Homebuilder Ratings & Reviews

Legend Homes

Dallas-Fort Worth

384 Homeowner Reviews
Jan 2023 - Jul 2024

Legend Homes

Overall Satisfaction

4.1
Customers' overall satisfaction
4.2
Customers' willingness to refer our communities to their friends and family

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Builder Profile

Legend Homes logo
Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.
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Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From Dallas-Fort Worth
Purchase Experience Testimonials from Real Homebuyers

Fort Worth, TX, on Jul 07, 2024

The work is very sloppy and poorly done. I keep finding things that need to be redone. The warranty department is extremely slow and doesn’t get back to you for weeks. It took 3 1/2 weeks to get my Ethernet cords replaced that were not functioning correctly. And again the work on these homes are poorly done I have found paint all over my floors. Caulking is missing around toilets and there is holes in my carpet. No one seems to care and it’s very frustrating. I have told all my family and friends to not buy from legends the quality of work is terrible.

1.1
Verified Homeowner
Fort Worth, TX, on Jul 03, 2024

Seeing the step by step building process was enjoyable. However the communications from the onsite sales team was horrible. The miscommunications from [name removed] cost us thousands of dollars. The house features and ground elevation was not communicated. We weren't given a proper 45day closing date. The punch list was not complete by closing date. We had no idea the AC unit was broke until we arrived onsite to get our keys. We could not move in until a week after closing. Costing us more money to reschedule movers and paying for living arrangements. With nothing done by upper management. Definitely a rush job from the builders. Very disappointed and discouraging for a first time builder. The overall process was awful, not sure I would recommend anyone to this development.

2.6
Verified Homeowner
Fort Worth, TX, on Jun 15, 2024

The process of buying this home was not seamless. I’m in a HOA community never received anything to welcome me to the community. Since I’ve been here information provided by email not clear at all. I am being delayed for outside home project because I don’t have an account set up with [name removed]. I can’t open an account due to proof of ownership needs to be verified. Some type of email or letter should have been sent out explaining steps to set up an account and steps to get approval for outside projects. During the closing someone from HOA office should have been notified. Warranty issues I am getting the run around because there’s different vendors for warranty issues. I am not spending small dollars for this home and I made to feel like nothing Legend homes has money and don’t care about me at all. This is my first time in a HOA community and as a consumer you all don’t care. You have been paid nothing else matters.

2.5
Verified Homeowner
Everman, TX, on Jun 04, 2024

Very helpful and nice on our first home.

5.0
Verified Homeowner
Fort Worth, TX, on Jun 02, 2024

I would say the materials that was use was cheap. I could tell by the angle stops on every fixture. But i am happy with the house.

4.5
Verified Homeowner
Fort Worth, TX, on May 30, 2024

The overall experience was hazy in the fact I wasnt very much contacted by legend homes about any of the processes that go into the buying experience through and from legend homes. Some things were identified in the coding and inspection process and I feel it would have been just a extra touch of customer appreciation and concern in value to fix and not excuse the thought of what a third party inspector found. My main concern is that I will constantly rely on legend homes to facilitate my issues the next 12 months but I don't necessarily know if the process will be as hazy as the buying was but overall I want to improve things and make the experience and neighborhood better for all and not just become a negative complainer or a nuisance, but a influence that helps break communicational pitfalls or lackadaisical issues or staffing shortage.

3.1
Verified Homeowner
Everman, TX, on May 29, 2024

I liked how friendly and supportive the Legend staff has been with us since we are first time home owners.

4.7
Verified Homeowner
Fort Worth, TX, on May 23, 2024

It all went pretty smooth, no complaints.

4.9
Verified Homeowner
Everman, TX, on May 19, 2024

Delay on fixing issues

3.3
Verified Homeowner
Fort Worth, TX, on May 11, 2024

Some of the materials used were low grade. The painters and flooring installers left white caulking and paint dots on the floor that required me to get on hands and knees and scrub off. I have had to have 3 items done through warranty after closing.

4.3
Verified Homeowner
Fort Worth, TX, on May 09, 2024

Everything was good, they are very sincere and respectful.

4.2
Verified Homeowner
Ennis, TX, on May 03, 2024

Everything was great. It was just the stress of gathering all the additional information that was required by the lender

5.0
Verified Homeowner
Fort Worth, TX, on Apr 25, 2024

Everything was perfect

5.0
Verified Homeowner
Fort Worth, TX, on Apr 24, 2024

The purchase experience was okay, it is the quality of the home I am unsatisfied with

3.6
Verified Homeowner
Everman, TX, on Apr 19, 2024

The interest is high

3.9
Verified Homeowner
Fort Worth, TX, on Apr 13, 2024

The purchase process was ok, however the house has a design issue in the kitchen and the builder said they would fix it but nothing has happened. Also, I had a water leak in the garage because someone forgot to do plumbing work for the HVAC, so we had to put in a warranty ticket. There are also a few construction mistakes that we discovered when installing shelving units in the house. I was expecting the house to be in perfect condition when I moved in.

4.4
Verified Homeowner
Fort Worth, TX, on Mar 28, 2024

Disliked the fact that I was told that things would be completed by the time I moved in but weren’t. Still waiting….

3.2
Verified Homeowner
DeSoto, TX, on Mar 20, 2024

working with [name removed]

4.2
Verified Homeowner
Everman, TX, on Feb 22, 2024

Dealing with the financial under-writers.

4.9
Verified Homeowner
Everman, TX, on Feb 18, 2024

The officers assigned were accomodative and very helpful and were transaprent in thier dealings. wished the homes would have more variety and choice of items desired or needed while remaining in the budget. I would switch some things I deem less important e.g marble top in bathroom for more important features such as opening window in kitchen for air circulation or ventable Microwave.

4.5
Verified Homeowner