Top Homebuilder Ratings & Reviews

Legend Homes

Cypresswood Landing

148 Homeowner Reviews Completed Sep 2021 - Nov 2022

Overall Satisfaction

4.2
Customers' overall satisfaction
3.9
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.6

Home Personalization Experience

4.3

Construction Experience

4.0

Customer Care Experience

4.3

Home Readiness

3.8

Installation & Workmanship

4.3


MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Spring, on Oct 16, 2022

Communication through out the whole process.

5.0
Verified Homeowner
Spring, on Nov 01, 2022

Sometime there not communicating to each other

2.8
Verified Homeowner
Spring, TX, on Nov 21, 2022

Love the build of my home

5.0
Verified Homeowner
Spring, on Oct 10, 2022

I purchased 3 houses with [name removed] homes. found the house myself, i asked for discount they gave O% discount to me. they told me bring the agent. I came with agent . She did 0 work. instead they gave my agent extra bonuses. the agent made on my purchases almost 25000. And 0% to me. even not a single basket as a gift. agent even did not do the closing properly

4.2
Verified Homeowner
Spring, on Oct 29, 2022

initial build had poor caulking work and was missing some caulking even after pointing it out during the blue tape walk. warranty department has been great. builders punched a nail through the hardy into a water line that didnt leak until months later. warranty had it fixed immediately after it was discovered.

5.0
Verified Homeowner
Spring, TX, on Nov 17, 2022

my purchase experience was good, perfect, and smooth.

4.6
Verified Homeowner
Spring, on Oct 06, 2022

I dislike that there was not going to be a home build on the left side of me. Then they decide to build one. So as of now I love my home.

4.5
Verified Homeowner
Spring, on Oct 06, 2022

Customer service was good, just waiting on a cabinet door to be changed as it was part of the walk thru paperwork. As well as the paint on the side of the house is falling off..

4.5
Verified Homeowner
Spring, TX, on Oct 27, 2022

I like every service

5.0
Verified Homeowner
Spring, TX, on Sep 25, 2022

The lack of.communication with their lenders and builders. In complete issues around the house that were listed on the inspection report. Still waiting to have the garage door fixed. Carpet repaired. We were lied to on our second walk that everything would be complete. We have been in our home almost two months and a lot of the repairs are still incomplete. The fact that the builder didn't try to obtain a refrigerator was a complete inconvenience. [name removed] our.customer service is very bad about returning calls and getting things done. [name removed] was a awful builder he way.of showing us the house was very uninformative. His boss was also not really helpful in the situation. He said that the house was exterminated and it wasn't. My wife suffered extreme insect bites. Now our front door has a gap at the bottom when we close it. The garage door has a bent bracket and the gap between top to the bottom is widing. Overall the only reason why we went with Legends is because they came highly recommended from our realtor

1.6
Verified Homeowner
Spring, on Oct 04, 2022

My experience with [name removed] has been wonderful, just not to happy about with some of my experiences with the neighborhood

4.4
Verified Homeowner
Spring, on Oct 05, 2022

The first time I used it there was a very fast turnaround time. Unfortunately I believe I need to use it again already.

4.7
Verified Homeowner
Spring, TX, on Jul 25, 2022

[Translated from ES] The good communication that James had with us every week, sending us photos and videos of how the process of building my house was going.

5.0
Verified Homeowner
Spring, on Sep 27, 2022

So far all warranty services have been prompt, with knowledgeable professionals, with follow up following completion.

5.0
Verified Homeowner
Spring, TX, on Jun 25, 2022

There were some minor task that were not taken care off

4.9
Verified Homeowner
Spring, on Sep 22, 2022

So far I’ve only had to contact the warranty service one time since moving into my home March 2022 and the service was good. I do plan to utilize the warranty service again before it expires completely. ??

5.0
Verified Homeowner
Spring, TX, on Jun 10, 2022

Dislike how long it takes for warranty to get back to me and to have someone come out to fix anything. Wish the sales person explained it better but I know more now for next time. Warranty definely could work on getting back and getting things fixed in a timely matter.

1.8
Verified Homeowner
Spring, on Sep 19, 2022

They could have taken more time to perfect the home. Paint is peeling off the home. They just did a rush job in my opinion.

4.8
Verified Homeowner
Spring, TX, on May 24, 2022

I like that the process moved quickly. On the other hand, I did not like that the prices went up significantly but the quality in product and service did not. The sub-contractors did very sloppy work causing the need for a numerous warranty claims that could have been avoided if the thoroughness was completed the first time.

4.1
Verified Homeowner
Spring, on Sep 11, 2022

We’ve had issues with the flooring company you all use. The floors have started to come up, and when they came to replace them, they did not install them properly so now we have to get them replaced again and hope they do a better job next time.

3.0
Verified Homeowner
Spring, TX, on May 12, 2022

I was a bit disappointed in how house selection process would take place, and that I couldn't pick the upgrades I wanted even though they were listed on the online plans. Builder and Sales (Jordan) were responsive and helpful. Anytime I had a question, Jordan was very informative, and polite. Our Builder definitely seemed to know his trade, and was very encouraging about the whole final process. Building process seemed overall smooth, just took longer than we realized it would (not an issue, we were just hopeful it would be done sooner). Only issue that really occurred were the final blue tape items - spot painting, correcting caulking, etc. Our closing occurred the same day as the final walkthrough and we were promised the painter would be over to fix some missed caulking and some paint before we closed - but they didn't stop by that day as promised.

4.9
Verified Homeowner
Spring, on Jul 10, 2022

Beautiful home and warranty has worked fast however many small problems with the house. Cheap cabinets that just chip and fall apart. The worst paint job I’ve ever seen i mean my 1 year old could paint better. Water touches the wall and it falls apart. Called warranty and they said just be careful With your walls. Come on. You barely Touch the walls and they chip. My toilets have needed to be resealed twice. My shower handle and frame were improperly stalled. My toilet seat is turning brown. Neighbors have had ceilings leak. I’m lucky In that department. The caulking to the floor is already coming up. I paid 289k for this house and should not be having these problems. I wouldn’t recommend this again to someone for these lack of poor construction however like i said beautiful home just disappointed with thr poor quality with thr amount of money we spent especially the paint job and the fact someone said just be careful with your walls. De XXXXX able

3.7
Verified Homeowner
Spring, TX, on May 07, 2022

Todo me gustó

5.0
Verified Homeowner
Spring, on Jun 03, 2022

[Translated from ES] Your attention

5.0
Verified Homeowner
Spring, TX, on May 04, 2022

Everything was ok, however after move in a saw things that were supposed to be fixed by second walked that weren’t.

3.9
Verified Homeowner
Spring, on May 31, 2022

Most horrible warranty commitments. Took my roof shingles over 6 months, after chasing

0.5
Verified Homeowner
Spring, on Apr 16, 2022

Its has been great with warranty

5.0
Verified Homeowner
Spring, TX, on May 01, 2022

I liked the updates during construction. I didn’t like the follow up of completely addressing the issues at the final walk.

4.4
Verified Homeowner
Spring, on Apr 09, 2022

Warranty service has been great. A lot of things were missed. I have lots of nails protruding from outside, paint that wasn't touched up during blue tape. The driveway was touched up but not correctly.

4.8
Verified Homeowner
Spring, TX, on Apr 27, 2022

Some of the work was do with no pride, the back yard is unleveled and the floor keeps coming up. But other than that I'm happy with it

4.7
Verified Homeowner
Spring, on Apr 02, 2022

I have deeply liked the warranty/customer care experience. Luis has been extremely attentive, punctual with expediting requests and excellent with follow up questions or concerns I may have. I am very pleased!

4.3
Verified Homeowner
Spring, TX, on Apr 19, 2022

I liked that I get updates about the house every two weeks with photos and everything, that was really nice. I didn’t like that I felt pressure to do the closing when the house was no ready yet. I didn’t like that for the final walk through I saw pending things from the first walk through.

3.9
Verified Homeowner
Spring, on Mar 30, 2022

I like and haven't dislike anything with the warranty service

5.0
Verified Homeowner
Spring, TX, on Apr 03, 2022

My purchase experience from start to finish was amazing

5.0
Verified Homeowner
Spring, on Mar 10, 2022

I am a very satisfied buyer

5.0
Verified Homeowner
Spring, TX, on Mar 06, 2022

I purchased 3 houses with you. . Please give me a call and i will give you the details.

2.7
Verified Homeowner
Spring, TX, on Mar 05, 2022

Somewhat unorganized. Trash and debris, such as beer cans, bottles and nails from contractors all over property.

4.5
Verified Homeowner
Spring, TX, on Jan 13, 2022

Purchase process was easy and smooth. Lack of customization had many benefits and drawbacks, but overall made the purchase of our first home a great first experience. There were a few small issues that we did not know to look for, but no major defects so far.

4.9
Verified Homeowner
Spring, TX, on Dec 30, 2021

Too many corners cut like no lighting in walk in closet, no garage door opener, zero molding in garage to name a specific few which was highly disappointing.

4.2
Verified Homeowner
Spring, TX, on Dec 28, 2021

I like that James Bromley was very polite and he was with me all the way until my closing..Very nice person

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Spring, TX, on Nov 21, 2022

Love the build of my home

5.0
Verified Homeowner
Spring, TX, on Nov 17, 2022

my purchase experience was good, perfect, and smooth.

4.6
Verified Homeowner
Spring, TX, on Oct 27, 2022

I like every service

5.0
Verified Homeowner
Spring, TX, on Sep 25, 2022

The lack of.communication with their lenders and builders. In complete issues around the house that were listed on the inspection report. Still waiting to have the garage door fixed. Carpet repaired. We were lied to on our second walk that everything would be complete. We have been in our home almost two months and a lot of the repairs are still incomplete. The fact that the builder didn't try to obtain a refrigerator was a complete inconvenience. [name removed] our.customer service is very bad about returning calls and getting things done. [name removed] was a awful builder he way.of showing us the house was very uninformative. His boss was also not really helpful in the situation. He said that the house was exterminated and it wasn't. My wife suffered extreme insect bites. Now our front door has a gap at the bottom when we close it. The garage door has a bent bracket and the gap between top to the bottom is widing. Overall the only reason why we went with Legends is because they came highly recommended from our realtor

1.6
Verified Homeowner
Spring, TX, on Jul 25, 2022

[Translated from ES] The good communication that James had with us every week, sending us photos and videos of how the process of building my house was going.

5.0
Verified Homeowner
Spring, TX, on Jun 25, 2022

There were some minor task that were not taken care off

4.9
Verified Homeowner
Spring, TX, on Jun 10, 2022

Dislike how long it takes for warranty to get back to me and to have someone come out to fix anything. Wish the sales person explained it better but I know more now for next time. Warranty definely could work on getting back and getting things fixed in a timely matter.

1.8
Verified Homeowner
Spring, TX, on May 24, 2022

I like that the process moved quickly. On the other hand, I did not like that the prices went up significantly but the quality in product and service did not. The sub-contractors did very sloppy work causing the need for a numerous warranty claims that could have been avoided if the thoroughness was completed the first time.

4.1
Verified Homeowner
Spring, TX, on May 12, 2022

I was a bit disappointed in how house selection process would take place, and that I couldn't pick the upgrades I wanted even though they were listed on the online plans. Builder and Sales (Jordan) were responsive and helpful. Anytime I had a question, Jordan was very informative, and polite. Our Builder definitely seemed to know his trade, and was very encouraging about the whole final process. Building process seemed overall smooth, just took longer than we realized it would (not an issue, we were just hopeful it would be done sooner). Only issue that really occurred were the final blue tape items - spot painting, correcting caulking, etc. Our closing occurred the same day as the final walkthrough and we were promised the painter would be over to fix some missed caulking and some paint before we closed - but they didn't stop by that day as promised.

4.9
Verified Homeowner
Spring, TX, on May 07, 2022

Todo me gustó

5.0
Verified Homeowner
Spring, TX, on May 04, 2022

Everything was ok, however after move in a saw things that were supposed to be fixed by second walked that weren’t.

3.9
Verified Homeowner
Spring, TX, on May 01, 2022

I liked the updates during construction. I didn’t like the follow up of completely addressing the issues at the final walk.

4.4
Verified Homeowner
Spring, TX, on Apr 27, 2022

Some of the work was do with no pride, the back yard is unleveled and the floor keeps coming up. But other than that I'm happy with it

4.7
Verified Homeowner
Spring, TX, on Apr 19, 2022

I liked that I get updates about the house every two weeks with photos and everything, that was really nice. I didn’t like that I felt pressure to do the closing when the house was no ready yet. I didn’t like that for the final walk through I saw pending things from the first walk through.

3.9
Verified Homeowner
Spring, TX, on Apr 03, 2022

My purchase experience from start to finish was amazing

5.0
Verified Homeowner
Spring, TX, on Mar 06, 2022

I purchased 3 houses with you. . Please give me a call and i will give you the details.

2.7
Verified Homeowner
Spring, TX, on Mar 05, 2022

Somewhat unorganized. Trash and debris, such as beer cans, bottles and nails from contractors all over property.

4.5
Verified Homeowner
Spring, TX, on Jan 13, 2022

Purchase process was easy and smooth. Lack of customization had many benefits and drawbacks, but overall made the purchase of our first home a great first experience. There were a few small issues that we did not know to look for, but no major defects so far.

4.9
Verified Homeowner
Spring, TX, on Dec 30, 2021

Too many corners cut like no lighting in walk in closet, no garage door opener, zero molding in garage to name a specific few which was highly disappointing.

4.2
Verified Homeowner
Spring, TX, on Dec 28, 2021

I like that James Bromley was very polite and he was with me all the way until my closing..Very nice person

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Spring, on Nov 01, 2022

Sometime there not communicating to each other

2.8
Verified Homeowner
Spring, on Oct 29, 2022

initial build had poor caulking work and was missing some caulking even after pointing it out during the blue tape walk. warranty department has been great. builders punched a nail through the hardy into a water line that didnt leak until months later. warranty had it fixed immediately after it was discovered.

5.0
Verified Homeowner
Spring, on Oct 06, 2022

Customer service was good, just waiting on a cabinet door to be changed as it was part of the walk thru paperwork. As well as the paint on the side of the house is falling off..

4.5
Verified Homeowner
Spring, on Oct 05, 2022

The first time I used it there was a very fast turnaround time. Unfortunately I believe I need to use it again already.

4.7
Verified Homeowner
Spring, on Sep 27, 2022

So far all warranty services have been prompt, with knowledgeable professionals, with follow up following completion.

5.0
Verified Homeowner
Spring, on Sep 22, 2022

So far I’ve only had to contact the warranty service one time since moving into my home March 2022 and the service was good. I do plan to utilize the warranty service again before it expires completely. ??

5.0
Verified Homeowner
Spring, on Sep 19, 2022

They could have taken more time to perfect the home. Paint is peeling off the home. They just did a rush job in my opinion.

4.8
Verified Homeowner
Spring, on Sep 11, 2022

We’ve had issues with the flooring company you all use. The floors have started to come up, and when they came to replace them, they did not install them properly so now we have to get them replaced again and hope they do a better job next time.

3.0
Verified Homeowner
Spring, on Jul 10, 2022

Beautiful home and warranty has worked fast however many small problems with the house. Cheap cabinets that just chip and fall apart. The worst paint job I’ve ever seen i mean my 1 year old could paint better. Water touches the wall and it falls apart. Called warranty and they said just be careful With your walls. Come on. You barely Touch the walls and they chip. My toilets have needed to be resealed twice. My shower handle and frame were improperly stalled. My toilet seat is turning brown. Neighbors have had ceilings leak. I’m lucky In that department. The caulking to the floor is already coming up. I paid 289k for this house and should not be having these problems. I wouldn’t recommend this again to someone for these lack of poor construction however like i said beautiful home just disappointed with thr poor quality with thr amount of money we spent especially the paint job and the fact someone said just be careful with your walls. De XXXXX able

3.7
Verified Homeowner
Spring, on Jun 03, 2022

[Translated from ES] Your attention

5.0
Verified Homeowner
Spring, on May 31, 2022

Most horrible warranty commitments. Took my roof shingles over 6 months, after chasing

0.5
Verified Homeowner
Spring, on Apr 16, 2022

Its has been great with warranty

5.0
Verified Homeowner
Spring, on Apr 09, 2022

Warranty service has been great. A lot of things were missed. I have lots of nails protruding from outside, paint that wasn't touched up during blue tape. The driveway was touched up but not correctly.

4.8
Verified Homeowner
Spring, on Apr 02, 2022

I have deeply liked the warranty/customer care experience. Luis has been extremely attentive, punctual with expediting requests and excellent with follow up questions or concerns I may have. I am very pleased!

4.3
Verified Homeowner
Spring, on Mar 30, 2022

I like and haven't dislike anything with the warranty service

5.0
Verified Homeowner
Spring, on Mar 10, 2022

I am a very satisfied buyer

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Spring, on Oct 16, 2022

Communication through out the whole process.

5.0
Verified Homeowner
Spring, on Oct 10, 2022

I purchased 3 houses with [name removed] homes. found the house myself, i asked for discount they gave O% discount to me. they told me bring the agent. I came with agent . She did 0 work. instead they gave my agent extra bonuses. the agent made on my purchases almost 25000. And 0% to me. even not a single basket as a gift. agent even did not do the closing properly

4.2
Verified Homeowner
Spring, on Oct 06, 2022

I dislike that there was not going to be a home build on the left side of me. Then they decide to build one. So as of now I love my home.

4.5
Verified Homeowner
Spring, on Oct 04, 2022

My experience with [name removed] has been wonderful, just not to happy about with some of my experiences with the neighborhood

4.4
Verified Homeowner