Top Homebuilder Ratings & Reviews

Legend Homes

Lilac Bend

50 Homeowner Reviews Completed Sep 2021 - Feb 2023

Overall Satisfaction

4.3
Customers' overall satisfaction
4.0
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Purchase Experience

4.5

Home Personalization Experience

4.6

Construction Experience

4.4

Customer Care Experience

4.7

Home Readiness

4.3

Installation & Workmanship

4.3

MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All
Purchase Experience Testimonials from Real Homebuyers

Katy, on Sep 02, 2022

quality and workmanship are not so great

3.8
Verified Homeowner
Katy, on Oct 03, 2022

So far they have been great. They always get back with me soon after I turn in the request.

4.6
Verified Homeowner
Katy, TX, on Oct 08, 2022

We only had 1 walk through. We liked [name removed]’ communication via Trello.

4.7
Verified Homeowner
Katy, on Jun 01, 2022

Customer service and warranty service is been prompt and completed all work requested

5.0
Verified Homeowner
Katy, on Aug 09, 2022

I like the delivery schedule. I don't like the craftsmanship. Titles in bathroom are poorly installed. Overall finish works are very mediocre.

4.2
Verified Homeowner
Katy, TX, on Sep 04, 2022

I am very happy to deal with Princeton Classic [name removed]

5.0
Verified Homeowner
Katy, on Jun 20, 2022

We like the professionalism of the staff.

4.9
Verified Homeowner
Katy, on Apr 02, 2022

Nothing thus far. I out a request in a couple of days ago and haven't heard from anyone

4.5
Verified Homeowner
Katy, TX, on Sep 01, 2022

Continued communication from the Consultant ([name removed]) and General Contractor ([name removed]) was amazing. They took care of us every step of the way. Dislike: Unleveled yard at the sides of the home has caused some flooding which is causing some additional cost. Sprinkler system seems to not be aimed or leveled properly which caused a lot of yard issues.

4.9
Verified Homeowner
Katy, on May 24, 2022

Princeton homes always took care of us when we needed touch ups within our warranty period.

4.0
Verified Homeowner
Katy, on Mar 17, 2022

We are still waiting for outside trim to be painted. Along with a number of other items. The part that is missing over the garage, the metal is rusting a be flaking of in chunks. After the tile was fixed, no one ever came back to paint and was told need to call and get a your warranty for this. So I went and bought paint to finish your teams job. I just have not had the time to finish your job. I would love for the builder to finish my 400k plus home.

0.9
Verified Homeowner
Katy, TX, on Aug 09, 2022

[name removed] was great to work with and was in constant contact with us through the whole process and wanted to make sure all of our concerns were addressed.

5.0
Verified Homeowner
Katy, on Dec 20, 2021

Customer care has been great so far!

5.0
Verified Homeowner
Katy, on Mar 11, 2022

The current problem with master bath shower pan took almost 3 months to begin the repair but is now happening. Overall our Service Manager, [name removed], has been professional and responsive.

4.9
Verified Homeowner
Katy, TX, on Aug 06, 2022

Just the lack of respect the contractors had for this being a home that was purchased by someone that was there often and saw their messes daily

5.0
Verified Homeowner
Katy, on Nov 07, 2021

We have like the personal touch the a relationship with the the builder, [name removed]. He has tried to answer our inquiries and be a friendly face

4.5
Verified Homeowner
Katy, TX, on May 29, 2022

Our experience was met above and beyond from day one to move-in. Marcus has been a delight to work with throughout the journey.

4.8
Verified Homeowner
Katy, on Sep 21, 2021

It has taken a long time to resolve the warranty issues which are still not resolved. The irritation stems from little to no communication. While text messages are good for updates, when a delay occurs a quick phone call to the customers goes a long way.

5.0
Verified Homeowner
Katy, TX, on Mar 06, 2022

We give 5 Stars and score of 10 for customer service. 8 is only for the build quality. Barbara, our sales agent was very accommodating. Marcus Comeaux, our builder also kept us informed through out the process. Both Barbara and Marcus accommodated last minute changes to closing date. Marcus has been helpful to complete post closing tasks. I gave an 8 because of the build-quality. We understand building in COVID times had challenges related to material availability etc. We observed lots of short-cuts and small things, like cracks on joints, baseboards, placement of towel hangers etc. Again we appreciate all Marcus did to fix these issues post closing. He has been very helpful and accommodating. Thank you Marcus and Barbara for making our home building n move-in process very smooth. God bless you and the Legend homes team. Thank you Arif n Zena Syed

5.0
Verified Homeowner
Katy, TX, on Feb 22, 2022

That’s a loaded question. First and foremost, the staff (Marcus, Barbara) are two of the kindest people ever. It was such a pleasure to work with them both. That was definitely a highlight of the process. The process went well. It was a long process and I understand that was because of issues that could not be controlled by the company. The tail end of the process was pretty frustrating for me as we had major issues during inspection.

4.6
Verified Homeowner
Katy, TX, on Nov 10, 2021

Everybody we dealt with Barbara to Marcus was outstanding and Marcus’s app Trello boards is amazing

5.0
Verified Homeowner
Katy, TX, on Oct 11, 2021

no

3.9
Verified Homeowner
Katy, TX, on Sep 05, 2021

Very smooth and we love it. Sales agent kept us updated every step of the way.

4.8
Verified Homeowner
Katy, TX, on Sep 04, 2021

The sales agent, Barbara Humphrey, made our entire experience very complicated and unpleasant. From the contract to the very end, in countless occurrences, she misguided us and was lazy to send us information that she promised. In fact, in many situations, she didn’t even give us the information that we, as the buyer, MUST know. The most recent one was the closing date. She never told us the closing date/time. When we weren’t receiving any updates from her, WE reached out to her and asked “Do we have a closing date yet? Because the loan team is already running our credit, but we haven’t heard anything from you about closing date...?” Her exact reply to that was, “Oh, I didn’t email that to you? Hahaha” We were shocked that she took it so lightly that she didn’t even inform us about the closing date/time, and we had to find out ourself just about a week ahead of time. Anyhow, there are numerous occasions like this where she failed to give us information that we’re supposed to receive. There were so many instances, that I started keeping notes because it was shockingly unbelievable that someone can be this careless and unreliable.

3.7
Verified Homeowner
Katy, TX, on Jul 16, 2021

The people involved were friendly and professional. However, contractors should have been more respectful and cleaned up their litter and trash throughout the entire building process.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In
Purchase Experience Testimonials from Real Homebuyers

Katy, TX, on Oct 08, 2022

We only had 1 walk through. We liked [name removed]’ communication via Trello.

4.7
Verified Homeowner
Katy, TX, on Sep 04, 2022

I am very happy to deal with Princeton Classic [name removed]

5.0
Verified Homeowner
Katy, TX, on Sep 01, 2022

Continued communication from the Consultant ([name removed]) and General Contractor ([name removed]) was amazing. They took care of us every step of the way. Dislike: Unleveled yard at the sides of the home has caused some flooding which is causing some additional cost. Sprinkler system seems to not be aimed or leveled properly which caused a lot of yard issues.

4.9
Verified Homeowner
Katy, TX, on Aug 09, 2022

[name removed] was great to work with and was in constant contact with us through the whole process and wanted to make sure all of our concerns were addressed.

5.0
Verified Homeowner
Katy, TX, on Aug 06, 2022

Just the lack of respect the contractors had for this being a home that was purchased by someone that was there often and saw their messes daily

5.0
Verified Homeowner
Katy, TX, on May 29, 2022

Our experience was met above and beyond from day one to move-in. Marcus has been a delight to work with throughout the journey.

4.8
Verified Homeowner
Katy, TX, on Mar 06, 2022

We give 5 Stars and score of 10 for customer service. 8 is only for the build quality. Barbara, our sales agent was very accommodating. Marcus Comeaux, our builder also kept us informed through out the process. Both Barbara and Marcus accommodated last minute changes to closing date. Marcus has been helpful to complete post closing tasks. I gave an 8 because of the build-quality. We understand building in COVID times had challenges related to material availability etc. We observed lots of short-cuts and small things, like cracks on joints, baseboards, placement of towel hangers etc. Again we appreciate all Marcus did to fix these issues post closing. He has been very helpful and accommodating. Thank you Marcus and Barbara for making our home building n move-in process very smooth. God bless you and the Legend homes team. Thank you Arif n Zena Syed

5.0
Verified Homeowner
Katy, TX, on Feb 22, 2022

That’s a loaded question. First and foremost, the staff (Marcus, Barbara) are two of the kindest people ever. It was such a pleasure to work with them both. That was definitely a highlight of the process. The process went well. It was a long process and I understand that was because of issues that could not be controlled by the company. The tail end of the process was pretty frustrating for me as we had major issues during inspection.

4.6
Verified Homeowner
Katy, TX, on Nov 10, 2021

Everybody we dealt with Barbara to Marcus was outstanding and Marcus’s app Trello boards is amazing

5.0
Verified Homeowner
Katy, TX, on Oct 11, 2021

no

3.9
Verified Homeowner
Katy, TX, on Sep 05, 2021

Very smooth and we love it. Sales agent kept us updated every step of the way.

4.8
Verified Homeowner
Katy, TX, on Sep 04, 2021

The sales agent, Barbara Humphrey, made our entire experience very complicated and unpleasant. From the contract to the very end, in countless occurrences, she misguided us and was lazy to send us information that she promised. In fact, in many situations, she didn’t even give us the information that we, as the buyer, MUST know. The most recent one was the closing date. She never told us the closing date/time. When we weren’t receiving any updates from her, WE reached out to her and asked “Do we have a closing date yet? Because the loan team is already running our credit, but we haven’t heard anything from you about closing date...?” Her exact reply to that was, “Oh, I didn’t email that to you? Hahaha” We were shocked that she took it so lightly that she didn’t even inform us about the closing date/time, and we had to find out ourself just about a week ahead of time. Anyhow, there are numerous occasions like this where she failed to give us information that we’re supposed to receive. There were so many instances, that I started keeping notes because it was shockingly unbelievable that someone can be this careless and unreliable.

3.7
Verified Homeowner
Katy, TX, on Jul 16, 2021

The people involved were friendly and professional. However, contractors should have been more respectful and cleaned up their litter and trash throughout the entire building process.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Katy, on Oct 03, 2022

So far they have been great. They always get back with me soon after I turn in the request.

4.6
Verified Homeowner
Katy, on Jun 01, 2022

Customer service and warranty service is been prompt and completed all work requested

5.0
Verified Homeowner
Katy, on Apr 02, 2022

Nothing thus far. I out a request in a couple of days ago and haven't heard from anyone

4.5
Verified Homeowner
Katy, on Mar 17, 2022

We are still waiting for outside trim to be painted. Along with a number of other items. The part that is missing over the garage, the metal is rusting a be flaking of in chunks. After the tile was fixed, no one ever came back to paint and was told need to call and get a your warranty for this. So I went and bought paint to finish your teams job. I just have not had the time to finish your job. I would love for the builder to finish my 400k plus home.

0.9
Verified Homeowner
Katy, on Dec 20, 2021

Customer care has been great so far!

5.0
Verified Homeowner
Katy, on Nov 07, 2021

We have like the personal touch the a relationship with the the builder, [name removed]. He has tried to answer our inquiries and be a friendly face

4.5
Verified Homeowner
Katy, on Sep 21, 2021

It has taken a long time to resolve the warranty issues which are still not resolved. The irritation stems from little to no communication. While text messages are good for updates, when a delay occurs a quick phone call to the customers goes a long way.

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In
Purchase Experience Testimonials from Real Homebuyers

Katy, on Sep 02, 2022

quality and workmanship are not so great

3.8
Verified Homeowner
Katy, on Aug 09, 2022

I like the delivery schedule. I don't like the craftsmanship. Titles in bathroom are poorly installed. Overall finish works are very mediocre.

4.2
Verified Homeowner
Katy, on Jun 20, 2022

We like the professionalism of the staff.

4.9
Verified Homeowner
Katy, on May 24, 2022

Princeton homes always took care of us when we needed touch ups within our warranty period.

4.0
Verified Homeowner
Katy, on Mar 11, 2022

The current problem with master bath shower pan took almost 3 months to begin the repair but is now happening. Overall our Service Manager, [name removed], has been professional and responsive.

4.9
Verified Homeowner