Top Homebuilder Ratings & Reviews

Legend Homes

Madison Bend

120 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

3.8
Customers' overall satisfaction
3.7
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.1

Home Personalization Experience

4.1

Construction Experience

3.7

Customer Care Experience

4.1

Home Readiness

3.6

Installation & Workmanship

4.1


MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Conroe, TX, on Nov 18, 2022

The sales agent was not very helpful and never had answers to my questions. Final walk through was horrible since prior issues were not resolved resulting in 1 week delay of closing costing me $$ for extra storage. Had major argument with builder to get issues resolved. Finding out the house is cheaply constructed as we settle in.

1.6
Verified Homeowner
Conroe, on Dec 22, 2022

Like overall construction and layout of home. Dislike installation of AC/heating. The system is unbalanced and puts more air into master bedroom, and far less into the other 2 bedrooms.

4.4
Verified Homeowner
Conroe, on Jan 19, 2023

Warranty is a joke and the warranty guys I have to work with are jerks and don’t know anything

0.7
Verified Homeowner
Conroe, TX, on Sep 18, 2022

Delay of construction lead me to reapply for home mortgage with higher interest rate; the main drain pipe was clogged by construction debris which lead to flooding of sewage to the entire first floor

3.9
Verified Homeowner
Conroe, on Oct 27, 2022

Looks like they rushed through the build. The backyard always has standing water when it rains and the water takes multiple days to drain. They didn’t do anything about it when the warranty request was put in. They don’t comprehend what you’re saying.

1.7
Verified Homeowner
Conroe, on Jan 15, 2023

[name removed] has so professional and the request website is so easy to use!

5.0
Verified Homeowner
Conroe, TX, on Sep 03, 2022

The assigned contractor/superintend was bad, didn't follow-up proactively, unprofessional as well.

3.1
Verified Homeowner
Conroe, on Oct 01, 2022

Completed repair request ticket timely & satisfactory.

4.9
Verified Homeowner
Conroe, on Dec 20, 2022

Excellent service support.

5.0
Verified Homeowner
Conroe, on Aug 28, 2022

Disliked Everything! This was my wife and I’d first home. We wanted it to be special. We left the experience NEVER WANTING TO BUILD A HOUSE AGAIN. The finishing on this house was pathetic. Painting over Unsanded wood, blots of paint dripping. Paint cracking up and down corners. Inviting my wife and brother to finally come see our new house and I’m embarrassed to call this my home. When you spend 264,000 dollars on a home you expect a certain quality. We should of went with perry home because legends shouldn’t even be allowed to build homes. It makes me sad for those houses coming up next to mine bc I know they will be rushed and done completely wrong. Right now I have blue tape ALLLLLLL OVER MY HOUSE. I shouldn’t have to get on my hands and knees and put tape down on most of my home. Quality control should have been there!! In fact I was on my hands and knees so much that I just didn’t have to energy to go upstairs or finish certain spots down stair. I’m 100% disabled Vet and if I don’t get resolution on my home I will blast social media, google, ticktock, snap chat, instagram with a lengthy review with pictures! And to recommend not to make the same mistake we made by going with Legend Home. If there’s one thing Texas doesn’t abide by is treating their disabled WAR vets like legend home has treated me [name removed] 3372581699

1.0
Verified Homeowner
Conroe, TX, on Aug 31, 2022

Had few issues which were handled

4.3
Verified Homeowner
Conroe, on Oct 11, 2022

Na

4.3
Verified Homeowner
Conroe, on Jul 10, 2022

Simple warranty problems that should have been prevented during build.

4.1
Verified Homeowner
Conroe, TX, on Aug 22, 2022

There was a lot of miscommunication with lender and builder. I was also told i was unable to lock in interest rates when I requested even when i was willing to pay the premium in case it went over. Really poor communication from lender made this a more stressful experience than it needed it to be.

4.7
Verified Homeowner
Conroe, on Aug 31, 2022

[name removed] is always on it and quick to our needs during a warranty problem. Great customer service and very personable

5.0
Verified Homeowner
Conroe, on Jun 26, 2022

I had just a couple of Warranty issues and they were handled immediately.

3.2
Verified Homeowner
Conroe, on Jun 30, 2022

The avaliable to serve you for any concerns are so quickly to answer.

5.0
Verified Homeowner
Conroe, TX, on Aug 13, 2022

Everyone has been very professional and quick to fix any issues

5.0
Verified Homeowner
Conroe, on May 04, 2022

Is been one year I bought my house and 2 things need to be repair and never got done?manager never got it done.

2.3
Verified Homeowner
Conroe, on Mar 12, 2022

Forget about the warranty, there's so many errors in the house already. Foundation is chipped yet it is not even a year old. Warranty is not 100% more than a year, it should be at least 5 years

0.5
Verified Homeowner
Conroe, TX, on Jul 29, 2022

[name removed] was rude at time / also [name removed] from the Loan office was very unprofessional // I love how [name removed] and [name removed] /[name removed] - address our concerns . Def great people , great customer service , professional.

4.6
Verified Homeowner
Conroe, on May 03, 2022

It has been a year and we still have issues with our yard. It took all year for my house to be fully fixed from things that should’ve been fixed prior to move in. Every time we submit a warranty- it takes almost a full month or two for a response or to have anything fixed. If it weren’t for me following up, I’d hear nothing. People want to pass us off and not follow through. We will not recommend legend homes to anyone.

0.8
Verified Homeowner
Conroe, on Jan 17, 2022

It takes 3 to 4 months to resolve my issues. Unacceptable!!!

1.2
Verified Homeowner
Conroe, TX, on Jul 26, 2022

[name removed] was very helpful. Walk through Person was very careful to identify anything with us. Described processes very carefully.

5.0
Verified Homeowner
Conroe, on Jan 03, 2022

Very efficient

5.0
Verified Homeowner
Conroe, on May 02, 2022

I like the overall quality

4.6
Verified Homeowner
Conroe, TX, on Jun 28, 2022

Everything is perfect

5.0
Verified Homeowner
Conroe, on Dec 30, 2021

Great Warranty service, poor communications during build process.

4.7
Verified Homeowner
Conroe, on May 01, 2022

Just felt rushed and not the walk throughs as promised. The first few warranty items took way to long to fix. It’s now working well but a neighbor that lives here is currently out of her home for 4 weeks because you guys aren’t doing anything to help them. She is leaving her home daily because of the mold caused by your construction.

2.4
Verified Homeowner
Conroe, TX, on Jun 01, 2022

There are many issues that an inspector found out which should not be there at first place and the construction manager was unwilling to fix those issues.

3.3
Verified Homeowner
Conroe, on Dec 08, 2021

I like the care that is taken to respond any warranty request. I like the amazing manager for my subdivision, [name removed]. I do not like however dealing with some of the contractors like PGS Landscaping & even Whirlpool.

2.7
Verified Homeowner
Conroe, on Apr 20, 2022

Customer service is all but not existent in all departments. The lack of communication was and currently is truly unbelievable.

1.8
Verified Homeowner
Conroe, TX, on May 28, 2022

The community manager has been amazing with working with me but there are lots of examples of bad workmanship throughout the home including chips, bad placement of AC (super loud), closet racks falling off, & a ditch being dug in my backyard for Drainage when I suggested a French drain (who does that?!)

2.9
Verified Homeowner
Conroe, on Nov 30, 2021

The warranty service has been great! It's the home itself that seems to be lacking in some areas. For example, I just found this weekend that the outer door frames are basically made of paper. If a screw is pulled from the hole, it leaves behind fuzz. I have to use a 2" screw to get all the way into the inner door frame.

4.8
Verified Homeowner
Conroe, on Apr 12, 2022

The sales associate [name removed] was the only bright spot in my experience. The building process of the home was horrible. The builder never stuck to the contract and had the required meetings with us. The building of the home is still not complete. The company over promised and under delivered at every possible point in the process.

2.6
Verified Homeowner
Conroe, TX, on May 28, 2022

I was very upset and became discouraged when my closing date was pushed back due to my garage door not being installed. It was extremely displeasing that the builder waited until the final hour to have my door installed but other houses that weren’t even half way completed had garage doors installed months in advance.

4.6
Verified Homeowner
Conroe, on Nov 27, 2021

takes many attempts to determine the correct process; some of the warranty services were subpar; flooring materials way too thin; landscaping is rough quality such as grass, some plants

3.6
Verified Homeowner
Conroe, TX, on May 14, 2022

The length of time it took to build the home..

4.4
Verified Homeowner
Conroe, on Nov 20, 2021

The service I received was timely and professional. The gentleman called me with updates and details about the repairs that I needed.

5.0
Verified Homeowner
Conroe, TX, on Apr 08, 2022

Everything went well

4.9
Verified Homeowner
Conroe, on Nov 18, 2021

Contractor failed to fix all discrepancies that was discovered during the final walkthrough. When the warranty service person called to fix the discrepancies inside the house, he can’t accommodate my available time or dates. When I pointed out erosion issues at backyard, I don’t like response given. Finally, instead of bending over backwards to fix the issues. He asked to resubmit because it didn’t look good in his report.

2.7
Verified Homeowner
Conroe, TX, on Apr 05, 2022

COVID made the process a little more difficult as we had different reps through the process from Legand but after she returned (she had COVID) things went better.

4.0
Verified Homeowner
Conroe, on Nov 01, 2021

The design wasn’t built correctly and it still isn’t fixed as for the washer and dryer. I still haven’t heard what they plan to do.

3.3
Verified Homeowner
Conroe, TX, on Jan 22, 2022

The most i like it was the communication, the Confidential Information, the issues to get the mistakes done quickly. After all everything was amazing. I loved it.

4.8
Verified Homeowner
Conroe, on Oct 26, 2021

I need 3 items to be taking care of but they haven’t been taken care of since I bought my house last April also we need a park for our kids in the community and walking trail it will be nice

2.4
Verified Homeowner
Conroe, TX, on Jan 09, 2022

There are still something that need repairs and I do not know who to contact

4.2
Verified Homeowner
Conroe, on Aug 20, 2021

I have been waiting for months for them to come and paint an area they had to fix

0.9
Verified Homeowner
Conroe, TX, on Jan 04, 2022

Christine was very helpful in resolving issues.

5.0
Verified Homeowner
Conroe, TX, on Nov 29, 2021

Enjoyed working with Christine Rubeis, she is excellent

4.2
Verified Homeowner
Conroe, TX, on Nov 23, 2021

Everything was fine

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Conroe, TX, on Nov 18, 2022

The sales agent was not very helpful and never had answers to my questions. Final walk through was horrible since prior issues were not resolved resulting in 1 week delay of closing costing me $$ for extra storage. Had major argument with builder to get issues resolved. Finding out the house is cheaply constructed as we settle in.

1.6
Verified Homeowner
Conroe, TX, on Sep 18, 2022

Delay of construction lead me to reapply for home mortgage with higher interest rate; the main drain pipe was clogged by construction debris which lead to flooding of sewage to the entire first floor

3.9
Verified Homeowner
Conroe, TX, on Sep 03, 2022

The assigned contractor/superintend was bad, didn't follow-up proactively, unprofessional as well.

3.1
Verified Homeowner
Conroe, TX, on Aug 31, 2022

Had few issues which were handled

4.3
Verified Homeowner
Conroe, TX, on Aug 22, 2022

There was a lot of miscommunication with lender and builder. I was also told i was unable to lock in interest rates when I requested even when i was willing to pay the premium in case it went over. Really poor communication from lender made this a more stressful experience than it needed it to be.

4.7
Verified Homeowner
Conroe, TX, on Aug 13, 2022

Everyone has been very professional and quick to fix any issues

5.0
Verified Homeowner
Conroe, TX, on Jul 29, 2022

[name removed] was rude at time / also [name removed] from the Loan office was very unprofessional // I love how [name removed] and [name removed] /[name removed] - address our concerns . Def great people , great customer service , professional.

4.6
Verified Homeowner
Conroe, TX, on Jul 26, 2022

[name removed] was very helpful. Walk through Person was very careful to identify anything with us. Described processes very carefully.

5.0
Verified Homeowner
Conroe, TX, on Jun 28, 2022

Everything is perfect

5.0
Verified Homeowner
Conroe, TX, on Jun 01, 2022

There are many issues that an inspector found out which should not be there at first place and the construction manager was unwilling to fix those issues.

3.3
Verified Homeowner
Conroe, TX, on May 28, 2022

The community manager has been amazing with working with me but there are lots of examples of bad workmanship throughout the home including chips, bad placement of AC (super loud), closet racks falling off, & a ditch being dug in my backyard for Drainage when I suggested a French drain (who does that?!)

2.9
Verified Homeowner
Conroe, TX, on May 28, 2022

I was very upset and became discouraged when my closing date was pushed back due to my garage door not being installed. It was extremely displeasing that the builder waited until the final hour to have my door installed but other houses that weren’t even half way completed had garage doors installed months in advance.

4.6
Verified Homeowner
Conroe, TX, on May 14, 2022

The length of time it took to build the home..

4.4
Verified Homeowner
Conroe, TX, on Apr 08, 2022

Everything went well

4.9
Verified Homeowner
Conroe, TX, on Apr 05, 2022

COVID made the process a little more difficult as we had different reps through the process from Legand but after she returned (she had COVID) things went better.

4.0
Verified Homeowner
Conroe, TX, on Jan 22, 2022

The most i like it was the communication, the Confidential Information, the issues to get the mistakes done quickly. After all everything was amazing. I loved it.

4.8
Verified Homeowner
Conroe, TX, on Jan 09, 2022

There are still something that need repairs and I do not know who to contact

4.2
Verified Homeowner
Conroe, TX, on Jan 04, 2022

Christine was very helpful in resolving issues.

5.0
Verified Homeowner
Conroe, TX, on Nov 29, 2021

Enjoyed working with Christine Rubeis, she is excellent

4.2
Verified Homeowner
Conroe, TX, on Nov 23, 2021

Everything was fine

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Conroe, on Jan 19, 2023

Warranty is a joke and the warranty guys I have to work with are jerks and don’t know anything

0.7
Verified Homeowner
Conroe, on Jan 15, 2023

[name removed] has so professional and the request website is so easy to use!

5.0
Verified Homeowner
Conroe, on Dec 20, 2022

Excellent service support.

5.0
Verified Homeowner
Conroe, on Oct 11, 2022

Na

4.3
Verified Homeowner
Conroe, on Aug 31, 2022

[name removed] is always on it and quick to our needs during a warranty problem. Great customer service and very personable

5.0
Verified Homeowner
Conroe, on Jun 30, 2022

The avaliable to serve you for any concerns are so quickly to answer.

5.0
Verified Homeowner
Conroe, on Mar 12, 2022

Forget about the warranty, there's so many errors in the house already. Foundation is chipped yet it is not even a year old. Warranty is not 100% more than a year, it should be at least 5 years

0.5
Verified Homeowner
Conroe, on Jan 17, 2022

It takes 3 to 4 months to resolve my issues. Unacceptable!!!

1.2
Verified Homeowner
Conroe, on Jan 03, 2022

Very efficient

5.0
Verified Homeowner
Conroe, on Dec 30, 2021

Great Warranty service, poor communications during build process.

4.7
Verified Homeowner
Conroe, on Dec 08, 2021

I like the care that is taken to respond any warranty request. I like the amazing manager for my subdivision, [name removed]. I do not like however dealing with some of the contractors like PGS Landscaping & even Whirlpool.

2.7
Verified Homeowner
Conroe, on Nov 30, 2021

The warranty service has been great! It's the home itself that seems to be lacking in some areas. For example, I just found this weekend that the outer door frames are basically made of paper. If a screw is pulled from the hole, it leaves behind fuzz. I have to use a 2" screw to get all the way into the inner door frame.

4.8
Verified Homeowner
Conroe, on Nov 27, 2021

takes many attempts to determine the correct process; some of the warranty services were subpar; flooring materials way too thin; landscaping is rough quality such as grass, some plants

3.6
Verified Homeowner
Conroe, on Nov 20, 2021

The service I received was timely and professional. The gentleman called me with updates and details about the repairs that I needed.

5.0
Verified Homeowner
Conroe, on Nov 18, 2021

Contractor failed to fix all discrepancies that was discovered during the final walkthrough. When the warranty service person called to fix the discrepancies inside the house, he can’t accommodate my available time or dates. When I pointed out erosion issues at backyard, I don’t like response given. Finally, instead of bending over backwards to fix the issues. He asked to resubmit because it didn’t look good in his report.

2.7
Verified Homeowner
Conroe, on Nov 01, 2021

The design wasn’t built correctly and it still isn’t fixed as for the washer and dryer. I still haven’t heard what they plan to do.

3.3
Verified Homeowner
Conroe, on Oct 26, 2021

I need 3 items to be taking care of but they haven’t been taken care of since I bought my house last April also we need a park for our kids in the community and walking trail it will be nice

2.4
Verified Homeowner
Conroe, on Aug 20, 2021

I have been waiting for months for them to come and paint an area they had to fix

0.9
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Conroe, on Dec 22, 2022

Like overall construction and layout of home. Dislike installation of AC/heating. The system is unbalanced and puts more air into master bedroom, and far less into the other 2 bedrooms.

4.4
Verified Homeowner
Conroe, on Oct 27, 2022

Looks like they rushed through the build. The backyard always has standing water when it rains and the water takes multiple days to drain. They didn’t do anything about it when the warranty request was put in. They don’t comprehend what you’re saying.

1.7
Verified Homeowner
Conroe, on Oct 01, 2022

Completed repair request ticket timely & satisfactory.

4.9
Verified Homeowner
Conroe, on Aug 28, 2022

Disliked Everything! This was my wife and I’d first home. We wanted it to be special. We left the experience NEVER WANTING TO BUILD A HOUSE AGAIN. The finishing on this house was pathetic. Painting over Unsanded wood, blots of paint dripping. Paint cracking up and down corners. Inviting my wife and brother to finally come see our new house and I’m embarrassed to call this my home. When you spend 264,000 dollars on a home you expect a certain quality. We should of went with perry home because legends shouldn’t even be allowed to build homes. It makes me sad for those houses coming up next to mine bc I know they will be rushed and done completely wrong. Right now I have blue tape ALLLLLLL OVER MY HOUSE. I shouldn’t have to get on my hands and knees and put tape down on most of my home. Quality control should have been there!! In fact I was on my hands and knees so much that I just didn’t have to energy to go upstairs or finish certain spots down stair. I’m 100% disabled Vet and if I don’t get resolution on my home I will blast social media, google, ticktock, snap chat, instagram with a lengthy review with pictures! And to recommend not to make the same mistake we made by going with Legend Home. If there’s one thing Texas doesn’t abide by is treating their disabled WAR vets like legend home has treated me [name removed] 3372581699

1.0
Verified Homeowner
Conroe, on Jul 10, 2022

Simple warranty problems that should have been prevented during build.

4.1
Verified Homeowner
Conroe, on Jun 26, 2022

I had just a couple of Warranty issues and they were handled immediately.

3.2
Verified Homeowner
Conroe, on May 04, 2022

Is been one year I bought my house and 2 things need to be repair and never got done?manager never got it done.

2.3
Verified Homeowner
Conroe, on May 03, 2022

It has been a year and we still have issues with our yard. It took all year for my house to be fully fixed from things that should’ve been fixed prior to move in. Every time we submit a warranty- it takes almost a full month or two for a response or to have anything fixed. If it weren’t for me following up, I’d hear nothing. People want to pass us off and not follow through. We will not recommend legend homes to anyone.

0.8
Verified Homeowner
Conroe, on May 02, 2022

I like the overall quality

4.6
Verified Homeowner
Conroe, on May 01, 2022

Just felt rushed and not the walk throughs as promised. The first few warranty items took way to long to fix. It’s now working well but a neighbor that lives here is currently out of her home for 4 weeks because you guys aren’t doing anything to help them. She is leaving her home daily because of the mold caused by your construction.

2.4
Verified Homeowner
Conroe, on Apr 20, 2022

Customer service is all but not existent in all departments. The lack of communication was and currently is truly unbelievable.

1.8
Verified Homeowner
Conroe, on Apr 12, 2022

The sales associate [name removed] was the only bright spot in my experience. The building process of the home was horrible. The builder never stuck to the contract and had the required meetings with us. The building of the home is still not complete. The company over promised and under delivered at every possible point in the process.

2.6
Verified Homeowner