Overall Satisfaction
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With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
CONROE, on Jan 30, 2025
Overall great company to work with and made the home buying process go smoothly.
CONROE, on Mar 19, 2025
What I dislike that I only been living in my home for 6 months and issues are occurring like tile grout disappearing exposing cracks between the shower tiles. The kitchen faucet leaking. The ceiling in my bedroom cracks appearing. I just put in warranty request for the repairs, but it’s disappointing that I haven’t been living here long and it’s issues occurring. I already had to get drainage system installed outside because water was sitting on the side of the house. The kitchen cabinets doors were falling off. I had to put in request to get the garage door opener fixed. I understand things wasn’t going to be perfect, but I didn’t expect to have so many issues occurring. I do appreciate when I do put in a warranty request repair I do get a call and the issues get taken care of. But with so many issues it makes me feel like the builders just rushed on building the house, but I’m glad that the issues are not major issues other then the kitchen facet leaking.
CONROE, on Jan 14, 2025
The warranty was crap!!!! Got charged every time I tried to use it. Also the walls are EXTREMELY thin. You can hear EVERYTHING going on in the house. From people walking upstairs to water running through the pipes if someone is using it. There’s also the height or placement of the fience. The neighbors next door can literally look out there window, and see directly into your back yard. There’s no privacy!!!! Lastly, the driveways are way too small. Can’t fit my to vehicles in the driveway at the same time. Oh one more thing… there needs to be more for the kids to do. I have older, and younger kids. The older ones have NOTHING to do. It’s quite boring for them. No pool, park, etc. To be honest wouldn’t choose this community again knowing what I know now.
CONROE, on Mar 15, 2025
Dislike the washer/dryer the most, very cheap and don’t make noise when finished. Formica in bathrooms not great choice. Kitchen layout is what I like the most.
CONROE, on Jan 16, 2025
Within 24 hrs after requesting a service, I received a call & the next day I had someone at the home.
CONROE, on Nov 25, 2024
We absolutely love Mr. [name removed] reed. His response time is excellent and he always take such great care of us !He is an amazing asset to us loving our home that much more.
CONROE, on Nov 11, 2024
The warranty service has been great. [name removed] has been very patient and helpful.
CONROE, TX, on Jan 27, 2025
I enjoyed the professionalism, courteousness, No delays and they kept me updated on every detail of the process.
CONROE, on Oct 31, 2024
Customer care is amazing. I took off one star for the home quality. The cat5 cables are not terminated and I was told that Legend Homes will not finish the job. I had to terminate the cat5 myself. Plus the installed connectors on the wall are all phone jack instead of ethernets. No one uses a landline anymore. They should've been ethernet ports. I had to redo that one myself.
CONROE, on Oct 21, 2024
I don’t like that I am waiting more than 5 months to get my house fixed .
CONROE, TX, on Jan 17, 2025
I was looking for house last couple of years and then i meet miss kandace and she introduced me sale agent her name is miss [name removed] and i do really appreciate that they really helped me for buying house and another third person name miss melissa my loan agent and she really helped me to approve my loan and i do really thankful to all of them to get me a brand new house.. Thank's to all my as a team. ??????
CONROE, on Oct 16, 2024
Customer service is always so courteous and professional. The warranty representative has reached out to me on numerous occasions to ensure the quality of my home.
CONROE, TX, on Sep 24, 2024
I didn’t like that the builder did not fix all the issues that was pointed out during inspection and walk through. I noticed the water sitting on one side of the house was never taken care of it needed more landscaping grass added and that wasn’t done, do that’s upsetting other than that the purchase experience was smooth.
CONROE, TX, on Jul 27, 2024
Every question I had was answered within 24 hours. Everybody was friendly and professional.
CONROE, on Jul 30, 2024
Warranty promises have been kept and corrected in a timely manner. Customer Service representatives have been kind and patient.
CONROE, TX, on Jul 25, 2024
The smooth & easy transition, from renting with Simply Homes & buying our lovely new place.
CONROE, TX, on Jul 17, 2024
Proactiveness, courtesy and good follow up and responses.
CONROE, TX, on Jun 19, 2024
I was super delighted with [name removed] my sales rep. I realized after the fact that the area that new grass should have been put in wasn’t.(blame myself a bit for not being there) what kept me from marking 10 is being told “we don’t have to do that”. This wording made me feel a bit like bare minimum to meet code was being done. While the home is great just the thought of the wording made me feel a bit unease. As a solution if true obviously telling customers, (the home is to code and safety is priority) would be great. I wouldn’t ask anything after or feel uneasy. Otherwise thanks for the customer service!
CONROE, TX, on Jun 15, 2024
The buying process went very smooth. [name removed] was great to work with. The disappointments came after moving-in where I found out that the ethernet ports in the house are non functional because the ends where they lead to inside the closet upstairs had no connectors which means you cannot use them to connect to your router or any network switch. There were also things that pricked my feet from the carpet. I had to get a hammer and flatten them down. These are the two biggest concerns. Other than that, the house is beautiful and the neighborhood is peaceful.
CONROE, TX, on Jun 14, 2024
I wanted to take a moment to express my appreciation to Legend Homes and their exceptional commitment to their client. Their attention to detail, commitment to quality, is beyond appreciation. Therefore dislike is hard to come by when the service rendered is phenomenon.
CONROE, TX, on Jun 08, 2024
[name removed] and the sales team were amazing! I was a little apprehensive at first, and very unsure I could even be a homeowner however she was very kind and treated my kids and I as if we were family. The homebuying process was seamless. I would recommend to friends and family over and over again.
CONROE, TX, on Jun 08, 2024
Easy move in with utilities, prompt response to warranty items so far.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
CONROE, TX, on Jan 27, 2025
I enjoyed the professionalism, courteousness, No delays and they kept me updated on every detail of the process.
CONROE, TX, on Jan 17, 2025
I was looking for house last couple of years and then i meet miss kandace and she introduced me sale agent her name is miss [name removed] and i do really appreciate that they really helped me for buying house and another third person name miss melissa my loan agent and she really helped me to approve my loan and i do really thankful to all of them to get me a brand new house.. Thank's to all my as a team. ??????
CONROE, TX, on Sep 24, 2024
I didn’t like that the builder did not fix all the issues that was pointed out during inspection and walk through. I noticed the water sitting on one side of the house was never taken care of it needed more landscaping grass added and that wasn’t done, do that’s upsetting other than that the purchase experience was smooth.
CONROE, TX, on Jul 27, 2024
Every question I had was answered within 24 hours. Everybody was friendly and professional.
CONROE, TX, on Jul 25, 2024
The smooth & easy transition, from renting with Simply Homes & buying our lovely new place.
CONROE, TX, on Jul 17, 2024
Proactiveness, courtesy and good follow up and responses.
CONROE, TX, on Jun 19, 2024
I was super delighted with [name removed] my sales rep. I realized after the fact that the area that new grass should have been put in wasn’t.(blame myself a bit for not being there) what kept me from marking 10 is being told “we don’t have to do that”. This wording made me feel a bit like bare minimum to meet code was being done. While the home is great just the thought of the wording made me feel a bit unease. As a solution if true obviously telling customers, (the home is to code and safety is priority) would be great. I wouldn’t ask anything after or feel uneasy. Otherwise thanks for the customer service!
CONROE, TX, on Jun 15, 2024
The buying process went very smooth. [name removed] was great to work with. The disappointments came after moving-in where I found out that the ethernet ports in the house are non functional because the ends where they lead to inside the closet upstairs had no connectors which means you cannot use them to connect to your router or any network switch. There were also things that pricked my feet from the carpet. I had to get a hammer and flatten them down. These are the two biggest concerns. Other than that, the house is beautiful and the neighborhood is peaceful.
CONROE, TX, on Jun 14, 2024
I wanted to take a moment to express my appreciation to Legend Homes and their exceptional commitment to their client. Their attention to detail, commitment to quality, is beyond appreciation. Therefore dislike is hard to come by when the service rendered is phenomenon.
CONROE, TX, on Jun 08, 2024
[name removed] and the sales team were amazing! I was a little apprehensive at first, and very unsure I could even be a homeowner however she was very kind and treated my kids and I as if we were family. The homebuying process was seamless. I would recommend to friends and family over and over again.
CONROE, TX, on Jun 08, 2024
Easy move in with utilities, prompt response to warranty items so far.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
CONROE, on Mar 19, 2025
What I dislike that I only been living in my home for 6 months and issues are occurring like tile grout disappearing exposing cracks between the shower tiles. The kitchen faucet leaking. The ceiling in my bedroom cracks appearing. I just put in warranty request for the repairs, but it’s disappointing that I haven’t been living here long and it’s issues occurring. I already had to get drainage system installed outside because water was sitting on the side of the house. The kitchen cabinets doors were falling off. I had to put in request to get the garage door opener fixed. I understand things wasn’t going to be perfect, but I didn’t expect to have so many issues occurring. I do appreciate when I do put in a warranty request repair I do get a call and the issues get taken care of. But with so many issues it makes me feel like the builders just rushed on building the house, but I’m glad that the issues are not major issues other then the kitchen facet leaking.
CONROE, on Mar 15, 2025
Dislike the washer/dryer the most, very cheap and don’t make noise when finished. Formica in bathrooms not great choice. Kitchen layout is what I like the most.
CONROE, on Jan 16, 2025
Within 24 hrs after requesting a service, I received a call & the next day I had someone at the home.
CONROE, on Nov 25, 2024
We absolutely love Mr. [name removed] reed. His response time is excellent and he always take such great care of us !He is an amazing asset to us loving our home that much more.
CONROE, on Nov 11, 2024
The warranty service has been great. [name removed] has been very patient and helpful.
CONROE, on Oct 31, 2024
Customer care is amazing. I took off one star for the home quality. The cat5 cables are not terminated and I was told that Legend Homes will not finish the job. I had to terminate the cat5 myself. Plus the installed connectors on the wall are all phone jack instead of ethernets. No one uses a landline anymore. They should've been ethernet ports. I had to redo that one myself.
CONROE, on Oct 21, 2024
I don’t like that I am waiting more than 5 months to get my house fixed .
CONROE, on Oct 16, 2024
Customer service is always so courteous and professional. The warranty representative has reached out to me on numerous occasions to ensure the quality of my home.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
CONROE, on Jan 30, 2025
Overall great company to work with and made the home buying process go smoothly.
CONROE, on Jan 14, 2025
The warranty was crap!!!! Got charged every time I tried to use it. Also the walls are EXTREMELY thin. You can hear EVERYTHING going on in the house. From people walking upstairs to water running through the pipes if someone is using it. There’s also the height or placement of the fience. The neighbors next door can literally look out there window, and see directly into your back yard. There’s no privacy!!!! Lastly, the driveways are way too small. Can’t fit my to vehicles in the driveway at the same time. Oh one more thing… there needs to be more for the kids to do. I have older, and younger kids. The older ones have NOTHING to do. It’s quite boring for them. No pool, park, etc. To be honest wouldn’t choose this community again knowing what I know now.