Top Homebuilder Ratings & Reviews

Legend Homes

South Meadows

64 Homeowner Reviews Completed Aug 2021 - Feb 2023

Overall Satisfaction

3.3
Customers' overall satisfaction
3.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

3.4

Home Personalization Experience

3.4

Construction Experience

3.3

Customer Care Experience

3.9

Home Readiness

2.4

Installation & Workmanship

3.4

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Willis, on Jul 13, 2022

Build quality is poor. Response to repairs/ work tickets is poor.

1.8
Verified Homeowner
Willis, on Jan 13, 2023

The warranty repairs process is the worst. No communication what so ever. No viable phone numbers to call or leave messages on. We currently have about 6 requests in, many are 3-4 months old and cannot get anyone to communicate with us on status. I know this will not go anywhere and no one will even contact us, but a phone call to update would be wonderful.

1.6
Verified Homeowner
Willis, TX, on Jan 27, 2023

The home was nice. They were up front about everything and worked with us when needed

4.9
Verified Homeowner
Willis, on Mar 03, 2022

There are a lot of things wrong with our home. Stucco finishes, painting, chipped bathtub, cracked drain on garden tub (repaired X 2), noisy fans, vinyl floors lifting throughout the bottom floor with concrete swirls showing through, subfloors upstairs lifted/warped, trouble with the furnace/ac and thermostats, water leak in front of house at city main that resulted in front yard torn up and in ground sprinklers damaged, concrete chunk missing from garage foundation, water drainage problems front and back of house, warped boards on fencing, fencing posts are not cemented into the ground or gate post is not anchored to the house. Overall, we feel the workmanship is inferior. The warranty service has been good about sending workers to correct the problems, but they are not contacting me regarding my concerns.

1.6
Verified Homeowner
Willis, on Sep 04, 2022

The build was delayed. There were open permits on the house. The floors upstairs are uneven, bowed, and need reworked. The vinyl floors downstairs have concrete swirls and had to be replaced. The dishwasher water line was kinked, and no dishwasher for 30 days. Stove was dropped on a corner, and the oven was diamonded. It took until after the holidays to replace it. We closed in August. The door to the garage is not fire rated. The swales in the backyard don’t move water away from the house like they are supposed to. There wasn’t enough insulation in the attic. The vent from the furnace thru the roof was not sealed. It was a Water leak area. Exhaust fans in the house had to be replace. Concrete entrance had to be reworked. A/C concrete pad is not level. A/C unit needs to be moved and concrete removed and repoured. Garage door has jumped off of track x 2 & door had to be put back on track. The house was not move in ready. Tile & grouting had to be cleaned. Garden tub drain was cracked & had to be repaired. Hallway bathtub was chipped and had to be repaired. Grout missing under shelf in hall shower. Toilet in hallway not anchored and seat was replaced. Water leak in front of house from master bath tub drain plumbing. Doors not properly sealed. It took forever to get trades people out. I have worked with [name removed] for the first 30 days. I worked with [name removed], [name removed], & now [name removed] for legend Home Warranty. The process is very tedious, & I had to submit numerous requests, because my tickets were closed before all items were completed. I did not get copies of my warranty requests to my email for cross referencing. The trades people predominantly speak Spanish, and I don’t. It makes it very difficult to communicate with them about the work. I have watched young children working on new construction across the street from my home. It makes me wonder if this is how my house was built. I won’t buy another legend home, and I won’t recommend Legend Homes. I am on the [name removed] [name removed] FB page. There are many of us with the same problems. [name removed] was the builder. He was out with Covid prior to our close. When we had our walkthroughs we had 2 different people that we never saw again. I don’t think we received a certificate of occupancy. Never again. Legend homes suck.

1.7
Verified Homeowner
Willis, TX, on Oct 13, 2022

What I didn’t like about my purchase experience was that I was moved back on my original closing date 4 months.

3.5
Verified Homeowner
Willis, on Feb 15, 2022

The service was rushed and I have had to fix things

3.9
Verified Homeowner
Willis, TX, on Jul 22, 2022

The time delays and lack of people working. I would drive by pretty much everyday and would see somewhere here outside of the GC maybe once a week actually working

4.1
Verified Homeowner
Willis, on Aug 30, 2022

[Translated from ES] They respond for the guarantee and are pending and solve the problems.

4.0
Verified Homeowner
Willis, on Dec 22, 2021

There were a lot of finishing touches missed. Sometimes the repair crew would arrive, conduct the work and just leave with site approval. No paint for touch-ups and two spare planks for floor issues.

3.0
Verified Homeowner
Willis, TX, on May 10, 2022

There was no job over site, poor workmanship, poor management and follow-up of work being performed. This was a terrible experience starting the day we signed the contract. When there were issues with the build the salesman would blame the contractor and the contractor would blame the salesman. This was the worst build I've seem. We are disappointed we thought Legend Homes built quality homes, not true. Poor management from top down.

0.8
Verified Homeowner
Willis, on Aug 30, 2022

We liked the attention, the kindness, the speed and above all that they respond to the needs or concerns we had about our house.

4.6
Verified Homeowner
Willis, on Oct 08, 2021

What I dislike is the volume of issues I've found with my home since closing. What I like is that Legend home usually does try to fix the issue, even if takes multiple times contacting them.

2.4
Verified Homeowner
Willis, TX, on May 01, 2022

Mike Jones is the biggest JOKE, a liar, its my first home and I would not recommend anyone to Legend homes

1.3
Verified Homeowner
Willis, on Jul 27, 2022

the constant missing of deadlines.

2.9
Verified Homeowner
Willis, on Jun 15, 2022

There were a LOT of issues that had to be fixed, including structural issues with the subfloors upstairs.

3.1
Verified Homeowner
Willis, TX, on Feb 27, 2022

Most of the items listed on the inspection report were not corrected, even though we were told they would all be addressed. We feel like we were taken advantage of because of our situation, as we were in California during the purchasing and repair portion of the process, and had to take the word of the builder that things were done. Very disappointed in the lack of professionalism and communication, even to this day with contractors continuously blocking the road, making it difficult to leave or return home at times.

2.7
Verified Homeowner
Willis, on Jun 10, 2022

I felt like the construction was sloppy. There were a lot of things like broken drywall and uneven granite. Fine details overlooked

3.7
Verified Homeowner
Willis, TX, on Aug 29, 2021

The yard was not level before grass was installed...causing me to fall. This was brought up at 3 times prior to move in. Move in came and the yard was still not level. Not having the ability to 'pick' colors prior to interior work being started. Little things missing from the house; like no medicine cabinets; which you normally don't think to look for.

4.6
Verified Homeowner
Willis, on Jun 10, 2022

I dislike how poorly the home was built. Only been living in the home for a year and there are thousands of problems

0.5
Verified Homeowner
Willis, TX, on Aug 22, 2021

Constant changing of closing dates, Master bath lacking in storage space ( no Medicine cabinet) shower is way to big.

3.1
Verified Homeowner
Willis, TX, on Aug 09, 2021

Due to economic issues things changed maybe beyond any ones control but there are things gs that could be tweaked and made better

4.5
Verified Homeowner
Willis, on May 04, 2022

Lack of quality control. Though my wife and I agree that it could have been worse. The HOA web has a chat group which batters the build very much, so we could have been in one of those deals. We have misaligned walls and ceiling. The faux wood tiling in the bathrooms is not adhering very well to the glue/adhesive which was used. It is very disappointing to watch the future homes being built up but yet they will sit for weeks and months to absorb the weather (read- moisture). The landscaping being done needs to be addressed. The list goes on and on.

1.8
Verified Homeowner
Willis, TX, on Aug 06, 2021

[name removed] only gave updates, good or bad, when asked. We felt that he could have made the experience more meaningful considering this being our first home purchase. Very displeased with his service. [name removed] on the other hand went above and beyond to make the experience as good as possible.

4.4
Verified Homeowner
Willis, on Apr 07, 2022

Low quality building, continuous problems with house build quality.

2.2
Verified Homeowner
Willis, TX, on Jul 10, 2021

I felt the builders were EXTREMELY SLOPPY. I have found trash underneath my grass, cut off peices of rebarb in my grass which snagged my lawn mower, the grass was laid down and then destroyed in areas during construction, the lawn has gaps as a result. During walk through many spots were taped and few spots were fixed. We had to remark same areas of which needed paint touch up and putty fixed, and the cast iron plate which came with our stove was missing when we moved in. We saw it during the building process but was likely stolen by one of the workers during the process. Appliances are cheap, and we're poorly installed. Granite counter top was cut crooked and covered with caulking and the mud they use for tile. Many things I was highly disappointed in.

3.6
Verified Homeowner
Willis, on Apr 04, 2022

My floor is messed up and no one has repaired it

1.9
Verified Homeowner
Willis, TX, on Jun 27, 2021

Even through purchasing a home during COVID-19 Legend Homes did what they could to complete the house. The original closing date was set for January 23, 2021 but we didn't close until May 27, 2021. But it was worth the wait.

4.8
Verified Homeowner
Willis, TX, on Jun 25, 2021

I disliked the fact yes it was a inventory home but before things were done we wanted to have the house a different color before it was painted but the contractor said they could not do it unless we paid a big chunk to get it painted differently. The refrigerator should of been place on the other side of the kitchen (not next to the garage door).

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Willis, TX, on Jan 27, 2023

The home was nice. They were up front about everything and worked with us when needed

4.9
Verified Homeowner
Willis, TX, on Oct 13, 2022

What I didn’t like about my purchase experience was that I was moved back on my original closing date 4 months.

3.5
Verified Homeowner
Willis, TX, on Jul 22, 2022

The time delays and lack of people working. I would drive by pretty much everyday and would see somewhere here outside of the GC maybe once a week actually working

4.1
Verified Homeowner
Willis, TX, on May 10, 2022

There was no job over site, poor workmanship, poor management and follow-up of work being performed. This was a terrible experience starting the day we signed the contract. When there were issues with the build the salesman would blame the contractor and the contractor would blame the salesman. This was the worst build I've seem. We are disappointed we thought Legend Homes built quality homes, not true. Poor management from top down.

0.8
Verified Homeowner
Willis, TX, on May 01, 2022

Mike Jones is the biggest JOKE, a liar, its my first home and I would not recommend anyone to Legend homes

1.3
Verified Homeowner
Willis, TX, on Feb 27, 2022

Most of the items listed on the inspection report were not corrected, even though we were told they would all be addressed. We feel like we were taken advantage of because of our situation, as we were in California during the purchasing and repair portion of the process, and had to take the word of the builder that things were done. Very disappointed in the lack of professionalism and communication, even to this day with contractors continuously blocking the road, making it difficult to leave or return home at times.

2.7
Verified Homeowner
Willis, TX, on Aug 29, 2021

The yard was not level before grass was installed...causing me to fall. This was brought up at 3 times prior to move in. Move in came and the yard was still not level. Not having the ability to 'pick' colors prior to interior work being started. Little things missing from the house; like no medicine cabinets; which you normally don't think to look for.

4.6
Verified Homeowner
Willis, TX, on Aug 22, 2021

Constant changing of closing dates, Master bath lacking in storage space ( no Medicine cabinet) shower is way to big.

3.1
Verified Homeowner
Willis, TX, on Aug 09, 2021

Due to economic issues things changed maybe beyond any ones control but there are things gs that could be tweaked and made better

4.5
Verified Homeowner
Willis, TX, on Aug 06, 2021

[name removed] only gave updates, good or bad, when asked. We felt that he could have made the experience more meaningful considering this being our first home purchase. Very displeased with his service. [name removed] on the other hand went above and beyond to make the experience as good as possible.

4.4
Verified Homeowner
Willis, TX, on Jul 10, 2021

I felt the builders were EXTREMELY SLOPPY. I have found trash underneath my grass, cut off peices of rebarb in my grass which snagged my lawn mower, the grass was laid down and then destroyed in areas during construction, the lawn has gaps as a result. During walk through many spots were taped and few spots were fixed. We had to remark same areas of which needed paint touch up and putty fixed, and the cast iron plate which came with our stove was missing when we moved in. We saw it during the building process but was likely stolen by one of the workers during the process. Appliances are cheap, and we're poorly installed. Granite counter top was cut crooked and covered with caulking and the mud they use for tile. Many things I was highly disappointed in.

3.6
Verified Homeowner
Willis, TX, on Jun 27, 2021

Even through purchasing a home during COVID-19 Legend Homes did what they could to complete the house. The original closing date was set for January 23, 2021 but we didn't close until May 27, 2021. But it was worth the wait.

4.8
Verified Homeowner
Willis, TX, on Jun 25, 2021

I disliked the fact yes it was a inventory home but before things were done we wanted to have the house a different color before it was painted but the contractor said they could not do it unless we paid a big chunk to get it painted differently. The refrigerator should of been place on the other side of the kitchen (not next to the garage door).

4.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Willis, on Jul 13, 2022

Build quality is poor. Response to repairs/ work tickets is poor.

1.8
Verified Homeowner
Willis, on Mar 03, 2022

There are a lot of things wrong with our home. Stucco finishes, painting, chipped bathtub, cracked drain on garden tub (repaired X 2), noisy fans, vinyl floors lifting throughout the bottom floor with concrete swirls showing through, subfloors upstairs lifted/warped, trouble with the furnace/ac and thermostats, water leak in front of house at city main that resulted in front yard torn up and in ground sprinklers damaged, concrete chunk missing from garage foundation, water drainage problems front and back of house, warped boards on fencing, fencing posts are not cemented into the ground or gate post is not anchored to the house. Overall, we feel the workmanship is inferior. The warranty service has been good about sending workers to correct the problems, but they are not contacting me regarding my concerns.

1.6
Verified Homeowner
Willis, on Feb 15, 2022

The service was rushed and I have had to fix things

3.9
Verified Homeowner
Willis, on Dec 22, 2021

There were a lot of finishing touches missed. Sometimes the repair crew would arrive, conduct the work and just leave with site approval. No paint for touch-ups and two spare planks for floor issues.

3.0
Verified Homeowner
Willis, on Oct 08, 2021

What I dislike is the volume of issues I've found with my home since closing. What I like is that Legend home usually does try to fix the issue, even if takes multiple times contacting them.

2.4
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Willis, on Jan 13, 2023

The warranty repairs process is the worst. No communication what so ever. No viable phone numbers to call or leave messages on. We currently have about 6 requests in, many are 3-4 months old and cannot get anyone to communicate with us on status. I know this will not go anywhere and no one will even contact us, but a phone call to update would be wonderful.

1.6
Verified Homeowner
Willis, on Sep 04, 2022

The build was delayed. There were open permits on the house. The floors upstairs are uneven, bowed, and need reworked. The vinyl floors downstairs have concrete swirls and had to be replaced. The dishwasher water line was kinked, and no dishwasher for 30 days. Stove was dropped on a corner, and the oven was diamonded. It took until after the holidays to replace it. We closed in August. The door to the garage is not fire rated. The swales in the backyard don’t move water away from the house like they are supposed to. There wasn’t enough insulation in the attic. The vent from the furnace thru the roof was not sealed. It was a Water leak area. Exhaust fans in the house had to be replace. Concrete entrance had to be reworked. A/C concrete pad is not level. A/C unit needs to be moved and concrete removed and repoured. Garage door has jumped off of track x 2 & door had to be put back on track. The house was not move in ready. Tile & grouting had to be cleaned. Garden tub drain was cracked & had to be repaired. Hallway bathtub was chipped and had to be repaired. Grout missing under shelf in hall shower. Toilet in hallway not anchored and seat was replaced. Water leak in front of house from master bath tub drain plumbing. Doors not properly sealed. It took forever to get trades people out. I have worked with [name removed] for the first 30 days. I worked with [name removed], [name removed], & now [name removed] for legend Home Warranty. The process is very tedious, & I had to submit numerous requests, because my tickets were closed before all items were completed. I did not get copies of my warranty requests to my email for cross referencing. The trades people predominantly speak Spanish, and I don’t. It makes it very difficult to communicate with them about the work. I have watched young children working on new construction across the street from my home. It makes me wonder if this is how my house was built. I won’t buy another legend home, and I won’t recommend Legend Homes. I am on the [name removed] [name removed] FB page. There are many of us with the same problems. [name removed] was the builder. He was out with Covid prior to our close. When we had our walkthroughs we had 2 different people that we never saw again. I don’t think we received a certificate of occupancy. Never again. Legend homes suck.

1.7
Verified Homeowner
Willis, on Aug 30, 2022

[Translated from ES] They respond for the guarantee and are pending and solve the problems.

4.0
Verified Homeowner
Willis, on Aug 30, 2022

We liked the attention, the kindness, the speed and above all that they respond to the needs or concerns we had about our house.

4.6
Verified Homeowner
Willis, on Jul 27, 2022

the constant missing of deadlines.

2.9
Verified Homeowner
Willis, on Jun 15, 2022

There were a LOT of issues that had to be fixed, including structural issues with the subfloors upstairs.

3.1
Verified Homeowner
Willis, on Jun 10, 2022

I felt like the construction was sloppy. There were a lot of things like broken drywall and uneven granite. Fine details overlooked

3.7
Verified Homeowner
Willis, on Jun 10, 2022

I dislike how poorly the home was built. Only been living in the home for a year and there are thousands of problems

0.5
Verified Homeowner
Willis, on May 04, 2022

Lack of quality control. Though my wife and I agree that it could have been worse. The HOA web has a chat group which batters the build very much, so we could have been in one of those deals. We have misaligned walls and ceiling. The faux wood tiling in the bathrooms is not adhering very well to the glue/adhesive which was used. It is very disappointing to watch the future homes being built up but yet they will sit for weeks and months to absorb the weather (read- moisture). The landscaping being done needs to be addressed. The list goes on and on.

1.8
Verified Homeowner
Willis, on Apr 07, 2022

Low quality building, continuous problems with house build quality.

2.2
Verified Homeowner
Willis, on Apr 04, 2022

My floor is messed up and no one has repaired it

1.9
Verified Homeowner