Homebuilder Ratings & Reviews

Legend Homes

San Antonio

711 Homeowner Reviews
Sep 2022 - Mar 2024

Overall Satisfaction

3.7
Customers' overall satisfaction
3.4
Customers' willingness to refer our communities to their friends and family

San Antonio Communities Map

 

Community Satisfaction Ratings

Builder Profile

Since 1991, Legend Homes has established a tradition of constructing affordable homes without sacrificing style and luxury.

With well over 10,000 residences constructed in the Greater Houston area, Legend Homes has built a reputation as one of Houston’s most trusted homebuilders.

Homebuilder Customer Reviews

No one knows more about a homebuilder's quality and service than the builder's customers.

Since 1984, Eliant has been independently evaluating the performance of homebuilders across the U.S., Canada, and the Middle East:

  • We ask recent homebuyers to evaluate their builder's purchase process.
  • Then, we ask homeowners to evaluate their builder's quality and service (1) after the first 5-months in the home, and (2) again at the end of the first year.

In "Homebuilder Customer Reviews", we present the ratings and comments collected from new-home buyers at these three points in time.

Eliant verifies that only evaluations completed by actual customers are included in this "Homebuilder Customer Reviews" site. No other evaluations - whether collected by the builder or those appearing on other public sites - are included here. All customer comments are included verbatim, no editing is permitted.

Most Recent 20 Comments From San Antonio
Purchase Experience Testimonials from Real Homebuyers

Fair Oaks Ranch, TX, on Mar 23, 2024

Friendly, knowledgeable, reliable service. I was kept up to date on the progress of my house and had all of my questions answered in a timely, accurate manner.

5.0
Verified Homeowner
Seguin, TX, on Mar 21, 2024

Pending warranty claims 2 months past purchase date

4.6
Verified Homeowner
San Antonio, TX, on Mar 05, 2024

The sales representative, the construction manager team, and realtor all very good and reliable

5.0
Verified Homeowner
San Antonio, TX, on Mar 03, 2024

The builder has been very helpful

5.0
Verified Homeowner
San Antonio, TX, on Feb 25, 2024

My beautiful home

5.0
Verified Homeowner
San Antonio, TX, on Jan 16, 2024

I liked the style of the home, the neighborhood, and I liked the filtered water system that came with the home. I wish the home came with ceiling fans and a fireplace but other than that the home is beautiful and comfy.

4.6
Verified Homeowner
San Antonio, TX, on Jan 03, 2024

The process was quick and easy. The repairs happened fast but had to follow to get some stuff done. Overall, it was a good experience

4.3
Verified Homeowner
San Antonio, TX, on Jan 03, 2024

Quality control is dismal, and I have absolutely no confidence in the craftmanship of the builder's sub-contractors.

3.5
Verified Homeowner
San Antonio, TX, on Jan 02, 2024

I felt the experience was great. I didn't feel pressured and I felt I understood everything along the way.

5.0
Verified Homeowner
San Antonio, TX, on Dec 21, 2023

Everything was good

5.0
Verified Homeowner
San Antonio, TX, on Dec 03, 2023

[Translated from ES] Very friendly, all the questions I asked were answered, very fast processing.

5.0
Verified Homeowner
San Antonio, TX, on Nov 26, 2023

I really liked how quick and easy the process was

5.0
Verified Homeowner
Cibolo, TX, on Nov 13, 2023

The built quality not so well

3.9
Verified Homeowner
Cibolo, TX, on Nov 11, 2023

Our sales rep [name removed] was very polite and professional. [name removed] also was very responsive to all questions or concerns via text/email. [name removed] (Builder) was very polite, helpful and professional is all aspects. [name removed] was quick in answering/responding to ALL issue’s wether big or small. He also followed up on issues with a 3rd party involved. That is the definition of true customer service. Now as for the the financing department our experience was not as pleasant. Our rep [name removed] was very nice, polite and professional. Although she had a lot of issues when a response was needed. Emails weren’t replied to as quickly as desired. Multiple days would pass before a response was given. If that issue could be corrected there would be no complaints at all.

4.6
Verified Homeowner
Cibolo, TX, on Nov 07, 2023

The care the home builder gave to my family

5.0
Verified Homeowner
Cibolo, TX, on Oct 30, 2023

[name removed] and [name removed] met our needs with price negotiation and closing. So far we are pleased with our experience and home

5.0
Verified Homeowner
San Antonio, TX, on Oct 29, 2023

Like the whole walkthrough experience and looking thru the future homes i dislike the lender that got us the home because her communication skills were very much off and attentiveness towards us clients

4.9
Verified Homeowner
San Antonio, TX, on Oct 26, 2023

It wasn’t so much the purchase is things in here that need to be fixed and still has not been fixed and also the guy came over to adjust my water for the grass and now I have a water bill of $1200 that I did not cost

4.6
Verified Homeowner
San Antonio, TX, on Oct 24, 2023

We didn't have any trouble with the purchase experience. The salesperson was super helpful.

4.2
Verified Homeowner
Cibolo, TX, on Oct 23, 2023

Nothing

4.8
Verified Homeowner