Top Homebuilder Ratings & Reviews

Legend Homes

GRANGER PINES

30 Homeowner Reviews Completed Mar 2024 - Dec 2024

Legend Homes << Houston

Overall Satisfaction

4.6
Customers' overall satisfaction
4.6
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.8

Home Personalization Experience

4.7

Construction Experience

4.5

Customer Care Experience

4.8

Home Readiness

4.6

Installation & Workmanship

4.5

Community Profile

Legend Homes logo
Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

CONROE, TX, on Sep 24, 2024

I didn’t like that the builder did not fix all the issues that was pointed out during inspection and walk through. I noticed the water sitting on one side of the house was never taken care of it needed more landscaping grass added and that wasn’t done, do that’s upsetting other than that the purchase experience was smooth.

4.9
Verified Homeowner
CONROE, on Nov 25, 2024

We absolutely love Mr. [name removed] reed. His response time is excellent and he always take such great care of us !He is an amazing asset to us loving our home that much more.

4.0
Verified Homeowner
CONROE, TX, on Jul 27, 2024

Every question I had was answered within 24 hours. Everybody was friendly and professional.

5.0
Verified Homeowner
CONROE, on Nov 11, 2024

The warranty service has been great. [name removed] has been very patient and helpful.

4.4
Verified Homeowner
CONROE, TX, on Jul 25, 2024

The smooth & easy transition, from renting with Simply Homes & buying our lovely new place.

5.0
Verified Homeowner
CONROE, on Oct 31, 2024

Customer care is amazing. I took off one star for the home quality. The cat5 cables are not terminated and I was told that Legend Homes will not finish the job. I had to terminate the cat5 myself. Plus the installed connectors on the wall are all phone jack instead of ethernets. No one uses a landline anymore. They should've been ethernet ports. I had to redo that one myself.

4.8
Verified Homeowner
CONROE, TX, on Jul 17, 2024

Proactiveness, courtesy and good follow up and responses.

4.9
Verified Homeowner
CONROE, on Oct 21, 2024

I don’t like that I am waiting more than 5 months to get my house fixed .

0.5
Verified Homeowner
CONROE, TX, on Jun 19, 2024

I was super delighted with [name removed] my sales rep. I realized after the fact that the area that new grass should have been put in wasn’t.(blame myself a bit for not being there) what kept me from marking 10 is being told “we don’t have to do that”. This wording made me feel a bit like bare minimum to meet code was being done. While the home is great just the thought of the wording made me feel a bit unease. As a solution if true obviously telling customers, (the home is to code and safety is priority) would be great. I wouldn’t ask anything after or feel uneasy. Otherwise thanks for the customer service!

4.7
Verified Homeowner
CONROE, on Oct 16, 2024

Customer service is always so courteous and professional. The warranty representative has reached out to me on numerous occasions to ensure the quality of my home.

5.0
Verified Homeowner
CONROE, TX, on Jun 15, 2024

The buying process went very smooth. [name removed] was great to work with. The disappointments came after moving-in where I found out that the ethernet ports in the house are non functional because the ends where they lead to inside the closet upstairs had no connectors which means you cannot use them to connect to your router or any network switch. There were also things that pricked my feet from the carpet. I had to get a hammer and flatten them down. These are the two biggest concerns. Other than that, the house is beautiful and the neighborhood is peaceful.

5.0
Verified Homeowner
CONROE, on Oct 09, 2024

Warranty service has been great

4.9
Verified Homeowner
CONROE, TX, on Jun 14, 2024

I wanted to take a moment to express my appreciation to Legend Homes and their exceptional commitment to their client. Their attention to detail, commitment to quality, is beyond appreciation. Therefore dislike is hard to come by when the service rendered is phenomenon.

4.7
Verified Homeowner
CONROE, on Jul 30, 2024

Warranty promises have been kept and corrected in a timely manner. Customer Service representatives have been kind and patient.

4.4
Verified Homeowner
CONROE, TX, on Jun 08, 2024

[name removed] and the sales team were amazing! I was a little apprehensive at first, and very unsure I could even be a homeowner however she was very kind and treated my kids and I as if we were family. The homebuying process was seamless. I would recommend to friends and family over and over again.

5.0
Verified Homeowner
CONROE, TX, on Jun 08, 2024

Easy move in with utilities, prompt response to warranty items so far.

4.9
Verified Homeowner
CONROE, TX, on Mar 11, 2024

I loved talking to [name removed] and [name removed] at the [name removed] [name removed] location. They exceeded my expectations and were very responsive with any and all questions.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

CONROE, TX, on Sep 24, 2024

I didn’t like that the builder did not fix all the issues that was pointed out during inspection and walk through. I noticed the water sitting on one side of the house was never taken care of it needed more landscaping grass added and that wasn’t done, do that’s upsetting other than that the purchase experience was smooth.

4.9
Verified Homeowner
CONROE, TX, on Jul 27, 2024

Every question I had was answered within 24 hours. Everybody was friendly and professional.

5.0
Verified Homeowner
CONROE, TX, on Jul 25, 2024

The smooth & easy transition, from renting with Simply Homes & buying our lovely new place.

5.0
Verified Homeowner
CONROE, TX, on Jul 17, 2024

Proactiveness, courtesy and good follow up and responses.

4.9
Verified Homeowner
CONROE, TX, on Jun 19, 2024

I was super delighted with [name removed] my sales rep. I realized after the fact that the area that new grass should have been put in wasn’t.(blame myself a bit for not being there) what kept me from marking 10 is being told “we don’t have to do that”. This wording made me feel a bit like bare minimum to meet code was being done. While the home is great just the thought of the wording made me feel a bit unease. As a solution if true obviously telling customers, (the home is to code and safety is priority) would be great. I wouldn’t ask anything after or feel uneasy. Otherwise thanks for the customer service!

4.7
Verified Homeowner
CONROE, TX, on Jun 15, 2024

The buying process went very smooth. [name removed] was great to work with. The disappointments came after moving-in where I found out that the ethernet ports in the house are non functional because the ends where they lead to inside the closet upstairs had no connectors which means you cannot use them to connect to your router or any network switch. There were also things that pricked my feet from the carpet. I had to get a hammer and flatten them down. These are the two biggest concerns. Other than that, the house is beautiful and the neighborhood is peaceful.

5.0
Verified Homeowner
CONROE, TX, on Jun 14, 2024

I wanted to take a moment to express my appreciation to Legend Homes and their exceptional commitment to their client. Their attention to detail, commitment to quality, is beyond appreciation. Therefore dislike is hard to come by when the service rendered is phenomenon.

4.7
Verified Homeowner
CONROE, TX, on Jun 08, 2024

[name removed] and the sales team were amazing! I was a little apprehensive at first, and very unsure I could even be a homeowner however she was very kind and treated my kids and I as if we were family. The homebuying process was seamless. I would recommend to friends and family over and over again.

5.0
Verified Homeowner
CONROE, TX, on Jun 08, 2024

Easy move in with utilities, prompt response to warranty items so far.

4.9
Verified Homeowner
CONROE, TX, on Mar 11, 2024

I loved talking to [name removed] and [name removed] at the [name removed] [name removed] location. They exceeded my expectations and were very responsive with any and all questions.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

CONROE, on Nov 25, 2024

We absolutely love Mr. [name removed] reed. His response time is excellent and he always take such great care of us !He is an amazing asset to us loving our home that much more.

4.0
Verified Homeowner
CONROE, on Nov 11, 2024

The warranty service has been great. [name removed] has been very patient and helpful.

4.4
Verified Homeowner
CONROE, on Oct 31, 2024

Customer care is amazing. I took off one star for the home quality. The cat5 cables are not terminated and I was told that Legend Homes will not finish the job. I had to terminate the cat5 myself. Plus the installed connectors on the wall are all phone jack instead of ethernets. No one uses a landline anymore. They should've been ethernet ports. I had to redo that one myself.

4.8
Verified Homeowner
CONROE, on Oct 21, 2024

I don’t like that I am waiting more than 5 months to get my house fixed .

0.5
Verified Homeowner
CONROE, on Oct 16, 2024

Customer service is always so courteous and professional. The warranty representative has reached out to me on numerous occasions to ensure the quality of my home.

5.0
Verified Homeowner
CONROE, on Oct 09, 2024

Warranty service has been great

4.9
Verified Homeowner
CONROE, on Jul 30, 2024

Warranty promises have been kept and corrected in a timely manner. Customer Service representatives have been kind and patient.

4.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

There are no homeowner comments for this time period yet