Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Katy, on Nov 23, 2023
Like house design and features. Like neighborhood streetlights being on and numerous. Dislike excess street parking and crazy driving cars racing up and down the street. Liked process of purchasing and staff here who made process easier.
Katy, on Jul 29, 2023
Overall the warranty claim experience is a good one and met my needs
Katy, TX, on Oct 25, 2023
The purchase experience was good overall, but the house has cosmetic details that always disappoint a bit after you move in
Katy, TX, on Sep 14, 2023
[Translated from ES] They met the deadlines and everything was according to plan.
Katy, on Oct 13, 2023
I like the people who work at Legend Homes because they are committed to meet the requests of homeowners in a timely manner.
Katy, on Jun 05, 2023
i have a not or never dislike anything about legend homes
Katy, on Sep 13, 2023
Quick to respond and resolve any issues. Also willing to answer questions.
Katy, on Sep 10, 2023
I have submitted minor warranty issues and all of them have been solved promptly
Katy, on Jan 25, 2023
The quality of material used, the workmanship, the time frame in response from customer service.
Katy, TX, on Jun 07, 2023
People that works in Legend homes are special and always sweet and the quality of the house
Katy, on Aug 25, 2023
Warranty services is top notch. They’ve always come out to amend and repair things in a quick manner.
Katy, on Nov 17, 2022
Good Service but we were not allowed to change the realtor before signing the contract and also no upgrades by the seller even we were ready to pay for upgrades. There are certain defects from closing time which was never addressed.
Katy, on Jul 26, 2023
[Translated from ES] Customer service is one of the strengths of the Legend Home service. My experience so far has been very good.
Katy, TX, on May 12, 2023
The purchase experience was awesome and was like a walk with a breeze. [name removed] showed her utmost commitment to help us find the home we truly deserve. She was always there to guide us throughout the experience.
Katy, on Jul 07, 2023
Extremely dishonest warranty department. Horrible accountability. Customer suffers due to financial mismanagement of warranty cash
Katy, on Sep 04, 2022
How my warranty wasn’t really honor like. Still have issues with houses. For too fix bath room floor. So my floors will match
Katy, TX, on Apr 29, 2023
My purchase experience process was excellent. Every single member of the team went above and beyond to be of assistance to the customer, from the real estate salespeople to the building supervisor and the financing brokers.
Katy, on Aug 31, 2022
They changed my floor due to manufacture defects but the new floor has workmanship defect. We can not move our furniture back, it disturbs our normal life. We have can not cook for 2 days so we have to use Uber Eats and they did not do refund for it. It has been a week now, we still waiting in a empty house for them to fix the floor.
Katy, on Apr 25, 2023
[Translated from ES] They explain all the details well. The guarantee covers many important aspects.
Katy, on Aug 25, 2022
I like the service legend homes gave me at the beginning when I was buying the house. But I think you guys need to work more on the details of the house to show more the quality and stop giving so many excuses when something doesn't look good or isn't properly built.
Katy, on Feb 13, 2023
The A/C control behind my master bedroom window is quite disturbing, it so loud.
Katy, TX, on Apr 02, 2023
Nice and easy experience, everything going well in the process
Katy, on Jun 29, 2022
The warranty for the one year follow up did not go smoothly. There was little to no communication from some of the workers on arrival and departure. [name removed] guy just left without informing us that he had finished. Very unprofessional. Other than this last step everything else was just fine.
Katy, TX, on Mar 29, 2023
I thought the process was quite good. [name removed] was our sales rep and she made the process super painless and she was always available. Really great asset to y’all’s team!
Katy, on Jun 26, 2022
There were a lot of small things that could have been taken care of in the initial build of the superintendent did not have to manage so many homes at once.
Katy, TX, on Mar 09, 2023
[Translated from ES] Everything flowed very well, the builder complied with the agreed times. Mr [name removed] is very attentive and helpful, always willing to help, he always answers questions by phone. Excellent professional! [name removed] and [name removed] are very attentive, excellent professionals. Many people liked my house and especially the location. Already one of them is going to buy with Legend Homes. Everything flowed very well, the builder complied with the agreed times. Mr [name removed] is very attentive and helpful, always willing to help, he always answers questions by phone. Excellent professional! [name removed] and [name removed] are very attentive, excellent professionals. Many people liked my house and especially the location. Already one of them is going to buy with Legend Homes.
Katy, on Jun 16, 2022
- Poor quality of the materials used to build the home - The builders made mistakes while building and I was told those are cosmetic issues
Katy, on Oct 20, 2022
The team laid out the warranty service perfectly and gave us all of the proper documentation to assess our options when it comes to the 1st year warranties as well as the builder's 5/10 year warranty.
Katy, on Oct 20, 2022
I’ve liked the quick resolve of any situation but the communication is lacking. No contact in regards when or if someone would be by on certain days, workers would just show up.
Katy, TX, on Feb 06, 2023
Everyone from Legend Homes that I interacted was absolutely lovely. As a first time [name removed], I had lots of questions and they were always answered quickly! There were also lots of things that I didn't know to ask about and the team went above and beyond to educate me as a first time [name removed].
Katy, on Apr 13, 2022
[Translated from ES] Good response to the guarantee but poor quality in the solution of the problem
Katy, on Oct 18, 2022
i still like the lake view but some of the things used in the house are falling apart
Katy, TX, on Dec 29, 2022
The disagreements between my Morgage company in Florida and legend home builders
Katy, TX, on Nov 24, 2022
[Translated from ES] Follow up at all times. Communication is essential and here it is always. They are always attentive and willing.
Katy, on Mar 21, 2022
Overall experience was great and simple. I completely dislike the quality of my home. The painters didn’t finish painting in some spots, the cabinets are chipped, paint on all the banisters.
Katy, on Oct 12, 2022
So far I have like the experience, it has been superb. We’ve expressed our concerns and what we expected, and so far we have received more than expected. All services were done promptly and without hesitation.
Katy, on Mar 01, 2022
The house was built cheap and things keep falling apart. The whole experience has been traumatic. I asked for a second opinion and was never reached out to again. The staff has horrible customer service. Even from the beginning, the construction manager only closed on certain times and I had to inconvenience myself and take off. We all have families. This has been the worst experience of my life
Katy, on Oct 03, 2022
I like the warranty service that they do first they schedule a time with you to meet up and take all the picture of the damage spot and then the next day they send out a contractor to fix all the damaged spot fast and Nice job.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Katy, TX, on Oct 25, 2023
The purchase experience was good overall, but the house has cosmetic details that always disappoint a bit after you move in
Katy, TX, on Sep 14, 2023
[Translated from ES] They met the deadlines and everything was according to plan.
Katy, TX, on Jun 07, 2023
People that works in Legend homes are special and always sweet and the quality of the house
Katy, TX, on May 12, 2023
The purchase experience was awesome and was like a walk with a breeze. [name removed] showed her utmost commitment to help us find the home we truly deserve. She was always there to guide us throughout the experience.
Katy, TX, on Apr 29, 2023
My purchase experience process was excellent. Every single member of the team went above and beyond to be of assistance to the customer, from the real estate salespeople to the building supervisor and the financing brokers.
Katy, TX, on Apr 02, 2023
Nice and easy experience, everything going well in the process
Katy, TX, on Mar 29, 2023
I thought the process was quite good. [name removed] was our sales rep and she made the process super painless and she was always available. Really great asset to y’all’s team!
Katy, TX, on Mar 09, 2023
[Translated from ES] Everything flowed very well, the builder complied with the agreed times. Mr [name removed] is very attentive and helpful, always willing to help, he always answers questions by phone. Excellent professional! [name removed] and [name removed] are very attentive, excellent professionals. Many people liked my house and especially the location. Already one of them is going to buy with Legend Homes. Everything flowed very well, the builder complied with the agreed times. Mr [name removed] is very attentive and helpful, always willing to help, he always answers questions by phone. Excellent professional! [name removed] and [name removed] are very attentive, excellent professionals. Many people liked my house and especially the location. Already one of them is going to buy with Legend Homes.
Katy, TX, on Feb 06, 2023
Everyone from Legend Homes that I interacted was absolutely lovely. As a first time [name removed], I had lots of questions and they were always answered quickly! There were also lots of things that I didn't know to ask about and the team went above and beyond to educate me as a first time [name removed].
Katy, TX, on Dec 29, 2022
The disagreements between my Morgage company in Florida and legend home builders
Katy, TX, on Nov 24, 2022
[Translated from ES] Follow up at all times. Communication is essential and here it is always. They are always attentive and willing.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Katy, on Oct 13, 2023
I like the people who work at Legend Homes because they are committed to meet the requests of homeowners in a timely manner.
Katy, on Sep 13, 2023
Quick to respond and resolve any issues. Also willing to answer questions.
Katy, on Sep 10, 2023
I have submitted minor warranty issues and all of them have been solved promptly
Katy, on Aug 25, 2023
Warranty services is top notch. They’ve always come out to amend and repair things in a quick manner.
Katy, on Jul 26, 2023
[Translated from ES] Customer service is one of the strengths of the Legend Home service. My experience so far has been very good.
Katy, on Jul 07, 2023
Extremely dishonest warranty department. Horrible accountability. Customer suffers due to financial mismanagement of warranty cash
Katy, on Apr 25, 2023
[Translated from ES] They explain all the details well. The guarantee covers many important aspects.
Katy, on Feb 13, 2023
The A/C control behind my master bedroom window is quite disturbing, it so loud.
Katy, on Oct 20, 2022
The team laid out the warranty service perfectly and gave us all of the proper documentation to assess our options when it comes to the 1st year warranties as well as the builder's 5/10 year warranty.
Katy, on Oct 20, 2022
I’ve liked the quick resolve of any situation but the communication is lacking. No contact in regards when or if someone would be by on certain days, workers would just show up.
Katy, on Oct 18, 2022
i still like the lake view but some of the things used in the house are falling apart
Katy, on Oct 12, 2022
So far I have like the experience, it has been superb. We’ve expressed our concerns and what we expected, and so far we have received more than expected. All services were done promptly and without hesitation.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Katy, on Nov 23, 2023
Like house design and features. Like neighborhood streetlights being on and numerous. Dislike excess street parking and crazy driving cars racing up and down the street. Liked process of purchasing and staff here who made process easier.
Katy, on Jul 29, 2023
Overall the warranty claim experience is a good one and met my needs
Katy, on Jun 05, 2023
i have a not or never dislike anything about legend homes
Katy, on Jan 25, 2023
The quality of material used, the workmanship, the time frame in response from customer service.
Katy, on Nov 17, 2022
Good Service but we were not allowed to change the realtor before signing the contract and also no upgrades by the seller even we were ready to pay for upgrades. There are certain defects from closing time which was never addressed.
Katy, on Sep 04, 2022
How my warranty wasn’t really honor like. Still have issues with houses. For too fix bath room floor. So my floors will match
Katy, on Aug 31, 2022
They changed my floor due to manufacture defects but the new floor has workmanship defect. We can not move our furniture back, it disturbs our normal life. We have can not cook for 2 days so we have to use Uber Eats and they did not do refund for it. It has been a week now, we still waiting in a empty house for them to fix the floor.
Katy, on Aug 25, 2022
I like the service legend homes gave me at the beginning when I was buying the house. But I think you guys need to work more on the details of the house to show more the quality and stop giving so many excuses when something doesn't look good or isn't properly built.
Katy, on Jun 29, 2022
The warranty for the one year follow up did not go smoothly. There was little to no communication from some of the workers on arrival and departure. [name removed] guy just left without informing us that he had finished. Very unprofessional. Other than this last step everything else was just fine.
Katy, on Jun 26, 2022
There were a lot of small things that could have been taken care of in the initial build of the superintendent did not have to manage so many homes at once.
Katy, on Jun 16, 2022
- Poor quality of the materials used to build the home - The builders made mistakes while building and I was told those are cosmetic issues
Katy, on Apr 13, 2022
[Translated from ES] Good response to the guarantee but poor quality in the solution of the problem
Katy, on Mar 21, 2022
Overall experience was great and simple. I completely dislike the quality of my home. The painters didn’t finish painting in some spots, the cabinets are chipped, paint on all the banisters.
Katy, on Mar 01, 2022
The house was built cheap and things keep falling apart. The whole experience has been traumatic. I asked for a second opinion and was never reached out to again. The staff has horrible customer service. Even from the beginning, the construction manager only closed on certain times and I had to inconvenience myself and take off. We all have families. This has been the worst experience of my life