Overall Satisfaction
Community Profile
MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Katy, on Jan 25, 2023
The quality of material used, the workmanship, the time frame in response from customer service.
Katy, on Apr 25, 2023
[Translated from ES] They explain all the details well. The guarantee covers many important aspects.
Katy, TX, on May 12, 2023
The purchase experience was awesome and was like a walk with a breeze. [name removed] showed her utmost commitment to help us find the home we truly deserve. She was always there to guide us throughout the experience.
Katy, on Nov 17, 2022
Good Service but we were not allowed to change the realtor before signing the contract and also no upgrades by the seller even we were ready to pay for upgrades. There are certain defects from closing time which was never addressed.
Katy, on Feb 13, 2023
The A/C control behind my master bedroom window is quite disturbing, it so loud.
Katy, TX, on Apr 29, 2023
My purchase experience process was excellent. Every single member of the team went above and beyond to be of assistance to the customer, from the real estate salespeople to the building supervisor and the financing brokers.
Katy, on Sep 04, 2022
How my warranty wasn’t really honor like. Still have issues with houses. For too fix bath room floor. So my floors will match
Katy, TX, on Apr 02, 2023
Nice and easy experience, everything going well in the process
Katy, on Aug 31, 2022
They changed my floor due to manufacture defects but the new floor has workmanship defect. We can not move our furniture back, it disturbs our normal life. We have can not cook for 2 days so we have to use Uber Eats and they did not do refund for it. It has been a week now, we still waiting in a empty house for them to fix the floor.
Katy, on Oct 20, 2022
The team laid out the warranty service perfectly and gave us all of the proper documentation to assess our options when it comes to the 1st year warranties as well as the builder's 5/10 year warranty.
Katy, TX, on Mar 29, 2023
I thought the process was quite good. [name removed] was our sales rep and she made the process super painless and she was always available. Really great asset to y’all’s team!
Katy, on Aug 25, 2022
I like the service legend homes gave me at the beginning when I was buying the house. But I think you guys need to work more on the details of the house to show more the quality and stop giving so many excuses when something doesn't look good or isn't properly built.
Katy, on Oct 20, 2022
I’ve liked the quick resolve of any situation but the communication is lacking. No contact in regards when or if someone would be by on certain days, workers would just show up.
Katy, TX, on Mar 09, 2023
[Translated from ES] Everything flowed very well, the builder complied with the agreed times. Mr [name removed] is very attentive and helpful, always willing to help, he always answers questions by phone. Excellent professional! [name removed] and [name removed] are very attentive, excellent professionals. Many people liked my house and especially the location. Already one of them is going to buy with Legend Homes. Everything flowed very well, the builder complied with the agreed times. Mr [name removed] is very attentive and helpful, always willing to help, he always answers questions by phone. Excellent professional! [name removed] and [name removed] are very attentive, excellent professionals. Many people liked my house and especially the location. Already one of them is going to buy with Legend Homes.
Katy, on Jun 29, 2022
The warranty for the one year follow up did not go smoothly. There was little to no communication from some of the workers on arrival and departure. [name removed] guy just left without informing us that he had finished. Very unprofessional. Other than this last step everything else was just fine.
Katy, on Oct 18, 2022
i still like the lake view but some of the things used in the house are falling apart
Katy, on Jun 26, 2022
There were a lot of small things that could have been taken care of in the initial build of the superintendent did not have to manage so many homes at once.
Katy, TX, on Feb 06, 2023
Everyone from Legend Homes that I interacted was absolutely lovely. As a first time [name removed], I had lots of questions and they were always answered quickly! There were also lots of things that I didn't know to ask about and the team went above and beyond to educate me as a first time [name removed].
Katy, on Jun 16, 2022
- Poor quality of the materials used to build the home - The builders made mistakes while building and I was told those are cosmetic issues
Katy, TX, on Dec 29, 2022
The disagreements between my Morgage company in Florida and legend home builders
Katy, on Oct 12, 2022
So far I have like the experience, it has been superb. We’ve expressed our concerns and what we expected, and so far we have received more than expected. All services were done promptly and without hesitation.
Katy, TX, on Nov 24, 2022
[Translated from ES] Follow up at all times. Communication is essential and here it is always. They are always attentive and willing.
Katy, on Apr 13, 2022
[Translated from ES] Good response to the guarantee but poor quality in the solution of the problem
Katy, on Oct 03, 2022
I like the warranty service that they do first they schedule a time with you to meet up and take all the picture of the damage spot and then the next day they send out a contractor to fix all the damaged spot fast and Nice job.
Katy, on Aug 24, 2022
HOA and security of neighborhood. We can’t go into the pool because there’s always fights. I have a 13mos old and I can’t bring him there.
Katy, on Mar 21, 2022
Overall experience was great and simple. I completely dislike the quality of my home. The painters didn’t finish painting in some spots, the cabinets are chipped, paint on all the banisters.
Katy, on Jun 01, 2022
Really confusing to know where to call, trying to follow what is covered in warranty of first year
Katy, TX, on Oct 03, 2022
Everything was good from contract to move -in. It was my best experience in home purchase.
Katy, TX, on Sep 27, 2022
I disliked the lottery process. It added a lot of stress to the home buying process. I liked that [name removed] was extremely nice and professional.
Katy, on May 25, 2022
[Translated from ES] They are very professional people and know their job.
Katy, TX, on Sep 18, 2022
I liked the process of speaking with sales and the updates they provided through the build process. I dislike that it seems like a fair amount of imperfections are deemed to be acceptable. They’re mostly cosmetic, but I was told by someone with Legend Homes that imperfections should be expected. If I were buying a million dollar home I don’t think a builder would tell me that. But, I’m paying good money for a home from Legend Homes and I don’t agree with the idea that imperfections are just par for the course. I also dislike that the subcontractors do not care about the quality of their work and that many parts of the lawn were basically dying at the time of closing.
Katy, on Mar 01, 2022
The house was built cheap and things keep falling apart. The whole experience has been traumatic. I asked for a second opinion and was never reached out to again. The staff has horrible customer service. Even from the beginning, the construction manager only closed on certain times and I had to inconvenience myself and take off. We all have families. This has been the worst experience of my life
Katy, TX, on Aug 30, 2022
I like all the office workers from step 1 to finalize the house. I in somewhat like the quality of the house, since there are so many mistakes.
Katy, on Jan 26, 2022
The finishing touches on the house were not completed. There are quite a few areas that need some chalking done, some cleaning done.
Katy, on May 11, 2022
My dry way they never don’t care about that. I tell to many times to fixings???
Katy, TX, on Aug 27, 2022
[Translated from ES] The prompt delivery and the good attention of its sellers
Katy, on May 06, 2022
[Translated from ES] Your punctuality when delivering the house
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Katy, TX, on May 12, 2023
The purchase experience was awesome and was like a walk with a breeze. [name removed] showed her utmost commitment to help us find the home we truly deserve. She was always there to guide us throughout the experience.
Katy, TX, on Apr 29, 2023
My purchase experience process was excellent. Every single member of the team went above and beyond to be of assistance to the customer, from the real estate salespeople to the building supervisor and the financing brokers.
Katy, TX, on Apr 02, 2023
Nice and easy experience, everything going well in the process
Katy, TX, on Mar 29, 2023
I thought the process was quite good. [name removed] was our sales rep and she made the process super painless and she was always available. Really great asset to y’all’s team!
Katy, TX, on Mar 09, 2023
[Translated from ES] Everything flowed very well, the builder complied with the agreed times. Mr [name removed] is very attentive and helpful, always willing to help, he always answers questions by phone. Excellent professional! [name removed] and [name removed] are very attentive, excellent professionals. Many people liked my house and especially the location. Already one of them is going to buy with Legend Homes. Everything flowed very well, the builder complied with the agreed times. Mr [name removed] is very attentive and helpful, always willing to help, he always answers questions by phone. Excellent professional! [name removed] and [name removed] are very attentive, excellent professionals. Many people liked my house and especially the location. Already one of them is going to buy with Legend Homes.
Katy, TX, on Feb 06, 2023
Everyone from Legend Homes that I interacted was absolutely lovely. As a first time [name removed], I had lots of questions and they were always answered quickly! There were also lots of things that I didn't know to ask about and the team went above and beyond to educate me as a first time [name removed].
Katy, TX, on Dec 29, 2022
The disagreements between my Morgage company in Florida and legend home builders
Katy, TX, on Nov 24, 2022
[Translated from ES] Follow up at all times. Communication is essential and here it is always. They are always attentive and willing.
Katy, TX, on Oct 03, 2022
Everything was good from contract to move -in. It was my best experience in home purchase.
Katy, TX, on Sep 27, 2022
I disliked the lottery process. It added a lot of stress to the home buying process. I liked that [name removed] was extremely nice and professional.
Katy, TX, on Sep 18, 2022
I liked the process of speaking with sales and the updates they provided through the build process. I dislike that it seems like a fair amount of imperfections are deemed to be acceptable. They’re mostly cosmetic, but I was told by someone with Legend Homes that imperfections should be expected. If I were buying a million dollar home I don’t think a builder would tell me that. But, I’m paying good money for a home from Legend Homes and I don’t agree with the idea that imperfections are just par for the course. I also dislike that the subcontractors do not care about the quality of their work and that many parts of the lawn were basically dying at the time of closing.
Katy, TX, on Aug 30, 2022
I like all the office workers from step 1 to finalize the house. I in somewhat like the quality of the house, since there are so many mistakes.
Katy, TX, on Aug 27, 2022
[Translated from ES] The prompt delivery and the good attention of its sellers
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Katy, on Apr 25, 2023
[Translated from ES] They explain all the details well. The guarantee covers many important aspects.
Katy, on Feb 13, 2023
The A/C control behind my master bedroom window is quite disturbing, it so loud.
Katy, on Oct 20, 2022
The team laid out the warranty service perfectly and gave us all of the proper documentation to assess our options when it comes to the 1st year warranties as well as the builder's 5/10 year warranty.
Katy, on Oct 20, 2022
I’ve liked the quick resolve of any situation but the communication is lacking. No contact in regards when or if someone would be by on certain days, workers would just show up.
Katy, on Oct 18, 2022
i still like the lake view but some of the things used in the house are falling apart
Katy, on Oct 12, 2022
So far I have like the experience, it has been superb. We’ve expressed our concerns and what we expected, and so far we have received more than expected. All services were done promptly and without hesitation.
Katy, on Oct 03, 2022
I like the warranty service that they do first they schedule a time with you to meet up and take all the picture of the damage spot and then the next day they send out a contractor to fix all the damaged spot fast and Nice job.
Katy, on Aug 24, 2022
HOA and security of neighborhood. We can’t go into the pool because there’s always fights. I have a 13mos old and I can’t bring him there.
Katy, on Jun 01, 2022
Really confusing to know where to call, trying to follow what is covered in warranty of first year
Katy, on May 25, 2022
[Translated from ES] They are very professional people and know their job.
Katy, on May 11, 2022
My dry way they never don’t care about that. I tell to many times to fixings???
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Katy, on Jan 25, 2023
The quality of material used, the workmanship, the time frame in response from customer service.
Katy, on Nov 17, 2022
Good Service but we were not allowed to change the realtor before signing the contract and also no upgrades by the seller even we were ready to pay for upgrades. There are certain defects from closing time which was never addressed.
Katy, on Sep 04, 2022
How my warranty wasn’t really honor like. Still have issues with houses. For too fix bath room floor. So my floors will match
Katy, on Aug 31, 2022
They changed my floor due to manufacture defects but the new floor has workmanship defect. We can not move our furniture back, it disturbs our normal life. We have can not cook for 2 days so we have to use Uber Eats and they did not do refund for it. It has been a week now, we still waiting in a empty house for them to fix the floor.
Katy, on Aug 25, 2022
I like the service legend homes gave me at the beginning when I was buying the house. But I think you guys need to work more on the details of the house to show more the quality and stop giving so many excuses when something doesn't look good or isn't properly built.
Katy, on Jun 29, 2022
The warranty for the one year follow up did not go smoothly. There was little to no communication from some of the workers on arrival and departure. [name removed] guy just left without informing us that he had finished. Very unprofessional. Other than this last step everything else was just fine.
Katy, on Jun 26, 2022
There were a lot of small things that could have been taken care of in the initial build of the superintendent did not have to manage so many homes at once.
Katy, on Jun 16, 2022
- Poor quality of the materials used to build the home - The builders made mistakes while building and I was told those are cosmetic issues
Katy, on Apr 13, 2022
[Translated from ES] Good response to the guarantee but poor quality in the solution of the problem
Katy, on Mar 21, 2022
Overall experience was great and simple. I completely dislike the quality of my home. The painters didn’t finish painting in some spots, the cabinets are chipped, paint on all the banisters.
Katy, on Mar 01, 2022
The house was built cheap and things keep falling apart. The whole experience has been traumatic. I asked for a second opinion and was never reached out to again. The staff has horrible customer service. Even from the beginning, the construction manager only closed on certain times and I had to inconvenience myself and take off. We all have families. This has been the worst experience of my life
Katy, on Jan 26, 2022
The finishing touches on the house were not completed. There are quite a few areas that need some chalking done, some cleaning done.