Overall Satisfaction
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With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Conroe, on Jun 05, 2024
I am very satisfied with the attention I receive from the warranty division. However, I believe that there is a lot of room for improvement in the pride in the subdivision. I believe with the amount of HOA fees charged that the HOA could at least enforce that yards be maintained and that the park and pool area not have undesired trash building up.
Conroe, TX, on Jul 22, 2024
When I arrive to pick up keys the interest rate drope to 4%
Conroe, on May 03, 2024
There were a few structures problems, but they were taken care of
Conroe, on May 10, 2024
I like very much that they are responsible and quick and we are very happy
Conroe, TX, on Jun 14, 2024
The exterior's design is beautiful. The good distribution of the space inside.
Conroe, on Mar 21, 2024
it's not the experience that was not good, just the quality of the home itself
Conroe, on May 03, 2024
Warranty service had been very responsive and courteous. No complaints against the warranty team.
Conroe, on Mar 04, 2024
You sold me this scam house in a business park and I’m the one who suffers. So frustrating that I moved to the dead end of old Conroe road in the middle of nowhere to have peace and quit spending my life savings, moved my mother, and moved my family across the country and The Sales Agent (who should be fired) did not inform me I would have to live here across from this business park where men come and go all day. Why did you plan it this way, to XXXXX all over us that bought a house on Chinook and make our lives miserable living across from this business with huge trucks that line the streets! They don't live here so why are they in front of my house every day staring at me, watching me, they are so creepy sitting in these offices watching me. It could be a nice street with all the houses completed but your poor planning made this miserable living (the other person who planned this should also be fired). Do you know there was a guy parked in front of my house by 8:30 am just sitting there with his truck running waiting to go to work what a bunch of crap that I have to deal with this! I live in a RESIDENTIAL neighborhood and you have this Illegal operation going on! I HATE LIVING HERE. What a mistake buying this house was since no one told me I would have to live in a business park. No lights at the parks, no sidewalks, and workers everywhere disrupting my right to quiet enjoyment. I guess at this point it doesn’t matter anymore you are never going to move them and you win. You sold the house and made your money so you don't care anymore about my suffering having to live here in this hell on Chinook. Where you sold me a house in a business park.
Conroe, on Mar 15, 2024
The quality of the homes are very low. Built quickly without long-term living in mind. We’ve had repair people in our home several times a month for the better part of this first year. I don’t even want to start to imagine what the state of our home will be in the next 5 years. On a positive note the Legend homes team has been amazing. [name removed] had been there every step of the way with us with diligence and patience with our every concern and repair. It’s a luxury to have someone like [name removed] committed to his job and the quality of service that he’s providing.
Conroe, on Feb 22, 2024
[name removed] is very prompt and always responds in a timely manner. The times we have had issues he gets it taken care of quickly and follows up to ensure everything is up to par. [name removed] is great.
Conroe, on Feb 24, 2024
[Translated from ES] The design of the interior of the house
Conroe, TX, on Feb 29, 2024
Not moves in yet, but when I am I will be 7 doors down from my kids and grandkids
Conroe, on Feb 11, 2024
Need more drawer space in bathrooms and a linen closet ! Faucets should be upgraded !
Conroe, TX, on Feb 05, 2024
The team was and still is incredibly supportive and informative! They are dedicated to their clients! They have been the best!
Conroe, on Feb 08, 2024
I like the floorplan of our home. The overall quality seems at par with the industry. There was workmanship details that could have been done better, such as paint not fully covering edges and areas of the wall. The [name removed] [name removed] community is good so far, although not very happy about the pool access restrictions. We are also concerned about the large quantities of rental homes offered throughout the community. We were unaware of this practice at the time of purchase. I would also ask that the builder's offices be moved closer to phase 2/3. The positioning of the containers results in hazardous conditions for drivers, and pedestrians as there is no visibility.
Conroe, TX, on Dec 28, 2023
They didn’t give us the paperwork we needed to close in time, so we closed a couple days late
Conroe, on Jan 22, 2024
I was very happy with all stages of the purchase process and service received for any issue resolution.
Conroe, TX, on Dec 28, 2023
When I first started the process things were great. The sales rep [name removed] was super rude after there were many issues with the roof. In fact I had to pay a private roofer to come out and get a detailed report in order to get the roof repaired correctly. Not once, not twice....but 4 times at my expense. Then I had to pay an AC tech to come out who actually found a gas leak. Since I have moved in I am still finding blue tape in the home, there are many construction issues that I did not even notice until I started moving in, also I was told that there should be extra pieces of flooring in the attic and there are not. When I try to contact [name removed] he now just ignores my messages. He told me that the reason it stays muddy between my house and the house next to me is because they forgot to shut off the sprinklers, 1 month later it is still just as muddy between the homes. Yesterday I submitted a warrenty request....hopefully that is a much better experience.
Conroe, on Jan 11, 2024
I really enjoy the quality of the build and the energy saving features. I dislike that the house doesn’t have gutters and that my sprinkler system hasn’t functioned since I moved in. When I placed a work order, I was informed that it was my fault and out of warranty.
Conroe, on Jan 10, 2024
We have owned a dozen homes in our life, and bought 5 other new homes. The quality of this home is very good. The value for the money is very good. The courtesy, responsiveness, and speed of warranty requests is amazing! Great job!
Conroe, TX, on Nov 23, 2023
Even though I has identified few issues related to some deficiencies twice it was not addressed until I moved in. After moving in I had raise a warranty request and yet the issue was not fixed satisfactorily.
Conroe, TX, on Oct 26, 2023
I really liked the fact that my home was completed earlier than they said it would be. I sometimes felt as if communication was slow. Communication issues began with the lender so it was frustrating when my interest rate was supposed to be locked in, but it wasn't and caused a lot of stress and headaches. I should've had money back and instead I had to pay thousands more and almost couldn't buy my house because of last minute miscommunications.
Conroe, on Nov 13, 2023
Luis was a great liaison, we got all the problems fixed before our warranty ran out. There were just a lot of problems.
Conroe, TX, on Oct 07, 2023
[name removed] was always providing updates and helped us from the first time we met with him until the day we moved in.
Conroe, on Aug 28, 2023
Quality of the house is rushed and the warranty process is not pleasant.
Conroe, TX, on Oct 04, 2023
I was not told that I had to bring a money order or wire transfer to close. I was told when I began my search that I could put laminate in my bedrooms if I put my deposit down before stage 6 which I did and then was told there was a new boss and he wouldn’t allow it
Conroe, TX, on Sep 26, 2023
All the process was very smooth, I really appreciate that.
Conroe, on Jul 28, 2023
The cheap quality of some of the features in the house, two big ones being the paint and the floor vinyl planks. The paint is terrible to the point where you cant even clean the walls without it rubbing off the wall (And i hear you cant get an exact match of paint unless if you buy it from a barrel) and the floors were poorly fitted I had to deal with lifted boards the entire time i've been here and there are several gaps between the boards. A Lot of areas are missing caulking (And I'm already passed warranty) because the houses were so speedily built, there was a severe lack of quality. I was also missing baseboards in one closet that I had no idea until I got down on my knees to search for any issues.
Conroe, TX, on Jun 16, 2023
I thought [name removed] and the sales office was amazing. He was very helpful. I thought the girls in the lending office looked at me as just another file that landed on their desk. And I thought that the guy that did my walkthroughs was amazing as well.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Conroe, TX, on Jul 22, 2024
When I arrive to pick up keys the interest rate drope to 4%
Conroe, TX, on Jun 14, 2024
The exterior's design is beautiful. The good distribution of the space inside.
Conroe, TX, on Feb 29, 2024
Not moves in yet, but when I am I will be 7 doors down from my kids and grandkids
Conroe, TX, on Feb 05, 2024
The team was and still is incredibly supportive and informative! They are dedicated to their clients! They have been the best!
Conroe, TX, on Dec 28, 2023
They didn’t give us the paperwork we needed to close in time, so we closed a couple days late
Conroe, TX, on Dec 28, 2023
When I first started the process things were great. The sales rep [name removed] was super rude after there were many issues with the roof. In fact I had to pay a private roofer to come out and get a detailed report in order to get the roof repaired correctly. Not once, not twice....but 4 times at my expense. Then I had to pay an AC tech to come out who actually found a gas leak. Since I have moved in I am still finding blue tape in the home, there are many construction issues that I did not even notice until I started moving in, also I was told that there should be extra pieces of flooring in the attic and there are not. When I try to contact [name removed] he now just ignores my messages. He told me that the reason it stays muddy between my house and the house next to me is because they forgot to shut off the sprinklers, 1 month later it is still just as muddy between the homes. Yesterday I submitted a warrenty request....hopefully that is a much better experience.
Conroe, TX, on Nov 23, 2023
Even though I has identified few issues related to some deficiencies twice it was not addressed until I moved in. After moving in I had raise a warranty request and yet the issue was not fixed satisfactorily.
Conroe, TX, on Oct 26, 2023
I really liked the fact that my home was completed earlier than they said it would be. I sometimes felt as if communication was slow. Communication issues began with the lender so it was frustrating when my interest rate was supposed to be locked in, but it wasn't and caused a lot of stress and headaches. I should've had money back and instead I had to pay thousands more and almost couldn't buy my house because of last minute miscommunications.
Conroe, TX, on Oct 07, 2023
[name removed] was always providing updates and helped us from the first time we met with him until the day we moved in.
Conroe, TX, on Oct 04, 2023
I was not told that I had to bring a money order or wire transfer to close. I was told when I began my search that I could put laminate in my bedrooms if I put my deposit down before stage 6 which I did and then was told there was a new boss and he wouldn’t allow it
Conroe, TX, on Sep 26, 2023
All the process was very smooth, I really appreciate that.
Conroe, TX, on Jun 16, 2023
I thought [name removed] and the sales office was amazing. He was very helpful. I thought the girls in the lending office looked at me as just another file that landed on their desk. And I thought that the guy that did my walkthroughs was amazing as well.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Conroe, on Jun 05, 2024
I am very satisfied with the attention I receive from the warranty division. However, I believe that there is a lot of room for improvement in the pride in the subdivision. I believe with the amount of HOA fees charged that the HOA could at least enforce that yards be maintained and that the park and pool area not have undesired trash building up.
Conroe, on May 10, 2024
I like very much that they are responsible and quick and we are very happy
Conroe, on May 03, 2024
Warranty service had been very responsive and courteous. No complaints against the warranty team.
Conroe, on Mar 04, 2024
You sold me this scam house in a business park and I’m the one who suffers. So frustrating that I moved to the dead end of old Conroe road in the middle of nowhere to have peace and quit spending my life savings, moved my mother, and moved my family across the country and The Sales Agent (who should be fired) did not inform me I would have to live here across from this business park where men come and go all day. Why did you plan it this way, to XXXXX all over us that bought a house on Chinook and make our lives miserable living across from this business with huge trucks that line the streets! They don't live here so why are they in front of my house every day staring at me, watching me, they are so creepy sitting in these offices watching me. It could be a nice street with all the houses completed but your poor planning made this miserable living (the other person who planned this should also be fired). Do you know there was a guy parked in front of my house by 8:30 am just sitting there with his truck running waiting to go to work what a bunch of crap that I have to deal with this! I live in a RESIDENTIAL neighborhood and you have this Illegal operation going on! I HATE LIVING HERE. What a mistake buying this house was since no one told me I would have to live in a business park. No lights at the parks, no sidewalks, and workers everywhere disrupting my right to quiet enjoyment. I guess at this point it doesn’t matter anymore you are never going to move them and you win. You sold the house and made your money so you don't care anymore about my suffering having to live here in this hell on Chinook. Where you sold me a house in a business park.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Conroe, on May 03, 2024
There were a few structures problems, but they were taken care of
Conroe, on Mar 21, 2024
it's not the experience that was not good, just the quality of the home itself
Conroe, on Mar 15, 2024
The quality of the homes are very low. Built quickly without long-term living in mind. We’ve had repair people in our home several times a month for the better part of this first year. I don’t even want to start to imagine what the state of our home will be in the next 5 years. On a positive note the Legend homes team has been amazing. [name removed] had been there every step of the way with us with diligence and patience with our every concern and repair. It’s a luxury to have someone like [name removed] committed to his job and the quality of service that he’s providing.
Conroe, on Feb 24, 2024
[Translated from ES] The design of the interior of the house
Conroe, on Feb 11, 2024
Need more drawer space in bathrooms and a linen closet ! Faucets should be upgraded !
Conroe, on Feb 08, 2024
I like the floorplan of our home. The overall quality seems at par with the industry. There was workmanship details that could have been done better, such as paint not fully covering edges and areas of the wall. The [name removed] [name removed] community is good so far, although not very happy about the pool access restrictions. We are also concerned about the large quantities of rental homes offered throughout the community. We were unaware of this practice at the time of purchase. I would also ask that the builder's offices be moved closer to phase 2/3. The positioning of the containers results in hazardous conditions for drivers, and pedestrians as there is no visibility.
Conroe, on Jan 22, 2024
I was very happy with all stages of the purchase process and service received for any issue resolution.
Conroe, on Jan 11, 2024
I really enjoy the quality of the build and the energy saving features. I dislike that the house doesn’t have gutters and that my sprinkler system hasn’t functioned since I moved in. When I placed a work order, I was informed that it was my fault and out of warranty.
Conroe, on Jan 10, 2024
We have owned a dozen homes in our life, and bought 5 other new homes. The quality of this home is very good. The value for the money is very good. The courtesy, responsiveness, and speed of warranty requests is amazing! Great job!
Conroe, on Nov 13, 2023
Luis was a great liaison, we got all the problems fixed before our warranty ran out. There were just a lot of problems.
Conroe, on Aug 28, 2023
Quality of the house is rushed and the warranty process is not pleasant.
Conroe, on Jul 28, 2023
The cheap quality of some of the features in the house, two big ones being the paint and the floor vinyl planks. The paint is terrible to the point where you cant even clean the walls without it rubbing off the wall (And i hear you cant get an exact match of paint unless if you buy it from a barrel) and the floors were poorly fitted I had to deal with lifted boards the entire time i've been here and there are several gaps between the boards. A Lot of areas are missing caulking (And I'm already passed warranty) because the houses were so speedily built, there was a severe lack of quality. I was also missing baseboards in one closet that I had no idea until I got down on my knees to search for any issues.