Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Katy, on Aug 24, 2022
HOA and security of neighborhood. We can’t go into the pool because there’s always fights. I have a 13mos old and I can’t bring him there.
Katy, on Sep 04, 2022
How my warranty wasn’t really honor like. Still have issues with houses. For too fix bath room floor. So my floors will match
Katy, TX, on Sep 27, 2022
I disliked the lottery process. It added a lot of stress to the home buying process. I liked that [name removed] was extremely nice and professional.
Katy, on Jun 01, 2022
Really confusing to know where to call, trying to follow what is covered in warranty of first year
Katy, on Aug 31, 2022
They changed my floor due to manufacture defects but the new floor has workmanship defect. We can not move our furniture back, it disturbs our normal life. We have can not cook for 2 days so we have to use Uber Eats and they did not do refund for it. It has been a week now, we still waiting in a empty house for them to fix the floor.
Katy, TX, on Sep 18, 2022
I liked the process of speaking with sales and the updates they provided through the build process. I dislike that it seems like a fair amount of imperfections are deemed to be acceptable. They’re mostly cosmetic, but I was told by someone with Legend Homes that imperfections should be expected. If I were buying a million dollar home I don’t think a builder would tell me that. But, I’m paying good money for a home from Legend Homes and I don’t agree with the idea that imperfections are just par for the course. I also dislike that the subcontractors do not care about the quality of their work and that many parts of the lawn were basically dying at the time of closing.
Katy, on Aug 25, 2022
I like the service legend homes gave me at the beginning when I was buying the house. But I think you guys need to work more on the details of the house to show more the quality and stop giving so many excuses when something doesn't look good or isn't properly built.
Katy, TX, on Aug 30, 2022
I like all the office workers from step 1 to finalize the house. I in somewhat like the quality of the house, since there are so many mistakes.
Katy, on Jun 29, 2022
The warranty for the one year follow up did not go smoothly. There was little to no communication from some of the workers on arrival and departure. [name removed] guy just left without informing us that he had finished. Very unprofessional. Other than this last step everything else was just fine.
Katy, on May 25, 2022
[Translated from ES] They are very professional people and know their job.
Katy, on Jun 26, 2022
There were a lot of small things that could have been taken care of in the initial build of the superintendent did not have to manage so many homes at once.
Katy, TX, on Aug 27, 2022
[Translated from ES] The prompt delivery and the good attention of its sellers
Katy, on Jun 16, 2022
- Poor quality of the materials used to build the home - The builders made mistakes while building and I was told those are cosmetic issues
Katy, TX, on Aug 22, 2022
[Translated from ES] The agreed times were fully met
Katy, on May 11, 2022
My dry way they never don’t care about that. I tell to many times to fixings???
Katy, on Apr 13, 2022
[Translated from ES] Good response to the guarantee but poor quality in the solution of the problem
Katy, on May 06, 2022
[Translated from ES] Your punctuality when delivering the house
Katy, TX, on Aug 11, 2022
[Translated from ES] The quality of service provided by FIrst [name removed]
Katy, on Mar 04, 2022
My stove and range is mess up and can’t get whirlpool to it. Range is mess up too
Katy, TX, on Jul 04, 2022
Liked the updates sent weekly by Diane during the building of the home the advances being made. The service has been a great experience in general
Katy, on Mar 21, 2022
Overall experience was great and simple. I completely dislike the quality of my home. The painters didn’t finish painting in some spots, the cabinets are chipped, paint on all the banisters.
Katy, on Feb 21, 2022
The website needs a better way to record home owners warranty queries.
Katy, on Feb 08, 2022
[Translated from ES] The attention and support in the acquisition of the credit for the financing, the planning and fulfillment of the scheduled times, for the evaluation of the details, their correction and the signing of the document.
Katy, on Mar 01, 2022
The house was built cheap and things keep falling apart. The whole experience has been traumatic. I asked for a second opinion and was never reached out to again. The staff has horrible customer service. Even from the beginning, the construction manager only closed on certain times and I had to inconvenience myself and take off. We all have families. This has been the worst experience of my life
Katy, TX, on Jun 06, 2022
Everything was well coordinated. The team worked together. Through and constant communication.
Katy, on Dec 14, 2021
The HOA is terrible and the fees are exorbitant for the nothing that we get out of them. The House is great of course there were a couple of changes that had to be made but otherwise I love it except for the horrendous HOA.
Katy, on Jan 26, 2022
The finishing touches on the house were not completed. There are quite a few areas that need some chalking done, some cleaning done.
Katy, TX, on May 28, 2022
No attention to detail - hurry up so we can build the next one. It started with the foundation - Kitchen island wiring - no conduit pipe to power kitchen island - they had to chisel out the foundation so the wiring could be run. And problems continued all the way until we closed. We accepted the house the way it was because we were told that the sales person could just sell the house to someone else that wouldn't care about the construction quality and for more money.
Katy, TX, on May 19, 2022
I loved how easy the process was made for us and our home is absolutely beautiful!
Katy, on Sep 21, 2021
It's been easy to contact people to help take a look at anything wrong. Customer experience has been great!
Katy, on Sep 17, 2021
everything is excellent there is a lot of tranquility it is ideal to live.
Katy, on Sep 07, 2021
We like that we feel safe in this neighborhood. We love that the house is a one story. We dislike that drive ways in the neighborhood are short and therefore the streets are filled with parked cars. We dislike the outdoor color of the house and all the houses in the neighborhood. They are all so drab and bland. We were disappointed that our AC was not connected correctly to the drip pan and our ceiling sprung a leak over night. We were happy with how quickly the repairs were made.
Katy, TX, on May 10, 2022
The agent was very communicative and helped me navigate the process
Katy, TX, on May 09, 2022
The lake view is everything will recommend for family and friends no regret so far
Katy, on Sep 05, 2021
Everything has been horrible! The house is Breaking down and had leaks. The warranty ppl keep saying there is a shortage of everything. The realtors are liars and said a fountain would be placed which prompted me to purchase my home. Had to call and request management Bc sales office is so rude in order to demand the fountain be placed or a lawsuit will be filed, only to be told the person over our section quit and it was never ordered! The house was build in a two week span and there are leaks and rusty screws that caused a leak under my garage and a leak also in the upstairs bathroom. All the warranty ppl did was paint over the leak
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Katy, TX, on Sep 27, 2022
I disliked the lottery process. It added a lot of stress to the home buying process. I liked that [name removed] was extremely nice and professional.
Katy, TX, on Sep 18, 2022
I liked the process of speaking with sales and the updates they provided through the build process. I dislike that it seems like a fair amount of imperfections are deemed to be acceptable. They’re mostly cosmetic, but I was told by someone with Legend Homes that imperfections should be expected. If I were buying a million dollar home I don’t think a builder would tell me that. But, I’m paying good money for a home from Legend Homes and I don’t agree with the idea that imperfections are just par for the course. I also dislike that the subcontractors do not care about the quality of their work and that many parts of the lawn were basically dying at the time of closing.
Katy, TX, on Aug 30, 2022
I like all the office workers from step 1 to finalize the house. I in somewhat like the quality of the house, since there are so many mistakes.
Katy, TX, on Aug 27, 2022
[Translated from ES] The prompt delivery and the good attention of its sellers
Katy, TX, on Aug 22, 2022
[Translated from ES] The agreed times were fully met
Katy, TX, on Aug 11, 2022
[Translated from ES] The quality of service provided by FIrst [name removed]
Katy, TX, on Jul 04, 2022
Liked the updates sent weekly by Diane during the building of the home the advances being made. The service has been a great experience in general
Katy, TX, on Jun 06, 2022
Everything was well coordinated. The team worked together. Through and constant communication.
Katy, TX, on May 28, 2022
No attention to detail - hurry up so we can build the next one. It started with the foundation - Kitchen island wiring - no conduit pipe to power kitchen island - they had to chisel out the foundation so the wiring could be run. And problems continued all the way until we closed. We accepted the house the way it was because we were told that the sales person could just sell the house to someone else that wouldn't care about the construction quality and for more money.
Katy, TX, on May 19, 2022
I loved how easy the process was made for us and our home is absolutely beautiful!
Katy, TX, on May 10, 2022
The agent was very communicative and helped me navigate the process
Katy, TX, on May 09, 2022
The lake view is everything will recommend for family and friends no regret so far
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Katy, on Aug 24, 2022
HOA and security of neighborhood. We can’t go into the pool because there’s always fights. I have a 13mos old and I can’t bring him there.
Katy, on Jun 01, 2022
Really confusing to know where to call, trying to follow what is covered in warranty of first year
Katy, on May 25, 2022
[Translated from ES] They are very professional people and know their job.
Katy, on May 11, 2022
My dry way they never don’t care about that. I tell to many times to fixings???
Katy, on May 06, 2022
[Translated from ES] Your punctuality when delivering the house
Katy, on Mar 04, 2022
My stove and range is mess up and can’t get whirlpool to it. Range is mess up too
Katy, on Feb 21, 2022
The website needs a better way to record home owners warranty queries.
Katy, on Feb 08, 2022
[Translated from ES] The attention and support in the acquisition of the credit for the financing, the planning and fulfillment of the scheduled times, for the evaluation of the details, their correction and the signing of the document.
Katy, on Dec 14, 2021
The HOA is terrible and the fees are exorbitant for the nothing that we get out of them. The House is great of course there were a couple of changes that had to be made but otherwise I love it except for the horrendous HOA.
Katy, on Sep 21, 2021
It's been easy to contact people to help take a look at anything wrong. Customer experience has been great!
Katy, on Sep 17, 2021
everything is excellent there is a lot of tranquility it is ideal to live.
Katy, on Sep 07, 2021
We like that we feel safe in this neighborhood. We love that the house is a one story. We dislike that drive ways in the neighborhood are short and therefore the streets are filled with parked cars. We dislike the outdoor color of the house and all the houses in the neighborhood. They are all so drab and bland. We were disappointed that our AC was not connected correctly to the drip pan and our ceiling sprung a leak over night. We were happy with how quickly the repairs were made.
Katy, on Sep 05, 2021
Everything has been horrible! The house is Breaking down and had leaks. The warranty ppl keep saying there is a shortage of everything. The realtors are liars and said a fountain would be placed which prompted me to purchase my home. Had to call and request management Bc sales office is so rude in order to demand the fountain be placed or a lawsuit will be filed, only to be told the person over our section quit and it was never ordered! The house was build in a two week span and there are leaks and rusty screws that caused a leak under my garage and a leak also in the upstairs bathroom. All the warranty ppl did was paint over the leak
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Katy, on Sep 04, 2022
How my warranty wasn’t really honor like. Still have issues with houses. For too fix bath room floor. So my floors will match
Katy, on Aug 31, 2022
They changed my floor due to manufacture defects but the new floor has workmanship defect. We can not move our furniture back, it disturbs our normal life. We have can not cook for 2 days so we have to use Uber Eats and they did not do refund for it. It has been a week now, we still waiting in a empty house for them to fix the floor.
Katy, on Aug 25, 2022
I like the service legend homes gave me at the beginning when I was buying the house. But I think you guys need to work more on the details of the house to show more the quality and stop giving so many excuses when something doesn't look good or isn't properly built.
Katy, on Jun 29, 2022
The warranty for the one year follow up did not go smoothly. There was little to no communication from some of the workers on arrival and departure. [name removed] guy just left without informing us that he had finished. Very unprofessional. Other than this last step everything else was just fine.
Katy, on Jun 26, 2022
There were a lot of small things that could have been taken care of in the initial build of the superintendent did not have to manage so many homes at once.
Katy, on Jun 16, 2022
- Poor quality of the materials used to build the home - The builders made mistakes while building and I was told those are cosmetic issues
Katy, on Apr 13, 2022
[Translated from ES] Good response to the guarantee but poor quality in the solution of the problem
Katy, on Mar 21, 2022
Overall experience was great and simple. I completely dislike the quality of my home. The painters didn’t finish painting in some spots, the cabinets are chipped, paint on all the banisters.
Katy, on Mar 01, 2022
The house was built cheap and things keep falling apart. The whole experience has been traumatic. I asked for a second opinion and was never reached out to again. The staff has horrible customer service. Even from the beginning, the construction manager only closed on certain times and I had to inconvenience myself and take off. We all have families. This has been the worst experience of my life
Katy, on Jan 26, 2022
The finishing touches on the house were not completed. There are quite a few areas that need some chalking done, some cleaning done.