Homebuilder Ratings & Reviews

Legend Homes

Houston

989 Homeowner Reviews
Nov 2024 - May 2026

Builder Profile

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Houston
Purchase Experience Testimonials from Real Homebuyers

CONROE, TX, on May 17, 2026

We appreciated how smooth and straightforward the process was from contract signing through move-in. Our sales team stayed communicative, answered questions quickly, and made the overall experience feel less stressful for our first-time being homeowners!

5.0
Verified Homeowner
CONROE, TX, on May 15, 2026

[name removed] and the Legend family made the process of purchasing a new home pleasing and simple. I was prepared for a stressful process but I didn’t find that here. I love my new home! I would certainly recommend Legend Homes to friends and family.

5.0
Verified Homeowner
Conroe, TX, on May 14, 2026

The contract portion was good. At the beginning of move-in, we experienced some delay in getting certain items repaired. We hope this gets better throughout the year.

4.6
Verified Homeowner
WILLIS, TX, on May 12, 2026

Throughout the whole process, all of my concerns and questions were answered without any vagueness. [name removed] was the number one reason I bought a home from Legend Homes. He gave a sense of family and community throughout the whole process. The home was sold not because of the home itself but because of [name removed].

5.0
Verified Homeowner
Conroe, TX, on May 10, 2026

As first-time homebuyers, our experience with Legend Homes has been beyond disappointing. If I could leave zero stars, I would. From the very first walkthrough, the builder representative, [name removed], was disrespectful and unprofessional. Immediately after introducing himself and shaking our hands, he began speaking negatively about the inspection company we hired, calling the inspection report “bullshit” and stating he was “not going to fix everything.” This was our first interaction and completely ruined what should have been an exciting experience. What made the situation even worse was the way I was treated during the walkthrough. [name removed] directed everything only to my husband, saying, “Since you’re going to be the one living here, let me walk you through the warranty,” while completely dismissing me. As a homeowner, being ignored and brushed aside was unacceptable and incredibly disrespectful. During both walkthroughs, every issue we blue-taped was questioned or minimized. The second walkthrough felt rushed, unprofessional, and full of red flags we later realized we should have taken more seriously. One of the biggest concerns was the AC unit. Our inspection company identified major damage and concerns, which [name removed] originally refused to address because he claimed the report was “BS.” In the end, the entire AC unit had to be replaced because the damage could not be repaired. Even now, the replacement unit is so loud inside the home that it disrupts our sleep at night — something completely unacceptable in a brand-new home. Since moving in on March 6, 2026, we have also dealt with multiple ongoing issues. Our sprinkler system malfunctioned and caused an extremely high water bill from the City of Conroe. Initially, [name removed] with warranty services acknowledged the issue in writing, stating: “We found a solenoid valve leaking. It was stuck opened but we cleaned it and everything working good now.” After having to come back out again, the issue was then blamed on our sprinkler scheduling system instead of taking accountability for the malfunctioning brand-new sprinkler system. Most importantly, we have now gone 65 days without proper hot water in a newly built home. At this point, there is absolutely NO hot water anywhere in the house. We only get cold or barely lukewarm water. There is absolutely no excuse for a brand-new home to have this kind of issue two months 65 days in to a new built home   Overall, Legend Homes completely ruined what should have been one of the happiest milestones of our lives. The lack of professionalism, accountability, quality control, and customer care has been shocking. I would strongly caution anyone considering buying from Legend Homes to thoroughly inspect everything and be prepared for an extremely frustrating experience. ZERO STARS 

0.5
Verified Homeowner
BROOKSHIRE, TX, on May 10, 2026

Transparency and accountability. My journey was pleasant and peaceful throughout the entire process!!

5.0
Verified Homeowner
BROOKSHIRE, TX, on May 08, 2026

[Translated from ES] The whole process was quick and the attention to detail in the house was excellent.

5.0
Verified Homeowner
Montgomery, TX, on May 08, 2026

Kitchen and laundry room appliances. I’m really disappointed at the level of major appliances (which are all entry level appliances for a lower cost home) - NOT for a $400,000 piece of property! I’m sure - ACTUALLY CONFIDENT - that this survey question will get absolutely no response……and that’s also sad. We live in a world where nobody cares - until the issue or problem becomes one that affects them. That’s when “I” turn my head. In all honesty - I ABSOLUTELY LOVE MY NEW HOME - in every area other than my appliances…….which by the way - I have advertised all of them on facebook marketplace for selling and purchasing appliances that are more in line with my home.

4.4
Verified Homeowner
Splendora, TX, on May 06, 2026

Made my first time home buying experience easy. No hiccup's just straight 10/10 service overall.

5.0
Verified Homeowner
Splendora, TX, on May 06, 2026

[name removed] was very clear when he spoke, understanding and easy to talk to, and answered all the crazy questions we had and was very helpful

5.0
Verified Homeowner
HOUSTON, TX, on Apr 26, 2026

Sales rep [name removed] and contract supervisor [name removed] have been very helpful. Answered our questions and had prompt response to issues. Warranty work so far has been fixed in timely manner.

5.0
Verified Homeowner
BROOKSHIRE, TX, on Apr 23, 2026

Everything was extremely smooth.

5.0
Verified Homeowner
Splendora, TX, on Apr 19, 2026

The care and response time to fix every issue was amazing.

5.0
Verified Homeowner
Conroe, TX, on Apr 15, 2026

Loved the communication with the builders. Helped with sprinkler system and also gave me his personal number in case i had any problems

5.0
Verified Homeowner
Splendora, TX, on Apr 05, 2026

Not everything was fixed like it was supposed to

2.9
Verified Homeowner
WILLIS, TX, on Apr 05, 2026

The only thing was a change in the sales person I wasn’t notified until I had to reach out to ask about the progress of the house and it wasn’t any transparency about the yard or the fence u til the house gate was put up when I picked the lot it was from here to here is yours then after being built is when I found out it was untrue other than that the builder was great and customer service was great highly recommend to anyone currently recommending people now

5.0
Verified Homeowner
Montgomery, TX, on Mar 30, 2026

Good quality build. Knowledgeable professionals with a keen eye for details......

5.0
Verified Homeowner
HOUSTON, TX, on Mar 29, 2026

Everything has been great

5.0
Verified Homeowner
Splendora, TX, on Mar 27, 2026

Everything went smooth and [name removed] was excellent when he showed the house and took care of all the little nitty gritty stuff.

5.0
Verified Homeowner
Splendora, TX, on Mar 23, 2026

I liked everything and everyone here. I was treated with the upmost courtesy and prompt attention to all my questions. All needs were immediately resolved without delay

5.0
Verified Homeowner