they didn’t put as many coats of paint in the homes, so the paint gets dirty easily or scratched easily and you can’t clean it because it will take the paint off, so I have to deal with repainting my home on my own and haven’t been here that long yet

4.1
Verified Homeowner
Splendora, on Apr 08, 2025

The garage size, can't park my truck inside.

5.0
Verified Homeowner
Splendora, on Apr 03, 2025

[name removed] is a professional, helpful, and a go-getter. he’s on top of everything he does.

5.0
Verified Homeowner
Splendora, on Mar 19, 2025

Everyone has been very helpful in addressing any issues that have come up. [name removed] in particular is always willing to go the extra mile and follows up with us to ensure the work is satisfactory. Great job!

4.5
Verified Homeowner
Splendora, on Feb 08, 2025

I was glad they had a contingency on my home. My move was delayed several times, but they worked with me.

4.3
Verified Homeowner
Splendora, on Feb 06, 2025

Constant communication and helpful information

5.0
Verified Homeowner
Splendora, on Feb 04, 2025

So far, everything has been great and responsive

4.8
Verified Homeowner
Splendora, on Jan 24, 2025

Well. I noticed I need to call and remind about some warranty issues I had. But overall satisfied.

3.2
Verified Homeowner
Splendora, on Jan 04, 2025

They take forever to respond and complete the warranty. Gotta stay on them to make them come fix it

2.3
Verified Homeowner
Splendora, on Dec 05, 2024

My experience with [name removed] has been great. I had only two issues, drainage and the shower door leaking and [name removed] got both addressed ASAP.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Splendora, on Oct 14, 2025

No issue. very easy process walk me through everything until I was approve.

4.7
Verified Homeowner
Splendora, on Oct 08, 2025

Everything was awesome and very professional.

5.0
Verified Homeowner
Splendora, on Sep 19, 2025

The Sales staff. [name removed], is amazing! We love our home; however, I wish we had been given an option to replace the counter tops when we saw the home. They warp. Why would you make home with these types of countertops? They are cheap and will not last. Hindsight, I would not have bought with these countertops if I knew about the cheap materials they are.

4.4
Verified Homeowner
Splendora, on Aug 01, 2025

freaking HOA. they are correcting my garden... They dont like my bushes. Working at second I cant swim at night after my worktime.... Hi school minor telling how to jump into the water... I am 45 male, born in Ukraine; former swimmer, by the way; Perhaps I know about life threaten danger much more then anyone around. Look guys If I an paying money I WANNA FEEL MYSELF FREE!!! other wise seems like freaking communistic camp; yep get rid of that HOA; Everything else on legend homes is very very decent;

2.5
Verified Homeowner
Splendora, on Jun 12, 2025

quick response time

4.9
Verified Homeowner
Splendora, on Mar 27, 2025

How terrible the house was built. I have had several issues that were sent to the warranty department. They also claimed that some of the issues I brought up they couldn’t do anything about, but in reality it was something they just don’t want to address. The workers they used to fix the issues left trash everywhere and didn’t pick up after themselves. The workers also damaged some of my flowerbed plants.

2.6
Verified Homeowner
Splendora, on Mar 13, 2025

I dislike that fixing the drainage issue left my backyard looking like crap

3.5
Verified Homeowner
Splendora, on Jan 02, 2025

Enjoyed every part of the experience purchasing a home with Legend Homes. Great experience with the staff of Legend Homes from the builder to the companies they work with.

4.9
Verified Homeowner
Splendora, on Dec 22, 2024

They do not inspect the homes before selling them I found a leak in the back door

4.5
Verified Homeowner