Overall Satisfaction
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With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.
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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers
Conroe, TX, on Oct 25, 2024
[Translated from ES] The fact that the builder took care to attend to and repair everything that was needed at home gave me confidence that the job was done well.
Conroe, on Nov 04, 2024
No complaints about the warranty department, everything was great and everyone was more than amazing in taking care of us!
Conroe, TX, on Sep 25, 2024
There were a couple incovinient but nothing to Complain about it, My only issue is with the lawn and Garden. There is a tree almost dead and the is drainage problem in both side of the house from the back yard to the front of the house, they came and try to fix the problem but the problem percit it been a month at this point drainage pipe should be install on both side of the house. I have dead grass, stagnant water, insect, front ect
Conroe, on Oct 24, 2024
The quick response to any questions and concerns is one of the best things to experience. From office to warranty division great people!
Conroe, on Aug 01, 2024
Legend homes is not held responsible for THEIR mistakes. For example contractors using my electricity and cutting my internet cables.
Conroe, on Sep 09, 2024
Everything is fine. Wish the house had more storage and better design. I wish that I had been told yes that they could install gutters like they did my neighbors.
Conroe, TX, on Sep 23, 2024
Everything has been laid out perfectly. The builders and sales people went above and beyond to answer and fix any issues that arose.
Conroe, TX, on Aug 05, 2024
The only thing that I did not like was our sales person in the beginning told us some information that we like and then after taking consideration on buying she told us different information from what was mentioned in the beginning. We were close on not purchasing but then her manager got involved and was able to help us . Our seller was an older lady and seem like she was new too. When the manager got involved everything went smoothly. We love our house!
Conroe, on Jul 09, 2024
Really friendly customer service and helpful following if everything was repaired. Really fast response from 3rd party to fix my issues
Conroe, TX, on Jul 22, 2024
The home buying process was pretty straight forward. We appreciated the ease of communication with both the sales agent, Mrs. [name removed], as well as with our mortgage loan officer, Mrs. [name removed]. All the appointments were honored and the builder, Mr. [name removed], walked us through the home features. We liked the professionalism and the care shown throughout the entire home buying process.
Conroe, on Aug 10, 2024
[name removed] was/is the absolute best!! I will say if the builders could’ve took time and not rushed on some things it would’ve been better cause now we’re seeing a lot of their rush work since we’ve been in here! Also the amount of trash these guys left were left wondering if this is why the pest issue at this point. Overall nothing major but definitely food for thought!
Conroe, on Jun 16, 2024
It seemed hard to do but I went to the website…. And I found out how to state a problem…. However there is an important question I need help with…. Someone please help me change my filter on my ac unit.
Conroe, on Jul 24, 2024
Very inconsistent beginning with the building of home, communication, hostile interactions, and quality. Over the past year some issues have been rectified after having brought in new individuals who are more eager to address the issues, and resolve them.
Conroe, TX, on May 20, 2024
I love the fact we were able to meet all our commitments
Conroe, on Jul 03, 2024
I like how the warranty service has been generally prompt and simple. I dislike how little information was conveyed to us during the home buying and building process. I dislike the bad quality of all of the installed fixtures and lights. I dislike the build quality of the home in some places and the corner cutting used in building the home seems extreme in some cases. I dislike that there were options available to us before the home was built that were not communicated. I dislike that after we closed on the house there was no further in-person communication from Legend Homes and no one was even there to give us keys to the house on our closing day. I think it would go a long way to have a little "welcome" package for new home buyers. I dislike that I wasn't told that I could register my HVAC system within 60 days to get a 10 year warranty
Conroe, TX, on Apr 15, 2024
I really loved that my builder, [name removed], contacted me directly, after I moved in to check if I had any issues with my home!
Conroe, on May 14, 2024
They came out in a timley manner when a service order was given.
Conroe, on Jun 17, 2024
Positive friendly staff. Accommodating. Informative and patient with a new first time home buyer
Conroe, TX, on Mar 07, 2024
Everything went mostly well. Communication was clear and constant. The financial process was not too complicated.
Conroe, on May 20, 2024
everythin easy. good custmer service and i love the homes
Conroe, on Mar 02, 2024
Regarding the warranty service/customer care experience, I must express my dissatisfaction with the unresolved issue of a water leak that continuously saturates my lawn. Despite my efforts to seek assistance, the issue remains unresolved, and this has been a significant source of inconvenience and frustration. However, amidst these challenges, I would like to highlight the positive aspects of my interaction with your warranty representative, [name removed]. Mr. [name removed] has consistently demonstrated commendable qualities of respectfulness and responsiveness throughout our communication. We just hoped that the with all of the requests that we submitted in the past few months that the issue would have been resolved by now.
Conroe, on Mar 01, 2024
Everything has been great. From sales to contractors, they stop by saying hi ??. Always willing to answer questions.
Conroe, TX, on Feb 03, 2024
[name removed] was always in communication with us about the progress of the home.
Conroe, TX, on Jan 28, 2024
I was kept well informed about the house and the whole process was easy.
Conroe, TX, on Jan 13, 2024
I like how easy the whole staff work special [name removed] , [name removed]
Conroe, TX, on Dec 13, 2023
Pre move in repairs were not totally easy to request, we had to escalate an issue to receive certain corrections also fixes would have been something the builder would see ahead of walk ins
Conroe, TX, on Nov 19, 2023
I loved the weekly updates on what the builders were working on. I loved seeing the progress. When we had our first walk through, I was overwhelmed with emotion to see the beautiful completed home that I will be raising my children in.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers
Conroe, TX, on Oct 25, 2024
[Translated from ES] The fact that the builder took care to attend to and repair everything that was needed at home gave me confidence that the job was done well.
Conroe, TX, on Sep 25, 2024
There were a couple incovinient but nothing to Complain about it, My only issue is with the lawn and Garden. There is a tree almost dead and the is drainage problem in both side of the house from the back yard to the front of the house, they came and try to fix the problem but the problem percit it been a month at this point drainage pipe should be install on both side of the house. I have dead grass, stagnant water, insect, front ect
Conroe, TX, on Sep 23, 2024
Everything has been laid out perfectly. The builders and sales people went above and beyond to answer and fix any issues that arose.
Conroe, TX, on Aug 05, 2024
The only thing that I did not like was our sales person in the beginning told us some information that we like and then after taking consideration on buying she told us different information from what was mentioned in the beginning. We were close on not purchasing but then her manager got involved and was able to help us . Our seller was an older lady and seem like she was new too. When the manager got involved everything went smoothly. We love our house!
Conroe, TX, on Jul 22, 2024
The home buying process was pretty straight forward. We appreciated the ease of communication with both the sales agent, Mrs. [name removed], as well as with our mortgage loan officer, Mrs. [name removed]. All the appointments were honored and the builder, Mr. [name removed], walked us through the home features. We liked the professionalism and the care shown throughout the entire home buying process.
Conroe, TX, on May 20, 2024
I love the fact we were able to meet all our commitments
Conroe, TX, on Apr 15, 2024
I really loved that my builder, [name removed], contacted me directly, after I moved in to check if I had any issues with my home!
Conroe, TX, on Mar 07, 2024
Everything went mostly well. Communication was clear and constant. The financial process was not too complicated.
Conroe, TX, on Feb 03, 2024
[name removed] was always in communication with us about the progress of the home.
Conroe, TX, on Jan 28, 2024
I was kept well informed about the house and the whole process was easy.
Conroe, TX, on Jan 13, 2024
I like how easy the whole staff work special [name removed] , [name removed]
Conroe, TX, on Dec 13, 2023
Pre move in repairs were not totally easy to request, we had to escalate an issue to receive certain corrections also fixes would have been something the builder would see ahead of walk ins
Conroe, TX, on Nov 19, 2023
I loved the weekly updates on what the builders were working on. I loved seeing the progress. When we had our first walk through, I was overwhelmed with emotion to see the beautiful completed home that I will be raising my children in.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Conroe, on Nov 04, 2024
No complaints about the warranty department, everything was great and everyone was more than amazing in taking care of us!
Conroe, on Aug 01, 2024
Legend homes is not held responsible for THEIR mistakes. For example contractors using my electricity and cutting my internet cables.
Conroe, on Jul 09, 2024
Really friendly customer service and helpful following if everything was repaired. Really fast response from 3rd party to fix my issues
Conroe, on Jun 16, 2024
It seemed hard to do but I went to the website…. And I found out how to state a problem…. However there is an important question I need help with…. Someone please help me change my filter on my ac unit.
Conroe, on May 14, 2024
They came out in a timley manner when a service order was given.
Conroe, on Mar 02, 2024
Regarding the warranty service/customer care experience, I must express my dissatisfaction with the unresolved issue of a water leak that continuously saturates my lawn. Despite my efforts to seek assistance, the issue remains unresolved, and this has been a significant source of inconvenience and frustration. However, amidst these challenges, I would like to highlight the positive aspects of my interaction with your warranty representative, [name removed]. Mr. [name removed] has consistently demonstrated commendable qualities of respectfulness and responsiveness throughout our communication. We just hoped that the with all of the requests that we submitted in the past few months that the issue would have been resolved by now.
MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers
Conroe, on Oct 24, 2024
The quick response to any questions and concerns is one of the best things to experience. From office to warranty division great people!
Conroe, on Sep 09, 2024
Everything is fine. Wish the house had more storage and better design. I wish that I had been told yes that they could install gutters like they did my neighbors.
Conroe, on Aug 10, 2024
[name removed] was/is the absolute best!! I will say if the builders could’ve took time and not rushed on some things it would’ve been better cause now we’re seeing a lot of their rush work since we’ve been in here! Also the amount of trash these guys left were left wondering if this is why the pest issue at this point. Overall nothing major but definitely food for thought!
Conroe, on Jul 24, 2024
Very inconsistent beginning with the building of home, communication, hostile interactions, and quality. Over the past year some issues have been rectified after having brought in new individuals who are more eager to address the issues, and resolve them.
Conroe, on Jul 03, 2024
I like how the warranty service has been generally prompt and simple. I dislike how little information was conveyed to us during the home buying and building process. I dislike the bad quality of all of the installed fixtures and lights. I dislike the build quality of the home in some places and the corner cutting used in building the home seems extreme in some cases. I dislike that there were options available to us before the home was built that were not communicated. I dislike that after we closed on the house there was no further in-person communication from Legend Homes and no one was even there to give us keys to the house on our closing day. I think it would go a long way to have a little "welcome" package for new home buyers. I dislike that I wasn't told that I could register my HVAC system within 60 days to get a 10 year warranty
Conroe, on Jun 17, 2024
Positive friendly staff. Accommodating. Informative and patient with a new first time home buyer