Homebuilder Ratings & Reviews

Legend Homes

Houston

1,312 Homeowner Reviews
Jun 2021 - Nov 2022

Legend Homes

Overall Satisfaction

4.1
Customers' overall satisfaction
3.8
Customers' willingness to refer our communities to their friends and family

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Builder Profile

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Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Houston
Purchase Experience Testimonials from Real Homebuyers

Katy, TX, on Nov 24, 2022

[Translated from ES] Follow up at all times. Communication is essential and here it is always. They are always attentive and willing.

4.9
Verified Homeowner
Houston, TX, on Nov 24, 2022

I enjoyed my experience with my realtor. She was very personable and communicated to us every step along the closing process.

5.0
Verified Homeowner
Katy, TX, on Nov 21, 2022

I really like everything

5.0
Verified Homeowner
Spring, TX, on Nov 21, 2022

Love the build of my home

5.0
Verified Homeowner
Porter, TX, on Nov 19, 2022

House is nice but a lot of small detail stuff is wrong with it

3.3
Verified Homeowner
Conroe, TX, on Nov 18, 2022

The sales agent was not very helpful and never had answers to my questions. Final walk through was horrible since prior issues were not resolved resulting in 1 week delay of closing costing me $$ for extra storage. Had major argument with builder to get issues resolved. Finding out the house is cheaply constructed as we settle in.

1.6
Verified Homeowner
Conroe, TX, on Nov 18, 2022

So many issues with the new house and getting them to fix it is like nail biting ...dishearted ...stressed and overwhelmed

2.9
Verified Homeowner
Manvel, TX, on Nov 18, 2022

Waiting and having to drive so far away to sign closing documents.

5.0
Verified Homeowner
Spring, TX, on Nov 17, 2022

my purchase experience was good, perfect, and smooth.

4.6
Verified Homeowner
Conroe, TX, on Nov 13, 2022

[name removed] is the best!

4.2
Verified Homeowner
Manvel, TX, on Nov 12, 2022

I had a lot of problems buying a house. the seller is very ok, but i am very very unhappy about the person who built my house. When I went to see the house and pointed out the defects, the builder denied the problem. He also spoke harshly to his customers, but when I met the seller, the problem was partially solved. and when I put green paper to fix my house, it was even worse when it was finished. when I received the house and the seller said it would take care of it when I got the house. Up to now, I have moved in and my house has not been repaired. and I can't live 100% of my house yet, and have to live with the builder's mistakes. I really enjoyed the house I chose, but the builder and when you come down to check it out I'm sure you won't want to buy them anymore. so please help me fix my house soon.. tks..

2.6
Verified Homeowner
Manvel, TX, on Nov 11, 2022

Information shared during the whole process was inefficient and at times confusing. Now that the home is closed it is difficult getting responses to remaining items that were promised to be completed.

3.5
Verified Homeowner
Conroe, TX, on Nov 09, 2022

[Translated from ES] everything was very clear

4.6
Verified Homeowner
Rosharon, TX, on Nov 07, 2022

The home itself seemed rushed. A lot of imperfections like cracked fence pickets, paint peeling on the patio door, and the 3rd restroom door knob making a weird noise when you turn it. Plus we had to have the back door readjusted to close and lock properly.

4.7
Verified Homeowner
Manvel, TX, on Nov 06, 2022

I was rushed from the beginning to the end of this process, anytime I received any documents, I was required to sign and return them before the end of business day. There were several mistakes made that could have been resolved before closing and wasn’t. There was a discrepancy with the countertops. My office did not have a coaxial cable as I made it very clear that I work from home and could not use WiFi. We had the 1st walk through a week before closing with the final walk through the day of closing and nothing was resolved from the 1st walk through as I had so much blue tape in EVERY room. [name removed] sheet rock throughout the house was not smooth as if they had hired contractors off the street building the home instead of professionals. It is so many areas of the house that just shows the end result to be poorly done. Let’s not even talk about the painter. I could have painted and caulked this house myself, better than what they did. They used latex paint instead of oil based paint throughout the house, baseboards were put down before the floors were installed, which caused over caulking, looks horrible. No shelves in my master bedroom closet. It appears brick was not placed on the back of the house, patio area, instead they put cement where brick should be as this was discussed at the final walk through as well. Underneath the kitchen cabinets were still bare and not painted. I’m quite sure I’m forgetting something. Very frustrating, horrible customer service, just overall dissatisfied with entire process and experience.

2.6
Verified Homeowner
Houston, TX, on Nov 05, 2022

[Translated from ES] The ease and kindness of both the builder and the financier

4.6
Verified Homeowner
Conroe, TX, on Nov 04, 2022

Construction took longer than promised.

4.4
Verified Homeowner
Huntsville, TX, on Nov 01, 2022

the overall experience of the purchase was smooth

4.3
Verified Homeowner
Manvel, TX, on Nov 01, 2022

[name removed] week delay in move in because of late inspection, which is partially the loaner’s fault.

4.9
Verified Homeowner
Conroe, TX, on Nov 01, 2022

No enough info about warranties until the walk in, also the appliance promised to me supposed to be Silver Stainless Steel and I receive Black ones and also never offer me a Solution for that. I had to buy the Silver Appliances and the black ones now rest in my Living Room. At the the end of the date I thing your representative never went over the details of the house with me an Told me that the finishes of the house is going to be the same as the one I saw and of course at the end it wasn't the same.

3.9
Verified Homeowner