Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Spring, TX, on May 29, 2023
I love the design but the walls could have been made a little stronger. You can barely tap the walls with any object & put a nice dent in it. Overall I'll give the house a 7 out of 10.
Spring, TX, on May 26, 2023
I like how well the builder kept in touch with me if I need anything for the house
Spring, on Apr 04, 2023
Other than the initial house selection and not being able to customize the house, the house experience has been good. Warranty work is prompt and quality. Only a few issues with build arose, which we expected, and they were taken care of (we currently have one item in progress with warranty). Extending warranty was painless as well.
Spring, on Mar 02, 2023
I like the above and beyond our warranty representative provides and the quick turnaround time.
Spring, on Mar 17, 2023
The quality of the home is inconsistent and some of the construction choices are questionable at best. The paint is far below quality and the repair process is problematic.
Spring, on Jan 07, 2023
[name removed] overpriced, keys lost day of closing, AC not wired properly, had to move in to a 90 degree home
Spring, on Mar 11, 2023
Overall, we love our home. What we don’t like is the contractors used to build our home. We had a window crack due to poor installation that we have to pay to fix bc the warranty won’t fix it. The people used to do the flooring is horrible. We have uneven flooring and planks that come up. They came to redo it, but did an even worse job than before, not to mention they still owe us money from hour hotel stay so they could do the crappy job. At this point, we’ll have to get all the floors redone ourselves out of pocket. Get better reputable contractors in the future.
Spring, TX, on Apr 26, 2023
I am extremely satisfied with my experience. [name removed] was very thorough with walking me through all I needed to know as a first time [name removed] and gave me very helpful bonus homeowner tips. I am happy with my purchase and will definitely recommend [name removed] Homes to family and friends.
Spring, on Oct 10, 2022
I purchased 3 houses with [name removed] homes. found the house myself, i asked for discount they gave O% discount to me. they told me bring the agent. I came with agent . She did 0 work. instead they gave my agent extra bonuses. the agent made on my purchases almost 25000. And 0% to me. even not a single basket as a gift. agent even did not do the closing properly
Spring, on Oct 29, 2022
initial build had poor caulking work and was missing some caulking even after pointing it out during the blue tape walk. warranty department has been great. builders punched a nail through the hardy into a water line that didnt leak until months later. warranty had it fixed immediately after it was discovered.
Spring, TX, on Apr 24, 2023
Seller agent was very friendly and available. The finance lender people were not as much friendly. Sometimes rude, blunt, or difficult to communicate with. Did not feel like they had my interests in mind. The builder was polite for the most part, and had a lot of info to share that was helpful, but was uninterested in providing a document. The builder also did not follow up on other items that that needed addressing, such as nails that were sticking out of the foundation. They said they notified some other company, but no one has bother to come by to remove the nails.
Spring, on Oct 06, 2022
I dislike that there was not going to be a home build on the left side of me. Then they decide to build one. So as of now I love my home.
Spring, on Oct 06, 2022
Customer service was good, just waiting on a cabinet door to be changed as it was part of the walk thru paperwork. As well as the paint on the side of the house is falling off..
Spring, TX, on Apr 02, 2023
Can’t think of any dislike. My experience went smoothly with the help of my agent.
Spring, on Oct 04, 2022
My experience with [name removed] has been wonderful, just not to happy about with some of my experiences with the neighborhood
Spring, on Oct 05, 2022
The first time I used it there was a very fast turnaround time. Unfortunately I believe I need to use it again already.
Spring, TX, on Apr 01, 2023
I love the process it was very worth it I appreciate all the service they gave me??????
Spring, on Sep 27, 2022
So far all warranty services have been prompt, with knowledgeable professionals, with follow up following completion.
Spring, on Sep 22, 2022
So far I’ve only had to contact the warranty service one time since moving into my home March 2022 and the service was good. I do plan to utilize the warranty service again before it expires completely. ??
Spring, TX, on Nov 17, 2022
my purchase experience was good, perfect, and smooth.
Spring, on Sep 19, 2022
They could have taken more time to perfect the home. Paint is peeling off the home. They just did a rush job in my opinion.
Spring, on Sep 11, 2022
We’ve had issues with the flooring company you all use. The floors have started to come up, and when they came to replace them, they did not install them properly so now we have to get them replaced again and hope they do a better job next time.
Spring, TX, on Sep 25, 2022
The lack of.communication with their lenders and builders. In complete issues around the house that were listed on the inspection report. Still waiting to have the garage door fixed. Carpet repaired. We were lied to on our second walk that everything would be complete. We have been in our home almost two months and a lot of the repairs are still incomplete. The fact that the builder didn't try to obtain a refrigerator was a complete inconvenience. [name removed] our.customer service is very bad about returning calls and getting things done. [name removed] was a awful builder he way.of showing us the house was very uninformative. His boss was also not really helpful in the situation. He said that the house was exterminated and it wasn't. My wife suffered extreme insect bites. Now our front door has a gap at the bottom when we close it. The garage door has a bent bracket and the gap between top to the bottom is widing. Overall the only reason why we went with Legends is because they came highly recommended from our realtor
Spring, TX, on Jul 25, 2022
[Translated from ES] The good communication that James had with us every week, sending us photos and videos of how the process of building my house was going.
Spring, on Jul 10, 2022
Beautiful home and warranty has worked fast however many small problems with the house. Cheap cabinets that just chip and fall apart. The worst paint job I’ve ever seen i mean my 1 year old could paint better. Water touches the wall and it falls apart. Called warranty and they said just be careful With your walls. Come on. You barely Touch the walls and they chip. My toilets have needed to be resealed twice. My shower handle and frame were improperly stalled. My toilet seat is turning brown. Neighbors have had ceilings leak. I’m lucky In that department. The caulking to the floor is already coming up. I paid 289k for this house and should not be having these problems. I wouldn’t recommend this again to someone for these lack of poor construction however like i said beautiful home just disappointed with thr poor quality with thr amount of money we spent especially the paint job and the fact someone said just be careful with your walls. De XXXXX able
Spring, TX, on Jun 25, 2022
There were some minor task that were not taken care off
Spring, TX, on Jun 10, 2022
Dislike how long it takes for warranty to get back to me and to have someone come out to fix anything. Wish the sales person explained it better but I know more now for next time. Warranty definely could work on getting back and getting things fixed in a timely matter.
Spring, on May 31, 2022
Most horrible warranty commitments. Took my roof shingles over 6 months, after chasing
Spring, TX, on May 24, 2022
I like that the process moved quickly. On the other hand, I did not like that the prices went up significantly but the quality in product and service did not. The sub-contractors did very sloppy work causing the need for a numerous warranty claims that could have been avoided if the thoroughness was completed the first time.
Spring, on Apr 09, 2022
Warranty service has been great. A lot of things were missed. I have lots of nails protruding from outside, paint that wasn't touched up during blue tape. The driveway was touched up but not correctly.
Spring, TX, on May 12, 2022
I was a bit disappointed in how house selection process would take place, and that I couldn't pick the upgrades I wanted even though they were listed on the online plans. Builder and Sales (Jordan) were responsive and helpful. Anytime I had a question, Jordan was very informative, and polite. Our Builder definitely seemed to know his trade, and was very encouraging about the whole final process. Building process seemed overall smooth, just took longer than we realized it would (not an issue, we were just hopeful it would be done sooner). Only issue that really occurred were the final blue tape items - spot painting, correcting caulking, etc. Our closing occurred the same day as the final walkthrough and we were promised the painter would be over to fix some missed caulking and some paint before we closed - but they didn't stop by that day as promised.
Spring, on Apr 02, 2022
I have deeply liked the warranty/customer care experience. Luis has been extremely attentive, punctual with expediting requests and excellent with follow up questions or concerns I may have. I am very pleased!
Spring, on Mar 30, 2022
I like and haven't dislike anything with the warranty service
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Spring, TX, on May 29, 2023
I love the design but the walls could have been made a little stronger. You can barely tap the walls with any object & put a nice dent in it. Overall I'll give the house a 7 out of 10.
Spring, TX, on May 26, 2023
I like how well the builder kept in touch with me if I need anything for the house
Spring, TX, on Apr 26, 2023
I am extremely satisfied with my experience. [name removed] was very thorough with walking me through all I needed to know as a first time [name removed] and gave me very helpful bonus homeowner tips. I am happy with my purchase and will definitely recommend [name removed] Homes to family and friends.
Spring, TX, on Apr 24, 2023
Seller agent was very friendly and available. The finance lender people were not as much friendly. Sometimes rude, blunt, or difficult to communicate with. Did not feel like they had my interests in mind. The builder was polite for the most part, and had a lot of info to share that was helpful, but was uninterested in providing a document. The builder also did not follow up on other items that that needed addressing, such as nails that were sticking out of the foundation. They said they notified some other company, but no one has bother to come by to remove the nails.
Spring, TX, on Apr 02, 2023
Can’t think of any dislike. My experience went smoothly with the help of my agent.
Spring, TX, on Apr 01, 2023
I love the process it was very worth it I appreciate all the service they gave me??????
Spring, TX, on Nov 17, 2022
my purchase experience was good, perfect, and smooth.
Spring, TX, on Sep 25, 2022
The lack of.communication with their lenders and builders. In complete issues around the house that were listed on the inspection report. Still waiting to have the garage door fixed. Carpet repaired. We were lied to on our second walk that everything would be complete. We have been in our home almost two months and a lot of the repairs are still incomplete. The fact that the builder didn't try to obtain a refrigerator was a complete inconvenience. [name removed] our.customer service is very bad about returning calls and getting things done. [name removed] was a awful builder he way.of showing us the house was very uninformative. His boss was also not really helpful in the situation. He said that the house was exterminated and it wasn't. My wife suffered extreme insect bites. Now our front door has a gap at the bottom when we close it. The garage door has a bent bracket and the gap between top to the bottom is widing. Overall the only reason why we went with Legends is because they came highly recommended from our realtor
Spring, TX, on Jul 25, 2022
[Translated from ES] The good communication that James had with us every week, sending us photos and videos of how the process of building my house was going.
Spring, TX, on Jun 25, 2022
There were some minor task that were not taken care off
Spring, TX, on Jun 10, 2022
Dislike how long it takes for warranty to get back to me and to have someone come out to fix anything. Wish the sales person explained it better but I know more now for next time. Warranty definely could work on getting back and getting things fixed in a timely matter.
Spring, TX, on May 24, 2022
I like that the process moved quickly. On the other hand, I did not like that the prices went up significantly but the quality in product and service did not. The sub-contractors did very sloppy work causing the need for a numerous warranty claims that could have been avoided if the thoroughness was completed the first time.
Spring, TX, on May 12, 2022
I was a bit disappointed in how house selection process would take place, and that I couldn't pick the upgrades I wanted even though they were listed on the online plans. Builder and Sales (Jordan) were responsive and helpful. Anytime I had a question, Jordan was very informative, and polite. Our Builder definitely seemed to know his trade, and was very encouraging about the whole final process. Building process seemed overall smooth, just took longer than we realized it would (not an issue, we were just hopeful it would be done sooner). Only issue that really occurred were the final blue tape items - spot painting, correcting caulking, etc. Our closing occurred the same day as the final walkthrough and we were promised the painter would be over to fix some missed caulking and some paint before we closed - but they didn't stop by that day as promised.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Spring, on Mar 02, 2023
I like the above and beyond our warranty representative provides and the quick turnaround time.
Spring, on Jan 07, 2023
[name removed] overpriced, keys lost day of closing, AC not wired properly, had to move in to a 90 degree home
Spring, on Oct 29, 2022
initial build had poor caulking work and was missing some caulking even after pointing it out during the blue tape walk. warranty department has been great. builders punched a nail through the hardy into a water line that didnt leak until months later. warranty had it fixed immediately after it was discovered.
Spring, on Oct 06, 2022
Customer service was good, just waiting on a cabinet door to be changed as it was part of the walk thru paperwork. As well as the paint on the side of the house is falling off..
Spring, on Oct 05, 2022
The first time I used it there was a very fast turnaround time. Unfortunately I believe I need to use it again already.
Spring, on Sep 27, 2022
So far all warranty services have been prompt, with knowledgeable professionals, with follow up following completion.
Spring, on Sep 22, 2022
So far I’ve only had to contact the warranty service one time since moving into my home March 2022 and the service was good. I do plan to utilize the warranty service again before it expires completely. ??
Spring, on Sep 19, 2022
They could have taken more time to perfect the home. Paint is peeling off the home. They just did a rush job in my opinion.
Spring, on Sep 11, 2022
We’ve had issues with the flooring company you all use. The floors have started to come up, and when they came to replace them, they did not install them properly so now we have to get them replaced again and hope they do a better job next time.
Spring, on Jul 10, 2022
Beautiful home and warranty has worked fast however many small problems with the house. Cheap cabinets that just chip and fall apart. The worst paint job I’ve ever seen i mean my 1 year old could paint better. Water touches the wall and it falls apart. Called warranty and they said just be careful With your walls. Come on. You barely Touch the walls and they chip. My toilets have needed to be resealed twice. My shower handle and frame were improperly stalled. My toilet seat is turning brown. Neighbors have had ceilings leak. I’m lucky In that department. The caulking to the floor is already coming up. I paid 289k for this house and should not be having these problems. I wouldn’t recommend this again to someone for these lack of poor construction however like i said beautiful home just disappointed with thr poor quality with thr amount of money we spent especially the paint job and the fact someone said just be careful with your walls. De XXXXX able
Spring, on May 31, 2022
Most horrible warranty commitments. Took my roof shingles over 6 months, after chasing
Spring, on Apr 09, 2022
Warranty service has been great. A lot of things were missed. I have lots of nails protruding from outside, paint that wasn't touched up during blue tape. The driveway was touched up but not correctly.
Spring, on Apr 02, 2022
I have deeply liked the warranty/customer care experience. Luis has been extremely attentive, punctual with expediting requests and excellent with follow up questions or concerns I may have. I am very pleased!
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Spring, on Apr 04, 2023
Other than the initial house selection and not being able to customize the house, the house experience has been good. Warranty work is prompt and quality. Only a few issues with build arose, which we expected, and they were taken care of (we currently have one item in progress with warranty). Extending warranty was painless as well.
Spring, on Mar 17, 2023
The quality of the home is inconsistent and some of the construction choices are questionable at best. The paint is far below quality and the repair process is problematic.
Spring, on Mar 11, 2023
Overall, we love our home. What we don’t like is the contractors used to build our home. We had a window crack due to poor installation that we have to pay to fix bc the warranty won’t fix it. The people used to do the flooring is horrible. We have uneven flooring and planks that come up. They came to redo it, but did an even worse job than before, not to mention they still owe us money from hour hotel stay so they could do the crappy job. At this point, we’ll have to get all the floors redone ourselves out of pocket. Get better reputable contractors in the future.
Spring, on Oct 10, 2022
I purchased 3 houses with [name removed] homes. found the house myself, i asked for discount they gave O% discount to me. they told me bring the agent. I came with agent . She did 0 work. instead they gave my agent extra bonuses. the agent made on my purchases almost 25000. And 0% to me. even not a single basket as a gift. agent even did not do the closing properly
Spring, on Oct 06, 2022
I dislike that there was not going to be a home build on the left side of me. Then they decide to build one. So as of now I love my home.