Top Homebuilder Ratings & Reviews

Minto Communities - USA

Artesia

85 Homeowner Reviews Completed Apr 2018 - Oct 19

Overall Satisfaction

4.2
Customers' overall satisfaction
4.5
Rating of homeowners' willingness to recommend this builder

PERFORMANCE RATINGS

Overall Satisfaction

3.6

Purchase Experience

4.5

Home Personalization Experience

4.4

Lender Experience

4.6

Construction Experience

4.2

Customer Care Experience

4.6

Home Readiness

3.6

Installation & Workmanship

4.1

Community Profile

Our story begins in 1955 with a simple belief: that we could build better places to live, work and play, one home and one relationship at a time. Since then, The Minto Group has successfully built a fully-integrated real estate company that can meet the needs of any individual, family, investor or business. We’ve accomplished a lot over the years, and as we continue to celebrate new ventures, milestones, innovations and investments, we’re always looking ahead to what’s possible. Read on to learn more about our journey over the past 60+ years.

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MOST RECENT HOME OWNERS' VERBATIM COMMENTS - All

Sunrise, on Oct 20, 2019

The design and look and feel of the community

4.4
Verified Homeowner
Sunrise, on Sep 23, 2019

El diseño d la casa y la calidad de lo recibido, en términos de limpieza, bien hecho y calidad de los materiales utilizados

4.7
Verified Homeowner
Sunrise, on Sep 19, 2019

The communication was excellent. Everyone was helpful.

5.0
Verified Homeowner
Sunrise, on Aug 14, 2019

Communication about what was taking place during the building process

4.0
Verified Homeowner
Sunrise, on Aug 05, 2019

"Local" reps were usually easy to contact.

4.4
Verified Homeowner
Sunrise, on Jul 31, 2019

The process took extremely too long.. Our closing was held up for OVER a year! Minto RARELY responded or answered our Emails. I unfortunately, would NOT refer any of my clients to Minto. Thank Goodness for [removed] & [removed]! They have ALWAYS been efficient and AVAILABLE!

4.0
Verified Homeowner
Sunrise, on Jul 24, 2019

My sales person [removed] and project manager [removed] who is no longer with us.

4.5
Verified Homeowner
Sunrise, on Jul 22, 2019

The sales personnel was very helpful

4.8
Verified Homeowner
Sunrise, on Jul 22, 2019

I like Master Care. I did not like how long it took to build the house (almost 2 years), and the poor decisions made during construction.

4.3
Verified Homeowner
Sunrise, on Jul 19, 2019

That most of the Minto employees are nice people. What I don’t like is it takes a longer amount of time then it should to get the problems fixed

3.0
Verified Homeowner
Sunrise, on Jul 05, 2019

They have honored it as I have had a few issues

4.4
Verified Homeowner
Sunrise, on Jun 27, 2019

Responsiveness to my needs. [removed] to accommodate my schedule. Quick response/call back whenever I email or leave a voice message.

5.0
Verified Homeowner
Sunrise, on Jun 27, 2019

[translated from ES] LACK OF MUCH QUALITY CONTROL IN THE FINISHES OF THE HOUSE

4.6
Verified Homeowner
Sunrise, on Jun 10, 2019

There was nothing positive within the time frame given other than picking our finish options.

3.5
Verified Homeowner
Sunrise, on May 21, 2019

It was a pleasure to have worked with [removed] and her office. They are very helpful to this day.

4.5
Verified Homeowner
Sunrise, on May 18, 2019

The sales office was great

4.8
Verified Homeowner
Sunrise, on May 14, 2019

The Master care division has no comparison to anything else I have seen before. Starting with Mr [removed] to [removed], to [removed] and all the ones I have come in contact with. Including [removed]

4.2
Verified Homeowner
Sunrise, on May 13, 2019

The contract went very smoothly with no issues plus I liked only having to put 10% down as a deposit.

4.9
Verified Homeowner
Sunrise, on Mar 27, 2019

The place.

4.9
Verified Homeowner
Sunrise, on Mar 22, 2019

[translated from ES] The support provided by Mr.Brito

5.0
Verified Homeowner
Sunrise, on Mar 20, 2019

They care.

5.0
Verified Homeowner
Sunrise, on Mar 08, 2019

The team was very professional in keeping me up to date with the progress during the delays .[removed] and [removed] were greatest

5.0
Verified Homeowner
Sunrise, on Feb 24, 2019

Don’t like your rep calling me a communist and a mother fu——-er waiting for when we will start work at my home

0.8
Verified Homeowner
Sunrise, on Feb 16, 2019

That I was always informed of progress. Also that from the day I signed the contract I was given access to the community’s amenities. Also I loved the special attention given to me and my family by [removed], our sales representative. Same can be said of [removed], who took over when [removed] moved on to Westlake.

4.9
Verified Homeowner
Sunrise, on Feb 12, 2019

The builder is in hurry to get out of here. They do not take care of the clubhouse and the quality of construction has gone way down.

1.5
Verified Homeowner
Sunrise, on Feb 07, 2019

People were nice.

3.2
Verified Homeowner
Sunrise, on Feb 07, 2019

[translated from ES] THE SELLER VERY KINDLY HAD INFORMED ME ABOUT THE DELAYS WE HAD IN DELIVERY

4.8
Verified Homeowner
Sunrise, on Jan 26, 2019

[translated from ES] They were always available at dinner had questions.

5.0
Verified Homeowner
Sunrise, on Jan 19, 2019

I was able to buy the Model home and the furnishings were just my style, the colors in/outside were perfect

4.5
Verified Homeowner
Sunrise, on Jan 09, 2019

although i dislike the fact that there are so many things needing to be fixed, i am happy to be in the home and the scheduling of workers to come fix the little things i find now that i am in has been easy.

3.7
Verified Homeowner
Sunrise, on Jan 08, 2019

The sales associates were very helpful

4.3
Verified Homeowner
Sunrise, on Dec 20, 2018

loved the welcome package and the real sense of celebration for the moving in

5.0
Verified Homeowner
Sunrise, on Dec 13, 2018

The master care team.[removed], [removed], and [removed], hearts of goal that will go the extra mile to make sure the vendor does not take advantage of you.

5.0
Verified Homeowner
Sunrise, on Nov 19, 2018

Support and attention.

4.6
Verified Homeowner
Sunrise, on Nov 12, 2018

despite many unwarranted delays, the final product and experience was great

4.7
Verified Homeowner
Sunrise, on Nov 12, 2018

The onsite staff was always helpful, especially our construction [removed] [removed]

4.1
Verified Homeowner
Sunrise, on Nov 08, 2018

very respinsble sales advisor

4.8
Verified Homeowner
Sunrise, on Oct 06, 2018

[translated from ES] The girls selling Irivette and [removed] were key to the decision to purchase the house. his service was excellent and we were convinced to make the investment in this place

5.0
Verified Homeowner
Sunrise, on Jul 06, 2016

The Air Cond system was not working. So, I need to call to Engineering AC twice in les than 10 months, for the same issue (drain line was blocked_.

4.8
Verified Homeowner
Sunrise, on Oct 09, 2015

Up to this moment i didn't have any issue on quality related my new home

5.0
Verified Homeowner
Sunrise, on Sep 01, 2013

[removed] and his staff are EXCEPTIONAL! Minto truly hit PLATINUM when they made they a part of the Minto Family. There are no words to express our APPRECIATION for the following: [removed], [removed], JC, [removed], [removed], and [removed].

4.8
Verified Homeowner
Sunrise, on Aug 24, 2013

[translated from es] First I want to comment, that lighting the roads giving opposite my house is not enough. I think that another light Tower would be needed.

5.0
Verified Homeowner
Sunrise, on Aug 11, 2013

I would like to reiterate [removed]'s exceptional 10+ rating service! She went over and beyond her duty to facilitate my house purchase. She is the main reason I recommend Minto to friends and family.

4.2
Verified Homeowner
Sunrise, on May 26, 2013

[translated from es] I am very pleased of the activity of the construction company because I had some complaints and they were corrected by staff

4.8
Verified Homeowner
Sunrise, on May 06, 2013

[translated from es] Everything went well, the unique details were close to some changes like asking not put carpet (not asked that money be deducted to me) not to waste and refused, she was put, and the next day we removed it, another example was not to change the color of the kitchen, etc

4.4
Verified Homeowner
Sunrise, on Mar 26, 2013

While I did have a number of issues related to the finish of my home I certainly do appreciate the Master Care team's willingness to listen to my concerns and to do all it took to try and remediate them.

4.8
Verified Homeowner
Sunrise, on Mar 25, 2013

[removed] and [removed] are the best!

5.0
Verified Homeowner
Sunrise, on Mar 01, 2013

Quality of construction was not the highest.

4.2
Verified Homeowner
Sunrise, on Jan 20, 2013

Six to seven months in they should have made a courteous inspection, our stairs are separating from the wall

4.7
Verified Homeowner
Sunrise, on Jan 11, 2013

[translated from es] We are both happy with our House, so we bought another House and have recommended to 4personas more and also purchased.

4.7
Verified Homeowner
Sunrise, on Dec 26, 2012

[translated from es] I order that revising the internal parking, this requebrajado

4.7
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - Purchase & Move In

Sunrise, on Sep 19, 2019

The communication was excellent. Everyone was helpful.

5.0
Verified Homeowner
Sunrise, on Jul 22, 2019

The sales personnel was very helpful

4.8
Verified Homeowner
Sunrise, on Jun 10, 2019

There was nothing positive within the time frame given other than picking our finish options.

3.5
Verified Homeowner
Sunrise, on May 21, 2019

It was a pleasure to have worked with [removed] and her office. They are very helpful to this day.

4.5
Verified Homeowner
Sunrise, on May 18, 2019

The sales office was great

4.8
Verified Homeowner
Sunrise, on May 13, 2019

The contract went very smoothly with no issues plus I liked only having to put 10% down as a deposit.

4.9
Verified Homeowner
Sunrise, on Mar 27, 2019

The place.

4.9
Verified Homeowner
Sunrise, on Mar 08, 2019

The team was very professional in keeping me up to date with the progress during the delays .[removed] and [removed] were greatest

5.0
Verified Homeowner
Sunrise, on Feb 16, 2019

That I was always informed of progress. Also that from the day I signed the contract I was given access to the community’s amenities. Also I loved the special attention given to me and my family by [removed], our sales representative. Same can be said of [removed], who took over when [removed] moved on to Westlake.

4.9
Verified Homeowner
Sunrise, on Feb 07, 2019

People were nice.

3.2
Verified Homeowner
Sunrise, on Feb 07, 2019

[translated from ES] THE SELLER VERY KINDLY HAD INFORMED ME ABOUT THE DELAYS WE HAD IN DELIVERY

4.8
Verified Homeowner
Sunrise, on Jan 26, 2019

[translated from ES] They were always available at dinner had questions.

5.0
Verified Homeowner
Sunrise, on Jan 19, 2019

I was able to buy the Model home and the furnishings were just my style, the colors in/outside were perfect

4.5
Verified Homeowner
Sunrise, on Jan 08, 2019

The sales associates were very helpful

4.3
Verified Homeowner
Sunrise, on Dec 20, 2018

loved the welcome package and the real sense of celebration for the moving in

5.0
Verified Homeowner
Sunrise, on Nov 19, 2018

Support and attention.

4.6
Verified Homeowner
Sunrise, on Nov 12, 2018

despite many unwarranted delays, the final product and experience was great

4.7
Verified Homeowner
Sunrise, on Nov 12, 2018

The onsite staff was always helpful, especially our construction [removed] [removed]

4.1
Verified Homeowner
Sunrise, on Nov 08, 2018

very respinsble sales advisor

4.8
Verified Homeowner
Sunrise, on Oct 06, 2018

[translated from ES] The girls selling Irivette and [removed] were key to the decision to purchase the house. his service was excellent and we were convinced to make the investment in this place

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 5-6 Months after Move In

Sunrise, on Jul 19, 2019

That most of the Minto employees are nice people. What I don’t like is it takes a longer amount of time then it should to get the problems fixed

3.0
Verified Homeowner
Sunrise, on Jul 05, 2019

They have honored it as I have had a few issues

4.4
Verified Homeowner
Sunrise, on Jun 27, 2019

Responsiveness to my needs. [removed] to accommodate my schedule. Quick response/call back whenever I email or leave a voice message.

5.0
Verified Homeowner
Sunrise, on Jun 27, 2019

[translated from ES] LACK OF MUCH QUALITY CONTROL IN THE FINISHES OF THE HOUSE

4.6
Verified Homeowner
Sunrise, on Mar 22, 2019

[translated from ES] The support provided by Mr.Brito

5.0
Verified Homeowner
Sunrise, on Mar 20, 2019

They care.

5.0
Verified Homeowner
Sunrise, on Feb 24, 2019

Don’t like your rep calling me a communist and a mother fu——-er waiting for when we will start work at my home

0.8
Verified Homeowner
Sunrise, on Feb 12, 2019

The builder is in hurry to get out of here. They do not take care of the clubhouse and the quality of construction has gone way down.

1.5
Verified Homeowner
Sunrise, on Jan 09, 2019

although i dislike the fact that there are so many things needing to be fixed, i am happy to be in the home and the scheduling of workers to come fix the little things i find now that i am in has been easy.

3.7
Verified Homeowner
Sunrise, on Dec 13, 2018

The master care team.[removed], [removed], and [removed], hearts of goal that will go the extra mile to make sure the vendor does not take advantage of you.

5.0
Verified Homeowner
Sunrise, on Oct 09, 2015

Up to this moment i didn't have any issue on quality related my new home

5.0
Verified Homeowner

MOST RECENT 20 HOME OWNERS' VERBATIM COMMENTS - 10-12 Months after Move In

Sunrise, on Oct 20, 2019

The design and look and feel of the community

4.4
Verified Homeowner
Sunrise, on Sep 23, 2019

El diseño d la casa y la calidad de lo recibido, en términos de limpieza, bien hecho y calidad de los materiales utilizados

4.7
Verified Homeowner
Sunrise, on Aug 14, 2019

Communication about what was taking place during the building process

4.0
Verified Homeowner
Sunrise, on Aug 05, 2019

"Local" reps were usually easy to contact.

4.4
Verified Homeowner
Sunrise, on Jul 31, 2019

The process took extremely too long.. Our closing was held up for OVER a year! Minto RARELY responded or answered our Emails. I unfortunately, would NOT refer any of my clients to Minto. Thank Goodness for [removed] & [removed]! They have ALWAYS been efficient and AVAILABLE!

4.0
Verified Homeowner
Sunrise, on Jul 24, 2019

My sales person [removed] and project manager [removed] who is no longer with us.

4.5
Verified Homeowner
Sunrise, on Jul 22, 2019

I like Master Care. I did not like how long it took to build the house (almost 2 years), and the poor decisions made during construction.

4.3
Verified Homeowner
Sunrise, on May 14, 2019

The Master care division has no comparison to anything else I have seen before. Starting with Mr [removed] to [removed], to [removed] and all the ones I have come in contact with. Including [removed]

4.2
Verified Homeowner
Sunrise, on Jul 06, 2016

The Air Cond system was not working. So, I need to call to Engineering AC twice in les than 10 months, for the same issue (drain line was blocked_.

4.8
Verified Homeowner
Sunrise, on Sep 01, 2013

[removed] and his staff are EXCEPTIONAL! Minto truly hit PLATINUM when they made they a part of the Minto Family. There are no words to express our APPRECIATION for the following: [removed], [removed], JC, [removed], [removed], and [removed].

4.8
Verified Homeowner
Sunrise, on Aug 24, 2013

[translated from es] First I want to comment, that lighting the roads giving opposite my house is not enough. I think that another light Tower would be needed.

5.0
Verified Homeowner
Sunrise, on Aug 11, 2013

I would like to reiterate [removed]'s exceptional 10+ rating service! She went over and beyond her duty to facilitate my house purchase. She is the main reason I recommend Minto to friends and family.

4.2
Verified Homeowner
Sunrise, on May 26, 2013

[translated from es] I am very pleased of the activity of the construction company because I had some complaints and they were corrected by staff

4.8
Verified Homeowner
Sunrise, on May 06, 2013

[translated from es] Everything went well, the unique details were close to some changes like asking not put carpet (not asked that money be deducted to me) not to waste and refused, she was put, and the next day we removed it, another example was not to change the color of the kitchen, etc

4.4
Verified Homeowner
Sunrise, on Mar 26, 2013

While I did have a number of issues related to the finish of my home I certainly do appreciate the Master Care team's willingness to listen to my concerns and to do all it took to try and remediate them.

4.8
Verified Homeowner
Sunrise, on Mar 25, 2013

[removed] and [removed] are the best!

5.0
Verified Homeowner
Sunrise, on Mar 01, 2013

Quality of construction was not the highest.

4.2
Verified Homeowner
Sunrise, on Jan 20, 2013

Six to seven months in they should have made a courteous inspection, our stairs are separating from the wall

4.7
Verified Homeowner
Sunrise, on Jan 11, 2013

[translated from es] We are both happy with our House, so we bought another House and have recommended to 4personas more and also purchased.

4.7
Verified Homeowner
Sunrise, on Dec 26, 2012

[translated from es] I order that revising the internal parking, this requebrajado

4.7
Verified Homeowner